SunPower: Read 4,360 User Reviews From Real Homeowners

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K. Arras Peoria, IL

I have not been contacted for an appointment for an estimate and it has been at least two weeks since I made the request.

5 years ago

Reply from SunPower

Hello, I'm sorry that your expectations have not been met. We would like to look into this further. If you would please send me a PM with your contact info and address. I will have an Executive Service Specialist contact you to go over your concerns in detail. Thank you for your time. I look forward to hearing from you.

Jun. 3rd, 2019

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Michael Yutuc Lake Elsinore, CA

Our rep Michael J was exceptional

5 years ago

Reply from SunPower

Thanks!

Jul. 10th, 2019

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Gregor Livermore, CA

They were great to work with from start to finish

5 years ago

Reply from SunPower

Thank you, Gregor!

Mar. 1st, 2019

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Nathalia Camacho Lancaster, CA

Desmond was amazing explaining the product.

5 years ago

Reply from SunPower

Thank you, Nathalia!

Apr. 2nd, 2019

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Shen 沈 Sunnyvale, CA

The panels are installed on time and on budget.

5 years ago

Reply from SunPower

That's great to hear, Shen, thanks!

Jan. 22nd, 2019

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kal Dublin, CA

Happy with the SunPower system.superfast installation.

5 years ago

Reply from SunPower

Thank you!

Jan. 22nd, 2019

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Randy Baker Saratoga, CA

professional sales and installation effort

5 years ago

Reply from SunPower

Thanks, Randy

Jan. 22nd, 2019

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BABU H SONI Bethel, CT

very satisfaction work done and quality work.

5 years ago

Reply from SunPower

Thank you!

Jan. 22nd, 2019

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Liz Austin, TX

Desmond W was incredibly helpful. Great experience

5 years ago

Reply from SunPower

Thank you, Liz!

Jan. 25th, 2019

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Eddie Pflugerville, TX

Great service overall, desmond was very helpful.

5 years ago

Reply from SunPower

Thanks, Eddie!

Jan. 25th, 2019

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Chris Austin, TX

Great experience. Exceptional service. Highly recommend!

5 years ago

Reply from SunPower

Thank you for choosing SunPower Chris!

Jan. 11th, 2019

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Carolyn Gonzales Austin, TX

Installation was timely and professional

5 years ago

Reply from SunPower

That's our goal, Carolyn, so thank you for your feedback.

Jan. 11th, 2019

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Glenn

Products work well, they use great installers

5 years ago

Reply from SunPower

Thanks for choosing SunPower, Glenn!

Dec. 31st, 2018

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RJ

System has worked flawlessly since installation

5 years ago

Reply from SunPower

Thank you, RJ!

Dec. 31st, 2018

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LS Fresno, CA

The project took more than twice as long as I was told it would. Communication was horrible. No one appeared to be in charge.

6 years ago

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Hal Oakhurst, CA

Works well, looks good, less panels then the others.

7 years ago

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Stuart Travis

The most intelligent and courteous personnel.

7 years ago

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Marie Mac Donald Glendora, CA

In my fourth year with Sun Power and it has cost me an average of $120.00 p/month more then I paid Southern California Edison before SOLAR.

7 years ago

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JESSIE Bellflower, CA

SYSTEM WORKS FINE.CUSTOMER SERVICE PEOPLE ARE NOT THAT SMART!!!! I DON'T LIKE THE BILLING DEPT. ATTITUDE

7 years ago

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Tomas Tovias El Paso, TX

What i don't like is it is going to take 20 years to see any savings it is metered I do like that the bill is the same every month

1 year ago

Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services, and we hope you enjoy the new solar system. Please reach out to us with any questions or concerns in the future. Our team is always ready to help.

Dec. 26th, 2022

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Dephany Parks Birmingham, AL

My experience has been rewarding and money saving great company...

2 years ago

Reply from SunPower

What an excellent review! We are happy to hear of your savings and satisfaction with our products. Thank you for helping us change how our world is powered!

Nov. 9th, 2022

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Martin Bera Houston, TX

Very good company that is very responsive to any questions or concerns

2 years ago

Reply from SunPower

We sincerely appreciate the feedback and couldn't be happier with this glowing review! We pride ourselves on our customer service and see your experience has been no exception. Please reach out to us in the future with any questions you may have. Thank you for helping us change the way our world is powered!

