Name: AUTOPAY
Rating: 4.1

check_circle

Verified Customer

star star star star star

Jessica Zei San Antonio, TX

My agent, Jordan, was so helpful. He was able to walk me through the numerous versions of my loan paperwork and with all of his hard work and advocating for me I was able to cut my interest rate in HALF! I am SO happy!

2 years ago

Reply from AUTOPAY

Jessica, thank you for choosing AUTOPAY! We are thrilled to have cut your payment in half! Cheers AUTOPAY!

Jun. 2nd, 2021

check_circle

Verified Customer

star star star star star

Johnathan Perez Irving, TX

My rep Nemo with autopay went all the out his way to help me find the best deal after turning down 3 offers he found what I wanted. Kept me update through out the whole process. Great company hands down

2 years ago

Reply from AUTOPAY

Thank you Johnathan for choosing AUTOPAY! We appreciate your business!

Jun. 2nd, 2021

check_circle

Verified Customer

star star star star star

Donald Shelbyville, IN

Customer service is great process was very easy and didn't have to make a trip to an office they sent a prepaid label for paperwork that had to be mailed in which made everything go smoothly

2 years ago

Reply from AUTOPAY

Thank you Donald for your feedback and business!

Jun. 2nd, 2021

star star star star star

P Jones Lawrenceville, GA

Sooooooo very helpful ! Jaclyn was Amazing she was on top of everything every step of the way and her communication was amazing ! Would definitely recommend 10/10 ! Process was very fast and smooth I had a hiccup due to my end and she was able to assure me she would stay on top of everything as she did ! Got my new financing and I am certainly satisfied!

8 months ago

star star star star star

Walt Harrison Barberton, OH

The whole process from start to finish was completely easy there was absolutely nothing I had to do other than provide documentation they walked me through the whole process nami T was extremely knowledgeable and very very patient and she understood everything I was going through and she explained everything that I was going to go through thank you very much and I would definitely give Nami a five-star rating if I could give her more I would

9 months ago

Reply from AUTOPAY

We love happy customers. Thank you for this review.

Sep. 1st, 2023

star star star star star

Alexander Lockley Kings Mountain, NC

Brandon, my loan specialist, was absolutely phenomenal. He communicated professionally and clearly through every step. He kept me informed of every change, need, a bit of progress. He offered realistic time frames based on his experience. He was kind, well informed, and a pleasure to work with. I highly recommend using Autopay and working with Brandon specifically.

9 months ago

star star star star star

felix soria Ansonia, CT

I loved how smooth the process took place! Thank you Matthew M for going above and beyond when it came to answering all my questions and concerns. Throughout my whole process of trying to find a better APR rate and a better monthly payment for an auto loan Matt was the person that helped guide me to that better APR rate, which is what I was looking for! Thank you once again Matt for your professionalism and overall taking care of my process. It’s been a pleasure!

9 months ago

star star_border star_border star_border star_border

J's channel Crested Butte, CO

Total scam. Submitted all of my documentation, w2's, proof of insurance, drivers licenses, all of it!! Sat for 3 days before I had to call them and they decided to tell me they no longer do new car purchases only refi's. It's all ok though, they are just working on their online portal, unreal!!

2 months ago

star star star star star

Joey Jr.

My Loan specialist Jody really helped me alot! going through the process with my car refiance with this company was very easy!

3 months ago

Reply from AUTOPAY

Thanks for leaving this feedback. We love happy customers.

Jan. 24th, 2024

star star_border star_border star_border star_border

Josh Scribner

Mailer from Autopay promised me a 5.1% refinance rate, down from 6.49%. Went through entire application process, hard credit pull, everything looked good. Received a call from a rep who told me I had excellent credit, but 5.1% wasn't available in my area. Best he could do was 6.25% on a shorter-term loan that would dramatically increased my monthly payments.

3 months ago

Reply from AUTOPAY

Thank you for the opportunity to address this complaint. We strive to provide our customers with the best experience possible and are disappointed to hear that they may not have received such an experience from us. We would welcome the opportunity to speak you regarding this matter. Please consider contacting us by calling our escalations line at 1-844-290-5731.

Jan. 19th, 2024

star star_border star_border star_border star_border

Knash

I received the approval letter from ap autopay to refinance my current loan after a week I called them why they cancel my loan they said we don't have any idea you provided everything we need. But we don't see any reason so I will say if your credit score is lower than 700 don't try this company and lose some points they are looking for a fat fish.

