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Endurance

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7.9

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CHARLES CURRY Houston, TX

MY EXPERIENCE SO FAR, WITH ENDURANCE HAS BEEN VERY PLEASURABLE SO FAR. ALL THE GUYS WHICH I TALKED TO, WERE VERY PROFESSIONAL, AND TOOK THEIR TIME WITH ME. I COULDN'T HAVE ASKED FOR ANYTHING MORE. I HOPE ALL MY DEALINGS WILL GO AS WELL. CHARLES CURRY

3 years ago

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Ron Camby, IN

The lady that handled our call, was very courteous and knowledgeable. She gave us a very thorough report of what the warranty covers and then transferred us to a manager to complete the transaction. Very nice lady. I am sorry I cannot remember her name. But she was very polite and left a very good impression with us. Thank you.

3 years ago

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Edna Gilchrist Clayton, NC

I have been with this company a little over two years, my first experience was my engine light came on and thought the issue would be resolve when the dealership called to pay for the diagnostic test that was done. Needless to say I was not happy to find out it was not covered. I have to say I was ready to cancelled this policy until I spoke to the Acct Manager (Amy) who rectified the situation. So for now I am still a customer.

3 years ago

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Reply from Endurance

Hello Edna,
We are happy to hear that you were able to get a better experience from our company after speaking to one of our representatives. I will pass the message along and we are greatly appreciative for the review.

May. 5th, 2020

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Peter Caesar Charlotte, NC

I had to use my warranty insurance and it was a very easy process except for maintenance receipt history. I had a thermostat changed and couldn't immediately get a hold of the receipt. They would not proceed with the repairs without my receipt until I was able to track it down in another state. very inconvenient.

3 years ago

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Reply from Endurance

Hello Peter, We are glad you were able to complete the claims process. We also want to welcome you to the Endurance family and look forward to working with you for the remainder of your policy.

May. 1st, 2020

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Betty Stockdale Carrollton, GA

Tabatha is excellent at representing your company. She is so good that I even remembered her from when she was new and I spoke to her. She is efficient and explains all of the features and benefits of endurance. She reminded me of parts of the warranty that I had forgotten about.

3 years ago

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Reply from Endurance

Thank you for leaving a review for Tabitha! I will pass down the information!

Apr. 13th, 2020

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Dawn Pedersen Reno, NV

The product appears to be a good one. For me, it was desirable, but costly for my fixed income. I had signed up, but after doing the math and my budget had to cancel the next working day. Before Along a commitment, the customer should be able to review the contract . with full disclosure. Brittany cancelled my account and she was wonderful. I appreciated her professionalism and understanding. Thank you.

3 years ago

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Reply from Endurance

Hello Dawn,
We are happy that you are having such a great experience with Endurance!
Thank you for your review.
Customer Experience Department

Apr. 6th, 2020

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Carmen J. Quintiliani Waltham, MA

I HAD A GREAT EXPERIENCE WITH ENDURANCE VIA TELEPHONE - COULD HAVE ASKED FOR NONE BETTER; I AM SO GRATEFUL TO BOTH CRYSTAL AND KETRELL FOR THEIR KINDNESS, PROFESSIONALISM, AND KNOWLEDGE IN HELPING ME WITH MY EXTENDED WARRANTY FOR MY HONDA CIVIC. I AM VERY APPRECIATIVE OF ALL THEIR ASSISTANCE. SINCERELY, CARMEN J. QUINTILIANI

3 years ago

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Reply from Endurance

Hello Carmen,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Thanks,
Customer Experience Department

Apr. 2nd, 2020

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Dave Dean Saint Augustine, FL

I had a bad experience in the past when I needed to get my car repaired. Because of this I wasn't expecting much when I called for some help today. I was pleasantly surprised with great customer service. She helped me move my payment and was very pleasant and helpful.

