SunPower: Read 4,360 User Reviews From Real Homeowners

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Sab Staten Island, NY

I wish I never dealt with Sunpower. Their dealer went out of business, and never filed my tax paper work. The Sunpower rep told me to seek advice from a tax preparer. So all the tax credits I was promised when signing my contract never happened.

5 years ago

Reply from SunPower

Hello , We apologized for any frustration you’ve experienced. We'd really like to look into this further. Please sent me a private message with your contact information and i will have Executive Support Specialist reach out to you to discuss your concerns in detail, and provide additional assistance. We appreciate your business and truly value your feedback.

May. 24th, 2019

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Kersali Johnson Arverne, NY

I have 2 bad roof leaks. No one cares about. I just bought my house a year ago . Brand new. They came out repaired the leak. After that no one called nor came by to check on it again. Also no one repaired the damage done in the inside due to the roof leak.

5 years ago

Reply from SunPower

Hello Kersali,
An escalation specialist emailed you on Jan 30th to address your concerns. Please let us know if you did not receive it.

Feb. 1st, 2019

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Valarie Stockton, CA

I had my hand held from the inception of the project and was kept very informed throughout the process.

5 years ago

Reply from SunPower

Thank you, Valarie!

Jan. 22nd, 2019

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Irving Thompson Cromwell, CT

I found the whole process went like clockwork. Everything was completed on time and professionally.

5 years ago

Reply from SunPower

Thank you, Irving!

Jan. 11th, 2019

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Allyson Austin, TX

Their team is friendly and knowledgeable. They are quick to answer any and all questions and concerns.

5 years ago

Reply from SunPower

Thank you for choosing SunPower, Allyson.

Jan. 11th, 2019

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Kim Gagnon Plano, TX

Very professional and quickly finished the job. Great installation and I’m now enjoying the power of the sun.

5 years ago

Reply from SunPower

Thank you for helping to change how our world is powered, Kim.

Jan. 14th, 2019

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Annmarie Middletown, CT

I went through the process for getting solar but in the meantime I gave referrals one of my referrals have had their service for about five months but I still cannot get my referral fee paid to me. I now have no confidence that the service will be any better so I won’t go through as I had planned to do with Sunpower

5 years ago

Reply from SunPower

Hello Annmarie, Please send me a private message with your contact information and i will have a member of our escalations team take a further look at this for you.

Jan. 9th, 2019

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Edward Kraemer Cape May, NJ

From start to finish I have been very pleased with the service and product. Now, I just have to see if they perform as promised.

6 years ago

Reply from SunPower

Thank you, Edward. We hope you continue to be satisfied and if you ever need assistance, please just reach out and we'll be happy to help.

Dec. 19th, 2018

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Manuela Sun City, CA

Terrible customer service . Our Solar( least) doesn’t work since September 26 and to this day I did not got a call back from a responsible person . I am made because Edison is charching us Tier 3 for our electricity and I don’t know how long we have to wait for Sun Power to fix it. Really disappointed , would not recommend this company .

6 years ago

Reply from SunPower

Hi Manuela, I apologize for the experience you've had with us. I would love the opportunity to restore your confidence in SunPower. When you have a moment, please send us a private message with your contact details.

Nov. 26th, 2018

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M B Palm Desert, CA

Total rip off. Terrible service. My inverter is shot a few months after warranty is up. Do not use sunpower. We will be going with another company to replace. Update* I replied with contact info. Still have not heard anything from sunpower. Was that just an auto response to pretend like you are attempting to fixing the problem?

6 years ago

Reply from SunPower

• Hi M B, I apologize for the experience you've had with us. I would love the opportunity to restore your confidence in SunPower. When you have a moment, please send us a private message with your contact details.

Oct. 30th, 2018

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Daniela Orange, CT

Do not go with this company, they have a bad support service, they give you an appointment in 2-3 weeks with a technician. You need to call several times to get to Mike. Mike is the only one scheduling and he is not in the office all the time. Please note that their schedule is 8:00 am -4:30pm which is very difficult for working families.

6 years ago

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Tim Town Buckeye, AZ

Horrible company, never respond to help issues. have a problem good luck getting them to help you. Paying APS more know that I have solar panels, don't quite understand how that works. I would not recommend them or Titan solar who installed them to my worst enemy!!!!

6 years ago

Reply from SunPower

Tim, I'm sorry to hear you've had a negative experience with SunPower. Please send a private message with your address, name on your account and a case number if you have one, so we can help you resolve this.

Aug. 21st, 2018

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Steve Snider Chico, CA

I have a purchased Sunpower system on my roof for 3 years. This past year I have had issues due to defective panels which cuts my energy production by 50%. Sunpower customer support has been horrendous in dealing with this issue.

6 years ago

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Richard Coarsegold, CA

These guys are total crooks I told them I wanted enough panels to cancel out the cooling system during the summer. the said 4 panels would do the job. so I paid $7000.00 AND THEY DON'T EVEN COME CLOSE. AND THEY WON'T COME BACK TO MAKE THE JOB RIGHT. WE WILL SEE WHATS RIGHT WHEN i SEE THEM IN COURT!!

