Gabb Wireless provides a safe phone for kids on the first wireless network that's designed for kids. Parents don't have to worry and kids stay connected with the apps they need and a phone they love. Finally, a safe phone for kids!

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LAST UPDATED: March 9th, 2023

Gabb Wireless is on a mission to keep kids and families connected and protected. The company believes there is a growing problem with kids having too much tech too soon, unlimited access to the internet with harmful content, and unhealthy interactions.

Gabb Wireless is equipping families with products that keep kids safe while still connecting them to friends and family, allowing them to experience the world in a positive way.

Gabb Devices have an innovative spam filter for texting, no internet browser, no social media apps, and no third-party app store. Gabb plans include coverage on a nationwide 4G LTE network with unlimited talk and text on a flexible monthly plan to fit the needs of each child. Gabb Devices help kids focus on connecting in ways that help build relationships and allow them to spend more time developing skills and hobbies.

Simply put, Gabb’s mission is three-fold:

Protect children
Connect families
Encourage life outside the screen

Video Customer Reviews

Tyler Galovich

23 Sep 2021

Kelsey Graham

23 Dec 2022

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The Good

National Coverage Minus Alaska
Safety Features to Protect Kids
Affordable Phone and Plan
Customer Reviews

National Coverage Minus Alaska

Kids, like everyone, need a phone with reliable service. Gabb phones are built on the back of the nation’s most reliable network and offer great cell phone service coverage. Coverage is offered throughout the United States.

Hawaii is included in Gabb Wireless’ cell service coverage; however, the company does not currently offer any coverage in Alaska.

Safety Features to Protect Kids

The cell phone market for kids is growing, and there are many options for parents and guardians to choose from. Gabb Wireless’ phones offer several safety features to keep kids safe, including the following:
– No internet, no social media
– Active GPS tracking
– Unlimited talk + text
– Gabb Music kid-safe streaming
– Gabb Guard spam blocker
– Parent-managed safe third-party apps on the Gabb Phone

Plus, there is an ever-growing list of safe (parent-approved) third-party apps on the Gabb Phone Plus.

Affordable Products and Plans

Gabb Wireless sells two types of phones as well as a watch (a phone kids wear).

Gabb Watch 2
This is a great option for younger kids or those who prefer a stand-alone watch device. The Gabb Watch 2 triples as a cell phone, GPS device, and interactive watch. It comes in two colors: Silver and Space Gray. It has an affordable upfront cost as well as a competitive monthly fee. You can see the company's website for a cost breakdown.

The Gabb Watch 2 also comes with the following features:

Reliable GPS and tracking functionality with customizable safe zones that notify you when your child leaves and enters specified locations
Unlimited talk and voice/preset text on the nation’s most reliable network
15 customizable text message presets, voice messaging, and emojis
Up to 25 parent-managed contacts (no outside calls or texts)
SOS/emergency button for primary contact
Parent-controlled lock mode to limit distractions during school hours
Flashlight app easily accessible from the drop-down menu
Resistant against sweat, water, dirt, and sand
Gabb Go (a fun task manager and step counter)

Gabb Phone
A device that looks like a regular smartphone, the Gabb Phone allows unlimited talk and text with the option for MMS (the ability to send/receive picture messages and group text). This device has no access to the internet or any third-party app stores. It can be tracked via GPS and is a great option for a first phone. The Gabb Phone has a competitive upfront price and monthly cost. You can see the company's website for the cost breakdown.

Gabb Phone Plus
In addition to all the features of the Gabb Phone, the Gabb Phone Plus is a premium Samsung quality device and comes pre-installed with safe apps as well as optional parent-managed safe third-party apps.

Customer Reviews

Reviews left on BestCompany.com consist of parents thanking Gabb Wireless for creating a mobile device that allows them to easily communicate with their children but doesn't include all the headaches or safety concerns that come with modern smartphones.

In fact, most Gabb customers were extremely satisfied with the included apps and features installed on the phone, stating that it was just enough to entertain their child but not cause them to ignore the world around them. Other customers were happy with the phone and its long battery life (due to the fact that kids can't drain the battery on internet browsing or social media).

A number of reviews also mentioned the company's customer service. In particular, many customers felt that Gabb Wireless responded to their questions in a timely manner and often went above and beyond to help.

