SunPower: Read 4,360 User Reviews From Real Homeowners

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Tim Cooling Cary, IL

Been calling , emailing for over two weeks to get the wifi hooked up. Been 2 months now and I don't think the array is working. It is July, august and Electric bill is $10 lower than June. Only thing I get from phone calls is, " I will put a message through." They are sure there when money is due. Don't pay them till you see production from the array and everything is working.

2 years ago

Reply from SunPower

Hi, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Sep. 6th, 2022

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Dave G Tualatin, OR

I have had a great experience with Oak Electric, a SunPower dealer in Michigan, but when I contacted SunPower directly about an issue related to a severely delayed installation of batteries due to unavailability of software, customer service at SunPower has been HORRIBLE. After following up with me initially by email and phone, SunPower has gone dark. They simply don’t or won’t respond to any of my follow ups to make contact. This has been going on for multiple weeks. Out of frustration I’m leaving this review.

2 years ago

Reply from SunPower

Thank you for the feedback Dave and we apologize for any inconveniences that may have occurred. Please e-mail us at customersuccess@sunpowercorp.com or send us a private message with your account details if you would like to discuss this further, we would be happy to help make any processes in the future run as smooth as possible. Thank you for helping us change the way our world is powered!

Aug. 30th, 2022

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abby bird Bluffton, SC

between Sunpower and the Installer they referred Thompson and Son Energy, it has been an expensive disaster. I have been without solar working properly for over 8 months. lack of properly prepared installers to fix, Sunpower computer not working, lack of communication with all parties. electric bills now over $400 a month when they use to be under $200.

2 years ago

Reply from SunPower

We apologize for not meeting your expectations. Please expect your Executive Support Specialist to continue to provide personalized support for your case.

Aug. 24th, 2022

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Richard W El Dorado Hills, CA

Really bad experience dealing with the customer service. 3 months gone by and problem is still not resolving. No solar running. on top of that, scheduling team wasted another 3 weeks. no calls to follow up for next repair visit. this top level management of the customer service shouldn't be there working for Sunpower. bunch of unskilled people and don't care attitude.

2 years ago Edited August 9, 2022

Reply from SunPower

Hi Richard, we apologize for the experience you had with us and would really like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Aug. 4th, 2022

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SunRun Refused Me A Solar System Los Angeles, CA

I was at “Costco” one day, and a salesman asked me if I wanted a Solar System. I explained to Tony that I had “Peterson Dean” install a solar system about 5 year’s ago, but I’d like the have 5 Additional Solar Panel’s Added Onto My Existing System. Tony explained that SunRun cannot do this, that they can only install brand new solar panel systems. I also explained that I was interested in a Battery Backup System. He apologized but said that he wasn’t able to help me.

2 years ago Edited July 7, 2022

Reply from SunPower

Hello, we are SunPower and not affiliated with SunRun. We apologize for any confusion and completely understand your frustration. If you are interested, we would love to show you why SunPower solutions are different. Our solar consultants can give you the details and answer any questions you may have. Send us a private message or set up an appointment here: http://bit.ly/1R7yXtX

Jul. 7th, 2022

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l j Austin, TX

Have a lease with them. Have to have autopay setup. My bank was going out of business emailed and called in multiple time to change checking account info. They keep telling me they added count but their system defaults to old closed account. Then they mail me past due and late fee notices. I called one rep last month she said she will remove the late fee. Couple of weeks go by nothing. After that when I call them they tell me it’s my fault. I did everything I could of my end. They don’t care about lease customers stay away!!!!

2 years ago

Reply from SunPower

Hi I j, we completely understand your frustration and want to help. Please send us a private message with your account and contact details and we will have an Executive Support Specialist reach out.

Jun. 17th, 2022

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R Los Angeles, CA

Solar power was installed in March 2022. Took Dept. of Water and Power to install meters until May 9, 2022. Have called, emailed, left messages countless times and system still is not online. The communication is non-existent. Even if they eventually respond it is with vague promises. We chose SunPower because of its customer service. But it is clear that someone is giving fake reviews. Avoid at all costs.