3 months ago Edited January 3, 2024

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Jan. 3rd, 2024

star star_border star_border star_border star_border

Diamond Hill Pittsburgh, PA

Horrible, HORRIBLE decision I have made to refinance my vehicle using them. Long story short, my vehicle was considered a total loss 9/15/23. When calling around to find out how the process works with a third party refinance company, customer service is very incompetent, not helpful at all, and can be very rude!!! Every time I request a manager, I always get an excuse as to why a manager is unavailable. After my vehicle loss, I found out that AUTOPAY never did their checks and balances and made sure that the lenders name is on the title! For three months, I had to wait and get the run around about this Title ordeal! While Autopay continues to call me about a car payment. I do not have the car and if the ball was not dropped on their end, my insurance company would have been paid off the vehicle. It is now December, my vehicle is still not paid off! Autopay sent the LOG and title to my insurance company, however, Autopay failed to add the lenders name on the LOG. Now no one is answering the phone to give me an update on the fixed documents or lack thereof. BOTTOM LINE: Do not do business with this incompetent company which has a lot of different hands in the pot making them send you to 4 different departments just to get correct information.

4 months ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Jan. 3rd, 2024

star star_border star_border star_border star_border

JJ Chicago, IL

stay away, fraud. major good/5 start reviews seem like automated. Website where they advertise the rate had 4.79% interest rate for 60 months for new auto loan that hyper linked to their website with interest rate of 5.69%. To look for rate they ended up hitting hard credit. then asking to submit all the forms as if I was agreeing to their loan with out knowing the rate. Additionally no one called me. so I called the number on the website to learn what was going on with my application. the agent on the phone did not know any thing about my application except they needed at least about a day for their underwriter to look through the information to come up with a rate. which was a surprise where other lenders could provide information in minutes right on their website with prior approvals. next day I called. The agent on line Ivan C did not seem to be interested in gaining business. had totally wrong impression of the purpose of the application. instead of reviewing everything he was stating that I needed refinance on my old car. explained to him that I am buying a new car. he was then like are you financing your leased car. again tried to correct him. He did not acknowledge that there was error in interpretation or offer even an apology. instead acted like it was all my fault. They had hard hit my credit. now provided rate almost 2 percent more than the claimed rate on the website. I am not sure if 12 year perfect credit with out any delinquency, 100% timely payment, no negative marks on credit, a stable full time job with over 5 years at current job, credit with 807 credit score cant get me the top in the line rate than what will? the person on the phone did not care at all. later closed my application notifying over the email claiming as if I asked to cancel my application without providing formal documentation of the interest rate approved etc. so do not have evidence to take any real legal actions against them.

5 months ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Nov. 16th, 2023

star star_border star_border star_border star_border

Lauren Robinson Columbia, SC

Pre-qualification letters are all lies. They will use that pre qual to get you to call and give all od your info jusy to get you a rate that is TRIPLE what you were "pre qualified" for. Says its good for 45 days if certain criteria stay the same and thats a lie as well. It says they are BBB accredited and I showed a loan officer where thery are not BBB accredited, he conveniently ignored that screenshot. Just do NOT trust any mailer you get from this company, none of it is real. It's just a bait and switch to get you to call and give all your info over. They already had my SSN when I called too....didn't make me too comfortable having her tell me my number. Now they have hit my credit bc of this bait and switch and im stuck with a lower score and can't go to a really reputable company. Deceptive practices all around. I'm sure the "happy" customers just don't realize they've been screwed too.

5 months ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. To explain a bit, the pre qualifications are based on a soft credit inquiry and are not preapprovals. They have very limited information to go by. Until a lender performs a credit inquiry, they do not have all the details necessary to make an informed decision on your potential loan. I would encourage you to give our escalations line a call at 1-844-290-5731 as we would be more than happy to discuss this in more detail.

Nov. 16th, 2023

star star star_border star_border star_border

David G. Port Orchard, WA

waisted a great deal of my with a promise to refinance my auto loan. After awaiting a month to start my new lower finance rate , the autopay employ decided I was not an acceptable loan . this was after being told several times over a 2 week period that I was good to go and they were just waiting on the underwriters . Its very frustrating to be treated that way .I hope my personal information is safe with this company and that I'm not retaliated against for this email. David G Olympia Wa.

5 months ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Nov. 16th, 2023

star star star star star

Fred Cummings

I had a wonderful experience working with this company. Very very helpful and highly professional people to work with. Deliah T was extremely helpful and knowledgeable. Very wonderful person to work with?

