Name: Optima Tax Relief
Rating: 3.7

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Verified Customer

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Anthony Monti Providence, RI

Professional, courteous and attentive. There's never a time when you call you can't speak with someone and each and every associate is very patient and understanding. I thank you Optima Tax Relief for all you've done on my behalf to settle with the IRS and kerp in touch with any and all updates.

4 years ago

Reply from Optima Tax Relief

Thank you for thinking of our team as "professional, courteous, and attentive." We're so happy to hear that we were able to resolve your tax burden!

Apr. 21st, 2022

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Verified Customer

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Steven j Wheelings Philadelphia, PA

I appreciate Optima tax relief for helping me with my taxes. I felt that I had a big burden on my shoulders. I did not know what to do. Optima was easy to work with. They asked me for certain things I have them everything that they asked for. They worked quick to settle my case. Thank you Optima tax relief.

4 years ago

Reply from Optima Tax Relief

Stupendous! We are overjoyed to hear that you had such a great experience with our team. Thank you for sharing this fantastic story and we wish you well moving forward!

Feb. 1st, 2022

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Verified Customer

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Freda Montgomery, AL

they delivered everything they promised. I was in a mess with IRS; Optima Tax Relief just took over, did all the leg work, and I am in the final stages. All of the errors were corrected and I will have a repayment amount I can afford

4 years ago

Reply from Optima Tax Relief

Wow! We're thrilled to hear we were able to assist you and resolve your tax burden with the IRS. Thanks for sharing.

Dec. 21st, 2021

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Verified Customer

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Not important Germantown, TN

Theyve helped me alot. My situstion has been going on for over a gear and theyve been very pateint. The case is not finished yet but everything has been going great. The whole team is amazing and ive really learned alkt from them

4 years ago

Reply from Optima Tax Relief

We're happy to hear that our team has been very helpful. We'll pass along your kind words to our staff.

Dec. 14th, 2021

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Verified Customer

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Mark Harper Surprise, AZ

My last interview with someone was really comfortable because the person was insightful and willing to listen to my situation. He was also willing to answer any question I had. In other words he seemed very concerned about my situation and ways to help come up with a resolution.

5 years ago

Reply from Optima Tax Relief

Our team of tax professionals is here to resolve your tax debt. We’re happy to hear that you had such a great experience with us!

Aug. 25th, 2021

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Verified Customer

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Derrick Byers Houston, TX

There were a few lapses in communication in the past and I was removed from your system and had to be reinstated. But since that time the service has honestly exceeded my expectations. My Case Manager Kathryn is the best and most professional person I've ever worked with! She is more than the difference for me.

5 years ago

Reply from Optima Tax Relief

Thanks for the kind words! We make it our mission to help each and every one of our clients with their tax debt.

Aug. 25th, 2021

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Verified Customer

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Inge Zant Camp Verde, AZ

Optima was very patient and professional while I put my paperwork together. Their communication was always clear and I was able to understand what they were looking for. I am happy with Optima and will use them in the future.

5 years ago

Reply from Optima Tax Relief

Thank you Mr. Zant, we're glad to help!

Aug. 4th, 2021

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Verified Customer

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Sarah Lloyd Memphis, TN

They're true professional great communication reliable resourceful comforting and encouraging knowing that you have a excellent team willing to do everything to make sure your tax problems are resolve l will highly recommend optima tax services to everyone who need their tax problems resolve unication

5 years ago

Reply from Optima Tax Relief

Thank you Ms. Lloyd, glad to hear it! We are proud to have delivered an amazing service!

Jul. 21st, 2021

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Verified Customer

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Lisa Fuson Houston, TX

The first meeting was great. Then the cost to have them fix the mess I have with the IRS was scary. But now that I am waiting on the resolution it has been great. Do not try to navigate the IRS on your own. Let OTR help you and you will feel relieved.

5 years ago

Reply from Optima Tax Relief

Thank you Ms. Fuson, it's important for us to give you an incredible resolution.

