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Leaf Home Water Solutions

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7.3

Overall Score

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William

The installer was very personable and professional Unfortunately we have not heard from anybody involved with the company to check up with us

6 months ago

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Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Sep. 13th, 2024

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Patsy Victoria, TX

The sales people were very knowledgeable and I felt no pressure to buy. So far, the system is great.

8 months ago

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Reply from Leaf Home Water Solutions

Expertly installed home water treatment systems optimized for your water. Thank you for being part of the Leaf Home Water Solutions family!

Mar. 29th, 2024

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Robert Wise

see no change in the quality of my water and the interest is crazy high

2 weeks ago

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Veronica

Do not recommend. Sloppy job. Property damage.

3 weeks ago

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Bruce

Do Not do business with this company unless you just love to be scammed. My wife and I are 71 years old, and we have had a water softener for the last 30 years, as we have very hard water at our farm house. The softener has been in the basement, and it is getting increasingly difficult to get the salt down the stairs to the softener. We decided that we should invest in a water system that used no salt, so we called Leaf home water solutions to come analyze our water and give us an estimate on a system. They sent out this snake oil salesman who deliberately tried to scam us almost double what they were able and willing to sell the system for. First he analyzed the water and said we had very bad water, (which we already knew), then commenced to say that we needed this special system with the extra tanks to make sure the system could clean water, then he played with his calculator for 5 minutes like he didn’t already know what he was going to charge, and then said we can do it for $12500 (these numbers are approx, but close, this was all verbal not written, up to this point). In hindsight, I should have thrown him out right then. I chuckled and said ya, that's not going happen, he grabbed his calculator and said maybe there’s something I can do to lower that some, he played with it for another 3 minutes and said yes, if I do that we can do it for $11300, and again I said not going to happen. He did this to more times, down to $9800, then $8000 at which time I agreed, that at 9% financing we would do it. So he called the finance company, and came back saying that they would finance it but at a higher interest rate, at which I refused again, so what did he do, he came down again to $7000 to cover the extra interest rate, at which we agreed to. So he told us that this system would create a white residue for about the first 3 months and then it would go away, that it was removing the calcium build up from the water lines, well the white calcium ruined every faucet and shower fixture in the house with so much white stuff that when trying to clean it off it would take the black right off the black stainless fixtures, it ruined the glass shower surround to the point that you can’t see through it unless you spend countless hours with a power scrubber just to get enough to come off that you can see through, and then it comes right back again. This is not soap scum, this water treatment does something to the water that makes all this calcium coagulate into globs that ruin everything they touch, our shower head has white stalagmite looking things growing from each pore that the water comes through until they eventually plug up completely. This does not stop in 3 months it is a continuous process, if our water was was so bad when they tested it that there system could not clean it then they should have told us that at the time. We filed a complaint with the finance company and they notified leaf home water and they sent a guy out to inspect the system and reported back to Service financial that the system was working correctly, it might be functioning correctly, but it is not doing what we were told it would do when we purchased it, it is so much worse than the $500 water softener that we had to start with. We asked them to remove the system and pay the finance company the balance owed, and they refused to do anything, the finance company refused to put any pressure on them to do the right thing, we just got scammed out of $7000 by a company that claims to be legit. Don’t let it happen to you.

4 months ago

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Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Sep. 13th, 2024

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David

I have liked Leaf Home Water Solutions responses to any problems I have had. The only thing I guess I would like to know is when the chemicals will need to be refilled and how much will it cost.

4 weeks ago

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Patrick

Sale team and installer were both very knowledgeable and professional. They also had great personalities which made the whole process that much better.

4 weeks ago

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Yance

Excellent sales woman. We were motivated buyers. System is great. Called once and received quick reply. Since then- about six months into the contract.. no response to any inquiry. Maybe they just got busy?? I will reach out again..

4 weeks ago

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Richard

The installation went smoothly. Support is excellent over the telephone or if requesting on-site service. I wish there was an appto tell you when the unit is off-line since it is powered by a GFI outlet.