6 months ago

Reply from AUTOPAY

This is great to hear. Glad we met your expectations.

Nov. 16th, 2023

star star star star star

Teresa Bills Little Rock, AR

The best way to pay when you don't have the cash on you or want to carry cash. Wonderful, it took some time to get it right on how it works. I like it more now that it's so much easier to use.

6 months ago

Reply from AUTOPAY

Thank you for the 5-star review.

Nov. 16th, 2023

star star star star star

Forrest Bertolet Bryan, TX

Deliah was a pleasure to work with throughout the process, letting me know what still needed to be done to move the process forward. Happy with the reduction in my monthly payments.

7 months ago

Reply from AUTOPAY

Communication is key. We are glad you had a great experience. Thank you for the feedback.

Nov. 30th, 2023

star star star star star

All About TnG !

Judy was the best in helping me get my auto refinance. i have a very busy schedule and judy was very patient and helped me step by step. Now i have better rates for my finance. Thanks autopay and Judy

7 months ago

Reply from AUTOPAY

Terrific 5-star review. So glad we could help.

Nov. 30th, 2023

star star star star star

Laquenta Isaac

Great people to work with and very simple process to get refinanced dropped my car dramatically I am so glad i trustes them to do this Thanks Again for helping me save money I am one happy customer

8 months ago

Reply from AUTOPAY

Awesome review. We are happy when we can help our customers save.

Aug. 29th, 2023

check_circle

Verified Customer

star star star star star

Richard Gomez Visalia, CA

The process was seamless and quick. It was actually an enjoyable experience because I felt that I was being taken care of by a rep who was thoughtful and caring.

1 year ago

Reply from AUTOPAY

Awesome Richard! Thank you for the 5 star review.

Sep. 23rd, 2022

check_circle

Verified Customer

star star star star star

Daniel Las Vegas, NV

Jessica is awesome! I had the best experience with refinancing my car loan. She was very thorough, prompt and understanding throughout the whole process.

1 year ago

Reply from AUTOPAY

Thank you Daniel. So glad you had a great experience. We will let Jessica know of your kind words.

Sep. 23rd, 2022

check_circle

Verified Customer

star star star star star_border

Jason Cornelison Albany, OR

Process took much longer than expected, After almost 2 months I finally got my refinancing done. Had to make an extra payment on original loan that was ultimately refunded to me in the end. Process was very lengthy and slow.

1 year ago

Reply from AUTOPAY

Hello Jason. We apologize for not meeting your expectations time wise. Occasionally lenders run behind and can cause things to move a bit slower. This is not the norm. We do appreciate your feedback.

Sep. 23rd, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Lance Busch Grand Prairie, TX

Process was not thoroughly explained and took way too long. Extended warranty was thrown in just to get extra money from me. It doesn't benefit me or my vehicle. Warranty is setup so they avoid any liability and offer minimum coverage. I was never given the option to confirm or deny the warranty. I could have had a lower payment now I'm stuck with something that doesn't benefit me. I'd have rather paid more for better protection instead of the bare minimum, but you expect me to stay on top of vehicle maintenance and keep documentation?

1 year ago

Reply from AUTOPAY

Lance, we would like to let you know that the vehicle service contract is cancellable, if you don't want the service please give us a call and we will get that taken care of for you.

Sep. 8th, 2022

check_circle

Verified Customer

star star star star star

Ethan

Payton F. was the best customer service representative I've ever dealt with in my life. I recommended him to 4 other people who wanted to refinance any vehicles.

1 year ago

Reply from AUTOPAY

Hello Ethan, it is our pleasure to hear your valuable feedback. Thank you for have recommended us!

Sep. 3rd, 2022

check_circle

Verified Customer

star star star star star_border

Marcos

Your website is very easy to follow and I got in touch with someone pretty much immediately so that helps a lot. My first auto loan was at 19% and it got down to less than 11% so I'm very grateful for that.

1 year ago

Reply from AUTOPAY

Marcos, thank you for choosing AUTOPAY, we are excited to see all the feedback and are grateful that we could help you through your refinance!

Sep. 3rd, 2022

check_circle

Verified Customer

star star star star star

Isaac

Autopay was very attentive to my needs and understanding and helped out a lot. They answered all my questions I ever had, and checked with me periodically.

1 year ago

Reply from AUTOPAY

Hello Isaac, thank you so much for taking the time to leave us this amazing review. Cheers!

