SunPower: Read 5,302 User Reviews From Real Homeowners

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Kari Hussey Broomfield, CO

They explained everything very well. They laid a time table, kept us updated and everything went with the plan. Good communication

2 years ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Jul. 12th, 2023

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Ric Opp Buellton, CA

It takes two weeks to do everything. I have tried to get service for a broken inverter. So first I had to prove my father died and my my mother inherited the house. That took two weeks and they won't tell me if it is actually done yet. Now they want another two weeks to see if they will do a service call. Oh and you have to buy an inverter in India if you want to service the system your self. No Local companies will touch it. And the company that installed it in 2010 is gone. What a way to run a railroad. What a way to run a railroad

2 years ago

Reply from SunPower

We appreciate you getting in touch with us about this. We value your feedback and are constantly looking for ways to make improvements. When you can, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to assist you and work towards a resolution. Thank you for bringing this to our attention.

Jul. 11th, 2023

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David Hutchins South Pasadena, CA

Without exception, this is the worst company I have ever dealt with. Gross incompetence coupled with awful customer service. We had them install 50K worth of panels 6 months ago, 40% of the new panels have never produced any power at all as far as we know, and their service people seem unable to fix the system despite half a dozen service visits. If you are thinking of buying a solar system from them, I have two words of good advice for you. Just don't.

2 years ago

Reply from SunPower

David, we sincerely apologize for your experience and would like to investigate this further. Please send us a private message here on Best Company with your account and contact information. Once we receive your information we will assign you an Executive Support Specialist to assist you. We value your business and thank you for bringing this to our attention.

Jul. 3rd, 2023

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Sue Itri Huntington Beach, CA

We had solar panels when we purchased our home, decided to add more and they were installed improperly. Our 5 year old home began having ceiling leaks and after calling two different roofers, were told that they solar panels were installed improperly. We had panels removed at our cost, the roof repaired at our cost and panels reinstalled at our cost. Sun power refused to assist in any way to reimburse or make good on their poor installation, we have letters from roofers and pictures of the roof damage.

2 years ago

Reply from SunPower

Sue, we apologize for any inconvenience and appreciate you bringing this to our attention. We see you have an open case and have escalated it to our Executive Support Specialist Team for further investigation and follow-up. We want to restore your faith in SunPower and look forward to talking to you soon.

Jun. 29th, 2023

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Michael Lutz Desert Hot Springs, CA

They have quality people working for them. They ensure you are kept abreast of every step. No pressure, just very knowledgeable people.

2 years ago Edited July 5, 2023

Reply from SunPower

It is wonderful to know that you had an amicable experience every step of the way, Michael. Thank you for helping us change the way our world is powered!

Jun. 22nd, 2023

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Mingxin Xu Columbus, OH

Rep is of patience and professionalism. Offer plan with detailed explanation. The customer service needs to be strengthened up some.

2 years ago

Reply from SunPower

Yay Mingxin! We are so glad you're enjoying your system. Please feel free to reach out if we can help in the future! - Ashton P., Blue Raven Solar

Aug. 24th, 2023

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Brian Sutcliffe Wappingers Falls, NY

There was a $1,000 visa check card offered by sun power because of the company I worked for. Sun power acknowledged this during the sales pitch. They acknowledged this again at signing. They acknowledged it at least two more times. I was told I would get it six to ten weeks after I went live. I still haven’t received a $1,000 visa check card and now they “can’t find my company in the program “. It gets worse. Months after the panel’s went live they still haven’t closed my permits with the town. Avoid sun power. They are horrible.

2 years ago

Reply from SunPower

Hi, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Jun. 6th, 2023

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Kelly Thompson WI

Customer service sucks. Set up a web meeting. Sat for 15min. Got a text asking about a phone interview. Said it was suppose to be a web meeting and I’ve been waiting 15 min on the call. Was told sorry for being misled. I recieved email from the company and the guy that I was suppose to meet with. Both said it was a web meeting. Waisted my time. If they can’t get a meeting set right. Lie about. Not care if they loose a customer. Wouldn’t trust there ability to put up panels.

2 years ago

Reply from SunPower

Kelly, we appreciate you bringing this to our attention and apologize for the inconvenience. We would like to restore your faith in SunPower and would be happy to schedule another meeting for you with one of our Solar Advisors.

