Name: Endurance
Rating: 4.3

star star star star star

Greg Christianson Norfolk, NE

Eldridge Hampton was very complete on his explanation of the Secure Plus plan and was very enjoyable to converse with.

3 years ago

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Kyle Green Roanoke Rapids, NC

I trust endurance like I trust having on white pants with diarrhea. They voided my warranty claiming my tires were oversized by 4% . This has nothing to do with the torque converter that went bad in my 2016 f150. Then they stuck me with the diagnosis bill. Use them if you wish and get screwed later...

3 years ago

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Lawrence Williams Chesapeake, VA

If i can give Endurance no stars I will!!!! this was a nightmare dealing with these crooks. I paid them over 3000 dollars for that warranty,and everytime my car went in the shop they denied me and said they can't fix it due to normal wear and tear. God is my witness, I never dealt with a warranty this bad!!!!!

3 years ago

Reply from Endurance

Hello lawrence,
We do apologize for you not receiving the best experience with our company.
We are unable to locate you in the system without further identifying information. We would urge you to please reach out to us so we can try to address your concerns and provide further assistance.
Please call in at 833-760-0386 or email us at [email protected]
We want to be able to see how we can make your experience with us a better one.

Thank You,
Customer Experience Department

Jul. 31st, 2020

star star star star star

Michael L Breaux Oak Harbor, WA

All three of the individuals I talked to were very helpful and polite and I got a fair deal Thank you

3 years ago

Reply from Endurance

Hello Michael,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Thanks,
Customer Experience Department

Jul. 14th, 2020

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JOLANTA PERKINS

Good but I would like if I can reach them at a better number as well the rep can ask me about wanting to pay difference for Mercedes Benz parts instead of choosing for me.

3 years ago

star star star star star

Valerie Davis Stockbridge, GA

The agent that I spoke to was very courteous and very quickly assisted me with the information that I was seeking.

3 years ago

star star star star star

Simon Bailor Elmira, NY

First time user. I was impressed with the customer service and the ease of using your service. Thank you

3 years ago

Reply from Endurance

Hello Simon,
We are happy that you are having such a great experience with Endurance!
Thank you for your review.
Customer Experience Department

May. 14th, 2020

star star star star_border star_border

Deborah Muhammad Arlington, TX

I was getting the run around and hung on but I called back got Brittany and she handle my problem I hope my future with Endurance will be the best ever!

4 years ago

Reply from Endurance

Thank you very much for taking the time to leave a review!

Apr. 28th, 2020

star star star star star_border

Benjamin Hamilton Savannah, GA

I were told that I would receive my policy, card, and $250.00 shopping package. But as of this day l hav'nt received nothing.

4 years ago

Reply from Endurance

Hello Benjamin,
Thank you so much for taking the time to leave us a rating.
Customer Experience Department

Apr. 24th, 2020

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Johanna Perez ,

I'm very upset! I pay my monthly payment yet my car breaks down, I look at my contract it states the part is covered under my policy, and I get a call from the mechanic that they reach endurance and they denied the claim. Not a honest company

4 years ago

Reply from Endurance

Hello Johanna,
We do apologize for you not receiving the best experience with our company.
I want to thank you in advance for addressing your concern with us and if you need further assistance feel free to call in at 833-760-0386.
We want to be able to see how we can make your experience with us a better one.

Thank You,
Customer Experience Department

Apr. 13th, 2020

star star star star star_border

Greg Fountain Sr. Jacksonville, FL

Kim was very helpful in assisting me with my issue, appreciate you guys working with me at this time. Thanks again Greg Fountain

4 years ago

Reply from Endurance

I will pass down the information to Kim. Thank you again for being a great customer!

Apr. 13th, 2020

star star star star star

Johnel Varnum Asheville, NC

Jeff is wonderful. He's patience and understanding and he work with you. That makes me feel very comfortable.

4 years ago

Reply from Endurance

Hello Johnel,
Thank you for the 5 star rating! It is much appreciated!
Thanks,
Customer Experience Department

Mar. 30th, 2020

star star star star star

Patricia Stewart Chesterfield, MO

I haven’t had to use the warranty but times I’ve had to change information people have been very nice and informed.

