Name: Endurance
Rating: 4.3

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Disappointed North Chicago, IL

They overcharge for labor. I was informed by my dealer that the labor cost was not covered by endurance

2 years ago

Reply from Endurance

Hello, we’re sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback.

Jul. 19th, 2022

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Bevis M. Griffin Austin, TX

100% Efficient and courteous service All questions were clearly addressed,

2 years ago

Reply from Endurance

Bevis, Your feedback is highly appreciated. Thank you so much for the review!

- The Endurance Team

Jul. 19th, 2022

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Amina McCall York, PA

Rodney was very proficient in helping with a billing issue today. Nice and personable.

2 years ago

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P. U.S.H Preserve Understand Sustain Humility Lincolnton, NC

Wet pleasant agent willing to assist with no hesitation 🙂

2 years ago

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Achilles M

Fantastic awesome customer service. Very knowledgeable . Chelse was great.

2 years ago

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Phyllis Morris

I canceled this insurance, was told I would get my money refunded but never received it. When I call l. I'm left on hold! I would not recommend you to my worst enemy!!!

2 years ago

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Ewensia Igbinoba Miami, FL

great service. Very helpful. need more customer service like her.

2 years ago

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vanessa coleman Chicago, IL

It was a pleasure speaking with Robert he was a excellent listener

2 years ago

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Leo Cole Atlanta, GA

Very good They were able to answer all my questions a great help.

2 years ago

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Fidel Ps Grand Rapids, MI

She was great very helpful and kind it was a pleasure speaking with you

2 years ago

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Antonio Lucena Fayetteville, NC

A+++ customer service so far. Very courteous representative on the line.

2 years ago

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Leonard Wilson San Antonio, TX

It was a very helpful experience. The agent was very professional.

2 years ago

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Vanna Albright Nashville, TN

I just enrolled today and the customer service was outstanding!

2 years ago

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Tim Jones Charlotte, NC

First representative was awesome was very patient and professional great people

2 years ago

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Traci Cannon Windermere, FL

The agents were very professional, courteous and informative.

2 years ago

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meh asubforasub Miami, FL

Excellent communication. Knowledgeable, professional and very polite

3 years ago

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Timothy Troxell ,

Francisco was very professional and answered all my questions

3 years ago

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Anderson'd Hamtramck, MI

They explain everything to me in a professional manner and was happy to help me

3 years ago

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DUANE LOWE Dallas, TX

Great! Very informative and the representatives were very kind and helpful.

3 years ago

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Barbara Gray ,

They are very helpful in customer service with the coverage in the contract

3 years ago

Reply from Endurance

"Thank you for the 5 star rating."

Jul. 14th, 2020

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willie j smith Elizabeth City, NC

they are very good. I had no problems with my becoming a member

3 years ago

Reply from Endurance

Hello Willie,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Thanks, Customer Experience Department

Jul. 14th, 2020

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charles lawrence

i was just unaware of some of the engine parts like sensors were not covered under my warranty

3 years ago

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Cheryl Port Arthur, TX

Excellent! Mr. Norris W and Vernetta (manager) were awesome!!

3 years ago

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Kevin Dixie Granite City, IL

The agents were wonderful and polite. Loved their professionalism and patience.

3 years ago

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Tiffany Hines Charlotte, NC

Great representatives they were all extremely nice and found me a great quote

3 years ago

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Erik medina Orlando, FL

It was a GREAT experience! The two people I spoke to were very helpful!

3 years ago

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Adri puppies Springfield, VA

Great customer service!!!! Excellent!! Employees are super nice.

3 years ago

Reply from Endurance

Thank you for the 5 star review!

May. 14th, 2020

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Nathan Flow Oklahoma City, OK

Thorough and concise. She did a great job explaining the Apex Pro warranty.

3 years ago

Reply from Endurance

Hello Nathan,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Thanks, Customer Experience Department

May. 14th, 2020

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Judy Hollister Cypress, TX

Jeff was very nice and very helpful with getting my payment deferred for May.

3 years ago

Reply from Endurance

Hello Judy,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Thanks,
Customer Experience Department

May. 14th, 2020

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William Wallace Groves, TX

Easy to talk with someone not a comptor Fond out what I wanted to know

3 years ago

Reply from Endurance

Hello William,
Thank you so much for taking the time to leave us a rating.
Customer Experience Department

May. 14th, 2020

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John Scammel Austin, TX

Max is a very dependable and very professional person to deal with

3 years ago Edited September 14, 2021

Reply from Endurance

"Thank you for the 5 star rating."

