SunPower: Read 5,302 User Reviews From Real Homeowners

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Richard W El Dorado Hills, CA

Really bad experience dealing with the customer service. 3 months gone by and problem is still not resolving. No solar running. on top of that, scheduling team wasted another 3 weeks. no calls to follow up for next repair visit. this top level management of the customer service shouldn't be there working for Sunpower. bunch of unskilled people and don't care attitude.

3 years ago Edited August 9, 2022

Reply from SunPower

Hi Richard, we apologize for the experience you had with us and would really like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Aug. 4th, 2022

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Gene Simmons Columbus, OH

We used Blue Raven for our solar they were Great the crew Lead Ryan was extremely knowledgeable and helpful and the guys did a great job!

3 years ago

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SunRun Refused Me A Solar System Los Angeles, CA

I was at “Costco” one day, and a salesman asked me if I wanted a Solar System. I explained to Tony that I had “Peterson Dean” install a solar system about 5 year’s ago, but I’d like the have 5 Additional Solar Panel’s Added Onto My Existing System. Tony explained that SunRun cannot do this, that they can only install brand new solar panel systems. I also explained that I was interested in a Battery Backup System. He apologized but said that he wasn’t able to help me.

3 years ago Edited July 7, 2022

Reply from SunPower

Hello, we are SunPower and not affiliated with SunRun. We apologize for any confusion and completely understand your frustration. If you are interested, we would love to show you why SunPower solutions are different. Our solar consultants can give you the details and answer any questions you may have. Send us a private message or set up an appointment here: http://bit.ly/1R7yXtX

Jul. 7th, 2022

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Cheng Li Clackamas, OR

I am really frustrated with the installation team of Blue Raven. Many good things were told about them when their agent first contacted me. However, when their installation team came to our house for installing the panel. They first broke the drywall on our roof in our master bedroom and then second broke our thermostat when they were trying to install the smart thermostat (as a result, our AC wont be able to turn on). Now we are in the early heatwave of the summer without our AC. Cant say much but it sucks...

3 years ago

Reply from SunPower

Hello, Cheng Li. Blue Raven Solar wants each customer to experience quality and speedy installations. We're sorry to hear about this experience. I'm glad that Robert could get these repairs scheduled last week, and we hope they go well. Please reach out to 385-265-2270 if you have any questions. Thank you! -Maddy M., Blue Raven Solar

Jul. 1st, 2022

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l j Austin, TX

Have a lease with them. Have to have autopay setup. My bank was going out of business emailed and called in multiple time to change checking account info. They keep telling me they added count but their system defaults to old closed account. Then they mail me past due and late fee notices. I called one rep last month she said she will remove the late fee. Couple of weeks go by nothing. After that when I call them they tell me it’s my fault. I did everything I could of my end. They don’t care about lease customers stay away!!!!

3 years ago

Reply from SunPower

Hi I j, we completely understand your frustration and want to help. Please send us a private message with your account and contact details and we will have an Executive Support Specialist reach out.

Jun. 17th, 2022

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Rene Giro Fuquay-Varina, NC

The crew was timely, friendly, and professional. The whole process was made easy by their office team. I highly recommend doing business with them.

3 years ago

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John Myers Nampa, ID

you want to talk about easy . . . this is the place, very informed staff, fantastic communication and follow-up. made the Decision a "no-brainer"

3 years ago

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Matthew Gillis West Jordan, UT

The more and more we get in to this process with blue raven the worse it gets. They sent out the inspector to inspect it before they had finished. So of course it fell the inspection. And then the worst part is they sent out someone to hook up their new thermostat and it breaks within a week and now we're in the middle of summer with no air conditioning.

3 years ago

Reply from SunPower

Hi Matthew! I see that your system is ready to be energized--congratulations! I'm sorry to hear about the inspection delays and thermostat issue. I hope the new thermostat is working well. If you have any concerns about the repair or your system's energization, please reach us at 800-377-4480. Thank you! -Maddy M., Blue Raven Solar

Jul. 1st, 2022

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R Los Angeles, CA

Solar power was installed in March 2022. Took Dept. of Water and Power to install meters until May 9, 2022. Have called, emailed, left messages countless times and system still is not online. The communication is non-existent. Even if they eventually respond it is with vague promises. We chose SunPower because of its customer service. But it is clear that someone is giving fake reviews. Avoid at all costs.

