SunPower: Read 5,302 User Reviews From Real Homeowners

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Lauren Fishback

My sun power system went live in the latter part of May 2016. In my contract is states we are to produce 33kw per day. We leased a 17 panel system. Shortly after it took 7 months for the installation and system to actually go live, it started to have a decline in production. To which was deemed the system wasn't powerful enough to supply our needs. October 31, sun power had smart energy solar out to install 4 additional panels at no additional cost. That day our system stopped monitoring. No one contacted me from either sun power or smart energy solar. I did ALL the calling to rectify the situation. One day 3 weeks later, on its own, it started monitoring. Only instead of producing more like it should, it was even less. So it went from 33kw per day, to 21kw and now with 4 additional panels to 17kw. It has also stopped monitoring. Their call center only says their waiting for the resident supervisor to call me, who never does. Nothing has been done to correct my problem!

9 years ago

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Mike Carlson Peoria, AZ

Looks good - doesn't deliver. Went with Sun Power after looking at equipment & relying on their estimates of our power needs. Was betrayed by what turned out to be an incompetent estimation of our needs. Installation was a nightmare. Local dealer delayed installation for months. Did not install per the approved plan. Result was that city red tagged the project. Once city approval was obtained, HOA approval requirements were simply ignored. Finally had totally inappropriate shield installed that was never cleared by HOA. Sidewall equipment was never painted as required. Process started in Feb. It is now Nov ... do the math. Installation still in progress. Installed system woefully underpowered. 30 panels installed after our questioning adequacy of initial proposal. Were assured that 30 panels would cover our need. 4 months experience suggest that the installed system is 20% underpowered. No longer receiving communications from Sun Power ... am receiving monthly bills. Stay away from Sun Power.

9 years ago

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Suzy Hayes-Tripp El Dorado Hills, CA

In the new era of "let the buyer beware", we can only give kudos to Sunpower. From customer service, to monitoring production, to the actual products. We rate an A+

9 years ago

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JJT Beaverton, OR

I have a large no soliciting sign 1" under my doorbell for many reasons. The first time Blue Raven showed up was on a week night at 8:30pm. I was shocked they were there so late, disregarded the sign, rang my doorbell and proceeded to lie to me that thy weren't selling me something. I asked them, politely, to leave after telling them we were not interested. I also asked them not to come back. Tonight, Friday night, two new sales people showed up, this time at 7:45pm, rang my doorbell (yes, the sign is still up) and started going through the same shpeel. They're not selling me anything and would like 2 seconds. When I said no and asked them for a second time not to come back the rep raised his eyebrows, rolled his eyes and flippantly said 'well good nigt then'. Seriously! It doesn't matter why I have a no soliciting sign (baby sleeping, barking, old and agitated dogs, not interested, you name it) a company should be respectful of the homeowner's wishes. This sales tactic tells me that their training and customer service is not a priority. After reading other reviews here, I'm not surprised. Not impressed.

9 years ago

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David Trujillo Northridge, CA

Worst Customer Service ever, no ones follows up on anything, I kept having to call and probe them for current info and to keep the project going. They made several mistakes which cost time and money, they broke personal items at my house and have not replaced them, during the install they disabled my air conditioner, and told me to call an electrician to come out and look at it.? For every mistake they made, they always put the burden on me to provide info to fix their incompetence. I would never recommend this company to anyone, I just wish I could get out of this contract, but I am stuck with this company, I should have checked the market better for Solar companies that provide better customer service than Sunpower, they are the worst.

9 years ago

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Bill Fronapfel Staten Island, NY

Do no tuse SunPower. I have had nothing but problems with sunpower and its supplier Amergy (Americian renewable energy since Sept of 2013. They don't return calls, lose paperwork file for permits late and the bigone they damaged my NEW roof and interior of my house due to leaks. I've been in contact w/ amergy about this and the women I spoke too was complaining they are loosing a fourtune due to ALL the repairs they have to make. Amergy sent someone to check out and repair the damage and they did not speak English!!! Sunpower contacted a company which does not do repairs (why contact them???) This company sent someoneone who said they would do the repairs.. Sunpower superviser says she will pass it on to her superivsor; this has been going on for over 2 months and I reported the damage over 4 months ago. Because of the damage they may be moldd in the ceiling and I told them that and this did NOT seam to be a concern to them, Do not use SunPower they 'don't" care. The only thing they worry about is profit!!!

