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Leaf Home Water Solutions

Leaf Home Water Solutions

Name: Leaf Home Water Solutions
Rating: 3.3

3.3

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375 User Reviews

7.3

Overall Score

3.3

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375 User Reviews

7.3

Overall Score

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The Bad

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Product Overview

Company Details

Time in Business

4 Years

Company Headquarters

1595 Georgetown Rd, Hudson, OH 44236

Number of Reviews 375

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Message from

Leaf Home Water Solutions

The team of professionals at Leaf Home Water Solutions takes great pride in knowing that families are provided with the cleanest, crispest, and heathiest water possible.

Custom solutions may include enhanced impact on hair and skin, energy savings on bills, increased appliance longevity, and elimination of hard water contaminants like calcium and magnesium, while also combatting taste and odor issues by filtering out chlorine and other organic compounds.

With state-of-the-art water testing materials, dedication to White Glove installation and service, best-in-class products, and the support of the nation's largest home solutions company, homeowners can feel confident in trusting Leaf Home Water Solutions.

Call our team of experts today for a free home water test!

LAST UPDATED: November 20th, 2024

Leaf Home Water Solutions aims to improve water taste, smell, and color in the homes of its customers. The company can treat water that is sourced from wells or city water systems, and the company will professionally install all water equipment.

Leaf Home Water Solutions is expanding across the nation with a variety of products and customized water treatment systems.

Video Customer Reviews

Briana Gonzalez

29 Jul 2022

Barb Radschlag

04 Nov 2024

Carlos Vargas

05 Aug 2022

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The Good

Variety of Water Products
Free Water Test
Salt and Salt-Free Solutions
Professional Installation

Variety of Water Products

Leaf Home Water Solutions offers many products. These products are equipped with self-charging 48-hour battery backup, smart controllers, and LCD displays for easy monitoring. While whole home systems treat common problems like hard water and unpleasant tastes and odors, Leaf Home Water Solution's Reverse Osmosis and Ultraviolet systems help to rid water of disease-causing microorganisms, like bacteria and viruses, without the use of harmful chemicals.

Free Water Test

Before the consultation, Leaf Home Water Solutions will perform a free water test on the customer’s property. Leaf Home Water Solutions’ water test stands out from other water tests because it eliminates the chance of user error. The company’s test can achieve results in under two minutes and the results are easy to read.

The water test will look at levels of chlorine, pH, Iron, copper, alkaline, and more. Once Leaf Home Water Solutions sees the results, the company can analyze what solution will be best for the home.

Salt and Salt-Free Solutions

Leaf Home Water Solutions offers softener solutions that are salt-free. It also offers traditional solutions that use salt. With a variety of options to choose from, customers can find the product that best fits their home and their situation.

Professional Installation

Customers do not need to worry about installing their water softeners incorrectly with Leaf Home Water Solutions. The company has a four-week training program for its employees in order to provide high-quality installation. During the installation process, Leaf Home Water Solutions representatives have a goal of educating the customer on the system so that they can be self-reliant.

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The Bad

Pricing Transparency
Warranty Information Not Available Online
Time in Industry

Pricing Transparency

Leaf Home Water Solutions openly shares details about its products. However, one detail that is lacking is pricing. As residences throughout the United States receive their water from different sources, water quality tends to vary from home to home. During your free water test, a Leaf Home Water Solutions representative will discuss the best water treatment solution for your home based on what they find in your water.

Time in Industry

Leaf Home Water Solutions has been in business since 2020. Nevertheless, it is a branch of the company Leaf Home, which was established in 2004. Since this branch of the business is still new, the company’s service area is a bit small.

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The Bottom Line

Leaf Home Water Solutions offers a variety of products and an option for professional installation. Armed with a dedication to White Glove Service and offering installation as little as one day after purchase, the Leaf Home Water Solutions team takes great pride in knowing that it provides families with the cleanest, crispest water possible.

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Leaf Home Water Solutions Frequently Asked Questions

How do I know what contaminants are in my water?

Leaf Home Water Solutions provides a free water test at every home. A member of our team will scientifically sample and assess your water, so we will be able to show you exactly what is in it. We'll also be able to present a solution for your unique situation.

I don't know where I would install a system like this. Does it have to be in the basement?

A water treatment system can be installed in your garage, outside, or anywhere else where we can obtain access to your water source and electricity. Every home is different, but we have a solution for each unique situation.

Will hard water cause health issues?

