SunPower: Read 4,360 User Reviews From Real Homeowners

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Verified Customer

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Patti Fromang Durham, CA

Dependable honest in time fair price great customer service

5 years ago

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Rwest Wheatland, CA

Best product, best installation, best people, best warranty

5 years ago

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Jim Polder Newcastle, CA

Would have been a 5, but supplies were delayed without good communication.

5 years ago

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Robert Lincoln, CA

SunPower has exceeded my expectation as a solar panel.

5 years ago

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Mark Atwater, CA

Customer service and competitive pricing on solar

5 years ago

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Dennis Daly Sausalito, CA

Clean install, quality of panels, and warranty

5 years ago

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Lynn McGonagill Fremont, CA

Really quality PB panels with an awesome warranty.

5 years ago

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Happy Customer Grimes, CA

Excellent service and product; happy with results.

5 years ago

Reply from SunPower

Thank you!

Aug. 5th, 2019

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Verified Customer

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Jensen Chapman

All around great experience from start to finish

5 years ago

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Joseph El Cerrito, CA

Top quality product, great sales and installation support.

5 years ago

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M Schwartz

Great communication did job on time and product performing as described

5 years ago

Reply from SunPower

Thank you for choosing SunPower!

Mar. 1st, 2019

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Verified Customer

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Justin Orban

All of our contacts and service have been excellent

5 years ago

Reply from SunPower

Thank you Justin!

Mar. 1st, 2019

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Verified Customer

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WENDY LYERLA

Good service, the panels seem to be doing their job

5 years ago

Reply from SunPower

Thank you Wendy. Your SunPower monitoring app should give you all the information you need to ensure the panels are performing as expected.

Feb. 6th, 2019

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Verified Customer

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Mike S.

They have the best contractor (Ambrose).

5 years ago

Reply from SunPower

Thanks, Mike!

Feb. 6th, 2019

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Verified Customer

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P. Smith

Reviews on line and 25 year warrant on the panels

5 years ago

Reply from SunPower

Thank you!

Feb. 6th, 2019

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Verified Customer

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Anonymous

Fast, reliable, & most effecient panels.

5 years ago

Reply from SunPower

Thanks! Yes, our panels have a world record efficiency of 22 percent or higher.

Feb. 6th, 2019

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Verified Customer

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Beth

The employees are very prompt and clean.

5 years ago

Reply from SunPower

Thank you, Beth!

Feb. 6th, 2019

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Ron West Sacramento, CA

High-quality panels and integrated mounting hardware

5 years ago

Reply from SunPower

Thank you for choosing SunPower, Ron.

Feb. 6th, 2019

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Verified Customer

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Dave Visalia, CA

great product, doing what its supposed to do

5 years ago

Reply from SunPower

Thanks, Dave.

Feb. 6th, 2019

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Verified Customer

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Mike H. San Diego, CA

Best technology at a fair price. Zero hassles

5 years ago

Reply from SunPower

Glad to hear you're satisfied, Mike!

Feb. 6th, 2019

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Verified Customer

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Ed Earl San Diego, CA

system works fine & produces the energy stated in the guarantee

6 years ago

Reply from SunPower

Thanks, Ed!

Dec. 19th, 2018

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Verified Customer

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don friend

out performed expectations, no trouble entering 5th year

6 years ago

Reply from SunPower

That's great to hear, Don!

Dec. 19th, 2018

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Verified Customer

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kamaaina Honolulu, HI

better grade panels uninterrupted by shaddows

6 years ago

Reply from SunPower

Thanks for the review!

Dec. 12th, 2018

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Verified Customer

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Don Phoenix, AZ

My SunPower solar panels have been flawless since 2014.

6 years ago

Reply from SunPower

That's great to hear, Don. With our 25-year Power and Performance Warranty, you have many more years of clean energy to come.

Dec. 12th, 2018

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Lynn Callinan Framingham, MA

I have been trying to get my panels reconnected after a fire caused by a faulty connection in the electrical panel.I have been calling Sun Power every other week for 9 months with no results.I was happy up until then.

9 months ago

Reply from SunPower

We appreciate you bringing this to our attention and have submitted your review to your active case for investigation and follow-up. We want to restore your faith in SunPower and look forward to talking to you soon.