4 years ago

Reply from Endurance

Hello Patricia,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Thanks,
Customer Experience Department

Mar. 30th, 2020

star star star star star

Stephen fazio Floral Park, NY

They did the write thing By me. I was going to cancel but do to the friendly customer service I kept the policy.

4 years ago

Reply from Endurance

Hello Stephen,
Thanks for sharing your rating with us and the community.
Thanks,
Customer Experience Department

Mar. 30th, 2020

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Werd15 Dallas, TX

They sell you a service but no service is rendered! They sent out a inspector, that could not find the dipstick, looked at the oil and told me I drove the car too hard. They denied the claim, no questions asked....... hung up on me after they told me they were on my side.?????? DO NOT SPEND YOUR HARD EARNED MONEY!!!!!!

4 years ago

Reply from Endurance

Hello,
We do apologize for you not receiving the best experience with our company.
I want to thank you in advance for addressing your concern with us. In order for us to be able to assist you in this matter we will need further information to locate you in the system. Please call us at 866-432-4443 and ask for the Customer Experience Department. We do not want you to put your personal information up online so it would be best to call in.
We want to be able to see how we can make your experience with us a better one.

Thank You,
Customer Experience Department

Mar. 23rd, 2020

star star_border star_border star_border star_border

Ardian 'Ewa Beach, HI

I submitted my info for a quote on their website for my new vehicle requesting them to email. They didn't, i got a call instead and was put through high pressure salesperson (may as well be robots)and manager after manager. I could say they try to bully and guilt you into signing up. Due to that i didn't buy their warranty.

4 years ago

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P. Kennedy Valdosta, GA

Watch your money. When they actually have to pay out they are slow to pay out and drag their feet. Multiple national dealers agree on what needs to be done and they refuse to fix it. It is covered under the warranty and still fighting it.

4 years ago

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Frances Saykaly

I've received several notices from Endurance regarding their price increases, including a Customer Code number. They state their service contract designed "specifically for my vehicle". The trouble is: I don't even own a vehicle. Can you say "SCAM"!!

4 years ago

star star star star star

Gregory P. Crnkovic Joliet, IL

Customer service agent was a lovely girl who immigrated from Bosni. A delightful girl, very knowledgable.

5 years ago

star star star star star

george

I have had Endurance for a month now and I am extremely satisfied with their customer service, especially with Martin.

6 years ago

star star star star star

Luana Pace Jersey City, NJ

Was a great. Help.. Helped me w all my ? .. Was very greatfull i will definitely. Recomend my friendz

7 years ago

star star star star star

Gloria Wright Auburn Hills, MI

Art was very pleasant to speak with. He is the best customer service representative I have dealt with in a long time.

7 years ago

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Robert Browne Cleveland, OH

Was not happy with so many exclusions in the contract Called to cancel policy. Which was achieved, but spent an extraordinary time on hold, and was passed from one person to another

2 years ago

star star star star star

Willie Ferguson Columbus, GA

the customer service is great. the attention received great

6 months ago

Reply from Endurance

Hi, Willie, We appreciate the rating and are glad we could provide you with a positive experience!

- The Endurance Team

Jan. 23rd, 2024

star star star star star

Darrell Smith Atlanta, GA

Very nice and helpful Customer Service Agent

6 months ago

Reply from Endurance

Thanks so much, Darrell! We look forward to helping you again.

- The Endurance Team

Jan. 23rd, 2024

star star star star star

jerome mccullen Perham, MN

Question answered very well . Friendly Rep. Thanks.

6 months ago

Reply from Endurance

Hi, Jerome. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.

- The Endurance Team

Jan. 23rd, 2024

star star star star star

Cathy Jo Payne (CJ)

Great customer service. The best I've had in a long time.

6 months ago

Reply from Endurance

Cathy, we're happy to hear you had a positive experience with Endurance! We value your input and encourage you to share more details about your experience with our team.