Nov. 9th, 2022

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shawne bradley San Francisco, CA

2 years ago

Reply from SunPower

We appreciate the glowing review and are thrilled to hear that the team exhibited outstanding helpfulness. If there is anything that we can assist with in the future, don't hesitate to contact us. Thanks!

Jun. 22nd, 2022

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Verified Customer

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Richard Deangelo Trenton, NJ

House has a leak no one returns my e mail

2 years ago

Reply from SunPower

Hi, we sincerely apologize for your experience. Please email us at customersuccess@sunpowercorp.com with your contact details when you have a moment. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Mar. 10th, 2022

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Verified Customer

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James Bustillo Hercules, CA

Excellent technician support on site at the home.

3 years ago

Reply from SunPower

Thanks for the feedback, James. We appreciate you taking the time out to post a review for us. Please contact us if there are any outstanding issues we can assist you with it.

Nov. 22nd, 2021

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Verified Customer

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Anonymous San Jose, CA

Poor communication, poor quality of work.

4 years ago

Reply from SunPower

Hello Anonymous poster, we would appreciate an opportunity to address your concerns. Please send us a direct message with your contact information so that we may have an escalation specialist contact you.

Sep. 2nd, 2020

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Verified Customer

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Very slow service

I have been having problems for 2 months and it's not fixed

5 years ago

Reply from SunPower

Hello Customer, I’m sorry to hear that your expectations have not been met. When you have a moment, please send us a private message with your contact details. Once I have your account information, I can have an Executive Service Specialist reach out to you to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you.

Nov. 20th, 2019

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Verified Customer

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Wells Peck

My system is providing power as promised.

1 year ago

Reply from SunPower

Wells, we appreciate your review as well as happy to read that your system is performing to your standards and expectations. Thank you for helping us change the way our world is powered!

May. 1st, 2023

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Verified Customer

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Sandra Newington, CT

Initial explanation of plan was excellant

1 year ago

Reply from SunPower

What an excellent review! Thank you for sharing your SunPower experience!

Apr. 19th, 2023

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Verified Customer

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Stephanie Calumet City, IL

Decrease in energy bill, large savings every month

1 year ago

Reply from SunPower

We appreciate your feedback and review, Stephanie. Thank you for helping us change the way our world is powered!

Mar. 23rd, 2023

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Allen Pourgholam Los Angeles, CA

I don’t know how they got this rating, their Phone costumer service is terrible. Very rude Very rude, very rude

1 year ago

Reply from SunPower

Allen, we are sorry to hear that your expectations were not met. We would love to have a chance to restore your faith in SunPower. If there is anything further we can assist you with please send us a private message here and we will have a representative follow-up. Thank you for your feedback and we look forward to talking to you.

Mar. 20th, 2023

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Verified Customer

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James Nutter Palm Desert, CA

Persistent problem solving while fine tuning measurements

1 year ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Mar. 15th, 2023

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David Palm Desert, CA

Have not been able to compare, have not been on line for over 3 months!

1 year ago

Reply from SunPower

David, we sincerely apologize for your experience and would like to investigate this further. Please send us a private message here on Best Company with your account and contact information. Once we receive your information we will assign you an Executive Support Specialist to assist you. We value your business and thank you for bringing this to our attention.

Feb. 27th, 2023

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Don Gatzke Pasadena, TX

A better app that shows individual solar panels output

1 year ago

Reply from SunPower

We appreciate the review, Don. Thank you for helping us change the way our world is powered!

Feb. 22nd, 2023

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Mary Visalia, CA

Has made a world of difference, great company

1 year ago

Reply from SunPower

Mary, it is wonderful to read how exceptional your experience has been. Thank you for helping us change the way our world is powered!

Feb. 22nd, 2023

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Daniel Cea New York, NY

Last 3 bills from con Ed….November$ 297, December $484 and January $1084……how is this possible

2 years ago Edited February 3, 2022

Reply from SunPower

Hi Daniel, we apologize for your experience. We will have an Executive Support Specialist contact you to discuss your concerns in detail and provide additional assistance. Thank you for bringing this to our attention.

Feb. 3rd, 2022

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Lyubov Chigirinskaya Brooklyn, NY

Pigeons under solar panels, broken stucco walls, no wish from the company to help. There is some more sad information.