Mar. 12th, 2024

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Jim H Tulare, CA

Called with same issue every 60 days for over a year. Called and spoke with 4 reps today. They gave me number to their contractor. Contractor advised me to call sunpower again and ask for a supervisor. After being on hold 28 minutes the rep advised me supervisor would not speak with me. Help!

1 year ago

Reply from SunPower

Hi, we are sorry for the inconvenience. If you need assistance, please contact us using the new Help Center in the mySunPower app. You can find the Help Center in the menu under your profile tab in the app. You can also find answers to commonly asked questions and other resources via the Support and Resources page at us.sunpower.com.

Dec. 12th, 2023

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Suzy Stern

Customer service is great UNTIL installation. They are then difficult. Hard to get firm information from representatives. Too busy selling to follow up perhaps.

1 year ago

Reply from SunPower

Suzy, we're sorry to hear you are having a hard time receiving follow-up. Please send us a private message here with your account details as well as a brief description of your issue and we will happily have a specialist reach out to assist you. Thank you for bringing this to our attention.

Sep. 27th, 2023

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Steven Fourby Walnut Creek, CA

Good product. Installation was first rate. App is ok on information but could be improved on stability and granularity.

1 year ago

Reply from SunPower

Your feedback is essential to us in improving our services; thank you for sharing your experience. Please reach out to us if you need any assistance. Thank you for helping us change the way our world is powered.

Jul. 26th, 2023

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Jerry Guffey Chicago, IL

Generating more electricity than expected! Smooth process from start to finish. Excellent communication!

1 year ago

Reply from SunPower

It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Thank you for helping us change the way our world is powered!

Jul. 26th, 2023

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jen fox-venti Sarasota, FL

Good customer service. Everything went smoothly, although quite a long wait of a few months for panels to be installed.

1 year ago

Reply from SunPower

Your feedback is essential to us in improving our services; thank you for sharing your experience. Please reach out to us if you need any assistance. Thank you for helping us change the way our world is powered.

Jul. 26th, 2023

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Paul Palm Desert, CA

Great system. The customer service and installation were great. Significant decrease in electric bills

1 year ago

Reply from SunPower

Paul, it is great to read that you had an exceptional experience going solar. We appreciate your review and thank you for helping us change the way our world is powered!

Jul. 26th, 2023

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Elvis Rocks Safety Harbor, FL

The installation was well organized and professional. My electrical box was outdated and was replaced to a newer one.

1 year ago

Reply from SunPower

Elvis, your review and feedback is greatly appreciated. We're glad to read that you had an exceptional installation experience. Thank you for helping us change the way our world is powered!

Jul. 24th, 2023

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Jerry Galena, IL

Everything is much better now The beginning wasn’t great but since the install it’s gotten better

1 year ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Jul. 19th, 2023

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Donna Stamford, CT

Good solar company and everyone involved was very efficient and pleasant in the jobs they were required to do.

1 year ago

Reply from SunPower

It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Thank you for helping us change the way our world is powered!

Jul. 14th, 2023

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Patricia Fresno, CA

I so appreciated the way I was informed at every step of the process of having my solar panels installed.

1 year ago

Reply from SunPower

Patricia we are happy to read your satisfaction with our team and panels. Thank you for helping us change the way our world is powered!

Jun. 16th, 2023

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Scott Cheshire, CT

I liked that the whole process of getting SunPower installed was easy and everything was explain on how it works.

1 year ago

Reply from SunPower

We are delighted to hear of your satisfaction! It is always a goal to see clients happy and confident with their results in choosing SunPower. Thanks for helping us change how our world is powered!

Jun. 14th, 2023

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Louis Sell Brooklyn, NY

Support is horrible. My system has 9 out of 20 panels not producing. I had to call and let them know instead of them proactively fixing. It is now a week later and they are still trying to fix the issue remotely instead of setting up a site visit.

1 year ago

Reply from SunPower

Louis, we apologize for any inconvenience and thank you for bringing this to our attention. We would like to assist you by further investigating your issue. We have located your account and open case and will have an Executive Support Specialist follow-up. We appreciate your feedback and look forward to talking to you soon.