Jul. 21st, 2021

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Verified Customer

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Robert and Earnestine Bunnitt Oak Ridge, LA

Direct and kept us informed.we were always contacted by a representative to keep us updated with our progress and courtesy calls were also made.Each rep was very polite and wanted us to as questions if we had any. We do appreciate all the service given to us and also so far how the case was handled.

5 years ago

Reply from Optima Tax Relief

Thank you for the great feedback, you two - we'll be in touch!

May. 18th, 2021

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Verified Customer

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Betty C. Harris Voorhees, NJ

Very professional and very good service i really like the way they handle my case and if they had an questions they would contact you until they get you to answer any questions i would recommend the company to family and friends

5 years ago

Reply from Optima Tax Relief

Mr. Harris, thank you for the feedback! We appreciate your recommendations and we have enjoyed working with you.

May. 18th, 2021

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Verified Customer

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Melanie V Marlboro, NY

I had a great experience with Optima Tax Relief. They were very professional, and accommodating to my situation. Each representative was so helpful and friendly every time I called. The way they explained everything was very thorough, I would definitely recommend them to anyone!

5 years ago

Reply from Optima Tax Relief

Thank you Melanie, we appreciate that. We will always be able to help if you need any assistance - don't hesitate to reach out.

Feb. 24th, 2021

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Verified Customer

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Brady Pettie Tulsa, OK

I keep thinking about the very first time I had called. I didn't think Optima would accept me because of all the commercials I have seen. Stating that you had to have $10,000 credit card debt to be helped more or less. I don't remember not one commercial from Optima statiing that so I called and they accepted me from that first call. I needed to hear that because the weight of the IRS was finally going to be lifted.

5 years ago

Reply from Optima Tax Relief

That's amazing to hear! Thank you so much for the fantastic feedback!

Jan. 25th, 2021

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Verified Customer

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Shannon D. Allen

Best customer service in the business. Optima helped me reduce my IRS payments to a reasonable amount. Helped me negotiate a fair amount with little effort on my part. Plus they have informed me that they will handle our yearly tax return from here on out.

5 years ago

Reply from Optima Tax Relief

Hi Ms. Allen, thank you for sharing that you're thrilled with your resolution. We are happy we could help, and we wish you the best moving forward.

Jul. 30th, 2021

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Verified Customer

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Cynthia A. Johnson

They always courteous - good with explanations on whatever happening or going on. They seem to be concerned. I'm not sure how to rate on other issues yet. I need to see what the bottom line is going to be for me. Once I know that I would be able evaluate better.

5 years ago

Reply from Optima Tax Relief

Thank you Ms. Johnson, we're so happy to hear that. Please reach out to us if you ever need anything or extra updates with your case.

Nov. 24th, 2020

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Verified Customer

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Thomas Juhl

because I was so stressed out on my taxes I didn't know what to do, seen their ad on TV decided to give them a call and it took away the most of the anxiety, I'm not quite finished with My services, but so far it's been great

5 years ago

Reply from Optima Tax Relief

We're so glad you're no longer stressed, Mr. Juhl!

Nov. 24th, 2020

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Verified Customer

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A. Small

Thorough, professional, very patient and helpful throughout process. Always willing and open to answer questions and concerns. All of the representatives I had contact with were pleasant to work with and competent in areas of specialty. It was an all around good experience.

6 years ago

Reply from Optima Tax Relief

Wonderful to hear, we're passing on the great feedback to our team!

Oct. 6th, 2020

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Verified Customer

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William & Phyllis Ballard Columbia, MD

They are very experienced and knowledgeable with all tax services that they provide. They also provide excellent customer service and also provided my Husband and I with peace of mind as they spoke as well as providef correspondence to the IRS on our behalf! They were able to resolve all of our tax issues.

6 years ago

Reply from Optima Tax Relief

Thanks Ms. Ballard! We're so pleased to have helped your husband and yourself and resolve all of your tax issues.

