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Gabb Wireless

Name: Gabb Wireless
Rating: 1.3

1.3

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357 User Reviews

4.9

Overall Score

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1.3

star star_half star_border star_border star_border

357 User Reviews

4.9

Overall Score

Visit Site

The Good

The Bad

Bottom Line

Reviews

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LAST UPDATED: July 18th, 2024

Gabb Wireless is on a mission to keep kids and families connected and protected. The company believes there is a growing problem with kids having too much tech too soon, unlimited access to the internet with harmful content, and unhealthy interactions.

Gabb Wireless is equipping families with products that keep kids safe while still connecting them to friends and family, allowing them to experience the world in a positive way.

Gabb Devices have an innovative spam filter for texting, no internet browser, no social media apps, and no third-party app store. Gabb plans include coverage on a nationwide 4G LTE network with unlimited talk and text on a flexible monthly plan to fit the needs of each child. Gabb Devices help kids focus on connecting in ways that help build relationships and allow them to spend more time developing skills and hobbies.

Simply put, Gabb’s mission is three-fold:

Protect children
Connect families
Encourage life outside the screen

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The Good

National Coverage Minus Alaska
Safety Features to Protect Kids
Affordable Phone and Plan
Customer Reviews

National Coverage Minus Alaska

Kids, like everyone, need a phone with reliable service. Gabb phones are built on the back of the nation’s most reliable network and offer great cell phone service coverage. Coverage is offered throughout the United States.

Hawaii is included in Gabb Wireless’ cell service coverage; however, the company does not currently offer any coverage in Alaska.

Safety Features to Protect Kids

The cell phone market for kids is growing, and there are many options for parents and guardians to choose from. Gabb Wireless’ phones offer several safety features to keep kids safe, including the following:
– No internet, no social media
– Active GPS tracking
– Unlimited talk + text
– Gabb Music kid-safe streaming
– Gabb Guard spam blocker
– Parent-managed safe third-party apps on the Gabb Phone

Plus, there is an ever-growing list of safe (parent-approved) third-party apps on the Gabb Phone Plus.

Affordable Products and Plans

Gabb Wireless sells two types of phones as well as a watch (a phone kids wear).

Gabb Watch 2
This is a great option for younger kids or those who prefer a stand-alone watch device. The Gabb Watch 2 triples as a cell phone, GPS device, and interactive watch. It comes in two colors: Silver and Space Gray. It has an affordable upfront cost as well as a competitive monthly fee. You can see the company's website for a cost breakdown.

The Gabb Watch 2 also comes with the following features:

Reliable GPS and tracking functionality with customizable safe zones that notify you when your child leaves and enters specified locations
Unlimited talk and voice/preset text on the nation’s most reliable network
15 customizable text message presets, voice messaging, and emojis
Up to 25 parent-managed contacts (no outside calls or texts)
SOS/emergency button for primary contact
Parent-controlled lock mode to limit distractions during school hours
Flashlight app easily accessible from the drop-down menu
Resistant against sweat, water, dirt, and sand
Gabb Go (a fun task manager and step counter)

Gabb Phone
A device that looks like a regular smartphone, the Gabb Phone allows unlimited talk and text with the option for MMS (the ability to send/receive picture messages and group text). This device has no access to the internet or any third-party app stores. It can be tracked via GPS and is a great option for a first phone. The Gabb Phone has a competitive upfront price and monthly cost. You can see the company's website for the cost breakdown.

Gabb Phone Plus
In addition to all the features of the Gabb Phone, the Gabb Phone Plus is a premium Samsung quality device and comes pre-installed with safe apps as well as optional parent-managed safe third-party apps.

Customer Reviews

Reviews left on BestCompany.com consist of parents thanking Gabb Wireless for creating a mobile device that allows them to easily communicate with their children but doesn't include all the headaches or safety concerns that come with modern smartphones.

In fact, most Gabb customers were extremely satisfied with the included apps and features installed on the phone, stating that it was just enough to entertain their child but not cause them to ignore the world around them. Other customers were happy with the phone and its long battery life (due to the fact that kids can't drain the battery on internet browsing or social media).

A number of reviews also mentioned the company's customer service. In particular, many customers felt that Gabb Wireless responded to their questions in a timely manner and often went above and beyond to help.

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The Bad

Cheaper Options Available
GPS Capability Limitations

Cheaper Options Available

If you are looking for an even more basic and affordable phone that lets you keep in touch with your child and track their location using GPS, there are lower-priced options with great reviews. While the company's pricing is competitive for what you get, parents can find options for half that cost with lower tech features. Think walkie-talkies on steroids with a large range.

GPS Capability Limitations

Other companies' phones allow GPS to navigate using a maps app, which may be an added feature on the Gabb Phone Plus in the near future.

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The Bottom Line

Gabb Wireless gives parents and children the option of affordable and safe tech. It is designed to teach kids healthy screen habits and give them independence while allowing parents peace of mind.

Cell phones can have a lot of benefits for children and families, but they can also come with issues. Many parents want their child to have independence and would like to be able to communicate with them while they are away from home but they may not like the idea of giving their child full internet, app store, and social media access. Gabb Wireless helps alleviate these worries with its devices. It also offers kids a limited selection of apps to allow them to learn healthy screen habits while having fun and growing.

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User Reviews

Star Rating

1.3

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361 Reviews

Review Breakdown

5 grade

59%

4 grade

3 grade

2 grade

1 grade

25%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Verified Customer

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Kelsey Graham utah

1 year ago

Reply from Gabb Wireless

We love to get this kind of feedback! We appreciate you Kelsey, thank you!