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The Bad

Cheaper Options Available
GPS Capability Limitations

Cheaper Options Available

If you are looking for an even more basic and affordable phone that lets you keep in touch with your child and track their location using GPS, there are lower-priced options with great reviews. While the company's pricing is competitive for what you get, parents can find options for half that cost with lower tech features. Think walkie-talkies on steroids with a large range.

GPS Capability Limitations

Other companies' phones allow GPS to navigate using a maps app, which may be an added feature on the Gabb Phone Plus in the near future.

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The Bottom Line

Gabb Wireless gives parents and children the option of affordable and safe tech. It is designed to teach kids healthy screen habits and give them independence while allowing parents peace of mind.

Cell phones can have a lot of benefits for children and families, but they can also come with issues. Many parents want their child to have independence and would like to be able to communicate with them while they are away from home but they may not like the idea of giving their child full internet, app store, and social media access. Gabb Wireless helps alleviate these worries with its devices. It also offers kids a limited selection of apps to allow them to learn healthy screen habits while having fun and growing.

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User Reviews

Star Rating

4.2

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281 Reviews

Review Breakdown

5 grade

72%

4 grade

3 grade

2 grade

1 grade

13%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Featured Review

star star star star star

harrisfam Boise, ID

Great customer service. We really like the concept that Gabb provides - everything is just easier. Phones are reasonably priced and the monthly fee is very reasonable as well. Would highly recommend!

1 year ago

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Featured Review

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Dee Smith ,

My kids has been begging for a phone but my husband and I decided we wouldn't get him a phone until he was 16 yrs old. However, because of the safety and GPS capabilities the Gabb phone has we got our son a phone for Christmas. He was thrilled and we have peace of mind. My interaction with everyone at customer support has been amazing! Such a great product and incredible company. Thank you!

2 years ago

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Verified Customer

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Kelsey Graham utah

3 months ago

Reply from Gabb Wireless

We love to get this kind of feedback! We appreciate you Kelsey, thank you!

Dec. 26th, 2022

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Sandra Baltimore, MD

Well I initially purchased a watch for my son for Christmas but after setting it up we realized that he couldn’t Text , only using voice and he didn’t like that so he stopped using his watch. I reached out to customer service to ask for an upgrade to a phone and she gave me wrong information saying I couldn’t. Well, a few weeks later a customer service rep called Marceline sent me an email and went above and beyond to get me taken care of. She was an exceptional customer service rep and now I highly recommend Gabb to family and friends. I have peace of mind knowing my child isn’t on the internet or social media apps. Thanks Gabb wireless

1 month ago

Reply from Gabb Wireless

Hi Sandra! We apologize for any confusion or frustration this may have caused. We're happy to hear that our amazing Customer Support agent was able to help get this situation resolved. We're happy that the Gabb Phone is a good fit for you and your family! Thank you for this review.

Feb. 21st, 2023

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Tami Gomez San Jose, CA

I called customer service in need of support for my daughters’ account. Our service agent was really sweet. She also was pleasant but firm that she couldn’t share any information with me because I was not listed as an authorized user. It does seem like they have our kids safety first. I was really impressed actually that even with me having our order number, my girls Gabb numbers, etc, the service agent would not discuss account details with me until my partner cleared me with a PIN as an authorized user. We already loved the independence within boundaries that our Gabb watches have offered our 8 and 9 year olds. Now we appreciate the customer support too!

1 month ago

Reply from Gabb Wireless

Thank you, Tami. We love to hear this feedback! We're glad that safe tech is working for your family. And appreciate your support!

Feb. 6th, 2023

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Joey Jacksonville, FL

Over the last month our experience with gab customer service has been regulated to the chat online only. This was so frustrating of a way to communicate. Yesterday I received a phone number for customer service. Today I dial that number and spoke with a delightful young lady named Annie. And he was not only competent and understanding but she was also compassionate and gave me multiple ways to solve the problem. After what felt like knocking our heads against the wall to get our phone to work and he was our knight in shining gab armor. I am hopeful that the solutions she provided will not only work but will provide us with the service that we’ve come to expect from gab wireless. Gab is lucky to have a customer service employee like Annie who is kind, smart and compassionate

1 month ago

Reply from Gabb Wireless

We love to hear this, Joey! Thank you for this review!

