Name: Endurance
Rating: 4.4

star star star star star

Monet Tatianna Dallas, TX

Endurance understands the current situation and they are helping all of us who are currently struggling. Unity always wins! Thanks, Endurance.

4 years ago

Reply from Endurance

Hello Monet,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Thanks, Customer Experience Department

Mar. 26th, 2020

star star_border star_border star_border star_border

George S Weichelt Cape Coral, FL

One star is still one too many for this rip-off company. They will automatically reject any warranty service on the first try. They will screw you at every chance they have. They have refused warranty service because they said the part wore out! Why and the hell would anyone buy a warranty from this company when they cheat at every chance they get. Even if it says your part is covered in writing they will deny any warranty work. Save your money or find someone else, anyone else because Educance sucks!

4 years ago Edited September 14, 2021

Reply from Endurance

George,

We appreciate you working with our Customer Service Manager to find a resolution. We appreciate your patience and we're glad to have you as a customer!

Thank you,
Customer Experience Department

Apr. 15th, 2020

star star_border star_border star_border star_border

Deak Allison Portland, OR

Would anyone be interested in joining a class action lawsuit against Endurance? They recently decided to deny my claim stating that I made modifications to my vehicle. They did say they could take more money and still not guarantee coverage. I feel that they use this shady business practice of taking premiums, but when it comes time to pay out they look for a loop hole to not pay the claim.

4 years ago

star star_border star_border star_border star_border

Gail Fort Worth, TX

I urge you NOT to buy this also due to the pressured sales personnel. I called due to the fact I had received a letter in the mail stating the price of extended warranty was going to increase on March 5,2020. I simply called to get information, however, when I said I would need to discuss this with my husband and would need to call back, the manager stated "We can't give away free money. If you don't purchase now, the prices will go up." I said even in the next 3 days? He stated again yes. WALK AWAY!

4 years ago

star star_border star_border star_border star_border

Erik Jonsgaard Colorado Springs, CO

Endurance denied my claim claiming "continued operation" but my mechanic confirms that there was no indication available (codes, check engine indicators, loss of compression via digital compression diagnosis, bad noises, etc.) That would have led me to believe any damage was being done to my motor until it failed. My truck needs an expensive new motor and has been in the shop for months. Hired an attorney and sent breach of contract notification but they are forcing me to go through arbitration which is drawn out and costly. Shame on you Endurance for not honoring your contract. BUYER BEWARE

4 years ago

star star_border star_border star_border star_border

Maggie Sandown, NH

I would not recommend this policy to anyone. I found them difficult to work with. They stated in their policy that they would cover something as simple as a horn but when it came time to get it fixed they claimed that the electrical part leading up to the horn was not covered. This part by the way is not a common part that fails like the brakes or the battery.

4 years ago

star star_border star_border star_border star_border

NY guy Peekskill, NY

I received a letter from Endurance telling me that my previously purchased extended warranty for my 2017 Subaru Forester has expired. When calling to them (Vehicle Protection Coordinator Ms. P), I was basically bullied to buy another protection plan. The thing is, my current warranty DID NOT expired. This is a scam that the company is pushing to force people to buy their services. They should be put out of business, and the faster the better for all of us who drive...

4 years ago

star star_border star_border star_border star_border

Crystal Ponca City, OK

I bought this warranty in August. I seemed really great! Bumper to bumper coverage, monthly payments but they recorded the mileage wrong but I didn't know that until I took my car in to get it fixed. Then they refused to fix it. They would not change the mileage and not I can't get a full refund. This place is a joke. I absolutely regret getting this coverage. DON'T DO IT!!!!!

4 years ago

star star_border star_border star_border star_border

Tamieka Battle Pittsburgh, PA

I brought a 2013 Nissan Armada on 25th of March with a warranty from this company exactly 4 months later my differential breaks and this warranty refuses to fix my vehicle every time they ask the technician to do something a they do it they ask them to do some other senseless task now I'm being told I have to come out of pocket because they are looking for a reason to deny my claim so look for a warranty some where else they will take your money but not pay for your vehicle plus Shannon from customer service sucks

4 years ago

star star_border star_border star_border star_border

Arman

Very dodgy service. The immediately transfer you to a repair shop (in this case was Rapid Tune Chadstone) who can easily tell you whether covered or not but they do not, and after leaving my car there for 4 days thinking they have applied for the warranty I was told I was not eligible because not one of the covered items. The engine was heating up, and the warranty says engine and transmission, but because it was heating up from a radiator leakage they said this was not covered! Incredibly disappointing and you are better of without it

4 years ago

star star_border star_border star_border star_border

Mark A Emanuele Fords, NJ

One Star because I can't give No stars. They were quick to take my money. When I bought the coverage, I was specifically told that the suspension on my vehicle WAS covered. I was never sent a copy of my contract, but they took my money. When my air suspension had problems, they told me that they DON'T cover the suspension. STAY AWAY FROM THESE CROOKS!!!!!!

