Name: Leaf Home Water Solutions
Rating: 3.3

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Dominic Polito

After the installation of the water system ... never heard a thing from the company ... no follow up ... no maintenance offered or suggested for either the whole house water softener or the reverse osmosis sink system...

2 weeks ago

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Tim Acosta

I was not impressed with the amount repairs this system has had to go through to get it working. I was not impressed by the poor quality of service I received from being stood up 3 times by the techs. I was unpleased by the amount of salt the system blew through in 3 months, I am not happy with the smell of the water.

2 weeks ago

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David Eppley

Great product, frustrating, inferior service. The salesperson stated that the old water heater would be removed, but after repeated phone calls, that never happened. The original installation was not done per the agreed-upon criteria, resulting in the utility closet door being unable to shut and the electrical panel door not being able to be closed. A subsequent visit occurred after I repeatedly informed the vendor of the issues, but the representative arrived without the necessary supplies, resulting in a functional but aesthetically displeasing equipment installation.

3 weeks ago

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Joseph

I wish someone would contact us and check our system. The water keeps overflowing and doesn’t taste good. No contact from the company since they got our money. We don’t know how to get someone out here to inspect this system

3 weeks ago

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Beverly

I took them to small claims court for not being truthful about the equipment they talked me into purchasing. It was not appropriate for the plumbing in my house but they failed to mention that bit of information. Despite the indisputable facts--water was at a minimum no longer potable, turned my fixtures brown, and smelled-- they refused to give my money back so I took them to court. I won.

3 weeks ago

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Jim

I like the unit but there should be more free customer service calls for adjustments as needed. I don't like going to YouTube for info when I paid big bucks for the Leaf Home Water Solutions unit..

3 weeks ago

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CustomerLarry Inman

Water is still full of iron and dissolved solids and the representative who came to listen to my complaints just shrugged and left never to call or offer a solution. I feel like I got conned into buying a system to replace my Culligan system and I still won’t drink the water.

3 weeks ago

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Jack

Very polite, listens to the customer, explains things, to the point, breaks things down so you can understand the issue.

3 weeks ago

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Josh

They did a sloppy job of installing and left a mess. I let them know of the issue and they promised to send out a technician. After multiple missed scheduled appointments I gave up and made the fixes myself. Currently I am stuck with using Leaf to replace the light every year at an overpriced rate. I should spent a little more and bought a Culligan.

3 weeks ago

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Marie

We have extremely hard water. This system does a great job of reducing that so the water is usable for laundry, dishes and personal care.

3 weeks ago

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Wesley

It doesn’t seem to be measuring the flow of water through the system at all. During initial period it measured the amount of water through the system it no longer does that.

3 weeks ago

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Stephen M

I wonder about maintenance/service testing. The water still seems fine but I would like to know how the system is keeping up after running for a couple of years.

3 weeks ago

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Michael

Follow up customer service is non existent. We had your system installed over three years ago and this is the VERY FIRST time anyone has reached out to see how everything is going. For the amount of money we spent on this system you would expect at least a call if not a visit to check and see how things are going.

3 weeks ago

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Christina

Our family definitely feels a difference in our water after getting a whole house system. Great response when service is needed as well.

3 weeks ago

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Jack Petersen

A very professional install! Tech took his time to explain everything and double checked everything before leaving after the install

3 weeks ago

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Glen

I don’t think it’s doing much of anything to improve my water. I have had a technician come and reprogram my system and it has been a couple of months since, and it hasn’t been working well. The salt in the brine tank has not gone down in a couple months. And I have been getting some grit coming out of my faucets. The water smells and tastes like iron. I don’t think it’s worth the high cost for a system that has been ineffective. I’m not happy with it at all, and I’m sorry that I bought it.

3 weeks ago

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Jim

the salesman lied to us about how much time we had if we did not want their system. they installed it now i can not get to my electrical pannel because of their stuff is in the way. the water filter they put in is above my water heater so it is a hazzard to replace the filter. their stuff also blocks a storage shelf so i have a hard time getting anything off the shelf. i made several calls complaining about it but they would not do anything to correct it.

4 weeks ago

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Juan

Poor system or the wrong system was sold to us. Our water still smells at times, still cloudy and the way the system was installed has damaged part of my yard because every time the system regenerates it just washes to my driveway.

4 weeks ago

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James

I have had several brands of water softeners over the years in both Europe and the USA. None of them provided the quality and purity of the water of our Leaf System.

1 month ago

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Michael

My water is softer but still leave spots. When you call for maintenance everyone that comes says the last guy set it wrong... would not recommend this company. Spent alot of money on this system but i could have done much better. Shame on me and shame on Leaf Home Water Solutions....

1 month ago

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Terry

I’m personally not impressed with leaf home water solutions. The system is average at best and the maintenance costs they charge yearly increases substantially yearly. It started out at $98.00/year. Which they said was an introductory cost. The next year it went up to $198.00 the second year and now it’s up to $329.00. At this cost one is able to purchase over 40 bags of salt. I’ll be looking into going with a salt system.

