Name: Endurance
Rating: 4.2

star star star star star

Jerry Montgomery, IL

Spoke to Rodney today and he provided excellent customer service. Great guy. I spoke to other staff members today and they were also helpful today as well.

11 months ago

Reply from Endurance

We're happy to hear that our team provided you with excellent service, Jerry. We’ll make sure that they receive your feedback. We're sure it will make their day!

- The Endurance Team

Jan. 23rd, 2024

star star_border star_border star_border star_border

B G Porter Cincinnati, OH

Noah (?) gentleman answering transfer to 'renewal team' was EXTREMELY rude and refused to transfer to CS after 3 requests. Continued stating I DID NOT know what I was doing, even after telling him I requested the cancellation. The cancellation process, requiring Notary seal and my signature, was obliviously customer initiated and I highly resented his implication. Regrettably, ended the call by hanging up as there was no other option and I was not going to argue. This has left a terribly view of the company. Carmen in CS was very understanding and helpful. I would give her High marks in Customer satisfaction as I was very aggravated. This went a long way to restoring my faith in the company.

11 months ago

Reply from Endurance

B G, we're sorry to hear about your negative experience. We have very high expectations at Endurance and would love the opportunity to improve. Please get in touch with us at feedback@endurancedirect.com, and we will see what we can do to make this right.

Thank you,
The Endurance Team

Feb. 14th, 2024

star star star star star

Walt Dallas, TX

Overall my experience has been good with Endurance. The one thing that I could have used an extra hand with was on a bent rim. Other than that you guys have been good.

11 months ago

Reply from Endurance

Hi, Walt. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

- The Endurance Team

Apr. 1st, 2024

star star_border star_border star_border star_border

Leah Billingsley Winston-Salem, NC

We are very disappointed with the service received. I would better say the service NOT received as they denied our claim due to the many contract exclusions. There is a lot of "we repair this, IF this happens" type of scenarios. They gave the car repair company the complete run around. I was under the impression that I was receiving a particular package at sign up, only to find out we were signed up under the low-end package. I requested a copy of my contract on multiple occasions as they were to send immediately after signing up for their services. It took many calls and a few months later to receive. The car repair company even stated that they are more difficult to work with in comparison to other warranty companies. After they looked at the contract, they agreed that not much was being covered. This was a complete waste of money and time. Not to mention thousands of dollars for repairs that we must come out of pocket on.

11 months ago

star star star star star

Sad this didn’t work out

I’m am rating Ashley customer service separately from the company. Ashley is very helpful and getting answers for the customers. Up beat and friendly

11 months ago

star star star star star

Tony Bellenger

Shi'wone is the absolute best representative we've ever had the pleasure of dealing with at any company period. Kudos to Shi'wone and Endurance! Tony Bellenger 9/15/2023

11 months ago

star star_border star_border star_border star_border

Joanne Domonkos Cape Coral, FL

Don’t waste your money on this company. No one knows what they are doing, a rep says 1 thing and it never gets done. They lie. I’ve told them for 3 months to remove the “auto pay” and each following month they take more money out of my account automatically. I also faxed a “cancellation form” filled out & notarized as requested on 9-8-2023. I called today & spoke to a Nicole who was absolutely wonderful, she checked the fax machine and said they never got it. So she had me take a picture of the cancellation form filled out and email it to her. She received it and was going to expedite ASAP. I told her they owed me 3 mos. Of $188,75 also.

11 months ago

star star star star star

Johnny Ray Smith Ville Platte, LA

Ms Tiffany B was the rep she was professional. Honest explained many things not Previously explained. Great experience. The others need a little training from Ms Tiffany

11 months ago Edited October 2, 2023

star star star star star

Stormy C Mechanicsburg, PA

I spoke with Kim this afternoon and had a wonderful experience. She was very knowledgeable and answered all of my questions without any hesitation .

11 months ago

star star star star star

TZKings Kid

This has been an amazing value! Has saved me about $2,000 and given me a piece of mind about my care care needs. Every interaction I've had with Endurance has been super friendly and professional!

1 year ago

star star star_border star_border star_border

Nicole Smith Cleveland, OH

The representatives of this company lie and tell you that they cover vehicles with a salvage title, then when you go to utilize the warranty they say they can’t cover anything but an oil change because everything wrong was pre-existing on the used car that was bought, but they faithfully take their money every month and won’t let you cancel the warranty because they say you only have 30 days to do so!!! The representatives will tell you something is covered per the warranty but then find a way not to cover it, but once again they get their money every month!!! Be careful with this company because all of their representatives are not well- versed with how this company’s warranty works!!! Make sure that you get your car inspected before putting this warranty on your car to make sure it has no existing issues so that they won’t cover!!!