Please send us a private message here on Best Company with your preferred contact information and we will happily pass it along for follow-up. Thank you for your feedback and we look forward to talking to you.

Jun. 5th, 2023

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tracy saraceno New York, NY

DO NOT USE THIS COMPANY!!! The worst customer service and follow through I have ever experienced. I have been with SunPower for over 10 years and there's been nothing but problems. They installed the system wrong , we have not saved any money and they will not get back to us to fix this problem. I don't know if they're going out of business and don't care , but we are taking legal action.

2 years ago

Reply from SunPower

Tracy, we apologize for any inconvenience and understand your frustration. We have escalated your open case as well as submitted your review to our Executive Support Specialist Team for further investigation and follow-up. We appreciate your feedback and look forward to talking to you soon.

May. 22nd, 2023

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Daniel No

Sunpower have a very qualified sales team but the project coordinators are the worst! They are unresponsive, persuade you to install before HOA approval and then ask for more money to correct their mistakes. When you send emails, they do not respond for several weeks and if you don't escalate and complain to a superior or another department, they would not answer you at all. I do not recommend you to close any deals with them. Update: even the supervisor Matthew J is not very responsive.

2 years ago Edited June 6, 2023

Reply from SunPower

Daniel, we sincerely apologize for your experience and would like to investigate this further. Please send us a private message here on Best Company with your account and contact information. Once we receive your information we will assign you an Executive Support Specialist to assist you. We value your business and thank you for bringing this to our attention.

May. 22nd, 2023

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Krystal Ramirez Riverside, CA

I have yet to receive ANY good news or customer service support from this company. Billing issues causing my account to be overdrawn along with a case manager with little to no response is completely unacceptable. Yet I have to be harassed with phone calls to pay as well as be told this impacts my credit...?! When the billing issue was something I TRIED TO ADDRESS and got no help from any representative

2 years ago

Reply from SunPower

Hi, we're sorry to hear that your expectations are not being met. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.

May. 19th, 2023

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Broderick Miles-Hibbert Boca Raton, FL

This process is very long and my time is valuable. I have had constant set backs/delays. I have had constant excuses as in personal issues, wrong paper wrong brought for inspection, we have to submit more a revision etc process started september 2022 and as of May 2023 system is still not running.

2 years ago

Reply from SunPower

Broderick, we apologize for the inconvenience and understand your frustration. We want to investigate this further on your behalf and have created a case and submitted to our Executive Support Specialist Team for review and follow-up. Thank you for bringing this to our attention and we look forward to talking to you soon.

May. 18th, 2023

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Andrew Evans Boise, ID

Only has 2 year labor warranty, Under built. They won't look at it unless we pay them now, with no guarantee to fix it. It has to be way below normal before they will fix it. Soler panels started having problems right away, they slowly replaced several panels until 2 years. Panels can only be replace by them for warrantee. I would not have done it, knowing what I know now. Three years latter, I now have a Soler loan and a power bill.

2 years ago

Reply from SunPower

Hi Andrew, we apologize your solar experience has not been as expected. We want to be of assistance. Please reach out to reviews@blueravensolar.com for questions. Thank you.

May. 16th, 2023

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DAVID RIZZARDI The Bronx, NY

Performance of the panels far exceeded the guarantee, which by itself was great. Response to inquiries was also top notch.

2 years ago

Reply from SunPower

David, it is great to read that your expectations have been exceeded. Thank you for helping us change the way our world is powered!

May. 10th, 2023

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Verified Customer

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Matthew Los Angeles, CA

High quality build on the panels and controller. The app always works when I check. Very reliable and easy to access information.

2 years ago

Reply from SunPower

Matthew, we appreciate you sharing your satisfaction with our panels and app. Thank you for helping us change the way our world is powered!

May. 10th, 2023

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John Andre Orlando, FL

SunPower’s Poor workmanship cased a roof leak. One of the anchor bolts missed the rafters and caused a roof leak. The SunPower worker cam out and reinstalled the solar panel properly and fixed the leak. Today, SunPower sent me an email stating: “ After further review, it has been concluded that the roof leak is not related to the system that was installed on the roof at your residence.” I was satisfied with SunPower, Until I received SunPower’s email stating they don’t take responsibility for their poor workmanship

2 years ago

Reply from SunPower

Hi, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

May. 5th, 2023

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Verified Customer

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Kathy Middletown, NY

The techs were professional, the company overall made everything very easy. I liked that the panels were manufactured in the USA

2 years ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Apr. 19th, 2023

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Verified Customer

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Richard San Jose, CA

Sunpower worked with me during the installation of my system to met my needs. Also worked with me to troubleshoot the system to get in full production.