1 month ago

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L Laff

I actually went to the BBB and filed a complaint. I called in and spoke with a lady who told me that my "call to her represented my request for cancellation" and yet, it did not. I also sent my cancellation notice to them within the "three day" period indicated in their contract, and I had the postage purchase showing the date the letter was sent, but since LEAF didn't receive it for a few days later they denied my request for refund. So I had asked for a total home filtration system, and what I got was a four thousand dollar water softener. Scammy and smooth talking sales people who never return your call after the sale. Never heard from them again. Would NEVER recommend and would never buy from them again. I wish I could leave them ZERO stars. They don't deserve a single one.

1 month ago

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Laurie Menzie

Finally had a "high end" service call 5 months after installation and no software water. We agreed to give them 5 days to see if tge adjustments work. Brian, the head of the team who came, explained what may, or may not, be remaining issues, but we will allow a few more days before rendering final judgement.

2 weeks ago

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LadyAngela9

Sketchy installers stole my copper pipe they so graciously replaced for me. System helps but did not solve my problems. Never got a follow up/ check in to see if I was satisfied or if the system was working. Somehow I "saved" $2k+. Pricing is bullshit. Company is sketchy. Shop around don't go with this company.

2 weeks ago

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Heidi Benz

Horrible company-damaged my kitchen cabinet and just walked away-maybe I wouldn’t notice??? I noticed!!! It took many phone calls and finally a bill from a kitchen cabinet company that I called to fix the problem to get them to respond to me. They did reimburse me but seriously-I would not recommend this company and I will never use them again!

2 weeks ago

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Norma Lora

My annual inspection was done and all filters were changed. Gives me peace of mind I’m drinking safe water.

2 weeks ago

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Chris Roganti

The water system itself works fine however, when I had it installed, JoAnn asked me if I want to sign up for a program which they would come every year to service the system. I agreed to do that. It has been two years I’ve not heard from anybody.

2 weeks ago

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Gene

Bad customer service. Made service appointments and the tech will either come early (2 hrs) and he did not call. The next came 5 hours late. Again, no calls!

2 weeks ago

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Donald

Had issues with water flow valve, second time this happened. I called and wanted to speak to someone, they took a message and nobody has ever called me back.

3 weeks ago

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Robert

The worse experience I have ever had in my life! I won’t go into it but you can pull my history and look at all my calls. I am still waiting for a call from corporate and it has been 7 months. They sold me something that doesn’t work and it is still in my garage (carbon tank). They list a lot of sales because of my experience.

3 weeks ago

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Kenneth

I love the water system because of the way it keeps my skin soft I've always wanted one and I finally got it.

3 weeks ago

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Paul

Their customer service is horrendous from the installation process all the way to their service yearly it is absolutely ridiculous that they treat people the way they do after I paid over $5,000 for a water softener and an RO system that is just ridiculous

3 weeks ago

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Daniel

I have never had confidence that the unit even works based on the amount of scale that builds up anywhere we have water. It is sad because I trusted Leaf and put my money behind that trust. Now

3 weeks ago

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Gregory

We had some salty tasting water after about a year of owning the system. Jordan came out and after 2 try he was able to get was back to

4 weeks ago

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Scott

Sold me something I didn’t even need , iron filtration. Too much water demand for my well capacity. Took more water to regenerate every 3 days then the wife and I use. Created water hammer and blew my pipes open 3 times.

4 weeks ago

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Wayne

Sales rep lied to us about how great this product is. It doesn't remove rust like claimed. The regen discharge line fell apart and I had plumber fix it properly. The unit uses extreme amounts of salt. Totally dissatisfied.

4 weeks ago

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Darla

I got my water system installed in one day. I also got a water filtration system in my kitchen so I have cleaner water to drink and use for cookng.

1 month ago

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David

It drastically improved the water softness. We only purchased the water softener and had immediate results. It isn't cheap but worth the money.

1 month ago

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Cindy

issues with nthe equipment and horrible follow up to repaoor and make damages good when it flooded basement

3 days ago

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Sharon

The sales representative explained my different options, The service person who came to remove my old system and install my new Leaf water conditioner was on-time and explained the new system to me. I also get maintenance of the system which my previous supplier did not do.

4 months ago

Reply from Leaf Home Water Solutions

Thank you for choosing Leaf Home Water Solutions for your home!

Sep. 13th, 2024

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Daniel Moody

The installation tech was good with explaining the operation.

1 week ago

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chuck miller

The price was cheap. The installation was great. There was no customer service follow up. I feel I should have gone locally.

2 weeks ago

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Bryan Schild

They were easy to communicate with installation was done professionally and quickly

2 weeks ago

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Terry Taylor

We like the system so far. No issues since we purchased it and had it installed.

2 weeks ago

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Sonny Sharma

Very poor service, had to purchase two additional systems to compensate for the wrong equipment installed. Tried to contact one of the VPs who never got back to me. Worst decision to purchase from them.

2 weeks ago

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Katherine

Overall service was great, they even installed on a holiday for our convenience.

3 weeks ago

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Charlene

I guess I'm supposed to have the system checked yearly but I was never informed of this and I never get a call or reminder

3 weeks ago

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Scott

I dislike the fact that the system (admitted by Leaf) to had been improperly installed and flooded my basement and the fact that Leaf did not support me in replacing the damage they caused.

3 weeks ago

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Don

Service tech Gil was very nice and completed the service quickly and professionally.

3 weeks ago

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Melanie

Biggest mistake we ever made getting their water softener. everything in our home is orange from water rust!! Never had a problem with our previous system, so dissappointing!

3 weeks ago