SunPower: Read 5,302 User Reviews From Real Homeowners

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JESSIE Bellflower, CA

SYSTEM WORKS FINE.CUSTOMER SERVICE PEOPLE ARE NOT THAT SMART!!!! I DON'T LIKE THE BILLING DEPT. ATTITUDE

8 years ago

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Jackie Brooklyn, NY

Genuine staff and super flexible. Great savings mostly

9 years ago Edited September 14, 2021

Reply from SunPower

Hi Jackie, thank you for your review. We appreciate your support. - Abigail W., Blue Raven Solar

Dec. 16th, 2020

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Mike Bisbee LA

Very professional, customer service was to notch. Great experience

2 years ago

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Tomas Tovias El Paso, TX

What i don't like is it is going to take 20 years to see any savings it is metered I do like that the bill is the same every month

2 years ago

Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services, and we hope you enjoy the new solar system. Please reach out to us with any questions or concerns in the future. Our team is always ready to help.

Dec. 26th, 2022

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Dephany Parks Birmingham, AL

My experience has been rewarding and money saving great company...

3 years ago

Reply from SunPower

What an excellent review! We are happy to hear of your savings and satisfaction with our products. Thank you for helping us change how our world is powered!

Nov. 9th, 2022

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Martin Bera Houston, TX

Very good company that is very responsive to any questions or concerns

3 years ago

Reply from SunPower

We sincerely appreciate the feedback and couldn't be happier with this glowing review! We pride ourselves on our customer service and see your experience has been no exception. Please reach out to us in the future with any questions you may have. Thank you for helping us change the way our world is powered!

Nov. 9th, 2022

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Chazz Mcbride Salt Lake City, UT

Fast, clean, respectful, and informative on how the system works

3 years ago

Reply from SunPower

Thanks for your review, Chazz! We are glad to have you as a customer. Please reach out if you need anything in the future. - Ashton P., Blue Raven Solar

Dec. 2nd, 2022

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Lisa Feola-Weier Denver, CO

They were very fast with getting everything done. Installment was quick and easy

3 years ago

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shawne bradley San Francisco, CA

3 years ago

Reply from SunPower

We appreciate the glowing review and are thrilled to hear that the team exhibited outstanding helpfulness. If there is anything that we can assist with in the future, don't hesitate to contact us. Thanks!

Jun. 22nd, 2022

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Verified Customer

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Richard Deangelo Trenton, NJ

House has a leak no one returns my e mail

3 years ago

Reply from SunPower

Hi, we sincerely apologize for your experience. Please email us at customersuccess@sunpowercorp.com with your contact details when you have a moment. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Mar. 10th, 2022

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Verified Customer

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James Bustillo Hercules, CA

Excellent technician support on site at the home.

4 years ago

Reply from SunPower

Thanks for the feedback, James. We appreciate you taking the time out to post a review for us. Please contact us if there are any outstanding issues we can assist you with it.

Nov. 22nd, 2021

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Verified Customer

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Anonymous San Jose, CA

Poor communication, poor quality of work.

5 years ago

Reply from SunPower

Hello Anonymous poster, we would appreciate an opportunity to address your concerns. Please send us a direct message with your contact information so that we may have an escalation specialist contact you.

Sep. 2nd, 2020

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Verified Customer

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Very slow service

I have been having problems for 2 months and it's not fixed

6 years ago

Reply from SunPower

Hello Customer, I’m sorry to hear that your expectations have not been met. When you have a moment, please send us a private message with your contact details. Once I have your account information, I can have an Executive Service Specialist reach out to you to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you.

Nov. 20th, 2019

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Verified Customer

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Wells Peck

My system is providing power as promised.

2 years ago

Reply from SunPower

Wells, we appreciate your review as well as happy to read that your system is performing to your standards and expectations. Thank you for helping us change the way our world is powered!

May. 1st, 2023

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Verified Customer

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Sandra Newington, CT

Initial explanation of plan was excellant

2 years ago

Reply from SunPower

What an excellent review! Thank you for sharing your SunPower experience!

Apr. 19th, 2023

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Verified Customer

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Stephanie Calumet City, IL

Decrease in energy bill, large savings every month

2 years ago

Reply from SunPower

We appreciate your feedback and review, Stephanie. Thank you for helping us change the way our world is powered!

Mar. 23rd, 2023

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Allen Pourgholam Los Angeles, CA

I don’t know how they got this rating, their Phone costumer service is terrible. Very rude Very rude, very rude

2 years ago

Reply from SunPower

Allen, we are sorry to hear that your expectations were not met. We would love to have a chance to restore your faith in SunPower. If there is anything further we can assist you with please send us a private message here and we will have a representative follow-up. Thank you for your feedback and we look forward to talking to you.

Mar. 20th, 2023

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Verified Customer

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James Nutter Palm Desert, CA

Persistent problem solving while fine tuning measurements

2 years ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Mar. 15th, 2023

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David Palm Desert, CA

Have not been able to compare, have not been on line for over 3 months!