3 years ago

Reply from SunPower

Thank you for bringing this to our attention. We are truly sorry for the poor customer service experience you have experienced so far. This not the standard we represent ourselves with. I'd love the opportunity to restore your confidence in SunPower. When you have a moment, please private message us your property address that is listed on your account. We look forward to hearing from you.

Jun. 13th, 2022

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jo Albuquerque, NM

I've had these solar panels for 5 years. They are great. The customer service is horrible. I added new panels in March and they installed a new monitor at the same time. It has not worked since. I've called repeatedly, they claimed they didn't need to come out and replace it, they only needed to work on the code. They won't let me talk to the person assigned to my case, and despite repeated phone calls and "escalations" they are now saying it might be resolved by mid-June! Beware of this company because if anything goes wrong, you'll spend a lot a time and effort getting it resolved.

3 years ago

Reply from SunPower

We're sorry to hear that your expectations are not being met. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.

Jun. 3rd, 2022

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STEVE CHO Richmond, TX

The delivery company they use to drop off product to be installed, damaged my yard across the street from where the work was being done. A rep from the company called finally after I texted him after I waited almost day. His comments to me were, not their fault and just put some dirt in the dip. There are two long waves in my yard. If a company can't resolve something like this then how will they handle any of their customers problems.

3 years ago

Reply from SunPower

Hi, Steve! We'd like to look more into this! Can you please email us at reviews@blueravensolar.com. Thank you! -Maddy M., Blue Raven Solar

May. 24th, 2022

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Maggie Alexander Portland, OR

These guys were really professional - punctual, accurate, friendly, informative and tidy. Crew 4 led by Dillon did a great job.

3 years ago

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Nick verzillo Pawcatuck, CT

I had 35 panels installed to cover 100 of Kwh per their design. The panels face south and 12 face south east. Research shows that each panal should produce 2 Khw per sunny day . It's actually less than one. I've been talking to Sun power but they claim they all work fine there for will not send out a tech to verify this on site. There is no shade on the roof from trees. Not to get too verbal VERY DISATISFIED WITH SUN POWER AND *** ENERGY PAL.

3 years ago

Reply from SunPower

Nick, we appreciate the feedback and apologize for any inconvenience. We want to restore your faith in SunPower and have escalated your account issue to our Executive Support Specialist team. Upon reviewing your case a specialist will reach out to you to discuss the next step forward. If you have a preferred way to be reached or have any further information you would like to provide please send us a private message. We thank you for your patience while we move towards a resolution and hope you have a wonderful weekend.

Jan. 28th, 2022

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no sugarcoating

I was quoted 3 different prices for the same system with a price difference of over $15,000. When I asked how come the same system had a different cost, I was told that it varies depending on term of loan. The bigger joke is that they advertise their loans at 0% when they are baking in their fees and interest in the principal! When I cornered the salesperson about it, his justification was, all solar companies do that... Beware of this company practices and if you don't understand how a loan should work, consult someone who does before accepting any contracts from this company.

3 years ago

Reply from SunPower

We are sorry to hear your dissatisfaction with your price inquiries and would love another chance to speak with you about solar. Please send us a private message with your contact information and we will have a specialist reach out to you. We appreciate your feedback and look forward to speaking with you.

Jan. 25th, 2022

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P. Pollock Laguna Niguel, CA

6 of the solar panels failed completely within the first few years. Everybody thinks they are great at first, because at first the panels are probably working. Do you see reviews on here ravinbg about this company after 5 years? Uh..no? Probably not, due to their lousy products for solar energy production failing after a few years and after they have all of your money. Avoid SunPower and find a company with reviews from customers who still have working panels after 5 years..