1 year ago

star star star star star

Dave Staley Spokane, WA

I called to get a copy of my policy. Paulina was very professional and had a copy in my inbox within two minutes. This is the only contact with them since I took the policy out so I can't rate the other areas.

1 year ago

star star star star star

Rick Victorville, CA

Answered all my assured me everything was gonna ok walk me through the process with out confusing me very nice humble over God bless this man Rodney thank you for you’re guys service 😊

1 year ago

star star star star star

Brandi Badeaux New Braunfels, TX

James goes above and beyond to help you! He seems real.... not just a salesman but realistic to how life really is! Thanks for making me stay! Excellent support! Love the extra time you give us.

1 year ago

star star star star star

steve turner Mobile, AL

Very kind natured people in that Endurance building! They make you feel plumb welcome and are very professional and articulate as well as friendly. I'm glad to be a part of the family...

1 year ago Edited August 17, 2023

star star star star star

Judy Boyles

Paulina told me everything I needed to know about my policy which is expiring in 2.5 years but my car continues to perform well. I didn't realize I would be able to renew when the policy expires. Lincoln MKC's rock!!

1 year ago

star star star star star

Vera Kasaev Charlotte, NC

We had some misunderstanding about claim and coverage, but endurance stuff did their best to solve it, and process our requests, and accommodate our needs. Definitely will recommend.

1 year ago

star star star star star

Savannah Blevins

Very understanding!!! Even when the dealership was giving me a hard time they ensured me that things will be taking care of correctly. Also I lot options when the dealership was not handling things properly.

1 year ago

Reply from Endurance

Hi, Savannah. We’re so happy to hear you had a great experience with our customer service team! If you have any questions regarding your claim, please don't hesitate to contact us.

- The Endurance Team

Jul. 18th, 2023

star star star_border star_border star_border

U Herod

A purchase the auto warranty plan. After discussing with my husband I call to cancel within 20min my call was handled by Jessie he stated he was a manager in all of my 60 years I have NEVER experienced such a rude person. After several times trying to request to Cancel he wasn’t listening he talked over me. My husband also ask to cancel rudely again he didn’t listen until my husband said he’ll contact our lawyer. That’s unacceptable that any customer should actually beg over 5 times to cancel. This Jessie person in the refund department/ cancellation isn’t management material . Just a horrible experience. I only gave an extra star because I have received my refund. But no one should have to stay on the phone for 20 minutes and ask over and over a total of over five times to have a service canceled.

1 year ago Edited July 10, 2023

Reply from Endurance

Hello U Herod, we’re sorry to hear about your less-than-satisfactory experience. Please accept our sincerest apologies. This is not in line with our standards, and we would like to make it right.

Please email us at feedback@endurancedirect.com with details about your experience and contact information, and we will be in touch.

Thank you,
- The Endurance Team

Jul. 18th, 2023

star star star star star

William Creery Denver, CO

Amazing!!! Communication is always professional and value their customers like promised!!. I want to say my thank you to the customer service team members for their support and extraordinary work!

1 year ago

Reply from Endurance

Hi, William.
Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.

- The Endurance Team

Jul. 18th, 2023

star star star star star

Donna Burns Saint Johns, FL

I research this Company and it is the highest rated I found at 9. I am a new customer, but I spoke to Mike today, who explained my policy in detail and I feel this is the best warranty out there. Try it!

1 year ago

Reply from Endurance

Thank you so much for your 5-star review, Mike! We will share this with our customer experience team to let them know to keep up the amazing work.

- The Endurance Team

Jul. 18th, 2023

star star star star star

tavaris turner Baltimore, MD

The customer service was great! The receptionist was very helpful and filled with a wealth of knowledge about the business and my account. All of my questions were answered promptly and with care. Thanks

1 year ago

Reply from Endurance

Hi, Tavaris. Thanks for taking the time to share your positive experience with our team. We truly appreciate it!

- The Endurance Team

Jul. 18th, 2023

star star star star star

Judith A Whitfield-Finley Buffalo, NY

Very professional and helpful. Interested in what my concerns are, and how they can assist. Provided information to keep me informed of what’s covered, and where to go get it serviced.

1 year ago

Reply from Endurance

We're happy to hear that our team provided you with excellent service, Judith. We’ll make sure that they receive your feedback. We're sure it will make their day!

- The Endurance Team

Jul. 18th, 2023

star star star star star

RER1947 Desert Hot Springs, CA

I called for help. Tracy knew exactly what to tell me. She went beyond my expectations. I’d like anyone looking at extended warranty companies to know about the service you offer. Thank you Endurance. Thank you Tracy

1 year ago

Reply from Endurance

Thank you so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations. We’ll make sure that they receive the recognition they deserve.

