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Endurance

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357 User Reviews

8.1

Overall Score

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George Imhof Pasadena, MD

Megan was extremely helpful and friendly. It was a pleasure talking with her. She fixed a problem that has gone on for 3 months.

1 year ago

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Reply from Endurance

Thank you very much for taking the time to leave a review for our company!

May. 5th, 2020

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Truth Columbus, OH

Rude customer service and they absolutely refused to cancel my policy. I should not have to explain other than “I no longer need the service.” Had a representative hang up on me, called back got someone else named renetta and she also refused to cancel policy and preceded to yell on the phone! I was never rude to either of these representatives even after they continued to get rude with not only me, but my mother as well! This company is a scam. Horrible experience, wasted money! They still have not canceled my policy!

1 year ago

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Reply from Endurance

Hello, We do apologize for you not receiving the best experience with our company. We are unable to locate you in the system without further identifying information. We would urge you to please reach out to us so we can try to address your concerns and provide further assistance. Please call in at 833-760-0386. We want to be able to see how we can make your experience with us a better one. Thank You, Customer Experience Department

Apr. 20th, 2020

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George S Weichelt North Fort Myers, FL

Endurance is the worst warranty company in the business. They will go out of their way, with a lot of jibberish just to keep from paying legitimately covered items. Do not waste your money with this deceiving, dishonest company. They do not honor their warranty when it plainly says right in your paperwork that an item covered will not be paid for and they refuse to honor their commitment to arbitration.

1 year ago

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Reply from Endurance

George, We appreciate you working with our Customer Service Manager to find a resolution. We appreciate your patience and we're glad to have you as a customer! Thank you, Customer Experience Department

Apr. 15th, 2020

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Cecile joseph Mableton, GA

Best experience yet Verneta was Very understanding, and Was all ears, tried her best to help me with my situation. #GiveHerpromotion

1 year ago

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Reply from Endurance

Hello Cecile, Thanks for sharing your rating with us and the community. Customer Experience Department

Apr. 9th, 2020

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GREGORY DAY Chicago, IL

🤓To whom it may concern, ....Endurance Associates are Very polite and helpful. I would refer Endurance to family members and friends. God bless.

1 year ago

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Reply from Endurance

Hello Gregory, Thank you so much for taking the time to leave us a rating. Customer Experience Department

Apr. 7th, 2020

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Theron Greaves Loganville, GA

Tabitha was very helpful in taking care of the changes to my account billing information. She promptly forwarded the necessary emails. Thank you.

1 year ago

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Reply from Endurance

Hello Theron, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Thanks, Customer Experience Department

Apr. 1st, 2020

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John Oros Port Charlotte, FL

Tabitha could NOT have done a better job!!! I wish ALL phone service people were 1/2 as good at helping the customer as she is!!!

1 year ago

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Reply from Endurance

Hello John, Thank you for the 5 star rating! It is much appreciated! Thanks, Customer Experience Department

Apr. 1st, 2020

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Victoria Wichita, KS

Tabitha was awesome very nice and pleasant on the phone and helped resolve my issue and helped me with info I didn't know about.

1 year ago

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Reply from Endurance

Hello Victoria, We want to say welcome to the Endurance Family. Thank you very much for voicing your positive experience with the company. Looking forward to having you as a client for many years to come. Thanks, Customer Experience Department

Mar. 30th, 2020

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John Clark Chicago, IL

They are very outstanding company. With all this world crisis on our hands they let my payment go to the back of my policy I thank you all very much

1 year ago

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Reply from Endurance

Hello John, Thanks for sharing your rating with us and the community. Thanks, Customer Experience Department

Mar. 27th, 2020

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Monet Tatianna Dallas, TX

Endurance understands the current situation and they are helping all of us who are currently struggling. Unity always wins! Thanks, Endurance.

1 year ago

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Reply from Endurance

Hello Monet, We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. Thanks, Customer Experience Department

Mar. 26th, 2020

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George S Weichelt Cape Coral, FL

One star is still one too many for this rip-off company. They will automatically reject any warranty service on the first try. They will screw you at every chance they have. They have refused warranty service because they said the part wore out! Why and the hell would anyone buy a warranty from this company when they cheat at every chance they get. Even if it says your part is covered in writing they will deny any warranty work. Save your money or find someone else, anyone else because Educance sucks!

1 year ago

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Reply from Endurance

George, We appreciate you working with our Customer Service Manager to find a resolution. We appreciate your patience and we're glad to have you as a customer! Thank you, Customer Experience Department

Apr. 15th, 2020

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Deak Allison Portland, OR

Would anyone be interested in joining a class action lawsuit against Endurance? They recently decided to deny my claim stating that I made modifications to my vehicle. They did say they could take more money and still not guarantee coverage. I feel that they use this shady business practice of taking premiums, but when it comes time to pay out they look for a loop hole to not pay the claim.

1 year ago

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Gail Fort Worth, TX

I urge you NOT to buy this also due to the pressured sales personnel. I called due to the fact I had received a letter in the mail stating the price of extended warranty was going to increase on March 5,2020. I simply called to get information, however, when I said I would need to discuss this with my husband and would need to call back, the manager stated "We can't give away free money. If you don't purchase now, the prices will go up." I said even in the next 3 days? He stated again yes. WALK AWAY!

