SunPower: Read 5,302 User Reviews From Real Homeowners

star star_border star_border star_border star_border

na Tooele, UT

DO NOT TRUST THESE LIARS!!! Blue Raven Solar is a predatory company. They lie about their $4k reinstallation fee (8 times higher than Vivint). They fail to seal the roof during solar panels installation. They will claim your roof was the problem instead of their shoddy work. They won't cover their mistakes or honor their contract. They will try to buy your silence with a token discount off their extortion (reinstall) fee. I'm not the only one, there are plenty of other reviews about them if you don't want to get ripped off. well worth the 15 minutes to save $4k!

6 years ago

Reply from SunPower

Kara - Our customer operations leadership, as well as director level management, has been working with you on exploring roofing options and discounted pricing. I see that they're currently waiting on some reports from some of the roofers you've been working with. To avoid misunderstandings on services offered, we cover all proposed work in our installation agreement as well as introduction call. We honor our contracts which include workmanship guarantees to ensure that our customer's homes are well taken care of.

Apr. 22nd, 2019

star star star star_border star_border

Mike Tierney

Since the solar panels were installed, they have not worked properly. Since May, Sunpower has been diligent is correcting the problems. I expect this Saturday they will finally have everything operational.

6 years ago

Reply from SunPower

Glad we finally got everything fixed for you, Mike. Don't hesitate to reach out for anything in the future.

Feb. 6th, 2019

star star star star star

Alexandra Perth Amboy, NJ

a very responsible company, a very professional staff, I am very satisfied with the service and I recommend one hundred percent

6 years ago

Reply from SunPower

Thank you, Alexandra!

Feb. 6th, 2019

star star star star star

Greta New Britain, CT

I love our SunPower solar panels. I love how the online profile displays all of our information and that it is easy to read.

6 years ago

Reply from SunPower

Thanks Greta, It's great you're using the monitoring app to see how much clean energy you're making and how it's making a positive impact on the environment.

Jan. 25th, 2019

star star star star star

Sonia Ellington, CT

So far, I have nothing but positive things to say about this company. They are a pleasure to deal with. They make you feel like family. :)

6 years ago

Reply from SunPower

Awe, thanks Sonia! That's great to hear. Please don't hesitate to reach out if you need any assistance from us in the future.

Jan. 22nd, 2019

star star star star star

Gerald Ricard Canton, CT

Very professional people that are exceptionally knowledgeable about product and installation. Support has been excellent!

6 years ago

Reply from SunPower

Thanks for choosing SunPower, Gerald!

Jan. 22nd, 2019

star star star star star

Georgia Crowley Stonington, CT

Very good people to deal with, especially liked Smartan(?) the person who knocked on our door and got us started. He was like a member of the family.

6 years ago

Reply from SunPower

Thank you, Georgia!

Jan. 22nd, 2019

star star star star star

Peter Lambrecht Chino, CA

The entire project was very easy. Sun Power keep me informed every step. The Rebels did a great job on the installation. Really nice people.

6 years ago

Reply from SunPower

Thank you for choosing SunPower, Peter!

Jan. 16th, 2019

star star star star star

Laiza Brown Sandy, TX

Great service and representatives were very informative. Highly recommend! Will definitely be reaching out to in the future.

6 years ago

Reply from SunPower

Thanks, Laiza.

Jan. 11th, 2019

star star star star star

Brianna lashley Cedar Park, TX

We had a great experience with SunPower. The consultant was knowledgeable and professional, making the decision to use them even easier.

6 years ago

Reply from SunPower

Thank you Brianna!

Jan. 11th, 2019

star star star star star

JS Oakland, CA

Super knowledgeable staff with easy and professional installation and onboarding. Looking forward to seeing our electricity bills go down.

6 years ago

Reply from SunPower

Thanks, JS. We hope you enjoy all that free energy from the sun for years to come!

Jan. 14th, 2019

star star_border star_border star_border star_border

Craig D. Claremont, CA

Terrible service. We have had over 30% of our power down for 6 months. They have been difficult to get support and they have sent out 3 different teams, a full day for each visit, and it is still not working. It is costing us thousands as we are now double paying them and the power company and all they have done is offer a $100 gift card. Now they say new equipment is being delivered while the last team told us new equipment was installed.