2 years ago

Reply from SunPower

David, we sincerely apologize for your experience and would like to investigate this further. Please send us a private message here on Best Company with your account and contact information. Once we receive your information we will assign you an Executive Support Specialist to assist you. We value your business and thank you for bringing this to our attention.

Feb. 27th, 2023

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Don Gatzke Pasadena, TX

A better app that shows individual solar panels output

2 years ago

Reply from SunPower

We appreciate the review, Don. Thank you for helping us change the way our world is powered!

Feb. 22nd, 2023

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Mary Visalia, CA

Has made a world of difference, great company

2 years ago

Reply from SunPower

Mary, it is wonderful to read how exceptional your experience has been. Thank you for helping us change the way our world is powered!

Feb. 22nd, 2023

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Max A. Pasadena, CA

I had a good experience. I wish I had time to get a few more quotes.

2 years ago

Reply from SunPower

Hi Max, thanks for taking the time to leave a review! We are glad to hear you had a good experience and will be enjoying solar savings! Please don't hesitate to reach out if you have any questions about your system. -Ashton P., Blue Raven Solar.

Dec. 20th, 2022

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Mary LaBounty Salem, OR

Great customer service and a smooth process.

3 years ago

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Daniel Cea New York, NY

Last 3 bills from con Ed….November$ 297, December $484 and January $1084……how is this possible

3 years ago Edited February 3, 2022

Reply from SunPower

Hi Daniel, we apologize for your experience. We will have an Executive Support Specialist contact you to discuss your concerns in detail and provide additional assistance. Thank you for bringing this to our attention.

Feb. 3rd, 2022

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Lyubov Chigirinskaya Brooklyn, NY

Pigeons under solar panels, broken stucco walls, no wish from the company to help. There is some more sad information.

4 years ago

Reply from SunPower

Hi Lyubov, I see that a case was created for the issues you mention and recommendations were given to you. Please feel free to reach out to us again if you need more assistance. Thank you.

Apr. 27th, 2021

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TERRY G PERSSON Lake Havasu City, AZ

System down for more than a month. Customer support very limited. One support person for three cities..

6 years ago

Reply from SunPower

Hello Mr. Persson, we apologize for the experience you had with us. We'd really like to look into this further. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback

Oct. 15th, 2019

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Wayne A Brodsky Ronkonkoma, NY

6 years it's never produced a 11000 KW They said it would produce. Customer service is the worse!!!!

6 years ago

Reply from SunPower

Hello Mr. Brodsky, We're sorry to hear that your expectations are not being met. Please expect a call from an Executive Service Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.

May. 28th, 2019

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Tom Buena Park, CA

Very good experience but the app could use some improvement

6 years ago

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Frank Miami, FL

Was told my gross income was too low.NO OTHER WAYS TO GET SOLAR WAS EVEN TALKED ABOUT.I will try another company.

6 years ago

Reply from SunPower

Hello Frank, I'm sorry to hear that you did not qualify for our loan program. At this time, we do not offer any other types financing in the state of Florida. Additionally, you should have also received a letter via email, with the details as to how the final decisions were made. We really appreciate your business and value your feedback. Thank you,

May. 7th, 2019

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Judy Chiloquin, OR

You sent a e-mail saying you would get back to me, b ut I have never heard from your company again.

6 years ago

Reply from SunPower

Hi Judy, I apologize for the experience you've had with us. I would love the opportunity to restore your confidence in SunPower. When you have a moment, please send us a private message with your contact details. We appreciate your business and truly value your feedback

Apr. 1st, 2019

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ms ray Jackson, MI

Great company with reasonable prices and good customer service.

3 years ago

Reply from SunPower

What an excellent review! We are happy to hear of your savings and satisfaction with our products. Thank you for helping us change how our world is powered!

Oct. 12th, 2022

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cjones Nephi, UT

This is a test review to make sure it works

4 years ago Edited December 12, 2023

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jeffrey allen Shelton, CT

Still waiting for the electrician to do their work

2 years ago

Reply from SunPower

Hi Jeffrey, we would like to investigate this further. Please send us a private message here on Best Company with your account and contact information. We value your business, appreciate your feedback and look forward to talking to you soon.

May. 10th, 2023

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casey gillum Ooltewah, TN

No call no show for consultation. Just another company that acts as if peoples time has no value.

3 years ago

Reply from SunPower

Hi Casey, we truly sorry to hear about that. You are correct the dealer should've reached out to you with an updated regarding your appointment. I believe a team member emailed you recently about rescheduling the appointment. If you can kindly respond to the email we can sent. So, we can set up your next appointment and get this process moving forward.

Apr. 19th, 2022

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Louis White Ogden, UT

The product is 5-star; the service and support are not.

3 years ago

Reply from SunPower

Thanks for leaving a review, Louis. It is wonderful to see you satisfied with our service and product. Please feel free to contact us for any help in the future. Thanks again!

Jan. 24th, 2022

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Polly Deatherage Page, AZ

My expensive Blue Raven solar panel system hasn't saved me a dime. I was lied to!

