SunPower: Read 5,302 User Reviews From Real Homeowners

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Robert Underberg Middleton, ID

From start to finish, having solar panels added to our home was painless with the staff being very knowledgeable and helpful all the way.

5 years ago

Reply from SunPower

Hi Robert, thanks for taking the time to leave a review. We are so glad you had a good experience Enjoy you new system!- Maddie E., Blue Raven Solar

Jan. 3rd, 2020

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James Anders Streamwood, IL

Excellent company and people to work with. From the sales tram to the installation and service. My experience has been great.

5 years ago

Reply from SunPower

Hi James, thanks for the review. We are thrilled to hear you had a great experience with Blue Raven. Have a great day!- Maddie E., Blue Raven Solar

Dec. 20th, 2019

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Peggy Ann Jarolin Chico, CA

Horrible commitment to customers. Purchased my system as a part of my new home in 2008. 25 year warranty! EXCEPT that the inverter (which I now find out has a 10 year warranty) failed this year and the entire system is now useless. There is no replacement for the inverter and I can not get SunPower to give me any help at all in finding a solution. In fact, I find that SunPower has closed my case filed with them both without advising me and giving me an alternative solution. Customer service is non existent on an over $20K investment which is now totally worthless.

5 years ago

Reply from SunPower

Hello Mrs. Jarolin, I'm very sorry to hear of your negative experience. I'm would like to look into this issue further. Please be expecting a call from an executive service specialist to discuss this issue in detail. We appreciate your business and truly value your business.

Dec. 13th, 2019

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Belinda Mabry Denver, CO

System was installed quickly & efficiently without issues. It has been working seamlessly for 19 months. Would highly recommend Blue Raven.

6 years ago

Reply from SunPower

HI Belinda, thanks for the review. We really appreciate it! We are thrilled your system is working well. -Maddie E., Blue Raven Solar

Dec. 4th, 2019

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Janice Emery Hillsboro, OR

A very professional company and they have the nicest, efficient employees. Their presentation was informative and easy to understand.

6 years ago

Reply from SunPower

Hi Janice, thanks for the review. We are glad we have been able to provide 5-Star customer service. Have a great day!- Maddie E. ,Blue Raven Solar

Dec. 4th, 2019

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Lynnie hart Wickenburg, AZ

Sales person was awesome and on time. Installer that came by was also very nice and knowledgeable about the next process

6 years ago

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Pradeep Pillai Goose Creek, SC

Installation was promptly, but first two months it was not connected and had to go thru the Electric company to find that it was not connected to the grid.

6 years ago

Reply from SunPower

Hey Pradeep,

Thanks for working with us while we made sure everything was working properly. Sometimes mistakes happen, so thank you for being patient!

Best,
Evan H

Dec. 13th, 2019

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Jeff Blaustein Wellfleet, MA

The panels are great, as was the installer, Blue Selenium on Cape Cod. The customer service from Sunpower, however, stinks. Two microinverters went down in August. Three months later, and numerous requests later, I still do not have a date when they will be fixed. Customer service is 0 stars, performance of the panels is great when they work.

6 years ago

Reply from SunPower

Hello Mr Blaustein, we're sorry to hear your expectations have not been met. Upon review of your account, SunPower has not received any recent inquiries. We would be happy to help in any way we can. Please be expecting a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.

Nov. 25th, 2019

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Joanie Stayton, OR

Having a solar panel system has been a great addition to our home. It has increased the value and has decreased our electricity bill tremendously.

6 years ago

Reply from SunPower

Hi Joanie, thanks for taking the time to leave a review! We are thrilled you are enjoying your system. Have a great day! - Maddie E. , Blue Raven Solar

Oct. 31st, 2019

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Rod Williamson Filer, ID

When a component of my sending unit failed Blue Raven Solar immediately came to repair it. All parts of the system have been working great.

6 years ago

Reply from SunPower

Hi Rod, thanks for leaving a review. We are thrilled your system is working well. Have a great week!- Maddie E. Blue Raven Solar

Oct. 28th, 2019

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Jill Ocoee, FL

Installers were very professional and friendly. Always kept me up to date on everything. No surprises, which was fabulous!!!

6 years ago

Reply from SunPower

Hi Jill, thanks for the review. We appreciate your business and are thrilled the install went well. Have a great day! - Maddie E. , Blue Raven Solar

Oct. 15th, 2019

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john Kingsburg, CA

Our solar has been down going on two months. we've been told by the contractor that Sunpower would be contacting us directly to send a person out figure out why the system is not producing. That was two weeks ago. After one week of not hearing from them, I called them. I was told I would be receiving a call and now its been two weeks and still nothing. I am now paying for a system that doesn't work and also a PG&E bill.

