Name: Leaf Home Water Solutions
Rating: 3.3

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Ricardo Murph Columbus, OH

We purchased the whole house filtration system to save us from buying distilled water for machines in the house. It will also save us from purchasing spring water in plastic bottles for drinking. We signed papers on Wednesday and installation was on Friday. Installation was completed in less time than promised. Everything was clean when the installer left with no messes when completed. After the installer left, I drank from the faucet and I liked the taste of the water even with it being warm. Before the installation I bought flavored water to drink on a regular basis. I can stay away from the plastics for my drinking water and the plastics for my other water needs. I look forward to the other benefits from the installation of this system.

2 years ago

Reply from Leaf Home Water Solutions

Thank you for your recommendation, Ricardo! Leaf Home Water Solutions prioritizes every customer experience, ensuring you get the highest quality water possible.

Sep. 23rd, 2022

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Lawrence Schwindt

For the third time, I am not satisfied with Leaf Water.

2 weeks ago

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Ralph

had a leak, called several times, no response.

3 weeks ago

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Ronald

The company that installed the system did a very poor job.

4 weeks ago

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Jj

The best word to describe it is horrible

4 weeks ago

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Shirley

What I liked is ALEX HE CHANGED MY MIND HOW I FELT BECAUSE MARQUIS DIDNT CALL ME BACK AND WILLIAM HUNG UP BECAUSE I WAS UPSET . Alex thank you

4 months ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Sep. 13th, 2024

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Verified Customer

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Leo Rosenstein Savage, MN

Water testing was very thorough. Sales staff were very honest about what would improve the water quality.

9 months ago

Reply from Leaf Home Water Solutions

Leaf Home Water Solutions stands behind the integrity of every one of our products. Happy we exceeded your expectations.

Feb. 26th, 2024

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Raymond Johnson

Leaf didn't stand behind the salesmanship and management promise to resolve my water condition scenario. Simply dishonest and field technicians validated after sales/installation Leaf Home Solution System couldn't resolve issues. Plus, salesman indicated an annual service fee of $199 to change filters, UV light, etc and then after 1st year Leaf said.... oh $199 was just a promo at the time of sale now it's $449. As a company, if Leaf stood behind the sale promises I would than have favorable feedback.... unfortunately not a favorable customer review.

2 weeks ago

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Vanessa Chapman

In less than a year, I had two Leaf Home Water softeners installed, each failing within months. The first stopped filtering after only 4 months, and the second one after 6 months. Disappointed, I contacted Leaf Home repeatedly for support. Leaf Home offered no real solution. They pointed to a clause in their contract that eliminates their responsibility if the source water changes. The contract vaguely states "water conditions can and often do change seasonally” and that additional supplies may become necessary in the future. This broad wording allows them to claim my water chemistry shifted and that maintenance is now my problem. The only way to sustain proper filtration is to replace the carbon media every 4-6 months, at a staggering cost of roughly $500 per replacement. Essentially, if I don't continuously pump money into the softener, I’m left with a $4,500 lawn ornament. Leaf Home Water softeners clearly lack long-term durability, and their warranty seems designed to be unhelpful. Don't waste your money and time – look elsewhere for a reliable water softener solution.

6 months ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Sep. 13th, 2024

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Sarah New Orleans, LA

Great, competent, friendly people who answer phone and provide generous information! Don N, JayCee, Justin C are all outstanding.

1 year ago

Reply from Leaf Home Water Solutions

Custom-built to your specific water needs to ensure you get the cleanest and healthiest water throughout your home. Thank you for your recommendation!

Dec. 5th, 2023

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Verified Customer

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Paula Assad

We were told our water was very acidic. Glad he came and tested our water. The installation was a day later and very professional.

2 years ago

Reply from Leaf Home Water Solutions

Thank you for the 5-star review, Paula. Leaf Home Water Solutions are expertly installed home water treatment systems, optimized for your water needs.

Jul. 21st, 2022

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Verified Customer

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Tim Sauerbrey

My well water was so bad you couldn't stand the smell or taste. Since the equipment was installed the water tastes great and there is no smell.

2 years ago

Reply from Leaf Home Water Solutions

Every install is given the white glove treatment and is curated with your home in mind, Tim. Thank you for choosing Leaf Home Water Solutions.