9 years ago

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KENNETH RAY WELLS Phoenix, AZ

This company doesn't currently service Arizona. That's what this best company review says and I agree with that as far as their customer service goes. They do still have nine dealers in the Phoenix area but they mostly are just subcontractors that install the panels. SunPower has to agree on almost every thing that's done and that can be nearly impossible. Sometimes when you need to contact them, you will have to speak to their representative in the Philippines and it could be hard to understand exactly what they say. The company does have good panels and their leasing contract keeps your payment the same every year. The problem I have with them is their installer that did mine lost their state license, did shoddy work, and now it's difficult to get them to fix anything. They may eventually allow their dealers to truly maintain all their installations without so much difficulty but until then, I would wait or check out others. I've had three or four problems but my latest one is the pigeon invasion building nests under their solar panels. I can't have just anyone fix this problem because SunPower has to approve. I'm still waiting for at least some kind of document allowing me to go ahead or for them to choose someone. I need more than just a referral number to call if it's to an unlicensed, unbonded, and uninsured exterminator. I began calling about this in January and now there's so much nesting material under them that it's a fire hazard.

9 years ago

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Sharon Siegel Middletown, NY

This company took a $1000 check on June 3, 2016 and promised it would not be cashed but was rather just to hold to show our interest. On June 23, 2016 we were paying a bill online and noticed that without any notification or communication at all, this $1000 had been cashed and the $1000 taken out of our account. We started emailing but no reply, and today after a couple of phone calls ended up getting sales pitch after sales pitch when we demanded this money back. We have now initiated a complaint with the Better Business Bureau and New York State Attorney General's Office. Beware when dealing with SunPower by New York State solar Farm. Our contact person is Tate Lacy.

9 years ago

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Assunta TUMMOLILLO Hillsborough, NJ

As I was serving dinner, A sales representative from Renewable Energy, knocked on the door, I asked if he could please go solicit another house while we were eating dinner, he said, that we were the only house on the whole block that was approved for a Grant from the Government, I asked if he could come back another day, he said, that after that day the Grant would run out, there was also a rebate from the company which would allow us a generator, I kept saying the math, does not equal out at the end, He only made the offer for the lease agreement, I had no information on the solar panels, I asked if we could please have a couple of days to think about it, he said impossible offer is going to run out today, needless to say, to make us sign papers he promised us the moon, I signed the papers, because by this time, it is very late, we are tired, we did not read any papers, so in reality, I don't know what I signed, as a matter of fact, My Name on the Papers is Carla Tummolillo, but in reality, my name is, Assunta Tummolillo, Carla is a nickname which my dentist office has my care credit, maybe Thats how can the Government approve me for a grant, but its the wrong name. I asked for all the paperwork of the promises he made us, copies were never given to us, when I called to see if he could send us the copy, they said that the guy, was no longer working there. They Started Job early May finshed in either September or October. After they finished they sent us a bill, stating that we owe the $16,000 down and $205, but because there was a misunderstanding, they are willing to work with us and charge a monthly payment of $405, that means that the $16,000, turned to $48,000, also the panels they put in the front of my garage, during the day whlile we are at work, the snow melts falls off the solar panels right in front of the garage doors, causing damage to my driveway, after a couple of months my neighbors got solar panels but they are a newer model, so not only I got charged so much money, but its a discontinued item. The representative made no mention of a PPA, Living in New Jersey I do not think the solar Panels are worth it, I know there is a law that states, people have to get their money's worth, in New Jersey

9 years ago

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Bill Fronapfel Staten Island, NY

I have had nothing but problems w/ sunpower and their contractors since sept 2013. After a year plus of delays the panels were installed. I put a NEW roof on so as not to have problems with leaks; well I was wrong, my roof leaks ans the water damaged 3 ceilings and a wall in my house. I called Amergy aka American Renewable Energy who sold me and had the panels installed to fix the leakes; they sent me a contractor who does not speak english.No response after I complained again. I then called sunpower they called amergy they did not get back to sunpower; this is not the first time this has happened. After calling sunpower they sent someone, this person said the leaks were due to faulty installation after more then 3 weeks still NO response even after I called and they said this report will be forwarded to the proper department. As of now I have stopped paying them and will not pat them till the repairs are done to my satisfaction.

