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Endurance

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373 User Reviews

8.2

Overall Score

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star star star star star

homer s

nicole was very helpfu lshe answered all my questions and even helped me skip my payment this month thanks nicole for your help

4 years ago

star star star star star

b Augusta, ME

Excellent customer service! Had a question about coverage of a new policy and was given an answer completely and clearly.

4 years ago

star star star star star

Hillary Alva Oden III

Ran into financial hardship called to cancel, and manager eddie P took care of the month of January for me. He is a frigging saint

4 years ago

star star star star star

Mike Smalls Queens, NY

Extremely professional and informative, thank You.

4 months ago

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star star star star star

Jim Daugherty

Good fast service and reliable information

1 year ago

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Reply from Endurance

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. Thanks, Customer Experience Department

Sep. 24th, 2020

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star star star star star

Elayna

I've been with the company many years foe both my cars.

1 year ago

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Reply from Endurance

Welcome to the Endurance Family! Thank you for the review.

Sep. 24th, 2020

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star star star star star

Matthew Hayes

Very friendly, courteous, knowledgeable about the company.

1 year ago

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Reply from Endurance

Thank you so much for taking the time to leave us a rating. Customer Experience Department

Sep. 24th, 2020

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Sherman Gillespie

Because when a covered breakdown happen they take forever to approve claim and make you go through a lot to approve the claim

1 year ago

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Reply from Endurance

Thank you so much for taking the time to leave us a rating. Please reach out to us so we can try to make your experience a better one. [email protected] Customer Experience Department

Sep. 18th, 2020

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star star star star star

stephen atkinson

easy to talk to, listens to questions that i might have

1 year ago

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Reply from Endurance

Thank you for taking the time to leave us a review

Sep. 18th, 2020

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star star star star star

Walter Bryan

Haven't had to use them yet. Good customer service.

1 year ago

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Reply from Endurance

We are happy that you are having such a great experience with Endurance! Thank you for your review. Customer Experience Department

Sep. 18th, 2020

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joan reuter

i have yet to recieve a copy of my contract or a card with info in case i need it

1 year ago

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Reply from Endurance

Hello Joan, I am going to expedite a copy of your coverage to you. We apologize for any inconvenience this may have caused. If you have further questions please email [email protected] When you receive the copy of your contract please do feel free to change your review. -Customer Experience Department

Sep. 18th, 2020

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Mel

I haven't had to use the service but some things I was promised I haven't received yet

1 year ago

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star star star star star

PETER Rayon El Paso, TX

GREAT POLICIES, GOOD REASONABLE PRICE, VERY RELIABLE.

1 year ago

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Reply from Endurance

Thank you for leaving a review!

Sep. 3rd, 2020

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Robert Bartel Middletown, RI

Easy to enroll. I have two vehicles enrolled. I haven't used the service as yet.

1 year ago

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Reply from Endurance

Thank you for taking the time to leave a review

Sep. 3rd, 2020

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Jenine Fields

Complete waste of my time and money. Covers nothin that I need done.So this company has my money and can't do a thing for me. Waste of money

1 year ago

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star star star star star

Cisneros

Seamless and professional and knowledgeable staff

1 year ago

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Jeff Burns Grand Saline, TX

I haven't got a good review for them. Because I bought the best warranty for my vehicle and they magically don't cover what the warranty paper says.

1 year ago

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Reply from Endurance

Hello Jeff, We do apologize for you not receiving the best experience with our company. I want to thank you in advance for addressing your concern with us. We would like to have a conversation with you. Please call in at 833-760-0386 or email us at [email protected] so we can set up a time to talk to you. We are having a difficult time locating your file. We want to be able to see how we can make your experience with us a better one. Thank You, Customer Experience Department

Jul. 1st, 2020

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star star star star_border star_border

Bruce Bergen Minneapolis, MN

Too Expensive and too difficult to understand. Is it just the drive train the is covered?