Sep. 1st, 2020

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Verified Customer

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Damandra Bates Dallas, TX

Optima Tax Relief was able to greatly reduce the amount back taxes I owed the IRS, eliminate penalties and interest occurred over many years. Optima relieved the stress of personally dealing with the IRS, and constant worry of wage garnishment.

6 years ago

Reply from Optima Tax Relief

Thank you for the feedback. We are so glad to have relieved tremendous stress for you! Take care.

Jul. 1st, 2020

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Verified Customer

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Timothy R Harris Houston, TX

I know what they’re doing you can tell they’ve been doing it a long time the way they handle where we turn in our papers port hole where they call you talk to you about it well organized seem like as a way of doing things thank you

6 years ago

Reply from Optima Tax Relief

Thanks Mr. Harris! First, we tremendously appreciate your feedback and have enjoyed working with you. Hearing your experience first hand is so important to us. Thanks for sharing!

Jun. 23rd, 2020

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Verified Customer

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Sandy Allen

Optima Tax Representativesare always available to help me since enrolling in the protection plan Olivia Solano has been especially helpful. optima has resolved my tax issues and continues to provide me with excellent service.

6 years ago

Reply from Optima Tax Relief

Thanks Ms. Allen! We've enjoyed working with you tremendously.

May. 27th, 2020

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Verified Customer

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Sonja Ogburn

My experience with optimum tax relief has been outstandThe last word relief absolutely true to their name. I am so relieved that I was able to set up a payment plan to pay my taxes. Optima tax relief was a great part of it and I want to say thank you.

6 years ago

Reply from Optima Tax Relief

Thank you Ms. Ogburn! We have enjoyed working with you and we're so proud of the resolution we were able to bring you! Enjoy.

May. 27th, 2020

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Verified Customer

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Sandra Posey Gary, IN

Optima always provided help and assistance when I requested it. I was able to speak with any individual and was if they could not provide immediate assistance my call was directed to the a staff member who could solve the problem.

6 years ago

Reply from Optima Tax Relief

We appreciate your thoughtful feedback about our company. We're glad you found our team to be helpful.

May. 5th, 2020

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Verified Customer

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The Braxton Latona Baton Rouge, LA

Very thorough and informative every step of the way to achieve the results I wanted. I never got the feeling that Optima was trying to get extra money out of me for additional services. Very please with Optima and the ones that's helped through the process. Not happy about the actually IRS and their untimely responses or lack there of.

6 years ago

Reply from Optima Tax Relief

We are happy to have been with you every step of the way! And we only charge a flat fee, so we'll never take advantage of our clients.

Apr. 9th, 2020

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Verified Customer

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David Simpson Atlanta, GA

I'm constantly updated on what's going on .I'm walked through each phase of the process ,answer all of the guestions I've asked. But most importantly all seem to be genuinely interested in my well being, as it pertains to getting my taxes taken care of!!

6 years ago

Reply from Optima Tax Relief

We have been proud to take great care of you throughout each step of the process, Mr. Simpson! We care about all of our clients tremendously.

Apr. 7th, 2020

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Verified Customer

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JoAnn Dawson

They are very professional and so easy to talk too about sensitive financial matters. They are never judgmental and answer e very question to mybsatisfa tion no matter how trivial. They want to.make sure you understand. Everyone I have spoken with has be amazingly kind and helpful.

6 years ago

Reply from Optima Tax Relief

That's our goal, Ms. Dawson! We consider it our priority to help our clients to the best of our ability!

Mar. 4th, 2020

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Verified Customer

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Robert Griggs

Great service but I am still waiting to hear the final results. Still in the negotiation phase I thought. Haven''t heard from anyone yet. Don''t know what to do yet. Going to call and get some advice. Other wise a great product albeit an expensive one.

6 years ago

Reply from Optima Tax Relief

Great to hear, Mr. Griggs! We understand that it's a process and it's so important to us to help our clients every step of the way. Thanks for hanging in there!

Jan. 9th, 2020

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Verified Customer

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Alma

Quick service and professional.Their staff is very friendly. If I have a question I was assigned to a case manager that I could reach out. optima tax staff gave me peace of mind that they will be able to offer me the best of help with my tax problems.