9 years ago

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Kate hutton Salt Lake City, UT

I do not have their product but their sales people stopped at my home yesterday. When the asked if I had considered solar energy, I explained I am 100% solar powered at my home. Simple mistake not noticing all the big panels all over my garage, right. At this point the company rep. had smart mouth comments about our purchase and the company from whom we purchased. I had been perfectly polite and friendly through the entire conversation. Now, I want the mouthy young man to know that is NO proper sales tactic! I will NEVER recommend his company to anyone who asks me about solar companies! And those who read this may find it as off putting as I do.

9 years ago

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Justin Powell Salt Lake City, UT

The install went great. I needed the to come back and move the meter to get my trailer out they were there the next day no problem. When it came time to get tax info our talk to my sells rep, it was almost two months when I called blue raven and told them to tell my sells rep not to bother we were done with him. I still had some unanswered questions so I needed a new sells rep to contact me with some info I got a message to call him when I called I was put on hold then hung up on. Don't worry blue raven I will figure it out myself.

9 years ago

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robert johnson Union City, NJ

If you live in NJ this is the best solar company. Not only do they have the least expensive rates and fastest time to install, but they give you 6 months free power!!

9 years ago

Reply from SunPower

Hi Robert, thanks for your review. We appreciate your business. - Abigail W., Blue Raven Solar

Dec. 16th, 2020

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M Friedman Miami, FL

I visited SunPower's website and completed the pop-up inquiry box. I received a call the following day from an "authorized" SunPower Contractor. I was not given any additional options if I wanted a SunPower PV system on my home. After providing the Contractor, in Miami, FL with a $13,000 deposit, I received nothing. The contractor has not returned calls for more than I month. The deposit was given more than five months ago. I contacted SunPower for some assistance and after nearly a monthly they offered to provide me with the names of other contractors but zero relief, not even a partial discount on the panels to help complete my system after sustaining a loss of $13,000. I would be very careful in dealing with SunPower they appear not to scrutinize their authorized contractors well and provided me no assistance after having a problem with their local contractor

10 years ago

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EL C Cleveland, OH

I am a big fan of BRS!! I have successfully completed one referral and most certainly plan on continuing to talk to my friends and family about installing solar panels...with BRS!! The process was easy, no heavy sales pitch and they were quick from agreement to installation.

1 year ago

Reply from SunPower

Thank you so much for your kind words, EL. We appreciate you taking the time to share your experience with us. Please do not hesitate to reach out if ou need anything in the future! -Maddie B.

Jan. 24th, 2024

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Leslie Jones Seattle, WA

Great customer service. Attractive panels. Always had enough power even on cloudy days. Reduced my power bill for PG&E to $7.00 a month with 1 large payment in December. Highly recommend Solar power for everyone

3 years ago

Reply from SunPower

Hi Leslie Jones, we're so pleased that you love your panels. Thank you for sharing your experience.

Sep. 28th, 2022

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Erin Capitena Denver, CO

Blue Raven has been so easy to work with - great sales rep, good communication about design plans and permitting, great install team, and provides expectations regarding next steps. Highly recommend!

3 years ago

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Stephen Manley Independence, MO

Super easy and great to work with! The whole process was as painless as possible. Only reason it isn't 5 stars is because there was some trash and installation items left in the yard when the install was done that we had to clean up.

3 years ago

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D Thatguy Seattle, WA

The installers of crew 4 were great. Worked with me on the cable path to the box to make it less visible. Installed in a day, cleaned up after themselves, overall good experience.

3 years ago

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gricel valdez Yuma, AZ

I had a pretty good experience with sunpower. The salesperson was knowledgeable and friendly. The only problem was he wasn't local and neither was the office. Who would service my panels if I had a problem? Then it came down to pricing and even though they were competitive, not having an office nearby was the deciding factor.

3 years ago

Reply from SunPower

We appreciate you taking the time to share your feedback with us and are so glad to hear that you received great service. If you have any further questions or concerns please send us a private message and we will reach out.

Jun. 22nd, 2022

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Tricia Callahan New Orleans, LA

Blue Raven handled all of our permits, including the paperwork with our HOA. They made the process clear and simple. They communicated with us every step of the way, from the array design to post-installation inspections.

