Name: Endurance
Rating: 4.3

star star star star_border star_border

Deric Hayes St Louis, MO

Endurance helped me handle my financial responsibility quickly and gave me peace of mind should something happen with my car mechanically.

3 years ago

Reply from Endurance

Hello Deric,
Thanks for sharing your rating with us and the community.
Thanks,
Customer Experience Department

May. 14th, 2020

star star_border star_border star_border star_border

Rafael Miami, FL

Super awful..pay and pay .. when my car broke..they ask who are you.. Beware!!! They are good to take your money..but will not pay to fix problems..and good luck cancelling the policy..they put you on hold for weeks..

4 years ago

star star star star star_border

LaWanda Buendia ,

The customer service department is wonderful. I like the rates on thservice agreement, but I hate the endurance app.

4 years ago

Reply from Endurance

Thank you for taking the time to leave us a positive review!

May. 5th, 2020

star star star star star

Marva Benton Mansfield, TX

It was a good experience and a good call my questions were answered and my requests were met

4 years ago

Reply from Endurance

Hello Marva,
Thank you so much for taking the time to leave us a rating.
Customer Experience Department

May. 5th, 2020

star star star star star

Peggy Miller San Antonio, TX

Response quick and friendly First time with company have not needed services yet

4 years ago

Reply from Endurance

Hello Peggy,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Thanks, Customer Experience Department

Apr. 24th, 2020

star star star star star

Meech Dollaz Cincinnati, OH

The lady I spoke to was so nice respectable I really appreciate all of the services you guys do

4 years ago

Reply from Endurance

Hello,
First and foremost we want to say welcome to the Endurance family.
Your review was short, sweet, and to the point.
Thank you again for your feedback and look forward to working with you.
-Customer Experience Department

Apr. 14th, 2020

star star star star star

Anthony Sarkis North Adams, MA

Kim was able to understand my challenge and make the necessary adjustments on my account.

4 years ago

Reply from Endurance

Hello Anthony,
Thanks for sharing your rating with us and the community.
Thanks,
Customer Experience Department

Apr. 2nd, 2020

star star star star star

Shartrease Corley Tulsa, OK

Jeff was great... very friendly and did not make me feel bad at all about needing ab extension.

4 years ago

Reply from Endurance

Hello Shartrease,
Thank you so much for taking the time to leave us a rating.
Thanks,
Customer Experience Department

Apr. 2nd, 2020

star star star star star_border

Angela Aparicio Merrillville, IN

Very easy to get signed up and everyone is extremely nice. I just spoke with Chelsea and she was very helpful

4 years ago

Reply from Endurance

Hello Angela,
Thank you so much for taking the time to leave us a rating.
Thanks,
Customer Experience Department

Apr. 1st, 2020

star star_border star_border star_border star_border

Nicole Atlanta, GA

I wish I could give them zero stars. Scam company!! They find every loophole not to pay to repair your vehicle. Wish I could get in touch with others that have been scammed. A group lawsuit is much needed!!

4 years ago

Reply from Endurance

Hello Nicole,
We do apologize for you not receiving the best experience with our company. I have a representative reaching out to you so we can address your concerns.
I want to thank you in advance for addressing your concern with us and if you need further assistance feel free to call in at 866-432-4443.
We want to be able to see how we can make your experience with us a better one.

Thank You,
Customer Experience Department

Mar. 20th, 2020

star star_border star_border star_border star_border

Disappointed Consumer Fort Lauderdale, FL

Horrific customer service and sales practices. The dealership has had my vehicle going on 2 MONTHS waiting on Endurance. I would urge anyone and everyone reading these reviews to run as fast as you can away from Endurance!

4 years ago

star star_border star_border star_border star_border

L Falls Mills, VA

My request was simple I asked for a quote. I was barraged with texts and emails, and non-stop phone calls, but after several weeks had still not gotten the quote I kept requesting. I would never work with this company.

5 years ago

star star star star star

Bobbi Roseburg, OR

they cover everything. easy to use. good customer service. excellent repair coverage.

6 years ago

star star star star star

Jesse Montgomery

Man what a great guy! The most helpful representative I've ever spoken to. Keep up the great work.

7 years ago

star star star star star

Wesles Lubin

Customer Service was Superb and made switching coverage over to my new car a breeze!

7 years ago

star star star star_border star_border

Ronald Wade Williams North Bergen, NJ

Minimal places to get service. Service people complained about not getting paid. It was like having a car payment when you already own the car. I was not impressed!

