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Leaf Home Water Solutions

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7.2

Overall Score

Author: Cathleen Bonner

LAST UPDATED: March 10th, 2025

Leaf Home Water Solutions is a reputable direct-to-consumer water treatment company that is quickly growing in popularity, aiming to improve water taste, smell, and color in the homes of its customers. The company can treat water that is sourced from wells or city water systems, and the company will professionally install all water equipment.

Leaf Home Water Solutions is expanding across the nation with a variety of products and customized water treatment systems. 

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The Good

  • Variety of Water Products
  • Free Water Test
  • Salt and Salt-Free Solutions
  • Professional Installation

Variety of Water Products

Leaf Home Water Solutions offers several in-home water treatment products. These products are equipped with self-charging 48-hour battery backup, smart controllers, and LCD displays for easy monitoring.

The most popular water treatment products by Leaf Home Water among homeowners include:

  • Water Softening Systems: These systems utilize ion exchange technology to remove hardness-causing minerals like calcium and magnesium, preventing scale buildup and extending the lifespan of appliances. The state-of-the-art 2-in-1 design combines softening capabilities with premium catalytic carbon to treat bad taste and odor caused by chlorine, chloramines, or organic matter.

  • Salt-Free Conditioners: For those seeking alternatives to traditional salt-based softeners, salt-free conditioners reduce scale buildup without the use of salt, making them an eco-friendly option.

  • Advanced Filtration: Customized whole-home solutions that target specific contaminants such as chlorine, chloramine, tannins, acidic water, iron, hydrogen sulfide, manganese, and copper. With over 250 product combinations, these systems are tailored to treat a wide variety of water issues, ensuring clear and great-tasting water throughout the home.

  • Reverse Osmosis Systems: Designed for ultimate water refinement, these systems remove up to 98% of contaminants, including PFOA/PFOS, lead, fluoride, and other harmful substances. The compact, under-sink design provides up to 600 gallons of purified drinking water daily, delivering crisp and clean water directly to faucets, refrigerators, and ice makers.

  • UV Filtration: Utilizing ultraviolet light, these systems effectively neutralize bacteria, viruses, and other microorganisms, providing an additional layer of protection for the home's water supply.

  • Well Water Softeners and Filtration: Tailored solutions specifically designed to address the unique challenges of well water, such as high iron content, sulfur odors, and microbial contaminants. These systems ensure that well water is safe, clean, and pleasant to use throughout the home.

While whole home systems treat common problems like hard water and unpleasant tastes and odors, Leaf Home Water Solution's Reverse Osmosis and Ultraviolet systems help to rid water of disease-causing microorganisms, like bacteria and viruses, without the use of harmful chemicals.

Free Water Test

Before the consultation, Leaf Home Water Solutions will perform a free water test on the customer’s property. Leaf Home Water Solutions’ water test stands out from other water tests because it eliminates the chance of user error. The company’s test can achieve results in under two minutes and the results are easy to read. 

The water test will look at levels of chlorine, pH, Iron, copper, alkaline, and more. Once Leaf Home Water Solutions sees the results, the company can analyze what solution will be best for the home. 

Salt and Salt-Free Solutions

Leaf Home Water Solutions offers softener solutions that are salt-free. It also offers traditional solutions that use salt. With a variety of options to choose from, customers can find the product that best fits their home and their situation. 

Professional Installation

Customers do not need to worry about installing their water softeners incorrectly with Leaf Home Water Solutions. The company has a four-week training program for its employees in order to provide high-quality installation. During the installation process, Leaf Home Water Solutions representatives have a goal of educating the customer on the system so that they can be self-reliant. 

Limited Lifetime Warranty

Leaf Home Water Solutions provides limited, non-transferable warranties for their water treatment products. The specific terms and duration of these warranties can vary depending on the product. For instance, some products come with a limited warranty valid for one year from the date of shipment.

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The Bad

  • Pricing Transparency
  • Time in Industry

Pricing Transparency

Leaf Home Water Solutions openly shares details about its products. However, one detail that is lacking is pricing. As residences throughout the United States receive their water from different sources, water quality tends to vary from home to home. During your free water test, a Leaf Home Water Solutions representative will discuss the best water treatment solution for your home based on what they find in your water. 

