SunPower: Read 4,360 User Reviews From Real Homeowners

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Verified Customer

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Wendy San Diego, CA

Picking SunPower came down to price and reputation

2 years ago

Reply from SunPower

We appreciate your review and are happy to know our product suits you well, Wendy. Congratulations on going solar, and thank you for helping us change how our world is powered!

Aug. 18th, 2022

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Sammy Isamu Yoshida Bakersfield, CA

poor customer service, application unreliability , not living up to promises or expectations

2 years ago

Reply from SunPower

Hi Sammy Isamu Yoshida, we are significantly improving the performance of our monitoring system to show your data faster. During this upgrade, real-time and historical data for your system may not be available. Your historical data will not be lost and your system is still producing power from the sun. Your data will be visible as soon as the upgrade is complete. We apologize for any inconvenience this may cause and can have an Executive Support Specialist reach out to confirm. Please reach out with your account and contact information to customersuccess@sunpowercorp.com , and we will reach out. We look forward to talking to you.

Aug. 11th, 2022

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Verified Customer

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Dana Battaglia Farmingdale, NY

The app works inconsistently and troubleshooting is not easy

2 years ago

Reply from SunPower

Hi, we sincerely apologize for your experience with your app and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Jun. 2nd, 2022

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Verified Customer

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John Tarbill Pflugerville, TX

Will not do there worranty work I have call several times to get them to look at the trouble

2 years ago

Reply from SunPower

Hi, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

May. 26th, 2022

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David Lee Hercules, CA

Service has had multiple technical issues and will require an on site visit

2 years ago

Reply from SunPower

Hi, we're sorry for your experience. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

May. 12th, 2022

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Lisa J Olson Palm Desert, CA

Easy to work with. Good communcation in a timely manner.

2 years ago

Reply from SunPower

We are delighted to hear that, Lisa. Thank you for helping us change the way our world is powered!

Apr. 28th, 2022

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Crystal Lake Havasu City, AZ

Process went okay, it was a little slow for start up but installation was okay.

2 years ago

Reply from SunPower

We appreciate the feedback, Crystal. If you would like to discuss the process further we would be happy to speak with you about the delays. Send us a private message with your contact and account information and we will happily assign you a specialist. Thank you for helping us change the way our world is powered!

Apr. 20th, 2022

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John Davies Oakley, CA

The panels don't get much sun with a big house in the way power comes from the grid mostly

2 years ago

Reply from SunPower

Hi John, we apologize for the issues you are experiencing. We would like to look into this further and provide additional assistance. Please send us a private message with your contact details here on Best Company. Thank you for bringing this to our attention.

Feb. 9th, 2022

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Verified Customer

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Hugo H Tejeda Fulshear, TX

Good service the quality of the solar panels are very good.

2 years ago

Reply from SunPower

Thank you for the feedback and review, Hugo. We appreciate your help in changing the way our world is powered!

Feb. 1st, 2022

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Verified Customer

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Michael Ruffolo Harvard, IL

I am happy with the panels and the power they produce.

2 years ago

Reply from SunPower

Hi, we are overwhelmed with joy to see that you love your panels so far. We are glad to hear that you are receiving clean energy. Please reach out to us with any questions or concerns in the future. We'd be more than happy to assist you. Thank you for taking the time out to post a review.

Jan. 25th, 2022

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Verified Customer

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Phil M Glastonbury, CT

Good system but service call is lagging.

3 years ago

Reply from SunPower

Hi Phil, we appreciate the feedback and review. If there is anything further we can offer or help you with please send us a private message here and we will be more than happy to help. Thank you for helping us change the way our world is powered!

Dec. 7th, 2021

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John brough

rather disorganized on the office side. installation and sales were good.

3 years ago Edited January 10, 2024

Reply from SunPower

Hi, we are happy to see you satisfied with the system and installation process. Thanks for the kind words and congrats on going solar. Don't hesitate to contact us if there are any issues we can assist you with it.

Nov. 29th, 2021

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Verified Customer

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Albert Sanger, CA

Installed in a timely and work with my schedule

3 years ago

Reply from SunPower

We are so pleased to see how satisfied you are with the installation process, Albert. Thank you so much for choosing SunPower and helping us change the way the world is powered.

Oct. 25th, 2021

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Verified Customer

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Anonymous Brooklyn, NY

The service was fast and I believe the company is reliable.