Jul. 21st, 2022

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Verified Customer

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Ronald Duran Saint Cloud, FL

Good quality equipment for the money. The sales rep was great however I never received a call back to ask how was everything going with the product.

2 years ago

Reply from Leaf Home Water Solutions

Custom-built to your specific water needs to ensure you get the cleanest and healthiest water throughout your home. Thank you for your recommendation!

Jul. 18th, 2022

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Verified Customer

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Robert j Chaffin Newark, OH

Told me I had hard water and rest of the water was okay and they stopped the water software the same day they test my water

2 years ago

Reply from Leaf Home Water Solutions

Leaf Home Water Solutions stands behind the integrity of each and every one of our products. Happy we exceeded your expectations.

Jul. 18th, 2022

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Joseph A Vargas Largo, FL

The purchase was fine once I got it installed and I paid it off I couldn't get any response or customer service and then when they did respond they told me to read the manual I was very disappointed

2 years ago

Reply from Leaf Home Water Solutions

Thank you for taking the time to leave this review with us, Joseph. If we can help in any way in the future, don't hesitate to contact us at support@leafhomewatersolutions.com.

Jul. 18th, 2022

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Jennifer

Great customer service and install was very easy.

3 weeks ago

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David

Cost way too much. Product seems OK. Satisfied. .

4 weeks ago

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Matt M Lansing, MI

Outstanding products. They had a unique and cost effective solution to my high iron problem. They came in $2800 less than Culligan, who sold me something way out of specification.

11 months ago

Reply from Leaf Home Water Solutions

You and your home deserve cleaner, safer water. Our team loved making this a reality.

Dec. 27th, 2023

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Jerry Cleveland, OH

I love how my water out of the faucet does not have the chlorine taste and smell. I think it tastes better than out of my osmosis tap. Another thing I like about my system is when I take a shower, my skin feels much softer and does not feel dry and scratchy afterward. Thank You Leaf Water Solutions.

2 years ago

Reply from Leaf Home Water Solutions

Every install is given the white glove treatment and is curated with your home in mind. Thank you for choosing Leaf Home Water Solutions, Jerry.

Jan. 14th, 2022

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Verified Customer

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Tommy

Very professional installation thumbs up

4 months ago

Reply from Leaf Home Water Solutions

Thank you for choosing Leaf Home Water Solutions for your home!

Sep. 13th, 2024

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wzol

Very expensive water softening and reverse osmosis system was installed. The water softening system does not work. Have had a repair person out to fix three times. System does not generate and now is leaking water. Leaf home c/s has not be helpful. DO NOT PURCHASE

3 months ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Sep. 13th, 2024

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Alfred Scott

The installation was good, and I can feel the difference in the quality of the water when I am taking a shower.

5 months ago

Reply from Leaf Home Water Solutions

Thank you for choosing Leaf Home Water Solutions for your home!

Sep. 13th, 2024

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Verified Customer

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Richard Lake Saint Louis, MO

Honest price backed by a good company and the install was prefect. Very happy our new system.

9 months ago

Reply from Leaf Home Water Solutions

Our experts are dedicated to finding a solution for every home. Thank you for choosing Leaf Home Water Solutions.

Feb. 26th, 2024

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Verified Customer

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Bullseye

So far the Water Softener System seems to be working as advertised. There have been no issues.

9 months ago

Reply from Leaf Home Water Solutions

Every install is given the white glove treatment and is curated with your home in mind. Thank you for choosing Leaf Home Water Solutions.

Feb. 26th, 2024

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Larry Russell Supply, NC

installed quickly and neatly. I think the price is way to high and the sales person was less than truthful

9 months ago Edited January 31, 2024

Reply from Leaf Home Water Solutions

Leaf Home Water Solutions prioritizes every customer experience, ensuring you get the highest quality water possible. Happy to know we exceeded your expectations.

Jan. 31st, 2024

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Sherrie Pinellas Park, FL

Absolutely happy with our water now. No more constantly wiping off water spots.

9 months ago

Reply from Leaf Home Water Solutions

Our experts are dedicated to finding a solution for every home. Thank you for choosing Leaf Home Water Solutions.

