SunPower: Read 5,302 User Reviews From Real Homeowners

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Verified Customer

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Christo Tonev San Jose, CA

They have very high quality products and their installation service is great.

6 years ago

Reply from SunPower

Thank you Christo!

Aug. 5th, 2019

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Verified Customer

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Excellent

Because of the excellent service and how great everything is.

6 years ago

Reply from SunPower

Thank you!

Feb. 20th, 2019

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Verified Customer

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Denise and Rob Ciccarelli

The installers were friendly, informative and clean! Great group of guys!

6 years ago

Reply from SunPower

Thank you Denise and Rob for choosing SunPower.

Mar. 1st, 2019

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Verified Customer

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Ryan Cayabyab

Exceptional customer service! Delivered a quality installation on schedule!

6 years ago

Reply from SunPower

Thanks Ron!

Mar. 1st, 2019

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Verified Customer

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Peter Kallinger

Works as advertised with excellent quality panels and accessories.

6 years ago

Reply from SunPower

Thank you, Peter!

Mar. 1st, 2019

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Verified Customer

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Lee

Honest and up front very good representayiont takes time with custumer

6 years ago

Reply from SunPower

Thanks!

Mar. 1st, 2019

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Verified Customer

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Lisa A

Exceeded all expectations from the initial bid to the installation.

6 years ago

Reply from SunPower

Thank you, Lisa! Congrats on going solar.

Mar. 1st, 2019

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Verified Customer

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Steven Peck Rancho Mirage, CA

Very good service and delivery. Would recommend them to all.

6 years ago

Reply from SunPower

Thanks, Steven!

Feb. 6th, 2019

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Verified Customer

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K b

Very helpful and also met all the deadlines that they promised

6 years ago

Reply from SunPower

Thanks!

Feb. 6th, 2019

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Verified Customer

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Excellent service!

Very professional and walked me thru the whole process all the way.

6 years ago

Reply from SunPower

Thank you for choosing SunPower!

Feb. 6th, 2019

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Verified Customer

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Top Solar Company

Great solar panels. Great workers. Great speed and customer treatment.

6 years ago

Reply from SunPower

Thank you!

Feb. 6th, 2019

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Verified Customer

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Keith

Very responsive, no pressure sales and great customer service and follow up.

6 years ago

Reply from SunPower

Thank you Keith! Our solar advisors are great about how they work with prospective customers. We often hear that people appreciate a low-pressure approach.

Feb. 6th, 2019

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Verified Customer

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Gause

Whenever I had to call for service troubles, my answers were answered quickly!

6 years ago

Reply from SunPower

Thank you!

Feb. 6th, 2019

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Verified Customer

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Eric B Franklin Square, NY

The system and the panels are fantastic! They perform as expected!

6 years ago

Reply from SunPower

Thanks, Eric!

Feb. 6th, 2019

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Verified Customer

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Kevin Kocher Easton, PA

Working with your contractors was very easy time will tell with the rest

6 years ago

Reply from SunPower

Thank you, Kevin. Don't hesitate to reach out if you have any questions once your system is up and running and producing clean energy for you.

Feb. 6th, 2019

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Verified Customer

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Mark Krogh

everyone was excellent to work with. The solor system is great

6 years ago

Reply from SunPower

Thanks, Mark!

Jan. 9th, 2019

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Verified Customer

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John in Lake Havasu Lake Havasu City, AZ

Don't ever hear from them. I hear they haven't received my signal and when I did what they requested never heard back if they were now receiving it.

6 years ago

Reply from SunPower

Hello John, Sorry to hear you're experiencing an issue. I'll send you a private message so we can troubleshoot this for you.

Dec. 19th, 2018

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Verified Customer

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Calfid Granite Bay, CA

Good reliable product that performs well, in operation for over 6 years

6 years ago

Reply from SunPower

Glad you're happy with your system!

Dec. 19th, 2018

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Verified Customer

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Chs Sacramento, CA

Had them for over five years but nobody checks up and make sure it gets maintained. Not even a reminder for maintenance.

6 years ago

Reply from SunPower

Thank you for your feedback! If you have any specific maintenance questions, please give us or your installer a call, but in general your system should be very low-maintenance. The main action you'd need to take would be to make sure the panels are kept clean. There are many great local panel cleaning services that should be able to take care of this for you at minimal cost.

Dec. 19th, 2018

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Verified Customer

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Raymond Foote Palm Springs, CA

In the beginning we had some problems. Now I receive an invoice on the computer each month.