Sep. 3rd, 2022

check_circle

Verified Customer

star star star star star

Gloria

I was looking for a lower rate than I was paying and they did that for me. The representative was very patient, helpful, courteous, and answered all my questions.

1 year ago

Reply from AUTOPAY

Hi Gloria, we are thrilled to have lowered your rate and save you on your payment! Thanks for the feedback! Cheers AUTOPAY!

Sep. 1st, 2022

check_circle

Verified Customer

star star star star star

Anonymous

Terms are alright, I wish I had a better rate. The woman I talked to was very personable and she helped me out a lot. Every time I called her she got back with me.

1 year ago

Reply from AUTOPAY

Perfect! Thank you! We appreciate you sharing!

Sep. 1st, 2022

check_circle

Verified Customer

star star star star star

Jose

The representative that I spoke with, Patrick Kennedy, I think was just amazing. He gave us amazing customer care and and everything was real simple for us.

1 year ago

Reply from AUTOPAY

Awesome Jose. We will let Patrick know you were pleased. Thank you for leaving us great feedback.

Sep. 1st, 2022

check_circle

Verified Customer

star star star star star

Roberto

Garrett B. did an amazing job. I really wanna shout him out because he was very consistent, he always followed up, so understandable, and he's very knowledgeable.

1 year ago

Reply from AUTOPAY

Hello Roberto. Thrilled to hear you were well taken care of. Garrett is great. We will pass along your kind words to him. Thanks again!

Aug. 31st, 2022

check_circle

Verified Customer

star star star star star

Brittny

The guy Matt, was super helpful and it was convenient to do everything over texting. I don't always have time to be on the phone with people forever so that was nice.

1 year ago

Reply from AUTOPAY

Thank you for the feedback Brittny. We will pass along your kind words to Matt.

Aug. 31st, 2022

check_circle

Verified Customer

star star star star star

Clay

My rate was half of the interest rate I was previously paying. The person that I dealt with was very prompt and answered all my questions with great customer service.

1 year ago

Reply from AUTOPAY

Clay, we are thrilled to have lowered your rate and save you on your payment! Thanks for the feedback! Cheers AUTOPAY!

Aug. 30th, 2022

check_circle

Verified Customer

star star star star star

Casey

It was easy. I was able to do it almost 100% from my phone which was convenient. The rate was slightly higher than advertised but still lower than what I'm paying.

1 year ago

Reply from AUTOPAY

Thank you for your feedback Casey, we appreciate your business! Cheers, AUTOPAY

Aug. 30th, 2022

check_circle

Verified Customer

star star star star star

Georgia Violette Plainview, TX

Easy to work with and very friendly. I found Autopay through Credit Karma. I did not think that I could get a refinance auto loan with such a good percentage rate. But I did.

1 year ago

Reply from AUTOPAY

Hello Georgia, we are thrilled to have lowered your rate and save you on your payment! Thanks for the feedback! Cheers AUTOPAY!

Jun. 17th, 2022

check_circle

Verified Customer

star star star star star

Roe Bartolotta Wappingers Falls, NY

Logan was fantastic , professional , efficient and kept me very informed throughout the entire process . You should be proud to have him as part of your team, a true asset!

1 year ago

Reply from AUTOPAY

This is great to hear Roe, We will pass along your feedback! Thank you!

Jun. 3rd, 2022

check_circle

Verified Customer

star star star star star

Kendra

The rates are very good. The guy I worked with was very polite and directed me in what I needed. They gave me a great interest rate based on my credit score.

1 year ago

Reply from AUTOPAY

Kendra, we are thrilled to have lowered your rate! Thanks for the feedback!

May. 31st, 2022

check_circle

Verified Customer

star star star star star

Ryneka

Joshua was my support agent and he helped and walked me through the whole journey so fast and he never left me with questions and I appreciated him for his customer service.

1 year ago

Reply from AUTOPAY

Perfect! Thank you,! We appreciate you sharing!

May. 31st, 2022

check_circle

Verified Customer

star star star star star_border

Catherine

The person I worked with was very knowledgeable and helpful. I had a bunch of questions that he was able to answer quickly. I was pre-approved for an A.P.R. higher than what I got so that was a surprise.

1 year ago

Reply from AUTOPAY

Great to hear we were able to help you save Catherin! Thank you for sharing your experience with us!

May. 31st, 2022

check_circle

Verified Customer

star star star star star

Anthony

Very attentive anytime I called and they always answer the phone and they always have the ability to answer my question. They were able to help me save money every month.