3 years ago

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Reply from Endurance

Hello Dave,
Thanks for sharing your rating with us and the community.
Thanks,
Customer Experience Department

Apr. 1st, 2020

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Michael de Leon Spring Branch, TX

Michaela help me terrifically she knows all about how to handle the situation she knew who I was immediately and perform professionally I feel confident talking to her that I was giving all the right information pertaining to my account thank you very much for imploring no 4 hiring such great help thank you

3 years ago

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Reply from Endurance

Hello Michael,
We are happy that you are having such a great experience with Endurance!
Thank you for your review.
Customer Experience Department

Apr. 1st, 2020

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Dianna Lindquist Las Vegas, NV

I misplaced my paper Warranty and called the company to ask for one to be emailed. I spoke with Kelsey. She was able to find the warranty quickly and email me the copy while we were still on the phone together. It took less than five minutes! Excellent customer service! Thank you so much.

3 years ago

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Reply from Endurance

Hello Dianna,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Thanks, Customer Experience Department

Apr. 1st, 2020

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Darcie Bilyeu Independence, MO

I really appreciate the understanding & help I received from customer service because of the hour we are in. Things are difficult & other companies ate trying to get me to cancel to go with them & I'm not going to because younhave a get customer care & a good policy!!! Thank you!!!

4 years ago

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Reply from Endurance

Hello Darcie,
First and foremost we want to say welcome to the Endurance family.
Your review was short, sweet, and to the point.
Thank you again for your feedback and look forward to working with you.
-Customer Experience Department

Mar. 30th, 2020

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David

Scott went above and beyond when answering my questions and made sure that I wasn't on hold while finding an answer that he wasn't sure about. He didn't transfer me to other departments or make me go through another process and was very thorough. Very happy with his interaction and positive demeanor.

7 years ago

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D. R. James

Kevin D assisted me in cancelling my service. He explained all of the +/- of the plan. After discussion, he cancelled the contract with refunds which he assures me will be forthcoming in up to 5 business days. He was extremely professional and I just wanted you to know. Thank you.

7 years ago

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David Scott Charlotte, NC

The wording of the Plan Details troubled me. There are so many bad apples I your industry that I was not confident in the Endurance brand. The professionalism of Joe gave me 2nd thoughts about the integrity of the company. If Joe represents the company accurately, then I commend Endurance for their service to the merican public. Thank you, Joe.

7 years ago

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Clifford Davis Jesup, GA

Customer service rep Kevin D was very professional and very helpful in helping me resolve an issue I was having with mepco concerning my warranty. Without Kevin's courteous and efficient service I would have cancelled my coverage.

7 years ago

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Maria R. Northbrook, IL

I ended up selling the vehicle that had the Endurance policy on it, did not get a new car because I didn't need one so I called in to cancel my coverage and customer service was very helpful in getting this done for me. I received the prorated refund that they promised in the mail yesterday. Very fast and very friendly service!

7 years ago

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Bonnie Green Valley, AZ

Had warranty with another company and several claims - was not impressed with the coverage provided. Still had to pay a significant amount out of pocket for the repairs. Hoping for a better experience with Endurance. Service agents over the phone were very helpful and did well to help me choose the best option for my situation without feeling like a high pressure sales pitch - thank you Mike!!

1 year ago

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Reply from Endurance

Hi, Bonnie. We'd like to say welcome to the Endurance Family!
Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come.

- The Endurance Team

Jul. 11th, 2022

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Ricky Crisp Asheville, NC

Eudurance staff were very friendly and knowledgeable, and willing to help at moments notice. Thank you

5 months ago

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Reply from Endurance

Hi,Ricky. We're happy to hear that our team provided you with great customer service! We pride ourselves on operating with integrity to deliver our promise of peace of mind.

- The Endurance Team

Jan. 23rd, 2024

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Kel L. Riverview, FL

Have not had to use the insurance so far, but their customer service is great. Fair price for a ton of coverage.

5 months ago

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Reply from Endurance

Hi, Kel. Thank you so much for taking the time to leave us a rating - it's much appreciated!

- The Endurance Team

Jan. 23rd, 2024

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NJPUNISHER10

IF I GIVE ZERO STARS I WOULD. When I bought my warranty I gave them my car’s mileage. No issue until I filed a claim and they said there’s a mileage issue after paying over a year and a half. They made a mistake on their end. STAY AWAY FROM ENDURANCE!!!!!