4 weeks ago

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Michael Nageotte Saegertown, PA

They were great, explained everything, did a nice install, very happy. I believe they should have a way to test the water after the system has been in to make sure everything is now fine and customer has piece of mind.

2 years ago

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Reply from Leaf Home Water Solutions

We certainly appreciate your feedback, Michael. If you would like to speak to a team member, please call us at 888-320-5497.

Jul. 18th, 2022

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Anthony J Celletti Loxahatchee, FL

Since the original installation, the system has been plagued with problem after problem. They finally got it fixed after 5 or 6 trips. The 3 stars is based on the quality of the water . Still feels a little hard and total dissolved solids are still very high over 840 ppm

2 years ago

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Reply from Leaf Home Water Solutions

We hope to learn more about your experience, Anthony. Please do not hesitate to call 888-320-5497 so we can work together to find a solution.

Jul. 18th, 2022

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Nicolas

We change to this system And works great

3 weeks ago

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Norman Duderstadt

They did a wonderful job with my water softener, no mess very happy.

5 months ago

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Reply from Leaf Home Water Solutions

Thank you for choosing Leaf Home Water Solutions for your home!

Sep. 13th, 2024

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Mike Guajardo

would like a reminder as to when to refill container with salt please.

5 months ago

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Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Sep. 13th, 2024

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David Hurley

Sales was great and straight forward. When I had a problem it took a few days, but finally got it done.

5 months ago

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Reply from Leaf Home Water Solutions

Thank you for choosing Leaf Home Water Solutions for your home!

Sep. 13th, 2024

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Gary

I was promised a 3 month follow up to retest my water because the sales rep was so convinced how happy I would be after signing……crickets

6 months ago

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Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Sep. 13th, 2024

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Ricardo Murph Columbus, OH

We purchased the whole house filtration system to save us from buying distilled water for machines in the house. It will also save us from purchasing spring water in plastic bottles for drinking. We signed papers on Wednesday and installation was on Friday. Installation was completed in less time than promised. Everything was clean when the installer left with no messes when completed. After the installer left, I drank from the faucet and I liked the taste of the water even with it being warm. Before the installation I bought flavored water to drink on a regular basis. I can stay away from the plastics for my drinking water and the plastics for my other water needs. I look forward to the other benefits from the installation of this system.

2 years ago

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Reply from Leaf Home Water Solutions

Thank you for your recommendation, Ricardo! Leaf Home Water Solutions prioritizes every customer experience, ensuring you get the highest quality water possible.

Sep. 23rd, 2022

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Lawrence Schwindt

For the third time, I am not satisfied with Leaf Water.

2 weeks ago

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Ralph

had a leak, called several times, no response.

3 weeks ago

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Shirley

What I liked is ALEX HE CHANGED MY MIND HOW I FELT BECAUSE MARQUIS DIDNT CALL ME BACK AND WILLIAM HUNG UP BECAUSE I WAS UPSET . Alex thank you

4 months ago

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Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Sep. 13th, 2024

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Leo Rosenstein Savage, MN

Water testing was very thorough. Sales staff were very honest about what would improve the water quality.

9 months ago

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Reply from Leaf Home Water Solutions

Leaf Home Water Solutions stands behind the integrity of every one of our products. Happy we exceeded your expectations.

Feb. 26th, 2024

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Tony

It took 2 visits to install there system. I have called them to come change out my filters under the sink and noone has called me back. Still waiting for them to call me. The Water dept. of Leaf guard does not even have a phone number listed for them. I had to call the Gutter dept and get transferred twice and had to leave a message. Still no call back.

4 weeks ago

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Bill

They never came back to test the water to see if it offers what it promises, was told by the sales lady would receive free upgrades if it wasn't. Was also told by her that the work done and equipment was guaranteed for life...which it wasn't.

4 weeks ago

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agustin moran

I don’t like the system, it’s not doing what I was promised it would; especially with avoiding the stains in the shower, toilet and sinks. The system is way too expensive and on top of that now I must pay $400 a year for maintenance. In my last house I had a system that cost me less than $2,000 that did the same as this $6,000 system and for 4 years never needed maintenance. I regret so much purchasing this system that I’m stuck with.