6 years ago

Reply from SunPower

Glad everything is running smoothly now, Raymond.

Dec. 19th, 2018

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Verified Customer

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Ralph Takakjian Fresno, CA

The local rep did a poor job of assesing my needs. have a pool not a spa,2 freezer s,two refrigs etc etc etc

6 years ago

Reply from SunPower

Hi Ralph, Sorry to hear that your system wasn't initially installed as promised. I see from our files that we expanded the size of it to meet your needs. If it's still not performing up to our performance guarantee, certainly please give us a call so we can help you with this.

Dec. 12th, 2018

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Verified Customer

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Cynthia Stevenson Ranch, CA

Great customer service. Convenient use of the monitoring system

6 years ago

Reply from SunPower

Thanks for choosing SunPower, Cynthia.

Dec. 12th, 2018

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Verified Customer

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RJF Ronkonkoma, NY

Haven''t had any problems and the keep the website up to date.

6 years ago

Reply from SunPower

Thanks for your feedback, RJF!

Dec. 12th, 2018

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Bob W

I am extremely dissatisfied with the service request that I submitted via phone more than two weeks ago. My inverter stopped working. I was assigned a case number. I have been calling every few days and the current status is the case is waiting for someone in Sum Power to approve before they can schedule an onsite inspection. I am missing solar generation for more than two weeks. Waiting for more than 2 weeks to get a service request approve is not customer focus.

1 year ago

Reply from SunPower

Hi we are sorry for the inconvenience, if you need assistance, please contact us using the new Help Center in the mySunPower app. You can find the Help Center in the menu under your profile tab in the app. You can also find answers to commonly asked questions and other resources via the Support and Resources page at us.sunpower.com.

Aug. 13th, 2024

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Dona J Centner

The installation process was great! My sales rep and project manager were very helpful and available. The customer service care since then SUCKI!! I had to make a claim for a roof leak over 3 weeks ago, and have camped out on the CS line for hours trying to get help!

1 year ago

Reply from SunPower

Hi Dona we are sorry for the inconvenience, if you need assistance, please contact us using the new Help Center in the mySunPower app. You can find the Help Center in the menu under your profile tab in the app. You can also find answers to commonly asked questions and other resources via the Support and Resources page at us.sunpower.com.

Aug. 13th, 2024

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Robert Macharia

Escrow for my house that I’m selling is being held hostage by this company simply because they want the loan paid off instead of transferring the loan over to the new buyers. If you want solar and you need financing from this company, good luck selling your house. It’s been 22 days and they are still running the credit check for the buyers which is rubbish! Customer care will pretty much tell you to go kick rocks instead of let me see how we can help.

1 year ago

Reply from SunPower

Hi Robert, we're sorry to read that your escalations have not been met and want to help. We see that you have spoken with a specialist and your concerns have been escalated for further investigation and follow up. You can expect an update regarding your open case today. Thank you for bringing this to our attention and we look forward to talking to you soon.

Aug. 1st, 2024

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Kevin Gregg

I would not recommend going with Sunpower or Sun run and there is a couple other names that they run under. They took three months to put up solar panels when they said it would take two days. I had to miss a lot of days of work because I had to be home for them And all the damages they’ve done to the roof and the gutters. I tried to repair them and they will not come out here and repair anything. Please think about the companies you’re going with Sunpower is definitely not the one you want and if you did, I’m so sorry. Good luck .

1 year ago

Reply from SunPower

Kevin, we apologize for any inconvenience and appreciate you bringing this to our attention. We are not affiliated with Sun Run as they are a completely different company though it is not uncommon to be confused with them. We want to assure your that your current issues are being handled by our Escalations Team. Your review has been submitted to your open case for investigation by your case manager. You can expect follow up in the next 24 business hours with an update. We look forward to talking to you soon.

Jul. 31st, 2024

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Mimi

I just read SunPower having serious problems..they've lost money and it's a mess. I have the panels..hey I just to say it's been a nightmare..they over charge on these 25 yrs lease...they have unqualified folks working on installation they contracted my work with a company called hooked on phonics .. I'm contacting Kevin McCarthy...go Sun Run ..Costco backs sun run

1 year ago

Reply from SunPower

Mimi, we'd like to restore your faith in SunPower and appreciate your feedback. Please send us a private message with your account and contact information regarding any current concerns or issues you may have and we will submit them to our Escalations Team for investigation and follow up.