3 years ago

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Rishard Krehe Orlando, FL

Called to get general information, very helpful and knowledgeable folks, gave me good option and lots of useful information. Highly recommend for the expertise and good service.

4 years ago

Reply from SunPower

Rishard, we are so glad we could help! If you have any more questions, reach out to us again.

Oct. 25th, 2021

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Tx Mike Columbus, TX

I have been trying to find a company that will install some solar panels I already own plus some additional ones and the requisite inverters, disconnects etc. for a grid tie system. No one seems to want to do this as they keep pushing this solar lease option. As far as I'm concerned as a homeowner, paying a monthly lease is no better than paying a monthly utility bill. I think that these solar companies should have to state SPECIFICALLY in their advertising that they only offer solar lease packages. It would save a lot of time and trouble!

4 years ago

Reply from SunPower

Hi Mike, we sincerely apologize for any inconvenience we may have caused. We want to help and get you in touch with a solar advisor. If you would still like help, send us a private message with your contact information and we will have one reach out to you. We appreciate the feedback and look forward to speaking with you.

Nov. 16th, 2021

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Verified Customer

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Anonymous

Everything is a nice fit and finish. It went great, no problems.

2 years ago

Reply from SunPower

It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Thank you for helping us change the way our world is powered!

Jul. 25th, 2023

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Verified Customer

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Jack Makowski

Sunpower works as advertised. Your installer, HES has been difficult to deal with.

2 years ago

Reply from SunPower

Your feedback is essential to us in improving our services; thank you for sharing your experience. If you still have questions please call our support team at 1-800-SUNPOWER (1-800-786-7693) or shoot us an email to customersuccess@sunpowercorp.com. Thank you for your feedback and we look forward to talking to you.

Jul. 12th, 2023

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Verified Customer

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Sheikh

High quality service and reliable solar system, would recommend for sure!

2 years ago

Reply from SunPower

We appreciate the glowing review and are thrilled that the team exhibited outstanding professionalism. If there is anything that we can assist with in the future, don't hesitate to contact us. Thank you for helping us change the way our world is powered!

Jul. 12th, 2023

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Verified Customer

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Graham Williams Ripon, CA

It works really good now just waiting to see when my bill will decrease

2 years ago

Reply from SunPower

It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Thank you for helping us change the way our world is powered!

Jul. 5th, 2023

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Verified Customer

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Sadiann

System was turned on in January 2024 and has been working perfectly

2 years ago

Reply from SunPower

It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Thank you for helping us change the way our world is powered!

Jun. 28th, 2023

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Verified Customer

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Lino Chicago, IL

From Sales process to contract to install to commissioning it was all great!

2 years ago

Reply from SunPower

We appreciate you sharing your exceptional experience, Lino. Thank you for helping us change the way our world is powered!

Jun. 22nd, 2023

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Verified Customer

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Anonymous

They are very quick to respond to any inquiries, and it seems to be very high quality.

2 years ago

Reply from SunPower

It is wonderful to read how exceptional your experience has been. Thank you for helping us change the way our world is powered!

Jun. 22nd, 2023

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Verified Customer

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Jessie

The people that came to install it were very helpful, cooperative, informative.

2 years ago

Reply from SunPower

It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Thank you for helping us change the way our world is powered!

Jun. 22nd, 2023

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Verified Customer

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Joshua Lich Los Angeles, CA

Good to work w/ a team that can handle end to end. Have had some issues with getting a SGIP rebate.

2 years ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Jun. 21st, 2023

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Verified Customer

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Thomas Davenport, IA

one of the more effecient panel. Had has a very good rating. what we wanted at a good price.

2 years ago

Reply from SunPower

Hi Thomas, we are so happy to see how satisfied you are with your SunPower system. Please reach out in the future with any further questions that may arise or any additional feedback. Seeing clients happy and confident with their results in choosing SunPower is always a pleasure. Thank you for helping us change how our world is powered!

Jun. 15th, 2023

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Verified Customer

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Wayne Dallas, TX

Relatively competent. Knowledgeable and open to suggestions.

2 years ago

Reply from SunPower

Hi, thanks for taking the time to post a stellar review for us! We are delighted to see that you received excellent customer service. Feel free to contact us if you have more questions in the future.