Time in Industry

Leaf Home Water Solutions has been in business since 2020. Nevertheless, it is a branch of the company Leaf Home, which was established in 2004. Since this branch of the business is still new, the company’s service area is a bit small. 

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The Bottom Line

Leaf Home Water Solutions offers a variety of products and an option for professional installation. Armed with a dedication to White Glove Service and offering installation as little as one day after purchase, the Leaf Home Water Solutions team takes great pride in knowing that it provides families with the cleanest, crispest water possible.

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Star Rating

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3.2

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389 Reviews

Review Breakdown

5 grade

47%

4 grade

12%

3 grade

12%

2 grade

7%

1 grade

23%

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Gary

When I first moved into my new home, I wanted a water test to be completed. It passed with flying colors. I did not agree. When I had to change the filters for the first and second times, I was not happy with the sludge and rust I saw. I contacted a number of water solutions but hit it off with the local representative. He ran similar and more in depth tests and it was not pretty. He told me to not let my dog drink the tab water let alone the family. The offer on the full system was a bit pricy but worth the piece of mind the clean water provided. Instantly I noticed a difference in feel and tastes. Highly recommend. More recently they came and did the annual review and I would recommend that as an option too.

4 months ago

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Reply from Leaf Home Water Solutions

Thank you for choosing Leaf Home Water Solutions for your home!

Dec. 12th, 2024

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Kenneth Syphers NA

Customer Review Video

5 months ago

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Reply from Leaf Home Water Solutions

We are so glad that we earned your business. We especially love that our staff could make Leaf Home Water Solutions an easy decision. Thank you for your recommendation.

Jul. 26th, 2023

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Margaret

We got our whole house water system 2 1/2 months ago. Our tea and coffee tastes better. We don’t have any chlorine smell anymore in our water. We barely use any soap when we wash clothes. Recently my husband gave me flowers. I cut the ends and put them in a vase of the reverse osmosis water from our special tap in our kitchen. In the past flowers would look droopy in just 4-5 days. These flowers stayed fresh looking for 2 weeks! I thought if the water does this for my fresh flowers, imagine what it’s doing inside my body!

5 months ago

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Reply from Leaf Home Water Solutions

Thank you for choosing Leaf Home Water Solutions for your home!

Dec. 12th, 2024

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John

I was given the impression that my water would be as soft as it was with my water softener system, but it has not been. It does not leave out dishes spotless or our shower clean like our softener used to. As for the water being germ and bug free we can only guess, because we did not get a return visit from them checking out our water supply. The drinking bowls for my bird is always green now whereas it used to be shinning it also leaves streaks. When the system was installed it wasn't done properly and I had to get a plumber to come and finish it. I tried to get in contact with the company several times but it seems they are either too busy selling or too far away to be concerned with their customers in this area.

5 months ago

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Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Laura Payne

The salesman told me that I wouldn't have hard water build up or hard water marks anymore, but I do. Overall, our water is much better, we can drink tap water now. The taste and smell are good. But I'm still burdened with hardwater build up in all facets, refrigerator, and showers. I do not have a softener that requires salt. But he told me the only difference would be that our soap won't lather up like it would with a salt softener. I recommended a friend, and he had the system installed. Not sure if there is anything you award for a referral.

4 months ago

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Reply from Leaf Home Water Solutions

Thank you for choosing Leaf Home Water Solutions for your home!

Dec. 12th, 2024

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Jim Bell

We purchased our Home Leaf water solution about a year and a half ago and we are still loving it. Takes care of the hard water deposits left behind by untreated water. No hard to clean water spots on our shower glass. Also love drinking from the reverse osmosis drinking water setup . Great tasting water!

4 months ago

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Reply from Leaf Home Water Solutions

Thank you for choosing Leaf Home Water Solutions for your home!

Dec. 12th, 2024

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Connie

Love my system sence its been installed never buy bottled water anymore I everyone from the salesman that came out to the guy that installed my system and everyone that I’ve talked to in customer service has been so polite and very helpful. Thanks to all of y’all. I’ve got good clean water now. Sincerely, thank you so much Connie M.

5 months ago

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Reply from Leaf Home Water Solutions

Thank you for choosing Leaf Home Water Solutions for your home!

Dec. 12th, 2024

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John

Customer Review Video

5 months ago

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Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Charlie

During the installation process there was a lot of miss communication. The wrong system was delivered and additional parts had to be acquired which delayed the installation. The day after the installation was complete the system leaked all over my garage floor and I was left to fix the problem myself.