Aug. 1st, 2024

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James Meador

Took for ever for install then Installers left trash all over. Worked for a while then the system went down and it’s been 11 months and counting. My “production guarantee” won’t be paid until the system is fixed so they keep billing me for a system that dosnt work and no lead time on repairs I now have double the electric bill because I’m paying the power company and SunPower

1 year ago

Reply from SunPower

James, we're sorry to read that you are still experiencing system production issues. We see you have an open case and have submitted your review for further investigation and follow-up. Thank you for bringing this to our attention and we look forward to talking to you soon.

May. 15th, 2024

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Brandon Hilger Peoria, AZ

I had a permitting issue that came up during install and sunpower denied my plans, my rep Jared L took it upon himself to resolves said permit issues and sunpower installed solar( so in theory those issues had to be resolved in order to move forward) come almost a year later I am getting letters from the city saying permits were never approved. my rep also scammed me out of $1000 visa rebate card. sunpower just tries to outlast customer complaints untill you get tired of getting nowhere. Never trust Jard L or any sunpower rep! Crooks! Liars! Dishonest!

1 year ago

Reply from SunPower

Brandon, we appreciate you bringing this to our attention and want to help. Please send us a private message here and we will have an Escalations Specialist look into your concerns and follow-up. We want to restore your faith in SunPower and look forward to talking to you soon.

Mar. 20th, 2024

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Dennis Ferro Little River, SC

SunPower Installed panels on my home late 2016...overall, I have been pleased, but repeated failed Inverters have become a big problem, as I cannot get them serviced from any local SunPower dealer, or the Company themselves. I ve had an Issue going on since August 2023, and resolution is nowhere in sight. Repeated promises for looking into my Issue &a phone callfrom both Boss Energy in Charleston SC, and Sunpower themselves go Unanswered! the telephone only seems to work one way. I would NOT recommend SunPower to anyone, as the service after the sale is apparently non existent

1 year ago

Reply from SunPower

Hi Dennis we are sorry for the inconvenience, if you need assistance, please contact us using the new Help Center in the mySunPower app. You can find the Help Center in the menu under your profile tab in the app. You can also find answers to commonly asked questions and other resources via the Support and Resources page at us.sunpower.com.

Mar. 6th, 2024

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John Callahan Patchogue, NY

I would not recommend Sunpower, we live in an HOA and they did not read the form and provided incomplete information, and no follow up or advisement on the progress. We had to inform Sunpower that the local utility had approved the work. We have decided to go in a different direction. If they can not provide a complete HOA Permit Form with backup documentation then going forward will repeat this trend. Although there are good reviews below, this review is our experience.

1 year ago

Reply from SunPower

John, we're sorry to read that you had issues regarding an HOA permit and would love to restore you faith in SunPower and to assist with getting your issue resolved. If you'd still like assistance please send us a private message with your account and contact details at your earliest convenience and we will have an Escalations specialist investigate the matter and follow-up. Thank you for your review and feedback.

Mar. 4th, 2024

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Swan Day

My solar system is installed and approved by city inspector and utility company. Sunpower has FAILED to activate my system. The delay now is one month. Sunpower provides no explanation, no estimate of when the system will be activated. TERRIBLE customer service. The delay is costing me each day with the utility company: I am being charged when my solar system is not turned on. DO NOT use Sunpower

1 year ago

Reply from SunPower

We're sorry to read that you are having issues getting your system activated and want to help. Please send us a private message with your account and contact details and we will submit it to our Escalations Team for investigation and follow-up. We'd like to restore your faith in SunPower and help resolve your current issue. Thank you for bringing this to our attention and we look forward to talking to you soon.

Feb. 26th, 2024

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Ken Brown San Rafael, CA

Improper installation has left our roof with at least approximately 8 + leaks. SunPower came out and moved the panels around because the hold down screws came through the roof and leaked. They filled the holes with silicone expecting to stop the leaks. They said they wouldn't know if that would work until it rained and to get back to them if the problem continued. We have been contacting them for the last 4 months without a response. I'm told by a roofing contractor that the panels have to come off and the roof repaired before the panels can be reinstalled. San Rafael, Ca

1 year ago

Reply from SunPower

Ken, we're sorry to here you are having issues with your roof. Please send us a private message with your account and contact details and we will have a specialist reach out to help. Thank you for bringing this to our attention and we look forward to talking to you soon.