Dec. 26th, 2022

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Casee Moore

Their system is ridiculous. I have no idea why anyone gives Gabb a good review. I have had nothing but problems and the IT support can do nothing but apologize for all the shortcomings. First my sons phone had been getting constant spam calls since I turned it on. I block all the numbers but they keep calling on different numbers. IT support said I can change the number, which I will be doing but I thought gabb guard was supposed to block at least some... after 50 + span calls yesterday, I am going to say it doesn't work at all. We'll see if changing the number does anything at all... Also, my son misplaced his phone today, which I had to put on vibrate because its constantly ringing from spam calls, and the "play sound" isn't working. IT support said nothing can be done without the device... WTF. So gabb guard and play sound to locate doesn't work... does anything? Also, the spam calls cannot be deleted from my phone or his so now he has dozens of random numbers on his recent calls list that he could call, because blocking doesn't stop his phone from calling them. How is this safe? This is the most ridiculous thing I've dealt with in years. I am going to review this everywhere I can and post all of these shortcomings so hopefully no one else gets blindsided with their incompetence!

1 month ago

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Celeste Hawes

We have had GABB for a few years but would never recommend it. We have it because we need it. But of the three watches we’ve had only one works. We’ve called multiple times to get a troubleshoot on them and the customer service is HORRIBLE! They ask a question and then they don’t give you time to respond and then when you do they cut you off and try to answer the question but they don’t have the full story. And then after 5 mins of trying to explain the issue they then say, sorry that’s for X department and transfer you. The gentlemen I spoke with today was rude and disrespectful. So we’re waiting for our agreement to end and then we’ll be done for good! I’m seditious looking for other devices for my children that work and have respectful employees.

1 month ago

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POP DESIGN

Canceled service using their website after being a loyal customer for a year. After I did not receive a confirmation, I called customer service and they told me that the online cancellation takes 5 to 7 days. They said they could cancel it right away, but I would be charged for days that month. I told them that they see that I requested a cancellation on the 27th. They said yes they see it but I was going to be charged through the fourth first because it had not been processed. I said for $2.50 you just pissed off a loyal customer. BTW My daughter’s new Apple phone has more parental settings and security than Gabb could even imagine. I wish Imy daughters new Apple phone has more parental settings and security than Gabb could even imagine. I wish I would’ve known that before I subscribed to them for one year.

1 month ago

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Mongoose _22

They advertise Unlimited Talk and Text. But if they throttle your data, you cannot make a phone call. Calls and Texts both use data. The whole thing is deceptive. I had a long live chat with a person in customer service who was unhelpful. He gave me a phone number to get someone on the phone. I called it, and I sat on hold indefinitely, being told "There are more than 10 calls ahead of you." Turns out I'm not the only one unhappy with them. Very deceptive practices.

1 month ago

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H. Benjamin Anderson

I purchased 3 phones for my children to call, text and geolocate. Call and text functions were slow, sound quality was muffled. Occasionally texts or calls would not even be received. This is absolutely unacceptable. I wanted to rely on Gabb to keep in touch with our children when they were away, alone or baby-sitting other children. When texts or calls are not completed all dependability is lost as the phone does reliably perform one of it's few functions. Furthermore, the location services for the phone does not work. Gabb location service indicates one of my daughters is still on our vacation in Canada from July 2023! When requesting any financial remuneration for poor services rendered upon cancellation, I was told we had not allowed Gabb the opportunity to fix the problems listed above, ergo not contractually entitled to any money back to make things right. Frankly, I do not trust they are competent enough to fix these problems and I would rather pay the early cancellation fee and move on to superior services. Do yourself a favor, purchase a "flip phone" for your child that works when you need it.

2 months ago

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Verified Customer

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Colin May Charlotte, NC

Our son love his Gabb watch! Can’t wait to put it on every morning and is more confident knowing he can always get a hold of us if needed. And we certainly feel more relaxed being able to keep an eye on his whereabouts when playing outside or at school. Highly recommend!

1 year ago

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David s

My daughter has the Gabb 3 watch. This watch is a complete piece of junk. It's basically a high end Fisher-Price product. Currently the server is down and the step counter/coin collecting hasn't worked in 2 weeks. I have had other issues with this watch too. I have had to do a factory reset twice now. Also before you sign a contract with them read all the fine print. They basically state that they are not responsible if the device doesn't work properly. Zero confidence in their product and I would avoid them. All in my opinion.

2 months ago

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Kristen Conley

Phone worked for less than 4 months with light use. Total Junk. Terrible customer service. Music is not clean as advertised. Phone was glitchy from day one. They threatened to charge my payment method for multiple different things (the cost of the phone and a restock fee) for a phone that quit working without any accidents or damage and that they don't stock or carry anymore. Offered a replacement at full cost with an activation fee after I had been asked to provide 19 different photos of the non working phone and spent over 2 hours chatting with a rep. Ridiculous. Purposely chose the no contract option and I'm glad I did. This company is awful.

3 months ago

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Tracy Walker

Worse experience ever! We got the pro 3 phone for our daughter for Easter and it’s been nothing but a headache. Setting up the device is way too cumbersome and not at all easy. Getting thru to customer service is a joke. The only option you really have is a “live” chat which I’ve used countless times and have never had my problem resolved. Told multiple times that they were working on figuring out the issue and would email me an update - and that has yet to happen. No response to emails AND don’t even try to call - they always have “a high call volume” and disconnect the call as there’s no option to leave a message. I several of my friends told me to avoid this nightmare and just buy an iPhone and utilize all of their many user-friendly parental controls, but I didn’t listen. This whole experience has been awful. And now, after reading all of the many negative reviews, I’m very concerned that it’s going to be another huge headache trying to cancel this terrible service.