While hard water doesn't pose direct threats to your health, it can impact you and your home via contaminants, such as an overabundance of minerals. Believe it or not, bottled water is naturally soft on its own. However, soft water in your home is more accessible and, unlike bottled water, doesn't contain microplastic, which can also become a health hazard. With that in mind, water quality can vary greatly from home to home.

What products do you offer?

Leaf Home Water Solutions offers water softener + carbon filtration, conditioner + taste/odor filters, reverse osmosis water systems, UV disinfection systems, advanced water filtration, and whole home water systems.

Who do I call if I have questions or need service?

If you have any questions or concerns after installation, a dedicated support team is just a quick call away. You can also visit the company's website for more information.

What are the benefits of a water treatment system?

The company's water solutions not only help to filter out common water contaminants, but also things that you might not be aware are lurking in your water. The advanced digital water test will help determine the best water treatment system for your home. Leaf Home Water Solutions professionals look for chlorine, pH, iron, copper, alkalinity and much more.

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User Reviews

Star Rating

3.3

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384 Reviews

Review Breakdown

5 grade

47%

4 grade

12%

3 grade

12%

2 grade

1 grade

22%

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Quality

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Service

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Featured Review

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Verified Customer

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Liz Hastings Point Blank, TX

From the presentation to installation, it was a pleasant experience. Our water was awful and now we can drink it without worrying about what is in it. It tastes great!

2 years ago

Reply from Leaf Home Water Solutions

Liz, Thank you for the kind words! Leaf Home Water Solutions customizes your water system treatment so you can enjoy cleaner and safer water.

Jul. 18th, 2022

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Featured Review

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Verified Customer

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John Freda Palm Coast, FL

Starting with the sales technician, he was knowledgeable and courteous. The installation technician was professional, detailed and on time with appointment. He also made sure I was satisfied with the equipment install and ensure I knew how to use the product. The product has been great and eliminated our city water smell and hardness issues. The drinking filter does a great job providing us with clean drinking water.

2 years ago

Reply from Leaf Home Water Solutions

Expertly installed home water treatment systems optimized for your water. Thank you for being part of the Leaf Home Water Solutions family!

Jul. 18th, 2022

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Verified Customer

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Gary

When I first moved into my new home, I wanted a water test to be completed. It passed with flying colors. I did not agree. When I had to change the filters for the first and second times, I was not happy with the sludge and rust I saw. I contacted a number of water solutions but hit it off with the local representative. He ran similar and more in depth tests and it was not pretty. He told me to not let my dog drink the tab water let alone the family. The offer on the full system was a bit pricy but worth the piece of mind the clean water provided. Instantly I noticed a difference in feel and tastes. Highly recommend. More recently they came and did the annual review and I would recommend that as an option too.

2 weeks ago

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Verified Customer

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Kenneth Syphers NA

3 weeks ago

Reply from Leaf Home Water Solutions

We are so glad that we earned your business. We especially love that our staff could make Leaf Home Water Solutions an easy decision. Thank you for your recommendation.

Jul. 26th, 2023

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Verified Customer

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Laura Payne

The salesman told me that I wouldn't have hard water build up or hard water marks anymore, but I do. Overall, our water is much better, we can drink tap water now. The taste and smell are good. But I'm still burdened with hardwater build up in all facets, refrigerator, and showers. I do not have a softener that requires salt. But he told me the only difference would be that our soap won't lather up like it would with a salt softener. I recommended a friend, and he had the system installed. Not sure if there is anything you award for a referral.

2 weeks ago

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Verified Customer

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Jim Bell

We purchased our Home Leaf water solution about a year and a half ago and we are still loving it. Takes care of the hard water deposits left behind by untreated water. No hard to clean water spots on our shower glass. Also love drinking from the reverse osmosis drinking water setup . Great tasting water!

2 weeks ago

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Connie

Love my system sence its been installed never buy bottled water anymore I everyone from the salesman that came out to the guy that installed my system and everyone that I’ve talked to in customer service has been so polite and very helpful. Thanks to all of y’all. I’ve got good clean water now. Sincerely, thank you so much Connie M.

3 weeks ago

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John

3 weeks ago

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Charlie

During the installation process there was a lot of miss communication. The wrong system was delivered and additional parts had to be acquired which delayed the installation. The day after the installation was complete the system leaked all over my garage floor and I was left to fix the problem myself.