Jan. 27th, 2023

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Michael Dugas Jacksonville, FL

Two things went wrong. First of all, the phone stopped receiving messages and phone calls. The phone would turn on, but we could get no cellular service. Second, after I called to cancel the service, they charged $4.51 to the account for taxes owed. Because my credit card on file was canceled due to fraud, the payment for $4.51 was charged. I got a late fee of $10. Gabb refused to waive the late fee of $10. I had to pay $14.51 for $4.51 of taxes due. That is a late fee of over 200%. Ridiculous. This company has horrible service. Stay away!! UPDATE: Gabb called me back after they saw this review and they offered to waive the $10 fee. I really appreciate the responsiveness and desire to correct the wrong. I changed the stars to 3 from 1. I still did have issues with their cellular service, but at least the billing issue was resolved.

2 weeks ago Edited March 14, 2023

Reply from Gabb Wireless

Hi Michael! Thanks for updating your review. Again, we are sorry about the service issues you experienced! Thank you for allowing us to do what we could to make your situation right and fix your billing issue. All the best!

Mar. 10th, 2023

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Jeanna Edouard Boston, MA

I am updating my review because a great representation of the gabb company finally reached out to me to not only fix my daughters service issues where texts weren’t coming or going through but we were able to come to a compromise regarding a replacement phone. Though it’s not the exact solution I was hoping for, it shows Gabb’s willingness to make their customers happy to keep them and I’m very grateful for that and will be staying with them like I had wanted to begin with. Thanks so much again, Kimberly!

3 weeks ago Edited March 6, 2023

Reply from Gabb Wireless

Hi Jeanna, We are glad that this issue was able to get resolved for you, and that you had such a positive experience! Thank you for taking the time to leave this feedback. We appreciate you!

Mar. 1st, 2023

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andrew evans

Had an issue with our contract as the payment was much higher than the agreed rate but customer service has been above and beyond amazing getting everything worked out and following up months after to ensure everything is still working great. Megan has been one of my favorite customer service people ever. Highly recommend the watch, service, and customer support.

1 month ago

Reply from Gabb Wireless

Hi Andrew! Thank you for this review. We love hearing these experiences with our amazing Customer Support. We're happy to have you as part of our Gabb family!

Feb. 15th, 2023

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Mazey Strauss Boston, MA

Thank you GABB Wireless for bringing cousins closer together during the holidays. My three young granddaughters received gabb watches for Christmas. It’s so much fun to see and feel their excitement and hear the laughter as they explore their newfound independence. Their 95 year young great grandmother couldn’t stop smiling! The “Gabbing Cousins” go gabbing together! Oops, the gabb basecamp farm phone is ringing - bye for now and thanks again.

1 month ago

Reply from Gabb Wireless

Thank you, Mazey for this amazing review! We love that your Grandkid's are loving being apart of the Gabb family. We appreciate you!

Feb. 2nd, 2023

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Morgan McWilliams Ennis, TX

Gabb wireless has given me peace of mind knowing I can access my child’s location and contact them anytime. Not only has that been helpful but the live chat feature is so helpful as well. I needed help figuring out my bill and Noel C. was such a great help in getting my bill payment processed quickly and without hassle. Would definitely recommend gabb to all parents out there!

1 month ago

Reply from Gabb Wireless

Hi Morgan! We appreciate this review and are happy to hear that your Gabb device is a good fit for you and your family!

Jan. 30th, 2023

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Honest consumer Concord, NC

Our son had Gabb for a little over a year and it was just ok. The customer service was terrible. Couldn't reach someone most of the time and we had a REALLY difficult time to get the GPS tracking to work a lot of times! Our son would go with a friend for hours and we couldn't track him and wouldn't be able to reach anyone to help us fix it. I think if they could improve their customer service it would be a better company to go with. We had to switch to Apple for him so we could track him easily. The phone service was fine. Kind of expensive at $30-$35/month.

3 weeks ago

Reply from Gabb Wireless

Hi Honest consumer! We hear you, this does sound highly frustrating and we are sincerely sorry for the issues you had with your device and customer support! We are very sorry to hear that you have had this experience with our customer support, this does not sound normal. We want to learn more about the issues that you were having with the GPS on your device, we do apologize that you had issues with this feature! We would like to help you, but we are unable to find an account under this name. To ensure we can follow up with you as soon as possible, please fill out this brief form so we can reach you! http://bit.ly/3hTabbT We will contact you within 24 hours. Thank you for allowing us the chance to make this right!

