Name: Endurance
Rating: 4.3

check_circle

Verified Customer

star star_border star_border star_border star_border

Sherman Gillespie

Because when a covered breakdown happen they take forever to approve claim and make you go through a lot to approve the claim

3 years ago

Reply from Endurance

Thank you so much for taking the time to leave us a rating.
Please reach out to us so we can try to make your experience a better one.
[email protected]
Customer Experience Department

Sep. 18th, 2020

check_circle

Verified Customer

star star star star star

Walter Bryan

Haven't had to use them yet. Good customer service.

3 years ago

Reply from Endurance

We are happy that you are having such a great experience with Endurance!
Thank you for your review.
Customer Experience Department

Sep. 18th, 2020

check_circle

Verified Customer

star star star star star

PETER Rayon El Paso, TX

GREAT POLICIES, GOOD REASONABLE PRICE, VERY RELIABLE.

3 years ago

Reply from Endurance

Thank you for leaving a review!

Sep. 3rd, 2020

check_circle

Verified Customer

star star star star_border star_border

Robert Bartel Middletown, RI

Easy to enroll. I have two vehicles enrolled. I haven't used the service as yet.

3 years ago

Reply from Endurance

Thank you for taking the time to leave a review

Sep. 3rd, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Jenine Fields

Complete waste of my time and money. Covers nothin that I need done.So this company has my money and can't do a thing for me. Waste of money

3 years ago

check_circle

Verified Customer

star star star star star

Cisneros

Seamless and professional and knowledgeable staff

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Bruce Bergen Minneapolis, MN

Too Expensive and too difficult to understand. Is it just the drive train the is covered?

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jeff Burns Grand Saline, TX

I haven't got a good review for them. Because I bought the best warranty for my vehicle and they magically don't cover what the warranty paper says.

3 years ago

Reply from Endurance

Hello Jeff,
We do apologize for you not receiving the best experience with our company.
I want to thank you in advance for addressing your concern with us. We would like to have a conversation with you. Please call in at 833-760-0386 or email us at [email protected] so we can set up a time to talk to you. We are having a difficult time locating your file.
We want to be able to see how we can make your experience with us a better one.

Thank You,
Customer Experience Department

Jul. 1st, 2020

check_circle

Verified Customer

star star star star star

Luis F. Velazquez Miami Beach, FL

Easy and productive, very professional. Is a good warranty

4 years ago

Reply from Endurance

Thank you very much for the review. we greatly appreciate it.

Apr. 17th, 2020

check_circle

Verified Customer

star star star star star

Tom Lacertosa

They are responsive to any questions I have

4 years ago

Reply from Endurance

Thank you Tom for your 5 star review! Greatly appreciated

Apr. 6th, 2020

check_circle

Verified Customer

star star star star star

Willie Morris jr Chicago, IL

Best prices so far I'm getting everything I could ask for

5 years ago

check_circle

Verified Customer

star star star star star_border

William D McElveen Florence, SC

Great overall customer service and seems to be a great aftermarket warranty.

5 years ago

check_circle

Verified Customer

star star star star star

Michael Cardona Chicago, IL

Excellent, friendly customer service with affordable price.

5 years ago

check_circle

Verified Customer

star star star star star

Mario A Dobles

Endurance i s very company and his people are very helpful

5 years ago

star star star star star

Denise Cooper Richmond, TX

Tabatha was excellent. She was very patient while helping me with navigating the app.

9 months ago

Reply from Endurance

Hi, Denise. We’re so happy to hear you had a great experience with Tabitha from our customer service team! If you have any other questions about the mobile app, please don't hesitate to contact us.

- The Endurance Team

Jul. 18th, 2023

star star star star star

Lillian thompson

The gentleman that help me was so good. He explained a lot to me his name is.Shiwone he is the best

10 months ago

Reply from Endurance

Hi, Lillian. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.

- The Endurance Team

Jul. 18th, 2023

star star star star star

Steve Mcclanahan Columbia, MO

I lost service and the customer care representative called me back and answered my questions.

11 months ago

Reply from Endurance

Hi, Steve. Thank you so much for leaving us a stellar rating!

- The Endurance Team

Jul. 18th, 2023

star star star star star

Sonya Ayeee Monroe, LA

The representative presented Excellence service and was able to handle my needs successfully.

11 months ago

Reply from Endurance

Sonya, thank you so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations. We’ll make sure that they receive the recognition they deserve.

- The Endurance Team

Jul. 18th, 2023

star star star star star

Phillip Williams Chicago, IL

I had an excellent helper today that ease My mind and I truly appreciate her!!!!

