SunPower Reviews

SunPower has THE WORST CUSTOMER SERVICE EVER. I wish I would have found this site before because I would have NEVER gotten solar panels. Seriously as long nothing goes wrong than you are fine but as soon as something does you are screwed. A major part broke and our system was down. The person on the phone blamed US for not calling it in sooner. THEN, it has taken over 7+ months to get the part in. for a while we were paying both ASP AND Sun power util I got them to finally stop takin payments out of our account....oh but that didn't stop them from charging out billing account every month. Ivan keeps saying he will get it fixed, it will go back to zero blah blah blah...... NOTHING has been done. I have NO problem paying my billl every month on a system that is working BUT I REFUSE to pay for the months where my system was down. This company is horrible.... stay away from them ... the only reason I gave them a 1 star is because I had to

SunPower has a great product, no doubt about it. The problem lies in their customer service, which is deplorable. As long as nothing, I mean nothing, goes wrong with your system and you never have to call them you will be fine. If anything happens however, you can expect absolutely nothing but headaches and a runaround. I am a proud owner of a $32k system that is useless. Two stars because the panels, when they function, are the best. 0 stars for customer service

If I could give 0 stars I would. The seller, Greg F at the time of contact for selling the solar panels to my husband did not explain anything about added pigeon coverage so we did not have the choice to opt in at the time. Fast forward 2 years later, we now have a pigeon infestation, we are getting sick picking up dead birds all around, and my dogs are getting sick. I have courtesy reached out to Christine, as well as Greg to fix this issue. He accepted fault that he did not let us know about this at the time due to having to finance more money and that we can use their preferred vendor. I got a quote from the solar office asking over $1000 to fix a mistake on their end that could've easily been handled at the point of sale. I have asked for them to fix it on their behalf, but they are not willing too, even though they are at fault. As a pregnant woman, my health is at a concern at this time, and I am just asking this company to do the right thing.

We started our relationship with Sun Power almost 1 year ago. Many promises where made and not fulfilled. How long it would it take to get installed,money we would save, bills from electric company customer service, etc. we have been told by the installers it isn’t working told faulty parts asked for a supervisor to call never happened. Today I will make another call and ask them to remove it. We are seniors , my husband is 100 % disability we can’t deal with all this stress. We will take whatever steps we need to end our relationship with Sun Power. I see a lot of others have similar problems this pass year. Something changed!

My experience with SunPower has gone from “good” during installation to “terrible” following the installation. I have had ongoing issues with my system not functioning properly since it has been installed and now I believe SunPower is over inflating the monthly energy consumption that they report for both the grid and solar power when compared to the energy consumption reported by my electrical supplier. NO one at SunPower can is able to address this issue when Incall customer service and NO higher level manager ever calls me back. I am extremely frustrated and plan to report this to the Better Business Burueau and any other consumer watch dog group that can assist me in getting SunPower to respond to my requests to discuss these irregularities with me.

Excellent customer service and communication. Entire process took longer than we hoped for (not necessarily the fault of SunPower). Crew and inspectors were very professional and timely.

Overall the service was OK BUT I was not clearly informed that i will still get billis from the electrical company and from SunPower and that my Electrical expense will be higher until the end of the first year and only then SunPower are going to do adjustment and pay me back.

So happy with the quality of Sunpower modules they look amazing on my roof, nice and clean installation. The process of this install was impeccable.

2 years ago, my inverters failed. It took 2 months to get any one to look at it, another 2 months to get the new inverter installed, and a total of 10 months to get the inverter working correctly (At least I I think it is working correctly now!). And this was under warranty! Now my panels are failing. SunPower says nothing is wrong, but production is WAY down. Several panels have burnt out cells and cracked cells. I have 4 strands of 10 panels and one complete strand is down, but SunPower says there are no problems. I finally had an outside technician from another company check my system (2nd opinion not related to SunPower). I have a 25 year warranty and we are on the 11th year of service. SunPower is lying to me and does not want to make repairs. When I call SunPower Customer Service, they refer me to a local installer. I talk to the local installer and they refer me back to SunPower. No one wants to talk to me, and no one wants to take responsibility for my system failure and fix it. I even had to pay $180.00 for the local company to come out and diagnose the system UNDER WARRANTY! This is NOT right! I do not recommend SunPower to anyone.

-5stars. DO NOT EVER USE SUNPOWER!!! Unable to complete a Lease Transfer. Notified of home sale July 22nd. Today is September 25th. Unable to complete things on their end and fell out of escrow once already. In escrow now a 2nd time and should have closed a week ago and Sunpower still cannot get it together. There is now a family with a young child stuck in a hotel room waiting for excrow to close which is waiting on sunpower to complete their paper work It is OVER 3 Months and still. All customer services numbers are disconected and cannot even be placed on hold. Have a good lawer ready if you find yourself in this situation.

