Name: Endurance
Rating: 4.8

star star star star star

Judith A Whitfield-Finley Buffalo, NY

Very professional and helpful. Interested in what my concerns are, and how they can assist. Provided information to keep me informed of what’s covered, and where to go get it serviced.

1 year ago

Reply from Endurance

We're happy to hear that our team provided you with excellent service, Judith. We’ll make sure that they receive your feedback. We're sure it will make their day!

- The Endurance Team

Jul. 18th, 2023

star star star star star

RER1947 Desert Hot Springs, CA

I called for help. Tracy knew exactly what to tell me. She went beyond my expectations. I’d like anyone looking at extended warranty companies to know about the service you offer. Thank you Endurance. Thank you Tracy

1 year ago

Reply from Endurance

Thank you so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations. We’ll make sure that they receive the recognition they deserve.

- The Endurance Team

Jul. 18th, 2023

star star star star star

Martin 57 FL

Wow, I just spoke to GG. She was stupendous. Great personality annunciation of the English language was perfect!! Within minutes, she had all my answers, and she thanked me also for being an endurance customer

1 year ago

Reply from Endurance

Martin, thank you so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations. We’ll make sure that they receive the recognition they deserve.

- The Endurance Team

Jul. 18th, 2023

star star star star star

Doreen Mcgregor Wallingford, PA

I love the customer service take the time to explain about my payment method, and the courtesy they show you thank Endurance I would recommend my family and a friends to this company.

1 year ago

Reply from Endurance

Hi, Doreen. Thank you for recommending us in your review! We’re glad we made your experience with us a great one.

- The Endurance Team

Jul. 18th, 2023

star star star star star

Tamara Lemire Palmyra, VA

Absolutely The Best company! I made claims before, always was getting excellent service! Thank you, Rodney, for your professional knowledge, patience, time! Your customer service is second to none!

1 year ago

Reply from Endurance

We're happy to hear that our team provided you with excellent service, Tamara. We’ll make sure that they receive your feedback.

- The Endurance Team

Jul. 18th, 2023

star star star star star

Frank Villano The Villages, FL

Endurance associates were a pleasure to work with, they provide detailed information about the warranty, we’re knowledgeable about all questions asked and we’re extremely professional and courteous. A true pleasure.

1 year ago

Reply from Endurance

Frank, thank you so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations. We’ll make sure that they receive the recognition they deserve.

- The Endurance Team

Jul. 18th, 2023

star star star star star

Tylene Guillory Las Vegas, NV

Great company I’ve had this warranty for almost two year, they have worked with me with billing and payment issues.. I haven’t used my warranty but it feels good I have coverage.

1 year ago

Reply from Endurance

Hi, Tylene We're so happy to hear that you love your coverage plan with Endurance! If you have any questions, don't hesitate to reach out to us. We're here to help!

- The Endurance Team

Jul. 18th, 2023

star star star star star

Jackie Ferrier Shreveport, LA

Gigi is amazing. She cares about her customers and takes the time to go over everything with you so you know what to expect… There definitely needs to be more Gigi’s in this world.

1 year ago

Reply from Endurance

Jackie, thank you so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations. We’ll make sure that they receive the recognition they deserve.

- The Endurance Team

Jul. 18th, 2023

star star star star star

Vincent Snider Cape Coral, FL

A supervisor resolved a very tricky problem extremely competently with an outstanding customer service.One of my most pleasant experiences with any company. She is an asset to your company .

1 year ago

Reply from Endurance

Vincent, we're happy to see that you had a 5-Star experience! We’re here for you anytime.

- The Endurance Team

Jul. 18th, 2023

star star star star star

luke mathes Denver, CO

Helpful and honest. The people at Endurance were helpful and friendly l. They were able to give me a product that fit my needs and budget. Very friendly service and understanding.

2 years ago Edited July 25, 2022

Reply from Endurance

Hi, Luke. We appreciate the kind words and are glad we could provide you with a positive experience!

- The Endurance Team

Aug. 15th, 2022

star star star star star

Sherry Actkinson Atlanta, GA

This was the nicest most courteous and friendly lady I have talked to. And I have talked to some jerks, believe me. She answered all my questions and was very knowledgeable. I think she needs a raise.

