SunPower: Read 5,302 User Reviews From Real Homeowners

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Verified Customer

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Beaver Ingleside, IL

After 3 week still waiting for my dahboard to work.

5 years ago

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Verified Customer

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S McBride

System is not working as it should be. It has been over a month and it still has not been fix

5 years ago

Reply from SunPower

Hello, I'm sorry to hear that your expectations have not been met. Please send me direct message with your contact information, and I would be happy to help you with any questions or concerns you may have. We appreciate your business and value your feedback.

May. 21st, 2020

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Verified Customer

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Shanon christiansen Pacifica, CA

System down too often Comes back on but takes a few hours

5 years ago

Reply from SunPower

Hello Mrs. Christiansen, I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.

Apr. 29th, 2020

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Verified Customer

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Sunny Prescott, AZ

Good units but not enough panels for our needs

5 years ago

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Randy Redmond Sierra Vista, AZ

Lack of service. It has been over a month and only have an appt. No repair.

6 years ago

Reply from SunPower

Thank you for bringing this to our attention. Please expect a call from an esclation specialist.

Dec. 10th, 2018

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Verified Customer

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no name Lincoln, CA

Poor customer service. No communication when their software stopped working.

6 years ago

Reply from SunPower

Hello, I’m sorry to hear that your expectations have not been met. When you have a moment, please send us a private message with your contact details.

Dec. 10th, 2018

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Elissa Canepa

Customer service has been responsive and quick to solve any problems I’ve had

1 year ago

Reply from SunPower

Elissa, we're so thrilled to read that you continue to have exceptional experiences with our team. Thank you for helping us change the way our world is powered!

May. 14th, 2024

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Kelly vassallo

My solar panel system hasn’t worked since September 2022! I’ve continued paying my lease each month. Go with Sunpower if you like paying for no service.

1 year ago

Reply from SunPower

Kelly, we're sorry to hear that you are having issues with your system and want to assist you. Please send us a private message here with your with your account and contact info and we will assign an Escalations Specialist to review your issue and follow-up. Thank you for bringing this to our attention.

Mar. 20th, 2024

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Richard Penn Valley, CA

One of the most professional contractors I have had the pleasure to work with.

2 years ago

Reply from SunPower

Richard, we are happy to read your satisfaction with your contractor. Thank you for helping us change the way our world is powered!

Jul. 26th, 2023

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George San Antonio, TX

HIGH QUALITY PRODUCT, INSTALLATION, CARE FREE OPERATION REDUCED ENERGY COSTS

2 years ago

Reply from SunPower

George, we appreciate your review and delighted to read that you are enjoying your system. If you still have questions please call our support team at 1-800-SUNPOWER (1-800-786-7693) or shoot us an email to customersuccess@sunpowercorp.com. Thank you for your feedback and we look forward to talking to you.

Jul. 26th, 2023

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Stephen Matawan, NJ

Everything was completed when they said it would be done. Very happy with product and service.

2 years ago

Reply from SunPower

Hi Stephen, we are so happy to see how satisfied you are with your SunPower system. Please reach out in the future with any further questions that may arise or any additional feedback. Seeing clients happy and confident with their results in choosing SunPower is always a pleasure. Thank you for helping us change how our world is powered!

Jul. 26th, 2023

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DAVID DALTON Las Cruces, NM

Great customer support. Also solar production is meeting specifications

2 years ago Edited July 26, 2023

Reply from SunPower

Hi David, we appreciate your feedback and glad your system is working as promised. If you have additional questions regarding your case please send us a private message here and we will be happy to assist you. Thank you for helping us change the way our world is powered!

Jul. 19th, 2023

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Susan Palm Coast, FL

Everything is working great. We have had no problems so far.

2 years ago

Reply from SunPower

We are happy to read you are enjoying your system and received exceptional experience, Susan. Thank you for helping us change the way our world is powered!

Jul. 12th, 2023

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Theresa San Diego, CA

Appreciate savings on SDGE bills and the system reliability.

2 years ago

Reply from SunPower

Thank you for sharing your SunPower experience. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Jul. 12th, 2023

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Jhalman Sacramento, CA

Great customer service. Every month pay the same amount for solar energy.

2 years ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Jul. 11th, 2023

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Tom

Even on cloudy days, I still produce enough electricity to run my house

2 years ago

Reply from SunPower

We're delighted to know that you are enjoying your system, Tom. Thank you for helping us change the way our world is powered!