3 years ago Edited December 30, 2021

Reply from SunPower

Thank you for bringing this situation to our attention. We would love the opportunity to restore your confidence in SunPower. When you have a moment, please send us a private message with your contact details, and we will have an Executive Support Specialist contact you.

Dec. 30th, 2021

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Garry Westover Sacramento, CA

system installed about 10 years ago. Installing dealer is out of business. called Sunpower for support, after 10 days of calling and getting the run around they gave me a reference number with a promise of 48 hour resolution. four days later , no resolution, no call. called them again and now I'm told my system is out of warranty, the 25 year warranty is a lie. Do not buy from these jerks.

4 years ago

Reply from SunPower

Hi Garry, I apologize for the experience you had with us. I can understand your frustration of not receiving the help you deserve. I'd love the opportunity to restore your confidence in SunPower. When you have a moment, please send us your account details.

Nov. 8th, 2021

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Casey Smith Colorado Springs, CO

Company sends solicitors out to destroy property. Had a sunflower growing in my yard, it was the only one growing, and they destroyed it. All on camera. When confronted, they said they were “facing it towards the sun” why would I ever consider getting solar if you have to destroy the only plant I have growing in my yard by facing it towards “the sun”

4 years ago

Reply from SunPower

Hi Casey, I am terribly sorry about that! That is so frustrating! I am addressing this with the managers in your area. Please also email me at reviews@blueravensolar.com so we can make this right. - Brie R., Blue Raven Solar

Aug. 11th, 2021

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Bonnie Buck El Cajon, CA

We bought Sunpower through Baker Solar Electeic. Besides the fact that it took Sunpower 8 months to fully repair our system when a defective panel broke, we discovered the upper row of panels shades the lower row of panels. Neither Baker nor Sunpower stands by the warranty to correct the ridiculously poor workmanship.

4 years ago

Reply from SunPower

Hi Bonnie, We're sorry to hear that your expectations are not being met. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.

May. 22nd, 2021

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Akwinder Singh Hempstead, NY

Be careful before you take any decision. I have in my house and I am paying every month but I am not getting any credit of solar on my electric bill. I called so many times to sunpower the CUSTOMER SERVICE is very very poor and they are very rude. They didn't resolve my problem and I am still struggling. BE CAREFUL BEFORE YOU TAKING ANY DECISION. this is the most worst company I ever saw.

4 years ago

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Brandi Dorsett ,

Our rep was great! However, we were told twice after a reschedule that our installation would begin in the afternoon between 12 and 1 and both times someone showed up around 7:00 am.

4 years ago

Reply from SunPower

Hi Brandi, thanks for leaving a review. I would like to apologize for someone showing up earlier than you expected. Please reach out if you need anything in the future. - Abigail W., Blue Raven Solar

Jan. 19th, 2021

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Tara Lee Wilton, CA

I entered into a contract with SunPower through Better Solar Solutions in early July. I was told it would take 4 to 6 weeks to complete the project. The salesman convinced me that I should do the project in 2020 so that I could get the current tax credit. It is now the end of 2020 and the project is still not complete. I would not recommend using the company without a guarantee on timing. I am beyond disappointed with the execution of my project!

4 years ago

Reply from SunPower

Hello Tara Lee, I'm sorry to hear that your solar project wasn't completed within the agreed upon timeframe and would like to investigate this matter further. Please send me a private message with your contact information so that I can escalate this to our Executive Service team for resolution.

Jan. 4th, 2021

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katt shea ,

We had problems with Sunpower's subcontractor Green Convergence but we are being helped big time by their customer service guys, DJ and Alex now. I am grateful.

4 years ago Edited September 14, 2021

Reply from SunPower

Hello Katt, I'm sorry to hear about your negative experience with Green Convergence. Please understand that Green Convergence is an independent third party contractor who is authorized to sell SunPower equipment and that your review was posted on SunPower's account. We value you as an end user of our equipment and would like to offer any assistance we can in helping you resolve your concerns with Green Convergence. Please send me a private message with your contact information should you require any assistance directly from SunPower.