3 months ago

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Tay V

The customer service was amazing!!!!!!!!

1 week ago

Reply from Gabb Wireless

Hi Tay! Thank you so much for your kind review. We appreciate it!

Jul. 19th, 2024

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Megan Frump

The pros: The service is good, never dropped calls. There are also no spam calls, which is awesome. I love all the parental controls, really the phone and what we need is great!! The cons: getting someone on the phone. It’s absolutely dreadful. We have been with Gabb now for a full year, and just upgraded the phone to the pro 3, and signed a 2 year contract. Oh my word! Getting a hold of people is unreal… you call, basically told, you need to call back. They need to invest in the call back system. I go on live chat, wait for hours, totally forget I was on chat, and then when they finally come on, it ends, because I’m not there. Emailing isn’t great either. If you are busy and overwhelmed, that awesome, hire more people. Because the LACK OF CUSTOMER SERVICE IS AWFUL. Now when you actually get to someone, pray your call doesn’t drop!!! Yes, that happens and they don’t call you back!!! But they are very nice once you get them on the phone. Truly, there shouldn’t be many issues where you need to reach them- BUT when you do, it could be weeks (not kidding). We have two issues we can’t get resolved on our own, and we just have to “keep trying” to reach them!!!!

6 months ago

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Brian Kennedy Burkburnett, TX

I previously left a review about the new Gabb Phone 3 Pro and the issues I was having. Kimberly from the company reached out to me personally to find out what the issues were. After listening to what I had to say she offered to send a replacement phone to me at no charge and credit my account. Although after getting the replacement phone it still had issues and was not working right and tech could not get this figured out, Kimberly worked with me every step of the way. After frustration I told her that I would just rather go back to my old z2 since it worked properly and wanted to keep the MMS as well. She worked with billing and though I couldn't get my old rate back she was able to get me a decent plan with the MMS & SMS and only on a month to month basis which is what I asked for. Overall I still like the company as I can see merits in the phone and the things that did work were great and helpful. Sad that the Gabb Phone 3 Pro had issues and hopefully they can get these worked out, but overall I am happy with the resolution that we came to and the support that I received from kimberly through the whole process.

7 months ago Edited December 14, 2023

Reply from Gabb Wireless

Hi Brian, we are very sorry to hear you are having these issues with your new device! We hear you and can understand the frustration, we are sorry that you have had issues getting ahold of our support team. This is certainly not the level of service that we aim to provide. We want to learn a little more background into these issues that you have been running into with your device. We would love to get the chance to help make this right with you. We have reached out!

Dec. 5th, 2023

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David Hall Salt Lake City, UT

This is an update to my previous review below. Gabb has contacted me to ask for advice on how to improve. I'm very impressed at how they valued my opinion and made real changes based on my input. I'm changing my review from a 1 star to a 3 star. I wish that they had 24/7 customer support. And I would like to be able to monitor my child's phone calls and text messages through my Gabb app. Instead I have to log in from a computer. Lastly, we have had to restart my son's phone twice in the one month that we've had it. Unclear instructions for setup. And I'm pretty good at stuff like this. "Internal Server Error" while trying to connect to my son's phone. No customer service in the evening or on Sunday at all. Buying accessories is almost impossible due to website errors.

8 months ago Edited November 20, 2023

Reply from Gabb Wireless

Hi David, thank you for taking the time to leave this updated review! We appreciate all feedback and will make sure to pass this along to our team. We would like to learn more about the issue that you are having with your device, we have reached out!

Nov. 1st, 2023

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Lena C. D.

Gabb is a good, unique and inexpensive option for parents. Previous to purchasing the Gabb phone, our son used a Verizon phone with Google Family Link installed. Although all the apps were disabled with Google Family Link (i think its called), there was no way to disable Google search and endless text memes and gifs, some which are not approprate for children. Also, I was playing $50 a month at version for barley service, this same service on gabb is $28. With Gabb the location feature is pretty good, but perhaps doesnt update as often as Verizon's. That maybe location specific, perhaps we have more verizon towers in our area. To the women who complained Gabb location was was way off, youre mistaken regarding the ability of cell phone location services. No cell phone location service is perfect, it depends which service has the most towers in your area. Though I understand your frustration. One downside of Gabb is the website. Be prepared to do basic ordering, switching phone #'s or even sign in problems via the text chat feature on their website. Although the text chat customer service is very good and does everthing you could want to do, it is a little strange that the webcite cant even do a simple thing like order a phone.

1 year ago

Reply from Gabb Wireless

Hi Lena! Thank you for taking the time to leave this review. We're happy to hear that Gabb is a good fit for you and your family. We would love to show you how any of our devices can be ordered through our website as a new line or a replacement device through your MyAccount. Unfortunately, we are unable to find an account under this name. To ensure we can get you the information needed as soon as possible, please fill out this brief form so we can reach you! http://bit.ly/3hTabbT Thank you!

Jun. 13th, 2023

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Sean Smiley Shreveport, LA

First off let me begin by stating that I was on my last email exchange with Gabb Wireless and at my wits end ready to turn off my phone and switch to another carrier because I was so incredibly frustrated by email only tech support. Then by pure chance I stumbled upon a phone number and Ruthie in Gabb Support answered the call to action and in less than 30 minutes was able to troubleshoot and masterfully guide me through fixing an incredibly *simple* fix (in retrospect) that was *completely* overlooked in a 22 round email thread spanning almost 3 weeks for a problem that had been stumping me for over a month. I cannot overstate the power of exceptional customer service combined with a tenacious desire for problem solving. Again, I was ready to toss the phone and never look back at Gabb Wireless. Thank you Ruthie, you made ALL the difference! Sean S.