First of all, I am not typically a reviewer. I ALWAYS give people the benefit of the doubt, and when I have a slightly poor experience, I just shrug it off. But this has been an EXTREMELY special case. When it started, I was very happy. My local dealer was extremely helpful and knowledgeable, install was timely and very clean. First year went FAIRLY smooth, as I only needed the installer to come fix the system 2-3 times. From the wi-fi connection going out to the inverter faulting. Nothing major. Second year, 5 or so major repair calls. Several panels replaced, two inverters replaced. Again, local installer was great. Sunpower Corp. was NOT. They were gracious enough to NOT credit the monthly lease payment, but to POSTPONE them to the end of the term. Okay fine. Then the system under produced. My true up bill was (from memory) close to $600, Sunpower gave us just under 400 to help. Okay, fine. This is in July, 5-6 calls and complaints later by myself and the local rep, finally get the refund check in NOVEMBER. Horrible experience. Third year, system was down for months throughout the year. They replaced EVERY PANEL ON MY ROOF, replaced another inverter, replaced the signalling unit, and had to come reset and repair faulted inverters several times. They sent out specialists from Sunpower Corp to help identify the problems and get them fixed. They POSTPONE my payments for 3 months, and tell me we will review at end of 3 months whether or not system has been repaired. 3 months go by, still not fixed, billing starts up again. They charge me for another couple of months (several complaints) before they finally re-start postponing payment withdrawals. FINALLY, system seems to be working (July 2018), but now I am moving out of town. Selling the home and transferring the lease to new buyer while payments are still suspended. I then receive my new true up bill (I believe close to $1,000) and SUNPOWER offers me somewhere between $300-400. My local dealer is so upset with Sunpower, he pays me the difference out of his own pocket. Local dealer was seriously fantastic through all this. Then, when I am ready to sign closing documents for home sale, Sunpower is demanding we pay the last two months "unpaid balance" for while payments were suspended. So that money automatically came out of my profit on the sale of the home as part of closing costs. Wow. Now...Fast forward to December...We have been out of our solar lease since July, and still have not received our refund for the lack of production. Now they are saying that they ACCIDENTLY sent our refund to the new home owners, and are working on getting us the money. Should hear back in TWO MORE WEEKS. They did send us a $150 gift card earlier this year as a "sorry for the trouble" gift, but that doesn't even come close to making it right in my opinion. I would not let anyone I care about buy Sunpower products. No exaggeration, I have never had worse service than this from any company ever. Trust me, these are the highlights. This doesn't even touch on how horrible the phone conversations were or the lead times for supervisor responses to my complaints. If it had not been for my local company working so hard on my behalf, I probably would have looked for a lawyer to get their crap off my roof.

Unfortunately, we have been dealing with SunPower for over a year. The company that installed our solar panels 5 years ago was bought out by SunPower. We lease our panels, which I would not recommend to anyone. At the time we thought it was a good deal but later learned it was a huge mistake. Our house faces almost due South, almost perfect conditions for solar. The panels themselves, have performed only at 84% capacity of the minimum guaranteed. Our lease is for 20 years with an early buy out for 2019. Since the panels have not produced any where near what the guarntee was we have been trying to deal with customer service to renegotiate the early buy out amount. It has been 3 months and we still are getting the run around. Promises of people calling you back have gone unanswered, the customer service department does not even have answers that are outside their script. I have been waiting since March for a tech to come back to fix our communication box since it stopped working. The tech that was supposed to come was dispatched to the wrong state. I very rarely give a neagative review of a company but I would recommend anyone to run in the opposite direction than to deal with SunPower. If anything goes wrong or if you have any questions it will take MONTHS before you get an answer. The worst customer service I have ever experienced. I never thought it was so hard for a company to take my money. If there was a no star rating I would have chosen that one. Not worth the hassle, especially since there are a ton of other companies that will work with you and want your business.

Very satisfied until system stopped generating the power it should. Took forever to get someone to fix it and the person who called & said she would for on compensation refused to return calls or e-mails. Jermaine, who is supposedly a supervisor is the worst ever. I have never received such horrible customer service and when I was finally able to talk to her she advised she had been very busy. Really, to busy to return a phone call or e-mail for over a month. Unbelievable. I would never recommend Sunpower to anyone after this treatment and experience. I can't even reach someone to file an official complaint. At this time, it is now a legal matter.

Blue Raven replied with the same cookie cutter response they have been posting. Also, I advise people to just go with Tesla Solar. For the $20K that Blue Raven charged to install a measly 4.72 kW system... Tesla Would have installed a 6.5-7kw system for the same price! To install the needed panels that we actually need to reach 5kW to generate 100% energy as we stated many times since the beginning, Blue Raven is asking us to pay an additional $3k! So $23K for a 5kW system where you can go with Tesla instead and get a 6.5-7kW system for $3k less! Most importantly, they use cheap solar panels made in China where Tesla uses quality/efficient panels made in their Gigafactory 2 photovoltaic cell factory Buffalo, New York.

HORRIBLE customer service! We inherited a lease after purchasing a home and were given three options: 1) Purchase the lease for $81k which is way more than we would pay for the remaining 18.5 year lease 2) Take over the lease as is without the ability to re-negotiate 3) Send the previous homeowners into collections. Are you kidding me?! Who would do this? One month later another representative tells us we could have re-negotiated the lease when we purchased the home. How nice to find this out after the fact. Three months and several calls later, we are STILL waiting for a promised return call from management. What a joke! There is no way I can deal with this company for another two decades. I just want the panels off my roof and to be done with SunPower.

