Name: Leaf Home Water Solutions
Rating: 3.1

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Michael

Follow up customer service is non existent. We had your system installed over three years ago and this is the VERY FIRST time anyone has reached out to see how everything is going. For the amount of money we spent on this system you would expect at least a call if not a visit to check and see how things are going.

8 months ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Christina

Our family definitely feels a difference in our water after getting a whole house system. Great response when service is needed as well.

8 months ago

Reply from Leaf Home Water Solutions

Thank you for choosing Leaf Home Water Solutions for your home!

Dec. 12th, 2024

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Jack Petersen

A very professional install! Tech took his time to explain everything and double checked everything before leaving after the install

8 months ago

Reply from Leaf Home Water Solutions

Thank you for choosing Leaf Home Water Solutions for your home!

Dec. 12th, 2024

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Glen

I don’t think it’s doing much of anything to improve my water. I have had a technician come and reprogram my system and it has been a couple of months since, and it hasn’t been working well. The salt in the brine tank has not gone down in a couple months. And I have been getting some grit coming out of my faucets. The water smells and tastes like iron. I don’t think it’s worth the high cost for a system that has been ineffective. I’m not happy with it at all, and I’m sorry that I bought it.

8 months ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Jim

the salesman lied to us about how much time we had if we did not want their system. they installed it now i can not get to my electrical pannel because of their stuff is in the way. the water filter they put in is above my water heater so it is a hazzard to replace the filter. their stuff also blocks a storage shelf so i have a hard time getting anything off the shelf. i made several calls complaining about it but they would not do anything to correct it.

8 months ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Juan

Poor system or the wrong system was sold to us. Our water still smells at times, still cloudy and the way the system was installed has damaged part of my yard because every time the system regenerates it just washes to my driveway.

8 months ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Tony

It took 2 visits to install there system. I have called them to come change out my filters under the sink and noone has called me back. Still waiting for them to call me. The Water dept. of Leaf guard does not even have a phone number listed for them. I had to call the Gutter dept and get transferred twice and had to leave a message. Still no call back.

8 months ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Bill

They never came back to test the water to see if it offers what it promises, was told by the sales lady would receive free upgrades if it wasn't. Was also told by her that the work done and equipment was guaranteed for life...which it wasn't.

8 months ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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agustin moran

I don’t like the system, it’s not doing what I was promised it would; especially with avoiding the stains in the shower, toilet and sinks. The system is way too expensive and on top of that now I must pay $400 a year for maintenance. In my last house I had a system that cost me less than $2,000 that did the same as this $6,000 system and for 4 years never needed maintenance. I regret so much purchasing this system that I’m stuck with.

8 months ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Yiannis

I only left a one star score because there was no option for zero stars. Horrible service, WAY overpriced and the salesman that came to the house to sell us the system was straight out of a slimey scumbag movie. Not even a yearly service call - nothing. They took the money, had some sketchy guys come and install the "system" and moved on. I now have to find another company to come in and do the yearly service. Do yourselves a favor and pick another company for a home water filtration system.

8 months ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Les

I am very satisfied with my system. Haven't had any issues everything is working perfectly! Installation was very professional. Definitely recommend!

8 months ago

Reply from Leaf Home Water Solutions

Thank you for choosing Leaf Home Water Solutions for your home!

Dec. 12th, 2024

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Darryl

My old water softener worked better! My water now stinks so bad, no one wants to drink it. The company said that I have to change my copper pluming to get rid of the taste and odor, even though there is an expensive taste and odor charcoal unit installed. I am so disappointed with this system! I gave up trying to get anything done. Please, shop around first.

8 months ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Lazaro

Company is no good, they installed my system paid over 6k never worked correctly, they came out many times alesys s different person and always blamed the last person that came to fix problem. I have pictures of system and how bad it was had to switch to a different company and now have good water. I have well water and leaf will not handle this type of water. Company took responsibility for there system. Do not trust this company.

8 months ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Jackie

I didn't like how no one from the company didn't call to find out if our system is still working or need to be service, I need someone to come and check on our system to see if it need refill.

8 months ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Michael

The water softener is not for rural settings and the techs are either handcuffed or have not been trained thoroughly. In a city setting I think the system would be fine but not with real hard water.

8 months ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Darla

I got my water system installed in one day. I also got a water filtration system in my kitchen so I have cleaner water to drink and use for cookng.

8 months ago

Reply from Leaf Home Water Solutions

Thank you for choosing Leaf Home Water Solutions for your home!

Dec. 12th, 2024

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David

It drastically improved the water softness. We only purchased the water softener and had immediate results. It isn't cheap but worth the money.