11 months ago

Reply from Endurance

Hi, Phillip. We're happy to hear that our team provided you with great customer service! We pride ourselves on operating with integrity to deliver our promise of peace of mind.

- The Endurance Team

Jul. 18th, 2023

star star_border star_border star_border star_border

Etricia Williams-Robinson Pelham, AL

After paying this company for months, the one time I needed repair, NOTHING is covered in the contract, just 200 other things, not one thing that was actually wrong with my vehicle. I wish zero stars was an option.

6 months ago

Reply from Endurance

Hi Etricia, we’re sorry to hear about your experience. We’d like to see what we can do to make things right. Please email [email protected] with these details and your policy information, and we will be in touch soon.

Thank you,
The Endurance Team

Jan. 23rd, 2024

star star star star star

Greidys Soria Durham, NC

Bridgette was amazing she helped me find local shops to take my car for repairs. She went above and beyond.

1 year ago

Reply from Endurance

Greidys, thank you so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations. We’ll make sure that they receive the recognition they deserve.

- The Endurance Team

Jul. 18th, 2023

star star star star star

Jose Alejandro Bradenton, FL

i think his name was robby he had an accent was pretty cool and he help with everything give that man a raise frrfrr.

1 year ago

Reply from Endurance

Hi, Jose. We appreciate the rating and are glad we could provide you with a positive experience!

- The Endurance Team

Jul. 18th, 2023

star star star star star

Dwuan Royal Berwyn, IL

I like everything about this company especially the customer service. There is no long wait to speak with a live agent

1 year ago

Reply from Endurance

Dwuan, we so appreciate your review and look forward to continuing to provide you with excellent service!

- The Endurance Team

Jul. 18th, 2023

star star_border star_border star_border star_border

Keir Dubose

My experience so far has not been pleasant. It’s as if I invested in the warranty for nothing. For every time I had my vehicle serviced and called into the warranty company my issues were not covered leaving me alone to pay the entire envoice plus the fee I gave the company for warranty .

1 year ago

Reply from Endurance

We appreciate your feedback, Keir and are sorry to see that you may not have had the best experience. If you have additional details, we would like to hear more. You may send us an email at [email protected].

Thank you,
- The Endurance Team

Jul. 18th, 2023

star star star star star

[email protected] Youngstown, OH

The agent was excellent, tried his best to talk me out of counseling. He need to train everybody smile.

1 year ago

Reply from Endurance

Thanks for taking the time to share your positive experience. We truly appreciate it!

- The Endurance Team

Jul. 18th, 2023

star star star star star_border

Elizabeth James Queens, NY

I appreciate Kim’s patience and ability to explain the process of the auto assurance. She was so professional and polite.

1 year ago

Reply from Endurance

Hi, Elizabeth. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!

- The Endurance Team

Jul. 18th, 2023

star star star star star

Shannen brown Maple Grove, MN

My questions were all answered with respect and a caring attitude. Glad I made the switch from (garbage) car shield.

1 year ago

Reply from Endurance

Hi, Shannen! Thank you for the stellar rating! We're glad you made the switch to Endurance as well. We look forward to providing you with excellent service for years to come.

- The Endurance Team

Jul. 18th, 2023

star star_border star_border star_border star_border

Jeffrey Russ Indianapolis, IN

Paid for a warranty and was not disclosed that there is a cap on how much they cover over the term of the warranty, had a major repair and it wasn’t even enough to cover the full repair, and now have no more coverage for the remaining 2.5 years of the contract. Very disappointing and frustrating. I’ll never use this company again

1 year ago

Reply from Endurance

Hi, Jeffrey.
At Endurance, we really value feedback. Please contact us at [email protected] so we can better understand the events that took place and see what we can do to make things right.

Thank you,
- The Endurance Team

Jul. 18th, 2023

star star star star star

Tim Barker Crumpler, NC

Kim was very polite, professional and very helpful over the phone. She also called me back when needed quickly.

1 year ago

Reply from Endurance

Hi, Tim. Thanks for your review. We're glad to hear you had a great experience with our team! Please contact us if you have any further questions.

- The Endurance Team

Aug. 15th, 2022

star star star star star

Gary Vogel Excelsior, MN

Very helpful staff. First call set my contact number. Subsequent calls got right to my history. Made things very easy.

1 year ago

Reply from Endurance

Gary, We're happy to hear that our team provided you with great customer service! We pride ourselves on operating with integrity to deliver on our promise of providing peace of mind.