1 year ago

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star star star star star

Luis F. Velazquez Miami Beach, FL

Easy and productive, very professional. Is a good warranty

1 year ago

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Reply from Endurance

Thank you very much for the review. we greatly appreciate it.

Apr. 17th, 2020

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star star star star star

Tom Lacertosa

They are responsive to any questions I have

1 year ago

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Reply from Endurance

Thank you Tom for your 5 star review! Greatly appreciated

Apr. 6th, 2020

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Willie Morris jr Chicago, IL

Best prices so far I'm getting everything I could ask for

2 years ago

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star star star star star_border

William D McElveen Florence, SC

Great overall customer service and seems to be a great aftermarket warranty.

2 years ago

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star star star star star

Michael Cardona Chicago, IL

Excellent, friendly customer service with affordable price.

2 years ago

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star star star star star

Mario A Dobles

Endurance i s very company and his people are very helpful

2 years ago

star star star star star

Herman Narcisse Chicago, IL

Very professional presentation and knowledgeable about the products their selling. Very pleased

9 months ago

star star star star star

Evelyn Durham, NC

Agent was polite and patient. He answered all my questions and explained every detail.

9 months ago

star star star star star

Lawrence Maak Baraboo, WI

The gentleman I talked with treated me with respect and answered all my question, I was pleased.

10 months ago

star star star star star

Claire A Valin Denver, CO

Had difficulties with payments - corrected! Needed copy of policy and was sent promptly!

10 months ago

star star star star star

Constance Franklin Bay City, TX

My experience with customer service was excellent. Mack and Mallory were terrific.

10 months ago

star star star star star

Rallis Pappas Atlantic Beach, FL

Answered all of my questions and appear to provide good coverage with flexibility

10 months ago

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Amy McCarlie Orem, UT

We sell this warranty at our dealership. We have a warranty company that provides better customer service.

8 months ago

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Lawrence Williams Chesapeake, VA

If i can give Endurance no stars I will!!!! this was a nightmare dealing with these crooks. I paid them over 3000 dollars for that warranty,and everytime my car went in the shop they denied me and said they can't fix it due to normal wear and tear. God is my witness, I never dealt with a warranty this bad!!!!!

1 year ago

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Reply from Endurance

Hello lawrence, We do apologize for you not receiving the best experience with our company. We are unable to locate you in the system without further identifying information. We would urge you to please reach out to us so we can try to address your concerns and provide further assistance. Please call in at 833-760-0386 or email us at [email protected] We want to be able to see how we can make your experience with us a better one. Thank You, Customer Experience Department

Jul. 31st, 2020

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Michael L Breaux Oak Harbor, WA

All three of the individuals I talked to were very helpful and polite and I got a fair deal Thank you

1 year ago

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Reply from Endurance

Hello Michael, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Thanks, Customer Experience Department

Jul. 14th, 2020

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JOLANTA PERKINS

Good but I would like if I can reach them at a better number as well the rep can ask me about wanting to pay difference for Mercedes Benz parts instead of choosing for me.

1 year ago

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Valerie Davis Stockbridge, GA

The agent that I spoke to was very courteous and very quickly assisted me with the information that I was seeking.

1 year ago

star star star star star

Simon Bailor Elmira, NY

First time user. I was impressed with the customer service and the ease of using your service. Thank you

1 year ago

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Reply from Endurance

Hello Simon, We are happy that you are having such a great experience with Endurance! Thank you for your review. Customer Experience Department

May. 14th, 2020

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Deborah Muhammad Arlington, TX

I was getting the run around and hung on but I called back got Brittany and she handle my problem I hope my future with Endurance will be the best ever!

1 year ago

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Reply from Endurance

Thank you very much for taking the time to leave a review!

Apr. 28th, 2020

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Benjamin Hamilton Savannah, GA

I were told that I would receive my policy, card, and $250.00 shopping package. But as of this day l hav'nt received nothing.