5 months ago

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Reply from Leaf Home Water Solutions

Welcome to the Leaf Home Water Solutions family!

Dec. 12th, 2024

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Mark

Professional customer representative answered my questions and explained all of the benefits of the product. Set up installation and a good electrician. Was installed in one hour and I was very impressed with the installation.

5 months ago

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Reply from Leaf Home Water Solutions

Thank you for choosing Leaf Home Water Solutions for your home!

Dec. 12th, 2024

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James

Customer Review Video

5 months ago

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Reply from Leaf Home Water Solutions

Thank you for choosing Leaf Home Water Solutions for your home!

Dec. 12th, 2024

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Tambra

We Really like our Leaf Home Water System. We've had an RO system; then an RO system that went thru 7 filters and then mineralized the water. Both systems were a huge pain. This Leaf Home Water System beats everything we've tried on our well, and now Thank You!

5 months ago

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Reply from Leaf Home Water Solutions

Thank you for choosing Leaf Home Water Solutions for your home!

Dec. 12th, 2024

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Frank

Superior product, quality installation and peace of mind knowing our water is being purified and softened at the same time. Our faucets were being ruined by calcium buildup and since the purchase of the Leaf Water system no more damage. Very satisfied with our decision.

5 months ago

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Reply from Leaf Home Water Solutions

Thank you for choosing Leaf Home Water Solutions for your home!

Dec. 12th, 2024

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Dave

For me , it was my sales person. Anna was very knowledgeable, extremely low pressure, courteous, and a delight to work with. in fact, we purchased two systems. Also the installation went very smoothly. Kelly did a great job installing our unit and also our daughters.

5 months ago

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Reply from Leaf Home Water Solutions

Thank you for choosing Leaf Home Water Solutions for your home!

Dec. 12th, 2024

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Scott McNeal

We have loved the quality of the water that we get. I almost exclusively drink the water and ice from our refrigerator now. Before I couldn't stand it. My only negative in the whole process was fact that they never came back and did the tests and showed the difference.

4 months ago

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Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Bstrohmenger

Water softener works but poor installation. New installer was being trained, made several mistakes including burst pipe joints, crooked pipes and pipe fasteners pulling out of block wall. Mistakes during training are understandable but trainer left it as is instead of making it right. This along with dirty, rusty, beat-up junk-filled old truck instead of a professional looking vehicle left a very poor impression of leaf water.

4 months ago

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Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Robert

It has helped our water system meet our needs for safe water usage. Adding natural salt deletes our warnings. Presently we have a warning on our home water solutions system so I have unplugged it.

5 months ago

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Reply from Leaf Home Water Solutions

Thank you for choosing Leaf Home Water Solutions for your home!

Dec. 12th, 2024

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Eileen B

Installation took all day, due to issues at my home but they guys still did great job. Even moved my water supply shut off to inside from the sun. That a big deal in Florida.

5 months ago

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Reply from Leaf Home Water Solutions

Welcome to the Leaf Home Water Solutions family!

Dec. 12th, 2024

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Donald

I like the purity of the water from the water filtration system that is installed. The water softening system is nice to have as well. It makes the laundry softer without having to use any type of fabric softener.

5 months ago

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Reply from Leaf Home Water Solutions

Welcome to the Leaf Home Water Solutions family!

Dec. 12th, 2024

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Thomas

We got the worst installer and installation. I don’t know where they found this guy but he did a botched installation and was very creepy. I’m really happy that my wife’s caregiver was there. They were both uneasy with this guy in the house. I had to get my plumber out to redo his installation at my own expense but the pipe he used was inferior. The manager sent another installer to redo the entire installation with the updated piping system. I heard water one day and the UV sanitizer had ruptured and was spraying water all over the place. I’m really happy that it was outdoors and not in the house. I would have given one star but the manager attempted to make the installation right and sent a technician to repair the water leak. The system did not come with any documentation and self service is not an option. The brine tank is filled with water and I do not believe that the system is working. I was told by the salesman that the annual service was $99 but I paid $249 plus tax.

5 months ago

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Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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William

The water filtration system is the best thing I invested in. The water is cleaner and doesn’t smell,what more can you want. Oh yeah almost forgot about the water feeling soft

5 months ago

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Reply from Leaf Home Water Solutions

Welcome to the Leaf Home Water Solutions family!