3 years ago

Reply from SunPower

Thank you so much for the review and feedback. We sincerely appreciate you helping us change the way our world is powered!

Dec. 7th, 2021

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Jean Schmidt Webster Fresno, CA

It was hooked up for two days a couple weeks ago and has not work since then very disappointed

3 years ago

Reply from SunPower

Hi Jean, We apologize for the experience you had. We'd really like to look into this further. When you have a moment, please send us a private message with your contact details. Thank you.

Jul. 6th, 2021

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George Lossmann Woodstock, IL

Reliable, could use more panels doesn't cover me all year.

3 years ago

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Willis Wayne Denver, CO

Great service, reliable system that delivers as expected.

3 years ago

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Greg T. San Ramon, CA

Planning, installation and follow up were spot on.

3 years ago

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Stephen Taylor Auburn, CA

efficient and great warranty, great tracking production,

3 years ago

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Biju John East Meadow, NY

best service on time with quality products

3 years ago

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Charles Nelson Groveland, FL

Love the solar but not so much the monitoring system

3 years ago

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Stacey Higgins West Haven, CT

I love that my panels saves me so much money

3 years ago

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Stephen Hignight Woodland, CA

A real 2 and friendly company to deal with.

3 years ago

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Robert Scales Country Club Hills, IL

Quality, price, reliability, appearance and speed

3 years ago

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Rick

They were informative and were able to prove there claims

4 years ago

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Ghassan Attar

Professional staff and seems to work quite well

4 years ago

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Marjorie M. Oshiro

Good Service & Professional Installation

4 years ago

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Michael Romedy

They supported the product after purchase.

4 years ago

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Conservative Penn Valley, CA

I wish the app was more real time rather than 2-3 hrs behind

4 years ago

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Dalesincal Concord, CA

Great product, service and installation slow or poor responses.

4 years ago

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Peloton Riders Santee, CA

Service has been good just wish we had more panels

4 years ago

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Barbara Andersen Rancho Mirage, CA

System is not working well at present. Not sure if it's Renova or SunPower.

4 years ago

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Charlie South San Francisco, CA

Overall very happy, monitoring tool could be better

4 years ago

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anonymous Palm Desert, CA

had faulty inverters and cost me 2 1/2 months of energy capture as no one realized this was a problem!

4 years ago

Reply from SunPower

We value your feedback and would appreciate an opportunity to review your concerns in greater detail. Please send us a private message with your contact information so that we may further assist you.

Aug. 4th, 2020

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Verified Customer

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Anonymous

Like my solar power system, works great thank you.

4 years ago

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Verified Customer

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McKelvey Shingle Springs, CA

Love the panels some issues with installation

4 years ago

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David Hostetler Algonquin, IL

APP is terrible it’s consistently not working or several hours late

4 years ago

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Jack Spring Valley, CA

Went out of their way to ensure my needs were met

4 years ago

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Russ A. Temecula, CA

Great install team, but not sold on sales

4 years ago

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Henderson

Solar works as expected but their monitoring app sucks.

4 years ago

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Alan

they did a great job at a reasonable price

4 years ago

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Antonio Macomb, MI

The actual solar panels and back up battery are top notch.

4 years ago

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Sure. Sandy Jones, Tucson Tucson, AZ

Great job - took a long time. Maybe not their fault.

4 years ago

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Patricia Buller Bakersfield, CA

Very good. Any issue has been handled timely. Once only

4 years ago

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Joe Palm Desert, CA

They are a bit high in cleaning solar panels.

4 years ago

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Dennis Palmer Lake Havasu City, AZ

So far we're producing about twice the energy we're using

4 years ago

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Verified Customer

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The sun is your best friend .

They are made well. The sales person Tim was a very professional salesman , and was not a pushy person , i like that .

4 years ago

Reply from SunPower

I'm happy you had a good experience.

Apr. 17th, 2020

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Verified Customer

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mike Wilt

good system reliable, good performance no breakdowns

4 years ago

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Verified Customer

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Fix our electrical panel box

Our electricity keeps blowing out and you guys say you'll fix it still haven't heard back from you guys

4 years ago

Reply from SunPower

Hello Customer, I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. When you have a moment, please send us a private message with your contact details. Once I have your account information, I can have an Executive Service Specialist reach out to you to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you

Apr. 3rd, 2020

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Verified Customer

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Bill

Good quality and service and reliability.

4 years ago

SunPower Reviews