2 years ago

Reply from SunPower

Thank you for bringing this to our attention. We are truly sorry for the poor customer service experience you have experienced so far. This not the standard we represent ourselves with. I'd love the opportunity to restore your confidence in SunPower. When you have a moment, please private message us your property address that is listed on your account. We look forward to hearing from you.

Jun. 13th, 2022

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jo Albuquerque, NM

I've had these solar panels for 5 years. They are great. The customer service is horrible. I added new panels in March and they installed a new monitor at the same time. It has not worked since. I've called repeatedly, they claimed they didn't need to come out and replace it, they only needed to work on the code. They won't let me talk to the person assigned to my case, and despite repeated phone calls and "escalations" they are now saying it might be resolved by mid-June! Beware of this company because if anything goes wrong, you'll spend a lot a time and effort getting it resolved.

2 years ago

Reply from SunPower

We're sorry to hear that your expectations are not being met. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.

Jun. 3rd, 2022

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Nick verzillo Pawcatuck, CT

I had 35 panels installed to cover 100 of Kwh per their design. The panels face south and 12 face south east. Research shows that each panal should produce 2 Khw per sunny day . It's actually less than one. I've been talking to Sun power but they claim they all work fine there for will not send out a tech to verify this on site. There is no shade on the roof from trees. Not to get too verbal VERY DISATISFIED WITH SUN POWER AND *** ENERGY PAL.

2 years ago

Reply from SunPower

Nick, we appreciate the feedback and apologize for any inconvenience. We want to restore your faith in SunPower and have escalated your account issue to our Executive Support Specialist team. Upon reviewing your case a specialist will reach out to you to discuss the next step forward. If you have a preferred way to be reached or have any further information you would like to provide please send us a private message. We thank you for your patience while we move towards a resolution and hope you have a wonderful weekend.

Jan. 28th, 2022

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no sugarcoating

I was quoted 3 different prices for the same system with a price difference of over $15,000. When I asked how come the same system had a different cost, I was told that it varies depending on term of loan. The bigger joke is that they advertise their loans at 0% when they are baking in their fees and interest in the principal! When I cornered the salesperson about it, his justification was, all solar companies do that... Beware of this company practices and if you don't understand how a loan should work, consult someone who does before accepting any contracts from this company.

2 years ago

Reply from SunPower

We are sorry to hear your dissatisfaction with your price inquiries and would love another chance to speak with you about solar. Please send us a private message with your contact information and we will have a specialist reach out to you. We appreciate your feedback and look forward to speaking with you.

Jan. 25th, 2022

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P. Pollock Laguna Niguel, CA

6 of the solar panels failed completely within the first few years. Everybody thinks they are great at first, because at first the panels are probably working. Do you see reviews on here ravinbg about this company after 5 years? Uh..no? Probably not, due to their lousy products for solar energy production failing after a few years and after they have all of your money. Avoid SunPower and find a company with reviews from customers who still have working panels after 5 years..

2 years ago Edited December 30, 2021

Reply from SunPower

Thank you for bringing this situation to our attention. We would love the opportunity to restore your confidence in SunPower. When you have a moment, please send us a private message with your contact details, and we will have an Executive Support Specialist contact you.

Dec. 30th, 2021

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Garry Westover Sacramento, CA

system installed about 10 years ago. Installing dealer is out of business. called Sunpower for support, after 10 days of calling and getting the run around they gave me a reference number with a promise of 48 hour resolution. four days later , no resolution, no call. called them again and now I'm told my system is out of warranty, the 25 year warranty is a lie. Do not buy from these jerks.

3 years ago

Reply from SunPower

Hi Garry, I apologize for the experience you had with us. I can understand your frustration of not receiving the help you deserve. I'd love the opportunity to restore your confidence in SunPower. When you have a moment, please send us your account details.

Nov. 8th, 2021

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Bonnie Buck El Cajon, CA

We bought Sunpower through Baker Solar Electeic. Besides the fact that it took Sunpower 8 months to fully repair our system when a defective panel broke, we discovered the upper row of panels shades the lower row of panels. Neither Baker nor Sunpower stands by the warranty to correct the ridiculously poor workmanship.