6 years ago

Reply from SunPower

Hello Craig, It sounds like from our customer service team that we should be able to help you address this issue. I'm waiting to find out when someone will be contacting you, and I'll share those details shortly.

Dec. 31st, 2018

star star star star_border star_border

Could be better

Diminishing production efficiency is "paid for/made whole" in amounts far less than the value lost. This is likely a known reduction factor. The amount paid should equal the value lost.

6 years ago

Reply from SunPower

Thank you for your feedback.

Dec. 31st, 2018

star star_border star_border star_border star_border

Tom Northridge, CA

worst customer service, they are nice over the phone, but they do nothing to help. it took them 3 months just to activate the solar panel which should have been done in less than 6 weeks as they promised. LADWP installed the meter one month ago and they are still wondering if they should come over and turn on the solar panels. despite all the email and phone calls, this company is the worst. they simply dn't care.

6 years ago

Reply from SunPower

Hello Tom, We'll be happy to help you with this issue. I'll reach out to get your account contact information via private message.

Dec. 31st, 2018

star star star star star

Tequella Coleman Winchester, CA

Ken at SunPower was professional and precise. He communicated each step of the installation process and was precise about the timeline.

6 years ago

Reply from SunPower

Thank you for your feedback and for choosing SunPower!

Dec. 31st, 2018

star star star star star

Bruce Buffer Los Angeles, CA

Sunpower took great care of me with excellent planning, price and customer service. I’m very happy with my new Solar panels! Bruce Buffer

6 years ago

Reply from SunPower

Thank you for choosing SunPower, Bruce! Hope you have a great year of making clean solar energy on your roof.

Jan. 2nd, 2019

star star_border star_border star_border star_border

ANTONY & LYNDA WILKIE Sun City, AZ

I received an email from Solar tops on 11/8 saying there was a problem with my system. I responded immediately by speaking to a rep while standing outside by my system. It was determined that a service had to visit. One did visit and pulled an inverter. It is now almost 4 weeks and still no new inverter. Today will be the 4th scheduled visit (other 3 were cancelled by Solar Topps for a variety of reasons). I hope that we will finally be up and running. In the meantime, we have not generated electricity; What can you do about this loss of revenue?

7 years ago

Reply from SunPower

Hello, I will have a case created with our customer service department, and someone will get in touch with you to answer your questions and help you get this resolved as soon as possible.

Dec. 12th, 2018

star star_border star_border star_border star_border

Payidarol Paterson, NJ

If I can give them 0 stars I would. I will be in contact with my attorney. They are a fraud company so STAY FAR AWAY from them. I’ve been calling my sales guy, the customer service number. Absolutely no one is helping. They promised a 500$ sign up bonus. Yeah never got it. I was told I would only pay a fixed rate and no PS&G bill. I keep getting electricity bills from them along with sun power as well. No one is helping to solve this issue. So now instead of one fixed rate I pay that along with my PS&G electricity bill. Again DO NOT SIGN UP WITH THIS COMPANY.

7 years ago

Reply from SunPower

We are sorry to hear that you've had trouble getting these issues resolved. We'll reach out to you privately so we can get your contact information and assist you.

Oct. 25th, 2018

star star_border star_border star_border star_border

Chris F. West Covina, CA

We entered into a lease with Sunpower. We now know that it was a huge mistake. We are paying Sunpower $190 a month. (rounded off). This year we an end of year had a bill from Edison of $1100... We have a 1200 sq. foot house . I am going to have my attorney look into a way to break this lease so I can go with another company that does indeed lower my costs . This is not it . Calling them has been a total waste of time.

7 years ago

Reply from SunPower

Hello Chris, Thank you for this feedback. If you'd like us to look into this issue for you and to ensure your system is producing what it's supposed to, please send us a private message with your account details or email me at .

Oct. 2nd, 2018

star star star_border star_border star_border

David Weiss Honolulu, HI

When I check the Sunpower reports on how much electricity my PV system is generating, it never matches up with the readings on my inverters. Neither of those matches up with the HECO billing report. Nobody seems able to explain the discrepancies.