6 years ago

Reply from SunPower

Hello John, I am discouraged to hear of your negative experience. Providing excellent customer service is our main goal. I would love the opportunity to restore your confidence in SunPower. Please send me a private message with your contact information and I will have an executive service specialist reach out to you for further assistance. We appreciate your business and truly value your feedback.

Aug. 10th, 2019

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Lori Ramirez Meridian, ID

It was a very easy experience, they took care of all the paperwork. The installation only took a few hours, and the crew was very nice.

6 years ago

Reply from SunPower

Hi Lori, thanks for taking time to leave a review. We are glad the install went well. Have a great weekend! - Maddie E. , Blue Raven Solar

Oct. 3rd, 2019

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shawna nelson Sugar City, ID

I am frustrated ! I was promised by salesman that the credits from solar panels would be applied to my other building . They put up 28,000$ of panels to cover the electric bill I gave which included both buildings. After it was all put up they told me to call the power company to get the credits applied,the power co. told me that in Idaho they don't do that! The salesman sold it to me falsely, 6 months and they still haven't corrected this situation. I need only half the amount they sold me .

6 years ago

Reply from SunPower

Hey there Shawna,

We've been working independently with you and are fixing this issue for you! We care about our customers and hope that once this is all fixed, you'll really enjoy your system. Thanks a ton.

Best,
Evan H

Jan. 7th, 2020

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Matt Jackson, CA

System worked for 5 months then went down. It's now 3+ months later and the system still isn't working. And after MULTIPLE trips by SunPower they still have no idea what's wrong or how to fix it. Customer support is pretty much useless and the field technicians sent out have no idea what they're doing. I would never, ever recommend SunPower to anyone.

6 years ago

Reply from SunPower

Hi Matt, I'm sorry to hear your issue is ongoing. I'd really like to look into this further and ensure that you are provide a higher level of support. When you have a moment, please send us a private message with your contact details for further assistance.

Best regards,

Jeremy

Sep. 27th, 2019

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Tom Forked River, NJ

The representative was very informative and answered all of my questions. He made the decision making process easy to understand.

6 years ago

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Ian Nickasch Nampa, ID

It was extremely easy to get everything going from the get go. I would highly recommend that everyone use blue raven solar!

6 years ago

Reply from SunPower

Hi Ian! Thanks for the review. - Maddie E. , Blue Raven Solar

Oct. 28th, 2019

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Elizabeth A Litchfield Park, AZ

We had SunPower in our last home. Great customer service and friendly. We decided to go with SunPower again for our new home.

6 years ago

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Tim Miller Naples, FL

The guy who contacted me evidently looked at older aerial photos of my house and informed me that there were trees which would need to be removed, so my house was not a good candidate for solar. I emailed him back and told him that the trees have already been removed and my roof gets lots of sun. He did not bother to reply. I am very disappointed with this company and its representative.

6 years ago

Reply from SunPower

Hi Tim, thanks for your feedback. I'd really like to look into this further. When you have a moment, please send me a private message with your contact details and I will have a sales associate follow-up with you. I look forward to speaking with you!

Aug. 29th, 2019

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Ty wold Portland, OR

Installation crew was very efficient and knowledgeable. They were on time and very courteous and took pride in their work

6 years ago

Reply from SunPower

Hi Eathon, we are glad the install went well. Enjoy! - Maddie E. , Blue Raven Solar

Oct. 17th, 2019

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Sara Fresno, CA

I had a wonderful experience with SunPower. Their customer service was great and Damian was so helpful throughout the process!

6 years ago

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Michael Parham Ladera Ranch, CA

Very easy and informative about the whole process also, very transparent about timing for the utility to turn on the power.

6 years ago

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Ellen Randall Lady Lake, FL

I conducted extensive research and found SunPower to be the best option for solar panels. They are great to work with and will go the extra mile.

6 years ago

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clark Santee, CA

There customer service number is a answering machine . they never call back.Have to chat online when you can get a hold of them . There monitoring system is terrible it goes off line .ITS been 3 week had a day for them to show up and they did not show up not even a call .So now i'm back to the chat and have to wait another 48 hours but they won't call me all ready tried this step.So if your looking for good customer service this is the wrong place.If you don't believe me try calling there customer service number or go online and try to chat with somebody good luck.

6 years ago

Reply from SunPower

Hello Mr. Clark, I'm sorry to hear your expectations have not been met. I would like to look into this matter further. Please be expecting a all from an Executive Service Specialist to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you.

Aug. 17th, 2019

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Heather Colorado Springs, CO

Problems with installation, calling and calling and calling and not able to get help for over a month before a manager got back with me. Now it's up and running and we were told that it would cover 100% of our electric usage... NOT!!! Contacted them to see why we were only producing a fraction of what was promised and they said 50% is actually the magic number. Never been so disappointed.

6 years ago

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Mark Jensen Colorado Springs, CO

Good. Have no complaints. They had all the parts and panels installed in one day. Very pleased with the workers they were knowledgeable and friendly.