Feb. 27th, 2023

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Isaiah McLean

The people were nice, but referred me to different people. Sue called me back to update me, but no one else did so I had to keep calling and then explaining AGAIN what was going on. Then Jett told me on Friday to send pictures of my phone and they’d send out a new one, but he never did get back to me so I had to call again Monday and start over. Thankfully, the woman with whom I spoke today was able to get me set up with a new phone coming, but only after having me go through the whole process again. I have 5 hours of phone time into this and still won’t have a phone for work for at least another week to 10 days. I’m giving 3 stars only because people were nice, even the ones who didn’t follow through. Maybe you could work on communication between the associates so people don’t have to start at the beginning each time they talk to a new associate and to communicate with the customer. It would have been nice if, when they said they’d get back to me, they did. Thank you.

1 month ago

Reply from Gabb Wireless

Hi Isaiah! We were sorry to hear about all of these issues that you have dealt with! We hear you and apologize for this frustrating experience. We are glad that our Customer Support team was able to get that handled for you guys and get a replacement device ordered for you. We have reached out to help further with this!

Feb. 7th, 2023

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Monet Richardson, TX

Customer Service is 5 stars, but the watch would be 2-3 stars! The battery drains quickly, it doesn’t have a 9-11 feature and have had several issues with the watch not charging on the dock. I’ve tried all the troubleshooting tips ie. wipe watch & charging base with an alcohol wipe, tried plugging into different outlets, had to change out the plug with my iPhone charger to get a charge, used a Q-tip to put pressure on the gold charging plates on the back of the watch to clean it; received a new watch and a new charger—but came on once. Therefore, not using it as often. I did receive a month credit since my warranty just expired and support did offer professional cleaning—but don’t want to cause a longer delay. It seems the shelf life is a year; before likely having to buy another one. I do like knowing where my son is when wearing ie. away camp trip, out jogging, school etc… but the battery needs charging daily. It does charge quickly—once it actually works.

1 month ago

Reply from Gabb Wireless

Hi Monet! We're sorry to hear your device is having some troubles with the battery and charging. We hear you and can understand how frustrating this could be. This does not sound typical for our devices and would love to personally take a look into this for you to help resolve these issues. We do want to note that our Gabb Watches do not support an E911 function and cannot add 911 as an approved contact. This is why we have created a SOS feature on the device that will notify the main/guardian contact on their MyGabb app of an SOS as well as call them. Again, we would love to help look into this situation with the battery on your device but, unfortunately, we are unable to find an account under this name. To ensure we can follow up with you as soon as possible, please fill out this brief form so we can reach you! http://bit.ly/3hTabbT We will contact you within 24 hours. Thank you for allowing us the chance to make this right!

Feb. 1st, 2023

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Daniel and Rachael Harris

I was frustrated that we could not purchase a replacement Gabb watch charger from Gabb, but I purchased some used watches from the friend who referred me, and was able to successfully connect them to my account with their help!

1 month ago

Reply from Gabb Wireless

Thank you for sharing this review! We're so excited for you. Welcome to the Gabb family!

Jan. 26th, 2023

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Katie Oceanside, NY

Overall its a great idea for kids that aren't old enough for a phone. This allows my husband and I to keep in touch with her whether its walking home from school or going on a bike ride. She can also talk and text with her friends. Its not as user friendly mainly because i have an iphone. One thing i would say is make sure you back up your info. Its not an automatic function like the iphone when you are setting up the phone. Make sure you sign up for Gabb ID this will ensure back up. My daughter dropped and broke her phone. The process for getting a new phone was very easy but i was unaware of backing it up. Make sure you get insurance worth it!

2 months ago

Reply from Gabb Wireless

Hi Katie! We love to hear that your Gabb device is a good fit in your family! Thank you for this feedback to help make others aware of the Gabb Cloud subscription that we have available on our devices. This feature allows for customers to back up their photos, contacts and settings through the GabbID for situation just like you mentioned. We're sorry to hear about accidental damage with your device but are happy our Customer Support was able to help! Like you, we also recommend the Extended Warranty insurance for any of those accidents that might happen.