7 years ago

Reply from SunPower

Hi David,
Thank you for bringing this situation to our attention. I am discouraged to hear of your negative experience. I will have one of our Executive Escalation Specialists reach out to you to better understand your concerns and work towards a positive resolution. Best regards, Hillary

Oct. 9th, 2018

star star star star_border star_border

mason clark Odessa, FL

main sales person keep stalling with what trees had to be cut my main computer lost communication with system and have not been able to track for years no one seems to be able to fix

7 years ago

Reply from SunPower

Hi Mason, Thank you for your review. We'd love to be able to resolve your system communication issue. Please email me your address and contact information, , so we can have someone assist you. Thank you!

Sep. 28th, 2018

star star_border star_border star_border star_border

Mariah39 Castaic, CA

HORRIBLE- you end up paying double. ABSOLUTELY NO energy produced and NO reimbursement when the system fails. Technical support is frm a 3rd party that don't fix the problem. Customer service is ONLY LIP SERVICE from a 3rd world country giving you a turn around time of 1 week when they really don't know when technicians will actually be there 2 fix your faulty generator. To those who are considering this company, dont risk the headaches. For those like me who is living the nightmare hire a good contract lawyer.

7 years ago

Reply from SunPower

Mariah, I'm sorry to hear you're experiencing this issue. Please email your contact information to me at so I can have a supervisor look into this for you.

Sep. 28th, 2018

star star star_border star_border star_border

Gregory Smith Vacaville, CA

Been waiting about three months for a micro inverter to be replaced. Told today it will be about another 2 months. SunPower is blaming supply line problems. Poor communication and slow or no response to calls and messages. System is bought and fully paid for over a year ago.

7 years ago

Reply from SunPower

Gregory, I apologize that this has taken so long to resolve. We need to do better! I will escalate your case to our customer service supervisor team to see if we can get this taken care of faster.

Nov. 6th, 2018

star star_border star_border star_border star_border

Abdel Riad Belle Mead, NJ

I start using Sun power 7/10/15, since that time I'm living in hill. I'm paying to PSE&G every month the same amount like i was paying before installing the system. I raise the problem with the customer service of Sunpower Co. (Mr. Charlie G., Customer Service Supervisor) I supply him with all data he asked requested by him. He never gave me direct answer. His response is not correct. MY QUESTION IS: WHY DO I HAVE TO PAY PSE&G EVERY MONTH SAME AMOUNT WHICH I PAID BEFORE USING THE SOLER. IN THE SAME TIME I'M PAYING MONTHLY INSTALLMENT TO THE SOLER COMP. (SUNPOWER) FOR USING THERE SYSTEM?

7 years ago Edited September 14, 2021

Reply from SunPower

Hello Abdel, I'm sorry you've had an issue with your SunPower system. I see from our records that we've tried to get in touch with you recently to resolve this. Please let us know if you have further questions.

Nov. 6th, 2018

star star_border star_border star_border star_border

garry lovelace Egg Harbor City, NJ

SunPower does not cover the roof The roof warranty is guaranteed by the installation company in New Jersey, not SunPower. If the contractor goes out of business, then you have no warranty on the install of your panels. If the roof starts to leak get your ladder out !!!!!!! I was a Sunpower Rep that told lies for this company about their warranty.

7 years ago

Reply from SunPower

Hi Garry,

I'm sorry to hear you experienced an issue with your solar installation completed by a dealer authorized to sell SunPower products. In this instance, SunPower is the manufacturer and our products come with an industry leading 25-Year Limited Product and Power Warranty. Our warranty only extends to the PV Modules and Components manufactured by SunPower.

That said, SunPower cannot assume responsibility for workmanship related issues by third party companies who install our product. Although this is not the response you were hoping for, I would recommend that you file a claim with the installers insurer. Companies carry insurance just for this reason and they would be the appropriate party to address your concerns.

Please feel free to send me a private message if you have any questions or need further assistance regarding this matter.

Thank you,

Jeremy

Nov. 15th, 2018

star star_border star_border star_border star_border

Cristhian The Bronx, NY

I received a quote after a few back and forth From a nice guy call Braxton turn out he was fired before a meeting The Co-founder came to the appointment instead gave me a different quote,we decided to wait a couple of week To start the job in the meantim. Alex the co-founder was to find out about a couple of questions I had about the difference in the quote,which I never received an answer. I call today to proceed with the job anyway Alex picked up the phone and said they cannot Do the job because is not convenient for them.