5 years ago

star star_border star_border star_border star_border

Abelardo Fonseca Rockport, TX

Before taking my truck to the dealer, I called Endurance and told them that the A/C had gone out. I had purchased their best policy. The Endurance representative told me to take my truck anywhere and Endurance had me covered. Wrong! Did not pay one red cent. In other words, it didn't matter that I checked with them first before the repairs were done.

5 years ago

star star_border star_border star_border star_border

Cheryl Wright Westfield, IN

I have paid for my warranty for over a year. I took my car into the shop on Thursday June 7th before 8AM. It is now Monday afternoon at 2:30 and I have been trying to talk to Customer Service about getting the work authorized as the dealership has diagnosed it and has the parts but Endurance has not authorized my service even though it is covered by my policy. I have been on hold for over an hour and half. I dont think I would call that a brief delay.

5 years ago

star star star star star

ANNA TUCKER Antioch, TN

The CSR that I spoke with was very sweet and helpful. I was able to update my account info and get on with my day very quickly.

7 years ago

star star star star star

homer s

nicole was very helpfu lshe answered all my questions and even helped me skip my payment this month thanks nicole for your help

7 years ago

star star star star star

b Augusta, ME

Excellent customer service! Had a question about coverage of a new policy and was given an answer completely and clearly.

7 years ago

star star star star star

Hillary Alva Oden III

Ran into financial hardship called to cancel, and manager eddie P took care of the month of January for me. He is a frigging saint

7 years ago

star star star star star

Steve Shive Stuart, FL

Ms Nina L was very helpful in making changes to my new plan. Great experience!

6 months ago

Reply from Endurance

Steve, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!

- The Endurance Team

Jan. 23rd, 2024

star star star star star

Todd Hayes Loris, SC

Very pleasant & easy to understand. Answered my questions professionally.

6 months ago

Reply from Endurance

Hi, Todd. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!

- The Endurance Team

Jan. 23rd, 2024

star star star star star

Calvin Jackson

I spoke with Tabatha and she was so helpful and understood what I needed

6 months ago

Reply from Endurance

We're happy to hear that our team provided you with excellent service, Calvin. We’ll make sure that they receive your feedback. We're sure it will make their day!

- The Endurance Team

Jan. 23rd, 2024

star star star star star

Pbjlila Garcia

Rodney took care of my question great customer services 👍🏼👍🏼

6 months ago

Reply from Endurance

Hi, Pbjlila. We’re so happy to hear you had a great experience with our customer service team!

- The Endurance Team

Jan. 23rd, 2024

star star star star star

retha moore Raeford, NC

I received excellent help and the lady was so patient…thank you so much

6 months ago

Reply from Endurance

Hi, Retha. Welcome to the Endurance Family!
Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come.

- The Endurance Team

Jan. 23rd, 2024

star star star star star

Steven Jones

Endurance fixed my infotainment system with no complications

6 months ago

Reply from Endurance

Steven, thank you for the wonderful review and for taking the time to share your feedback about your claim with Endurance.

- The Endurance Team

Jan. 23rd, 2024

star star star_border star_border star_border

Sheryl Book IA

Everything is left to a computer. So whatever your car year is it is done. I have a low mileage car older car but it is still expensive.

6 months ago

Reply from Endurance

Sheryl, we're sorry to see that you may not have had the best experience. If you have additional details, we would like to hear more. You may send us an email at [email protected].

Sincerely,
The Endurance Team

Jan. 23rd, 2024

star star star star star

John Melendez Charlotte, NC

I’ve had endurance for six months and they’ve been doing good for me so far

6 months ago

Reply from Endurance

Hi, John. Thank you so much for rating your experience with us so highly!

