SunPower: Read 4,360 User Reviews From Real Homeowners

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Verified Customer

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Tom Z Grass Valley, CA

Everything great except monitoring software app

5 years ago

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Verified Customer

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ML

not covering the amount of electric they stated

5 years ago

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Verified Customer

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Vinod

Very good experience and product quality

6 years ago

Reply from SunPower

Thanks, Vinod!

Mar. 22nd, 2019

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Verified Customer

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Jay Tyson

They make a good product, but the customer service has been poor.

6 years ago

Reply from SunPower

Thank you for the feedback, Jay. I'll reach out privately to see if we may better assist you.

Feb. 6th, 2019

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Verified Customer

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Odle Chico, CA

Repeated poor communication with customer, made design changes without customer approval

6 years ago

Reply from SunPower

Sorry to hear this, Odle. Let us know if you need further assistance.

Feb. 6th, 2019

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Verified Customer

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Anonymous Martinez, CA

We were many weeks of non reporting on line.

6 years ago

Reply from SunPower

Please give us a call at 1-800-SunPower if you need any assistance.

Dec. 19th, 2018

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Verified Customer

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terrible Mira Loma, CA

you have not ever come to clean the panels as you said you would once a year... guess how many years we have had them?

6 years ago

Reply from SunPower

Hello, when you have a moment can you please send a private message with your contact information? Once we have that we will have an escalation specialist reach out to you.

Dec. 10th, 2018

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Elissa Canepa

Customer service has been responsive and quick to solve any problems I’ve had

11 months ago

Reply from SunPower

Elissa, we're so thrilled to read that you continue to have exceptional experiences with our team. Thank you for helping us change the way our world is powered!

May. 14th, 2024

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Lynn Callinan Framingham, MA

I have been trying to get my panels reconnected after a fire caused by a faulty connection in the electrical panel.I have been calling Sun Power every other week for 9 months with no results.I was happy up until then.

1 year ago

Reply from SunPower

We appreciate you bringing this to our attention and have submitted your review to your active case for investigation and follow-up. We want to restore your faith in SunPower and look forward to talking to you soon.

Mar. 12th, 2024

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Mark Flanders, CT

The panels perform as expected and the installation and tech support has been great.

1 year ago Edited January 10, 2024

Reply from SunPower

Mark, it is great to read that you had an exceptional experience going solar. We appreciate your review and thank you for helping us change the way our world is powered!

Jul. 12th, 2023

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Scott Moorpark, CA

Great company to do business with. So very happy we chose them. Price great, knowable and reliable.

1 year ago

Reply from SunPower

It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Thank you for helping us change the way our world is powered!

Jul. 12th, 2023

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Evan Gold Boston, MA

The process went without any issues. I do wish there was better interaction with people you can talk to.

1 year ago

Reply from SunPower

Your feedback is essential to us in improving our services; thank you for sharing your experience. Please reach out to us if you need any assistance. Thank you for helping us change the way our world is powered.

May. 24th, 2023

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Verified Customer

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Larry McIntosh Quincy, MA

Very efficient working with sunpower. Good technology already saving me $ every month.

1 year ago

Reply from SunPower

Larry, it is great to read that you are enjoying your solar savings. Thank you for helping us change the way our world is powered!

May. 11th, 2023

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Verified Customer

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Randall Dallas, TX

The app does a great job of showing power generation quantities from my solar panels.

2 years ago

Reply from SunPower

We appreciate your review, Randall. It is wonderful to read that you are enjoying your app as well as your solar savings. Thank you for helping us change the way our world is powered!

Apr. 7th, 2023

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Verified Customer

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Joe Azevedo Grass Valley, CA

The entire process was smooth except for the panel installation. We didn't get power until after 11pm that night.

2 years ago

Reply from SunPower

Joe, we appreciate your feedback and apologize for any inconvenience. Send us a private message if we can further assist you with anything. Thank you for helping us change the way our world is powered!

Mar. 29th, 2023

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Verified Customer

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NIKLAS Thousand Oaks, CA

absolutely professional workers!! everything was as promised, everyone is knowledgeable.

2 years ago

Reply from SunPower

Niklas, it is great to read that you had an exceptional experience going solar. We appreciate your review and thank you for helping us change the way our world is powered!