Jan. 31st, 2024

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Laurie Menzie

Finally had a "high end" service call 5 months after installation and no software water. We agreed to give them 5 days to see if tge adjustments work. Brian, the head of the team who came, explained what may, or may not, be remaining issues, but we will allow a few more days before rendering final judgement.

2 weeks ago

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YangonBill

No scheduled follow up (although they sold that as a feature), can't buy the filters independently, 3 departments before they said "we will have a local person call to set up an appointment, and btw prices have gone up". Poor service, I had to help with the installation, because the installer didn't have the right fitting... etc. The cost of replacing just the filters is now approaching installing a standardized system with filters available on the open market. Asked to speak to head of customer service... he's on vacation.

6 months ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Sep. 13th, 2024

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Buzz Hamilton

They came out and tested my water and gave me a recommendation. I accepted it and it was installed very nicely. It did not work after 2 weeks. I finally got ahold of Jason and he came out and blamed it on the well. The reverse osmosis needs the filters changed ,but Jason will not answer our calls and we are stuck with a high priced system that does not work.

6 months ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Sep. 13th, 2024

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sapan jain

It’s been few months post full filter system installation now. Few weeks back my RO water tank stopped filling water . Raised multiple customer service requests, reached out to installation manager , sales person patient but no traction . I am extremely disappointed on choosing such a company who has no value for their customers. There Product is expensive but zero customer service.

7 months ago

Reply from Leaf Home Water Solutions

Thanks for sharing your feedback. Your experience is an uncommon instance, and we’ll do better in the future. To assist you personally on this matter, please reach out to us at support@leafhomewatersolutions.com.

May. 2nd, 2024

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Verified Customer

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Amy Rogers

2 years ago

Reply from Leaf Home Water Solutions

Thank you so much Amy, for supporting LeafFilter with a five-star review!

Jul. 21st, 2022

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Christy Klotzbach

It doesn't work that great. It caused us to replace my water heater rod which cost me extra money. This is my 4th review and still know one ever follows up. Customer service horrible.

2 years ago

Reply from Leaf Home Water Solutions

We hope to clear up any misunderstanding. Please do not hesitate to call (888) 320-5497, so we can work together to find a solution.

Jul. 21st, 2022

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Verified Customer

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Ann L Nelson Lawtey, FL

We have really hard water and the difference is absolutely amazing once we started using this system

2 years ago

Reply from Leaf Home Water Solutions

Quickly and accurately servicing our customer’s water treatment systems is always a goal for us at Leaf Home Water Solutions, and hearing that we lived up to that goal is very encouraging. Thank you!

Jul. 18th, 2022

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Verified Customer

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Terri Bingham Webster, FL

Great product and prompt service. Great value for our money, sales man was very helpful and knowledgeable.

2 years ago

Reply from Leaf Home Water Solutions

Every install is given the white glove treatment and is curated with your home in mind. Thank you for choosing Leaf Home Water Solutions.

Jul. 18th, 2022

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Verified Customer

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Nicole Port Saint Lucie, FL

Our water quality improved 100% after its installation. They came and installed the day after purchase.

2 years ago

Reply from Leaf Home Water Solutions

Our experts are dedicated to finding a solution for every home. Thank you for choosing Leaf Home Water Solutions.

Jul. 18th, 2022

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Gary C Fenton, MI

They were very thorough with the testing process with their high-tech equipment. Although much to my surprise they DON'T test for arsenic! This is one of my biggest concerns because I'm on a well, in an area where arsenic levels test very high. Other than that, their local office is several miles away, and so they sub out the actual installs to various local contractors, but are vague in the sales pitch as to who these people are that will actually be doing the installing. The are also rather pricey, as out of 5 quotes that I got, they were the highest.

1 year ago

Reply from Leaf Home Water Solutions

We strive for a positive sales experience so that it is educational and informative for our customers, Gary. We are always looking to make improvements and will take your feedback into consideration in the future. Thank you for taking the time to share your thoughts.

Mar. 1st, 2023

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James Thomas

Does not work as promised. Has not returned calls as promised. Called numerous times with no response. Very disappointed in product and employee.