7 years ago

star star_border star_border star_border star_border

Josh C. Summerville, SC

Stay away from Blue Raven! They were pushy and their "18 months free" is a scam. After comparing their offer with other companies it wasn't even close. They were extremely overpriced and were deceitful when I asked about the pricing and production I would receive. I finally got them to admit they are just adding 18 months of payments onto the total cost of the system!! This is a very unethical company!

7 years ago

star star_border star_border star_border star_border

Avi Alameda, CA

Spectacularly poor service. We've had panels on our roof for months. They're completely unable to be activated. All I've received from SunPower so far are broken promises and updates that never come. When I get calls back, they've done no prep, have no updates, and seem to be completely clueless about how solar is activated. It's pretty nuts. I feel like you'd really have to try hard to be this unhelpful. I would never recommend working with them.

7 years ago

star star_border star_border star_border star_border

David R Mogensen Surprise, AZ

One of my inverters has been out for over 3 weeks and the company has failed to repair. When we reach out to them, we are put on hold and calls are never answered. We have had nothing but issues with them since the day we assumed the lease from the previous home owner. The service company for the units blames SunPower, as we have called them on several occasions to see if they can resolve the issues. I would not recommend this company for your solar needs.

7 years ago

star star star star star

Gerry Hawkes Woodstock, VT

They appear to make the best solar panel with the best warranty. We have had them more than 2 months, and so far so good.

8 years ago

star star_border star_border star_border star_border

Susan Nowak Phoenix, AZ

Absolute worse decision I made was going with this company. I was led to believe that they would monitor things. When my system had been down for a bit, I called and asked about the monitoring and was told it was a "shared responsibility". Meaning, if the customer doesn't watch this everyday and the system goes down, the customer gets screwed. Customer service is terrible - absolutely no accountability and the communication is not much better.

8 years ago

star star_border star_border star_border star_border

Shirley Jones

I was told by the salesman that came to my house that the solar would take care of all my electrical uses. And if any thing the power company would pay me for excess power. But now I find out that what was put on my house only takes care of 60% of my power. He lied about everything that I was getting . I now pay more each month or the same as I paid before I got the solar. I would not recommend this solar system to anyone . If I could have it removed I would . I am on a fixed income and this is hitting me hard .

8 years ago

star star_border star_border star_border star_border

Todd Erickson Saratoga Springs, UT

Our solar has been up and running for over a year now. We are very disappointed to this point. While we were promised our power bills would almost go away entirely, that has not been true at all. We have not changed our habits or anything with our home but we continue to receive power bills, sometimes upwards of the amount we used to spend before solar

8 years ago

star star star star star_border

Lou Nihoul Hayward, CA

Sun Power installed the panels for our home - work was well done and on schedule. Had some minor technical issues that were quickly fixed - great monitoring system.

8 years ago

star star star star star

THOMAS CAHILL Davis, CA

They did a detailed on site analysis and did not try to sell me more panels than my roof and the shading trees would allow.

8 years ago

star star star star star_border

Patrick Kinsey Fountain Valley, CA

Sun Solar serviced my solar panels, when I required work on my roof. They were on-time, efficient and quick to do their job. Highly recommend Sun Solar of Anaheim, CA.

8 years ago

star star star star star_border

Art

Customer service stinks if you call the 800 number. My local dealer did a very good job answering questions. They were great and made me feel at ease.

8 years ago

star star star star star_border

Michael Nisser Bakersfield, CA

From the time we signed on the dotted line to the installation, everything ran so smoothly. The salesman was the best and still continues to check up on us.

8 years ago

star star_border star_border star_border star_border

Michael Figoff Long Beach, CA

They sold me a 58 panel system that was to generate more than 30,000kw per year to offset prior years usage by 100%. After 11 month of service the system has produced 19,595kw. Further, prior to initiating the contract I advised SUNPOWER that I have a steel roof and if walked on it would distort the stamped steel shingle. They assured my family they had experience with this type of roof and it would be OK. My roof is completely destroyed and they have admitted to that fact. They now are stalling to fix same. I suggest you consider other sources for your solar panel needs.

8 years ago

star star star star star

Paul Freely East Northport, NY

This was one of three companies I looked at and it was the manufacture and online monitering that sold me. Never been happier.

