SunPower: Read 4,360 User Reviews From Real Homeowners

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Verified Customer

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Mike S.

They have the best contractor (Ambrose).

6 years ago

Reply from SunPower

Thanks, Mike!

Feb. 6th, 2019

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Verified Customer

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P. Smith

Reviews on line and 25 year warrant on the panels

6 years ago

Reply from SunPower

Thank you!

Feb. 6th, 2019

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Verified Customer

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Anonymous

Fast, reliable, & most effecient panels.

6 years ago

Reply from SunPower

Thanks! Yes, our panels have a world record efficiency of 22 percent or higher.

Feb. 6th, 2019

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Verified Customer

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Beth

The employees are very prompt and clean.

6 years ago

Reply from SunPower

Thank you, Beth!

Feb. 6th, 2019

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Verified Customer

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Ron West Sacramento, CA

High-quality panels and integrated mounting hardware

6 years ago

Reply from SunPower

Thank you for choosing SunPower, Ron.

Feb. 6th, 2019

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Verified Customer

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Dave Visalia, CA

great product, doing what its supposed to do

6 years ago

Reply from SunPower

Thanks, Dave.

Feb. 6th, 2019

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Verified Customer

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Mike H. San Diego, CA

Best technology at a fair price. Zero hassles

6 years ago

Reply from SunPower

Glad to hear you're satisfied, Mike!

Feb. 6th, 2019

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Verified Customer

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Ed Earl San Diego, CA

system works fine & produces the energy stated in the guarantee

6 years ago

Reply from SunPower

Thanks, Ed!

Dec. 19th, 2018

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Verified Customer

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don friend

out performed expectations, no trouble entering 5th year

6 years ago

Reply from SunPower

That's great to hear, Don!

Dec. 19th, 2018

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Verified Customer

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kamaaina Honolulu, HI

better grade panels uninterrupted by shaddows

6 years ago

Reply from SunPower

Thanks for the review!

Dec. 12th, 2018

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Verified Customer

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Don Phoenix, AZ

My SunPower solar panels have been flawless since 2014.

6 years ago

Reply from SunPower

That's great to hear, Don. With our 25-year Power and Performance Warranty, you have many more years of clean energy to come.

Dec. 12th, 2018

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Ralph Santoro

Worst customer service ever. A panel is broken and then won't send a tech to fix it. They're too busy, understaffed and they don't care. Look elsewhere for a better company that has more techs to fix their products.

9 months ago

Reply from SunPower

Ralph, I apologize for any inconvenience regarding your open case and understand your frustrations. Your case manager has been actively working to assist you and will continue to keep you updated as they work your case to resolution. We appreciate your feedback and look forward to talking to you again soon.

Aug. 1st, 2024

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Fred Bendheim

We’ve had a terrible experience with SunPower. We started working with them 9 months ago, and they are impossible to work with. No communication, lots of promises that never happened, just awful. Stay away from them!

9 months ago

Reply from SunPower

Fred, we'd like to help get your concerns addressed and help assist in resolving any current issues you are experiencing. We have reached out to our Project Coordination Team and submitted your review for investigation and follow-up. Please send us a private message here on Best Company if there is any additional information you'd like to provide or preferred contact information to more easily connect with you. We appreciate you bringing this to our attention and look forward to talking to you soon.

Jul. 1st, 2024

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Kevin Palm

If you want a company that answers your calls or emails, don't work with these guys. Takes 3 weeks to get a response for simple questions. They told me at the beginning of the process that it would take 90 days to install our system and get it turned on. 6 months later it is still not functional and they won't answer my calls.

1 year ago

Reply from SunPower

Kevin, we're sorry to read your sentiments and appreciate you bringing this to our attention. We understand your frustrations and want to restore your faith in SunPower. We have reached out to your project coordination team in order to escalate this matter and you should be receiving an update shortly. We sincerely appreciate your feedback and look forward to talking to you soon.

Apr. 19th, 2024

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AJ Surprise, AZ

Absolutely the worst customer service I’ve dealt with - apologies like crazy but no performance - in a month from now it’ll have been 1/2 a year without power and no word on when it’ll be fixed. All I’m left with is major regrets for my Sunpower contract. Buyers beware!