1 year ago

Reply from Gabb Wireless

Hi Sean! Thank you for this review. We are happy to hear that our amazing Customer Support agent was able to help resolve the issue you were seeing on your device. We apologize for any frustration this situation has caused. We appreciate your feedback on the situation. Thank you, Sean!

May. 19th, 2023

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Sandra Baltimore, MD

Well I initially purchased a watch for my son for Christmas but after setting it up we realized that he couldn’t Text , only using voice and he didn’t like that so he stopped using his watch. I reached out to customer service to ask for an upgrade to a phone and she gave me wrong information saying I couldn’t. Well, a few weeks later a customer service rep called Marceline sent me an email and went above and beyond to get me taken care of. She was an exceptional customer service rep and now I highly recommend Gabb to family and friends. I have peace of mind knowing my child isn’t on the internet or social media apps. Thanks Gabb wireless

1 year ago

Reply from Gabb Wireless

Hi Sandra! We apologize for any confusion or frustration this may have caused. We're happy to hear that our amazing Customer Support agent was able to help get this situation resolved. We're happy that the Gabb Phone is a good fit for you and your family! Thank you for this review.

Feb. 21st, 2023

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Tami Gomez San Jose, CA

I called customer service in need of support for my daughters’ account. Our service agent was really sweet. She also was pleasant but firm that she couldn’t share any information with me because I was not listed as an authorized user. It does seem like they have our kids safety first. I was really impressed actually that even with me having our order number, my girls Gabb numbers, etc, the service agent would not discuss account details with me until my partner cleared me with a PIN as an authorized user. We already loved the independence within boundaries that our Gabb watches have offered our 8 and 9 year olds. Now we appreciate the customer support too!

1 year ago

Reply from Gabb Wireless

Thank you, Tami. We love to hear this feedback! We're glad that safe tech is working for your family. And appreciate your support!

Feb. 6th, 2023

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Joey Jacksonville, FL

Over the last month our experience with gab customer service has been regulated to the chat online only. This was so frustrating of a way to communicate. Yesterday I received a phone number for customer service. Today I dial that number and spoke with a delightful young lady named Annie. And he was not only competent and understanding but she was also compassionate and gave me multiple ways to solve the problem. After what felt like knocking our heads against the wall to get our phone to work and he was our knight in shining gab armor. I am hopeful that the solutions she provided will not only work but will provide us with the service that we’ve come to expect from gab wireless. Gab is lucky to have a customer service employee like Annie who is kind, smart and compassionate

1 year ago

Reply from Gabb Wireless

We love to hear this, Joey! Thank you for this review!

Jan. 27th, 2023

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Mary Monrose Honolulu, HI

Update: A rep named Rowan, reached out to me and has been phenomenal with helping to make sure all my needs were met. Rowan went above and beyond, was patient and very friendly. Thank you again! I ordered a phone from Gabb Wireless for my daughter for Christmas. I purchased it during a Black Friday sale and was sold based off the reviews, the advertisement of keeping your old number and no social media. Well only to find out it was all false. I was unable to set up the GabbID nor keep the same number. And their return policy is a bunch of bs;15 days after the package is received and it can't be open. Very disappointed as I was looking for something without internet and social media for my daughter.

1 year ago Edited March 30, 2023

Reply from Gabb Wireless

Hi Mary! We're happy we were able to get this all worked out for you. We're happy to have you as part of our Gabb family. Thank you!

We hear you and apologize for any frustration this may have caused. We would love to help clarify and resolve these concerns with you! We do advertise and provide no social media and an option to port an existing number from a prior service provider to our Gabb devices. Your account information from that provider is requested during checkout. Occasionally, service providers can put a lock on the number being transferred to protect your number. When a number transfer has not completed, this could be the cause. We would love to take a look into this for you! We do provide a 15 day return policy that is unique to specific orders that were ordered during our Holiday Activation period. If Holiday Activation is selected during checkout, the 15 days starts the day the device is activated. We would love to take a look into this as well for you to help clear up the confusion. We have reached out!

Jan. 13th, 2023

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Heavensenthorse Clermont, FL

This product is marketed as a kids phone, with no internet access. However, we found that for a work phone, i.e. no access to internet, it is fantastic!! It has the features needed to do a job without the distraction of looking online for things. Also, it is a great phone for those not wanting to be tempted to be on social media, etc. It keeps a person humble, honest, andtrustworth. I think the only negative I have, and it's not much of one, is that it doesn't have a map software. But most vehicles have that today anyway, so that is why I didn't mark down my stars. We have had great customer service with this phone. We even bought one for our 16yo's first phone. It's been peaceful knowing he cannot surf the web whenever. It's a least a deterant!

3 years ago

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Beth Los Angeles, CA

I like what the company has to offer. It’s been something I have searched for for my younger teens. A phone that looks like a smart phone without the freedom of the internet and apps. It also has a camera and the capability to down load music onto it as well as hold an extra SIM card for storage. I also like the fact that you can allow SMS/picture sending/receiving and group texts or not based on the plan you have. I think the plans are very affordable and the phone very reasonably priced as well. I have had to use customer service twice since getting our phones and both times I got a reply before 24 hours. I used their email and both times they were able to help me and fix my problems with clear and easy to follow instructions.