2 years ago Edited March 6, 2023

star star star_border star_border star_border

None Daphne, AL

The Secure Plus policy doesn't cover suspensions. Now I am wiser and $2,000 poorer.

7 months ago

Reply from Endurance

We regret to hear that your experience didn't meet your expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.

Kindly contact us at [email protected], and we'll assist you further.

Thank you,
The Endurance Team

Jan. 23rd, 2024

check_circle

Verified Customer

star star star star_border star_border

don roquet Greeley, CO

current engine part repair not covered.

3 years ago

Reply from Endurance

Hello Don,
Please send us an email so we can find you in the system. We want to try and make your experience a better one over all.
[email protected]

Sep. 9th, 2020

check_circle

Verified Customer

star star star star_border star_border

Bryan

Sale rep gets an excellent but the service rep get a poor

3 years ago

star star_border star_border star_border star_border

Cynthia Lockett Columbus, OH

I had a motor mount that went bad and they didn't cover it they said it was do to wear an tear but yet it was listed on the coverage!!!

8 months ago

star star star star star

Mr. Umbrella San Diego, CA

Rodney was great and gave fantastic service.

9 months ago

Reply from Endurance

Thank you so much for the stellar rating, Mr. Umbrella!

- The Endurance Team

Jul. 19th, 2023

star star star star star

Chris Lee Miami, FL

Very pleasant and patient with my questions

10 months ago

Reply from Endurance

Glad to know that you had a great experience with our team, Chris! Please contact us if you have any further questions.

- The Endurance Team

Jul. 18th, 2023

star star star star star

Sam Pennix Waynesboro, VA

Her professionalism and very courteous polite

10 months ago

Reply from Endurance

Hi, Sam. Thanks for your review. We're glad to hear you had a great experience with our team! Please contact us if you have any questions about your policy.

- The Endurance Team

Jul. 18th, 2023

star star star star star

Raymond norman Columbus, OH

Great customer service . The prices is right

11 months ago

Reply from Endurance

Thank you for the 5-star rating, Raymond!

- The Endurance Team

Jul. 18th, 2023

star star star star star

Melinda Sinclair NC

Tabitha had energy and was most helpful!

11 months ago

Reply from Endurance

Thank you so much for your kind words, Melinda. We really appreciate you taking the time to share your experience with our team.

- The Endurance Team

Jul. 18th, 2023

star star star star star

Joyceiii Davis Monroe, LA

Stands by their policy, friendly and respectful gray business

8 months ago

star star star star star

Monique Ballinger Fort Worth, TX

The customer service was outstanding! My representative was awesome!

8 months ago

star star star star star

Trudy Timian

Tonya S was professional and handled everything very quickly and concisely.

1 year ago

Reply from Endurance

Hi, Trudy.
Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.

- The Endurance Team

Jul. 18th, 2023

star star star star star

paula tweedy Richmond, VA

The representative was very helpful and went to extra mile to assist.

1 year ago

Reply from Endurance

Hi, Paula. We appreciate the rating and are glad we could provide you with a positive experience!

- The Endurance Team

Jul. 18th, 2023

star star star star star

Rendrick Daniel Griffin, GA

I love the customer service & the way they work with you to keep you covered

1 year ago

Reply from Endurance

Thank you for leaving a 5-star review, Rendrick. At Endurance, we continuously strive to serve you better. Looking forward to serving you in the future!

- The Endurance Team

Jul. 18th, 2023

star star star star star

William Patterson Columbia, SC

The customer service representative was patience and professional

1 year ago

Reply from Endurance

William, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!

- The Endurance Team

Jul. 18th, 2023

star star star star star_border

Tineaka B Orlando, FL

The specialist really took her time to ensure I had the best coverage for my vehicle

1 year ago

Reply from Endurance

We're happy to hear that our team provided you with excellent service, Tineaka. We’ll make sure that they receive your feedback. We're sure it will make their day!

- The Endurance Team

Jul. 18th, 2023

star star star star star

Alicia Guerra Austin, TX

Carmen was very friendly and had a great customer experience over the phone

1 year ago

Reply from Endurance

Hi, Alicia. We are thrilled to learn that you had a positive experience with us!

- The Endurance Team

Jul. 18th, 2023

star star star star star

Noel Colwell Chatham, NJ

Great value for the price. The customer service has been extremely helpful

1 year ago

Reply from Endurance

Hi, Noel. Your feedback is highly appreciated. Thank you for the review!

