Founded in 2006, Endurance is a car warranty provider that offers a variety of options for consumers seeking vehicle protection plans. The company offers extended warranty protection for new cars and used vehicles under 10 years old with less than 150,000 odometer miles. Vehicles with high mileage are not eligible for Endurance protection plans. Although, Endurance may give some exceptions to those rules depending on the factors of the specific situation. Whether you have a new or pre-owned car, Endurance has a protection plan to suit a customer's warranty needs.
Customer Review: JP from Oregon
"This company has been fantastic..this is a real review, I have had endurance for over two years now and even my Merc dealer says they are great to work with. They do have the best prices and coverage I have come across and they honor their contracts. I have no doubt in my mind all my continuing extended service contracts will be with Endurance. And for those questioning, they have paid more than I did for the coverage...this tells me they are a great company because they take care of their clients...choose wisely."
As part of its coverage, Endurance also offers 24-hour roadside assistance. Upon signing up for car warranty coverage, Endurance offers a free 30-day or 1,000-mile money back guarantee. Potential clients can choose a protection plan from four coverage plans. This makes it possible to find an affordable plan that offers good coverage and value.
Endurance offers four different vehicle protection coverage options:
Each of these types of plans include certain exclusions so it is important to view an Endurance auto protection contract to better understand the terms of this auto warranty coverage and get the specific rate for each coverage option.
Endurance's warranty services and auto warranty options allow car owners to find a service contract that best meets their needs and covers major auto repairs.
The monthly premium of a car warranty is determined by the age, mileage, and use of the vehicle. Because of the wide variety of different plans at Endurace, there is a wide range of options for almost every budget. The average cost of an Endurance car warranty is typically $350–$700 per year. However, the cost varies depending on the extended coverage desired and the condition of the car. For more detailed information about what auto warranty costs and monthly payments would be for your car, contact Endurance directly.
Each of Endurance's four extended car warranty plans also offer additional car assistance:
During any 72-hour period, owners are entitled to one roadside assistance service covered under the policy.
Rental car reimbursement applies during the time that a vehicle is in the repair shop for repairs covered by an Endurance service plan. These rental car benefits are limited to a maximum of $30 per day for five days per occurrence. Assistance with rental car costs is a great-added feature to Endurance's vehicle service contracts.
Clients can receive trip interruption aid when a covered part or system causes a vehicle breakdown while the vehicle is more than 100 miles from home. With this assistance owners can be reimbursed up to $450 for costs incurred while the vehicle was not drivable and in the repair facility. Owners can receive a maximum of $150 per day for three days to offset costs incurred during a covered breakdown. Knowing that this is an added feature offers peace of mind.
Each additional service and feature shows Endurance's commitment to providing great value to its customers and increasing clients' peace of mind and to maintain customer satisfaction.
The Vehicle Protection Agency us a non-profit trade association that protects firms in the automotive service contract industry. They educate consumers on their rights, protect consumers, and make sure that the company is up-to-code and using the best business practices. This is an important resource for consumers so they can receive important information and voice their concerns. Endurance is not only a member of the Vehicle Protection Agency, but is a gold member which the company has earned over years of serving its customers honestly and in the best way possible. Not every car warranty company is a member of the Vehicle Protection Agency and even fewer are gold members.
Unfortunately, Endurance does not provide warranty coverage or protection from corrosion or rust to its customers. However, this is a fairly standard practice among extended warranty providers. Most do not cover the repair costs damage caused by normal wear and tear or damage resulting from failure to properly service and maintain the care for your vehicle.
Car owners should keep their cars well-maintained and make sure it receives service regularly to ensure that they do not void their warranty.
Call our recommended rep over at Endurance below.
Watch your money. When they actually have to pay out they are slow to pay out and drag their feet. Multiple national dealers agree on what needs to be done and they refuse to fix it. It is covered under the warranty and still fighting it.
Horrific customer service and sales practices. The dealership has had my vehicle going on 2 MONTHS waiting on Endurance. I would urge anyone and everyone reading these reviews to run as fast as you can away from Endurance!