1 year ago

Reply from SunPower

Hi we are sorry for the inconvenience, if you need assistance, please contact us using the new Help Center in the mySunPower app. You can find the Help Center in the menu under your profile tab in the app. You can also find answers to commonly asked questions and other resources via the Support and Resources page at us.sunpower.com.

Mar. 6th, 2024

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Alex Scharf

My solar monitoring system went out last summer. Sunpower has been “trying to locate a tech” to assign to fix. I’ve yet to have one tech assigned to diagnose the issue. Customer service for this company is dog sh-t at best.

1 year ago

Reply from SunPower

Alex, we're sorry to read you are experiencing issues with your case and want to help. Your open case has been submitted to our escalations team for investigation and follow-up and you can expect an update in the next 24 business hours. Thank you for bringing this to our attention and we look forward to talking to you soon.

Feb. 1st, 2024

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Edgar Rodriguez Washington, DC

Worse experience EVER!!! I got this solar panels with the promise of saving money and only having to pay sunpower for supplier, I been paying for months to sunpower and “ Eversource CT electric providers” so disappointed, I got this solar panels company for my two house, I DEFINITELY DONT RECOMMEND THIS COMPANY,

1 year ago

Reply from SunPower

Hi we are sorry for the inconvenience, if you need assistance, please contact us using the new Help Center in the mySunPower app. You can find the Help Center in the menu under your profile tab in the app. You can also find answers to commonly asked questions and other resources via the Support and Resources page at us.sunpower.com.

Jan. 11th, 2024

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Lyndsey Higa Waianae, HI

The system and service is a scam. Promises are made but not produced. Terrible time getting in touch with the right person. All their personnel give contradictory information. They don't meet the terms of their own contract. No one responds to a complaint.

1 year ago

Reply from SunPower

We're sorry to hear that your expectations are not being met and see you have an open case with us. Please expect your Escalation Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and thank you for bringing this to our attention.

Jan. 10th, 2024

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Jim H Tulare, CA

Called with same issue every 60 days for over a year. Called and spoke with 4 reps today. They gave me number to their contractor. Contractor advised me to call sunpower again and ask for a supervisor. After being on hold 28 minutes the rep advised me supervisor would not speak with me. Help!

1 year ago

Reply from SunPower

Hi, we are sorry for the inconvenience. If you need assistance, please contact us using the new Help Center in the mySunPower app. You can find the Help Center in the menu under your profile tab in the app. You can also find answers to commonly asked questions and other resources via the Support and Resources page at us.sunpower.com.

Dec. 12th, 2023

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Suzy Stern

Customer service is great UNTIL installation. They are then difficult. Hard to get firm information from representatives. Too busy selling to follow up perhaps.

1 year ago

Reply from SunPower

Suzy, we're sorry to hear you are having a hard time receiving follow-up. Please send us a private message here with your account details as well as a brief description of your issue and we will happily have a specialist reach out to assist you. Thank you for bringing this to our attention.

Sep. 27th, 2023

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Steven Fourby Walnut Creek, CA

Good product. Installation was first rate. App is ok on information but could be improved on stability and granularity.

1 year ago

Reply from SunPower

Your feedback is essential to us in improving our services; thank you for sharing your experience. Please reach out to us if you need any assistance. Thank you for helping us change the way our world is powered.

Jul. 26th, 2023

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Jerry Guffey Chicago, IL

Generating more electricity than expected! Smooth process from start to finish. Excellent communication!

1 year ago

Reply from SunPower

It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Thank you for helping us change the way our world is powered!

Jul. 26th, 2023

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jen fox-venti Sarasota, FL

Good customer service. Everything went smoothly, although quite a long wait of a few months for panels to be installed.

1 year ago

Reply from SunPower

Your feedback is essential to us in improving our services; thank you for sharing your experience. Please reach out to us if you need any assistance. Thank you for helping us change the way our world is powered.

Jul. 26th, 2023

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Paul Palm Desert, CA

Great system. The customer service and installation were great. Significant decrease in electric bills

1 year ago

Reply from SunPower

Paul, it is great to read that you had an exceptional experience going solar. We appreciate your review and thank you for helping us change the way our world is powered!