My inverter went out while we were away for 2 months and I have tried for 2 days to reach someone to come out to service it. No one answers the phone and I have emailed with no response. Still waiting! Surprising that a company this large has no concern for urgency when it comes to you paying for electric that they promised. When you ask for corporate phone numbers you are told they have none. By the way your talking to the Philippines. Where are they hiding?? We were told that it could take 7-10 days for even a response to schedule an appointment. In the mean time my meter just keeps going around billing me. I have lost all the credit I had for the last 5 years! Bet you they would hop to it if it was there's! Bad service for maintenance!

My parents got duped into a lease with this company a couple of years Ago. They have since passed away and there is no stipulation in the lease in the event of death so I am stuck with this dilemma to pay $32000 or foreclose on house and let bank have it. I have not been able to sell house as no one wants to take over lease or pay more for the house. My parents paid $160 a month and still got an electric bill. The going market rate to buy and then install panels is $15000 to $20000. I know people like the no money down but a 20 year lease will cost $40000. I also found out this company is on the brink of bankruptcy. I would make them an offer but doubt they will accept it If i even get a hold of someone so neither one of us gets anything. For a veteran owned company you would think they would have more integrity.

I inherited a lease from a SunPower and they are such a terrible company they are making me regret buying the house. I have had over a dozen calls in the last three months to their support and received no help. I am being passed around until I go away. However, once my bill due, they were right on top of that! Called me right away to get their money. Do my panels work? I have no idea, I've lived in the house for three months and they have never sent any technical assistance. I had to sign transfer documents 4 times because they kept losing them. I don't say this lightly, they are worse than Comcast and Verizon.

I have been a Sunpower customer for the past 3 years.My system failed 6 weeks ago , I have lost production this entire time and CANNOT get anyone at Sunpower to take the appropriate action. The first E-mail was never answered. On a subsequent call I was promised a work order...nothing happened. The third attempt got me some technical assistance to re boot system , which did not solve any problems. A work order supposedly is open ...no follow up. Yesterday I called and asked for a supervisor, none of them were available. The girl on the phone, poorly speaking English ,finally gave me a Tel # for the outsource repair company. I called them and only got a voicemail. I am on the hook to pay my monthly lease , loose valuable production and get ABSOLUTELY no customer service whatsoever. I work and don't have time to chase down incompetent , non caring service providers.

The new X22 panels were worth the wait. With the OEM Enphase Energy IQ7X microinverter, SunPower now achieves a 3% CEC efficiency boost. They are clearly the best panels on the market at 22.2% panel efficiency.

I had SunPower in stall panels on my roof thru Harmon electric. to say that I am sorry that I did it would be an understatement. I have had nothing but trouble with the system since it was install in May. I have had to call for service 5 time or once a month and have lost the ability to generator power on two occasions. with has cost me over 100 dollars in electric payments .

SunPower workmanship gets a “F” grade, AGAIN. Recently SunPower came out to replace all the microinverters that were failing one by one – our system is less than 2 years old. After they completed the work, we inspected the roof for damage (SunPower has damaged our roof in the past). We were shocked to discover footprints all over our 21 panels – 48 footprints to be specific! The way the panels are laid out on our roof, there was no need to ever walk on them. Walking on panels can cause microcracks in the solar cells, reducing panel performance, which will continue to worsen over time. The microcrack problem is a known issue that is even documented on SunPower websites and SunPower Facebook pages. Here is a quote from SunPower “We do not recommend that anyone walk on the panels because it can damage the cells, which would damage performance”. After discovering our panels had been thoroughly walked on by the SunPower crew, we called both the SunPower corporate and SunPower regional offices a week ago. However we were only able to leave voicemails since no one answers the phone at either location. No one has returned our calls. Our previous experiences with SunPower: Initial installation – damage to the roof and the roof leaked at the panel mounting brackets. SunPower did then come and remove the panels while the roof was fixed, and then SunPower reinstalled the panels. Reinstallation of panels – SunPower failed to connect 2 of the 21 panels. On our smart phone SunPower application, we kept getting error messages concerning slow data reporting. We kept contacting SunPower about it. After FIVE months SunPower figured out that 2 panels were not reporting, not connected, and therefore producing no power for 5 months. Data reporting issues resume – Again we noticed this on our smart phone application and informed SunPower. Eventually they diagnosed that the microinverters were failing, which was causing production loss. 1 1/2 months after we notified SunPower of the issue, they replaced all the microinverters and walked all over the panels. Apparently diagnosing microcracks on installed panels is not a simple thing, and production loss from microcracks will be small at first, but increase over time. So far since SunPower walked on our panels, production on our panels is down 6% over the previous year time period. While it is possible that this weather related, we think it is more probable that this is from 48 footprints of damage.