Arthur J Combest
They list all of the good reviews, but it is less than a good warranty company. They will not cover anything unless it is a big ticket item, engine, alternator etc... Other parts that may be small in nature, but important to helping these parts run are not covered and more expensive. READ between the lines... Most repairs are not the big ticket items... Even if it does not list what is not covered, they will give you a stupid interpretation that justify them not covering the item... I will pay the money to use a manufacturer or dealership warranty, so that you know what is covered and these arbitrary companies can pick and choose what they want to cover. Lastly, they tried to suggest my vehicle was old and had high mileage, however they knew the same when I bought the policy and they even recommended it... Again, its a scam and they will not pay... Don't do it... Really, you don't need it... WASTE and very disappointing company. I thought the reviews suggested a good company, but they make up those darn reviews, because they are just terrible... I have had other extended warranties before, and even if it was a close call of something not listed on coverage and not covered, they made good on their policy. Not Endurance, please don't go for it and save your money...
I’ve had a very good experience with Endurance. I purchased the policy back in the summer after my extended warranty expired (the one I purchased when I bought the car). A few months later my turbo blew and I needed a new tensioner pulley. The entire job was $1700. I only paid the $100 dollar deductible. Then a month after that I took my car in again and found out that it had a cracked piston. The engine had to be replaced (it was cheaper to replace than to rebuild). The warranty company covered $3500, and I had to pay $2600 out of pocket. It was still pretty phenomenal considering I’m getting a new engine, which is like getting a brand new car. I would highly recommend Endurance. They are a little slow to authorize repairs, and they are hard to get ahold of, but ultimately they live up to their name.
I've received several notices from Endurance regarding their price increases, including a Customer Code number. They state their service contract designed "specifically for my vehicle". The trouble is: I don't even own a vehicle. Can you say "SCAM"!!
I received a letter from Endurance telling me that my previously purchased extended warranty for my 2017 Subaru Forester has expired. When calling to them (Vehicle Protection Coordinator Ms. P), I was basically bullied to buy another protection plan. The thing is, my current warranty DID NOT expired. This is a scam that the company is pushing to force people to buy their services. They should be put out of business, and the faster the better for all of us who drive...
I bought this warranty in August. I seemed really great! Bumper to bumper coverage, monthly payments but they recorded the mileage wrong but I didn't know that until I took my car in to get it fixed. Then they refused to fix it. They would not change the mileage and not I can't get a full refund. This place is a joke. I absolutely regret getting this coverage. DON'T DO IT!!!!!
I've been an Endurance customer since 2018, and I purchased the Superior Program coverage because I purchased a used, in very good condition, 2007 Dodge Caravan SXT and with any vehicle after a certain amount of years major and minor parts will break down. I thought I was using my God given wisdom, by purchasing the coverage I have (by the way, was not cheap in price $3272.00). Sadly, I'm very dissatisfied with the warranty program. Here's why. When I had several repairs that were needed to be done on my 2007 minivan in Sept. 2019, Endurance first told the auto repair company that none of the repairs are covered under my program. Although when I contacted Endurance a few days later, I was told the repair work was done without Endurance giving their authori zation, which was not true. However, didn't you say [Endurance] you wouldn't authorize the work because none of the repairs were covered? Very confusing. Needless to say, some of the repairs such as; valve cover, tie rod ends, leaf spring shackles and hardware and shocks are acceptable repairs included in the supreme coverage program in which I am a member. So I attached a copy of the itemized repair work and the amount I paid for the repairs. In addition, I attached a copy of my contract pointing out the repairs covered under the Superior Program. Also, I sent a letter graciously expressing that I would be more than willing to accept a reimbursement of the after market price they would have paid for the repairs if the work had been authorized by them. I was prompyly contacted by Aaricka L, and she informed me that she had submitted a request to the reimbursement department. That was October 1st and I have not heard anything, nor have I received a response to the two additional emails I sent to Aaricka L. Is this the way you treat your customers? I will not recommend this warranty program to anyone.
Everything you said sounds like another company. Had 2 claims both turned down not a good company glad be believed had good plan.