2 years ago

Reply from SunPower

Richard, it is great to read that you had an exceptional experience going solar. We appreciate your review and thank you for helping us change the way our world is powered!

Apr. 19th, 2023

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Jerri Crebar Palm Desert, CA

WORST company and customer service we have ever had! Bought $20,000 worth of solar panels that worked for 2 months and for the next 9 months we have been calling, that we are not receiving credits and paying large electricity bills. They said there is not compensation for for our system that has been working but not giving US THE CREDITS! Each time we called, they said they would "get back" What a scam company!

2 years ago

Reply from SunPower

Jerri, we appreciate you bringing this to our attention and see you have an open case. Your open case has been escalated to our Executive Support Team for further review and follow-up. Thank you for your feedback and we look forward to talking to you soon,

Apr. 17th, 2023

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MB Dumlao Monument, CO

Great, start to finish was done, about 1.5 months. Team with Pete and Gabriel great, no issues passing inspection with MVEA.

2 years ago

Reply from SunPower

Thank you, MB, for your review! We are happy to have you as a customer. Enjoy solar savings!

Apr. 11th, 2023

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Verified Customer

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JORGE

My questions were answered on time. Seamless.

2 years ago Edited January 10, 2024

Reply from SunPower

It was great to read that your experience was exceptional from start to finish, Jorge. Thank you for helping us change the way our world is powered!

Apr. 10th, 2023

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Verified Customer

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tony p Visalia, CA

The process went well, and I was kept notified of when everything was going to be done during the project. Now waiting on SCE .

2 years ago

Reply from SunPower

It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Thank you for helping us change the way our world is powered!

Apr. 6th, 2023

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Verified Customer

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Julie Roseville, CA

We love being a part of the solar community. Our Sun Power panels are performing at a high level just like they said they would.

2 years ago

Reply from SunPower

We are delighted to hear of your satisfaction! It is always a pleasure to see clients happy and confident with their results in choosing SunPower. Thanks for helping us change how our world is powered!

Mar. 29th, 2023

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Dave E Meridian, ID

Everything went as planned. The installation people were right on time and they explained everything they that was to be done, and done on time!

2 years ago

Reply from SunPower

We are so happy to hear you had a great experience! Enjoy solar savings!

Mar. 27th, 2023

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Alan Chan Santa Rosa, CA

Homesmart that contracted with Sunpower is RUDE. When I started asking question during the Zoom, he shorten the call, can't even get to the battery back options. I decided to go with someone else later on solar panel and ask Homesmart about battery option, they Marty just say he cannot help me, that too bad I went with a LESSER company. Yes, Sunpower is a big company that likely to be around in the future, but do I want to deal with them if I ever have a problem? NO

2 years ago

Reply from SunPower

Alan, your feedback is essential to us in improving our services; thank you for sharing your experience. If you still have questions, please call our support team at 1-800-SUNPOWER (1-800-786-7693) or email us at customersuccess@sunpowercorp.com. Thank you for your feedback, and we look forward to talking to you.

Mar. 24th, 2023

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Verified Customer

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JOHN Los Angeles, CA

very good customer service from sales to installation to follow up. The 30% tax credit was very misleading. we did not get the tax credit we were promised. We were shocked and disappointed when we had our taxes done.

2 years ago

Reply from SunPower

John, we appreciate your review and want to thank you for bringing this to our attention. Please send us a private message with your account and contact details if you would like further assistance.

Mar. 22nd, 2023

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Verified Customer

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Leticia Dahlke El Segundo, CA

We had good communication with customer service agent and installation crew. Installation crew followed up on “ to-do’s” in a timely basis.

2 years ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Mar. 22nd, 2023

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Harold Roe Baltimore, MD

I like the fact that there were no hidden fees and the professionalism, I recommend them to everybody I speak to about solar panels.

2 years ago

Reply from SunPower

Thank you, Harold, for your awesome review! Please don’t hesitate to reach out if you have further questions about your system. Thank you for choosing Blue Raven Solar. Have a great day!