3 weeks ago

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Mark

Professional customer representative answered my questions and explained all of the benefits of the product. Set up installation and a good electrician. Was installed in one hour and I was very impressed with the installation.

3 weeks ago

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James

3 weeks ago

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Scott McNeal

We have loved the quality of the water that we get. I almost exclusively drink the water and ice from our refrigerator now. Before I couldn't stand it. My only negative in the whole process was fact that they never came back and did the tests and showed the difference.

2 weeks ago

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Bstrohmenger

Water softener works but poor installation. New installer was being trained, made several mistakes including burst pipe joints, crooked pipes and pipe fasteners pulling out of block wall. Mistakes during training are understandable but trainer left it as is instead of making it right. This along with dirty, rusty, beat-up junk-filled old truck instead of a professional looking vehicle left a very poor impression of leaf water.

2 weeks ago

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Verified Customer

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Robert

It has helped our water system meet our needs for safe water usage. Adding natural salt deletes our warnings. Presently we have a warning on our home water solutions system so I have unplugged it.

3 weeks ago

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Verified Customer

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Eileen B

Installation took all day, due to issues at my home but they guys still did great job. Even moved my water supply shut off to inside from the sun. That a big deal in Florida.

3 weeks ago

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Verified Customer

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Donald

I like the purity of the water from the water filtration system that is installed. The water softening system is nice to have as well. It makes the laundry softer without having to use any type of fabric softener.

3 weeks ago

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Thomas

We got the worst installer and installation. I don’t know where they found this guy but he did a botched installation and was very creepy. I’m really happy that my wife’s caregiver was there. They were both uneasy with this guy in the house. I had to get my plumber out to redo his installation at my own expense but the pipe he used was inferior. The manager sent another installer to redo the entire installation with the updated piping system. I heard water one day and the UV sanitizer had ruptured and was spraying water all over the place. I’m really happy that it was outdoors and not in the house. I would have given one star but the manager attempted to make the installation right and sent a technician to repair the water leak. The system did not come with any documentation and self service is not an option. The brine tank is filled with water and I do not believe that the system is working. I was told by the salesman that the annual service was $99 but I paid $249 plus tax.

3 weeks ago

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Verified Customer

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William

The water filtration system is the best thing I invested in. The water is cleaner and doesn’t smell,what more can you want. Oh yeah almost forgot about the water feeling soft

3 weeks ago

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Verified Customer

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Leandre

Very expensive to install. They do NOTHING extra. Very expensive to keep going. Almost$400.00 yearly to have maintenance. It's fixed so you can not take care of it yourself. I still have rust in my water. We're extremely rude to me when there was a problem caused by their service man and installer. Did absolutely NOTHING to help. Very unhappy. Wish I stayed with culligan.

3 weeks ago

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Verified Customer

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George

THE SALESMAN,DANNY, WAS NOT HONEST IN HIS PRESENTATION AND ONCE THE PRODUCT WAS INSTALLED AND PAID FOR NONE OF THE PROMISES HE MADE DID HE FOLLOW UPON. I CONTACTED HIM ON NUMEROUS OCCASIONS AND HE NEVER SHOWED UP OR RECONTACTED ME. HAD PROMISED TO COMEBACK TO RECHECK THE SYSTEM. I THEN CONTACTED THE SERICE DEPARTMENT AND THEY FAILED TO FOLLOW UP ON THEIR PROMISED TO COME AND RECHECK THE SYSTEM.

4 weeks ago

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Verified Customer

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George

This January I will have had my Leaf home water system in my home for 2 years...I honestly have to say I am disappointed in the performance of the system, which includes the ultraviolet lamp system. In the beginning it seemed pretty good, but that was comparing to a 20 year old system that was removed prior to thus system being installed .....didnt take long fur things to go downhill, I actually had them come back to check it, come to find out the filter in the ultraviolet lamp side of the system was clogged bad, had it replaced then, but I was totally surprised that all that stuff got past the first stage of the system where you have the two tanks: why did I think it's the job of that section to clean the water? So, for those to choose NOT to add the ultraviolet lamp to kill germs, are allowing even dirtier water to enter the home, not what they are expecting either. I can smell my water now, I find residue in my SS tumbler that I drink from, a brownish substance that I wipe outta it, I no longer drink the water sadly, I've been drinking bottled instead...how sad is that after investing over 6k in this system?? I chose Leaf home water after listening to a very convincing sales guy, and did not go with the local American Aqua co. that others in my area were using ( the old system un my home was from them) not a huge thing also was, supposedly this system was to use less salt than others....not so, I've gone thru ALOT salt, seems more than my old system🤷‍♂️... all in all this is why I've scored 2 stars, and would not at this point feel confident in recommending to others

4 weeks ago

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Verified Customer

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CORLIS

Water system works really well. I am approaching my second annual servicing of the system. It is necessary to have the water system serviced. The water system improves after the annual servicing.