1 year ago

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Reply from Endurance

Hello Benjamin, Thank you so much for taking the time to leave us a rating. Customer Experience Department

Apr. 24th, 2020

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Johanna Perez ,

I'm very upset! I pay my monthly payment yet my car breaks down, I look at my contract it states the part is covered under my policy, and I get a call from the mechanic that they reach endurance and they denied the claim. Not a honest company

1 year ago

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Reply from Endurance

Hello Johanna, We do apologize for you not receiving the best experience with our company. I want to thank you in advance for addressing your concern with us and if you need further assistance feel free to call in at 833-760-0386. We want to be able to see how we can make your experience with us a better one. Thank You, Customer Experience Department

Apr. 13th, 2020

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Greg Fountain Sr. Jacksonville, FL

Kim was very helpful in assisting me with my issue, appreciate you guys working with me at this time. Thanks again Greg Fountain

1 year ago

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Reply from Endurance

I will pass down the information to Kim. Thank you again for being a great customer!

Apr. 13th, 2020

star star star star star

Johnel Varnum Asheville, NC

Jeff is wonderful. He's patience and understanding and he work with you. That makes me feel very comfortable.

1 year ago

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Reply from Endurance

Hello Johnel, Thank you for the 5 star rating! It is much appreciated! Thanks, Customer Experience Department

Mar. 30th, 2020

star star star star star

Patricia Stewart Chesterfield, MO

I haven’t had to use the warranty but times I’ve had to change information people have been very nice and informed.

1 year ago

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Reply from Endurance

Hello Patricia, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Thanks, Customer Experience Department

Mar. 30th, 2020

star star star star star

Stephen fazio Floral Park, NY

They did the write thing By me. I was going to cancel but do to the friendly customer service I kept the policy.

1 year ago

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Reply from Endurance

Hello Stephen, Thanks for sharing your rating with us and the community. Thanks, Customer Experience Department

Mar. 30th, 2020

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Werd15 Dallas, TX

They sell you a service but no service is rendered! They sent out a inspector, that could not find the dipstick, looked at the oil and told me I drove the car too hard. They denied the claim, no questions asked....... hung up on me after they told me they were on my side.?????? DO NOT SPEND YOUR HARD EARNED MONEY!!!!!!

1 year ago

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Reply from Endurance

Hello, We do apologize for you not receiving the best experience with our company. I want to thank you in advance for addressing your concern with us. In order for us to be able to assist you in this matter we will need further information to locate you in the system. Please call us at 866-432-4443 and ask for the Customer Experience Department. We do not want you to put your personal information up online so it would be best to call in. We want to be able to see how we can make your experience with us a better one. Thank You, Customer Experience Department

Mar. 23rd, 2020

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Ardian 'Ewa Beach, HI

I submitted my info for a quote on their website for my new vehicle requesting them to email. They didn't, i got a call instead and was put through high pressure salesperson (may as well be robots)and manager after manager. I could say they try to bully and guilt you into signing up. Due to that i didn't buy their warranty.

1 year ago

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P. Kennedy Valdosta, GA

Watch your money. When they actually have to pay out they are slow to pay out and drag their feet. Multiple national dealers agree on what needs to be done and they refuse to fix it. It is covered under the warranty and still fighting it.

1 year ago

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Frances Saykaly

I've received several notices from Endurance regarding their price increases, including a Customer Code number. They state their service contract designed "specifically for my vehicle". The trouble is: I don't even own a vehicle. Can you say "SCAM"!!

1 year ago

star star star star star

Gregory P. Crnkovic Joliet, IL

Customer service agent was a lovely girl who immigrated from Bosni. A delightful girl, very knowledgable.

3 years ago

star star star star star

george

I have had Endurance for a month now and I am extremely satisfied with their customer service, especially with Martin.

4 years ago

star star star star star

Luana Pace Jersey City, NJ

Was a great. Help.. Helped me w all my ? .. Was very greatfull i will definitely. Recomend my friendz

4 years ago

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