Dec. 12th, 2024

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Leandre

Very expensive to install. They do NOTHING extra. Very expensive to keep going. Almost$400.00 yearly to have maintenance. It's fixed so you can not take care of it yourself. I still have rust in my water. We're extremely rude to me when there was a problem caused by their service man and installer. Did absolutely NOTHING to help. Very unhappy. Wish I stayed with culligan.

5 months ago

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Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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George

THE SALESMAN,DANNY, WAS NOT HONEST IN HIS PRESENTATION AND ONCE THE PRODUCT WAS INSTALLED AND PAID FOR NONE OF THE PROMISES HE MADE DID HE FOLLOW UPON. I CONTACTED HIM ON NUMEROUS OCCASIONS AND HE NEVER SHOWED UP OR RECONTACTED ME. HAD PROMISED TO COMEBACK TO RECHECK THE SYSTEM. I THEN CONTACTED THE SERICE DEPARTMENT AND THEY FAILED TO FOLLOW UP ON THEIR PROMISED TO COME AND RECHECK THE SYSTEM.

5 months ago

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Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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George

This January I will have had my Leaf home water system in my home for 2 years...I honestly have to say I am disappointed in the performance of the system, which includes the ultraviolet lamp system. In the beginning it seemed pretty good, but that was comparing to a 20 year old system that was removed prior to thus system being installed .....didnt take long fur things to go downhill, I actually had them come back to check it, come to find out the filter in the ultraviolet lamp side of the system was clogged bad, had it replaced then, but I was totally surprised that all that stuff got past the first stage of the system where you have the two tanks: why did I think it's the job of that section to clean the water? So, for those to choose NOT to add the ultraviolet lamp to kill germs, are allowing even dirtier water to enter the home, not what they are expecting either. I can smell my water now, I find residue in my SS tumbler that I drink from, a brownish substance that I wipe outta it, I no longer drink the water sadly, I've been drinking bottled instead...how sad is that after investing over 6k in this system?? I chose Leaf home water after listening to a very convincing sales guy, and did not go with the local American Aqua co. that others in my area were using ( the old system un my home was from them) not a huge thing also was, supposedly this system was to use less salt than others....not so, I've gone thru ALOT salt, seems more than my old system🤷‍♂️... all in all this is why I've scored 2 stars, and would not at this point feel confident in recommending to others

5 months ago

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Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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CORLIS

Water system works really well. I am approaching my second annual servicing of the system. It is necessary to have the water system serviced. The water system improves after the annual servicing.

5 months ago

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Reply from Leaf Home Water Solutions

Thank you for choosing Leaf Home Water Solutions for your home!

Dec. 12th, 2024

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Diesel

We purchased the whole house system and added R/O treatment for drinking water. We love the R/O. The system works but did not eliminate the sulfuric smell that we sometimes get when the water faucets are first turned on. The salesman told is that the system would resolve the anaerobic smell. It did not. As far as service goes, the guys that do the installs and service are top notch, reliable, personable and care.

5 months ago

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Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Mark

The system itself is good. But all of the service people are subcontractors not employees so there seems to be no training for uniformed procedures. Each subcontractor does things their own way. My system is located outside and they act like this is the first time they have dealt with this. A lot of confusion as to weather it should be covered or not. Still waiting for company person in charge of installation to call me not there local guy. Salesman was very misleading and said it was a salt free system to soften the water. Yearly maintenance was just them replacing the filters in my water purifier. I expected him to do more for the price.

5 months ago

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Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Erik

My Leaf home system hasn’t worked in months. Called for assistance. Was told I would be charged a service fee just to look at their broken system. Five weeks later, while I’m away on vacation, Leaf called me to let me know they were ready to take a look at my faulty system. I told them I was away and the system was inside my locked garage. Needless to say, I’m not happy.

5 months ago

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Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Judith

Sales person may not have been knowledgeable about the installation. I was told they could move the filtration system would be moved to the basement. That was not the case. I was also told it wouldn't take up anymore room than my current system. Also not the case.

5 months ago

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Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Judi

AWESOME product. Excellent financing. Recommend to everyone who has a well! Our water is superb thanks to the home leaf water system. Love our no salt, no filter, maintenance free system.

5 months ago

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Reply from Leaf Home Water Solutions

Thank you for choosing Leaf Home Water Solutions for your home!