4 weeks ago

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Diesel

We purchased the whole house system and added R/O treatment for drinking water. We love the R/O. The system works but did not eliminate the sulfuric smell that we sometimes get when the water faucets are first turned on. The salesman told is that the system would resolve the anaerobic smell. It did not. As far as service goes, the guys that do the installs and service are top notch, reliable, personable and care.

4 weeks ago

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Robert

I was very dissatisfied with the salt-free water softener. Leaf replaced it with an undersized salt water softener. The installer messed up my chlorinator. I eventually replaced the entire system for half of what I spent on the Leaf system. I would recommend running away from Leaf Home Water Solutions as fast as you can.

3 days ago

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Verified Customer

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Lois

After spending $6,000+ on your water softener 16 mos ago, I can't believe I am having a problem already! I called the service # on the unit several times and talked to your very nice ladies, who said they'd have someone call back: NEVER happened + they said there is NO phone# for corporate office in Ohio, not even for them.

3 days ago

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Karin Mansell

It cost us around $3,000 to get our system in place. The actual day for installment was a disaster, as he dug holes all over our yard. He was very sweet and worked for hours. They need to purchase the machine that can detect things underground instead of digging holes all over the yard and making their employees work to the bone like that. After having it installed, we cannot tell a difference in water quality. Our neighbors have gotten other water softener type systems installed from other companies and could tell an immediate change in taste, how the water affected their dishes, hair, etc. We cannot tell a difference like this with this system, so we don't recommend it to our neighbors.

2 weeks ago

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Yvonne Finely

Installer didn’t do a good job. Salt tank filled up to top with water. Had another technician come out .He didn’t explain anything. Didn’t know how to connect system to use raw water for watering plants. Jerry came out adjusted the system . Explained everything..

2 weeks ago

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Violet Neil

They were very patient with me as I had to cancel the appointment because of hurricane Milton and another time also. They communicate during with me in a timely manner also.

2 weeks ago

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Deanea Sessions

With problematic well water, I purchased the total package for softening, iron elimination, and sulphuric smell, it’s working so much better than previous system, but still has some sulfur smell

2 weeks ago

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Donna Gaskin

I bought this RO system because of the electrolyte replacement option. They were to send it to me in a week and it is now going on 2 months and no one has returned my call. Otherwise everything was great from sales to installation and works well.

2 weeks ago

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Marti Chase

I was promised that the water softener would eliminate the rust and Lyme. It has not eliminated the Lyme and when someone came to check on it I was told that I should get my water pressure turned up. That is another expense and another day off that I will have to take.

2 weeks ago

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Rosalind

Once installed a certified technician is not available. I requested services and the serviceman made it clear he was not a technician but would be his best to help me. Advised me to call a plumber about things he should have known in regard to the system.

2 weeks ago

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Christina

Texas has very hard water and now I have soft water. Only complaint is that the beeping reminder to fill the salt crystals will sometimes go off even if the crystals are not low yet.

3 weeks ago

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Barry

I've had my system for a little over a year. I've had to have a tech come out 3 or 4 times. Customer service and the technicians have always addressed taken care of my concerns.

3 weeks ago

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Jeff

I've had my system for over a year now and have yet to hear from the company whether everything is okay or if it's bad or not. Just a little customer service after the fact would be nice.

3 weeks ago

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Verified Customer

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Lorrie

My husband saw an ad online for a free water test and set up an appointment on the one day a week that I work! By the time I got home, he had ordered a new water system from Leaf even though we had no issues with our water. We had a water system already that was old, but I didn't notice any problems with it. The Leaf salesman had my husband so scared about our water, even though the water he tested was what came into the house, NOT THE WATER COMING OUT OF THE KITCHEN SINK, which is the water we actually used! So there's no way of knowing if our water system was still doing its job or not! The new system was installed THE VERY NEXT DAY! Usually you have 3 days to think about and cancel a purchase like this. If it was up to me, I would have shopped around a little. The company that sold us our old system would have charged us only about half of what the Leaf system cost! And by the way, anytime I had a salesman come to the house, my husband always had to be there too. Also, I didn't notice any difference in our water after the new system was installed.

