Leaf Home Water Solutions

We have had the system - carbon multi- stage/ water softener/UV System since 2021. The major reason was to remove high sulfur ( rotten egg smell) out of our water - along with some hardness. The system works good. Only concern is that the carbon tanks had to be replaced after 2 1/2 years because it wasn’t removing the sulfer - the company was responsive , but the question is - Will this be an ongoing concern - having to replace so soon - especially for the premium money we paid for systemic

The system is wonderful, does a great job handling well water with heavy minerals, lime and rust. Disappointed with servicing the system. Was told when installed they would service the unit yearly, I have not heard from them since it was installed, needless to say it is not working well 3 years later.

I’ll start out by saying the unit itself seems to be working appropriately so far about a month post install. I decided to purchase a system from Leaf home water solutions after a salesman named Jake from the leaf filter division mentioned They would be able to help with the large amount of iron in my well water. The salesman that accompanied him, Mark, seemed very knowledgeable about the subject was able to test multiple aspects of my water and helped me choose the right system for me, so I thought. I had concerns about placement and Mark explained it could be placed in my utility closet ( with no power outlet) or my garage( with no climate control system). When the subcontractor came out to install the job They explained to me that neither of those options were viable due to the lack of power and climate control and charged me another 75$ to install an outlet in the closet. They also were unprepared for the length of pipe needed to do the job and suggested piping the discharge hose blindly into my encapsulated crawlspace, to which I declined. They then proceeded to persuade me it was a good idea to pipe it into my brine tank. 1 week later the brine tank overfilled and flooded my kitchen ruining some prescription dog food worth about $200. I called Dan the manager and a technician and himself did show up to asses the situation and were able to re-pipe the discharge hose into my sump pump and explained because no physical damage to my home was observed they would not be able to compensate me for the time off work i missed ( to the tune of a few hundred dollars) or the damaged pet food and instead offered me 3 annual maintenance. After a condescending comment completely disregarding the fact the incident was caused by negligence and incompetence rather than equipment failure. I accepted after a rude text exchange with the regional manager and it became obvious the company had no intention of attempting to remedy the situation. Follow up a month later when i still have not heard from the financing dept on how to set up payment after multiple attempts at contact. I was forwarded back to Mark who proved once again to be ignorant about what was happening. After 2 weeks of attempting to get the simple info I needed it became obvious it wasn’t gonna be addressed to which I responded by informing them of this review and they have since decided to block me from further contact. I have never regretted a purchase as much as this, every aspect of the process from step one to today has been horrible. I find myself wishing I read prior reviews before purchasing. Do yourself a favor and stay far away!!

I truly are enjoying having this water solutions system installed in my kitchen. It makes my life more comfortable and enjoyable. I recommend this system to anyone past 60 years old who has to lift 5 gallon jugs of drinking water onto the cooler or anyone who has back problems.