Do not do business with SunPower. Their crews are incompetent and they do not honor their warranty. SunPower Direct installed our panels in November 2016. A few months later in January we noticed roof leaks at the points where the panels were attached. After much negotiations, SunPower agreed to pay an independent roofer to fix the roof . This was finally accomplished in October 2017. For the roof repairs in October 2017, SunPower had to remove and then replace the panels. In March 2018 we noticed error messages on the monitoring panel in our garage. We contacted SunPower who then determined that 2 panels had not had their cables connected when they were reinstalled in October 2017. In June of 2018 we got data reporting problems on the SunPower application installed on our phones. We contacted SunPower. They determined that the micro-inverters on 2 of the panels had gone bad. On both on these occasions, unconnected panels and bad micro-inverters, it was on us to notice there was an issue and report it to SunPower. When we bought the system back in 2016, we were told that SunPower would be monitoring our system, alert us if there was a problem and send service out. Obviously they do not actually do that. SunPower then replaced all the micro-inverters in August 2018. After that we inspected the roof for any broken tiles and discovered footprints all over the panels. According to SunPower “We do not recommend that anyone walk on the panels because it can damage the cells, which would damage performance”. So why did their crew walk on the panels which are located in the middle of the roof with ample space to work around them? We contacted SunPower and sent them photos to get on file a potential problem. We then took a wait and see attitude to see if there would be a decrease in production since looking for the potential micro cracks caused by walking is difficult. So now the results: in 2017 before the panels were walked on, they produced 11,040 kWh which was 101% of the promised production of 10,961 kWh. However in 2019 they produced only 10,130 kWh dropping to 92.4%. In 2020 they produced 10,218 kWh which is 93.2%. The warranty in our contract states that in the first 5 years production shall not drop below 95% of the original promised production. So there is a good likelihood that our panels were damaged when they were walked on, and we have learned that micro-cracks worsen over time. We contacted SunPower on April 12, 2021 to see about the warranty. Their first reply was that their technical team had determined that we should only expect 10,200 kWh from our system and questioned our “supposed” promised production of 10,961 kWh. So we emailed them what SunPower had sent us in 2016 with the 10,961 kWh. Apparently now they have accepted the 10,961 kWh number. So next SunPower claimed the drop in production is due to “soiling”, so not their problem. However they have never asked if we washed the panels which we periodically do. Incidentally back in 2016 the SunPower rep had assured us that dirt on the panels would not harm production. Also in their warranty there is no mention about cleaning panels. We clean them anyway. SunPower also in their email on “soiling” advised us to keep nearby trees and hedges trimmed. If SunPower had asked, or looked at our property on Google Earth, they would have seen that nothing shades our panels. So it is obvious that SunPower is trying everything they can to get out of their 95% first 5 year production warranty. Bottom line - do not use this company. Their crews are incompetent and they do not honor their warranty.

We live in Southern California and signed a lease with SunPower through a local installation company. We liked our installation company, but since installation 3 years ago, our system has been down 5-6 times (and even though the system is connected to the internet it does NOT notify you or them when it is down, so several times it had already been down for a week when my husband happened to be in the garage and notice there was an error message). It has been down over 10% of the time that it has been on our roof. While initially our local company/installation company handled our repairs, it has broken so many times (including replacing the inverter twice and replacing all the panels), that they say they can no longer handle our repairs and we are now being referred to the parent company, SunPower. Unfortunately, SunPower is unresponsive and has zero customer service. Our system most recently has been down for over 30 days, we have called multiple times and been told we are on their "high priority list." Heaven help those not on the high priority list, because even that took 3 weeks to get a team out to even look at it. It has been 10 days since then and we still had not heard anything from SunPower. We are currently paying $160/month for a solar system that doesn't work, on top of exorbitant SDG&E prices because our solar system is down in the middle of summer. We finally got a call back after multiple calls and emails over 10 days, just to be told they still haven't received a report from the technicians, they don't know what the problem is and they don't have an ETA to fix it. They said "maybe" 2-4 weeks to finalize the report and determine the issue and then they can start planning a repair - this would mean our system will be down for 6-8 weeks by the time they even TRY to fix it. The lease provides a guarantee that SunPower will reimburse for any underproduction at the end of the year. It sounded like a great guarantee when we signed the lease. Here's the catch: they reimburse at the lowest cost of electricity (tier 1 currently $0.14 per kW) and when your solar panels are not working or are significantly underproducing the issue is not the tier 1 charges, but the tier 3 charges (currently $0.55 per kW). With this summer having heat in the 100s and our panels out we have had two $500-$1000 electric bills that would have been significantly lower had our panels been producing and the charges had stayed in tier 1 and tier 2 levels. The $200-300 we will get in exchange at tier 1 rates does not really make up for the underproduction. SunPower should install products that properly work and maintain them so they do not need to utilize the guarantee or should reimburse at the tier 3 levels. I do not recommend signing a lease with SunPower. They do not stand behind their product, they refuse to make repairs on the system we are paying to lease. Find a different solar leasing company that stands behind their product. UPDATE 9/19/18: They finally fixed our system - it was down for almost 2 months before they fixed it. Given the number of breakdowns, two inverter replacements and replacement of all the panels, we requested a provision added to the lease regarding expectations on timeline for repairs and possible termination of lease if they do not meet these expectations (not an unreasonable request given our experience with them). They refused stating "there is no provision in your lease to terminate due to equipment failure...SunPower will not provide any further consideration relative to termination of your lease" So just FYI thats how much they stand behind their products.