- The Endurance Team

Jul. 18th, 2023

star star star star star

Martin 57 FL

Wow, I just spoke to GG. She was stupendous. Great personality annunciation of the English language was perfect!! Within minutes, she had all my answers, and she thanked me also for being an endurance customer

1 year ago

Reply from Endurance

Martin, thank you so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations. We’ll make sure that they receive the recognition they deserve.

- The Endurance Team

Jul. 18th, 2023

star star star star star

Doreen Mcgregor Wallingford, PA

I love the customer service take the time to explain about my payment method, and the courtesy they show you thank Endurance I would recommend my family and a friends to this company.

1 year ago

Reply from Endurance

Hi, Doreen. Thank you for recommending us in your review! We’re glad we made your experience with us a great one.

- The Endurance Team

Jul. 18th, 2023

star star star star star

Tamara Lemire Palmyra, VA

Absolutely The Best company! I made claims before, always was getting excellent service! Thank you, Rodney, for your professional knowledge, patience, time! Your customer service is second to none!

1 year ago

Reply from Endurance

We're happy to hear that our team provided you with excellent service, Tamara. We’ll make sure that they receive your feedback.

- The Endurance Team

Jul. 18th, 2023

star star star star star

Frank Villano The Villages, FL

Endurance associates were a pleasure to work with, they provide detailed information about the warranty, we’re knowledgeable about all questions asked and we’re extremely professional and courteous. A true pleasure.

1 year ago

Reply from Endurance

Frank, thank you so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations. We’ll make sure that they receive the recognition they deserve.

- The Endurance Team

Jul. 18th, 2023

star star star star star

Tylene Guillory Las Vegas, NV

Great company I’ve had this warranty for almost two year, they have worked with me with billing and payment issues.. I haven’t used my warranty but it feels good I have coverage.

1 year ago

Reply from Endurance

Hi, Tylene We're so happy to hear that you love your coverage plan with Endurance! If you have any questions, don't hesitate to reach out to us. We're here to help!

- The Endurance Team

Jul. 18th, 2023

star star star star star

Jackie Ferrier Shreveport, LA

Gigi is amazing. She cares about her customers and takes the time to go over everything with you so you know what to expect… There definitely needs to be more Gigi’s in this world.

1 year ago

Reply from Endurance

Jackie, thank you so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations. We’ll make sure that they receive the recognition they deserve.

- The Endurance Team

Jul. 18th, 2023

star star star star star

Vincent Snider Cape Coral, FL

A supervisor resolved a very tricky problem extremely competently with an outstanding customer service.One of my most pleasant experiences with any company. She is an asset to your company .

1 year ago

Reply from Endurance

Vincent, we're happy to see that you had a 5-Star experience! We’re here for you anytime.

- The Endurance Team

Jul. 18th, 2023

star star star star star

luke mathes Denver, CO

Helpful and honest. The people at Endurance were helpful and friendly l. They were able to give me a product that fit my needs and budget. Very friendly service and understanding.

2 years ago Edited July 25, 2022

Reply from Endurance

Hi, Luke. We appreciate the kind words and are glad we could provide you with a positive experience!

- The Endurance Team

Aug. 15th, 2022

star star star star star

Sherry Actkinson Atlanta, GA

This was the nicest most courteous and friendly lady I have talked to. And I have talked to some jerks, believe me. She answered all my questions and was very knowledgeable. I think she needs a raise.

2 years ago

Reply from Endurance

Hi, Sherry. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.

- The Endurance Team

Aug. 15th, 2022

star star star star star

Jamarkus Mumphery Tyler, TX

Tonya S was absolutely great with helping me to resolve my concerns! I was about to take my business else where until she too time to explain and rectify the situation!!! Thank you Tonya! Endurance customer for life

2 years ago

Reply from Endurance

Thank you so much for your 5-star review, Jamarkus! We will share this with our customer experience team to let them know to keep up the amazing work.

- The Endurance Team

Aug. 15th, 2022

star star star star star

Ruth A Lavin Fredericksburg, VA

Great. They worked with me to get transfer done fast. Nina was so much help. My husband passed away and I sold his car. Nina did everything needed to take care of me. I’m very pleased with this Company

2 years ago Edited July 18, 2022

Reply from Endurance

Ruth, We're happy to hear that our team provided you with great customer service today! We pride ourselves on operating with integrity to deliver on our promise of providing peace of mind.