- The Endurance Team

Jan. 23rd, 2024

star star star star star

Quentin McAlister Baltimore, MD

The customer service Representative did a excellent job very knowledgeable

6 months ago

Reply from Endurance

Hi, Quentin. Thanks for your review. We're glad to hear you had a great experience with our team! Please contact us if you have any further questions.

- The Endurance Team

Jan. 23rd, 2024

star star star star star

William Phillips, Jr Burlington, NC

Very helpful and courteous. Went beyond to help me get a copy of my contract.

6 months ago

Reply from Endurance

Thank you so much for your 5-star review, William! We will share this with our customer experience team to let them know to keep up the amazing work.

- The Endurance Team

Jan. 23rd, 2024

star star star star star

Rushonda Bryant Markham, IL

My representative was so nice and helped me with all of my questions.

7 months ago

Reply from Endurance

Hi, Rushonda. We’re so happy to hear you had a great experience with our customer service team!

- The Endurance Team

Feb. 14th, 2024

star star star star star

Lona Gabree Chatham, NY

Fast courteous service answering all my questions in a very timely manner.

7 months ago

star star star star star

Mary Ann lady in red Huntington Station, NY

They were very nice and the Man answer what I needed and what to do

7 months ago

star star star star star

Highlander Silver New York, NY

Tabitha answered my questions with ease and is an asset to the company.

7 months ago

star star star star star

Gerald Hughes Cincinnati, OH

The last rep was great explained the process and got the job done

7 months ago Edited October 6, 2023

star star star star star

David Capretto

Endurance lived up to what I paid for. Easy claim process and no hassle.

7 months ago

star star star star star

Paul Jaffe Birmingham, AL

claim was easy to navigate at Honda Dealership. Good policy. Thank you.

7 months ago

star star star star star

Brenda

Easy to deal with . Never had to do this before so that helped.

7 months ago

star star star star star

Culbert clark Lithonia, GA

I like everyone I have ever spoken with are extremely professional no dislike

8 months ago

star star star star star

Ann Haws Damascus, MD

Great customer service I always get great service when I call with questions

8 months ago

star star star star star_border

vanessa Jackson, MS

They made it easy to get my questions answered and they provided great coverage.

8 months ago

star star star star star

Corinne Weaver Hattiesburg, MS

Addie was amazing! She was very knowledgeable & patient with all my questions.

8 months ago

star star star star star

DISCIPLE OF CHRIST Staten Island, NY

Great service and fast and professional service by customer service thank you

8 months ago

star star star star star

James Arthurs IL

Courteous service. Pleasant rep. Over all a great experience

8 months ago

star star star star star

Joyceiii Davis Monroe, LA

Stands by their policy, friendly and respectful gray business

8 months ago

star star star star star

Monique Ballinger Fort Worth, TX

The customer service was outstanding! My representative was awesome!

8 months ago

star star star star star

Janella Alfred Houston, TX

I love the fact that they explain and walk me through my coverage..

8 months ago

check_circle

Verified Customer

star star star star star

Jim Daugherty

Good fast service and reliable information

3 years ago Edited January 10, 2024

Reply from Endurance

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Thanks, Customer Experience Department

Sep. 24th, 2020

check_circle

Verified Customer

star star star star star

Elayna

I've been with the company many years foe both my cars.

3 years ago

Reply from Endurance

Welcome to the Endurance Family! Thank you for the review.

Sep. 24th, 2020

check_circle

Verified Customer

star star star star star

Matthew Hayes

Very friendly, courteous, knowledgeable about the company.

3 years ago

Reply from Endurance

Thank you so much for taking the time to leave us a rating.
Customer Experience Department

Sep. 24th, 2020

check_circle

Verified Customer

star star star star star

stephen atkinson

easy to talk to, listens to questions that i might have

3 years ago

Reply from Endurance

Thank you for taking the time to leave us a review

Sep. 18th, 2020

check_circle

Verified Customer

star star star star_border star_border

joan reuter

i have yet to recieve a copy of my contract or a card with info in case i need it

3 years ago

Reply from Endurance

Hello Joan,
I am going to expedite a copy of your coverage to you.
We apologize for any inconvenience this may have caused.
If you have further questions please email [email protected].
When you receive the copy of your contract please do feel free to change your review.
-Customer Experience Department

Sep. 18th, 2020

check_circle

Verified Customer

star star star star_border star_border

Mel

I haven't had to use the service but some things I was promised I haven't received yet

3 years ago