May. 14th, 2020

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Debra Kievit-Kessler Sicklerville, NJ

Your rep was very pleasant and provided me with the info I needed.

4 years ago

Reply from Endurance

Hello Debra,
First and foremost we want to say welcome to the Endurance family.
Your review was short, sweet, and to the point.
Thank you again for your feedback and look forward to working with you.
-Customer Experience Department

Apr. 24th, 2020

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Morgan Harvey Chicago, IL

You guys rock and Brittany T. is a great customer service rep!

4 years ago

Reply from Endurance

Hello Morgan,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Thanks,
Customer Experience Department

Apr. 24th, 2020

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Dennis Warren Atlanta, GA

She was very nice and polite and explained everything I needed to know

4 years ago

Reply from Endurance

Hello Dennis,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Thanks, Customer Experience Department

Apr. 24th, 2020

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SHO TIME! Appleton, WI

They were all helpful! Chelsea was very polite, and she sounded really cute😉

4 years ago

Reply from Endurance

Hello,
Thank you for the 5 star rating! It is much appreciated!
Thanks,
Customer Experience Department

Apr. 14th, 2020

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Jackie Goebel Denver, CO

Everyone is so polite and helpful when I call to make a payment.

4 years ago

Reply from Endurance

Thank you very much for taking the time to leave a review.

Apr. 13th, 2020

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Darryl Sanders ,

Very helpful and willing to accommodate during these trying times, thank you!

4 years ago

Reply from Endurance

Hello Darryl,
Thank you so much for taking the time to leave us a rating.
Customer Experience Department

Apr. 9th, 2020

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Timothy Hood Fort George G Meade, MD

I really enjoyed working with the customer service section there at Endurance.

4 years ago

Reply from Endurance

Thank you for the 5 star rating.

Apr. 7th, 2020

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Brenda Garrett Las Vegas, NV

Customer service was awesome pricing was great I appreciate it

4 years ago

Reply from Endurance

Hello Brenda,
Thanks for sharing your rating with us and the community.
Thanks,
Customer Experience Department

Apr. 6th, 2020

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N Nelson Baltimore, MD

Customer service was great! She answered all of my questions.

4 years ago

Reply from Endurance

Hello,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Thanks, Customer Experience Department

Apr. 2nd, 2020

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Frank Christopher Pucar Horseshoe Bay, TX

Knowledgeable and courteous agent resolved my issue promptly.

4 years ago

Reply from Endurance

Hello Frank,
Thanks for sharing your rating with us and the community.
Thanks,
Customer Experience Department

Apr. 2nd, 2020

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Carlos Reyes Chicago, IL

Ease of use, ease of payment installments, excellent customer service.

4 years ago

Reply from Endurance

Hello Carlos,
Thank you so much for taking the time to leave us a rating.
Thanks,
Customer Experience Department

Mar. 30th, 2020

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Darrell Liggins Baltimore, MD

Like it a lot the service is great with awesome customer service

4 years ago

Reply from Endurance

Hello Darrell,
Thank you so much for taking the time to leave us a rating.
Thanks,
Customer Experience Department

Mar. 27th, 2020

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Josh Camden, NJ

They wouldn't let me cancel. They guy told me to think about it for a week and get back to him and hung up. I had to go through the bank to get my money back. Do not use

5 years ago

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Leslie Campbell

Customer service is great my receptionist was very polite and helpful!

7 years ago

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Ronnie Hidlebird Sr

Very Courteous and helpful to all my guestion and Explain to me the billing cycle

7 years ago

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Henry Hollander

Kevin did a super job. Appreciate the excellent customer service.

7 years ago

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Amy McCarlie Orem, UT

We sell this warranty at our dealership. We have a warranty company that provides better customer service.

3 years ago

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Donna Vadala Mount Holly, NC

So disappointed. They look fir any reason not to pay. Paid for a whole year and received nothing!

7 months ago

Reply from Endurance

Donna, we’re sorry to hear about your experience. We’d like to see what we can do to make things right. Please email [email protected] with these details and your policy information, and we will be in touch soon.

Thank you,
The Endurance Team

Jan. 23rd, 2024

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Verified Customer

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Sally Coleman

After taking Endurance I haven’t heard from them again

3 years ago Edited January 10, 2024

Reply from Endurance

We do apologize for you not receiving the best experience with our company.
I want to thank you in advance for addressing your concern with us and if you need further assistance feel free to call in at 833-760-0386 or email us at [email protected]
We want to be able to see how we can make your experience with us a better one.

Thank You,
Customer Experience Department

Sep. 24th, 2020