Jun. 22nd, 2023

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Verified Customer

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Kristina Peoria, AZ

The solar power has been of a great savings during the summer months.

2 years ago

Reply from SunPower

We are happy to read you are enjoying your system and received exceptional experience, Kristina. Thank you for helping us change the way our world is powered!

May. 12th, 2023

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Verified Customer

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Christine South Yarmouth, MA

App is easy to use. Panels are working to produce power. Happy me

2 years ago

Reply from SunPower

We appreciate the feedback, happy Christine. It is wonderful to read that you are enjoying the app and your panels. Thank you for helping us change the way our world is powered!

May. 10th, 2023

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Verified Customer

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dana kyles

Very professional. Exceptional communication, great installation.

2 years ago

Reply from SunPower

Dana, we are thrilled to read you have an amicable experience with our team during your installation. Thank you for helping us change the way our world is powered!

May. 10th, 2023

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Lourdes Gutierrez Albuquerque, NM

JaGa Networks was really professional, we will always recommend Sunpower

2 years ago

Reply from SunPower

We appreciate you sharing your experience, Lourdes. Thank you for helping us change the way our is powered!

May. 10th, 2023

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Verified Customer

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Roberta Rudnick Santa Barbara, CA

My SunPower solar panels (installed Dec. 2020) have worked flawlessly.

2 years ago

Reply from SunPower

That is wonderful to read! We appreciate the feedback, Roberta. Thank you for helping us change the way our world is powered!

May. 10th, 2023

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Verified Customer

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Amith San Jose, CA

Seamless coordination and execution; great customer service.

2 years ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Apr. 28th, 2023

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LouAnn Papp

I am a real estate agent and they refuse to fix the problem and no answers for the last 2 months. We can't get a new roof until they send out a contractor. Very frustrated!

2 years ago

Reply from SunPower

We sincerely apologize for your experience and would like to investigate this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Apr. 28th, 2023

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Verified Customer

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Lonnie Lincoln, CA

The company has the best product and warranty in the industry

2 years ago

Reply from SunPower

It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Thank you for helping us change the way our world is powered!

Apr. 12th, 2023

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Verified Customer

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Kay Oakdale, CA

Easy,in touch,and no delays for instaló. Nice Reps that know their product

2 years ago

Reply from SunPower

Kay, we appreciate the review. We are delighted to read that you had an exceptional experience. Thank you for helping us change the way our world is powered and congratulations on going solar!

Apr. 6th, 2023

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Verified Customer

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Joe Bakersfield, CA

Jeff P. The people and professionalism. They did everything they promised.

2 years ago

Reply from SunPower

Joe, it is great to read that you had an exceptional experience going solar. We appreciate your review and thank you for helping us change the way our world is powered!

Apr. 6th, 2023

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Verified Customer

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Ryan Upland, CA

Expensive but i like legitimacy and the longevity of the company.

2 years ago

Reply from SunPower

It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Thank you for helping us change the way our world is powered!

Apr. 6th, 2023

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Verified Customer

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Larry Sprankle Chula Vista, CA

Your team is knowledgeable and efficient. Great customer service always

2 years ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Apr. 6th, 2023

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Verified Customer

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ROSE FRANCO Nipomo, CA

The service was great it was Up and running in no time, clayton was terrific!

2 years ago

Reply from SunPower

Rose, we are delighted to read that Clayton provided you with an exceptional customer service experience. Thank you for helping us change the way our world is powered!

Apr. 6th, 2023

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Verified Customer

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Nick Kolidakis El Cajon, CA

Very easy to work with, and they were done ahead of schedule.

2 years ago

Reply from SunPower

Nick, it is wonderful to read how exceptional your experience has been. Thank you for helping us change the way our world is powered!

Mar. 22nd, 2023

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Verified Customer

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Kevin Howard Gilbert, AZ

Great system that saves us so much from our APS utility bill.

2 years ago

Reply from SunPower

We appreciate your feedback, Kevin. It is great to read you are enjoying your solar savings. Thank you for helping us change the way our world is powered!

Mar. 20th, 2023

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Verified Customer

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Judith Phoenix, AZ

I have only had for one complete month, but I love my electric bill!

2 years ago

Reply from SunPower

Nothing cracks a smile quite like a low utility bill. We are so happy to hear of your savings and satisfaction with your SunPower system. Please reach out to us with any questions or concerns in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Mar. 16th, 2023

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WK Seattle, WA

Very happy with the integrated products and slick monitoring app.