Dec. 12th, 2024

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Sharon

The sales representative explained my different options, The service person who came to remove my old system and install my new Leaf water conditioner was on-time and explained the new system to me. I also get maintenance of the system which my previous supplier did not do.

8 months ago

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Reply from Leaf Home Water Solutions

Thank you for choosing Leaf Home Water Solutions for your home!

Sep. 13th, 2024

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John Shore North Carolina

Customer Review Video

1 year ago

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Reply from Leaf Home Water Solutions

Expertly installed home water treatment systems optimized for your water. Thank you for being part of the Leaf Home Water Solutions family!

Oct. 27th, 2023

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Frederic texas

Customer Review Video

1 year ago

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Reply from Leaf Home Water Solutions

We are so glad that we earned your business. We especially love that our staff could make Leaf Home Water Solutions an easy decision. Thank you for your recommendation.

Oct. 27th, 2023

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Jim Butz Illinois

Customer Review Video

1 year ago

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Reply from Leaf Home Water Solutions

It's wonderful that Leaf Home Water Solutions has made such a difference for you, Jim. Enjoy your new water system and welcome to the Leaf Home Water Solutions family!

Jul. 26th, 2023

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Kristi Jacobson Minnesota

Customer Review Video

1 year ago

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Reply from Leaf Home Water Solutions

Custom-built to your specific water needs to ensure you get the cleanest and healthiest water throughout your home. Thank you for your recommendation!

Jul. 26th, 2023

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Renee Hibma Michigan

Customer Review Video

1 year ago

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Reply from Leaf Home Water Solutions

We are so glad that we earned your business, Renee. We especially love that our staff could make Leaf Home Water Solutions an easy decision. Thank you for your recommendation.

May. 31st, 2023

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James NA

Customer Review Video

1 year ago

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Reply from Leaf Home Water Solutions

We're so happy to hear that you thought we did a professional job, James! Thanks for the kind words!

May. 2nd, 2023

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Elizabeth Gassoway Florida

Customer Review Video

2 years ago

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Reply from Leaf Home Water Solutions

Expertly installed home water treatment systems optimized for your water, Elizabeth. Thank you for being part of the Leaf Home Water Solutions family!

Mar. 29th, 2023

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Rick Gonyo austin, texas

Customer Review Video

2 years ago

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Reply from Leaf Home Water Solutions

e are so glad that we earned your business, Rick. We especially love that our staff could make Leaf Home Water Solutions an easy decision. Thank you for your recommendation.

Mar. 29th, 2023

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Thomas Newton Jr NA

Customer Review Video

2 years ago

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Reply from Leaf Home Water Solutions

Custom-built to your specific water needs to ensure you get the cleanest and healthiest water throughout your home. Thank you for your recommendation, Thomas!

Mar. 29th, 2023

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Jane Briers attica indiana

Customer Review Video

2 years ago

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Reply from Leaf Home Water Solutions

Our experts are dedicated to finding a solution for every home, Jane. Thank you for choosing Leaf Water Safety Solutions.

Feb. 2nd, 2023

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Stephen K Olson texas

Customer Review Video

2 years ago

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Reply from Leaf Home Water Solutions

Thank you Stephen for sharing your experience with Leaf Home Water Solutions! Custom-built to your specific water needs to ensure you get the cleanest and healthiest water throughout your home. Thank you for your recommendation!

Oct. 10th, 2022

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Robert Ferland saint Petersburg florida

Customer Review Video

2 years ago

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Reply from Leaf Home Water Solutions

Your story is incredible, Robert. We pride ourselves on timely communication, professionalism, and educating our customers on the importance of water treatment. Thank you for choosing Leaf Home Water Solutions for your home.

Oct. 4th, 2022

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Carlos Vargas Florida

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2 years ago

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Reply from Leaf Home Water Solutions

Your story is incredible, Carlos! Thank you for your trust, we're grateful to have you as a customer.

Sep. 9th, 2022

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Alan Miller Florida

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2 years ago

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Reply from Leaf Home Water Solutions

Thanks so much for taking the time to leave a great review, Alan. Our team loved working with you. We are grateful to have you as a Leaf Home Water Solutions customer.

Sep. 9th, 2022

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Briana Gonzalez Davenport, Florida.

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2 years ago

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Reply from Leaf Home Water Solutions

Thank you for taking the time to share your experience with us, Briana!