2 years ago

Reply from Endurance

Hi, Sherry. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.

- The Endurance Team

Aug. 15th, 2022

star star star star star

Jamarkus Mumphery Tyler, TX

Tonya S was absolutely great with helping me to resolve my concerns! I was about to take my business else where until she too time to explain and rectify the situation!!! Thank you Tonya! Endurance customer for life

2 years ago

Reply from Endurance

Thank you so much for your 5-star review, Jamarkus! We will share this with our customer experience team to let them know to keep up the amazing work.

- The Endurance Team

Aug. 15th, 2022

star star star star star

Ruth A Lavin Fredericksburg, VA

Great. They worked with me to get transfer done fast. Nina was so much help. My husband passed away and I sold his car. Nina did everything needed to take care of me. I’m very pleased with this Company

2 years ago Edited July 18, 2022

Reply from Endurance

Ruth, We're happy to hear that our team provided you with great customer service today! We pride ourselves on operating with integrity to deliver on our promise of providing peace of mind.

- The Endurance Team

Jul. 19th, 2022

star star star star star

Lisa Scroggins Minneapolis, MN

Marissa had excellent customer service this afternoon it was a pleasure talking with her she answered a lot of good questions and direct me in the right direction thank you again Marissa . Lisa Scroggins

2 years ago

Reply from Endurance

Hi, Lisa. Your feedback is highly appreciated. Thank you for the review!

- The Endurance Team

Jul. 19th, 2022

star star star star star

Victor Merrillville, IN

Very helpful , very patient and helped me get to the bottom of my policy . The only person I had a great experience with Over the phone . Highly recommend anyone to talk with her for help on their policy

2 years ago

Reply from Endurance

Hi, Victor. Thank you for recommending us in your review! We’re glad we made your experience with us a great one.

- The Endurance Team

Jul. 11th, 2022

star star star star star

Tonya B Barnes Peoria, AZ

Endurance was awesome. Everything explained in detail and very thorough….Tonya S was very detailed and explained everything step by step so she ensured everything was completed accurate.

2 years ago

Reply from Endurance

Tonya, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service and we are ecstatic that we met that mark!

- The Endurance Team

Jul. 11th, 2022

star star star star star

Dawn Dowdy Ardmore, TN

Tonya S is absolutely wonderful! She was so understanding with my situation and was so easy to talk too. Extremely personable. Endurance is very lucky to have someone like her!

2 years ago

Reply from Endurance

Thank you so much for your 5-star review, Dawn! We will share this with our customer experience team to let them know to keep up the amazing work.

- The Endurance Team

Jul. 11th, 2022

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Pepper Hines Cary, NC

My experience with Endurance has been mixed. When I initially signed up, it was nice, but when I received my welcome package I was taken aback, because I could not use anything. And not getting a response from my emails I sent to the cancellation department and Dylan G was so unprofessional. But today after talking with Jhyaicia I’m renewed. She was extremely patient and kind and found the information I needed.

2 years ago

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Tony Miller MN

My vehicle broke down and I called customer service. The lady was amazing and very helpful. She told me my warranty included roadside assistance and gave me the number. I contacted roadside service and it took over an hour to even get an operator. After that the operator didn’t even know what tow companies I could use to get a tow. I finally just told the operator I’ll take can of it myself. I contacted a tow company and was towed to the dealership in less then 20 minutes. The two stars are for the original Ladd I spoke to. I will give an update when I see how Endurance handles my repair and a loaner vehicle.

2 years ago

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Anthony Cooper Brooklyn, NY

I’m so bad with names however the young lady who assisted me this morning did a great job. She was also able to bring some relief to me as far of my alternator was covered or not.

2 years ago

star star star star star

Gabriele Lappe Mahopac, NY

Chelsey was very nice to deal with and gave me detailed information. I wish I had signed up for the coverage earlier, since my previous coversge did not cover my last incident. Lesson learned.