Mar. 21st, 2023

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Verified Customer

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Keith Casa Grande, AZ

I like the ability to be able to create with the solar panels power to offset a potentially gigantic electric bill to one more doable in our Arizona environment

2 years ago

Reply from SunPower

What a wonderful review! We are so happy to hear of your savings and satisfaction with our products. Thanks for helping us change how our world is powered!

Mar. 16th, 2023

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Verified Customer

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John Orlando, FL

My wonderful SunPower solar produced 119% of my needed energy in 2022. In February 2023 it produced over 300% on 2 days.

2 years ago Edited January 10, 2024

Reply from SunPower

John, it is wonderful to read how exceptional your experience has been. Thank you for helping us change the way our world is powered!

Mar. 15th, 2023

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Rose Concord, CA

Overall process from beginning to end was handled professionally, the team members were very polite and knowledgeable about their products.

2 years ago

Reply from SunPower

Rose, it is great to read that you had an exceptional experience going solar. We appreciate your review and thank you for helping us change the way our world is powered!

Mar. 10th, 2023

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Luis Iniesta Civera Sacramento, CA

Everything went smoothly with SunPower, we are saving money from day 1 and they have been responsive to doubts and problems

2 years ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Mar. 8th, 2023

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Durkin Henne Chicago, IL

Sunpower was excellent - installer was not 5 star. That’s why I gave 4 stars. I have no negative comment about Sunpower. Excellent company - excellent salesman.

2 years ago

Reply from SunPower

Your feedback is essential to us in improving our services; thank you for sharing your experience. We are thrilled that Warren provided helpful service. Please reach out to us if you need any assistance. Thank you for helping us change the way our world is powered.

Mar. 8th, 2023

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Larry Palmdale, CA

So far, my SunPower panels are meeting all of my expectations. They are continuing the generate the power I was anticipating.

2 years ago

Reply from SunPower

Larry, it is great to read your panels are meeting your expectations. We appreciate you sharing your experience and thank you for helping us change the way our world is powered!

Feb. 22nd, 2023

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Edward Mason Eden Prairie, MN

They do not stand behind their sales agreements. Our salesman made claims that we would have no problem getting the panels on our new metal roof, we were having put on, for this project. After the 40K roof was installed, the told me they couldn't, now I can't even get them to return texts, email, of phone calls. Do not trust them. I'm sure it works out 90% of the time but when it goes bad they say, the contract says we do not stand behind the salesman's claims and it will cost you. Don't gamble with your home.

2 years ago

Reply from SunPower

Hi Edward, we are sorry you have had this experience so far. We want to work in tandem in finding a solution in working with your roof. Please reach out to us at reviews@blueravensolar.com, and we will coordinate with our team to get things rolling. Best, Ashton.

Feb. 6th, 2023

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Vicky Franks Hemet, CA

Salesman very knowlegesable a swerved all of our questions before we even asked them. Installers were fast and efficient . Extremely satisfied.

2 years ago

Reply from SunPower

Vicky, we appreciate you sharing your exceptional experience with us. It is wonderful to know how satisfied you are with our process. Congrats on going solar and thank you for helping us change the way our world is powered!

Jan. 26th, 2023

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raymond Tracy, CA

SunPower came through for our solar needs when another company failed. Great service and caring staff. We are glad we came to SunPower.

2 years ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Jan. 19th, 2023

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abel casillas Phoenix, AZ

Great company sales rep was professional and the plan I selected he said I would save money and within the 1st month my electricity bill dropped.

2 years ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Jan. 18th, 2023

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Stanley Sagov

everything worked with the replacement of a defective motor on one unit but deep cleaning was still delayed becouse lack of equipment again for the 3rd time

2 years ago

Reply from SunPower

Stanley, we appreciate your review. Send us a private message with your account and contact details if you would like us to look further into your deep cleaning and we would be happy to assist you. Thank you for helping us change the way our world is powered!

Jan. 11th, 2023

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Jodi Friedman

Stay far away from this company. I’ve had my system for four years. I’ve had repeated issues. Customer service is terrible. I’ve had to call multiple times. The agents speak heavily accented English that is difficult to understand and they always promise that someone will call me back. No one ever does. I wouldn’t recommend this company to my worst enemy.

2 years ago

Reply from SunPower

Jodi, we sincerely apologize for your experience and would like to investigate this further. Please send us a private message here on Best Company with your account and contact information. Once we receive your information we will assign you an Executive Support Specialist to assist you. We value your business and thank you for bringing this to our attention.