6 years ago

Reply from SunPower

Hey there Mark!

Thanks so much for the review. Installs can be long and intricate projects, so we really do our best to keep things easy on you. Have a great weekend!

Best,
Evan H
Blue Raven

Aug. 9th, 2019

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Misty Fair Lawn, NJ

We are about halfway through our lease. Our system is not producing anywhere near what SunPower guarantees it will produce and our utility bills are through the roof. We want an in person check of the system and panels, which the company would never give us when we requested this in the past. I am trying to get in touch with the rep who was very helpful four years ago, but my email was returned. If there is a person assigned to reading and responding to these reviews, I would appreciate your contacting me.

6 years ago Edited November 29, 2021

Reply from SunPower

Hello Misty, I'm sorry to hear of your situation. It is our understanding that you have discovered that faulty wiring in the meter is the reason for the power outage. We are glad that you were able to discover the resolution. If you have any further questions please do not hesitate to contact us again. We appreciate your business and value your feedback.

Aug. 1st, 2019

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∫Bradley Smith Summerfield, NC

Your sales person did reasonable job He took a little too long to get back to us and interest had cooled off. The price is too high and payback is impossible. It looks like your price would have been OK BUT looks like you added the rebate on your price voiding any help it would have been!

6 years ago

Reply from SunPower

Hello Mr. Smith, I'm sorry to hear your experience with one of our third party dealers, did not meet your expectation. When you have a moment please send me a private message with your contact information. I can have one of our inside sales team members reach out to you. They may be able to provided additional options for you. We truly value your feedback and we look forward to speaking with you. Thank you!

Jul. 22nd, 2019

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MIGUEL AGUILAR Bound Brook, NJ

I was told by the sales rep that i would not be paying much to pse&g but that's not true i told the rep and showed him the bill how high it was and told him are we going to have enough panel to help with that he said yes but know they saying i use more than what it produces. why didn't he put enough solar panels to help the dont listen and promise a lot. then they say refferal program of 500 i did and not even that

6 years ago

Reply from SunPower

Hello Mr Aguilar, I'm sorry that your expectations have not been met. I would love the opportunity to restore your faith in SunPower. Please be expecting a call from an executive service specialist to discuss your concerns in details. We appreciate your business and truly value your feedback. Thank you.

Jul. 18th, 2019

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Jesus Zepeda San Jacinto, CA

Michael J was awesome!! He explained everything every step of the way. He went above and beyond! Great customer service!!

6 years ago

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Kalin C Roseville, CA

Bruce was great. He was very knowledgeable and helpful with the questions I had regarding Solar. I would recommend him in the future.

6 years ago

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MIchael C Fishbein Encino, CA

Very pleased. All is working well. I have added two electric cars and my electric bill is basically taxes and fees only.

6 years ago

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Gary Eigenberg Milford, CT

Working with SunPower was a positive experience from the beginning and all the way through installation. Very professional and quality products.

6 years ago

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Pedro Godoy Hopatcong, NJ

Although no hard sell was required as I was “all in” from the get-go , process ran smoothly and am elated with the results this far.

6 years ago

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Robert Robbins Enfield, CT

Anyone at the company that I’ve had contact with has been extremely helpful. It was a great experience and I would recommend it to anyone.

6 years ago

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Cheryl Franklinville, NJ

Although the process took longer than I hoped due to township inspectors etc. the system is running great and their customer service people are wonderful.

6 years ago

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Neilson Spencer Jewett City, CT

While solar power is a great idea, the solar companies are incredibly misleading and greedy. I was promised my average yearly electric would be lower but instead I have four months out of the year that are any savings at all, the rest of the year my electric bill almost doubles. And there is no way out of this contract, so I'm stuck with a solar bill that goes up every year on top of my electric bill.

6 years ago

Reply from SunPower

Hello Mr. Spencer., I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.

Jul. 11th, 2019

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Ness Waterbury, CT

Customer service was great and made the process easy to understand. Installation too about a business day with employees respectful of our home and roof.

6 years ago

Reply from SunPower

Congrats on going solar, Ness!

Jul. 10th, 2019

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John Siggson Escondido, CA

Everyone was very helpful and truly concerned with me and the appearance of the job. All questions was answered without delay.

6 years ago

Reply from SunPower

Congrats on going solar, John!

Jul. 10th, 2019

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Loc Valley Center, CA

I have converter failed, call the company they can’t give me the date because it on back order. I call Baker electronic get the same answer. I read the contract, all it mention is “if something goes wrong the solar can’t give out the amount they promise then they will give you 15 cents per KLW that they under produce. SDGE charge me wayyyy more than 15 cents. I will continue to wait until they give me new converter. Now I have two Bill to pay. One from SDGE $400 and the other one from the solar company $254. I am on my two month waiting for them to replace my converter.