Jan. 13th, 2023

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Sofia Livorsi Omaha, NE

The customer service call was answered quickly; the representative was friendly and helpful and I was able to understand her easily (she was obviously a fluent English speaker and familiar with how things are usually phrased in English, no confusing phrasing or unnecessary extra statements, just right to the point). She put us on hold just briefly so she could ask someone and found the answer to our question. At other times we have had to wait a long time for Gabb customer service to pick up the phone but this time we didn't.

2 months ago

Reply from Gabb Wireless

Hi Sofia, we're so glad you were taken care of! Thank you for the review!

Dec. 30th, 2022

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Rebekah Barrios Manhattan Beach, CA

If your child deletes text message you can’t see it as a parent. So you have no idea what they are texting to each other. Also, you can’t turn off text messaging altogether. Well they say you can but it might pop back on they can’t guarantee that if you choose it to be off that it won’t pop back on and you will have no idea when, knowing this I wanted out of the phone but they are forcing me to complete my year with them even though we are no longer using the phone at all. Bull, now when I want to cancel they will make me pay early cancellation contract fee. Absurd. Do not go to this company they have reps that do not help or no what they are talking about.

1 month ago

Reply from Gabb Wireless

Hi Rebekah! We hear you, this does sound extremely frustrating and we do sincerely apologize for any frustration that this has caused! We do appreciate the feedback about the text messaging, and we will make sure to send it over to our team! We are sorry to hear that you have had this experience with our customer support, this does not sound normal. We would like to get a better understanding of what has gone on and try to help make this situation better for you! We have reached out!

Feb. 14th, 2023

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Christopher Cords Minneapolis, MN

Amazing watch. Amazing Service. Unbelievable product. Love that our son can get in contact with us, and vice versa, without having access to things we don't want him to have!

1 month ago

Reply from Gabb Wireless

Thank you, Christopher! We're happy to hear that Gabb is a good fit for you and your family.

Feb. 10th, 2023

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Ruth Chambless Jeffersonville, IN

I love the concept of the Gabb phone, no internet or social media. I do not give a 5 star because as a parent that is conscious of these things, I am also conscious of music my child is exposed to. I would be so much happier if there was no radio app on this phone!

1 month ago

Reply from Gabb Wireless

Thank you Ruth for this review! We appreciate your taking the time to write this and hearing your feedback. We will be sure and share this with our team to take a look into!

Feb. 9th, 2023

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Cathy Clarksburg, WV

I really appreciate the heads up when kids are using phones too much. I just don’t like that I don’t always have a better understanding of what parental controls I have over their phones

1 month ago

Reply from Gabb Wireless

Thank you, Cathy!

Feb. 1st, 2023

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Katie Hopkins

I received the help I needed by calling the number. It would be nice to have more discounts, but I'm very appreciative of the products for my pre-teen who is so anxious for a phone.

1 month ago

Reply from Gabb Wireless

Hi Katie! Thank you!

Jan. 30th, 2023

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Michelle Porzelius Chicago, IL

I do not like that you are a communication company that does not offer a phone service to call to receive help when you are having technical difficulties. I realize that in this world we are constantly neing pushed towards the name of convenience but having a person to talk to on the phone is a much more natural process and should still be an option for helping customers.

1 month ago

Reply from Gabb Wireless

Hi Michelle! We hear you that calling and talking with an agent to help get your questions answered is an easier option for some people. We wanted to let you know that we do have a call-in option for our amazing Customer Support. That number can be found on our website under Contact Us. We apologize for any confusion. We would be more than happy to send you a direct link as well. We have reached out!

Jan. 27th, 2023

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TexasFam Fort Worth, TX

Jet was so helpful, extremely kind and professional, I felt he went above and beyond. He went through things step by step, was very patient, and he made everything very easy to understand. Thank you so much! -Ashley

2 months ago

Reply from Gabb Wireless

Thank you for this review! We love hearing about positive experiences our customers have with our amazing Customer Support. We're happy to have you as part of our Gabb family!