Dec. 14th, 2020

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Courtney L ,

Worst company you could go with! I’d give 0 stars if I could. They will lie to your face to get the sale so make sure you read the contract that they rush you to sign. If you cancel (when you learn about things they said that weren’t true) it’s a $1215 cancellation fee which is due within 7 days of cancelling. They won’t work with you at all. HIGHLY recommend if you want solar panels to go with any other company out there!!

5 years ago

Reply from SunPower

Hi Courtney, the cancellation fee was clearly outlined in the installation agreement you signed. We are not responsible for your lack of reading your contract. Please give us a call if you have any other questions.- Maddie E., BRS

Dec. 28th, 2020

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Rico Sitompul Auburn, CA

Have heard of sunpower faulty microinverters? Sunpower installed me faulty microinverters back in 2016 and did not inform me about the issue until several years passed by. Yes, they replaced the faulty inverters after i complained for paying high trueups several years. They offered me some $198 compensation for the days of loosing the production. That is rather an insult for me knowing they sold me faulty product. So watchout for sunpower.

5 years ago

Reply from SunPower

Hello Rico Sitompul, I'm sorry to hear about the frustration you experienced with your recent repairs. I've reviewed your case and discovered that your performance concerns were brought to SunPower's attention in August and all repairs were completed in September. I have forwarded your review to our Executive Service team to investigate and determine whether we are able to offer any additional assistance.

Dec. 14th, 2020

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Lyn Fischer Spanish Fork, UT

So far so good. They have been great to work with. We have one little issue that still needs to be taken care of but I do trust they will

5 years ago

Reply from SunPower

Hi Lyn, thanks for leaving a review. We are glad you enjoyed working with Blue Raven Solar. Have a nice day! - Abigail W., BRS

Dec. 14th, 2020

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ruize Lewiston, ID

I really liked how upfront, professional, and informative the rep was. The install team was amazing, professional, and quick.

5 years ago

Reply from SunPower

Hi Ruize, thank you for taking the time to leave a review. We are thrilled to hear the install went well. Have a great day!- Maddie E., Blue Raven Solar

Nov. 30th, 2020

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brian deatherage Kuna, ID

Great sales attitude, communicated throughout entire process, Install team was thorough and worked hard all day, wonderful experience!

5 years ago

Reply from SunPower

Hi Brian, thanks for leaving a review. Have a great day and enjoy your system!-Maddie E., Blue Raven Solar

Nov. 11th, 2020

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LILLY C Canyon Country, CA

Jessie was very courteous and patient that answered all my questions on phone. Great Live Customer Service and Support. Thank You!

5 years ago

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SLJ Layton, UT

Requested information about Solar and to get a quote, went through all the questions, and then I was asked how we receive our income and was told that they don't work with people who received SSI/SSDI..What the heck does that have anything to do with getting Solar?? Oh well someone else will take my business I'm sure. If I could have given zero stars I would have.

5 years ago

Reply from SunPower

Hi SLJ, I am sorry to hear you were unqualified for solar. If you have any questions about the qualifications to have Blue Raven install your solar system, please call our support team at 800-377-4480. Thanks, Maddie E., Blue Raven Solar

Jul. 21st, 2020

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brett dale Eagle, ID

Everything was just as they told me at the beginning. The installation team was clean and friendly, and left with no mess.

5 years ago

Reply from SunPower

HI Brett, thanks for taking the time to leave a review. We really appreciate your business and support at this time!- Maddie E., Blue Raven Solar

Jul. 7th, 2020

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Barry McCabe Palm Springs, CA

This is my second house with Sunpower. They used to be great. Now calls go through a foreign call center and repair work is subcontracted. But their original installer can't get their attention either. The microinverters in my 4 year old panels failed in early April. They sent a crew in late May but that crew said they's have to send a different crew with different tools. Now I leave voicemail messages and get the same response: they will contact me when they are ready. Something terrible happened to a formerly good company and I'm ready to go to court.