2 years ago

star star star star star

Courtney Guy Halethorpe, MD

I spoke with Mr. Rodney who was able to assist me with a billing error on my account and he was so pleasant! I was on the phone for about 5 mins in total and he was able to take my payment and apply it!

2 years ago

star star star star star

Harold McDonald Lebanon, KY

Called to get a copy of my policy that i never received. Spoke to Tabitha G and she emailed me a copy and went over the coverage of my policy also. She was very polite and knowledgeable on my coverage.

3 years ago

star star star star star

Christopher Filion Lakeland, FL

Endurance has helped with all issues I’ve had with my vehicle. Customer service is outstanding. They are so willing to take the time to answer all questions. Very knowledgeable

3 years ago

star star star star star

Mark Kinney Graniteville, SC

Tonya helped use get things straight with our account after having a really bad experience. Tonya really impress us with her positive attitude. I hope to get her again should I have any problems.

3 years ago

star star star star star

William C Slyer Macon, GA

The call today was just to confirm that the payments were reaching endurance warranty company successfully. I spoke with Tabatha , and Tabatha was very helpful. Thank you Tabatha, and thank you Endurance. William C Slyer

3 years ago

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Marc East China Township, MI

Nina was very professional, friendly, and helped resolve my billing situation: She also explained more about my coverage and made a couple of recommendations that were great ideas.. Thanks Nina!

3 years ago

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Michael Bowser Clinton, MD

My very first experience was making a payment online, which was somewhat perfect the first time, the next time I wasn’t as lucky. The site didn’t recognize my information, so I called to pay my bill. That took awhile, I had to wait approximately 15min for an available representative, once contact was made the process went rather well.

3 years ago

star star star star star

John B River Rouge, MI

I called to setup auto pay and my customer service rep was name Rodney. He was very pleasant and patient with setting up auto pay. Very professional and knowledgeable. Thank you Rodney.

3 years ago

star star star star star

Leonard Needle West Long Branch, NJ

This was my first experience with customer service at Endurance and the service representative was courteous and understood my situation and cheerfully complied with my request.

3 years ago

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Juanita Woods San Jose, CA

Thankful, grateful, and blessed to have 24-hour roadside assistance. It was stupid o’clock in the morning and I broke down. They came out so quickly and had me safely home in no time.

3 years ago

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Terrance bowens Miami, FL

Max was professional in talking hping me out do to the fact i was up set in this matter max work very hard for me and i do appreciat him helping me out he his a true asset to the your company thank max.

3 years ago

star star star star star

SUSAN M Rogerson TUSH

Since my old car was totaled & had to get an extended warranty on my newer car purchase. Since having this policy since 2019 & several repairs were covered. Customer service is very friendly, knowledgeable & friendly.

3 years ago

star star star star star

Sharon Hart Knightdale, NC

1st time using my extended warranty was a little hairy in the beginning but they were able to work everything out and got my claim approved quickly now I'm on my way to get a rental just wish rental time was longer

3 years ago

star star star star star

Nelva Walker Birmingham, AL

La’Resha T provided exceptional customer service. She was knowledgeable and very friendly. She made me love and appreciate Endurance even more. Kudos to La’Resha. Please commend her for a job well done,

3 years ago

star star star star star

Cal Jacobs Savannah, GA

Warranty Coverage is worth EVERY NICKLE! Money well spent. Grateful I had it. Customer Service by Brittany F Customer Service is beyond amazing. On a scale of 1-10 I would give her 100.

3 years ago

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Richard James Detroit, MI

So far so good easy to contact very helpful When contacted. I haven't had to get any repairs yet knock on wood but it seems like their up to the call if and when needed only time will tell I will update you At that point that's all for now.

3 years ago

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Kim Burwell Sewell, NJ

I had your representative Jazzmine who helped me secure my payment over the phone...no complaints at all with service or car troubles...you guys are the best! Forget Car Shield...love ENDURANCE!

3 years ago

star star star star star

David Lawtonjr Woodbridge, VA

So far everything has been on par. The customer service has been helpful and informative. The truth about the warranty will come to light should a vehicle problem arise. Hopefully that will not occur for a very long time.