6 years ago

Reply from Optima Tax Relief

Hi Alma, thank you for the feedback! We're glad to have provided you with that "peace of mind."

Dec. 10th, 2019

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Verified Customer

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Jackie Weber

They have done everything they said they would do. They were able to assist me in not getting my wages garnished and potential bank seizure. I tried to make arrangements with the IRS. When Optima got involved they were able to get me a monthly installment program.

6 years ago

Reply from Optima Tax Relief

Thank you Ms. Weber! Congratulations on your resolution - it's so important for us to ensure our clients are protected throughout the process, so thank you for the shout out.

Nov. 5th, 2019

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Verified Customer

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Jane DePauw Saint Charles, IL

They have been extremely helpful in all areas of concern to me. They explain everything clearly and in lay terms so I understand fully. Christian my first contact there stands out the most. He really helped me when I was very worried

7 years ago

Reply from Optima Tax Relief

We'll be passing on your kind feedback to the rest of the team. Thank you for letting us know, and they'll be happy to hear it!

Oct. 8th, 2019

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Verified Customer

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Arthur De La Cruz Mesa, AZ

They reduced my tax debt down to a manageable amount. And that's an understatement. I don't know if I'm allowed to mention the exact amount but I will day that it went from a five-figure amount to a three-figure amount. I am very grateful for their help.

7 years ago

Reply from Optima Tax Relief

Hi Mr. De La Cruz, thanks for the feedback! We've certainly enjoyed working with you and are very proud of your resolution!

Aug. 26th, 2019

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Juan Victorville, CA

Very professional and informative. I've had a good experience with optima tax employees. Their response time in a timely manner and ver informative, however, my only complaint is that is very pricey. It's more expensive than hiring an attorney. This is my only concern or complaint

7 years ago

Reply from Optima Tax Relief

Hi Juan! Thanks for reaching out and leaving your personal feedback. We're glad you've had a good experience with us thus far, and that you find us to be easy to work with! We are glad you've had a positive resolution, and we're wishing you the best.

Aug. 19th, 2019

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Daniel Maikai

From my 1st phone call I was treated with respect and understanding. They where with me everystep and explained everystep. Even when I didnt see any way out they kept assuring me it would all work out. I owed over 30k in back taxes and Optima was able get me an offer and compromise deal with the IRS to only pay 1795.00.

7 years ago

Reply from Optima Tax Relief

What an incredible resolution, Mr. Maikai! We aim for the best for all of our clients, and it's great to hear you really felt our team's great attitude. Wishing you well!

Jun. 26th, 2019

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Mark Dooley

I gave them that rating because they are too notch professionals who are really at the top of their "game". They we're by my side every step of the way and very patient with my busy schedule. Everyone I worked with was very interpersonal with me. I have recommended their service to all of my friends and co-workers who need help with their taxes.

7 years ago

Reply from Optima Tax Relief

Hi Mr. Dooley! Thanks for writing in. We love to hear back from our clients. We were more than happy to be "by [your] side every step of the way," as it's one of the most important things to us in a client - business relationship. Thank you for all of the recommendations - we promise to be at the "top of our game" for every individual you may recommend to us!

May. 7th, 2019

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Helen vuittonet Sacramento, CA

I was so stressed it started to affect my health so I called them and I was reassured and of course I'm a I don't believe everything everybody says I'm very skeptical person but they make me believe in miracles I was so happy and even though the process they helped me whatever they could and that relieves a lot of stress for me thank God for them

7 years ago

Reply from Optima Tax Relief

It's true that stress can affect our health for the worse - and tax debt isn't an easy situation to be in. We're so happy to have relieved some stress for you, ultimately bringing you to a great resolution! We're wishing you the absolute best.

Apr. 15th, 2019

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Verified Customer

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Carmen Carmichael Trumbauersville, PA

Optima Tax Relief took over my $10,000 owed to the IRS for 2012 and brought it down to $4,700 with monthly payments. . Then they filed my unfilled taxes for 2014-2017. I never had to talk to the IRS, they handled it all. After losing years of sleep over my IRS issues, I am sleeping peacefully all because of Optima Tax Relief.