let start at the beginning my 1 appointment for sale person to come to my house wait for hrs to have a no show & no call. So we made a 2nd appointment only to get a call a few day later telling that it wasn't in the system they weren't sure what happen OK we made a 3rd one WOW they showed. The sale person Doug told us we need 29 panels at 35,000 and there be no extra charges what you is what you will pay. then they had a gentlemen look at roof and other thing so the roof was good but it may need to be replaced in 10 yrs or so and if they would need to come back to take the panels down it will be a chage to do that you know what they will 10 yr. from now so we said let do it all together and make it one loan. ok solar system 35,000 roof 6,250 here were it get good there will be ADDITIONAL OF 1,500 FOR rolling it into the loan that the loan co was charging. So I called and asked about what Doug told what you see is what you will pay will you honor what I was told or can you take the 1,500 off the price of the solar I was told no bottom line is that for 1,500 hundred dollars they let me walk and now there out 35,000. I had talked to NC SOLAR gave me a low price BEWARE I HAVE A PROBLEM WITH CO THAT LET THERE SALE SAY WHAT THEY WANT AND NOT HONORING THEM IT CALLED DISHONEST

The worst company ever. The panels stopped working from October 2016 through march of 2017. I was told that they keep back up records through the wifi system that was installed, but it couldn't get resolved until September. That there was no way around it. I was charged by pg&e $1,500. When I called back on September, I was told that they had no records of my multiple calls. April of 2018 I get a 48 hr pg&e bill of $2,500. Sunpower customer service can't tell me anything they don't know what's wrong. I never paid that much in pg&e without solar panels. So what's the whole point of having them. I'm paying more pg&e than I did before sunpower, and I'm paying sunpower monthly too. A waist of money. Customer service reps are not properly trained to help customers. HORRIBLE COMPANY. DO NOT DO BUSINESS WITH THIS COMPANY, IF YOU CARE ABOUT YOUR MONEY!

SunPower is VERY difficult to reach. You can stay on hold for over 30 minutes if you ever need to speak to someone. When my solar was down for nearly a year, SunPower first said they had no replacement inverter (8 months or so) then they installed one that was too large for my system so it would shut down for hours or days (4 months or so). Then, when they agreed to minimally compensate me for the lost power generation, they offered only $726 for the YEAR of lost power generation. They sent nothing. When I continued to call them every couple weeks, they said they could only send $681. They sent nothing. I've been calling them every couple of weeks OR MORE for almost 6 months trying to get some compensation for my loss of power production. This is not customer service. They offer only customer frustration! I'm currently on hold with them and have been waiting 30 minutes already.

I have had 19 panels on my roof since last April (2017). They worked well for a few months, but after that they began seriously underperforming until production got down to almost zero. I called and called to complain, called the installer. The installer was more responsive, but determined it was an issue with either the Sunpower panels or the system (the PMV or microinverters). Sunpower replaced all 19 microinverters and the system still does not reflect accurate production or consumption. I have threatened to sue them so they keep making excuses and telling me the problem will be fixed at a certain time point, which comes and goes with no updates or corrections or fixes. I am seriously considering litigation, as Sunpower is either unwilling or unable to fix these panels. THEY DO NOT WORK. BUYER BEWARE- DO NOT USE SUNPOWER- they do not honor the warranty!!!!!!!

Sun power is a company that they should not be in Business they don’t delivers what they promised, I have a lease with SunPower for a few years and never got a one of their promise come to a reality I was paying $177.00 pr month for the lease plus $18.00 for Edison and 863.00 at the end of the year. Plus they install a Wi-Fi unit forward to Send all the info and production to their office center which it never work or they change the unit so they could get all the information but constantly they will come replace it or have an excuse but never got the right answer I will never recoment SunPower to no one these company produce nothing but fake news and and lied big time to homeowners if any body out there want to or knows how we can get out off this lease or contract please let me know thanks

Have had their panels for three years. After a couple months in service, one of the two inverters stopped working. Several months later it was replaced. Now I sit with a panel out which is on a string-- so half my system isn't working. My system has not been working more than it has! They are EXTREMELY SLOW to respond to a service request. You just get told they will put in a work order and someone will be calling you. Not anytime soon. The run around goes on for months and months!

My second review because I forgot. I wanted to talk to someone about my lease because it was based off the previous homeowners electric bill which was well over $200. My electric bill in a house next to the house I bought averaged only $120/month. So I am now paying $20/month to Maui Electric, but $170 to Sunpower. So, my bill went from $120 now to $190. No one would talk to me before I bought the house to negotiate a better lease or talk to me about buying the system out right. They just don't seem to care about their customers.

Horrible Company NO cost savings , had them for 3 years . Barely made production and 3 year had a short fall. Cost me 1200 extra, so I think they sued for false advertisement. The lease is a ONE sided lease no benefits for the homeowner. Now I battling with them over the avalanche effect the snow has cause. Almost injured me and my dog. 3 later they tell me OH there is a $1500 sunguard they can install. How N.Y. doesn't mediate a snow guard is ridiculous . Danged my 10000 deck. They don't care , the lease make the home owner liable in every situation. They don't care about ANYTHING but collecting the lease payment. I've filled a complaint with the BBB , NYSERTA and gonna do NYS Dept of public service. Worst financial