5 years ago

Reply from SunPower

Hello Mr. McCabe, I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback

Jun. 25th, 2020

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Josh Armstrong Hopkins Park, IL

Company had been very easy to deal with. Solar panels were installed yesterday and look great. Everyone was professional and was completed quickly

5 years ago

Reply from SunPower

Hi Josh, thank you for leaving a review! We are thrilled to hear you had a 5-star experience and appreciate your support. Have a great day. - Maddie E., Blue Raven Solar

Jul. 7th, 2020

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Doug Haines Beavercreek, OR

My solar system has been installed for 9 years; it included SunPower Panels organized into two sections, each of which is connected to a SunPower Labeled Inverter. The panels have worked well so far, but both Inverters have died. SunPower has declined to honor their warranty. A review of the Better Business Site indicates the SunPower Warranty is not worth much because they have a variety of ways to avoid honoring it. Delaying their response is a common one. Their panels are good. Their business ethics leave a lot to be desired.

5 years ago

Reply from SunPower

Hello Mr. Haines, I'm sorry to hear that your expectations have not been met. We'd like to look into this matter further. Please be expecting a call from an executive service specialist to review your concerns in detail. We appreciate your business and value your feedback.

May. 29th, 2020

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Tom Clements Nampa, ID

Wonderful crew and helpful. Even amongst Covid-19 pandemic they came out and on a Saturday, working quickly and efficiently!

5 years ago

Reply from SunPower

Hi Tom, thanks for leaving a review. We are happy to hear your install went smoothly. Enjoy your new system and all the benefits of going solar with Blue Raven!- Maddie E., Blue Raven Solar

May. 13th, 2020

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Heather Bell Idaho Falls, ID

Our sales man was so helpful and answered my questions repeatedly. Service men were good too. We were happy with the service

5 years ago

Reply from SunPower

Hi Heather, thanks for reviewing your experience. We hope you enjoy all the benefits of going solar with Blue Raven. Have a nice day!

May. 12th, 2020

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Diana Rendon Elgin, IL

It's been a very smooth process, I enjoyed working with Chris our sales rep and I'm happy with the results of our solar power.

5 years ago

Reply from SunPower

Hi Diana, thanks for the review. We appreciate your business and hope you have a great weekend. - Maddie E., Blue Raven Solar

May. 8th, 2020

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Anthony Gardiner Lakeland, FL

Solar is doing great. Within the past six months my highest bill was $12. Thank God for sunlight and thank you for helping us.

5 years ago

Reply from SunPower

Hey Anthony, thanks for the review. We are thrilled you love your system! Enjoy those savings and all the benefits of going Solar with Blue Raven. - Maddie E., Blue Raven Solar

May. 8th, 2020

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Jason Voss Portland, OR

Excellent communication from start to finish. My panels are producing just as Blue Raven said, and my electric bill is down to $12!

5 years ago

Reply from SunPower

Hi Jason, thanks for leaving a review. We really appreciate the support during this time. Have a great weekend!

May. 8th, 2020

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Alexis Pierce Peoria, AZ

Piece of crap company. Once getting my load controller installed I had to turn it on and off to be able to have my dryer work. This was before the system was activated. Then I had to turn the controller off to have heat, hot water, dryer, stove working in my house. I had to pay for an internet upgrade and now having to look into pest control issues with pigeons and mites because the company wants me to now pay for bird netting through them or I void my warranty.

5 years ago

Reply from SunPower

Hello Alexis, I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. When you have a moment, please send us a direct message with your contact details. Once I have your account information, I can have an Executive Service Specialist reach out to you to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you.

Apr. 25th, 2020

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Danny Longworth Boise, ID

Everybody at blue raven was very professional and helpful. The installers Did a very clean install and were very professional.

5 years ago

Reply from SunPower

Hi Danny, thanks for leaving a review. We are happy to hear the install went well. Enjoy your week!- Maddie E., Blue Raven Solar

Apr. 13th, 2020

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Zelda Portland, OR

Great to work with from start to finish. Sales representative was responsive and affable. I have already recommended them to my friends.