3 years ago

Reply from SunPower

Hi Bonnie, We're sorry to hear that your expectations are not being met. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.

May. 22nd, 2021

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Akwinder Singh Hempstead, NY

Be careful before you take any decision. I have in my house and I am paying every month but I am not getting any credit of solar on my electric bill. I called so many times to sunpower the CUSTOMER SERVICE is very very poor and they are very rude. They didn't resolve my problem and I am still struggling. BE CAREFUL BEFORE YOU TAKING ANY DECISION. this is the most worst company I ever saw.

3 years ago

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Tara Lee Wilton, CA

I entered into a contract with SunPower through Better Solar Solutions in early July. I was told it would take 4 to 6 weeks to complete the project. The salesman convinced me that I should do the project in 2020 so that I could get the current tax credit. It is now the end of 2020 and the project is still not complete. I would not recommend using the company without a guarantee on timing. I am beyond disappointed with the execution of my project!

3 years ago

Reply from SunPower

Hello Tara Lee, I'm sorry to hear that your solar project wasn't completed within the agreed upon timeframe and would like to investigate this matter further. Please send me a private message with your contact information so that I can escalate this to our Executive Service team for resolution.

Jan. 4th, 2021

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katt shea ,

We had problems with Sunpower's subcontractor Green Convergence but we are being helped big time by their customer service guys, DJ and Alex now. I am grateful.

4 years ago Edited September 14, 2021

Reply from SunPower

Hello Katt, I'm sorry to hear about your negative experience with Green Convergence. Please understand that Green Convergence is an independent third party contractor who is authorized to sell SunPower equipment and that your review was posted on SunPower's account. We value you as an end user of our equipment and would like to offer any assistance we can in helping you resolve your concerns with Green Convergence. Please send me a private message with your contact information should you require any assistance directly from SunPower.

Dec. 14th, 2020

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Rico Sitompul Auburn, CA

Have heard of sunpower faulty microinverters? Sunpower installed me faulty microinverters back in 2016 and did not inform me about the issue until several years passed by. Yes, they replaced the faulty inverters after i complained for paying high trueups several years. They offered me some $198 compensation for the days of loosing the production. That is rather an insult for me knowing they sold me faulty product. So watchout for sunpower.

4 years ago

Reply from SunPower

Hello Rico Sitompul, I'm sorry to hear about the frustration you experienced with your recent repairs. I've reviewed your case and discovered that your performance concerns were brought to SunPower's attention in August and all repairs were completed in September. I have forwarded your review to our Executive Service team to investigate and determine whether we are able to offer any additional assistance.

Dec. 14th, 2020

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LILLY C Canyon Country, CA

Jessie was very courteous and patient that answered all my questions on phone. Great Live Customer Service and Support. Thank You!

4 years ago

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Barry McCabe Palm Springs, CA

This is my second house with Sunpower. They used to be great. Now calls go through a foreign call center and repair work is subcontracted. But their original installer can't get their attention either. The microinverters in my 4 year old panels failed in early April. They sent a crew in late May but that crew said they's have to send a different crew with different tools. Now I leave voicemail messages and get the same response: they will contact me when they are ready. Something terrible happened to a formerly good company and I'm ready to go to court.

4 years ago

Reply from SunPower

Hello Mr. McCabe, I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback

Jun. 25th, 2020

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Doug Haines Beavercreek, OR

My solar system has been installed for 9 years; it included SunPower Panels organized into two sections, each of which is connected to a SunPower Labeled Inverter. The panels have worked well so far, but both Inverters have died. SunPower has declined to honor their warranty. A review of the Better Business Site indicates the SunPower Warranty is not worth much because they have a variety of ways to avoid honoring it. Delaying their response is a common one. Their panels are good. Their business ethics leave a lot to be desired.

