Leaf Home Water Solutions

Clearly at some point, someone sold my information to this company and they began calling me at least once everyday. I blocked the number every time but they would just call from a different number, always still coming up as “Leaf Water”. This went on until I filed a complaint with BBB. I was informed by the BBB that the company had agreed to add me to their do not call list, and the calls stopped. Almost immediately after that, my phone began blowing up. I have up to thirty calls a day. I block all of them, but it never stops. Admittedly I can't prove anything in this regard, but it seems obvious that to spite me, they sold my information to massive amounts of scammers. This has been the most absurd level of harassment I've experienced since I had a literal stalker. There are endless complaint against them to BBB, yet they have an A+rating. It's very suspicious. Google Leaf Water Home Solutions harassment/scam, and you'll get A LOT of results.

Do Not do business with this company unless you just love to be scammed. My wife and I are 71 years old, and we have had a water softener for the last 30 years, as we have very hard water at our farm house. The softener has been in the basement, and it is getting increasingly difficult to get the salt down the stairs to the softener. We decided that we should invest in a water system that used no salt, so we called Leaf home water solutions to come analyze our water and give us an estimate on a system. They sent out this snake oil salesman who deliberately tried to scam us almost double what they were able and willing to sell the system for. First he analyzed the water and said we had very bad water, (which we already knew), then commenced to say that we needed this special system with the extra tanks to make sure the system could clean water, then he played with his calculator for 5 minutes like he didn’t already know what he was going to charge, and then said we can do it for $12500 (these numbers are approx, but close, this was all verbal not written, up to this point). In hindsight, I should have thrown him out right then. I chuckled and said ya, that's not going happen, he grabbed his calculator and said maybe there’s something I can do to lower that some, he played with it for another 3 minutes and said yes, if I do that we can do it for $11300, and again I said not going to happen. He did this to more times, down to $9800, then $8000 at which time I agreed, that at 9% financing we would do it. So he called the finance company, and came back saying that they would finance it but at a higher interest rate, at which I refused again, so what did he do, he came down again to $7000 to cover the extra interest rate, at which we agreed to. So he told us that this system would create a white residue for about the first 3 months and then it would go away, that it was removing the calcium build up from the water lines, well the white calcium ruined every faucet and shower fixture in the house with so much white stuff that when trying to clean it off it would take the black right off the black stainless fixtures, it ruined the glass shower surround to the point that you can’t see through it unless you spend countless hours with a power scrubber just to get enough to come off that you can see through, and then it comes right back again. This is not soap scum, this water treatment does something to the water that makes all this calcium coagulate into globs that ruin everything they touch, our shower head has white stalagmite looking things growing from each pore that the water comes through until they eventually plug up completely. This does not stop in 3 months it is a continuous process, if our water was was so bad when they tested it that there system could not clean it then they should have told us that at the time. We filed a complaint with the finance company and they notified leaf home water and they sent a guy out to inspect the system and reported back to Service financial that the system was working correctly, it might be functioning correctly, but it is not doing what we were told it would do when we purchased it, it is so much worse than the $500 water softener that we had to start with. We asked them to remove the system and pay the finance company the balance owed, and they refused to do anything, the finance company refused to put any pressure on them to do the right thing, we just got scammed out of $7000 by a company that claims to be legit. Don’t let it happen to you.

I am happy with the water system but had a tech visit and found out what it will cost to have my filters change every year. Although the salesman stated free installation just cost of filters. Did not say it would be over $300 per year for filters. That should have been told up front. I want to beable to buy my own filters and want to know where I can get and if there is a universal filter available.

I love how my water out of the faucet does not have the chlorine taste and smell. I think it tastes better than out of my osmosis tap. Another thing I like about my system is when I take a shower, my skin feels much softer and does not feel dry and scratchy afterward. Thank You Leaf Water Solutions.

"The product and customer service of this company are terrible. Beware of their sales representatives—they make promises but once they have your money, no one takes your call or calls back. I left several voice messages but never received a callback."

In less than a year, I had two Leaf Home Water softeners installed, each failing within months. The first stopped filtering after only 4 months, and the second one after 6 months. Disappointed, I contacted Leaf Home repeatedly for support. Leaf Home offered no real solution. They pointed to a clause in their contract that eliminates their responsibility if the source water changes. The contract vaguely states "water conditions can and often do change seasonally” and that additional supplies may become necessary in the future. This broad wording allows them to claim my water chemistry shifted and that maintenance is now my problem. The only way to sustain proper filtration is to replace the carbon media every 4-6 months, at a staggering cost of roughly $500 per replacement. Essentially, if I don't continuously pump money into the softener, I’m left with a $4,500 lawn ornament. Leaf Home Water softeners clearly lack long-term durability, and their warranty seems designed to be unhelpful. Don't waste your money and time – look elsewhere for a reliable water softener solution.

Outstanding products. They had a unique and cost effective solution to my high iron problem. They came in $2800 less than Culligan, who sold me something way out of specification.

They were very thorough with the testing process with their high-tech equipment. Although much to my surprise they DON'T test for arsenic! This is one of my biggest concerns because I'm on a well, in an area where arsenic levels test very high. Other than that, their local office is several miles away, and so they sub out the actual installs to various local contractors, but are vague in the sales pitch as to who these people are that will actually be doing the installing. The are also rather pricey, as out of 5 quotes that I got, they were the highest.