Sep. 9th, 2022

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kevin osborn

Business Review: Leaf of NC – A Nightmare Experience If you’re considering Water Leaf of NC for your water filtration needs, I urge you to run in the opposite direction. My experience with this company has been nothing short of a nightmare—filled with lies, deception, and complete disregard for customer service. Deceptive Sales Tactics I hired Leaf of NC to install a sulfur water filter for my newly purchased home. The salesman, Mr. Farr, knowingly sold me a system that was not capable of handling my sulfur levels. His water tests should have clearly indicated this, yet he proceeded with the sale, hiding the fact that the system wouldn’t work. After installation, they instructed me to “run the system for two weeks” to allow it to cycle and function properly. That was a blatant lie. I later discovered that the system cycles in just 20 minutes—meaning if it didn’t work immediately, it never would. They knowingly installed a useless system. False Promises & Poor Installation Failure to Connect the Refrigerator: Mr. Farr assured me they would connect my refrigerator water line. They didn’t. When I called him about it, they said they would charge me an entire new installation fee to come back. Obviously, I refused. Delayed Installation: They scheduled my installation 10 days later than I needed it. When I found out the system didn’t work, they scheduled another 10-day delay before attempting to fix it. Lazy Troubleshooting & More Lies: When the technician finally arrived, he claimed that two water lines were “flipped backward” and told me, again, to wait two more weeks for it to work properly. But as I already knew, the system cycles in 20 minutes, not two weeks! Useless “Process” to Avoid Taking Responsibility: After it was clear the system was faulty, they refused to take it back. Instead, they scheduled another technician visit 10 days out again, just to “read the panel.” This was just another stall tactic. Customer Service is a Joke I called Leaf at least ten times, and every response was a robotic, scripted excuse. They refused to pick up the faulty system without first sending a technician—who, when he finally came, arrived in a car with no way to remove the system! When I explained this was pointless, he called his boss, and I received the same zombie response: “We have a process.” Translation? “Screw you, we’re keeping your money.” Even Leaf’s corporate office in Ohio attempted to intervene, but their calls to the Greensboro branch were ignored. That was two weeks ago—and Water Leaf still refuses to take back the filter. How I Finally Escaped This Scam Thankfully, I disputed the charge with my credit card company, which refunded my money and promised to take Leaf to court if they fight it. Today, I had a fully functioning sulfur filter installed by a reputable company (K-N-T-Co). Their installer confirmed that Water Leaf is infamous for being the biggest crooks in the area. To make matters worse, I found out that: Mr. Farr was fired from K-N-T-Co before Water Leaf hired him. This very house had a Water Leaf filter installed 7 years ago—and it was immediately returned! Mr. Farr was the salesman back then, too. He came here, recognized the house, knew the system wouldn't work, and still scammed me anyway. Final Verdict: Avoid LHWS of NC at All Costs Their sales team lies and hides critical information. They delay installations and repairs to stall customers. They refuse to take back faulty systems. Their customer service is worthless. I strongly recommend going with a trusted local company instead. If you’re in North Carolina, stay far away from Water Leaf—unless you enjoy being lied to and scammed.

1 month ago

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Mary Stanley

I needed my system serviced and called this morning at 9:00 a.m. By 2:00 p.m. Jerry S was at my house and had repaired my water system. He did a great job was very nice and helpful during the service call.

2 months ago

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Reply from Leaf Home Water Solutions

Thank you for choosing Leaf Home Water Solutions for your home!

Jan. 6th, 2025

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Karin Mansell

It cost us around $3,000 to get our system in place. The actual day for installment was a disaster, as he dug holes all over our yard. He was very sweet and worked for hours. They need to purchase the machine that can detect things underground instead of digging holes all over the yard and making their employees work to the bone like that. After having it installed, we cannot tell a difference in water quality. Our neighbors have gotten other water softener type systems installed from other companies and could tell an immediate change in taste, how the water affected their dishes, hair, etc. We cannot tell a difference like this with this system, so we don't recommend it to our neighbors.

4 months ago

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Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Yvonne Finely

Installer didn’t do a good job. Salt tank filled up to top with water. Had another technician come out .He didn’t explain anything. Didn’t know how to connect system to use raw water for watering plants. Jerry came out adjusted the system . Explained everything..

4 months ago

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Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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