3 years ago

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Teacher Mom Modesto, CA

This is an AWESOME product (phone and cell plan) for young teens! I have a 13 year old boy who has enough screen distraction in his life. Gabb allows us to have a connection through phone, text, and GPS for safety, without all of the headaches that come with modern smartphones. It also gives my son a phone with the same look and feel of a modern smartphone--and this is more important than you'd think during the middle school years when they just want to blend in with the crowd. The company itself is FANTASTIC--they do exactly what they say they are going to do. Customer service is fast and easy. I've lost track of the number of people I have recommended Gabb to!

3 years ago

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Angela Linville, CFCE Leavenworth, KS

We purchased the Z1 at Christmas time last year (2019) for our 13-year-old, and it served it's purpose well. The only features we really wanted that it didn't offer were GPS tracking, group texting, and image texting (selfishly for my own use). When the Z2 was announced, with the GPS tracking, and the option for the Plus plan with both image and group texting, it was a logical upgrade for this Christmas. We were going to pass the Z1 down to my 10-year-old, as he already had the Verizon Gizmo watch for tracking and basic texting. However, he had outgrown the watchband, and we decided to trade in the Z1 for a second Z2 with the basic plan, and cancel the Gizmo. Both boys were excited to receive their phones, and they do exactly what we wanted them to do. The customer service reps at Gabb have helped us receive promo discounts, transfer lines, upgrade plans, transfer SIM cards, and merge accounts. They are pleasant, helpful, and follow-up with more details or corrections when the situation calls for it. We have kept our Verizon accounts for the parent devices for now (as 15+ year customers), but are happy to have this option for the teen/tween, and have even contemplated switching the parent lines as well. We recommend this option to others and are grateful for a simple, effective, and safe way for our kids to stay in touch.

3 years ago

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jedimvma Tysons Corner, VA

i purchased a phone for my 5 year olds to share. it was (is) going to arrive later than expected and i was worried because they're about to visit their dad out of state and i wanted them to have the phone for the visit. i first contacted because the billing is set on a certain day, which happened to be before we go the phone (but after we were supposed to get it) and i didn't want to be billed before my kids were even able to use the phone. the agent who helped me basically said they could disconnect the phone so i'm not billed, and credit me the bill amount that i'd already paid so that once i get the phone i can reconnect and use that credit on my account then. i contacted again 11 days after i was originally supposed to get the phone and that agent explained that there were 2 more days until the time when they would send a replacement, but because of my situation he went above and beyond and asked for approval to send one out 2 days early to make sure we have the phone on time. i have yet to get the phone but i'm already so happy because the customer service agents have been so very helpful, kind, and understanding. i'm so pleased with the help i've received and can't wait for my kids to get their first phone!

3 years ago

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Jason Muhlberger Flower Mound, TX

3 years ago

star star star star star

Ellen Blust Middleton, WI

Gabb Wireless offers all that it advertises - a smart, inexpensive way for teens to be in touch with their parents and friends without the addictive quality of internet connection, and without making them feel too different from their peers. I searched for a long time for something like this, and was so glad to find Gabb. Now that my son has his own Gabb phone, I can also say that it works great in all its apps and its network. The phone lasts for days without running out of battery, my son enjoys having it, and the assurance that he can get in touch with us without being tempted to spend all his time staring at a screen... is priceless!

4 years ago

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Jessica G

I’m so disappointed with Gabb. The Gabb 3 watch has given us problems since the very start. Starting with its inability to charge when it’s put in the charging station to now being unable to respond to any prompts. I have insurance, yet Gabb is refusing to replace my phone because they saw a “crack” in the photo. It’s no crack I assure you, it’s scratches from usual wear and tear. You think a watch targeted to children won’t have any scratches on it? Shame on you. I will never purchase any of your products again.

3 months ago

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Samuel Kennedy [STUDENT]

I am an active user of the Gabb software. I'd just like to say that overall, the entire thing is a load of crap. The idea of protecting kids is nice and all, but it's a seriously unrealistic idea. I'm not here to complain about customer service or anything, but about the actual phone itself. If anyone's reading this and considering buying a Gabb phone for their kid, I HIGHLY suggest you look somewhere else. Pretty much every single one of Gabb's phones that they make are less than subpar. For the Messaging app, you receive messages on group chats at LEAST a solid 3-5 minutes after everyone else. Messages take around 10 seconds to actually send through. Plus, whenever typing, the software counts the space after a word as part of that word, so when you hit the backspace button to delete a word, it merges it with the word before it and makes your life miserable. There are $20 phones on Amazon that are actually better in some areas. The software that Gabb installs downgrades the phone by making it slower, and sometimes, apps won't even load. Calling is arguably worse. You can only call on wifi, and you can't even receive voicemails, let alone set one up yourself. On any other Android/iPhone product, the quality of everything is so much better. You can implement the same parental restrictions on an iPhone as Gabb does, while still being able to receive calls and texts like normal, take pictures that don't appear grainy, no matter how still you hold the phone, and it'll actually run quickly. My final complaint is just as frustrating. Whenever more than about 15-20 texts come through in the span of about a minute, the phone simply doesn't display them in their respective contacts, but rather shows a "Received Media" button in the contact and asks if you want to download it. If you don't, you simply never get the message. If you do, it drains your battery downloading it and slows performance. Overall, Gabb phones suck. Don't buy one unless you intend on making you or your kid's life a living hell. If your kid has a decent social life, definitely don't get one. The phone won't be able to keep up with texts or calls.