8 months ago

Reply from Leaf Home Water Solutions

Thank you for choosing Leaf Home Water Solutions for your home!

Dec. 12th, 2024

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Elizabeth

So far...So good Only had a bit of time and not fully finished with the new build plumbing; so have only used water in the utility room so far ( washer)....but no issues....:)

1 year ago

Reply from Leaf Home Water Solutions

Thank you for choosing Leaf Home Water Solutions for your home!

Sep. 13th, 2024

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Kevin

I Love my water purification system. After renting a system from Quench for many years, I realized how much money I was wasting. I am very happy with the system that I purchased from Leaf Home Water Solutions.

1 year ago

Reply from Leaf Home Water Solutions

Thank you for choosing Leaf Home Water Solutions for your home!

Sep. 13th, 2024

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Rey

We have had the leaf Home Water softener system for over a month. Works well but no one from the company contacted us to see if our system is working well or to see if we had any questions or concerns. We have always been a customer of Alamo Water Softeners and were very happy with their customer service. Leaf Home Water Systems should follow that practice

1 year ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Sep. 13th, 2024

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Bob Vero Beach, FL

Best decision we ever made after moving to Florida. Skin rash disappeared after two months and we no longer need a filter for our drug water. Extremely knowledgeable and trustworthy company who delivers what that sell.

1 year ago

Reply from Leaf Home Water Solutions

It's wonderful that Leaf Home Water Solutions has made such a difference for you, Bob. Enjoy your new water system and welcome to the Leaf Home Water Solutions family!

Feb. 26th, 2024

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Nathan Becker Birmingham, AL

I’m incredibly impressed with Leaf Home and their product. My water is now just as good as bottled water! Before our system was installed my water was absolutely disgusting. This company is top notch!

1 year ago

Reply from Leaf Home Water Solutions

Expertly installed home water treatment systems optimized for your water. Thank you for being part of the Leaf Home Water Solutions family!

Feb. 26th, 2024

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Sheila Leesburg, FL

I like everything but the price. Compared to a lot of the other filtering and conditioning services Leaf Home Solutions is on the high side. I have noticed better tasting and softer water. I don't have the mineral build up on my sinks anymore.

1 year ago

Reply from Leaf Home Water Solutions

Expertly installed home water treatment systems optimized for your water. Thank you for being part of the Leaf Home Water Solutions family!

Jan. 31st, 2024

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John A Lake City, FL

They were very competitive and aggressive about their pricing. They planned on a half day installation but ended up spending some seven hours due to the plumbing in my house.

2 years ago

Reply from Leaf Home Water Solutions

Thank you for your review, John. If you have any issues, please contact us at support@leafhomewatersolutions.com.

Jul. 18th, 2022

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Ashok Nair Houston, TX

Professional and customer friendly attitude. They made sure all the work was done to my satisfaction even if that required ordering new parts and required more than one visits

2 years ago

Reply from Leaf Home Water Solutions

Leaf Home Water Solutions prioritizes every customer's experience and satisfaction, ensuring you get the highest quality water possible. Happy to know we exceeded your expectations.

Jul. 18th, 2022

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Joseph Morgan Wilmington, OH

We had hard water before the installation of the new system. We saw an immediate improvement and it's has operated exactly how we have needed it to from day 1. We like the system and have no issues at all.

2 years ago

Reply from Leaf Home Water Solutions

Custom-built to your specific water needs to ensure you get the cleanest and healthiest water throughout your home. Thank you for your recommendation!

Jul. 18th, 2022

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Robert

I was very dissatisfied with the salt-free water softener. Leaf replaced it with an undersized salt water softener. The installer messed up my chlorinator. I eventually replaced the entire system for half of what I spent on the Leaf system. I would recommend running away from Leaf Home Water Solutions as fast as you can.

7 months ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Lois

After spending $6,000+ on your water softener 16 mos ago, I can't believe I am having a problem already! I called the service # on the unit several times and talked to your very nice ladies, who said they'd have someone call back: NEVER happened + they said there is NO phone# for corporate office in Ohio, not even for them.

7 months ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Anthony

I like that the system is low maintenance and simple. I dislike that at times my water is salty and that I haven’t been able to get any straight answer on why.

7 months ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Hodge Sierra

I have been calling for a tech to come out. Had this system for 2 years now and the salt has not even moved. I need someone to come out to see if this is even working. So good luck getting anyone

7 months ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Laurie Menzie

Finally had a "high end" service call 5 months after installation and no software water. We agreed to give them 5 days to see if tge adjustments work. Brian, the head of the team who came, explained what may, or may not, be remaining issues, but we will allow a few more days before rendering final judgement.