5 months ago

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Reply from Endurance

At Endurance, we value your feedback. Please contact us at [email protected] so we can better understand the events that took place and see what we can do to make things right.

Thank you,
The Endurance Team

Jan. 23rd, 2024

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Roberta Kortsep Waterbury, CT

Agent gave me more help then I asked for. Tabitha G knew what I needed and made sure I had all the information .

5 months ago

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Reply from Endurance

Hi, Roberta. Thank you so much for taking the time to share your experience with Endurance! We take pride in knowing our customers are happy!

- The Endurance Team

Jan. 23rd, 2024

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Tl Kelly Aurora, CO

Not Happy , Trying to get help for a tow was so difficult, just to be told to I'd have to call back the following day and repeat the process at an earlier time . Also I printed off the Contract and I cannot find a Shop within 100 miles of me willing to accept this warranty or deal with Endurance at all . This was a complete waste of money for the last 6months . I'll be canceling my contract and requesting a full refund.

5 months ago

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Reply from Endurance

Hi, TI. At Endurance, we value your feedback. Please contact us at [email protected] so we can better understand the events that took place and see what we can do to make things right.

Thank you,
The Endurance Team

Jan. 23rd, 2024

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Debbie Milo Huntsville, TX

The representative was very kind and helpful very polite and if I had to refer her to another customer, I would thank you.

6 months ago

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Reply from Endurance

Hi Debbie, Thank you very much for voicing your positive experience with the company. We look forward to having you as a customer for many years to come.

- The Endurance Team

Jan. 23rd, 2024

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Caleb BArnes Kyle, TX

Don’t use this company. It’s a waste your time I gave an accurate mileage account because somebody at Walmart put the wrong mileage down. They’re not giving me a claim and refuses to give me my money back. I’m gonna get a lawyer To do with these people because they refuses do it right. I’m tired of this, don’t go with this Company They only protect their bottom. And it won’t be you . You’d waste your time.

6 months ago

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Reply from Endurance

Caleb, we’re sorry to hear about your experience. We take your concerns seriously, and we’d like to look into the matter. Please send us an email at [email protected] with your policy information so we can assist you further.

Sincerely,
The Endurance Team

Jan. 23rd, 2024

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Lawrence Roberts Port Wentworth, GA

I had a quick and effecient experience with Endurance. It was handled throught my Car Dealership and I was very pleased with the results.

6 months ago

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Reply from Endurance

Hi, Lawrence. We appreciate the rating and are glad we could provide you with a positive experience!

- The Endurance Team

Feb. 14th, 2024

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Barbara Surento Tampa, FL

I couldn't have picked a better company. Your company is extremely helpful. Everyone should have you taking care of them.

6 months ago

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Reply from Endurance

Hi, Barbara. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!

- The Endurance Team

Feb. 14th, 2024

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D&G Altman Murphy, NC

They try and make things right. Customer Service Manager was great and saved they relationship. She was very understanding and concerned

6 months ago Edited September 21, 2023

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RICHARD MC

I signed up for an Endurance Warranty on 6/23/2023, then canceled on 6/26/2023, taking advantage of their 30 day refund guarantee. Well, it’s September 19, 2023 and still have not got my refund of $154.31. I’ve called every few weeks and they kept telling me my refund is in process. I would recommend anyone considering purchasing an Endurance Warranty to check the reviews and complaints on bbb.org before you pay them any money! Ignore the reviews that praise the ease of signing up; they are great salespeople but maybe not so good at paying to fix cars.

6 months ago Edited September 22, 2023

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Wayne Covington

Very professional knowledgeable, extremely courteous. The representative did inform me and answer all my questions in a timely manner.

6 months ago

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Wayman Wiggins Columbus, GA

Terrible services! I had to wait for a fuel pump that would sent from endurance to my city. The facility in my City has a fuel pump but endurance obviously didn’t want to pay their price. I have been out a car for weeks and endurance only covers five days of rental services just terrible!

6 months ago

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Romarise Williams Baltimore, MD

I should have known. Insurance companies will find every possible way not to cover your claim although your warranty advises that it is covered. Do not purchase! Save yourself thousands and the headaches. Literally had in my contract that upper and lower control arm was covered yet they found a way not to cover the work that needed to be fix. Complete rip off.