4 years ago

Reply from SunPower

Hello Mr. Haines, I'm sorry to hear that your expectations have not been met. We'd like to look into this matter further. Please be expecting a call from an executive service specialist to review your concerns in detail. We appreciate your business and value your feedback.

May. 29th, 2020

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Alexis Pierce Peoria, AZ

Piece of crap company. Once getting my load controller installed I had to turn it on and off to be able to have my dryer work. This was before the system was activated. Then I had to turn the controller off to have heat, hot water, dryer, stove working in my house. I had to pay for an internet upgrade and now having to look into pest control issues with pigeons and mites because the company wants me to now pay for bird netting through them or I void my warranty.

4 years ago

Reply from SunPower

Hello Alexis, I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. When you have a moment, please send us a direct message with your contact details. Once I have your account information, I can have an Executive Service Specialist reach out to you to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you.

Apr. 25th, 2020

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Jerry Mazzone Staten Island, NY

NO RESPONSE FROM SUNPOWER ON THIS ISSUE..I am a customer of Sunpower since 2017 I am satisfied with the product but I am still waiting on my Property Tax rebate its been 3 years now .I have been working with Erica P from Sunpower with still no Results as of now .Can someone from SunPower please fixed this if I stopped paying you I think I would get your attention ,all I want is what was promised to me from the sales rep Josh V and I never received my referral reward also .PLEASE HELP ME!!!!!!!!

4 years ago

Reply from SunPower

Hello Mr. Mazzone, I apologize for the amount of time taken to resolve your issue. I understand how this process can be frustrating. I will discuss this the property tax issue with Erica. If there is a quicker resolution, we will provide you with that update asap. We truly appreciate your business and value your feedback.

Jan. 31st, 2020

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David Littleton Chandler, AZ

Customer service is terrible it’s going to take at least 5 months to repair a problem with my micro inverters .I would not recommend this company to anyone due to their lack of customer service once they get you to sign you are forgotten

4 years ago

Reply from SunPower

Hello Mr. Littleton, we apologize for the experience you had with us. We'd really like to look into this further. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.

Feb. 4th, 2020

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Erika F Northridge, CA

IT IS THE WORST!!!!! I had issues from the very beginning, showed up at my door not having made an appointment to install the panels, it took almost 9 months to get a rebate and it was not until several emails and texts that we received it. I have sent the company a request for help , since December our system is not functioning, I tried again last week and nobody has reached out to me. This is the worst company with the worst customer service.

4 years ago

Reply from SunPower

Hello Erika, I'm sorry to here that your expectations have not been meet. I would like to look in to this matter further. When you have a moment please send me a private message with your contact information. I will have an executive service specialist reach out to you. We appreciate your business and value your feedback. Thank you,

Jan. 28th, 2020

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Peggy Ann Jarolin Chico, CA

Horrible commitment to customers. Purchased my system as a part of my new home in 2008. 25 year warranty! EXCEPT that the inverter (which I now find out has a 10 year warranty) failed this year and the entire system is now useless. There is no replacement for the inverter and I can not get SunPower to give me any help at all in finding a solution. In fact, I find that SunPower has closed my case filed with them both without advising me and giving me an alternative solution. Customer service is non existent on an over $20K investment which is now totally worthless.

5 years ago

Reply from SunPower

Hello Mrs. Jarolin, I'm very sorry to hear of your negative experience. I'm would like to look into this issue further. Please be expecting a call from an executive service specialist to discuss this issue in detail. We appreciate your business and truly value your business.

Dec. 13th, 2019

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Lynnie hart Wickenburg, AZ

Sales person was awesome and on time. Installer that came by was also very nice and knowledgeable about the next process

5 years ago

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Jeff Blaustein Wellfleet, MA

The panels are great, as was the installer, Blue Selenium on Cape Cod. The customer service from Sunpower, however, stinks. Two microinverters went down in August. Three months later, and numerous requests later, I still do not have a date when they will be fixed. Customer service is 0 stars, performance of the panels is great when they work.

5 years ago

Reply from SunPower

Hello Mr Blaustein, we're sorry to hear your expectations have not been met. Upon review of your account, SunPower has not received any recent inquiries. We would be happy to help in any way we can. Please be expecting a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.