Feb. 13th, 2024

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Becky Dixon Humble, TX

Started off great, but unfortunately still dealing with an installation issue 8 months later. Freedom Solar, the installation partner, installed our panels too low for our flood zone. I’ve spent over $130k and countless hours trying to get Freedom out to move the panels so we can pass inspection. The city inspector literally stops by once a week and I just can’t get anyone at Freedom to resolve this. I wish SunPower would live into the seamless service they promised. Dozens of calls and tickets that just circle. So frustrating

1 year ago

Reply from SunPower

Becky, we're sorry you're having issues with your installation. Please send us a private message here with your account and contact info and we will have a specialist reach out to assist you. We appreciate you bringing this to our attention and look forward to talking to you soon.

Jan. 31st, 2024

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Cheryl Raynor

I’m big on rating….and sunpower fits the bill. Best system on the market And they’ve been here 40 years??? Nobody else is over 25

1 year ago

Reply from SunPower

Cheryl, we're so happy to read your satisfaction with our systems and service. Thank you for helping us change the way our world is powered!

Jan. 22nd, 2024

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Randy Locklear Charlotte, MI

The entire team starting with Bryan… my awesome sales rep… all were outstanding… making every step of the process easy and trouble free.

1 year ago

Reply from SunPower

Hi Randy, thank you for leaving a review! We are so glad to hear you enjoyed working with our team. Please reach out if you need anything in the future! -Brenden B.

Jan. 19th, 2024

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Scott Allen Simi Valley, CA

This was my worst decision. Ever. From day 1 of install until now I have had nothing but problems with every aspect of this company. The customer support is horrible, the system goes down regularly and takes months to fix. It takes weeks just to get a response from anybody after leaving multiple messages. If I had one chance to go back in time I would use it to stop myself from buying this system.

1 year ago

Reply from SunPower

Hi we are sorry for the inconvenience, if you need assistance, please contact us using the new Help Center in the mySunPower app. You can find the Help Center in the menu under your profile tab in the app. You can also find answers to commonly asked questions and other resources via the Support and Resources page at us.sunpower.com.

Jan. 2nd, 2024

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Daniel Eckenrode Durham, NC

Overall great experience, installers were amazing and Austin my sales guy was the bomb! Glad I’m making my own energy and helping the planet

1 year ago

Reply from SunPower

Hey Daniel! We appreciate you letting us know how great the experience has been from start to finish! We appreciate you being willing to make the transition to renewable energy to help the planet! If you have any questions pop up, feel free to reach out! -Brenden B.

Jan. 3rd, 2024

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Bill Dawes Phoenix, AZ

My system has been offline since May. It took several weeks to get it serviced. At the end of June they determined my inverter needed to be replaced. In October I was told the inverter was still on back order and I was given the option to have it repaired. I was told that would be quicker. It is now December, still nothing. You can’t speak with a manager. No one will call you back. This is the worst company I have ever done business with. Find another company if you want to go solar.

1 year ago

Reply from SunPower

Bill, we're sorry to read that your experience getting your inverter issue resolved has not gone well. We want to help and have escalated your open case for further investigation. An Escalations Specialist will be following up with you in the next 24 business hours. We appreciate you bringing this to our attention and look forward to talking to you soon.

Dec. 11th, 2023

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Paul Olsen San Marcos, CA

After working at some length with the SP's sales agent we agreed to a roof layout, # of panels and price. Signed contract. SP had an aerial view of the roof and SP conducted a site survey. Later found that SP had submitted permit with the utility with different roof layout. Few weeks later SP said we needed to sign an addendum for an additional $25,600 "because of our type of roof". No detail has been provided for the increase. Several questions have been ignored. No installation to date--bad experience.

2 years ago

Reply from SunPower

Hi Paul, we are sorry for the inconvenience, if you need assistance, please contact us using the new Help Center in the mySunPower app. You can find the Help Center in the menu under your profile tab in the app. You can also find answers to commonly asked questions and other resources via the Support and Resources page at us.sunpower.com.

Oct. 31st, 2023

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Simon Bramfitt Danville, CA

What started out as a well managed responsive business that I was happy to recommend to others has degraded to the point where I can no longer recommend them. Right now I am locked out of my system management account and the company provides no means of resetting my password to allow me to regain access.

2 years ago

Reply from SunPower

Simon, we are sorry to hear that you are having issues resetting your password.