6 months ago Edited September 19, 2023

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Shannon Burley

Whenever I have had to call, they are very friendly, professional, and they take care of whatever the issue is quickly and efficiently.

6 months ago

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Kandra Gunter Miami, FL

Tabitha G. was absolutely amazing and extremely helpful with my issue this morning. Thank you so much for all you do for your customers!

6 months ago

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Alex Philadelphia, PA

Several repairs I needed were not covered by what I thought was your "Best Plan"? I was kinda disappointed but I will research other extended warranty companies in the future.

6 months ago

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Martha Zamora

They sweet talk you into signing up for supposedly the best coverage to meet your vehicles need, however due to the policy being deceitfully written when claims are filed they are denied! The claims dept (Scott) has denied every single one. Everything is pre-existing or not covered under the plan!! After paying out of pocket thousands of dollars later I ask myself why I bought into the scam???

6 months ago

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Joyce Munson Bainbridge Island, WA

I had a rough month but Endurance has worked with me. Rodney was very great to work with and made the experience a very positive one.

6 months ago

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Armond Wells Sewell, NJ

endurance is not a good or trustworthy company my transfer assembly case was denied and it's costing me 3000 dollars out of pocket. the inspector refused to send another one out for a second opinion. even after the supervisor said to have another one come out. so it's now costing me 3000 out of pocket i'm very upset and i'm thinking about getting a lawyer involved.

7 months ago

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Bill Hamilton

Endurance is a rip-off company, WE have a policy and they refused to ix our truck, said the oil changes were mot in my name, however, the invoices listed the truck and the vin number of the truck. It should not make a difference if my son took the truck in for maintenance or if I did it. The insurance was on the truck and not me personally. Just a way to not pay for the service. Also, they did not want to pay for the engine they wanted us to use used parts instead of genuine parts. Totally different than what is advertised on television.

7 months ago

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Adrey Chicago, IL

They are one of the best warranty companies out there. Everything has gone smoothly when it came to filing a claim. A must have warranty

7 months ago

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Jeff H

Very horrible warranty company, blamed a caty sensor for a combustion senor. Needed my turbo fixed. They sell you hopes and dreams just to get your money. They are not legit at all. Just like the government they lie. Wouldn't accept my claim due to tires I just put on my car. Absolutely bs. A lawsuit is brewing, I will file against them very soon. See you in court d--face

7 months ago

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Ross Bendewald

Terrible. I waited on hold for over an hour just to be told they wouldn’t cover my repairs strictly upon a technicality. Can’t get anyone to call me back, Was told it would be DAYS before a manager could even speak with me, they lied about the benifits offered for signing up with them. Will be canceling soon

3 years ago

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Mr. Robison Arlington, TX

ambiguous information at registration. $250 to spend with selected merchants is not a gift card. It is a voucher for $250 in discounts. (10%) off purchase is not "$250 to spend with merchants"

3 years ago

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Reply from Endurance

Hello Mr. Robinson,
we are very sorry that you are having a negative experience with our company.
We will have someone reach out to you to try and see how to make it a better one.

May. 5th, 2020

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Mindy Clarke Tacoma, WA

I only rated 1 star so this would get posted. This is the worst company ever for extended warranty. We need our 2017 truck repaired and it was $10,000.00 because it had carbon build up in the engine. Now, we were told by Endurance that they would not pay anything on our claim as carbon build up is our problem and not overed under the warranty. I asked why is it not covered and they stated that we need to do carbon maintenance each year. I have never heard of that. I have heard of oil changes, tunes ups, coolant maintenance, replacing breaks, replacing tires, and all the basic maintenance but never had I heard of carbon maintenance. I felt that is something they should have addressed when we signed up for the extended warranty warranty. Needless to say we wasted money for a few years and ended up dropping them as we were being ripped off. I suggest never going with them!!!

9 months ago

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Reply from Endurance

Hi, Mindy. We’re sorry to see that you had a less-than-satisfactory experience.
We pride ourselves on our customer service and the high-quality standards we maintain. We would like to make things right as soon as possible.