7 years ago

Reply from Optima Tax Relief

Thank you for taking time out of your busy day to share your personal experience with us. Our reps were certainly able to bring you to a fantastic resolution, so that's good to hear! Sounds like you'll have many nights of "peaceful" sleep ahead!

Apr. 15th, 2019

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Verified Customer

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Matthew west

They helped me so much with the IRS I was in need of someone to help me and they were able to get me a settlement with the IRS and now I don't get the threats from the IRS. Optimal Tax relief has a great staff as well, always returning my phone calls.

7 years ago

Reply from Optima Tax Relief

Hi Mr. West, thanks for reaching out! We appreciate the feedback and we're proud of your excellent settlement!

Mar. 26th, 2019

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Victor Green

Optima has improved my quality of life by providing a service that has been extremely satisfying and I'm so happy I chose them in helping me with my tax issues the I'm able to sleep without the stress of dealing with the IRS. They are the best in this business Thanks again for all your help. Best regards,

7 years ago

Reply from Optima Tax Relief

We're so happy you chose us, too! We enjoy helping our clients out of tough situations - that's what keeps us going the most. We've enjoyed our time together and we wish you well!

Mar. 13th, 2019

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Verified Customer

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Louise Tang

They helped me resolve my IRS problems ! Optima tax Relief is professional and timely. They will guide you step by step to get to your goal of resolving your IRS issue. I would recommend their service to anyone willing to find answers to their issues .

7 years ago

Reply from Optima Tax Relief

It's important to us to get a great resolution every time for our fantastic clients. We appreciate you sharing that you found us to be "professional and timely," and we've enjoyed working with you. Being free from tax debt is the ultimate goal!

Mar. 13th, 2019

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Cyrus Evans Boalsburg, PA

They were helpful , knowledgeable , and polite. I always felt respected and valued as a customer the whole way through the process. It felt good to deal with people the not only knew how to do their job well but also we happy to do it!!!

7 years ago

Reply from Optima Tax Relief

Thanks for the kind words Mr. Evans! We always aim to make sure our clients feel "respected and valued!" Our team truly is a happy one! Have a great day!

Jan. 23rd, 2019

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Verified Customer

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D.Carrera Eustis, FL

Exelent service and with great results.From the start of the prosses the customer sevice was great, they expained every step and anwered every question I had . And the final outcome was amazing , with a great sence of relieve!! Thank you !

7 years ago

Reply from Optima Tax Relief

Wow, what a great outcome! It's fantastic to hear that you found our team so helpful and patient.

Knowing you're relieved is why we do the work we do! Thanks for the great feedback.

Jan. 17th, 2019

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Verified Customer

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Anne

Optima Tax was very helpful in getting my issues with the IRS settled to the best result for my situation. Every person that I was in contact with was courageous & knowledgeable in each level that was done . The customer service was outstanding. My situation was resolved in the best that was befitting for me.

7 years ago

Reply from Optima Tax Relief

Thanks for the great review, Anne! It's great to hear that you found the customer service "outstanding!" We're wishing you well moving forward.

Jan. 2nd, 2019

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Verified Customer

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Kareem Lindsay Norfolk, VA

Because Optima Tax pretty much took every problem I had as far as the IRS and took me to a step-by-step process to get myself out of a tax problem that I had to get me a good installment plan plus offer me services for my taxes and also services to monitor my irs situation after the program

7 years ago

Reply from Optima Tax Relief

That's what we like to hear, Mr. Lindsay! We're glad you appreciated our "step-by-step process" and that we helped to "monitor [your] IRS situation after the program." We wish you the best moving forward!