3 weeks ago

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Verified Customer

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Keith

I don't like the fact I don't have instructions on how to operate the system. I don't think it is serving me at the best that the system can. My water is still too hard like the system is not on or not working. Please send me instructions and someone out to explain them to me. Thank you P.S. I have your gutters and they are working fine that is why I thought I would try your water softener system. Please help!!!!!!!

3 weeks ago

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Lorraine

My water is very hard and alkaline. They took out my water softener so they could put the system in my crawl space because there was nowhere else in the house to put it. I cannot go down there and bypass it if my well needs to be sanitized. Had nothing but trouble the first year. They took months to get it on track. Fired most of the guys they sent out there

3 weeks ago

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Heather

I will never ever recommend your company ever!! We get the Kamala H. treatment, avoid the problems and questions; answers. In other words we never get solutions it's always getting the run around ans go around the issues. Always told the product is working when clearly it's not. Techs can't even do their jobs correctly and or if they come they forget to do things like an important thing, turning the by pass off so the product at least attemps to work. Absolutely sick of paying for this product, we never get answers, always get broken promises, never get what we're told we're going to get, the products are trash!!!

3 weeks ago

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Verified Customer

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Mor

The salesman never mentioned that after a year, the annual service is not 100$ anymore. The cost of annual is about 500$. Just be aware of this trapped. I have no other choice but paid for it. I am not sure if others services out there can do it for less.

3 weeks ago

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Renee

The product is good and my service technician is knowledgeable. However, the customer service process is cumbersome and every time I need to follow up the next day or 2 because I did not receive the follow up call to schedule the actual appointment. And they leaving a message for them is even worse

3 weeks ago

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Katie

The service was very efficient and thorough. Everything was explained very clearly to me, including my financing options and the job was done very quickly in one day.

3 weeks ago

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Dianna

This water system dose NOT do ANYTHING the company promised. We got the system to protect our renovation of our kitchen and bath. They have been to our home to adjust or check the system as we were having to clean rust out of our toilet, sinks and shower every week. We have had to replace our shower hand held an the rain head 2 times. The heating element in our brand new dishwasher is all rusted. Even though we have had tech after tech out monthly we Still had to pay the 350.00 yearly maintenance fee. We pay our monthly payment as agreed for 15 years. The sales rep "I don't believe" knew just how hard the water is in our area is. So no I would NOT recommend Leaf Home Water Solutions to anyone. now I will be paying over 9,000.00 dollars for a system I would like them to just get out of my house. We could call it even.

3 weeks ago

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Verified Customer

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Shelly

Unfortunately doing everything they have instructed, we still get some orange toast stains in the toilets and sinks. Randomly we will also have a pond water smell to the water. It has made the water better than it was but it is not up to the expectations provided at sales time.

4 weeks ago

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David

I have liked Leaf Home Water Solutions responses to any problems I have had. The only thing I guess I would like to know is when the chemicals will need to be refilled and how much will it cost.

4 weeks ago

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Patrick

Sale team and installer were both very knowledgeable and professional. They also had great personalities which made the whole process that much better.

4 weeks ago

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Anthony

I like that the system is low maintenance and simple. I dislike that at times my water is salty and that I haven’t been able to get any straight answer on why.

1 week ago

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Verified Customer

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Hodge Sierra

I have been calling for a tech to come out. Had this system for 2 years now and the salt has not even moved. I need someone to come out to see if this is even working. So good luck getting anyone

1 week ago

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Raymond Johnson

Leaf didn't stand behind the salesmanship and management promise to resolve my water condition scenario. Simply dishonest and field technicians validated after sales/installation Leaf Home Solution System couldn't resolve issues. Plus, salesman indicated an annual service fee of $199 to change filters, UV light, etc and then after 1st year Leaf said.... oh $199 was just a promo at the time of sale now it's $449. As a company, if Leaf stood behind the sale promises I would than have favorable feedback.... unfortunately not a favorable customer review.

2 weeks ago

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Verified Customer

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Chris Valente

Dealing with issues from the start. Had the system 1year before the tech noticed they forgot to install the charcoal filter. Then there’s the issue of water out of the tap tasting very salty from time to time. Even though I check the system for salt and for ‘bridging’ all the time. I would call the service tech out but don’t want to pay the high price for a call. I should have gone with name brand system had I known.

2 weeks ago