Jul. 26th, 2023

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Elvis Rocks Safety Harbor, FL

The installation was well organized and professional. My electrical box was outdated and was replaced to a newer one.

1 year ago

Reply from SunPower

Elvis, your review and feedback is greatly appreciated. We're glad to read that you had an exceptional installation experience. Thank you for helping us change the way our world is powered!

Jul. 24th, 2023

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Jerry Galena, IL

Everything is much better now The beginning wasn’t great but since the install it’s gotten better

1 year ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Jul. 19th, 2023

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Donna Stamford, CT

Good solar company and everyone involved was very efficient and pleasant in the jobs they were required to do.

1 year ago

Reply from SunPower

It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Thank you for helping us change the way our world is powered!

Jul. 14th, 2023

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Patricia Fresno, CA

I so appreciated the way I was informed at every step of the process of having my solar panels installed.

1 year ago

Reply from SunPower

Patricia we are happy to read your satisfaction with our team and panels. Thank you for helping us change the way our world is powered!

Jun. 16th, 2023

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Scott Cheshire, CT

I liked that the whole process of getting SunPower installed was easy and everything was explain on how it works.

1 year ago

Reply from SunPower

We are delighted to hear of your satisfaction! It is always a goal to see clients happy and confident with their results in choosing SunPower. Thanks for helping us change how our world is powered!

Jun. 14th, 2023

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Louis Sell Brooklyn, NY

Support is horrible. My system has 9 out of 20 panels not producing. I had to call and let them know instead of them proactively fixing. It is now a week later and they are still trying to fix the issue remotely instead of setting up a site visit.

1 year ago

Reply from SunPower

Louis, we apologize for any inconvenience and thank you for bringing this to our attention. We would like to assist you by further investigating your issue. We have located your account and open case and will have an Executive Support Specialist follow-up. We appreciate your feedback and look forward to talking to you soon.

Jun. 7th, 2023

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Dave Colton North Las Vegas, NV

We contracted with SunPower to install solar panels on our one-story home on July 15, 2022. After repeated delays and backlogging of the production of their own manufactured solar panels over a 9-month period. SunPower was still unable to give us a confirmed installation date. Therefore, we cancelled our contract with them on April 4, 2023.

1 year ago

Reply from SunPower

Hi, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Jun. 6th, 2023

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Hytham B Wylie, TX

It’s been a great experience. My yearly usage is practically spot on to what was estimated. Great work SunPower.

1 year ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

May. 24th, 2023

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Lisa Lafoon

Buyer beware! Don’t buy or lease in Southern California. Our leased solar system modem has been down for a couple months. We have called soooo many times to have it fixed but nothing happens. It’s very upsetting!!! Save your self some time and grief and choose a different company that actually takes care of their customers.

1 year ago

Reply from SunPower

Lisa, we apologize for the inconvenience and have escalated your active case to our Executive Support Specialist Team for investigation and follow-up. We value your business and want to restore your faith in SunPower. We appreciate you bringing this to our attention and look forward to talking to you soon.

May. 10th, 2023

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Verified Customer

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Joseph Emperly Edmond, OK

Once they were able to get enough people for installation of the panels, everything has worked great!

2 years ago

Reply from SunPower

We are glad to read that your system is up and meeting your expectations, Joseph. Thank you for helping us change the way our world is powered!

Apr. 19th, 2023

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Rebecca Lopez

I've have been having a horrible experience with this company. 4 months and still can't use these panels yet I'm already paying for them and I have to pay my light bill. They still have not reimbursed me and they do not keep me updated with anything. I wish I would have never done business with this company.

2 years ago

Reply from SunPower

Rebecca, we are sorry to read that your expectations have not been met and want to help. Please send us a private message here on Best Company with your account and contact details. We will create a case on your behalf and have an Executive Support Specialist investigate and follow-up. We look forward to talking to you soon. Thank you for your feedback.

Apr. 17th, 2023

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Verified Customer

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Gary Manchester, CT

My electric bill is wonderful(LOW) the cost for the panels was a little higher than I would like but still a lot less than the cost from CL&P

2 years ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Mar. 30th, 2023

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Verified Customer

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Jerold Yucaipa, CA

Great system. City inspector said it was the best installation he has seen and he sees 35 installs a week.