- The Endurance Team

Jul. 19th, 2022

star star star star star

Lisa Scroggins Minneapolis, MN

Marissa had excellent customer service this afternoon it was a pleasure talking with her she answered a lot of good questions and direct me in the right direction thank you again Marissa . Lisa Scroggins

2 years ago

Reply from Endurance

Hi, Lisa. Your feedback is highly appreciated. Thank you for the review!

- The Endurance Team

Jul. 19th, 2022

star star star star star

Victor Merrillville, IN

Very helpful , very patient and helped me get to the bottom of my policy . The only person I had a great experience with Over the phone . Highly recommend anyone to talk with her for help on their policy

2 years ago

Reply from Endurance

Hi, Victor. Thank you for recommending us in your review! We’re glad we made your experience with us a great one.

- The Endurance Team

Jul. 11th, 2022

star star star star star

Tonya B Barnes Peoria, AZ

Endurance was awesome. Everything explained in detail and very thorough….Tonya S was very detailed and explained everything step by step so she ensured everything was completed accurate.

2 years ago

Reply from Endurance

Tonya, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service and we are ecstatic that we met that mark!

- The Endurance Team

Jul. 11th, 2022

star star star star star

Dawn Dowdy Ardmore, TN

Tonya S is absolutely wonderful! She was so understanding with my situation and was so easy to talk too. Extremely personable. Endurance is very lucky to have someone like her!

2 years ago

Reply from Endurance

Thank you so much for your 5-star review, Dawn! We will share this with our customer experience team to let them know to keep up the amazing work.

- The Endurance Team

Jul. 11th, 2022

star star star star_border star_border

Pepper Hines Cary, NC

My experience with Endurance has been mixed. When I initially signed up, it was nice, but when I received my welcome package I was taken aback, because I could not use anything. And not getting a response from my emails I sent to the cancellation department and Dylan G was so unprofessional. But today after talking with Jhyaicia I’m renewed. She was extremely patient and kind and found the information I needed.

2 years ago

star star star_border star_border star_border

Tony Miller MN

My vehicle broke down and I called customer service. The lady was amazing and very helpful. She told me my warranty included roadside assistance and gave me the number. I contacted roadside service and it took over an hour to even get an operator. After that the operator didn’t even know what tow companies I could use to get a tow. I finally just told the operator I’ll take can of it myself. I contacted a tow company and was towed to the dealership in less then 20 minutes. The two stars are for the original Ladd I spoke to. I will give an update when I see how Endurance handles my repair and a loaner vehicle.

2 years ago

star star star star star

Anthony Cooper Brooklyn, NY

I’m so bad with names however the young lady who assisted me this morning did a great job. She was also able to bring some relief to me as far of my alternator was covered or not.

2 years ago

star star star star star

Gabriele Lappe Mahopac, NY

Chelsey was very nice to deal with and gave me detailed information. I wish I had signed up for the coverage earlier, since my previous coversge did not cover my last incident. Lesson learned.

2 years ago

star star star star star

Courtney Guy Halethorpe, MD

I spoke with Mr. Rodney who was able to assist me with a billing error on my account and he was so pleasant! I was on the phone for about 5 mins in total and he was able to take my payment and apply it!

2 years ago

star star star star star

Harold McDonald Lebanon, KY

Called to get a copy of my policy that i never received. Spoke to Tabitha G and she emailed me a copy and went over the coverage of my policy also. She was very polite and knowledgeable on my coverage.

2 years ago

star star star star star

Christopher Filion Lakeland, FL

Endurance has helped with all issues I’ve had with my vehicle. Customer service is outstanding. They are so willing to take the time to answer all questions. Very knowledgeable

2 years ago

star star star star star

Mark Kinney Graniteville, SC

Tonya helped use get things straight with our account after having a really bad experience. Tonya really impress us with her positive attitude. I hope to get her again should I have any problems.

2 years ago

star star star star star

William C Slyer Macon, GA

The call today was just to confirm that the payments were reaching endurance warranty company successfully. I spoke with Tabatha , and Tabatha was very helpful. Thank you Tabatha, and thank you Endurance. William C Slyer

2 years ago

star star star star star

Marc East China Township, MI

Nina was very professional, friendly, and helped resolve my billing situation: She also explained more about my coverage and made a couple of recommendations that were great ideas.. Thanks Nina!

2 years ago

star star star star star_border

Michael Bowser Clinton, MD

My very first experience was making a payment online, which was somewhat perfect the first time, the next time I wasn’t as lucky. The site didn’t recognize my information, so I called to pay my bill. That took awhile, I had to wait approximately 15min for an available representative, once contact was made the process went rather well.

2 years ago