5 years ago

Reply from SunPower

Hi Zelda, thanks for leaving a review. Have a great week!- Maddie E., Blue Raven Solar

Mar. 10th, 2020

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Tyrell Atkin Billings, MT

Not completely finished yet with everything but sofar it been smooth and install was great. Waiting for the city inspection to turn on my power.

5 years ago

Reply from SunPower

Hey Tyrell, thanks for leaving a review. Enjoy you system!- Maddie E., Blue Raven Solar

Feb. 21st, 2020

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PC Portland, OR

They have high quality solar panels and the price is very reasonable. No issues so far and provides electricity as expected for the past 2 years.

5 years ago

Reply from SunPower

Hi, thanks for leaving a review. We are happy to hear you have been enjoying your system. Have a great weekend!- Maddie E., Blue Raven Solar

Feb. 21st, 2020

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Jerry Mazzone Staten Island, NY

NO RESPONSE FROM SUNPOWER ON THIS ISSUE..I am a customer of Sunpower since 2017 I am satisfied with the product but I am still waiting on my Property Tax rebate its been 3 years now .I have been working with Erica P from Sunpower with still no Results as of now .Can someone from SunPower please fixed this if I stopped paying you I think I would get your attention ,all I want is what was promised to me from the sales rep Josh V and I never received my referral reward also .PLEASE HELP ME!!!!!!!!

5 years ago

Reply from SunPower

Hello Mr. Mazzone, I apologize for the amount of time taken to resolve your issue. I understand how this process can be frustrating. I will discuss this the property tax issue with Erica. If there is a quicker resolution, we will provide you with that update asap. We truly appreciate your business and value your feedback.

Jan. 31st, 2020

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David Littleton Chandler, AZ

Customer service is terrible it’s going to take at least 5 months to repair a problem with my micro inverters .I would not recommend this company to anyone due to their lack of customer service once they get you to sign you are forgotten

5 years ago

Reply from SunPower

Hello Mr. Littleton, we apologize for the experience you had with us. We'd really like to look into this further. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.

Feb. 4th, 2020

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Erika F Northridge, CA

IT IS THE WORST!!!!! I had issues from the very beginning, showed up at my door not having made an appointment to install the panels, it took almost 9 months to get a rebate and it was not until several emails and texts that we received it. I have sent the company a request for help , since December our system is not functioning, I tried again last week and nobody has reached out to me. This is the worst company with the worst customer service.

5 years ago

Reply from SunPower

Hello Erika, I'm sorry to here that your expectations have not been meet. I would like to look in to this matter further. When you have a moment please send me a private message with your contact information. I will have an executive service specialist reach out to you. We appreciate your business and value your feedback. Thank you,

Jan. 28th, 2020

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William Walbuck Meridian, ID

I think they live up to their words/promises. The installation was done ahead of schedule and the installers were very responsive and respectful

5 years ago

Reply from SunPower

Hi William, thanks for the review. We appreciate your business. Enjoy your new system!- Maddie E., Blue Raven Solar

Jan. 20th, 2020

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Candace Gordon Clearfield, UT

This has been an awesome experience!!! Thank u, Scottie L and Jonathan A!!! Would do it all over again. Will be referring u, as well. Candace

5 years ago

Reply from SunPower

Hey Candace, thanks for the review. We appreciate your business and the referrals! Have a great weekend.- Maddie E., Blue Raven Solar

Jan. 16th, 2020

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July suarez Orlando, FL

They were very polite and nice with us and a nd make sure everything is fine they are a great company I’ve been so far with

5 years ago

Reply from SunPower

Hi July, thanks for leaving a review. We are thrilled you had a great experience. Have a great day!- Maddie E., Blue Raven Solar

Jan. 14th, 2020

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Nicole LHuillier Kuna, ID

Everything this far has been so smooth! Can't wait for our final inspection to get up and running. Great customer service.

5 years ago

Reply from SunPower

Hi Nicole, thanks for taking the time to leave a review. We are thrilled you have had a great experience. Have a nice day!- Maddie E., Blue Raven Solar

Jan. 6th, 2020

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