5 months ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Sep. 13th, 2024

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Brenda Corbitt

When installed water was very good, But months later, my grandbaby saidthe water didnot taste good, so i called the company and they came out upted the timer to weekly and this solved our issue. Water is Back to tasting Good. Great service

1 year ago Edited August 22, 2023

Reply from Leaf Home Water Solutions

Leaf Home Water Solutions stands behind the integrity of every one of our products. Happy we exceeded your expectations.

Aug. 31st, 2023

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chuck miller

The price was cheap. The installation was great. There was no customer service follow up. I feel I should have gone locally.

2 weeks ago

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Robert Weirton, WV

System works great. Sales pitch was a bit of a bait and switch. Installation went without a hitch.

1 year ago

Reply from Leaf Home Water Solutions

Every install is given the white glove treatment and is curated with your home in mind. Thank you for choosing Leaf Home Water Solutions.

Dec. 5th, 2023

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Linda Parent Summerfield, FL

Very pleased with sales rep!installer was very knowledgeable and did an excellent job!

2 years ago

Reply from Leaf Home Water Solutions

Thank you for your recommendation, Linda. We are happy to welcome you to the Leaf Home Water Solutions family.

Jul. 29th, 2022

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John Murphy

Set up & financial arrangements easily arranged. Installer was helpful and congenial.

2 years ago

Reply from Leaf Home Water Solutions

We pride ourselves with 5-star service from start to finish, John! Thank you for choosing Leaf Home Water Solutions!

Jul. 21st, 2022

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Neva Lowe

They were very professional during installation and made sure I was happy with it before leaving.

2 years ago

Reply from Leaf Home Water Solutions

Expertly installed home water treatment systems optimized for your water. Thank you for being part of the Leaf Home Water Solutions family!

Jul. 21st, 2022

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Bob

No more hard water. No scaling. Fun to watch having water softener installed. Looks great.

2 years ago

Reply from Leaf Home Water Solutions

Our Leaf Home Water Solutions team loved working with you, Bob!

Jul. 21st, 2022

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Verified Customer

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Michael Waldron Palm Coast, FL

Clearer water, no muss, no fuss. I like that I have safe water to drink right out of the tap.

2 years ago

Reply from Leaf Home Water Solutions

Leaf Home Water Solutions stands behind the integrity of each and every one of our products. Happy we exceeded your expectations.

Jul. 18th, 2022

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Verified Customer

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Jean A. Bauer Inver Grove Heights, MN

The technician was efficient and cleaned up after himself. The Salesman was more than helpful

2 years ago

Reply from Leaf Home Water Solutions

Jean, Thank you for recognizing Leaf Home Water Solutions' 5-star service!

Jul. 18th, 2022

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Verified Customer

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Lowell Jones Chagrin Falls, OH

Cured my hard water issues. No rust / orange build up in toilets or sinks anymore.

2 years ago

Reply from Leaf Home Water Solutions

Lowell, Customers like you make our job a pleasure. We are thrilled to know you chose Leaf Home Water Solution for your water treatment needs!

Jul. 18th, 2022

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Verified Customer

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Tim Van Horn Seminole, FL

They came out priced and installed the unit when they said they would. But I have no idea if it is working.

2 years ago

Reply from Leaf Home Water Solutions

Expertly installed home water treatment systems optimized for your water. If you have any questions or concerns, you can contact us at 888-320-5497. Thank you for being part of the Leaf Home Water Solutions family!

Jul. 18th, 2022

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Ron Otis

Installed there product which never cleaned my water and I had to get a real company that provided full serve e equipment, maintenance and clean water. Your sales and management team was terrible.

2 years ago Edited October 24, 2024

Reply from Leaf Home Water Solutions

Thank you for taking the time to provide us with this valuable record of your situation. If you haven't already been helped, please contact us 888-320-5497, Ron.

Jul. 18th, 2022

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Verified Customer

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Patti Saint Charles, MO

Good solution to my problem. The drinking water here was very bad tasting. The system remedied the problem.

2 years ago

Reply from Leaf Home Water Solutions

Leaf Home Water Solutions prioritizes every customer experience, ensuring you get the highest quality water possible. Happy to know we exceeded your expectations.

Jul. 18th, 2022