3 years ago

Reply from SunPower

Hi Lyubov, I see that a case was created for the issues you mention and recommendations were given to you. Please feel free to reach out to us again if you need more assistance. Thank you.

Apr. 27th, 2021

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TERRY G PERSSON Lake Havasu City, AZ

System down for more than a month. Customer support very limited. One support person for three cities..

5 years ago

Reply from SunPower

Hello Mr. Persson, we apologize for the experience you had with us. We'd really like to look into this further. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback

Oct. 15th, 2019

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Wayne A Brodsky Ronkonkoma, NY

6 years it's never produced a 11000 KW They said it would produce. Customer service is the worse!!!!

5 years ago

Reply from SunPower

Hello Mr. Brodsky, We're sorry to hear that your expectations are not being met. Please expect a call from an Executive Service Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.

May. 28th, 2019

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Tom Buena Park, CA

Very good experience but the app could use some improvement

5 years ago

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Frank Miami, FL

Was told my gross income was too low.NO OTHER WAYS TO GET SOLAR WAS EVEN TALKED ABOUT.I will try another company.

5 years ago

Reply from SunPower

Hello Frank, I'm sorry to hear that you did not qualify for our loan program. At this time, we do not offer any other types financing in the state of Florida. Additionally, you should have also received a letter via email, with the details as to how the final decisions were made. We really appreciate your business and value your feedback. Thank you,

May. 7th, 2019

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Judy Chiloquin, OR

You sent a e-mail saying you would get back to me, b ut I have never heard from your company again.

5 years ago

Reply from SunPower

Hi Judy, I apologize for the experience you've had with us. I would love the opportunity to restore your confidence in SunPower. When you have a moment, please send us a private message with your contact details. We appreciate your business and truly value your feedback

Apr. 1st, 2019

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ms ray Jackson, MI

Great company with reasonable prices and good customer service.

2 years ago

Reply from SunPower

What an excellent review! We are happy to hear of your savings and satisfaction with our products. Thank you for helping us change how our world is powered!

Oct. 12th, 2022

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cjones Nephi, UT

This is a test review to make sure it works

3 years ago Edited December 12, 2023

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jeffrey allen Shelton, CT

Still waiting for the electrician to do their work

1 year ago

Reply from SunPower

Hi Jeffrey, we would like to investigate this further. Please send us a private message here on Best Company with your account and contact information. We value your business, appreciate your feedback and look forward to talking to you soon.

May. 10th, 2023

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casey gillum Ooltewah, TN

No call no show for consultation. Just another company that acts as if peoples time has no value.

2 years ago

Reply from SunPower

Hi Casey, we truly sorry to hear about that. You are correct the dealer should've reached out to you with an updated regarding your appointment. I believe a team member emailed you recently about rescheduling the appointment. If you can kindly respond to the email we can sent. So, we can set up your next appointment and get this process moving forward.

Apr. 19th, 2022

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Louis White Ogden, UT

The product is 5-star; the service and support are not.

2 years ago

Reply from SunPower

Thanks for leaving a review, Louis. It is wonderful to see you satisfied with our service and product. Please feel free to contact us for any help in the future. Thanks again!

Jan. 24th, 2022

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Al Tarumoto Honolulu, HI

the system went down over 6 times and they don't respond to emails.

1 year ago

Reply from SunPower

Al, we sincerely apologize for your experience and would like to investigate this further. Please send us a private message with your contact information and we will reach out to provide you with help and work towards a resolution. We value your business and thank you for bringing this to our attention.

Feb. 27th, 2023

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qide Liu New York, NY

So bad , my roof leaking since they replaced a panel about 20 months.

2 years ago

Reply from SunPower

Qide, we are sorry to hear your frustration and want to help resolve your issue. Please send us a private message with your account and contact information and we will assign you an Executive Support Specialist to reach out on your behalf.

Jun. 17th, 2022

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Unhappy Round Lake, IL

Arranged an appointment with SunPower they haven’t shown up.

5 years ago

Reply from SunPower

Hello Customer, I’m sorry to hear that your expectations have not been met. I'm not sure what dealer you may have been working with. When you have a moment, please send us a private message with your contact details. , I can have an Executive Service Specialist reach out to you to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you.

Oct. 23rd, 2019

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