3 years ago

star star star star star

Judy Myer Dunbar, WV

I was notified our payment was declined. The card on file was hacked and stopped usage. The agent I spoke with took the new card information and sent confirmation via email.

3 years ago

star star star star star

Terry Perkins Columbus, OH

Just two words: “customer service”. Endurance has that down. That’s how you get and retain customers. Handling my recent claim with them just solidified that comment for me yet again.

3 years ago

star star star star star

Noxjamal Wagner Ellicott City, MD

I am writing this to address that Ms Breanna N was very professional and sent me the documentation that I needed forward to the warranty department so that I can get reimbursement for my to tires that I paid out of pocket.

3 years ago

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John H Kissimmee, FL

First off, I'm only giving them a 2 star because of the ease of signing up for their contract; as it turned out, the ease at which they got my money. I called them on the 30th day after they got my money to cancel and I was not met with any type of empathy for the reasoning for this cancellation, just their uncaring customer service trying to sell me more as if I was a rich fool. This guy gave me 3 options for continuing my coverage and continuing to pay them and not a single option for cancelling and refunding me anything. This 30 day cancellation period is one of their biggest marketing tools, but it seemed overly obvious that it's also something that they do not like to honor? When I asked to speak to someone else, I was bluntly told no, he told me with complete certainty that I would get the exact same response from anyone else I could talk to. While this guy was trying to continue to sell me their product, I interrupted a couple times, once just to explain that I lost my job, had $9.00 to my name and had NO idea what I was going to eat for dinner tonight. Once again, he did not care one iota, his response to me was; "what happens if you have a problem with your car?". To which my reply was that my gas tank was empty and I hadn't driven in a week and won't for the unforeseen future. Again, he did not even flinch or even remotely act like he even cared about anything other than getting me to continue the contract and continue giving them money. During the entire duration of this phone call, it seemed to me like I was speaking directly to a used car or furniture salesman trying to sell me something and not a Customer Service rep of any kind. All I got from this phone call was someone who seemed solely worried about his own paycheck and the commission possibly from keeping me with their company. Stay away, don't believe the fake reviews. Utilize the sort feature and read the real reviews people; something that I'm going to regret not doing for a long time to come!! John

3 years ago Edited September 14, 2021

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Dominick Tampa, FL

Had a customer service assistant named Mary help me, wonderful customer service. Answered all of my questions no problem. Made everything fast and easy to get my vehicle taken care of

4 years ago

star star star star star

ERNEST CHISLEY Lafayette, LA

I love endurance they are very reliable and outstanding I would recommend everyone in the world to have endurance warranty...the company is always on time I had the best experience with endurance then any other warranty

4 years ago

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Josephine Smith Benton Harbor, MI

Besides being switched from one place to another and being disconnected when I finally got to someone that could help me, my experience was okay. I am glad I was able to talk to Christopher who was able to answer my questions.

4 years ago

star star star star star

Pamela Bonner-silver Jonesboro, AR

My overall experience with customer service was extremely professional and detailed and on point answered all of the questions that I asked and also was given a reasonable quote

4 years ago

Reply from Endurance

Pamela, thank you for taking the time to leave a review!

Sep. 15th, 2020

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David Dallas, TX

Totally awesome service from front til back. Made one call to explain my situation. The agent was professional answer my questions. Problem solved. Replaced my water pump, on a 2015 C7 Corvette. Thanks again Go Endurance!

4 years ago

Reply from Endurance

Thank you for taking the time to leave us a review.

Jul. 20th, 2020

star star star star star

Derrick Clifton Palmyra, NJ

The young lady and customer service was very polite and extremely helpful. My only issue I have so far is I haven't received my policy yet but I'm pretty sure she's taken care of that for me

4 years ago

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Triecy Jackson Marrero, LA

There was an error with the automatic payment from my checking account, I called endurance to make them aware of it and they immediately fix the problem in addition to decrease in my monthly payment! The customer service was very understanding and empathetic to my situation.

4 years ago

Reply from Endurance

Hello Triecy,
Thanks for sharing your rating with us and the community.
Thanks,
Customer Experience Department

Jul. 14th, 2020