I had just made a down payment for an extended warranty and was looking at a sample contract on their website when what I was reading was NOT what I was told by the rep. Called the rep back, good discussion, got more info, thought about it and then called back to cancel. The rep I spoke with wasn't in but the customer service rep, Judy, asked me why I was cancelling. I explained why and she actually said to me "since you don't have your written policy yet, how do you really know why you're cancelling? Now tell me the truth." I asked her if she was calling me a liar and she said that I didn't know what I was talking about. When I asked to speak with a supervisor, she said supervisors don't take calls. When I questioned that, she said he was in a meeting. When I pointed out the contradiction, she said she wouldn't know who to route the call to as there are 4 supervisors. She then put me on hold, came back on and said I'd get the refund but she didn't know how much. I asked why not since the deposit is listed as 100% refundable and there was just silence. If this is any example of the way they treat customers, claims or potential customers, I'm amazed they still get business. No wonder they have so many bad reviews and have been actually had their BBB Reliability badge REVOKED!
Please, please do not buy through this company. I have been on the phone 3 different times over 1 week for hours. Poor, poor customer service. I thought when I did my research this was the company to go with as they had great reviews. I am not sure how many of the reviews ever needed to do a claim or if they are fake reviews from the company itself. If I had one problem dealing with this company on the phone that is one thing, but 3 times. I should have know when my Cadillac repair person said he was not familiar with Endurance and he has about 2 decades in the repair industry that there would be problems with my first claim. This company will do anything to get out of a claim. If there is anything that they request when you open your account that is not exact they will use this as a way to not honor your claim. Today I provided the exact proof that was needed in regards to mileage and they still said they want to just rewrite the policy. I said to Johnny M who was the last customer service agent I dealt with that if you rewrite my policy as a new policy then I would not be covered for the current claim for repair on my vehicle and they said correct they would not cover it because it would be pre existing. Pre existing on a claim that I should have legitimately covered under my existing warranty! The agent would not even give me his full name. I then said at this point I would like to cancel my policy and he said we can do that, but since it is past the cancellation period it would be prorated, but he had no idea on the amount of refund and would have to send it to another department who would be in touch. My vehicle has been at the repair center for over a week as I went back and forth with these people who kept asking for more and different documentation. If I only would have read a review like mine before buying. I have now been without a vehicle for a week and will have to pay $1200 for my repair. I think the company is looking to avoid any high expense repairs and look for any way to get out of it when you look to make a claim. I cannot say enough bad things and I hope this review makes at least a few people go somewhere else where they can actually be protected and treated well.
I brought a 2013 Nissan Armada on 25th of March with a warranty from this company exactly 4 months later my differential breaks and this warranty refuses to fix my vehicle every time they ask the technician to do something a they do it they ask them to do some other senseless task now I'm being told I have to come out of pocket because they are looking for a reason to deny my claim so look for a warranty some where else they will take your money but not pay for your vehicle plus Shannon from customer service sucks
NOT AN ACCREDITED COMPANY PER BBB.. THEY HAVE A B-RATING. BUYERS DO NOT WASTE YOUR MONEY PLEASE!!!! I purchased a warranty from this company. Upon opening the policy I explained that "my car has a CVT transmission," which the VIN number also gives them that info. I made the down payments, made the monthly payments on time, and did the XYZ to meet their requirements for the policy. Months later, I started having issues with my trans. I took the vehicle to dealership. They explained that "the trans is going bad and need to be replaced." They contacted Endurance. Endurance sent an inspector out who allegedly stated its the trans. Well instead of Endurance paying for the repair, they requested that the transmission be torn out of the car and broken all the way down with my permission, which makes me responsible for the tear down cost if they decline the claim. The dealership representative was appalled as I was. He explained that "they have never heard of such a request being that the vehicle has all the alerts for a transmission replacement." He also explained, which I agreed that "it doesn't make sense to make myself possibly responsible for $1k to tear the trans down. That's a fourth of the cost to replace the trans." I stressed my concern with Endurance rep Morris, he stated that "they will deny the claim because the diagnose is incomplete or I can authorize the tear down making me possibly responsible if the claim is not approved." I asked for a manager. He stated there wasn't one available. I told him it sounds to me that Endurance is looking for a needle in a haystack. A reason to decline the claim. I find it hard to believe that both inspections, from the dealer and from their inspector point towards the transmission and they're still looking for more info. Absolutely ludicrous!! This company is a waste! PLEASE SAVE YOUR MONEY!!