Jun. 14th, 2023

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Verified Customer

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Frank Sanzo West Hartford, CT

Product is great customer service is great so far very pleased

2 years ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

May. 24th, 2023

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Verified Customer

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Brandy Stubblefield

We love how easy it is to monitor the solar input and output

2 years ago

Reply from SunPower

We are happy to read you are enjoying your system and received exceptional experience, Brandy. Thank you for helping us change the way our world is powered!

May. 24th, 2023

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Verified Customer

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Jeff Sherwin Lancaster, CA

They excited exactly what they said they would do. A year in its fantastic

2 years ago

Reply from SunPower

Jeff, it is wonderful to read how exceptional your experience has been. Thank you for helping us change the way our world is powered!

May. 24th, 2023

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Verified Customer

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Gregory Liberty, IL

They responded so quickly when I had a problem. It's been pretty dependable.

2 years ago

Reply from SunPower

We are glad your concerns were quickly responded to and completed to your satisfaction. If you have any needs in the future, please reach out to us for help. Thank you for helping us change how our world is powered!

May. 18th, 2023

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Verified Customer

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Steve D Los Angeles, CA

A couple of months in and I'm impressed truly cut my electric bill.

2 years ago

Reply from SunPower

What a wonderful review! We are so happy to hear of your savings and satisfaction with our products. Thanks for helping us change how our world is powered!

May. 17th, 2023

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Verified Customer

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Dallas 'Ewa Beach, HI

Reliability. I enjoy the conscience of checking functionality from any where

2 years ago

Reply from SunPower

Seeing your satisfaction with your transition to solar is such a joy. Please get in touch with us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

May. 17th, 2023

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Verified Customer

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Anonymous

The customer support that sunpower provides is great. Install was great.

2 years ago

Reply from SunPower

We appreciate your review and delighted to read that you are enjoying your system. If you still have questions please call our support team at 1-800-SUNPOWER (1-800-786-7693) or shoot us an email to customersuccess@sunpowercorp.com. Thank you for your feedback and we look forward to talking to you.

Apr. 18th, 2023

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Verified Customer

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Larry Grover Beach, CA

Everything went very easy, very quick, very efficient. It was very simple.

2 years ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Apr. 14th, 2023

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Verified Customer

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David Clovis, CA

When I call with questions, they take care of it. I haven't paid an e-bill in 2 years.

2 years ago

Reply from SunPower

David, we appreciate you sharing your exceptional experience with us. It is great to read that you are enjoying your solar savings. Thank you for helping us change the way our world is powered!

Feb. 27th, 2023

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Verified Customer

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Cliff Strathmore, CA

This is a great company, great to work with. So far it's been problem free.

2 years ago

Reply from SunPower

Cliff, we appreciate the feedback and we are delighted to read you have had a great experience. Thank you for helping us change the way our world is powered!

Feb. 27th, 2023

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Verified Customer

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Aaron Montgomery, IL

It has lived up to its promise of power production, and I've seen it reflected in my bill.

2 years ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Feb. 23rd, 2023

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Verified Customer

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John Soden Indian Wells, CA

Excellent product. Strong, over-and-above customer service from Renova

2 years ago

Reply from SunPower

John, we appreciate your review and feedback. It is wonderful to read how amicable your solar experience has been. Thank you for helping us change the way our world is powered!

Jan. 5th, 2023

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Verified Customer

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Conell hatton Grahamsville, NY

They have been great to deal with from the sales man to the installers to customer service it's been great

2 years ago

Reply from SunPower

Conell, we appreciate you sharing your wonderful experience with us. Thank you for helping us change the way our world is powered!

Jan. 5th, 2023

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Verified Customer

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Leonard Waugh Saint Petersburg, FL

It worked from startup with no problems and is still working today.

2 years ago

Reply from SunPower

Leonard, it is wonderful to read how exceptional your experience has been. Thank you for helping us change the way our world is powered!

Jan. 5th, 2023

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Verified Customer

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Philip Stepping Linden, CA

Easy process for instillation and getting questions answered

2 years ago

Reply from SunPower

We are thrilled to see how satisfied you are with the installation process. We're always here to help and are just a call, message, or email away. Thank you for helping us change the way our world is powered!

Jan. 5th, 2023

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Verified Customer

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Jeff Nix Bloomington, IL

Super responsive and professional. Good communication and financing options.

2 years ago

Reply from SunPower

It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Thanks for helping us change how our world is powered!

Jan. 5th, 2023

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