Jun. 7th, 2023

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Dave Colton North Las Vegas, NV

We contracted with SunPower to install solar panels on our one-story home on July 15, 2022. After repeated delays and backlogging of the production of their own manufactured solar panels over a 9-month period. SunPower was still unable to give us a confirmed installation date. Therefore, we cancelled our contract with them on April 4, 2023.

1 year ago

Reply from SunPower

Hi, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Jun. 6th, 2023

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Hytham B Wylie, TX

It’s been a great experience. My yearly usage is practically spot on to what was estimated. Great work SunPower.

1 year ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

May. 24th, 2023

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Lisa Lafoon

Buyer beware! Don’t buy or lease in Southern California. Our leased solar system modem has been down for a couple months. We have called soooo many times to have it fixed but nothing happens. It’s very upsetting!!! Save your self some time and grief and choose a different company that actually takes care of their customers.

1 year ago

Reply from SunPower

Lisa, we apologize for the inconvenience and have escalated your active case to our Executive Support Specialist Team for investigation and follow-up. We value your business and want to restore your faith in SunPower. We appreciate you bringing this to our attention and look forward to talking to you soon.

May. 10th, 2023

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Verified Customer

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Joseph Emperly Edmond, OK

Once they were able to get enough people for installation of the panels, everything has worked great!

1 year ago

Reply from SunPower

We are glad to read that your system is up and meeting your expectations, Joseph. Thank you for helping us change the way our world is powered!

Apr. 19th, 2023

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Rebecca Lopez

I've have been having a horrible experience with this company. 4 months and still can't use these panels yet I'm already paying for them and I have to pay my light bill. They still have not reimbursed me and they do not keep me updated with anything. I wish I would have never done business with this company.

1 year ago

Reply from SunPower

Rebecca, we are sorry to read that your expectations have not been met and want to help. Please send us a private message here on Best Company with your account and contact details. We will create a case on your behalf and have an Executive Support Specialist investigate and follow-up. We look forward to talking to you soon. Thank you for your feedback.

Apr. 17th, 2023

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Gary Manchester, CT

My electric bill is wonderful(LOW) the cost for the panels was a little higher than I would like but still a lot less than the cost from CL&P

1 year ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Mar. 30th, 2023

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Jerold Yucaipa, CA

Great system. City inspector said it was the best installation he has seen and he sees 35 installs a week.

1 year ago

Reply from SunPower

We appreciate you sharing your wonderful installation experience, Jerold. Congrats on going solar and thank you for helping us change the way our world is powered!

Mar. 29th, 2023

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Verified Customer

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J Makin Yuba City, CA

Friendly staff, from the initial consultation, and install to follow up after the sell. everything was great!

1 year ago

Reply from SunPower

J, it is great to read that you had an exceptional experience going solar. We appreciate your review and thank you for helping us change the way our world is powered!

Mar. 23rd, 2023

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Robert Schuchmann Joplin, MO

The monitoring system calculates wrong sometimes. Overall the solar system is very good. Would like the battery backup but it is priced way too high

1 year ago

Reply from SunPower

Robert, we appreciate your review and delighted to read that you are enjoying your system. If you still have questions please call our support team at 1-800-SUNPOWER (1-800-786-7693) or shoot us an email to customersuccess@sunpowercorp.com. Thank you for your feedback and we look forward to talking to you.

Mar. 15th, 2023

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Willem Cilliers San Pablo, CA

SunPower took all the paperwork drudgery out of our hands and helped us navigate the red tape effortlessly.

1 year ago

Reply from SunPower

Glad to read that you had an amicable experience, Willem! Thank you for helping us change the way our world is powered!

Mar. 13th, 2023

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Floyd Wilkes San Antonio, TX

Panels work like they should. The app is nice but I was told a year ago we would be able to monitor individual panels. Has not happened yet.

1 year ago

Reply from SunPower

Hi Floyd, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Mar. 8th, 2023

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Joseph San Diego, CA

We’ve had great service from SunPower. We debated a long time, but are so thrilled we made the choice for solar.

1 year ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Feb. 24th, 2023

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Gregory Phoenix, AZ

After making several different calls for support, we still cant conect to the system with our phones, so it is impossible to monitor the system. They promise they will call back with a solution but never do.

1 year ago

Reply from SunPower

Hi, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Feb. 10th, 2023

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