4 weeks ago

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Yiannis

I only left a one star score because there was no option for zero stars. Horrible service, WAY overpriced and the salesman that came to the house to sell us the system was straight out of a slimey scumbag movie. Not even a yearly service call - nothing. They took the money, had some sketchy guys come and install the "system" and moved on. I now have to find another company to come in and do the yearly service. Do yourselves a favor and pick another company for a home water filtration system.

4 weeks ago

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Les

I am very satisfied with my system. Haven't had any issues everything is working perfectly! Installation was very professional. Definitely recommend!

4 weeks ago

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Darryl

My old water softener worked better! My water now stinks so bad, no one wants to drink it. The company said that I have to change my copper pluming to get rid of the taste and odor, even though there is an expensive taste and odor charcoal unit installed. I am so disappointed with this system! I gave up trying to get anything done. Please, shop around first.

4 weeks ago

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Lazaro

Company is no good, they installed my system paid over 6k never worked correctly, they came out many times alesys s different person and always blamed the last person that came to fix problem. I have pictures of system and how bad it was had to switch to a different company and now have good water. I have well water and leaf will not handle this type of water. Company took responsibility for there system. Do not trust this company.

4 weeks ago

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Jackie

I didn't like how no one from the company didn't call to find out if our system is still working or need to be service, I need someone to come and check on our system to see if it need refill.

4 weeks ago

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Michael

The water softener is not for rural settings and the techs are either handcuffed or have not been trained thoroughly. In a city setting I think the system would be fine but not with real hard water.

4 weeks ago

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Vanessa Chapman

In less than a year, I had two Leaf Home Water softeners installed, each failing within months. The first stopped filtering after only 4 months, and the second one after 6 months. Disappointed, I contacted Leaf Home repeatedly for support. Leaf Home offered no real solution. They pointed to a clause in their contract that eliminates their responsibility if the source water changes. The contract vaguely states "water conditions can and often do change seasonally” and that additional supplies may become necessary in the future. This broad wording allows them to claim my water chemistry shifted and that maintenance is now my problem. The only way to sustain proper filtration is to replace the carbon media every 4-6 months, at a staggering cost of roughly $500 per replacement. Essentially, if I don't continuously pump money into the softener, I’m left with a $4,500 lawn ornament. Leaf Home Water softeners clearly lack long-term durability, and their warranty seems designed to be unhelpful. Don't waste your money and time – look elsewhere for a reliable water softener solution.

6 months ago

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Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Sep. 13th, 2024

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Sarah New Orleans, LA

Great, competent, friendly people who answer phone and provide generous information! Don N, JayCee, Justin C are all outstanding.

1 year ago

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Reply from Leaf Home Water Solutions

Custom-built to your specific water needs to ensure you get the cleanest and healthiest water throughout your home. Thank you for your recommendation!

Dec. 5th, 2023

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Paula Assad

We were told our water was very acidic. Glad he came and tested our water. The installation was a day later and very professional.

2 years ago

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Reply from Leaf Home Water Solutions

Thank you for the 5-star review, Paula. Leaf Home Water Solutions are expertly installed home water treatment systems, optimized for your water needs.

Jul. 21st, 2022

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Tim Sauerbrey

My well water was so bad you couldn't stand the smell or taste. Since the equipment was installed the water tastes great and there is no smell.

2 years ago

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Reply from Leaf Home Water Solutions

Every install is given the white glove treatment and is curated with your home in mind, Tim. Thank you for choosing Leaf Home Water Solutions.

Jul. 21st, 2022

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Ronald Duran Saint Cloud, FL

Good quality equipment for the money. The sales rep was great however I never received a call back to ask how was everything going with the product.

2 years ago

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Reply from Leaf Home Water Solutions

Custom-built to your specific water needs to ensure you get the cleanest and healthiest water throughout your home. Thank you for your recommendation!

Jul. 18th, 2022

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Robert j Chaffin Newark, OH

Told me I had hard water and rest of the water was okay and they stopped the water software the same day they test my water

2 years ago

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Reply from Leaf Home Water Solutions

Leaf Home Water Solutions stands behind the integrity of each and every one of our products. Happy we exceeded your expectations.