Warning to all those looking into the solar investment and dealing with Arizona Base Elite Solar concepts, Titan Solar and Corporate Sun Power. Yes they may have the highest efficient Solar panel product on the market but their Sales and Customer support has been nothing but a nightmare. Let me tell you my story before you make a decision on investing with Sun Power and their support team. My nightmare all started shortly have both parties signed a lease contract on Oct’17. A few weeks after the lease contract was signed, I received a call from Elite Solar Concepts stating that Sun Power accidently cancelled my contract, so we had to resign a new one. Well when they sent me a new contract I noticed that my monthly lease payment had increase and only after multiple phone calls did they finally get the contract payment back to the original agreement. Now we are in late Nov’17. Then I waited and when Jan’18 came around I finally had to make multiple calls to all three companies to finally find out that there was some issue with the drawings that the city had, and Elite Solar Concepts and Titan Solar had to redo and resubmit. They stated that this was going to be walk thru and everything should be back on track. Well again I waited to hear from Elite Solar/Titan Solar/ Sunpower on a installation date but nothing. So again, I had to make multiple calls to Elite Solar/Titan Solar/Sunpower to find out that there was some internal drawing issues and they had to do another Shade report. Well they came out the next day to do their shade report then once again every went quiet. Then the final hammer came down. I received and email from Sunpower and Elite Solar Concept stating I had to sign an amendment to the original signed contract because they overestimated the amount their system annual kWh could produce. After reviewing the drop in kWh from the original contract agreement I was still OK however I noticed that my Price Pre kW went up and my monthly Lease payment stayed the same. So I contracted Elite Solar Concept/Titan Solar/Sunpower stating I was OK with the drop in the annual kWh however I would think that my monthly Least payment would also go down. To my extreme shock they told me that Sunpower has gone thru price changes since my original Contract signing (Both partied agreed) and if I sign the amendment that I now have to pay the price difference. I challenged this response stating the I should be honor the original contract Price pre kw and my payment should lower due to their miss-calculation in what they original agree too in the signed contract. However, after venting my frustration with this, they answer was “Sorry, your out of luck”. Well it is now 6 months from the start of this whole project and I have no solar panel. My final message to anyone reading this is I only warning you of the potential frustration and head that you may encounter when dealing with Elite Solar Concepts, Titan Solar and Sunpower.

Do Not use this Solar Company. I have had them as as my Solar Company in a previous home with no problems. However in my new home I am Completely dissatisfied with the excuses they have given me. I am paying $264. a month on my lease, but also, up to $277, 198, 213, to my electric company. I have complained to NYSERDA which explained that many other companies will add a couple of panels if their math calculations were off. All Sun wants me to do is buy another system. BY the way FYI this company is in the Philippines, the glossy picture you get with the paperwork is a photo in the US.

My solar system has been installed since Sep 2017 including the final inspection and is still inactive. SunPower has neglected to send Arizona Public Service (APS) the Lessor Agreement Acknowledgement in order for APS to install their meter and give approval for turn-on. There has been no reply after several inquiries to my direct representative, SunPower service personnel and their Arizona office from myself as well as APS for more than 2 months. Customer service, support and responsiveness is terrible!!!

The Sales Rep was very proffesional and knowledgable about the product. Answered all our questions and provided informative, detailed information about our options for solar power.

My panels were installed in 2013 by a local Arizona installer for SunPower. I was told that they would monitor my system and as soon as something goes wrong, they would notify the local installer. My inverter went down on Wednesday, July 26, 2017 but they didn't notify me until the evening of Friday, August 11, 2017. They sent a work order to the local installer on Monday, August 14, 2017. First I was told 3-5 days for them to call and schedule an appointment. Then I was told they had 7-10 days. They didn’t come out until I started calling them the end of August. The installer said a new inverter needed to be installed. I called on September 6, 2017 to confirm that one had been ordered. I was assured it had been but was told it would take about 12 weeks. So on Thursday, November 9, 2017, I called to inquire about the status. When I started getting lies, I called SunPower Support. I was told no inverter had been ordered and the local installer was required to call their technical support while at my home looking at the inverter. I asked SunPower that I wanted a supervisor and to have this escalated. I didn’t get that. I was told I had to wait for the installer to schedule an appointment with me but they would make sure they are closely monitoring my ticket. As of Monday, November 13, 2017, I still have not heard from the local installer. SunPower’s after the purchase/lease customer service is not satisfactory. Nor is the customer service of their local installers.

I have had a SunPower Solar system for over 14 years and it is still going strong. We have never had any problems whatsoever. I strongly recommend this company.

Worst company to deal with . Got my panels from Sunpro in Wildomar Ca. I explained that I needed enough power to operate 2 additional washers and dryers and a spa. I have to pay $800+ to Edison every end of the year. I was promised that I would probably pay 12-22 dollars at the end of the year. My system does not produce enough and I cant get Sunpower to help me anymore. They sent out 2 additional panels and the installer told me it would not make any difference because I needed at least 6 more to compensate for what I needed. I wish I could have them come get their stupid panels and go with a company that is honest. DO NOT GO WITH SUNPRO IN WILDOMAR CALIFORNIA. They are rude and lie to you.

had baker elec install system old bill was 850 950 month leased system during install they almost burned down house by putting ground into hot metrics's box roof leaked they had me sign release pulled panels new roof re grouped panels lots of problems very unhappy any good lawyers out there 77 old dumb guy would like to have them put it were the sun doesn't shine