8 years ago

star star star star star

dennis weikel San Francisco, CA

My system was installed in 2008. Have not had any issues. Monthly bills are $5 per month so the system will easily pay for itself.

8 years ago

star star star star star

Rich Christie Pomona, CA

Purchased several months ago. Installed when promised, follow up excellent, functioning as promised and expected. No regrets.

8 years ago

star star_border star_border star_border star_border

Ross Salt Lake City, UT

I told the door to door salesman twice that I was not interested. But he just kept going. so I too an app. The salesman ask why I was interested in solar I told him I wasn't that I told his rep I was not interested. He chuckled and kept going. I had to sign a contract that didn't make me liable for the product. The more I read it is a contract now I have to go through the procedure of canceling it. I don't know what part of not interested they don't understand. Very pushy people that don't take no for an answer.

9 years ago

star star_border star_border star_border star_border

Terry Snyder Los Angeles, CA

Leased a system from these liars almost two years ago. Claimed maintenance (i.e. cleaning panels that get dirty and are inefficient) was part of deal. After much run around and supervisors in meetings and "I don't knows," the bottom line is: DO NOT DEAL WITH THESE PEOPLE. STOP. Unless you want to be disappointed, frustrated and not get your money's worth, you'll run if they contact you. How can I mke this any clearer? For the next 18 years, I am stuck with a bunch of crooks!

9 years ago

star star_border star_border star_border star_border

Sueand Howard Nielsen Alpine, CA

No customer services we have a bill from SDG&E for $619.64! I called and called talked to someone twice overseas could not help I then get a call from SA of A to call Dstin st ? About getting our money back to pay SDG&E I tell him twice and he askes again Enought I say good by and hang up My sweet wife calls back with leasing information Now what? Bottom line don't by in to this Solar business with this company or any Solar company it a ripp ofg

9 years ago

star star star star star

Jeremy Maynor Pleasant Grove, UT

The operation was very well organized from start to finish. It is a relatively young company but they did a truly great job. I would recommend.

9 years ago

Reply from SunPower

Hi Jeremy, thanks for taking the time to review your experience. We appreciate your business. - Abigail W., Blue Raven Solar

Dec. 16th, 2020

star star_border star_border star_border star_border

Tim Johnson CA

Funny that the only "honest" review is from Jason, the sales manager for Blue Raven. What a joke! They use cheap, silver framed panels, string inverters and do a bogus down payment for an advertising home. They showed me a proposal where they were giving me a $5000 down payment. They marked up my system 5k and said they are paying for it. They said as long as I give them referrals they wouldn't charge me. Really? Thanks guys. So, a 20,000 system with them costs 25,000 and then they 1099 me for the 5k that they "gave" me. Dishonest company, lousy sales people, and low quality equipment.

10 years ago

star star star star star

Peter Gilbert Salt Lake City, UT

Great to work with Blue Raven. Answered all the questions I’ve had about Solar. They did all the work to get it approved by HOA, City, and power company. Painless process!

1 year ago

Reply from SunPower

Hi Peter, thanks for taking the time to leave us a review! We are glad that the process was smooth and painless! Enjoy your solar savings! -Brenden B.

Jan. 15th, 2024

star star star star star

shanda hochstetler Vancouver, WA

they were fast, friendly, clear in their communication from start to finish. i could not recommend them more highly. they were truly lovely to work with.

3 years ago

Reply from SunPower

Shanda, thank you for leaving a review. We are glad you had a good experience with our team. We always strive to provide our customers with a 5-star experience. If there is anything we can do to improve in the future, please let us know! - Ashton P., Blue Raven Solar

Dec. 2nd, 2022

star star_border star_border star_border star_border

Amie Gregory Grand Prairie, TX

Stay away from this company. Horrible company with even worse customer service. Next week will be 2 months since I signed my contract with BlueRaven. I do not even have all my panels installed yet due to multiple mistakes on their end. Every step of the process has been incorrect. Had an appointment for today to complete installation. The crew no called no showed on us. On top of all the BS we've already been through, I received an email from the loan company letting me know my loan started yesterday. So BlueRaven collected on a job that is far from complete and charging me for a product I did not received???? Super shady....save yourself from a ton of non sense. There's sooooo many other companies to choose from.

3 years ago Edited July 28, 2022

SunPower Reviews