4 months ago

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Crystal DAdamo

Watch never turned on from opening box, hard to get a live person! Literally was so excited to receive my kids watch and set up for my kiddo. As soon as I pulled it out, it wouldn’t turn on. It would vibrate when I pushed the power button but the screen always stayed black. So I tried charging, still didn’t work!! Never got to even TRY to set it up and use it. After HOURS on the chat area (because there is no number) I had to google the company in Utah itself and find a number. When I called it they say it’s too busy and hang up. Finally got a different area and they transferred me thank God! And the girl I got helped me cancel the service and return my product! Beware there is a restocking fee usually, they claimed they will waive it so I hope so. The customer service agent I spoke to was SUPER sweet and patient with me- that’s the only good out of this. I IMMEDIATELY boxed it up and mailed it back out within 4 hours of receiving the dang thing. Biggest regret of a buy. My phone line will add a kids watch to us for free and just charge me $10 a month at T-Mobile right now so that’s what we will be doing instead. Save yourself- don’t purchase Gabb!! Also, if I don’t get my money back as promised I will report to bank and BBB!

4 months ago

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stefan peterson Salt Lake City, UT

I purchased two Gabb Watch 3s for my children. Like many other reviews state, the concept of this product is great. The execution, however, is very poor. Both watches have had multiple extreme issues that a production-ready device of this nature absolutely should not have. I understand that Gabb is a newer company and developing technology can be complex, but the issues I've experienced with my Gabb devices reflect a level of incompetence that is really not okay, especially considering Gabb's price-points imply their products and services should be competitive with other major carriers. Customer support seems to have very limited options when it comes to... assisting customers. I was never able to have any of the issues with my devices resolved in a satisfactory manner. And the cherry on top of it all was the cancellation fees I had to pay to get out of the service contract. This is after being plagued by multiple issues that were so extreme I can only call the devices defective at this point. Do yourself a favor and if you're considering a Gabb Watch, just go with a small Apple Watch with one of the major carriers. You can implement the same parental controls, the products work how they're intended to, and they can do much more. This is what I wish I would have done initially. Also, the price points doing it this way with the major carriers are similar to what I was paying with Gabb.

4 months ago

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Brittney Anderson-Martinez Austin, TX

The phone is great... The customer service is horrible. The website is incredibly hard to navigate, took 2 hours to activate service and it was so confusing. The people that I spoke with seemed like they had no idea what to do. I messaged today trying to follow up on app requests and she told me to email apps@gabb.com which I did and it is not even a valid email address. It is IMPOSSIBLE to get anything done past just basic phone and service.

5 months ago

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Garth Hinze Nacogdoches, TX

Love the concept... Execution has been absolutely failed. Customer service is more painful than you can imagine. Nothing gets resolved simply or at all, regardless of how black and white the matter. Hours spent with customer service on numerous occasions just trying to get a functional product... Countless emails and chats to try to utilize the paid extended warranty.... useless, and I was informed they are too busy to deal with it after many hours invested and warranty paid for well over a year. Again, I love the heart behind the concept, but if you have hair and want to keep it, I'd try a competitor. I don't even know anything about the competition, but I'd try them blindly over gabb. That's how bad the service is. I might even say it makes AT&T customer service look good 😬

5 months ago

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John Tweeddale Apopka, FL

Gabb is the worst mobile company I have encountered. Their products are mediocre, and their customer service is terrible. I regret being a Gabb customer and do not recommend anyone purchase their products or use their services. Here’s why. • I ordered two Gabb 3 watches, one Gabb 3 Pro phone, one phone case, screen protectors for the phone and watches, and an additional watch band. • The phone case was never sent, although I paid for it. After multiple interactions with Gabb’s customer service department, I still have not received the case. Gabb charged me for an item they never delivered. This is unacceptable. • One of the charging cables for the watch did not work. Thankfully, customer service sent me a new one. • The products have not been reliable. For example, the watches consistently fail to send or receive calls. The voice-to-text feature is non-functional. The step-tracking feature is highly inaccurate. The location tracking feature is unreliable. • On several occasions, my wife and I attempted to call, email, or chat with customer service, but (1) either never received a response or (2) received an automatic reply stating, for example, “Our Gabb Experts are at Capacity! Our Gabb Experts are currently at capacity due to our Holiday Sales and Promotions. We invite you to check in a little later.” • We also received a generic email from the CEO, Nate Randle, stating that, due to the holidays, their support systems were “overwhelmed” and that many customers “have had a negative experience trying to get in touch with us.” • While I appreciate that Mr. Randle acknowledges these negative experiences, Gabb has refused to take responsibility for their poor service. • The cumulative effect of these experiences has left my wife and me with no confidence in the dependability and reliability of Gabb products and services. • We made several requests for a full refund. However, Gabb rejected our requests for a refund since we were past the return period. We were further told that we would have to go through tech support with a product agent to confirm that our devices were not working in order to approve a late return. This was communicated to me without acknowledging Gabb’s persistent failure to deliver quality service in a timely fashion. • The reason we were past the return period by the time we finally connected with Gabb agents via their chat services was that Gabb failed to respond to our earlier correspondence. • At this point, requiring us to troubleshoot our problems with a product agent is unreasonable. We made multiple good-faith efforts to rectify our issues, while Gabb consistently failed to deliver reliable products and customer service. While I have repeatedly asked to cancel my subscriptions and get a refund for the products I purchased, Gabb has refused my requests. Gabb’s poor-quality products, unreliable control processes, and difficult-to-reach customer service have made for an entirely unsatisfactory experience. My recommendation: do not purchase Gabb products.