1 year ago

Reply from AUTOPAY

Anthony, great to hear we were able to help you save! Thank you for sharing your experience!

May. 31st, 2022

check_circle

Verified Customer

star star star star star

Avree Gaston Hartford, MI

Very helpful and friendly staff! They were very attentive in making sure I had the best rates and getting everything gathered that I needed to move onto the next step!

1 year ago

Reply from AUTOPAY

Thank you for the great review, Avree! Great rates and great service are what we always strive for.

May. 12th, 2022

check_circle

Verified Customer

star star star star_border star_border

Alysha Desert Hot Springs, CA

There was a "mix up" with my apr which I wasn't told until all documents were signed the rep was very nice apologetic and communicated well when issues came up but I still haven't received my welcome package and I have a payment due in 3 days have no idea how to make it

1 year ago

Reply from AUTOPAY

Thank you for sharing your feedback. We apologize, as this is not the experience we strive for here at AUTOPAY. If you wish, we would be more than happy to address your questions or concerns as well. Please call us at 844-290-5731 when you are ready.

May. 13th, 2022

check_circle

Verified Customer

star star star star star

Michael Parker Oviedo, FL

They, though not like any finance company I've dealt with in the past,were easy to work with. Most importantly, AutoPay came through with a great low refi rate for me.

2 years ago

Reply from AUTOPAY

We appreciate the great review, Michael!

Mar. 26th, 2022

check_circle

Verified Customer

star star star star_border star_border

Mikey Johnstown, PA

It's a long process. Definitely doesn't happen overnight, but it does happen. It's hard to get someone to respond to your texts sometimes as well. For the most part they're pretty good. Couldn't really help too much on the rates though, I only got my payment lowered about 40 bucks but it's better than nothing.

2 years ago

Reply from AUTOPAY

I'm sorry to hear there was a delay, and that you had trouble contacting us, Mikey! If you would like to discuss your experience, our agents would be happy to go over it with you. Our number is 844-290-5731 and we hope to hear from you!

Mar. 24th, 2022

check_circle

Verified Customer

star star star star star

LeAnn Rene Edwards Port Charlotte, FL

Super easy to deal with and very understanding. I really liked that I could communicate via text....I feel like that gave me a more personal experence with my loan officer.

2 years ago

Reply from AUTOPAY

We're happy to communicate where you're most comfortable, LeAnne! Thanks for refinancing with us.

Mar. 26th, 2022

check_circle

Verified Customer

star star star star star_border

Carolyn [email protected] Sedalia, MO

You waited till everything was done before you told me you were raising the interest I would not have finished or signed the paperwork. It came across as being sneaky and h6

2 years ago

Reply from AUTOPAY

Thanks for reaching out, Carolyn! Since you've left your email address, our customer success team will reach out to you directly to seek a resolution. Thank you for your review!

Mar. 26th, 2022

check_circle

Verified Customer

star star star star star

Zachary Pfriem Cincinnati, OH

2 years ago

Reply from AUTOPAY

Thanks for the awesome review, Zachary! We'll pass this along to Lorenzo for you.

Mar. 17th, 2022

check_circle

Verified Customer

star star star star star

Caresse Davis Albuquerque, NM

I had great experience with finding a low payment auto loan within a short amount of time. My agent was very helpful with out process and was able to find the best rates.

2 years ago

Reply from AUTOPAY

Thank you for sharing your experience, !

Dec. 17th, 2021

check_circle

Verified Customer

star star star star_border star_border

Jeremy Clinton Shawnee Mission, KS

I was promised soft inquiries until a lender chose me and then it would be a hard inquiry by them. I have two hard inquiries. I even called your tool fee number to confirm that it would ne soft until the lender picked me. Luther also gave me muddled information on that happening and too

2 years ago

Reply from AUTOPAY

Hi Jeremy, we must conduct a hard pull to secure a loan for you, so I'm very sorry if you were told something different. Since we take issues like this very seriously, do you mind giving us a call so we can look into this further? Our phone number is 844-290-5731.

Dec. 8th, 2021

check_circle

Verified Customer

star star star star star

William Bonilla Fremont, CA

I am very grateful to Mr. Romel G he was the one who helped me AND he was very patient and was able to have the refinancing in my truck he is a great worker

2 years ago

Reply from AUTOPAY

We'll make sure to let Romel know he's doing a great job, William! I'm so glad he was able to get you a great deal on your refinance.

Dec. 10th, 2021