8 months ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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LadyAngela9

Sketchy installers stole my copper pipe they so graciously replaced for me. System helps but did not solve my problems. Never got a follow up/ check in to see if I was satisfied or if the system was working. Somehow I "saved" $2k+. Pricing is bullshit. Company is sketchy. Shop around don't go with this company.

8 months ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Heidi Benz

Horrible company-damaged my kitchen cabinet and just walked away-maybe I wouldn’t notice??? I noticed!!! It took many phone calls and finally a bill from a kitchen cabinet company that I called to fix the problem to get them to respond to me. They did reimburse me but seriously-I would not recommend this company and I will never use them again!

8 months ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Norma Lora

My annual inspection was done and all filters were changed. Gives me peace of mind I’m drinking safe water.

8 months ago

Reply from Leaf Home Water Solutions

Thank you for choosing Leaf Home Water Solutions for your home!

Dec. 12th, 2024

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Chris Roganti

The water system itself works fine however, when I had it installed, JoAnn asked me if I want to sign up for a program which they would come every year to service the system. I agreed to do that. It has been two years I’ve not heard from anybody.

8 months ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Gene

Bad customer service. Made service appointments and the tech will either come early (2 hrs) and he did not call. The next came 5 hours late. Again, no calls!

8 months ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Donald

Had issues with water flow valve, second time this happened. I called and wanted to speak to someone, they took a message and nobody has ever called me back.

8 months ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Robert

The worse experience I have ever had in my life! I won’t go into it but you can pull my history and look at all my calls. I am still waiting for a call from corporate and it has been 7 months. They sold me something that doesn’t work and it is still in my garage (carbon tank). They list a lot of sales because of my experience.

8 months ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Kenneth

I love the water system because of the way it keeps my skin soft I've always wanted one and I finally got it.

8 months ago

Reply from Leaf Home Water Solutions

Welcome to the Leaf Home Water Solutions family!

Dec. 12th, 2024

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Paul

Their customer service is horrendous from the installation process all the way to their service yearly it is absolutely ridiculous that they treat people the way they do after I paid over $5,000 for a water softener and an RO system that is just ridiculous

8 months ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Daniel

I have never had confidence that the unit even works based on the amount of scale that builds up anywhere we have water. It is sad because I trusted Leaf and put my money behind that trust. Now

8 months ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Gregory

We had some salty tasting water after about a year of owning the system. Jordan came out and after 2 try he was able to get was back to

8 months ago

Reply from Leaf Home Water Solutions

Thank you for choosing Leaf Home Water Solutions for your home!

Dec. 12th, 2024

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Scott

Sold me something I didn’t even need , iron filtration. Too much water demand for my well capacity. Took more water to regenerate every 3 days then the wife and I use. Created water hammer and blew my pipes open 3 times.

8 months ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Wayne

Sales rep lied to us about how great this product is. It doesn't remove rust like claimed. The regen discharge line fell apart and I had plumber fix it properly. The unit uses extreme amounts of salt. Totally dissatisfied.

8 months ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Phil

WE have been very pleased with our Water system, Its installation, operation and performance and the service we have received.

8 months ago

Reply from Leaf Home Water Solutions

Thank you for choosing Leaf Home Water Solutions for your home!

Dec. 12th, 2024

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James

Works great, water taste is sweet. Wondering about filter replacement--do i get a reminder that its time?

8 months ago

Reply from Leaf Home Water Solutions

Thank you for choosing Leaf Home Water Solutions for your home!

Dec. 12th, 2024

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A.C.

Literally a scam company. They will sell you on whatever system they can regardless if it’s meant for you, and they will try and get the highest mark up price. My advice, do research. Stay away from leaf if you have well water as well, they aren’t compatible. I was taken advantage of. Hidden fees also for the yearly replacements etc.

8 months ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Sid

Unit doesn’t work at all other than making water smell and taste like it’s contaminated with chemicals. I had the unit ripped out and replaced with a Kinectico true water softener unit. I’ll never make that mistake again.

8 months ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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John

It softene the water good and removes the bad stuff this makes the laundry cleaner and the water tastes better

8 months ago

Reply from Leaf Home Water Solutions

Welcome to the Leaf Home Water Solutions family!

Dec. 12th, 2024

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Rb

Great whole house system and water tastes great from any faucet. Great to not worry about calcium deposits.

8 months ago

Reply from Leaf Home Water Solutions

Thank you for choosing Leaf Home Water Solutions for your home!

Dec. 12th, 2024