5 months ago

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Amber Syer Kansas City, MO

I have had a Gabb line for a watch for over a year. I decided to try a phone and it’s been nothing but problems. The location is never correct, texts and calls don’t go through. It’s been more trouble than it’s worth. So I decided to cancel even though I still have 9-10 months on the contract. I’m not pleased having to pay a cancellation fee for a line that doesn’t work. But, I get it. It’s a contract. I owe $116.57. $100 for the early cancellation and $16.57 for the taxes. It’s pretty crazy how they charge so much for cancelling a line that didn’t work more than half of the time. It took days for this to be “handled” and I was not treated with transparency and respect. As if this was a situational issue on my behalf and not an issue with YOUR SERVICE. Then it took another 20-30 mins for your online support to basically shrug me off and then give me this email to file my complaint to. I still have another line active!! I’m still a customer!! I even stated how I have not had issues with the watch. But, I feel as though I have been treated with such disrespect for something that wasn’t even my fault!! Do better. We are just people trying to make sure our kids are safe. You obviously have lost that vision.

5 months ago

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P. M. Athens, AL

The worst phone for kids! No service, even though they use verizons towers. Even if connecred to homes wifi! Calls dont cpme through, you can sign up for MMS but they still wont be abe to download the photos or ringtone you send. Youll also get a notification stating they are over their limit for data, even though they are on the wifi 90% of the time, and if you call they cant tell you what data was over. Not worth saving a few bucka, or the "keep your chood safw from the internet" selling points. Better off with straight verizon and use the family app to control what and how long your child can be on. 2 year contract from he//!. Run away.

5 months ago

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Maria Woras

I would stay away from Gabb wireless! All other cell phone providers now offer safe and secure settings for young users, don’t get sucked into Gabb’s contracts unless you are ready to suffer. Their customer service is atrocious! You will never be able to talk on the phone with support help. I just waited 30 minutes!! on the chat trying to speak and get help from one of their representatives. This company is unprofessional and doesn’t seem to be out for your best interest. They make it extremely difficult and confusing to cancel any service with them. The GPS on my kid’s phones never worked correctly either. I wish I could say more positive things about this company, but truly the whole experience with them has been so frustrating.

5 months ago

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Christopher Leigh West Richland, WA

We've been with Gabby for 2 years, the product has worked fine. The phone is large for how little it can do. In general the product would be fine for most. Their service/support is non-existent. If you try to call you get the message they are too busy, can't take any more calls so go read their website to answer any questions. And the phone hangs up. Unfortunately, you don't get an option to stay on hold waiting for anyone to help you. There is a "live chat " option that I've waited hours for and no luck and if they do message you back and you don't respond immediately they end your chat. We have sent emails requesting calls or communication with no luck. And they keep charging our account. I don't recommend starting with this company. There are plenty of other options open to parents now days

6 months ago

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Trischa Wass Hanover, NH

The idea behind this phone service is terrific. This company works well if you can set up your kids phone and then NEVER have an issue but that's not realistic. This company has grown too quickly to keep up and now they don't have any way for a parent call and speak to a customer service representative. They are great at getting new customers but treat their current customers like crap! They lock you in to their service and then say their too busy with high volumes of new customers to take phone calls at this time. What??!!! What Kind of phone service is this?! I have a billing issue that I have now emailed and reached out by phone and tech support with no help at all. Think twice if this kind of service is worth it. Now, I would just get a regular phone for my daughter's and use the parental controls!

6 months ago

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Mike Kemp Sanford, FL

Android parents beware! It is important to understand that there is a separate app (Gabb Messenger) used for the crucial parental controls (view/approve contacts and view text message content). This app is currently NOT AVAILABLE for Android users. The My Gabb app has very limited features. You can see your child's location and setup a Safe Zone (received notification if your child's phone moves outside a pre-defined area). The online website dashboard allows you to see your child's call and message log, but it does NOT display the actual message content. I contacted Gabb about the glaring issue, and they advised that an Android version of the Gabb Messenger is in the works, but no delivery date is available. They also refused any sort of bill credit or consideration and stated that the app has "nothing to do with monthly billing". This sounds absurd to me, but evidently their logic is that they offer the app for free? (But isn't the app worthless unless you have a Gabb device and plan?) Nevertheless, they further pointed out that the website notes that the Gabb Messenger app is only available for iOS (iPhones). This is true, but I would argue that 1) they eagerly promote these features as foundational to their product and 2) it is not clear that the Gabb Messenger app is necessary in order to have these important features. If were were iPhone users, we may be OK. But since we are not, we greatly regret having purchased Gabb. We would have opted for Bark. And the Gabb customer service chat was pathetic. The agent flatly refused to escalate my concern.

6 months ago

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Susannah Craig Tallahassee, FL

Gabb is fantastic. We have the watches for both boys & I feel so much better when I have to drop them off somewhere that I can track them, call them, message them, etc. It gives them freedom too to talk with other friends that also have Gabb devices or grandparents/family. Plus they love the cool features! Customer service is excellent (thank you Ruthie)!

1 year ago

Reply from Gabb Wireless

We love hearing this feedback! Thank you, Susannah!

Jul. 17th, 2023

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Christian Renger Fort Collins, CO

I was helped over the phone by a young woman named Arlo, she was fantastic. So polite and attentive, she helped troubleshoot the issue we were having, and was quick to provide a solution. She exceeded our expectations! We have been customers of Gabb for several years now, we appreciate their mission, and it obviously translates to their team, because Arlo was a delight in terms of Customer Service! Thank you!

1 year ago

Reply from Gabb Wireless

Hi Christian! Thank you for this review! We love hearing about positive experiences from our customers with our Customer Support. Thank you for being part of our Gabb family.