1 year ago

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Erik Jonsgaard Colorado Springs, CO

Endurance denied my claim claiming "continued operation" but my mechanic confirms that there was no indication available (codes, check engine indicators, loss of compression via digital compression diagnosis, bad noises, etc.) That would have led me to believe any damage was being done to my motor until it failed. My truck needs an expensive new motor and has been in the shop for months. Hired an attorney and sent breach of contract notification but they are forcing me to go through arbitration which is drawn out and costly. Shame on you Endurance for not honoring your contract. BUYER BEWARE

1 year ago

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Maggie Sandown, NH

I would not recommend this policy to anyone. I found them difficult to work with. They stated in their policy that they would cover something as simple as a horn but when it came time to get it fixed they claimed that the electrical part leading up to the horn was not covered. This part by the way is not a common part that fails like the brakes or the battery.

1 year ago

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NY guy Peekskill, NY

I received a letter from Endurance telling me that my previously purchased extended warranty for my 2017 Subaru Forester has expired. When calling to them (Vehicle Protection Coordinator Ms. P), I was basically bullied to buy another protection plan. The thing is, my current warranty DID NOT expired. This is a scam that the company is pushing to force people to buy their services. They should be put out of business, and the faster the better for all of us who drive...

1 year ago

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Crystal Ponca City, OK

I bought this warranty in August. I seemed really great! Bumper to bumper coverage, monthly payments but they recorded the mileage wrong but I didn't know that until I took my car in to get it fixed. Then they refused to fix it. They would not change the mileage and not I can't get a full refund. This place is a joke. I absolutely regret getting this coverage. DON'T DO IT!!!!!

1 year ago

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Tamieka Battle Pittsburgh, PA

I brought a 2013 Nissan Armada on 25th of March with a warranty from this company exactly 4 months later my differential breaks and this warranty refuses to fix my vehicle every time they ask the technician to do something a they do it they ask them to do some other senseless task now I'm being told I have to come out of pocket because they are looking for a reason to deny my claim so look for a warranty some where else they will take your money but not pay for your vehicle plus Shannon from customer service sucks

1 year ago

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Arman

Very dodgy service. The immediately transfer you to a repair shop (in this case was Rapid Tune Chadstone) who can easily tell you whether covered or not but they do not, and after leaving my car there for 4 days thinking they have applied for the warranty I was told I was not eligible because not one of the covered items. The engine was heating up, and the warranty says engine and transmission, but because it was heating up from a radiator leakage they said this was not covered! Incredibly disappointing and you are better of without it

1 year ago

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Mark A Emanuele Fords, NJ

One Star because I can't give No stars. They were quick to take my money. When I bought the coverage, I was specifically told that the suspension on my vehicle WAS covered. I was never sent a copy of my contract, but they took my money. When my air suspension had problems, they told me that they DON'T cover the suspension. STAY AWAY FROM THESE CROOKS!!!!!!

2 years ago

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Abelardo Fonseca Rockport, TX

Before taking my truck to the dealer, I called Endurance and told them that the A/C had gone out. I had purchased their best policy. The Endurance representative told me to take my truck anywhere and Endurance had me covered. Wrong! Did not pay one red cent. In other words, it didn't matter that I checked with them first before the repairs were done.

2 years ago

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Cheryl Wright Westfield, IN

I have paid for my warranty for over a year. I took my car into the shop on Thursday June 7th before 8AM. It is now Monday afternoon at 2:30 and I have been trying to talk to Customer Service about getting the work authorized as the dealership has diagnosed it and has the parts but Endurance has not authorized my service even though it is covered by my policy. I have been on hold for over an hour and half. I dont think I would call that a brief delay.

2 years ago

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ANNA TUCKER Antioch, TN

The CSR that I spoke with was very sweet and helpful. I was able to update my account info and get on with my day very quickly.

4 years ago

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homer s

nicole was very helpfu lshe answered all my questions and even helped me skip my payment this month thanks nicole for your help

4 years ago

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b Augusta, ME

Excellent customer service! Had a question about coverage of a new policy and was given an answer completely and clearly.

4 years ago

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Hillary Alva Oden III

Ran into financial hardship called to cancel, and manager eddie P took care of the month of January for me. He is a frigging saint

4 years ago

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Verified Customer

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don roquet Greeley, CO

current engine part repair not covered.

8 months ago

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Reply from Endurance

Hello Don, Please send us an email so we can find you in the system. We want to try and make your experience a better one over all. [email protected]

Sep. 9th, 2020

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Janice ,

The information in the contract is easy to understand. Very clear.

4 months ago

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Topaz Atlanta, GA

Nauman, CS Rep provides superior service

4 months ago

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Glenn McKinney Doyline, LA

Very friendly and very helpful and knowledgeable imployees.

4 months ago

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le roy duran Abernathy, TX

polite customer service, however really only pushed / offered me the highest priced package.