6 years ago

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robert schure Cave Creek, AZ

This company is the worst worst in customer service worst in equipment before anyone deals with sun power be sure to check out their customer service by calling them or chatting with them on line When you find that they DO NOT respond you will go elsewhere

7 years ago

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DesiB Walpole, MA

I had sunrun earlier and they have best customer service. Now I am with SunPower. The main inverter to the home was not working and no one knows it. I escalated to the local company and finally after 40 days we go the new one installed. The service, response , customer care are the worst with SunPower.

7 years ago

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scott peck El Cajon, CA

BUYER BEWARE !! Worst customer service ever. If you have a problem they don't care, they just want your hard earned $. They spend a lot of time and money on fancy websites making false promises. Go with a local company and do your research. Look at the BBB reviews of SUN POWER. 86% are negative.

7 years ago

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JUSTIN BECHTEL Dixon, CA

I talk to this company about my bill and question about the contract no one knows answer or they dont speak english well . wHEN YOU DO TALK TO SOMEONE THAT SPEAKS ENGLISH THEY SAY ARE YOU STUPID DID U READY YOUR CONTRACT GO BACK TO SCHOOL. PLEASE NO ONE SIGN UP WITH THIS COMPANY I WISH I NEVER DID

7 years ago

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Terry Chiccino Los Gatos, CA

Had SunPower panels working for 3 years. Absolutely no problems. Great power panels, system. Highly recommend them.

8 years ago

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John Wanek Greenville, SC

System in 3 yrs, 6000 inverter N/G had to wait 2 weeks for replacement inverter. Replacement in 4 hrs THEN DIED . 3 more days ,then service man checked (was a REFURBISHED unit ,NOT NEW) Am now waiting for sunpower to respond. NOT a reliable company ,just a lot of corporate PR .

9 years ago

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SUDHIR GARDE

The Sun Power Maxeon technology is worth its value and will certainly augment the world solar energy scenario in the years to come

9 years ago

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Liz Denver, CO

Sun power was excellent to work on one of our houses. They were prompt, informative and courteous! I highly recommend Sunpower.

2 years ago

Reply from SunPower

Liz, we appreciate you taking the time to share your feedback with us and are so glad to hear that you received great service.

Nov. 14th, 2022

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Daniel Eibeck Bridgeport, PA

SunPower is a very professional and well spoken Business. I felt confident in the answers I received and grateful for the help that came with!

2 years ago

Reply from SunPower

Thank you for sharing your SunPower experience. Please feel free to contact us if there is anything else we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Oct. 5th, 2022

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Russell Vastine Aurora, CO

Friendly customer service goes over options to see if right for you. No cost to see if solar is a good option for our home.

2 years ago

Reply from SunPower

Thanks for taking the time out to post a review for us. We are delighted to see that you received friendly customer service. Feel free to contact us if you have more questions in the future.

Jun. 30th, 2022

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Cinna Buns

I had an absolutely nightmare experience with Sunrun . The communication was terrible. They missed many deadlines and overcharged us at the end.

7 months ago

Reply from SunPower

Hi Cinna, we would love to show you why SunPower solutions are different. Our solar consultants can give you the details and answer any questions you may have. Set up an appointment here: http://bit.ly/1R7yXtX

May. 6th, 2024

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Cortney Agardy

Friendly staff. They are very accommodating

8 months ago

Reply from SunPower

We're so happy to read that you had an exceptional customer service experience, Cortney. Thank you for helping us change the way our world is powered!

Apr. 22nd, 2024

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Verified Customer

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David Westlake Village, CA

Everything has been good, but still waiting on batteries

1 year ago

Reply from SunPower

Hi David, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Jul. 12th, 2023

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Verified Customer

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Michael

Pretty good service and communication with customer

1 year ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Jul. 12th, 2023

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Verified Customer

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Paul Saratoga, CA

Everything was good. The installers were great.

1 year ago

Reply from SunPower

Hi Paul, we are so happy to see how satisfied you are with your SunPower system. Please reach out in the future with any further questions that may arise or any additional feedback. Seeing clients happy and confident with their results in choosing SunPower is always a pleasure. Thank you for helping us change how our world is powered!

Jul. 5th, 2023

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Verified Customer

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John Bonfield, IL

Installation went well, and I'm not having any problems.

1 year ago

Reply from SunPower

John, it is great to read that you had an exceptional experience going solar. We appreciate your review and thank you for helping us change the way our world is powered!

Apr. 14th, 2023

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Verified Customer

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David Bass Lake, CA

I liked the sales rep. Easy and seamless.

1 year ago

Reply from SunPower

Thank you for sharing your SunPower experience. It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. We're always here to help and are just a call, message, or email away. Thank you for helping us change the way our world is powered!

Feb. 23rd, 2023

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Verified Customer

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Anonymous Uncasville, CT

I still am not able to turn on my system because nobody will find out what is going on.