If you haven't already, please contact us using the new Help Center in the mySunPower app. https://us.sunpower.com/products/software/mysunpower

You can find the Help Center in the menu under your profile tab in the app. You can also find answers to commonly asked questions and other resources via the Support and Resources page at us.sunpower.com.

If you are unable to log into the app here is link where you can log in through the web to reset your account as well as your account password. https://login.mysunpower.com/signin/unlock

If this does not help please send us a private message here on Best Company so that we may further assist you. We appreciate you bringing this to our attention and look forward to talking to you soon.

Oct. 10th, 2023

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gauri prasad Glendale, AZ

2 years ago

Reply from SunPower

Hi Gauri, we are so thrilled to hear that you joining the SunPower family! If you have questions please call our support team at 1-800-SUNPOWER (1-800-786-7693) or shoot us an email to customersuccess@sunpowercorp.com.

Oct. 5th, 2023

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Jay Phoenix, AZ

Terrible system with underproduction for last 10 years. I have another 15 years old system that works better. Even worse is customer service. Anytime they come to service your system, they wipe off data and claim that they don’t have information. They are supposed to monitor system.System is non functioning for last 13 months and still they can’t replace an inverter. Yes, this is happening HERE IN AMERICA from a company claims to be all AMERICAN. I guess it’s just because I have fully prepaid lease. You can’t go wrong by getting solar system from any company but SunPower.

2 years ago

Reply from SunPower

Hi Jay, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Oct. 4th, 2023

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Kim Medzunas Aurora, IL

I started down the path with SunPower in August 2022. It's now Sept 2023 and I'm still waiting for the panels to be "tested" so I may use them. My local electric company, ComEd, has given me permission to use, however SunPower still tells me I'm in the testing phase. The slowness and lazy attitude shown be nearly everyone in the company is tiresome. Their responses are scripted verbiage each time...no new info can ever be obtained. They have now started to bill me prematurely, which is another headache. So now I'm paying ComEd and SunPower. I would not recommend SunPower to anyone!

2 years ago

Reply from SunPower

Hi Kim, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Sep. 12th, 2023

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Yijie Zhang Corona, CA

It’s been over 2 months since I last contacted them and I still haven’t received a response. I’ve consistently called Sunpower and emailed support for an update since the beginning of July and still haven’t gotten the new system. We lost the solar system and had to pay high electric bills this summer. This is incredibly disappointing and professional.

2 years ago

Reply from SunPower

Hi Yijie, we would like to apologize for any inconvenience and look further into this situation. We take your feedback and comments seriously and appreciate you bringing this to our attention. I have reached out to your Escalation Specialist to alert them of your sentiments and notated the case on your behalf.

Sep. 12th, 2023

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L Shenoy

SunPower in Palm Springs is incompetent and don't understand how they are in business. After contacting them 2 months ago regarding my panel reads "error" and solar panels have been useless they still have not come out to fix. I get the runaround stating they've submitted the work order but needs to be approved? I would highly not recommend this company to anyone. Worst customer service ever!

2 years ago

Reply from SunPower

Hi there! We would like to investigate this further. Please reach out to us at 1-800-SunPower. We sincerely appreciate your feedback and look forward to speaking with you.

Aug. 22nd, 2023

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A Middletown, CT

Answering questions presale was good. Tracking and informing of process steps was also good. Install guys were great. The SunPower APP is next to worthless.

2 years ago

Reply from SunPower

We are glad to hear you have had wonderful experiences with our teams. Your feedback is valued and we are always looking to improve our app. If you have any current issues please send us a private message here on Best Company and we will have a Specialist reach out. Thank you for helping us change the way our world is powered!

Jul. 24th, 2023

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Richard Sun City, AZ

Honest answers to all question. Very good experience and equipment and install. This is my second solar home. Tesla was having supply problems.

2 years ago

Reply from SunPower

It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Thank you for helping us change the way our world is powered!

Jul. 21st, 2023

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Marat Harutyunyan Sun Valley, CA

I started my project 1 year ago and the sun power haven't finalize it. They put solar panels on the garage roof without checking first is it permitted or not. Now when city declined to give permits they just stop responding to my emails and calls.They never keep any promizes the gave to me. Do not overpay to this company for the fake reputation. They didn't even close the trench and put back pavers they removed 1 year ago. Isn't this redicioulus. I was financed $36k for 17 panels and they are laying on my roof without any benefits.

2 years ago

Reply from SunPower

Hi Marat, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Jul. 18th, 2023

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