Nov. 25th, 2019

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john Kingsburg, CA

Our solar has been down going on two months. we've been told by the contractor that Sunpower would be contacting us directly to send a person out figure out why the system is not producing. That was two weeks ago. After one week of not hearing from them, I called them. I was told I would be receiving a call and now its been two weeks and still nothing. I am now paying for a system that doesn't work and also a PG&E bill.

5 years ago

Reply from SunPower

Hello John, I am discouraged to hear of your negative experience. Providing excellent customer service is our main goal. I would love the opportunity to restore your confidence in SunPower. Please send me a private message with your contact information and I will have an executive service specialist reach out to you for further assistance. We appreciate your business and truly value your feedback.

Aug. 10th, 2019

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Matt Jackson, CA

System worked for 5 months then went down. It's now 3+ months later and the system still isn't working. And after MULTIPLE trips by SunPower they still have no idea what's wrong or how to fix it. Customer support is pretty much useless and the field technicians sent out have no idea what they're doing. I would never, ever recommend SunPower to anyone.

5 years ago

Reply from SunPower

Hi Matt, I'm sorry to hear your issue is ongoing. I'd really like to look into this further and ensure that you are provide a higher level of support. When you have a moment, please send us a private message with your contact details for further assistance.

Best regards,

Jeremy

Sep. 27th, 2019

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Tom Forked River, NJ

The representative was very informative and answered all of my questions. He made the decision making process easy to understand.

5 years ago

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Elizabeth A Litchfield Park, AZ

We had SunPower in our last home. Great customer service and friendly. We decided to go with SunPower again for our new home.

5 years ago

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Tim Miller Naples, FL

The guy who contacted me evidently looked at older aerial photos of my house and informed me that there were trees which would need to be removed, so my house was not a good candidate for solar. I emailed him back and told him that the trees have already been removed and my roof gets lots of sun. He did not bother to reply. I am very disappointed with this company and its representative.

5 years ago

Reply from SunPower

Hi Tim, thanks for your feedback. I'd really like to look into this further. When you have a moment, please send me a private message with your contact details and I will have a sales associate follow-up with you. I look forward to speaking with you!

Aug. 29th, 2019

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Sara Fresno, CA

I had a wonderful experience with SunPower. Their customer service was great and Damian was so helpful throughout the process!

5 years ago

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Michael Parham Ladera Ranch, CA

Very easy and informative about the whole process also, very transparent about timing for the utility to turn on the power.

5 years ago

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Ellen Randall Lady Lake, FL

I conducted extensive research and found SunPower to be the best option for solar panels. They are great to work with and will go the extra mile.

5 years ago

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clark Santee, CA

There customer service number is a answering machine . they never call back.Have to chat online when you can get a hold of them . There monitoring system is terrible it goes off line .ITS been 3 week had a day for them to show up and they did not show up not even a call .So now i'm back to the chat and have to wait another 48 hours but they won't call me all ready tried this step.So if your looking for good customer service this is the wrong place.If you don't believe me try calling there customer service number or go online and try to chat with somebody good luck.

5 years ago

Reply from SunPower

Hello Mr. Clark, I'm sorry to hear your expectations have not been met. I would like to look into this matter further. Please be expecting a all from an Executive Service Specialist to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you.

Aug. 17th, 2019

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Misty Fair Lawn, NJ

We are about halfway through our lease. Our system is not producing anywhere near what SunPower guarantees it will produce and our utility bills are through the roof. We want an in person check of the system and panels, which the company would never give us when we requested this in the past. I am trying to get in touch with the rep who was very helpful four years ago, but my email was returned. If there is a person assigned to reading and responding to these reviews, I would appreciate your contacting me.

5 years ago Edited November 29, 2021

Reply from SunPower

Hello Misty, I'm sorry to hear of your situation. It is our understanding that you have discovered that faulty wiring in the meter is the reason for the power outage. We are glad that you were able to discover the resolution. If you have any further questions please do not hesitate to contact us again. We appreciate your business and value your feedback.