Jan. 25th, 2023

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Wendy Harker Draper, UT

Perfect for your kids first phone. It’s a great way to teach them how to respond to a text message, answer a call, and be responsible for a device. Obviously, the fact that Gabb doesn’t have social media is awesome but teaching kids the the basics of having their own phone is important. We had a Gabb for 2 years and there were a few times it would glitch. It was pretty frustrating but the customer service was decent and helped us out. I’m a fan of Gabb and would recommend it to anyone looking into a beginner phone for your kiddos.

2 months ago

Reply from Gabb Wireless

Thank you, Wendy! We appreciate this feedback!

Jan. 19th, 2023

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Dez Weir South Jordan, UT

The woman who helped me answer questions about my bill and invoice was absolutely spectacular! I admit I was feeling a bit of dread having to call a customer service line early this morning after a long weekend and she was understanding, patient, and so very kind! I loved the service she provided!

2 months ago

Reply from Gabb Wireless

We love hearing this kind of feedback! Thank you for taking the time to leave this, we appreciate you Dez!

Jan. 18th, 2023

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Donna Barber Victoria, TX

My now 13 year old has had a Gabb phone for two years, now starting her third. The device and the service have been excellent. We've never had an issue. We only had to call customer service once and they were super helpful and accommodating.

2 months ago

Reply from Gabb Wireless

Hi Donna! We're happy to hear that Gabb works for you and your family! Thank you for being part of our mission!

Jan. 6th, 2023

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Verified Customer

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Colin May Charlotte, NC

Our son love his Gabb watch! Can’t wait to put it on every morning and is more confident knowing he can always get a hold of us if needed. And we certainly feel more relaxed being able to keep an eye on his whereabouts when playing outside or at school. Highly recommend!

7 months ago

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V Burgstahler Wasilla, AK

Phone stopped working correctly after 4 months. No speaker/sound, can’t WiFi call/text, service comes & goes. Constantly hotlined for no reason. Reps repeatedly blamed me, insisting I either didn’t pay bill or put SIM in non-Gabb device, both untrue. Hundreds of customer service chats/emails/calls later, finally received new SIM (fixed hotline issue but not device issues), then eventually new device, came broken, 2nd new device, can no longer send pictures which option we pay for. Our 1-year contract ends in 2 months and we’ve had a working phone and service for only 4 months. Gabb has been a serious headache and a huge mistake.

1 month ago

Reply from Gabb Wireless

Thank you for reaching out and letting us know about this issue! This is not usual for our devices, and we would love to get you taken care of. We were not able to find your account under the name this review was left by. To ensure we can follow up with you as soon as possible, please fill out this brief form so we can reach you! http://bit.ly/3hTabbT We will contact you within 24 hours. Thank you for allowing us the chance to make this right!

Feb. 22nd, 2023

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Christa Montano Ogden, UT

Wish an existing costumer could be taken care of. Lost our watch (had since NOV)- understand i need to pay to replace it- but would be nice to get the 30% off deal- i already signed the 2 yr contact- why not take care of me- an existing and continuing customer? Left a bit of a bad taste in my mouth.

1 month ago

Reply from Gabb Wireless

Hi Christa. We're sorry to hear that your device was misplaced. We apologize for any frustration this situation has caused. We care for and appreciate each of our current and existing customers. Due to our current sale being unable to apply to upgrading or replacing devices, we would love to look into your situation and see how we can best help. We have reached out.

Feb. 10th, 2023

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The Gettin Place Gaming Mesa, AZ

My son slammed his gabb phone in the car door. A very quick and easy phone call to ashley and I have a new gab phone on its way! Great customer service! Thank you

1 month ago

Reply from Gabb Wireless

We love to hear it! Thank you for your review!

Feb. 1st, 2023

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Lisa M Fort Worth, TX

I purchased the gab phone because it would limit the phone contacts my children had and I could monitor text conversations to make sure the children were not being bullied since this has. Even an issue in the past. Absolutely not true! Could not limit the people in their contact list or block them. They could text and receive text and calls from anyone and I couldn’t monitor the conversation besides those that I was involved in. I attempted to contact customer support for three months via email, phone calls, and the on demand text on line. Could not get any one to respond. In addition you have to pay extra for their music app. After a year I decided to cancel the phone. It will cost $500 to cancel. When I mentioned the poor customer support I received the customer support agent accused me of using phony email address and phone numbers so the support agents could not help me. What? Don’t waste your money here . Just invest in other child friendly phone services.