4 years ago

Reply from SunPower

Hi Polly, I took a look at your system has been producing at 105% since it was energized last December. We are sorry to hear your bills are higher than expected. We would be happy to look into this for you, please email support@blueravensolar.com and they be able to answer any questions you may have.

Dec. 28th, 2020

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EDUARDO SAAVEDRA Orlando, FL

Now my power bill is more high and i need to communicate with somebody to resolve this situation.

6 years ago

Reply from SunPower

Hey there Eduardo,

I see that you called in the day after you left this review! We're sorry that your bills have been higher than you imagined. Please call in to support any time and our customer operations team will be happy to help!

Best,
Evan H

Sep. 12th, 2019

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Mohamad Eido

Never solved my issues some panels are off and not generating enough solar

1 year ago

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Ray Carrington

Wish i had knew they would not come to service my system before 30 days.

1 year ago Edited July 12, 2024

Reply from SunPower

Hi Ray, we are sorry for the inconvenience, if you need assistance, please contact us using the new Help Center in the mySunPower app. You can find the Help Center in the menu under your profile tab in the app. You can also find answers to commonly asked questions and other resources via the Support and Resources page at us.sunpower.com.

Jul. 13th, 2024

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Al Tarumoto Honolulu, HI

the system went down over 6 times and they don't respond to emails.

2 years ago

Reply from SunPower

Al, we sincerely apologize for your experience and would like to investigate this further. Please send us a private message with your contact information and we will reach out to provide you with help and work towards a resolution. We value your business and thank you for bringing this to our attention.

Feb. 27th, 2023

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qide Liu New York, NY

So bad , my roof leaking since they replaced a panel about 20 months.

3 years ago

Reply from SunPower

Qide, we are sorry to hear your frustration and want to help resolve your issue. Please send us a private message with your account and contact information and we will assign you an Executive Support Specialist to reach out on your behalf.

Jun. 17th, 2022

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Unhappy Round Lake, IL

Arranged an appointment with SunPower they haven’t shown up.

6 years ago

Reply from SunPower

Hello Customer, I’m sorry to hear that your expectations have not been met. I'm not sure what dealer you may have been working with. When you have a moment, please send us a private message with your contact details. , I can have an Executive Service Specialist reach out to you to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you.

Oct. 23rd, 2019

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DAVID REICHARDT Spokane, WA

No one showed up. Two appointment times, no one showed up!!!!

6 years ago

Reply from SunPower

Hello Mr. Reichardt, I'm sorry that you have had that experience with us. We'd really like to look into this further. When you have a moment, please send us a private message with your contact details, and I will have an executive service specialist reach out to you. We appreciate your business and truly value your feedback.

Sep. 12th, 2019

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Mark King Litchfield Park, AZ

They never got back to me.... As a result I am going with SunRun...

6 years ago

Reply from SunPower

Hello Mark, I'm sorry to hear your expectation have not been met. I was reviewing our database and we do not have any record of your account. We'd really like to look into this further. When you have a moment, please send us a private message with your contact details. I would be happy to have our sales team reach out to you. We truly appreciate your business and your time.

Aug. 1st, 2019

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Bryan bosse Mansfield, OH

Never heard from them after I sent them my information not satisfied at all.

6 years ago

Reply from SunPower

Hi Bryan, Are you a customer with an issue we can help you with or were you looking to have solar installed? Happy to help if possible.

Jan. 9th, 2019

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Amitkumar Kearny, NJ

System stop working , No supports for months

2 years ago

Reply from SunPower

Amit, we apologize for any inconvenience, understand your frustration, and see your case manager is working to assist you. While we cannot control the scheduling of your local dealer, we've requested they prioritize you to speed up your site visit. We appreciate your feedback and will continue to follow up until your issue is resolved.

Mar. 24th, 2023

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Mel Halbach Healdsburg, CA

Filed numerous complaints about, terrible customer service

5 years ago

Reply from SunPower

Hello Mel, I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.

Feb. 13th, 2020

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Kendra Aledo, IL

Requested information but was never contacted

5 years ago

Reply from SunPower

Hello Ms Kendra. I'm not sure what prompted the 1 star review, but I'd be happy to help with any concerns you may have. Please send me a private message with your contact information and I will have an executive service specialist reach out to you. We appreciate your business and value your feedback.

Jan. 15th, 2020

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Darrell Dagostino Coal City, IL

Never head from them. No one responded to my inquiry.

6 years ago

Reply from SunPower

Hello Mr. Dagostino, I'm sorry to hear that there has been a lack of communication. Providing excellent customer service is our main goal. I would love the opportunity to restore your confidence in SunPower. When you have a moment, please send us a private message with your contact details. Once I have your account information, I can have an Executive Service Specialist reach out to you to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you.

Nov. 21st, 2019

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Shelly Nelson Battle Ground, WA

Sun Power never called me back to follow up.

6 years ago

Reply from SunPower

Hello Ms. Shelly Nelson, We're sorry to hear that your expectations are not being met. When you have a moment, please send us a private message with your contact details. I will have an Executive Support Specialist reach out to you, to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback. Thank you.

May. 17th, 2019

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