Dec. 18th, 2018

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Carole A Mauro Wayne, NJ

This an exceptional group of people dedicated to helping their clients reach a satisfactory conclusion of a very serious and often scary situation. I cannot recommend them highly enough. They are professional, dedicated and compassionate. Calling them was the best decision I could have made. Do not hesitate to make that call.I

7 years ago

Reply from Optima Tax Relief

Hi Ms. Mauro, thank you for sharing your feedback. We appreciate that you took the time to share that you felt we were the best choice during a difficult time in your life. We are happy to be the "professional, attentive" team that brings you to the resolution you consider a success! Thank you again, and we wish you the best!

Jun. 26th, 2018

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Verified Customer

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CHARLES Bennett

Our lives were a living hell after falling behind on our taxes. Optima took the load off our shoulders from the first phone call and guided us through to a successful solution embraced by all parties. It is wonderful to be free of fear and enjoy life.

8 years ago

Reply from Optima Tax Relief

We're glad you are able to "enjoy life" once more, Mr. Bennett. We want only the best for you!

Dec. 20th, 2018

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Verified Customer

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Edgardo

I’m having issues getting my questions answered. I mean I just had a question about my tax preparation simply asking if I should file separately from my wife and the representative didn’t know what to tell me was not sure if I’m paying all this money. I would love some customer service that can answer my questions and not have me stressing over this.

8 months ago

Reply from Optima Tax Relief

Thank you for your feedback. We would sincerely appreciate the opportunity to speak with you again to further discuss your case, since we take all of our clients' concerns very seriously and strive to address every issue brought to our attention.

Upon receiving your review, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our Executive Review Board Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Feb. 19th, 2026

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Verified Customer

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Linda

Linda F. Optima tax is Outstanding 5 stars and more. They are really a relief. Optima patient and work with you and make sure your problems are solved. Amazing

10 months ago Edited December 9, 2025

Reply from Optima Tax Relief

Thank you so much for this amazing review! We're thrilled to hear that we've been outstanding and provided real relief for you. Knowing that our patient approach and commitment to solving your problems made such a positive impact means everything to us. Your 5+ stars are truly appreciated. Thank you for trusting Optima Tax Relief!

Dec. 9th, 2025

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Verified Customer

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Samantha

Everyone has been so helpful. We finally have hope for the first time. Even though we’re very slow with our paperwork, we are trying. We feel like there’s a light at the end of the tunnel.

1 year ago

Reply from Optima Tax Relief

Wow, we appreciate your glowing testimony. We always try to go the extra mile for all of our clients! Thank you for the positive feedback.

Nov. 26th, 2024

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Adielle

On an individual level with team members… optima is great. Technology has been poor … nearly impossible to to schedule an appointment, numerous ongoing appointment requests for dates in past versus future. I’m deeply frustrated with my initial contact Chuck for not including representation for California franchise tax board. This was the PRIMARY resin for me hiring Optima. I’m assured throughout my process I have state representation, yet find out 17 months later in final resolution that I’m fact I DO NOT HAVE STATE REPRESENTATION. furthermore I wait weeks at a time to get updates, and I get verbal confirmation from numerous employees that my state debt is being addressed. It is beyond frustrating and disappointing I have invested 17 months of my life and over $6,000 dollars to find a solution but still find myself on the exact square one I was on when I first called Optima when California franchise tax board was garnishing my wages in the first place. I truly hope I’m not scammed and I hope someone at Optima can uphold up their verbal promises to me.

2 years ago

Reply from Optima Tax Relief

Thank you for your feedback. We would sincerely appreciate the opportunity to speak with you again to further discuss your case, since we take all of our clients' concerns very seriously and strive to address every issue brought to our attention.

Upon receiving your review, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Apr. 2nd, 2024

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Verified Customer

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jose moore Dallas, TX

I am still in process with Optima. So far my experience has been good. But that could change based on the result of my resolution. Their services are pretty expensive and so far it’s been great. One of the biggest components of a good experience is the result of that comes from it. My results are still to be determined. So I can’t give 5 stars just yet. Please take my review as to be determined.

3 years ago

Reply from Optima Tax Relief

Thanks for the kind words! We make it our mission to help each and every one of our clients with their tax burden.

Oct. 18th, 2023