Buyer beware. I brought this warranty when I brought my car in 2016. My car is a 2007 Buick LaCrosse. This year my car broke down. I took it to a service dealer. They told me that it needed a and a transmission and a steering gear assembly. They called endurance and they were informed that my car was only worth $4,000 and since I already used $ 1900 on another claim that they were only going to pay $2,100 towards the transmission. I had to come out of my pocket $1,100 more just to have my car fixed. Endurance is not the company that they say they are. Each year they assess your market value price of your car and determine what they will pay at that time. They also would not pay the rental car reimbursement fees because they claim that they paid all that they're going to pay on my car. Do not buy this warranty.
This company is VERY manipulative and out to get your money. They sent me a letter in the mail stating that the warranty on my car was about to expire, I called the next day and they said because I am financing my car through a bank, my bank REQUIRES me to have a warranty on my car. They charged my debit card $249 to "re-activate" a warranty that I DID NOT EVEN NEED. I called my bank the next day to ask if I needed a warranty on my car to keep financing it, they said NO. I called 4 or 5 times to cancel the policy but they kept talking me into keeping it and even lowered the monthly payments to $79 a month instead of the original $111.50 they were TRYING to charge me in the first place. I called today to ask when I could use the warranty because my car has been experiencing electrical problems, and they said I cant use it until I've put 1,000 more miles on my car. They even accused me of warranty fraud! They are the ones who TRICK people into paying for this warranty. I cancelled right after they told me this, DO NOT let this company lie to you and take your money like I did. LESSON LEARNED
This company uses unscrupulous tactics to get your business and to keep you from cancelling. The sales representative quoted a total price that was significantly less than what the payments added up to. I didn't do the math until we reached the verification process and it was at that time I told them I did not want to continue and to cancel. I noticed a charge on my account a week later and immediately called to cancel. The representative "Art" tried everything in his power to change my mind and when I wouldn't budge, he claimed he cancelled the contract and I would receive a refund in 3-7 days, but I wouldn't receive an email confirmation. A week later there was no refund and when I called, customer service didn't see any cancellation processed. I tried to cancel again with "Tony A" and he gave me the same schpiel as "Art". I called back and again, customer service did not see a cancellation processed. I will now have to contact my bank to get this refunded.
Very dodgy service. The immediately transfer you to a repair shop (in this case was Rapid Tune Chadstone) who can easily tell you whether covered or not but they do not, and after leaving my car there for 4 days thinking they have applied for the warranty I was told I was not eligible because not one of the covered items. The engine was heating up, and the warranty says engine and transmission, but because it was heating up from a radiator leakage they said this was not covered! Incredibly disappointing and you are better of without it
I was sold this warranty when I bought my Jeep grand Cherokee was told it was best warranty and it covers everything from bumper to bumper. I have brought in my jeep for service because the heat wasn't blowing. I was told by the jeep dealer that it was control heads that need to be replaced. The dealer called to but in the claim and was told it wasn't covered. The control heads control the whole blower system so dealer couldn't understand why it wasn't covered. I did call warranty company to discuss and was just told it not covered item and their nothing more they can help me with. I was do disappointed to purchase this top of line warranty for my vehicle. They are rude and they do not have any consideration. Why buy warranty if it covers nothing. I still have no heat in my jeep because I can not afford to pay for it on my own. It is in the middle of winter driving around in 20 degree weather with two small kids and no heat. It been terrible. This warranty company is bad please don't purchase them.
Agents were friendly, but use of the personal access portal is no good. I have only had it for a month, and have not used the actual product.
Have not used it yet. The customer service representatives are courteous.