6 years ago

Reply from SunPower

Hello Loc, I am sorry to hear of your negative experience. We'd really like to look into this further. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.

Jul. 8th, 2019

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Amy Doan Clearwater, FL

Stay away from this company! We had the solar installed by Blue Raven Solar about a year ago. It has not worked properly since then. It broke down every few WEEKS and we had to wait weeks for someone to come and fix. The amount of time that it worked is less than the time that it did not work. We have been paying for solar and electricity! It's unacceptable. If it does not work in the first year, how is it going to work in 10, 20 years? So disappointed! As I am writing this review, it does not work again.

6 years ago

Reply from SunPower

Hi there Amy,

I'd really like to look into what's been causing these issues so that we can make it right. I can't find anyone in our database with your name, so if you could provide the name, phone number, email, or address on your account, I will take personal ownership of this issue. Please reach out to me at so I can help you.

Best regards,
Evan H

Jul. 10th, 2019

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Richard Shelman Boston, MA

Had excellent informational call with a sales representative. Very informative and answered all of my questions thoroughly.

6 years ago

Reply from SunPower

Thank you, Richard. Please reach out if there's anything else we can help you with.

Jul. 10th, 2019

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Chad Piche Woodbury, CT

I couldn’t have asked for a better experience.. everyone was professional and very informative with what was going on.. very satisfied..

6 years ago

Reply from SunPower

Thanks, Chad!

Jul. 10th, 2019

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Jim K. Maple Park, IL

My experience with sun power was easy to understand and the work they did was done in a timely manner. I would recommend them to family and friends

6 years ago

Reply from SunPower

Thank you, Jim. We always appreciate referrals!

Jul. 10th, 2019

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Alexandra Jamaica, NY

If I can give this company 0 this will be a lot,because this company made a several holes at my roof wield they was installing panels, so for the last two months my roof is leaking and no one wants to take responsibility, I have nothing but run a round. Customer service people very arrogant and Ruth, a lot of managers and no n one them helpful, they are very sweet when they come to your house the sell those panels but when you have a problems no one to be found. STAY AWAY FROM THIS COMPANY.

6 years ago

Reply from SunPower

Hello Alexandra, I'm sorry to hear you expectations have not been met . We'd really like to look into this further. When you have a moment, please send us a private message with your contact details. We appreciate your business and truly value your feedback. Thank you

Jun. 21st, 2019

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Elsie Cheron Nanuet, NY

Great customer service. Working with Brian S made my experience amazing. My system has been turned on for 3 months now and I am loving the savings.

6 years ago

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Ruth Youngtown, AZ

I have had my panels for a year. I regret the day I signed that contract. My panels have not worked properly from day 1. I call customer support and I am told the same thing every time, "we are working on it" However, no one ever calls, nothing is ever done. After 1 year of this, the review tells me the panels have under-performed! Well, there's something I already knew! Heading into year 2 with the same result!

6 years ago

Reply from SunPower

Hello Ruth,
An escalation specialist reached out to you on 6-8-19, I wanted to make sure you have received the correspondence regarding your posting. Please let me know if I can be of further assistance.

Thank you!

Jun. 11th, 2019

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Samantha Leesburg, FL

Great service and very punctual from the day someone knocked on my door to Luis coming and showing us the proposal to the install

6 years ago

Reply from SunPower

Hey there Samantha,

It sounds like you had a great time. We did too! Your review definitely put a smile on my face. enjoy that solar power!

Cheers,
Evan H
Blue Raven

Jul. 10th, 2019

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Adam Wendell, NC

The install process was smooth and painless. Sales and install crew are extremely professional. Service has been great

6 years ago

Reply from SunPower

Hey there Adam,

Thanks for the review! "Painless Install" is the name of the game. The easier the experience for you, the better everything goes. Enjoy your solar panels!

Cheers,
Evan H

Jul. 10th, 2019

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Clint McLoughry Long Beach, CA

My parents leased this equipment and passed away recently. Being the executor of the estate I was under no obligation to continue paying on the lease but chose to keep SunPower in good standing. I had a buyer who wanted to purchase the home but was denied credit approval through SunPower to take over the lease. Now my home is up for sale again and the person interested in buying is now looking. Thank you, SunPower you really helped a lot of people here. I would not recommend this company to anyone. BEWARE, BUYERS!!!!

6 years ago

Reply from SunPower

Hello Mr. McLoughry, I would like to extend our condolence for your loss. Secondly, we are sorry the problems you have encountered. Our Home Sale process offers the Heir(s) or Executor options for these circumstances. It appears the lease transfer option was not a good fit for this buyer but there is a lease buyout option as well. You can reach out to or call 800.786.7693 for additional information. You can also send me a PM if you have further questions as well. We appreciate your business and truly value your feedback.

May. 14th, 2019

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