Jan. 9th, 2023

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Kevin Toney Kansas City, MO

They are very knowledgeable and informative. They do great work installing the panels and running the overall process from start to finish!

2 years ago

Reply from SunPower

We love to hear that your experience was so great, Kevin! Feel free to contact us if you ever have questions. Enjoy your solar savings!

Jan. 6th, 2023

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PAUL BUCK Fuquay-Varina, NC

Megan T and her team in the Raleigh, NC area has been awesome! Very professional and prompt in every transaction. I am completely satisfied.

2 years ago

Reply from SunPower

Hi Paul, thank you for taking the time to review your experience. We appreciate your support. Enjoy solar savings! - Brie R., Blue Raven Solar

Jan. 4th, 2023

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Ulo Palm Randolph Township, NJ

We leased a SunPower solar system 10 years ago. The system stopped working 2 months ago. Despite calling SunPower customer service every week, no repair has been made. We get promises at every call and then nothing happens. It is the worst customer service I have ever seen. What is the value of their solar system guarantee, if they are simply unable or unwilling to repair it when it fails? We have backup battery system by Tesla. We never had any issue with Tesla. After this experience with SunPower, I can only advise everyone who considers a solar system to consider Tesla instead of SunPower

3 years ago

Reply from SunPower

Thank you for the feedback Ulo and we apologize for any inconveniences that may have occurred. We appreciate you bringing this to our attention and have escalated your case on your behalf to our Executive Support Specialist Team for review. Once a case manager is assigned and reviewed your case they will reach out to follow up. We look forward to speaking with you.

Nov. 7th, 2022

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Kevin Dole Newport, KY

Everything was completed in a timely and professional manner. From start to finish the job was completed and met all expectations.

3 years ago

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Kathryn Diez UT

Installation was quick and seemed to go smoothly. Installation team was polite. It was a bit noisy but that is expected.

3 years ago

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Chris P Holbrook, NY

They are all about installing new systems. After that support is nonexistent. I have an installation that is now 15 years old and the Sun Power inverter SPR-3300x is showing Ground Fault. Probably some minor electrical problem that can be fixed by an electrician in 5 minutes. i have been calling these people for a week to get a local electrician over here to take care of that. You get their Technical Support people on the phone but there seems to be no way to get someone to actually come to your house to help. Not the Best Company at all.

3 years ago

Reply from SunPower

Hi, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Sep. 28th, 2022

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Bob Pitzer Hubbard, OR

Blue Raven's crew (Oregon #4) performed their work efficiently, inside their quoted time, and with positive attitudes. They are to be commended!

3 years ago

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Tim Cooling Cary, IL

Been calling , emailing for over two weeks to get the wifi hooked up. Been 2 months now and I don't think the array is working. It is July, august and Electric bill is $10 lower than June. Only thing I get from phone calls is, " I will put a message through." They are sure there when money is due. Don't pay them till you see production from the array and everything is working.

3 years ago

Reply from SunPower

Hi, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Sep. 6th, 2022

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Dave G Tualatin, OR

I have had a great experience with Oak Electric, a SunPower dealer in Michigan, but when I contacted SunPower directly about an issue related to a severely delayed installation of batteries due to unavailability of software, customer service at SunPower has been HORRIBLE. After following up with me initially by email and phone, SunPower has gone dark. They simply don’t or won’t respond to any of my follow ups to make contact. This has been going on for multiple weeks. Out of frustration I’m leaving this review.

3 years ago

Reply from SunPower

Thank you for the feedback Dave and we apologize for any inconveniences that may have occurred. Please e-mail us at customersuccess@sunpowercorp.com or send us a private message with your account details if you would like to discuss this further, we would be happy to help make any processes in the future run as smooth as possible. Thank you for helping us change the way our world is powered!

Aug. 30th, 2022

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abby bird Bluffton, SC

between Sunpower and the Installer they referred Thompson and Son Energy, it has been an expensive disaster. I have been without solar working properly for over 8 months. lack of properly prepared installers to fix, Sunpower computer not working, lack of communication with all parties. electric bills now over $400 a month when they use to be under $200.

3 years ago

Reply from SunPower

We apologize for not meeting your expectations. Please expect your Executive Support Specialist to continue to provide personalized support for your case.

Aug. 24th, 2022

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