Initial research, consultation and initiation of contract with the sales rep was positive. He was quite thorough and knowledgeable. However, when it was determined that the extended warranty was not going to be needed, the cancellation process was not as positive. While the cancellation and credit was handled promptly, the customer service rep was a disappointment. Understanding that his job is to try to retain a cancelling customer, his attitude was a bit rude and condescending. Providing star ratings is a bit difficult since my experience with Endurance had been limited, the customer service aspect was the cause of lesser stars.
Willie Morris jr
Best prices so far I'm getting everything I could ask for
William D McElveen
Great overall customer service and seems to be a great aftermarket warranty.
Sent emails to cancel. Should be NO CHARGE.
Excellent, friendly customer service with affordable price.
It's ok, I just signed up last week, the people that signed me up were pretty amazing.
Easy process, great customer service, hope we never have to use it.
Purchasing was easy I have not had a need to use the service
I applied for a vehicle warranty extension at Endurance. The quality of product is very good.
Still pending. I am in my free look period. I glanced a few pages through the packet. I'll have to dedicate a good twenty minutes to this pamphlet which contains the service contract. For the money, I am estimating the cost of anticipated repairs over the contract years. If the car requires repairs and the ultimate cost is less than the service contract, well, who could know. Anyway, at the minimum, I know what it'll cost me for un-planned big-ticket repairs. The sales process was easy, I compared various plans and we found one that fit my driving habits. I didn't want to buy too much coverage, but I think they are all priced within a few hundred of each other anyway. Only certain types of vehicles fit the bill for one of their service contracts - within a certain year of manufacture and under certain mileage. Maybe they have 100k plans, but I wouldn't personally know. After a phone purchase, the contract was mailed to me and just received yesterday.
so far they have answered all my questions and their respnses have been very timely and informative
Mario A Dobles
Endurance i s very company and his people are very helpful
Company seems nice but I think they are expensive for the coverage provided
They wouldn't let me cancel. They guy told me to think about it for a week and get back to him and hung up. I had to go through the bank to get my money back. Do not use
Mark A Emanuele
One Star because I can't give No stars. They were quick to take my money. When I bought the coverage, I was specifically told that the suspension on my vehicle WAS covered. I was never sent a copy of my contract, but they took my money. When my air suspension had problems, they told me that they DON'T cover the suspension. STAY AWAY FROM THESE CROOKS!!!!!!
This is the worst customer service experience I ever had. I purchased the warranty 05/31/18 for my Hummer 06 and made all my payments. Well I was experiencing some electrical issues so I took it to a repair shop on 10/08/18 who the guy was familiar with these warrantry programs so he called Endurance up they sent the claim to United Car Care. Well UCC denied the claim stating there was a mileage discrepancy on the car fax report. Iam trying to figure out why would they need a carfax report to repair my truck anyway I got a copy of it and the on the report it showed that the purchased mileage which was 107 on May 1 when I bought the truck was saying purchase date 07/27/18 with this mileage. told them now I never reported anything to carfax, called my back where the loan is being held at and they said it was the state who prob reported it on that date since they have the title till I pay it off anyhow contact carfax they said there isnt any mileage discrepancy and they couldnt change anything on the report. I let United Car Car know of this also emailed them the emails that Carfax was sending regarding it wasnt a discrepancy on their part. They told me they needed a maintenance invoice in which I provided printed out with the logo of the shop and they denied that and said it didnt have my vin number. OMG I did every thing they asked and needed and they came back with every excuse it is now October 29th, truck still in shop since Oct 8th I have been getting rentals they will not pay for or reinburst me for. Her name is Ashley and Mario over at UCC both saying they are managers when I asked to speak to Ashley's mgr he (Mario ) said he was one but as I was letting him know Im very upset and this is not right he kept saying you need to speak to Ashley which she suppose of have left early Friday 10/26 when I called. He was very unprofessional and rude and he hung up on me and my fiance. This is uncacceptable. He kept saying his notes said for me to contact ENDURANCE so when I did spoke to Daniel w he was pretty ok but gave me the runarround talking bout he will get wit his directors and UCC directors and call me Momday which is today. Im so upset I fell for these warranty companies. I lost $700.00 so far and my Hummer still needs repaired. I would not trust Endurance they may have great customer service but when its time to get a claim in with United Car Care WATCH OUT Bc they will spin yo in circles till you are dizzy and nothing is solved. I cant believe they have warranty companies out here taking our money but dont fix the issue
Endurance claim they will cover your auto mechainical problems. However, when your car do run into problem and when you do file a claim, they would try every way to deny your claim. My car has mechanical problem thats verified by cars own manufacture mechanic Professionals. Endurance have been requesting unreasonable documents and ultimately deny the claim. The customer representive was not helpful and unprofessional. I would not recommend anyone to trust what they advertise. They wouldn’t cover you when youre in trouble. But they would take your money. It was a very bad experience chosing endurance. I would give 0 star if i could
They are extremely expensive compared to similiar companies.