Aug. 1st, 2019

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∫Bradley Smith Summerfield, NC

Your sales person did reasonable job He took a little too long to get back to us and interest had cooled off. The price is too high and payback is impossible. It looks like your price would have been OK BUT looks like you added the rebate on your price voiding any help it would have been!

5 years ago

Reply from SunPower

Hello Mr. Smith, I'm sorry to hear your experience with one of our third party dealers, did not meet your expectation. When you have a moment please send me a private message with your contact information. I can have one of our inside sales team members reach out to you. They may be able to provided additional options for you. We truly value your feedback and we look forward to speaking with you. Thank you!

Jul. 22nd, 2019

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MIGUEL AGUILAR Bound Brook, NJ

I was told by the sales rep that i would not be paying much to pse&g but that's not true i told the rep and showed him the bill how high it was and told him are we going to have enough panel to help with that he said yes but know they saying i use more than what it produces. why didn't he put enough solar panels to help the dont listen and promise a lot. then they say refferal program of 500 i did and not even that

5 years ago

Reply from SunPower

Hello Mr Aguilar, I'm sorry that your expectations have not been met. I would love the opportunity to restore your faith in SunPower. Please be expecting a call from an executive service specialist to discuss your concerns in details. We appreciate your business and truly value your feedback. Thank you.

Jul. 18th, 2019

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Jesus Zepeda San Jacinto, CA

Michael J was awesome!! He explained everything every step of the way. He went above and beyond! Great customer service!!

5 years ago

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Kalin C Roseville, CA

Bruce was great. He was very knowledgeable and helpful with the questions I had regarding Solar. I would recommend him in the future.

5 years ago

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MIchael C Fishbein Encino, CA

Very pleased. All is working well. I have added two electric cars and my electric bill is basically taxes and fees only.

5 years ago

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Gary Eigenberg Milford, CT

Working with SunPower was a positive experience from the beginning and all the way through installation. Very professional and quality products.

5 years ago

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Pedro Godoy Hopatcong, NJ

Although no hard sell was required as I was “all in” from the get-go , process ran smoothly and am elated with the results this far.

5 years ago

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Robert Robbins Enfield, CT

Anyone at the company that I’ve had contact with has been extremely helpful. It was a great experience and I would recommend it to anyone.

5 years ago

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Cheryl Franklinville, NJ

Although the process took longer than I hoped due to township inspectors etc. the system is running great and their customer service people are wonderful.

5 years ago

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Neilson Spencer Jewett City, CT

While solar power is a great idea, the solar companies are incredibly misleading and greedy. I was promised my average yearly electric would be lower but instead I have four months out of the year that are any savings at all, the rest of the year my electric bill almost doubles. And there is no way out of this contract, so I'm stuck with a solar bill that goes up every year on top of my electric bill.

5 years ago

Reply from SunPower

Hello Mr. Spencer., I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.

Jul. 11th, 2019

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Ness Waterbury, CT

Customer service was great and made the process easy to understand. Installation too about a business day with employees respectful of our home and roof.

5 years ago

Reply from SunPower

Congrats on going solar, Ness!

Jul. 10th, 2019

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John Siggson Escondido, CA

Everyone was very helpful and truly concerned with me and the appearance of the job. All questions was answered without delay.

5 years ago

Reply from SunPower

Congrats on going solar, John!

Jul. 10th, 2019

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Loc Valley Center, CA

I have converter failed, call the company they can’t give me the date because it on back order. I call Baker electronic get the same answer. I read the contract, all it mention is “if something goes wrong the solar can’t give out the amount they promise then they will give you 15 cents per KLW that they under produce. SDGE charge me wayyyy more than 15 cents. I will continue to wait until they give me new converter. Now I have two Bill to pay. One from SDGE $400 and the other one from the solar company $254. I am on my two month waiting for them to replace my converter.

5 years ago

Reply from SunPower

Hello Loc, I am sorry to hear of your negative experience. We'd really like to look into this further. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.

Jul. 8th, 2019

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