4 months ago

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Mini Cooper Seattle, WA

Very easy to start plan. Employees were very helpful

4 months ago

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Merlinda Polk Olive Branch, MS

I received very important information today

4 months ago

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Verified Customer

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Luis F. Velazquez Miami Beach, FL

Easy and productive, very professional. Is a good warranty

1 year ago

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Reply from Endurance

Thank you very much for the review. we greatly appreciate it.

Apr. 17th, 2020

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Verified Customer

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Tom Lacertosa

They are responsive to any questions I have

1 year ago

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Reply from Endurance

Thank you Tom for your 5 star review! Greatly appreciated

Apr. 6th, 2020

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Verified Customer

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Willie Morris jr Chicago, IL

Best prices so far I'm getting everything I could ask for

2 years ago

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Verified Customer

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William D McElveen Florence, SC

Great overall customer service and seems to be a great aftermarket warranty.

2 years ago

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Verified Customer

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Michael Cardona Chicago, IL

Excellent, friendly customer service with affordable price.

2 years ago

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Verified Customer

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Mario A Dobles

Endurance i s very company and his people are very helpful

2 years ago

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Romanza Clayton San Jose, CA

Like everything so far...haven't had to use it yet. Love their customer service!

11 months ago

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Reply from Endurance

Hello Romanza, Thank you for the 5 star rating! It is much appreciated! Thanks, Customer Experience Department

May. 14th, 2020

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Deric Hayes St Louis, MO

Endurance helped me handle my financial responsibility quickly and gave me peace of mind should something happen with my car mechanically.

11 months ago

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Reply from Endurance

Hello Deric, Thanks for sharing your rating with us and the community. Thanks, Customer Experience Department

May. 14th, 2020

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Deborah Muhammad Arlington, TX

I was getting the run around and hung on but I called back got Brittany and she handle my problem I hope my future with Endurance will be the best ever!

1 year ago

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Reply from Endurance

Thank you very much for taking the time to leave a review!

Apr. 28th, 2020

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Benjamin Hamilton Savannah, GA

I were told that I would receive my policy, card, and $250.00 shopping package. But as of this day l hav'nt received nothing.

1 year ago

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Reply from Endurance

Hello Benjamin, Thank you so much for taking the time to leave us a rating. Customer Experience Department

Apr. 24th, 2020

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Johanna Perez ,

I'm very upset! I pay my monthly payment yet my car breaks down, I look at my contract it states the part is covered under my policy, and I get a call from the mechanic that they reach endurance and they denied the claim. Not a honest company

1 year ago

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Reply from Endurance

Hello Johanna, We do apologize for you not receiving the best experience with our company. I want to thank you in advance for addressing your concern with us and if you need further assistance feel free to call in at 833-760-0386. We want to be able to see how we can make your experience with us a better one. Thank You, Customer Experience Department

Apr. 13th, 2020

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Greg Fountain Sr. Jacksonville, FL

Kim was very helpful in assisting me with my issue, appreciate you guys working with me at this time. Thanks again Greg Fountain

1 year ago

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Reply from Endurance

I will pass down the information to Kim. Thank you again for being a great customer!

Apr. 13th, 2020

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Johnel Varnum Asheville, NC

Jeff is wonderful. He's patience and understanding and he work with you. That makes me feel very comfortable.

1 year ago

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Reply from Endurance

Hello Johnel, Thank you for the 5 star rating! It is much appreciated! Thanks, Customer Experience Department

Mar. 30th, 2020

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Patricia Stewart Chesterfield, MO

I haven’t had to use the warranty but times I’ve had to change information people have been very nice and informed.

1 year ago

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Reply from Endurance

Hello Patricia, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Thanks, Customer Experience Department

Mar. 30th, 2020

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Stephen fazio Floral Park, NY

They did the write thing By me. I was going to cancel but do to the friendly customer service I kept the policy.

1 year ago

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Reply from Endurance

Hello Stephen, Thanks for sharing your rating with us and the community. Thanks, Customer Experience Department

Mar. 30th, 2020

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Werd15 Dallas, TX

They sell you a service but no service is rendered! They sent out a inspector, that could not find the dipstick, looked at the oil and told me I drove the car too hard. They denied the claim, no questions asked....... hung up on me after they told me they were on my side.?????? DO NOT SPEND YOUR HARD EARNED MONEY!!!!!!

1 year ago

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Reply from Endurance

Hello, We do apologize for you not receiving the best experience with our company. I want to thank you in advance for addressing your concern with us. In order for us to be able to assist you in this matter we will need further information to locate you in the system. Please call us at 866-432-4443 and ask for the Customer Experience Department. We do not want you to put your personal information up online so it would be best to call in. We want to be able to see how we can make your experience with us a better one. Thank You, Customer Experience Department

Mar. 23rd, 2020

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Ardian 'Ewa Beach, HI

I submitted my info for a quote on their website for my new vehicle requesting them to email. They didn't, i got a call instead and was put through high pressure salesperson (may as well be robots)and manager after manager. I could say they try to bully and guilt you into signing up. Due to that i didn't buy their warranty.

1 year ago

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