Gregory P. Crnkovic
Customer service agent was a lovely girl who immigrated from Bosni. A delightful girl, very knowledgable.
Before taking my truck to the dealer, I called Endurance and told them that the A/C had gone out. I had purchased their best policy. The Endurance representative told me to take my truck anywhere and Endurance had me covered. Wrong! Did not pay one red cent. In other words, it didn't matter that I checked with them first before the repairs were done.
My experience with is limited as I just purchased the policy and have not used it. The purchase process was simple and easy. I did have a question regarding the warranty and emailed customer service. I am still waiting for a response.
My request was simple I asked for a quote. I was barraged with texts and emails, and non-stop phone calls, but after several weeks had still not gotten the quote I kept requesting. I would never work with this company.
I have paid for my warranty for over a year. I took my car into the shop on Thursday June 7th before 8AM. It is now Monday afternoon at 2:30 and I have been trying to talk to Customer Service about getting the work authorized as the dealership has diagnosed it and has the parts but Endurance has not authorized my service even though it is covered by my policy. I have been on hold for over an hour and half. I dont think I would call that a brief delay.
I went to the company web site for a quote on a car i just purchased. It claimed that i could get a uick on line quote. I entered all of the pertinant information and it said i would be receiving an email with a quote. I received an email without the quote and was asked to call for the quote. I received a phone call which i declined to answer. I do not like being bombarded with phone calls as soon as any interest is shown. Why can an extended coverage company not give an estimated cost via email such as standard auto insurance companies. I received three phone calls within minutes of submitting my information. Guess i'll go without an extended warranty since the only way to get a quote is to spend extended time on the phone. It also appears by other reviews that the company often refuses payment of claims claiming existing conditions on the car. Isn't this why one gets insurance, for unforseen conditions? Guess i`ll pass on this for now.
A little high on rates, slow to deliver contract and paperwork
Its fine. I am secure and i have and extended warranty.
they cover everything. easy to use. good customer service. excellent repair coverage.
No reason. Just paid for 4 months and did not need their help. Now I do and had just renewed so will see what they will do. Friendly salesman of course.
the price ok,. and service is ok too...!!
I have had an awful experience with Endurance. I was driving my vehicle when the warning lights turned on and immediately pulled off the freeway to safety. It took a number of days for a "third party" to inspect the vehicle, they denied any payment according to my service dealer because they stated that I was operating the vehicle after the warning light had turned on. They did not provide me with any objective evidence of this being the case. They said they would not reimburse me for the tow, and so I called to speak with the company regarding all of the above. The customer service was unprofessional, they were rude to my wife and when I called I was equally unsatisfied. I spoke with the Claims Department Manager Adam K., he said on the phone, something to the effect of: "Well, you should have noticed radiator coolant all over the driveway if you were paying attention." For the record, we are very observant and take excellent care of our vehicles, there was no point at which we observed any liquid or coolant underneath the vehicle. I was quite offended at his suggestion, and the fact that he thought this sufficed as evidence to deny a claim. I guess we will see if they attempt to rectify the situation, at the end of this aside from the inconvenience of the delay in having the third party inspect the vehicle, their refusal to cover towing, their confusing denial after third party inspection, I only wish there was an option to give a rating of 0/5 stars, because I feel that I've received zero assistance and Endurance has been of zero value to me and my family.