Mar. 22nd, 2023

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Lydia Pigati Chandler, AZ

Love love love the product. 1st problem with inverter in almost 10 years. I've been trying to get my inverter repaired since Thanksgiving. Still waiting on a repair. Products are great, support in non-existent. Too bad.

2 years ago

Reply from SunPower

Lydia, we are sorry to hear your expectations have not been met. We want to help restore your faith in SunPower and noticed you spoke with a representative today and that you have a follow-up call scheduled for tomorrow. Your currently open case has also been escalated to our Executive Support Specialist Team for review and follow-up as well. Thank you for bringing this to our attention and we look forward to talking to you soon.

Mar. 20th, 2023

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Linda Masterson Rocklin, CA

From beginning to end, our experience was exceptional. Thank you Sun Power Team.

2 years ago

Reply from SunPower

Linda, it is wonderful to read review and to know that you received an amicable experience. Thank you for helping us change the way our world is powered!

Mar. 13th, 2023

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peter Larsson Los Altos, CA

Everything is working according to the plan. Smooth installation and good communication.

2 years ago

Reply from SunPower

Peter, we appreciate you sharing your exceptional experience with us. Thank you for helping us change the way our world is powered!

Mar. 8th, 2023

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Simon Wray Sequim, WA

I've only had SunPower modules installed for 7 months but so far they have performed flawlessly.

2 years ago

Reply from SunPower

Simon, it is wonderful to read how exceptional your experience has been. Thank you for helping us change the way our world is powered!

Mar. 8th, 2023

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Alexandra Priputen Princeton, TX

Very easy to work with. Had the panels not quote one year but have had no problems.

2 years ago

Reply from SunPower

What an excellent review! We are so happy to hear of your satisfaction with our products. Thank you for helping us change how our world is powered!

Mar. 3rd, 2023

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Leo Riverbank, CA

Lack of follow up to installation. No idea how the Sunpower app works and no contact initiated by Sunpower to make sure I understand.

2 years ago

Reply from SunPower

Leo, we sincerely apologize for your experience and would like to investigate this further. Please send us a private message here on Best Company with your account and contact information. Once we receive your information we will assign you an Executive Support Specialist to assist you. We value your business and thank you for bringing this to our attention.

Feb. 27th, 2023

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Dale McCauley Miami, FL

They provide the best panels and warranty in the industry. Made in North America, too!

2 years ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Feb. 23rd, 2023

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Ronald

I am not getting enough available wattage from my equipment. I got your equipment because my son in law got it and was very happy. It is a hassle to get a technician to my house to find out the oroblem

2 years ago

Reply from SunPower

Hi, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Feb. 22nd, 2023

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Greg Hogan Henderson, NV

the product was recommended to be by a solar expert and he was correct. The panels perform well.

2 years ago

Reply from SunPower

Greg, it is great to read your panels are meeting your expectations. Thank you for sharing and for helping us change the way our world is powered!

Feb. 15th, 2023

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Joan Bricker Altamont, IL

Very smooth process start to finish. Great savings while reducing our carbon footprint.

2 years ago

Reply from SunPower

Joan, it is wonderful to read how exceptional your experience has been. Thank you for helping us change the way our world is powered!

Feb. 10th, 2023

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Lydia El Dorado Hills, CA

Dislike not being able to easily sign up for automatic payments. Now get late bills all the time and unable to sign up for automatic payments again.

2 years ago

Reply from SunPower

Hi, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Feb. 7th, 2023

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Ron Jamul, CA

Took a bit longer than expected due to supply chain issues, but otherwise service was great. System works well

2 years ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Jan. 26th, 2023

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Eileen Gleeson Surprise, AZ

The solar panels are working great and the installation company Cool Blew were very professional.

2 years ago

Reply from SunPower

Eileen, it was wonderful to read your exceptional review and installation experience. Thank you for helping us change the way our world is powered!

Jan. 25th, 2023

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Mark Sheinbaum Spokane, WA

solar panels are great. monitoring equipment failed and had to be replaced. replacement took a long time.

2 years ago

Reply from SunPower

Thank you for sharing your SunPower experience. We're always here to help and are just a call, message, or email away. Thank you for helping us change the way our world is powered!