1 month ago

Reply from Gabb Wireless

Hi Lisa! We hear you, and we are very sorry to hear about this frustrating experience! Our Gabb Watches have the ability for the parent to add the contacts that they would like the child to have on the device, we are very sorry if there was any confusion. We are sincerely sorry for any wait time you had with contacting our customer support team, they are always working hard to try to get to everyone as quickly as possible. We would like to take a look into this, and get some more background! We would like to help you, but we are unable to find an account under this name. To ensure we can follow up with you as soon as possible, please fill out this brief form so we can reach you! http://bit.ly/3hTabbT We will contact you within 24 hours. Thank you for allowing us the chance to make this right!

Jan. 30th, 2023

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Ashlyn Pohlman

The person I was on the phone with was super understanding and very helpful! He helped my resolve my issue very quickly and was kind and welcoming the whole conversation

1 month ago

Reply from Gabb Wireless

Thank you, Ashlyn!

Jan. 27th, 2023

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Holly Obermeyer Los Angeles, CA

The customer service was excellent. 2 of the 3 tech reps I spoke with were patient, helpful and were resolute in solving my GABB watch issues. Unfortunately, the product was a bust. Steps weren’t working reliably with one watch and location / tracking was not working with the other. Both techs (Dallas and Sapphire) were both rock stars in trying to help but- in the end it was the inferior product that lead me to discontinue service and return the watches.

2 months ago

Reply from Gabb Wireless

Hi Holly! We are sorry that you had these issues with the steps and GPS tracking on your devices, this does sound extremely frustrating! It looks like our team went through some troubleshooting steps with you that should have resolved the issue, we would like to learn more about this situation and see how we can make this right! Thank you for the kind feedback with our agents that you worked with, our team is always eager to help! We have reached out!

Jan. 25th, 2023

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Barry Hansen Kirkland, WA

see below response and you should be able to understand why I 4 stared you in one area. you have a good product but need to have easy access to real people in customer support.

2 months ago

Reply from Gabb Wireless

We will make sure to take this feedback to our team! Thank you, Barry!

Jan. 25th, 2023

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Jason K Austin, TX

Overall the service is great. It's exactly what we were looking for with a limited phone. Part of me wishes there were more options like an Amazon music. Gabb has their own option, but price adds up when you add things like MMS and music, etc.

2 months ago

Reply from Gabb Wireless

Hi Jason! Thank you for this review and the feedback. We'd be happy to bring this feedback to our team to look into for a potential future update. Thanks again!

Jan. 20th, 2023

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Maranatha Carthage, MO

The gab wireless phone service the purpose it was intended. I am confident that my son is able to communicate through Colin text without the perils of online presence. Location services has given me a little trouble, but I was not counting on that service to begin with.

2 months ago

Reply from Gabb Wireless

Thank you for this review Maranatha!

Jan. 19th, 2023

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Natalie Parker Breckenridge, CO

5 Stars. Great product. Personal support. We own 2 Gabb phones for my 2 older kids age 14 and 13, and I will be buying 2 more for my other children when the time comes. Thank you Gabb!!

2 months ago

Reply from Gabb Wireless

Thank you for taking the time to leave this review! We appreciate you, Natalie!

Jan. 18th, 2023

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Michelle Berea, OH

Everyone has been very helpful and supportive each time I’ve had to call. I’m impressed that Gabb is sending a new phone out while allowing us to use the current phone. It’s great customer service!

2 months ago

Reply from Gabb Wireless

Thank you for this review, Michelle!

Jan. 17th, 2023

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Melanie Fillmore Saratoga Springs, UT

The customer service is stellar. They are patient, competent, and thorough. However we have had multiple problems with the phones. They have always been accommodating in problem solving but it has required several hours on the phone on my part to address these problems. I think we finally have it all figured out but it has been a bit frustrating.

2 months ago

Reply from Gabb Wireless

Hi Melanie! We are happy to hear that you have received the necessary assistance! We apologize that you have had multiple problems with the devices, this does not sound normal for our devices! If there is anything further we can do to make this right, please reach out! We want to reach out but have been unable to find your account. To ensure we can follow up with you as soon as possible, please send an email to [email protected] Please include in the subject line “[Your name as it appears on the review] - Best Company” and provide your Gabb Wireless account information in the email. Or please reach out to us on our Social Media platforms via Facebook and Instagram. We will contact you within 24 hours. Thank you for allowing us the chance to make this right!