- The Endurance Team

Jan. 23rd, 2024

star star star star star

Carol Reid Philadelphia, PA

Customer service was very helpful/ and polite

6 months ago

Reply from Endurance

Hi, Carol.
Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.

- The Endurance Team

Jan. 23rd, 2024

star star star star star

DB

Very pleasant and informative. Wonderful experience

6 months ago

Reply from Endurance

Hello, DB. Thanks for sharing your rating with the community and us!

- The Endurance Team

Jan. 23rd, 2024

star star star star star

Larry Smith Melbourne, FL

Associate was great, I appreciate her help very much.

6 months ago

Reply from Endurance

Hi, Larry. We are thrilled to learn that you had a positive experience with our team!

- The Endurance Team

Jan. 23rd, 2024

star star star star star

Domonique Davis NY

Absolutely wonderful warranty company definitely recommend

7 months ago

Reply from Endurance

Hi, Domonique. Thank you for recommending us in your review! We’re glad your experience with us was a great one.

- The Endurance Team

Jan. 23rd, 2024

star star star star star

Shirley Swindle Lewisville, TX

Handled all questions in a very professional manner

7 months ago

Reply from Endurance

Hi, Shirley. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.

- The Endurance Team

Jan. 23rd, 2024

star star star star star

Terrie Welch Forest Park, GA

They have the best customer service care

7 months ago

Reply from Endurance

Hi, Terrie. We appreciate the kind words and are glad we could provide you with a positive experience!

- The Endurance Team

Jan. 23rd, 2024

star star star star star

Brad Love Leander, TX

Customer service continues to be outstanding!

7 months ago

Reply from Endurance

Hi, Brad. Thanks for your review. We're glad to hear you had a great experience with our team! Please contact us if you have any further questions.

- The Endurance Team

Jan. 23rd, 2024

star star star star star

lerization Wichita, KS

representative was very courteous and polite

7 months ago

Reply from Endurance

Hi, lerization. Thanks so much for taking the time to write us a review!

- The Endurance Team

Jan. 23rd, 2024

star star star star star

Marguerite Washington Mesa, AZ

The manager was very knowledgeable regarding the product.

7 months ago

Reply from Endurance

Hi, Marguerite. We appreciate the kind words and are glad we could provide you with a positive experience!

- The Endurance Team

Feb. 14th, 2024

star star star star star

Mitzie Mitchell Smithfield, NC

Everyone is very nice every time I reach out to them Mitzie

7 months ago

Reply from Endurance

Hi, Mitzie. Thanks so much for taking the time to write us a review!

- The Endurance Team

Feb. 14th, 2024

star star star star star

Angel CA

Great custemer service polite friendly knowledable

7 months ago

Reply from Endurance

Hi, Angel. Your feedback is highly appreciated. Thank you so much for the review!

- The Endurance Team

Mar. 21st, 2024

star star star star star

Ronald Masters Fulshear, TX

Great warrenty company. Super customer service

7 months ago

star star star star star

John John Sanford, NC

Super helpful went out of way to help me

7 months ago

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Debbie GERITANO Boston, MA

Just a phone call to customer service. Which was very informative. She was very helpful.

7 months ago

star star star star star

Charmaine Gant Chicago, IL

Amazing customer service very informative or a package deal

7 months ago

star star star star star

Craig VanEck Caledonia, MI

Helpful and knowledgeable. Pleasant voice.

7 months ago

star star star star star

Diamond Chase Arlington, TX

I like the service, quality and the the representative

7 months ago

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Jim Coble

cold. Haven't received any correspondence or my card from you. So far customer service is not what I expected

7 months ago

star star star star star

Don Shea Slidell, LA

Extremely detailed information provided by Kim.

7 months ago

star star star star star

Linda Cichoski McHenry, IL

Megan was very professional answered all my questions!

7 months ago

star star star star star

Nicole Van Alstyne

Vernetta was very understanding and listen to my concerns.

7 months ago

star star star star star

Rawhitaker

Professionalism, knowledge and kindness.

7 months ago

star star star star star

Christine Allen Atlanta, GA

She was prompt, courteous and answered all my questions

7 months ago