2 years ago

Reply from SunPower

We appreciate you sharing your wonderful installation experience, Jerold. Congrats on going solar and thank you for helping us change the way our world is powered!

Mar. 29th, 2023

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Verified Customer

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J Makin Yuba City, CA

Friendly staff, from the initial consultation, and install to follow up after the sell. everything was great!

2 years ago

Reply from SunPower

J, it is great to read that you had an exceptional experience going solar. We appreciate your review and thank you for helping us change the way our world is powered!

Mar. 23rd, 2023

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Verified Customer

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Robert Schuchmann Joplin, MO

The monitoring system calculates wrong sometimes. Overall the solar system is very good. Would like the battery backup but it is priced way too high

2 years ago

Reply from SunPower

Robert, we appreciate your review and delighted to read that you are enjoying your system. If you still have questions please call our support team at 1-800-SUNPOWER (1-800-786-7693) or shoot us an email to customersuccess@sunpowercorp.com. Thank you for your feedback and we look forward to talking to you.

Mar. 15th, 2023

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Willem Cilliers San Pablo, CA

SunPower took all the paperwork drudgery out of our hands and helped us navigate the red tape effortlessly.

2 years ago

Reply from SunPower

Glad to read that you had an amicable experience, Willem! Thank you for helping us change the way our world is powered!

Mar. 13th, 2023

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Floyd Wilkes San Antonio, TX

Panels work like they should. The app is nice but I was told a year ago we would be able to monitor individual panels. Has not happened yet.

2 years ago

Reply from SunPower

Hi Floyd, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Mar. 8th, 2023

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Joseph San Diego, CA

We’ve had great service from SunPower. We debated a long time, but are so thrilled we made the choice for solar.

2 years ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Feb. 24th, 2023

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Gregory Phoenix, AZ

After making several different calls for support, we still cant conect to the system with our phones, so it is impossible to monitor the system. They promise they will call back with a solution but never do.

2 years ago

Reply from SunPower

Hi, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Feb. 10th, 2023

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Samson Girmay Leominster, MA

Please avoid using this company. Read their BBB reviews prior to signing the contract for solar. I wish i had. I sines up with Sunpower almost 8 month agi and still waiting for my solar system to be completes. They are the worst company in my view. I wish i went with local companies.

2 years ago

Reply from SunPower

Thank you for the information, Samson. A case has been created on your behalf and escalated to our Escalations team for review. Once a case manager is assigned and reviews your account and issue they will reach out to follow up. We appreciate you bringing this to our attention and hope you have a great day.

Feb. 8th, 2023

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Leonard Voellinger Galveston, TX

SunPower are great panels, plus when the diodes on the inverters went out they replaced them for free.

2 years ago

Reply from SunPower

Leonard, we appreciate your wonderful review and feedback. Thank you for helping us change the way our world is powered!

Feb. 2nd, 2023

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William Westport, CT

All promises kept. Installation, results, price, timing, all came in exactly as promissed. A great supplier.

2 years ago

Reply from SunPower

What a wonderful review! We are so happy to hear of your satisfaction with our products. Thank you for helping us change how our world is powered!

Feb. 1st, 2023

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Paul Palm Desert, CA

Responded to my email in a timely fashion and kept me advised of the progress to fulfill my request.

2 years ago

Reply from SunPower

Paul, it is great to read that you have received exceptional customer service. Thank you for helping us change the way our world is powered!

Jan. 23rd, 2023

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Ashley Romero Greeley, CO

The system has worked without fail since it was installed. The app is very easy to navigate and understand.

2 years ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Jan. 19th, 2023

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Steven Newman Berkeley, CA

I liked the quick turnaround when the permit was approved. I don’t like the constant emails for surveys

2 years ago

Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services. Please contact us in the future with any questions you may have.

Jan. 18th, 2023

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Ramez Abi-Akar Pekin, IL

We enjoyed the technology and appreciated the saving in cost. It's also good for the environment. However, we're not sure about the promised savings.

2 years ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Jan. 18th, 2023

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