My system was installed in 2007, three years later the SunPower inverter was recalled and was replaced, then 7 yrs later that inverter quit working. The company contracted to service SunPower products evaluated the system and spent hrs on the phone with SunPower trouble shooting and finally concluded that the inverter needed to be replaced while it was still under warranty. However, a rep in The Philippines decided that it was not under the warranty. After 4 calls I reached the Phillipino's supervisor who argued that it had been more than 10 yrs since the system was installed. I reminder her that the 2nd inverter was still under the 10 yr warranty by three years. Being consistent with almost all other SunPower customer service online reviews her rudeness was startling disappointing, but consistent with the apparent SunPower employee mission statement: "Let's not be helpful." Then I called her supervisor 6 times with no response or message. Another phone call later I was placed on hold for 26 minutes while her supervisor was attempted to be reached. No success! No surprise there! Then a phone call from a rep in Austin, TX. Same poor customer service with an admitted unwillingness to stand behind the faulty products SunPower sells because "SunPower doesn't manufacture the inverters and the manufacturer won't honor the warranty." Even though SunPower sold the faulty product as part of their system they will not help the consumer that they sold the product to. In summary SunPower has a top to bottom customer service attitude of don't return phone calls to customers, DO NOT be helpful, and offer excuses that SunPower is not responsible for faulty products that SunPower promotes & sells because SunPower doesn't manufacture them. Avoid this company at all costs!!!!!

Working great. However, far more expensive than others I have heard about. 20 years is a long time to lease, especially for older homeowners. Does not offer to negotiate the lease to make it more affordable.

This is long but worth the read! Very good information to be informed about in this Review. Be very careful in dealing with SunPower. I have elderly parents that live in a retirement community and live on a very tight fix income. SunPower made a proposal to their community to install Solar Power for all Common Community Buildings. The community voted against the installation due to the fact that SunPower was the only company making a presentation and most of the retired elderly did not understand how Solar Power could save them money. SunPower then was able to talk to individual home owners after their presentation and make their pitch on how they could save them money on their home electricity bill. My parents took the bait and started talks with SunPower. SunPower was trying to sell them on a No Money Down Lease solution for 20year at $100 a month. Their average bill is just a little higher than $100 now. The cost of the Solar System to buy was about $21,000 and the lease over the 20 years would come to just over $26,000. They directed them against buying the system due to their limited budget. My father mentioned to them that all their assets were tied up in a Living Trust and that I was the Executor of the Living Trust. Lucky for them and myself SunPower got greedy and said I would have to sign the Lease also. My parent called me up and asked me to sign this lease as the Executor of the Trust. At the time of the call I was very busy at work with multiple projects to attend to and did not think much of what they were asking me to do. They sent me a secured linked document to sign electronically. As I was going through the document I notice that is stated me as the Co-Leaser and not the Executor Of the Living Trust. This immediately caused me to have big concerns over who my parents were dealing with. I told my parents I could not sign this lease and needed a couple of days to look in to Solar Power. As always I am a person who researches everything to make sure I am getting what I am paying for. I contacted two other Solar Companies and asked them a multitude of questions and to give me quotes. After talking to both and getting some numbers both said they don't do leases and recommend that no one should get a lease with solar. Both gave a rough estimate of about the same price for the Solar Systems as SunPower. But with further review neither could save my parents any money on their electrical bill due to they don't use enough and that they were getting a medical discount already on their utility bill. I then started having my parents ask questions to SunPower why I had to be on the lease, what was the purchase price of the Solar System, and do they have a loan program. SunPower then started dancing around the lease saying I did not have to sign it. They presented the Purchase price of $21,000 with the FED Tax credit of 1/3 the coast which brought the price of the unit to about $15,000 after the Tax Credits. They also gave us the terms on the loan but did not include the tax credit. The loan was also very strange that they mention that there were terms to the loan. I had to read the fine print to understand that you had to pay at least 1/3 of the system off in 18 months to keep the payments the same. If you did not pay 1/3 off your loan off interest and payments would go up. We immediately wrote them and cancel any further discussion with them. SunPower had the nerve to try and charge my parents $250 for coming out to their house and to put together a proposal. I replied to their email and told them I would sue them if they did not decease talking to my parents and trying to collect $250 for the so called services. They wrote back and stated they were doing everything in good faith and that my parents should pay them the $250 but in a round about way they would no try to collect. Since it was very vague I wrote back and confirmed that they would not be charging or talking to my parents again. They finally responded that they would not. Conclusion: SunPower Lease - $26,000 Product cost $21,000 1/3 Tax Credit would go to SunPower total cost of Solar $32,600. SunPower would make $15,000 on this type of deal. SunPower Loan - Product cost $21,000 1/3 Tax Credit was not mentioned interest range from 3.99 -4.99% and 1/3 of the had to be paid off in 18 months or loan would go up and interest could change. Very Unclear terms. Last this system would not have met my parents ultimate needs to be able to us more electricity like they would want to and keep their electric bill at $100 a month. SunPower works with Authorized Installers which could create big problems if the system does not do or work as they claim. The two separate companies could blame the other and you will be stuck in the middle. With a lease you can not include the Solar Upgrade to the Price of the house and the new owner will have to agree to the lease. If the new owners don't agree to the lease it can be remove AT A COST of the Lessee. Lastly SunPower could also put a lean on the house at the time of sale making it difficult to sell the house. Recommend: Horizon Solar Power was very helpful and I believe honest. Their company does not do leases, they will give you 100% guaranty if your numbers calculate out and they install their own products so there is not middle man. You Deal with One Company that is honest.