- The Endurance Team

Jul. 18th, 2023

star star star star star

Sandra Palomo LA

Everything was good..look forward to talking with them again.. Thank u

1 year ago

Reply from Endurance

Hi, Sandra. We are thrilled to learn that you had a positive experience with us!

- The Endurance Team

Jul. 18th, 2023

star star star star star

Ricardo H Guerrero

Tonya S was helpful to me about my situation and I was satisfied.

1 year ago

Reply from Endurance

Ricardo, we're so glad to hear you're satisfied with your coverage plan!

- The Endurance Team

Jul. 18th, 2023

star star star star star

Shirley Perkins Birmingham, AL

Tonya S was an excellent representative, she helped us tremendously.

1 year ago

Reply from Endurance

Hi, Shirley. We are incredibly grateful that you took the time to leave us a 5-Star review. Thank you!

- The Endurance Team

Jul. 18th, 2023

star star star star star

Robert Desoza Dallas, TX

The warranty is awesome and the customer service is even better

1 year ago

Reply from Endurance

Hi, Robert.
Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.

- The Endurance Team

Jul. 18th, 2023

star star star star star

Alden Pritchard Raleigh, NC

Customer service representatives such as Todney have been very helpful.

1 year ago

Reply from Endurance

Hi, Alden. Thanks for your review. We're glad to hear you had a great experience with our team!

- The Endurance Team

Aug. 15th, 2022

star star star star star

Carl Museau Miami, FL

Very attentive and knowledgeable about the warranty coverage.

1 year ago

Reply from Endurance

Hi, Carl. Your feedback is highly appreciated. Thank you so much for the review!

- The Endurance Team

Aug. 15th, 2022

star star star star star

Glynn King Iowa, LA

Easy to work with and very helpful with policy. Friendly phone experiences.

1 year ago

Reply from Endurance

Glynn, We appreciate the kind words and are glad we could provide you with a positive experience!

- The Endurance Team

Jul. 19th, 2022

star star star star star

HOWARD Palatka, FL

tonya s she was a joy to work with and an asset to endurance.

1 year ago

Reply from Endurance

Howard, we’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.

- The Endurance Team

Jul. 19th, 2022

star star star star star

Jim Czewski Fort Worth, TX

Tanya S was wonderful trying to get my claim straightened out!!

1 year ago Edited July 20, 2022

Reply from Endurance

We're happy to hear that our team provided you with excellent service, Jim. We’ll make sure that they receive your feedback. We're sure it will make their day!

- The Endurance Team

Jul. 19th, 2022

star star star star star

Barbara Budzinski Buffalo, NY

They are really good with helping me with the problem that I had

1 year ago

Reply from Endurance

Barbara, We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.

- The Endurance Team

Jul. 19th, 2022

star star star star star

Jacob Kinsinger Glen Burnie, MD

GREAT CUSTOMER SERVIVE FROM THE GET-GO,,,THANK YOU ENDURANCE

1 year ago

Reply from Endurance

Jacob, Thank you so much for taking the time to share your experience with Endurance! We take pride in knowing our customers are happy!

- The Endurance Team

Jul. 19th, 2022

star star star star star_border

S m City of Saint Peters, MO

I’ve only made 1 claim so far and it was taken care of and helped relieve a lot of stress

1 year ago Edited July 22, 2022

Reply from Endurance

Hi, S. Thanks for taking the time to share your positive experience. We truly appreciate it!

- The Endurance Team

Jul. 11th, 2022

star star star star star

Kurt Stancik Houston, TX

Customer service is the best. Everything that I asked was answered thoroughly.

1 year ago

Reply from Endurance

Glad to know that you had a great experience, Kurt.

- The Endurance Team

Jul. 11th, 2022

star star star star star

Stanley Weiss The Bronx, NY

Excellent and competent reply Jasmin was a pleasure to talk with

1 year ago

Reply from Endurance

Hi, Stanley. We are delighted that you had a great experience with us. Thank you for taking the time to leave us a review.

- The Endurance Team

Jul. 11th, 2022

star star star star star

keith grandberry Memphis, TN

great customer service from rodney. he helped me out greatly

2 years ago

Reply from Endurance

Keith, Thanks for taking the time to share your positive experience. We truly appreciate it!

- The Endurance Team

Jul. 11th, 2022

star star star star star

Chris Johnson Gilmer, TX

Jasmine was very helpful, hope all customers service are friendly like she’s

2 years ago

Reply from Endurance

Chris, Thanks for your review. We're glad to hear you had a great experience with our team!

- The Endurance Team

Jul. 11th, 2022