Jan. 25th, 2023

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luat le Garden Grove, CA

So far so good. Every thing is running accordingly and produces ton of power from the sun.

2 years ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Jan. 18th, 2023

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Brian Peacock Los Angeles, CA

The initial sales staff call is a complete waste of time, because you can tell him all the information and then when you have somebody who actually the information, you have to give it all over again.

2 years ago

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Bob M Livermore, CA

This is the worst company I have ever worked with. Over 6 months since signing and they can not get it together. Still no solar and no end in site! Do yourself a favor and go with someone else

3 years ago

Reply from SunPower

Hi Bob, we are truly sorry for the experience you had so far with us. I understand how frustrating this is for you not to have access to solar energy for 6 months. I'd love the opportunity to restore your confidence in SunPower. When you have a moment, please provide us with your account details. So, we can have support executive specialist contact you for further assistance.

Dec. 20th, 2021

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Gloria Merino Vacaville, CA

Impressive, had all the answers to my husbands questions. Fast, respectful of our home.

3 years ago

Reply from SunPower

We are delighted that we could provide your family with a positive experience and answer all inquires made. It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Please reach out to us in the future with any questions you may have. Thank you for helping us change the way our world is powered!

Nov. 17th, 2021

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yanyan tan Fresno, CA

kent has a great service, professional and very nice people. Can recommend to others.

3 years ago

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Erick Rivers Los Angeles, CA

Worse customer service. Don’t have a problem because you’ll never get a supervisor to help you and they DONT MONITOR YOUR SOLAR AS THEY PROMISED when they sell their products.

3 years ago

Reply from SunPower

Hi Erick, I apologize for the experience you've had with us. When you have a moment, please send us a private message with your contact details.

Apr. 27th, 2021

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The Cats Meow Staten Island, NY

I set up a virtual appointment. I sat there and waited and no one called. I sent an email saying I was never contacted. I never received a reply email. What a garbage company.

4 years ago

Reply from SunPower

I'm sorry to hear about your missed appointment and would like to review this further to determine the reason behind why you were never called. Please send me a private message with your contact information and details of your appointment so that I may escalate accordingly.

Mar. 16th, 2021

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Raffaella Marsh La Mesa, CA

Very professional and very helpful. Got disconnected took the time to call back and text me

4 years ago

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Alvaro Nunez Orlando, FL

Excellent service and product, its the best choice anyone can make in order to save loney and our ecosystem

4 years ago

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JamesGarrett12 Fishers, IN

SunPower went super smooth, everyone I’ve talked to was very kind and the prices were fair.

4 years ago

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Gary Schmidt Santa Barbara, CA

Cath was very helpful. She emailed me my solar agreement right away. Thanks Cath, Gary Schmidt

4 years ago

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shelly munoz Dixon, CA

Edel was quick and professional and kind and helpful I hope I spelled your name correctly

4 years ago

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Connie Krc Litchfield Park, AZ

Sandra C provided excellent and professional service with our need for technical assistance.

4 years ago

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Brenda Bloodgood San Diego, CA

Sunpower had my 86 year old grandfather sign a 20-year lease. He died 4 years later and now this lease is the responsibility of his next of kin. Predatory? Beware of this company.

4 years ago

Reply from SunPower

Hello Mrs. Bloodgood, I’m sorry to hear that your expectations have not been met. Upon review of your account, your case has been assigned to Adrian C. Please contact him directly if you have any additional questions. If you need further assistants please send us a direct message. We appreciate your business and truly value your feedback. Thank you.

Apr. 25th, 2020

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Kaustubh Sabnis Andover, MA

Answered all my questions. Promosied to get back to me with a timeline for upgrade.

5 years ago

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Florencio Madera, CA

My dad is very happy with his system. The crew was nice and everyone was helpful.

5 years ago

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Silas Stewart Lake Alfred, FL

They seemed somewhat discourteous and they seemed more interested in passing me off to other companies and that didn't sit well with me.

5 years ago

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Andrew Bond Lake Villa, IL

So far I have appreciated the dedication and determination of the people that I have talked to.

5 years ago

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Sheila Williams New London, CT

They went above and beyond to help me with the instillation of solar panels. The staff was amazing.

5 years ago

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Michael Tyler Durham, NC

They were honest and told me that my house would not be a good candidate for solar.

5 years ago

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