Jan. 2nd, 2023

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Wendy Lindsey Las Vegas, NV

First of all, I was able to speak with a live person! These days it's SO frustrating to receive help by email only.. Second, she was able to take care of my needs in a timely manner.

2 months ago

Reply from Gabb Wireless

Hi Wendy! We always appreciate feedback about our customer service team! Thank you so much, we're glad you got taken care of!

Dec. 30th, 2022

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Julie Hayes Eagle, ID

Great company to work with. My 16 year old was super mad about getting a Gabb phone that he broke it. Gabb was great with working on getting me a replacement free of charge!!!! Thank you Gabb!

2 months ago

Reply from Gabb Wireless

We're so happy to have you Julie! Thank you for the kind review, we always love to hear feedback!

Dec. 30th, 2022

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Sabrina Sutter Prescott, AZ

Great experience once I called. The only down fall was when we purchased the phone and were transferring the number from a different carrier, there was no instructions in the box for that. We have never had to do this, so we were not familiar knowing that we had to get a transfer pin number. The agent we spoke to was very helpful. She answered all of our questions and we were totally satisfied in the end thank you.

3 months ago

Reply from Gabb Wireless

Thank you Sabrina, we appreciate you!

Dec. 15th, 2022

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Jason McDonald Columbus, IN

We really like Gabb for our kids, but the downside is the online chat feature, while sometimes helpful, can be a pain. It took fifteen minutes for the chat agent to understand. Maybe it was a communication issue on my part, but after the fifteen minutes, the chat agent reiterated what I already said. Products are fairly decent. My son doesn't like that he doesn't have an iphone or apps like his buddies, but that's a cross I'm willing to bear. Pricing is great.

3 months ago

Reply from Gabb Wireless

We appreciate all of this feedback, we will pass this review on to our team! Thank you Jason!

Dec. 15th, 2022

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Libby Moreno Des Moines, IA

We got Gabb phones for our two daughters last Christmas (ages 11 and 12). We had been holding off on getting them phones because of the distraction/addiction they can cause. Gabb phones have been great in that they allow us to call/text them when needed, but do not have the same attraction for kids to need to be on them all the time with apps and games. The girls don't love that they don't have iphones like their friends, but this has been a good stepping stone! I 100% recommend Gabb phones for your kids!

4 months ago

Reply from Gabb Wireless

Thank you, Libby! We appreciate you taking the time to leave this positive feedback!

Dec. 15th, 2022

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Susannah Newman Dallas, TX

Customer service has been outstanding. Very friendly, helpful, attentive and quick to resolve the issues. Highly recommend!

1 month ago

Reply from Gabb Wireless

Thank you, Susannah!

Feb. 13th, 2023

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MOM2BAWN Phoenix, AZ

Our rep was so sweet and super helpful! She got us up and running on a Saturday morning, and my son couldn’t be more thrilled!

1 month ago

Reply from Gabb Wireless

We are happy to hear this! Thank you, MOM2BAWN!

Feb. 6th, 2023

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JP Connelly Tucson, AZ

My support rep today was excellent. She resolved an issue that had been persisting for over a month that online support was unable to resolve

1 month ago

Reply from Gabb Wireless

Hi JP! Thank you for telling us about your positive experience with our amazing Customer Support!

Feb. 1st, 2023

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Larissa Fertig West Valley City, UT

I have 3 Gabb phones in my home. My family loves them! We are grateful to have the affordable and exceptional service Gabb provides. Thank you!

1 month ago Edited January 31, 2023

Reply from Gabb Wireless

Thank you, Larissa. We're glad that safe tech is working for your family. We appreciate your support!

Jan. 31st, 2023

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Laura Runyan Attleboro, MA

Bella was awesome! She spent almost 45 minutes with me troubleshooting the transfer of a SIM between watches. She was cheerful, informative, helpful, and persistent.

2 months ago

Reply from Gabb Wireless

We love to hear this kind of feedback! Thank you, Laura!

Jan. 17th, 2023

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