- The Endurance Team

Jul. 19th, 2022

star star star star star

Shelby Cash Waleska, GA

Customer service rep was was so nice and helpful.She answered all my questions and was totally amazing.

1 year ago

Reply from Endurance

Shelby, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service and we are ecstatic that we met that mark!

Jul. 19th, 2022

star star star star star

Vinny Mack Mableton, GA

The service representative was awesome and very informative. Some of the best customer service I’ve ever received.

1 year ago

Reply from Endurance

Vinny, thank you so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that they receive the recognition they deserve.

- The Endurance Team

Jul. 19th, 2022

star star star star star

Ralph James Cordova, TN

I really love their service and they deliver what they promised and I would definitely recommend to friends and family

1 year ago

Reply from Endurance

Ralph, We’re so grateful to have you as a part of the Endurance family and for the trust you’ve placed in us. We look forward to continuing to provide you with excellent service and peace of mind.

- The Endurance Team

Jul. 19th, 2022

star star star star star

mike mills Washington, DC

It was great, she was incredible. She provided all the information I needed. She also was very patient with me.

1 year ago

Reply from Endurance

Mike, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service and we are ecstatic that we met that mark!

- The Endurance Team

Jul. 19th, 2022

star star star star star

Elise Robinson Rex, GA

Representative was very professional and handled my inquiry. Also, took the time to go over my coverage.

1 year ago

Reply from Endurance

Hi, Elise. Thanks so much for taking time out of your day to leave us a review! Please let us know if you have any other questions.

- The Endurance Team

Jul. 11th, 2022

star star star star star

Vince Hill Buffalo, NY

Was very good the representative was well-informed and answered all my questions in the comprehensive way

2 years ago

Reply from Endurance

Hi, Vince. Your feedback is highly appreciated. Thank you so much for the review!

- The Endurance Team

Jul. 11th, 2022

star star star star star

Montel Elliott Abilene, TX

Awesome experience. Tanya helped me get my contract switched in a timely manner and with great service!

2 years ago

star star star star star

Superfly S Hyde Park, MA

Tanya was a big help with my questions. She was knowledgeable, efficient and courteous. Great customer service!

2 years ago

star star star star star

Venus

I have dropped my vehicle off to be serviced and was checking out about getting a Rent-A-Car they were very helpful

2 years ago

star star star star star

Lauren Diaz Fort Worth, TX

I called to ask questions about my policy and the customer service rep answered all of my questions :)

2 years ago

star star star star star

Jerrode S

Great assistance from Tabitha G I was assisted well along with no problems getting my matter resolved thanks

2 years ago

star star star star star

Kenneth Bickley Summerville, SC

I am rating the service I received on my phone call. The agent was well informed and very very helpful.

2 years ago

star star_border star_border star_border star_border

D. Cummings Humble, TX

They say and brag on the superior service and protection, but when the dust settles, maybe they are ALL just the SAME. They have me in a 24-month Payment Contact. They may cancel me or extend my term. My hope is that at least they look into new approaches to claim handling, vehicle upgrades, OEM updates, Industry trends, and service improvements.

2 years ago

star star star star star

kelly rucker Farmington, MI

Went over details of the warranty program. Felt confident after speaking with the agent about my purchase.

2 years ago

star star star star star

Endurance Las Vegas, NV

The young lady I talked with was very friendly and knowledgeable about the policy!! She helped be a lot. Thanks.

2 years ago

star star star star star

Danielle Adams Belleville, IL

Carol H was very patiently. Would not let me off the phone until it was completed. Thank you you are amazing.

2 years ago

star star star star star

Matthew Goff Lewisville, TX

Tabitha was very knowledgeable and helpful the entire call. I could hear her smile from beginning to end.

2 years ago

star star_border star_border star_border star_border

Britney Jackson New York, NY

The customer service representative was very rude and rarely knew what they were talking about. One would tell me something, the next something different. Took me over 4 months and 3 to 4 representatives to get my policy canceled.

3 years ago

star star_border star_border star_border star_border

Steve Tenisha New York, NY

DO NOT USE THIS COMPANY !!! They are fast in taking your money, but when it comes to fulfill your claims you will wait..... They will treat you like a dog, running after them. And they will do everything not to fulfill their part. I am waiting more then a week for their respond while my car still in the shop.

3 years ago Edited September 14, 2021

star star star star star

NE Dream ,

The professionals I spoke with were knowledgeable, friendly and took their time to address any of my concerns.

3 years ago