Jul. 18th, 2022

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Joseph A Vargas Largo, FL

The purchase was fine once I got it installed and I paid it off I couldn't get any response or customer service and then when they did respond they told me to read the manual I was very disappointed

2 years ago

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Reply from Leaf Home Water Solutions

Thank you for taking the time to leave this review with us, Joseph. If we can help in any way in the future, don't hesitate to contact us at support@leafhomewatersolutions.com.

Jul. 18th, 2022

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Jennifer

Great customer service and install was very easy.

3 weeks ago

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Matt M Lansing, MI

Outstanding products. They had a unique and cost effective solution to my high iron problem. They came in $2800 less than Culligan, who sold me something way out of specification.

11 months ago

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Reply from Leaf Home Water Solutions

You and your home deserve cleaner, safer water. Our team loved making this a reality.

Dec. 27th, 2023

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Carlos

Good service and good installation work.

1 month ago

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Kathleen Hamilton Wesley Chapel, FL

I am happy with the water system but had a tech visit and found out what it will cost to have my filters change every year. Although the salesman stated free installation just cost of filters. Did not say it would be over $300 per year for filters. That should have been told up front. I want to beable to buy my own filters and want to know where I can get and if there is a universal filter available.

8 months ago

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Reply from Leaf Home Water Solutions

You and your home deserve cleaner, safer water. Our team loved making this a reality.

Mar. 29th, 2024

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Jerry Cleveland, OH

I love how my water out of the faucet does not have the chlorine taste and smell. I think it tastes better than out of my osmosis tap. Another thing I like about my system is when I take a shower, my skin feels much softer and does not feel dry and scratchy afterward. Thank You Leaf Water Solutions.

2 years ago

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Reply from Leaf Home Water Solutions

Every install is given the white glove treatment and is curated with your home in mind. Thank you for choosing Leaf Home Water Solutions, Jerry.

Jan. 14th, 2022

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Tommy

Very professional installation thumbs up

4 months ago

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Reply from Leaf Home Water Solutions

Thank you for choosing Leaf Home Water Solutions for your home!

Sep. 13th, 2024

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wzol

Very expensive water softening and reverse osmosis system was installed. The water softening system does not work. Have had a repair person out to fix three times. System does not generate and now is leaking water. Leaf home c/s has not be helpful. DO NOT PURCHASE

4 months ago

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Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Sep. 13th, 2024

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Alfred Scott

The installation was good, and I can feel the difference in the quality of the water when I am taking a shower.

5 months ago

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Reply from Leaf Home Water Solutions

Thank you for choosing Leaf Home Water Solutions for your home!

Sep. 13th, 2024

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Richard Lake Saint Louis, MO

Honest price backed by a good company and the install was prefect. Very happy our new system.

9 months ago

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Reply from Leaf Home Water Solutions

Our experts are dedicated to finding a solution for every home. Thank you for choosing Leaf Home Water Solutions.

Feb. 26th, 2024

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Bullseye

So far the Water Softener System seems to be working as advertised. There have been no issues.

9 months ago

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Reply from Leaf Home Water Solutions

Every install is given the white glove treatment and is curated with your home in mind. Thank you for choosing Leaf Home Water Solutions.

Feb. 26th, 2024

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Larry Russell Supply, NC

installed quickly and neatly. I think the price is way to high and the sales person was less than truthful

9 months ago Edited January 31, 2024

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Reply from Leaf Home Water Solutions

Leaf Home Water Solutions prioritizes every customer experience, ensuring you get the highest quality water possible. Happy to know we exceeded your expectations.

Jan. 31st, 2024

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Sherrie Pinellas Park, FL

Absolutely happy with our water now. No more constantly wiping off water spots.

9 months ago

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Reply from Leaf Home Water Solutions

Our experts are dedicated to finding a solution for every home. Thank you for choosing Leaf Home Water Solutions.

Jan. 31st, 2024

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Phil

WE have been very pleased with our Water system, Its installation, operation and performance and the service we have received.

4 weeks ago