1 year ago

Reply from SunPower

Hi, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Feb. 23rd, 2023

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Verified Customer

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Laura flammia Flushing, NY

I am not seeing the savings that I was told that I would see and nobody seems to be concerned

1 year ago

Reply from SunPower

Hi, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Jan. 12th, 2023

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Verified Customer

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Rosamond LA Mesa, CA

Installation great, sales representatives not great

1 year ago

Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services. Please contact us at 1-800-SunPower in the future with any questions you may have. Thank you for helping us change the way our world is powered!

Jan. 5th, 2023

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Verified Customer

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Karen Pfeifer El Cerrito, CA

Had some problem with customer service they were resolved

1 year ago

Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services. Please contact us in the future with any questions you may have.

Dec. 22nd, 2022

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Verified Customer

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Ron Fanelli Blackwood, NJ

It's not turned on yet and I don't want to take anymore surveys

1 year ago

Reply from SunPower

Thank you for sharing your SunPower experience!

Dec. 22nd, 2022

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Verified Customer

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Jack

They have a really nice system and it works nicely

2 years ago Edited January 10, 2024

Reply from SunPower

We appreciate you sharing your installation experience with us, Jack. Thank you for helping us change the way our world is powered!

Dec. 21st, 2022

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Verified Customer

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Richard Klaus

The product is as good as it gets. The install went real smooth. Fast forward a year+ and it is looking like my system was undersized. I have contacted Sunpower by email on 2-3 occasions with NO response. My bills went from ~$8.00/mo. now I am receiving bills with the latest being $131.00! WHAT GIVES?

2 years ago Edited November 17, 2022

Reply from SunPower

Hi, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Nov. 17th, 2022

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Verified Customer

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Richard Grand Terrace, CA

SunPower was very organized and efficient.

2 years ago

Reply from SunPower

Richard, we appreciate you taking the time to share your feedback with us and are so glad to hear that you received great service.

Nov. 16th, 2022

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Verified Customer

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Joanna Santee, CA

App function is useless. Unable to track usage

2 years ago

Reply from SunPower

Hi, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Oct. 27th, 2022

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Verified Customer

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Linda Helmick Sun City, AZ

They save me money and that makes me happy.

2 years ago

Reply from SunPower

Thanks for helping us change how our world is powered! We'd love to see a screenshot of your recent production from the mySunPower app.

Oct. 20th, 2022

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Verified Customer

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Durai Glastonbury, CT

Efficient system and customer service quality.

2 years ago

Reply from SunPower

Durai, it is wonderful to read how exceptional your experience has been. Thank you for helping us change the way our world is powered!

Oct. 20th, 2022

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Verified Customer

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Gene Varela Las Cruces, NM

when I log in the data tells me that Solar is not generating power.

2 years ago

Reply from SunPower

Hi, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Oct. 20th, 2022

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Verified Customer

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Don T Handel Rancho Mirage, CA

Nice product, the installer needs to be re trained and or needs a refresher

2 years ago

Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services. Please reach out to us with any questions or concerns in the future. Our team is always ready to help.

Oct. 20th, 2022

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Verified Customer

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Tom Holmes San Carlos, CA

The product is still working without problems after 6 years

2 years ago

Reply from SunPower

We are so privileged to be able to read stories like yours. Thank you for the kind review and feedback. Please reach out to us if you need any assistance. We are just a call, message, or email away. Thank you for helping us change the way our world is powered.

Oct. 13th, 2022

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Verified Customer

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Denise North Dixon, IL

my bill per month isnt what it is suppose to be and ComEd is still charging me not happy with transition

2 years ago

Reply from SunPower

We are sorry to hear that you aren't satisfied with your transition. Please email us at customersuccess@sunpowercorp.com with your contact details when you have a moment. We will reach out to provide you with assistance and work towards a resolution.

Oct. 6th, 2022

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Verified Customer

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Darren Suen Elk Grove, CA

Efficient system - panels retain over 93% of solar energy

2 years ago

Reply from SunPower

We appreciate your review and are happy to know our product suits you well, Darren.

Sep. 9th, 2022

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Verified Customer

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Dan Slezak New Orleans, LA

My system is still not fully install 10 months after signing my contract and putting down my deposit.

2 years ago

Reply from SunPower

Hi, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Sep. 9th, 2022

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Verified Customer

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Dennis McCarney

Hardware has been solid since day 1. The installer "Freedom Solar" has been stellar. When anyone asks me about my panels, I'm your best reference!

2 years ago Edited January 10, 2024

Reply from SunPower

Thank you for the feedback Dennis and we apologize for any inconveniences that may have occurred. Please send us a private message with your account details if you would like to discuss this further, we would be happy to help make any processes in the future run as smooth as possible. Thank you for helping us change the way our world is powered!

Aug. 25th, 2022

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Verified Customer

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Jesse Liebman Roxbury, CT

Good product, app could be more reliable

2 years ago

Reply from SunPower

We appreciate your review and are happy to know our product suits you well, Jesse Liebman. We are significantly improving the performance of our monitoring system to show your data faster. During this upgrade, real-time and historical data for your system may not be available. Congratulations on going solar, and thank you for helping us change how our world is powered!

Aug. 18th, 2022

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