When time allows, please send us an email at [email protected].

Thank you,
The Endurance Team

Jul. 18th, 2023

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Andy S Milwaukee, WI

Been paying for their extended warranty for 2 years and as soon as I needed a real major repair on my SUV and my dealer called for authorization , first the dealer was hung up on, then when I called to ask what was wrong, they wouldn't tell me how much $$ would be reimbursed saying they could only tell a repair shop, then they created all kinds of hoops for the dealer to jump through asking for photos as proof and then denied a $1100.00 repair job anyway because the shop didn't get prior authorization. The CSR said "well your repair shop should have kept calling us back even if they got hung up on". Said they would tell me the same thing if I submitted the bill after, I wouldn't get reimbursed a penny because I didn't get it authorized (even though my dealer and I called 2 days in a row trying to get authorization). All extended warranty companies are sleazy, I read so many bad reviews on other companies I thought this company would be different, they're not. Their business model is just like any other "insurance" company: take in as much money as they can and then deny as many claims as they can for whatever reason. Thats how they make money and stay in business. This one's method is apparently to keep repair shops on hold for long periods of time or hang up on them or disconnect them so they can't get a claim authorized in the first place. A VERY unhappy paying customer

9 months ago

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Reply from Endurance

‍Hello Andy, we would like to apologize for your recent experience.

We pride ourselves on our customer experience and the high-quality standards we maintain and would like to make things right. Please send an email to [email protected] with details about your experience and policy information, and we will be in touch.

Thank you,
- The Endurance Team

Jul. 18th, 2023

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Jennifer Pi Tampa, FL

Candice was so pleasant very helpful in my experience overall with endurance has been amazing in my short time of being with you guys I recommend you all to everyone I know

10 months ago

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Reply from Endurance

Hi, Jennifer. Thank you for recommending us in your review! We’re glad we made your experience with us a great one.

- The Endurance Team

Jul. 18th, 2023

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Ashley Elliott Ocean Springs, MS

Sarvesh P was simply amazing. The situation got resolved. He treated me with respect. He was calm, cool and collective. I will definitely continue with Endurance Warranty.

10 months ago

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Reply from Endurance

Wow, we are blown away by your positive words, Ashley. We're happy to hear that our team provided you with great customer service! We pride ourselves on operating with integrity to deliver our promise of peace of mind.

- The Endurance Team

Jul. 18th, 2023

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Jarrett Jackson Houston, TX

Ms tabatha was very excellent in explaining all my concerns about my policy she was very helpful n I happy she took the time to help me understand thank you so much

11 months ago

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Reply from Endurance

Hello Jarrett! We’re so grateful you took the time to share your feedback. It’s our pleasure to serve customers like you. Have a wonderful day!

- The Endurance Team

Jul. 18th, 2023

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Susan Johnston Phoenix, AZ

Just give Everybody great 👍🌸🌹recognition who I talk to I think I’ve already said everybody I could think of up to March 30, 2023 Thursday afternoon/ 130 pm / Susan Johnston/ customer w/endurance ppl 🌸

11 months ago

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Reply from Endurance

Thank you for leaving us a rating, Susan.
If there's anything that we can do to improve your experience, please feel free to send us an email at [email protected]. We would love to hear how we could earn 5 stars from you.

Thank you,
- The Endurance Team

Jul. 18th, 2023

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Vincent Snider Cape Coral, FL

A supervisor resolved a very tricky problem extremely competently with an outstanding customer service.One of my most pleasant experiences with any company. She is an asset to your company .

11 months ago

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Reply from Endurance

Vincent, we're happy to see that you had a 5-Star experience! We’re here for you anytime.

- The Endurance Team

Jul. 18th, 2023

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luke mathes Denver, CO

Helpful and honest. The people at Endurance were helpful and friendly l. They were able to give me a product that fit my needs and budget. Very friendly service and understanding.

1 year ago Edited July 25, 2022

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Reply from Endurance

Hi, Luke. We appreciate the kind words and are glad we could provide you with a positive experience!

- The Endurance Team

Aug. 15th, 2022