Apr. 28th, 2023

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Gwendolyn Adams

UPDATED REVIEW: After posting our initial review, someone at Gabb reached out and offered to Warranty our watch and screen protector as the battery length was not performing as it should per their customer service. We were excited to have a new one sent quickly. We have used it for a few days since the replacement and don't see any problems with the battery with the new one. We are hopeful that this new one will continue to work out! INITIAL REVIEW: We have been using the Gabb Watch for about Seven months. I like that it is simple and I like that it is affordable. I have been disappointed and annoyed with how often you have to clean it for it to charge as well as for what a short charge the phone holds. Whenever my son uses it often, it runs out of battery super fast and even after a full charge and shutting it off, it won’t hold a full charge overnight. The screen protector worked when we dropped it but we were surprised how easily it broke and noticed that things like my phone cover for my cell phone are much sturdier. The customer service is torture. You have to interact with them so many times and it feels like they don’t even hear you.

1 year ago Edited April 13, 2023

Reply from Gabb Wireless

Hi Gwendolyn, thank you for this review! We are happy to hear that we were able to get your situation resolved. Thank you for allowing us a chance to make it right with you!

Mar. 27th, 2023

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andrew evans

Had an issue with our contract as the payment was much higher than the agreed rate but customer service has been above and beyond amazing getting everything worked out and following up months after to ensure everything is still working great. Megan has been one of my favorite customer service people ever. Highly recommend the watch, service, and customer support.

1 year ago

Reply from Gabb Wireless

Hi Andrew! Thank you for this review. We love hearing these experiences with our amazing Customer Support. We're happy to have you as part of our Gabb family!

Feb. 15th, 2023

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Mazey Strauss Boston, MA

Thank you GABB Wireless for bringing cousins closer together during the holidays. My three young granddaughters received gabb watches for Christmas. It’s so much fun to see and feel their excitement and hear the laughter as they explore their newfound independence. Their 95 year young great grandmother couldn’t stop smiling! The “Gabbing Cousins” go gabbing together! Oops, the gabb basecamp farm phone is ringing - bye for now and thanks again.

1 year ago

Reply from Gabb Wireless

Thank you, Mazey for this amazing review! We love that your Grandkid's are loving being apart of the Gabb family. We appreciate you!

Feb. 2nd, 2023

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Morgan McWilliams Ennis, TX

Gabb wireless has given me peace of mind knowing I can access my child’s location and contact them anytime. Not only has that been helpful but the live chat feature is so helpful as well. I needed help figuring out my bill and Noel C. was such a great help in getting my bill payment processed quickly and without hassle. Would definitely recommend gabb to all parents out there!

1 year ago

Reply from Gabb Wireless

Hi Morgan! We appreciate this review and are happy to hear that your Gabb device is a good fit for you and your family!

Jan. 30th, 2023

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Katie Oceanside, NY

Overall its a great idea for kids that aren't old enough for a phone. This allows my husband and I to keep in touch with her whether its walking home from school or going on a bike ride. She can also talk and text with her friends. Its not as user friendly mainly because i have an iphone. One thing i would say is make sure you back up your info. Its not an automatic function like the iphone when you are setting up the phone. Make sure you sign up for Gabb ID this will ensure back up. My daughter dropped and broke her phone. The process for getting a new phone was very easy but i was unaware of backing it up. Make sure you get insurance worth it!

1 year ago

Reply from Gabb Wireless

Hi Katie! We love to hear that your Gabb device is a good fit in your family! Thank you for this feedback to help make others aware of the Gabb Cloud subscription that we have available on our devices. This feature allows for customers to back up their photos, contacts and settings through the GabbID for situation just like you mentioned. We're sorry to hear about accidental damage with your device but are happy our Customer Support was able to help! Like you, we also recommend the Extended Warranty insurance for any of those accidents that might happen.

Jan. 13th, 2023

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Sofia Livorsi Omaha, NE

The customer service call was answered quickly; the representative was friendly and helpful and I was able to understand her easily (she was obviously a fluent English speaker and familiar with how things are usually phrased in English, no confusing phrasing or unnecessary extra statements, just right to the point). She put us on hold just briefly so she could ask someone and found the answer to our question. At other times we have had to wait a long time for Gabb customer service to pick up the phone but this time we didn't.

1 year ago

Reply from Gabb Wireless

Hi Sofia, we're so glad you were taken care of! Thank you for the review!

Dec. 30th, 2022

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Libby Moreno Des Moines, IA

We got Gabb phones for our two daughters last Christmas (ages 11 and 12). We had been holding off on getting them phones because of the distraction/addiction they can cause. Gabb phones have been great in that they allow us to call/text them when needed, but do not have the same attraction for kids to need to be on them all the time with apps and games. The girls don't love that they don't have iphones like their friends, but this has been a good stepping stone! I 100% recommend Gabb phones for your kids!

1 year ago

Reply from Gabb Wireless

Thank you, Libby! We appreciate you taking the time to leave this positive feedback!

Dec. 15th, 2022

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LM Glendale, AZ

Gabb Wireless has been fantastic for my young teen. We have been using them for almost two years and have been very happy with the service and have the peace of mind that our daughter is not exposed (to the best of OUR abilities) to social media and such. We have had to contact customer service a few times and they have always been great, although calling in takes much longer. Highly recommend this phone/service for any parents on the fence about getting their older child/young teen a phone.

1 year ago

Reply from Gabb Wireless

We appreciate you taking the time to leave this review! Thank you, LM!

Dec. 19th, 2022

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