2 inverter and 24 solar panel start on may 2016. One inverter with 12 solar panel stop working before Christmas 2016, already 7 months and still out of order ( Sun power have no service, for service by 3 party technician waiting 10 to 15 days. After each service solar working 2 to 3 days and again coming error ( not working). Already replaced inverter and still not working. Last error on this replaced inverter start June 22/2017, until now nothing done. Sun power not monitoring working units. Customer service is terrible. Supervisor Mabel is giving empty promises. July 25/2017 customer service call me to conform appointment of technician on August 10/2017 time 11:00am 2:00pm, so home owner need to be at home ( problem for working owners). This time will come Sun power technician, nice and waiting time only 50 days. I stop billing collection.

This company is SCREWING us. The solar panels were installed two years ago at my parents' house. After the first year they received a bill from Edison for over $1,000 for electricity usage. This prompted SunPower to come back to the house and install an additional 14 solar panels. Year two just passed in April of 2017 and they received another Edison bill of $1,200. (Electricity usage has remained relatively constant over the last three years. We've actually been consuming less electricity in the last few months due to the purchase of energy efficient appliances and lights and are still paying more than before we had solar panels.) I finally got involved in February 2017 as they kept brushing my parents off. After my own analysis I realized they tricked my parents into a signing a contract that stated they paid on average of $284.20. THIS IS FALSE. The average bill pre-solar was $160 in the summer and $173 in the winter. No one in their right mind would knowingly agree to pay $153 for a solar lease that only covers 50.4% of electrical consumption when the average bill was ~$166. Page 1 states that the estimated savings from Edison would be $175. How is that the savings if they never paid that much in the past? Now my parents are paying on average $100 more per month with solar panels and they are refusing to offer a fix. To make matters worse we just had a third party engineer come by to confirm if the solar panels were producing enough energy and it turns out the additional 14 were never connected (still aren't and they have been on the roof for over a year) and their installation caused leaks in our roof that has been creating water damage in our attic for the last year. Still fighting this and currently looking into legal counsel to get these panels removed from our house.

Customer Service is one of the worst I have dealt with. When I called because my system isn't reporting the lady claimed it was caused because of the electrical storm (which we had not had an electrical storm) I told her numerous times we had no storms but she didn't listen. I've called 5 times, still waiting for someone to fix the issue. No idea if my system I producing like they said it would be. I was told when they were trying to get me to sign the contract that they also monitor the systems and would be able to tell if something wasn't working correctly right away. Guess that was a lie, they do not monitor the systems, its up to me to check it daily. Would not recommend Sun Power to anyone. Worst customer service once you sign

So this guy is at our door, can't remember his name, right at dinner time. We stop what we're doing to listen to what he has to say. He seems to be a nice guy, very professional and knowledgeable. I listen to the whole story and am somewhat interested. I provide him lots of my personal information including enough for him to check my credit. He assures me that he will call me the next day and let me know if my house and my credit qualify to move forward. Next day comes and goes and I don't hear from him. A couple of weeks go by without hearing anything. Then I get a letter from this finance company telling me I have a 40k line of credit. Who the heck authorized that? So I have to call them to cancel. Still haven't heard from the guy that caused us to have a very late dinner.

Had solar system installed by one of sunpowers so called authorized dealers in 2016. My home uses 13000kw a year and was sold a 10k system. Since September 2016 the system has only produced 1600kw. My electric bill is over 200 a month and I now have a loan of 240 a month. What I was sold was not what was advertised. False claims and if you purchase a system from sunpower they will do nothing to help you if the dealer is bad. They only stand behind the system if it is leased. So buyer beware don't not buy a system from them. I am going to have to go to court to get the matter resolved. I paid over 40k for a system that will not save me money

Blue Raven is a terrible company, the product is expensive and the customer service is awful. When you call you always get someone new, they never can answer questions and if you have an issue good luck getting a callback. They are vague, our system was not connected in time and we ended up with a high electric bill and a new payment, which we were told would not be the case. They were not aware of Oregon state regulations in regards to installation so they blamed this on our late service, they also tried to blame PGE, but PGE had verified that 5 other homes in our neighborhood were having the same issues and only one home was actually working.They cracked our support beam in our garage and drove screws through our roof showing through in our underhangs. Very shoddy work. They never come on time, the paperwork is late, they can not explain contracts, they email you weeks after you are suppose to receive information, and text message you different messages than what they talk to you about on the phone, not very organized. AVOID The only person who has been the slightest bit helpful was the sales rep., I would recommend him.

Everything bout SP is lie.Signed contract Oct 2015.System wasnt in till July 2016.They promised system would be in Mar.2016.They said county delayed install due to a screw being wrong.They said they'd pay utlites until it was finished. Soon as it got hot they stopped paying.Left me a balance with utility com.$1300 Salesman & Customer Service are rude.Still have not received a copy of contract.My system cost $137,000.THEY SAID MY ROOF WASN'T RIGHT SO I HAVE A GROUND UNIT. THOUGHT MY PAYMENT WAS GOING TO BE $226MTH. IT'S $447.DID I MENTION THEY MESSED UP MY BEDROOM WALL INSTALLING ELECTRICAL BOX???