2 years ago

Reply from SunPower

WK, we are happy to read you are enjoying your system as well as the app. Thank you for helping us change the way our world is powered!

Mar. 13th, 2023

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Steve

Excellent service, superior product and very competent technician s.

2 years ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Mar. 10th, 2023

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Robert Monrovia, CA

They delivered as promised and a bit faster than was predicted.

2 years ago

Reply from SunPower

It’s wonderful to read that you had an exceptional experience going solar. We appreciate your review and thank you for helping us change the way our world is powered!

Mar. 10th, 2023

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Mike Schnur

So far so good. Installation went great and the system has been working well

2 years ago

Reply from SunPower

Mike, it is wonderful to read how exceptional your experience has been. Thank you for helping us change the way our world is powered!

Feb. 28th, 2023

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Dave Johnson Boise, ID

Sale was handled so easy with Dean. Install went very well done in 1 day!

2 years ago

Reply from SunPower

Dave, thank you for sharing! It is great to read your satisfaction with the installation. Thank you for helping us change the way our world is powered!

Feb. 27th, 2023

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Teodoro Morales Quezon City, 00

It saves me a lot of money and gave me opportunity to help save the environment

2 years ago

Reply from SunPower

Teodoro, we are delighted to read you are enjoying your solar savings. Thank you for helping us change the way our world is powered!

Feb. 27th, 2023

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Paul Fisher San Tan Valley, AZ

One company handles it all. Good communication, excellent service

2 years ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Feb. 24th, 2023

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stephen laughlin Phoenix, AZ

I wasn’t very happy with the time frame needed to address the problem with my solar panels.

2 years ago

Reply from SunPower

Stephen, we appreciate your review and apologize for any inconvenience. Please send us a private message with your account and contact details and we will have a specialist follow-up. Thank you for the review and we look forward to talking to you soon.

Feb. 13th, 2023

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Joe Murphy Sun City, AZ

Sales person was awesome to work with. Doug (forgot last name)

2 years ago

Reply from SunPower

Joe, we are delighted to read that Doug provided you with an exceptional customer service experience. Thank you for helping us change the way our world is powered!

Feb. 10th, 2023

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Mike Southbury, CT

professional personel, professional installers, system works great

2 years ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Feb. 1st, 2023

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Tony Kahl

Always very helpful and pleasant. I would highly recommend them.

2 years ago

Reply from SunPower

Tony, we appreciate the review as well as delighted to read about the exceptional experience you have had. Thank you for helping us change the way our world is powered!

Jan. 25th, 2023

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John Overton Vista, CA

The system does exactly what it is suppose to do, makes electricity.

2 years ago

Reply from SunPower

John, we are delighted to know that your system is meeting your expectations. Thank you for helping us change the way our world is powered!

Jan. 25th, 2023

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Kay New York, NY

Great experience. Staff has been professional and courteous.

2 years ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Jan. 18th, 2023

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Mary Colorado Springs, CO

Every part was in place and working on time. Has worked well since.

2 years ago

Reply from SunPower

Mary, we appreciate you sharing your exceptional experience. Thank you for helping us change the way our world is powered!

Jan. 11th, 2023

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Irv Singer Scottsdale, AZ

good communication, good scheduling, and system delivering as designed.

2 years ago

Reply from SunPower

Irv, we appreciate your review and are delighted to read about your exceptional experiences. Thank you for helping us change the way our world is powered!

Jan. 11th, 2023

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Brian Anderson Newington, CT

I love how efficient the panels are and I love their longevity.

2 years ago

Reply from SunPower

Brian, it is wonderful to read how exceptional your experience has been. Thank you for helping us change the way our world is powered!

Jan. 11th, 2023

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david bower San Mateo, CA

Good equipment, very poor management. Excellent sales but that's where competence ends. Wouldn't use them again.

2 years ago

Reply from SunPower

We would love the opportunity to restore your confidence in SunPower. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Dec. 29th, 2022

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david South San Francisco, CA

They have not called or emailed be back. They say I need a new roof even though mine is only seven years old. When asked to show me the damaged,they stopped replying.

3 years ago

Reply from SunPower

David, we appreciate your feedback and are sorry to hear your expectations were not met. We would be happy to help, if you would like to discuss this further. Please call us at 1-800-SunPower (1-800-786-7693) to get connected with one of our agents.

Dec. 5th, 2022

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