SunPower: Read 4,360 User Reviews From Real Homeowners

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Verified Customer

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Dave Rees

Great customer service, quality install, high quality components.

4 years ago

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Verified Customer

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Chase Hamiter

Everything went as expected and the installers were consciences

4 years ago

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Ron

great product, warranty, service. I wouldn't go to anyone else

4 years ago

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Malcolm Smith

I am happy with the work they did and the product they provided.

4 years ago

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Patrick Przybyla Apple Valley, CA

Installation, product and customer service has been excellent

5 years ago

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Verified Customer

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John E Lake Havasu City, AZ

Very good service, the quality of the solar panels are excellent

5 years ago

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Verified Customer

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Judy Tiptoes Goodyear, AZ

Equipment: consistent power generation; Employees: responsive to issues

5 years ago

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RC

Prompt - enjoy the online portal to see how much power I am producing

5 years ago

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Ming in Berkeley

It meets my expectation of producing the amount of solar powder but I cannot measure its usage!

5 years ago

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Walnut Port Angeles, WA

Knowledgeable people, quick installation and customer service

5 years ago

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Steve & Cyndi Valencia, CA

Excellent product and great service. installtion went very well.

5 years ago

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RuthRep Port Angeles, WA

This company is going above and beyond to make sure I'm satisfied.

5 years ago

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Ronald Los Banos, CA

Great system,guality panels and great option for least or own

5 years ago

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Britdill

They were efficient and speedy. Follow up questions quickly answered

5 years ago

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Verified Customer

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Joe

My solar system is working better than expected, their customer servir is great

5 years ago

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David Linnell

Best product on the market, franchisees where and equal factor.

5 years ago

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Rene Torres

Have had no problems with SunPower and my bills have been wonderfully low!

5 years ago

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Layton

Very professional and honest. Took time and answered all questions, not pushy.

5 years ago

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grandpa in waiting

Highest production of power per panel and best 25 year warranty

5 years ago

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Jerry Ferro

Just great service and great product super customer service

5 years ago

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Kim H

Great customer service and product. Everything they said would happen, did!

5 years ago

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Bill & Kathy

Efficient, professional, quick, courteous, helpful, friendly and Trustworthy

5 years ago

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Marzman Manteca, CA

No problems except for this survey which requires 40 characters!

5 years ago

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Mark Lauer San Jose, CA

High quality products. Average (but improving) execution of administration and support.

5 years ago

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Verified Customer

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Arek Puzia Walnut Creek, CA

Great service and installation. The team was on time and did a great job.

5 years ago

Reply from SunPower

Congrats on your new solar system, Arek!

Aug. 5th, 2019

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Verified Customer

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Christo Tonev San Jose, CA

They have very high quality products and their installation service is great.

5 years ago

Reply from SunPower

Thank you Christo!

Aug. 5th, 2019

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Verified Customer

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Excellent

Because of the excellent service and how great everything is.

5 years ago

Reply from SunPower

Thank you!

Feb. 20th, 2019

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Verified Customer

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Denise and Rob Ciccarelli

The installers were friendly, informative and clean! Great group of guys!

5 years ago

Reply from SunPower

Thank you Denise and Rob for choosing SunPower.

Mar. 1st, 2019

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Verified Customer

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Ryan Cayabyab

Exceptional customer service! Delivered a quality installation on schedule!

5 years ago

Reply from SunPower

Thanks Ron!

Mar. 1st, 2019

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Verified Customer

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Peter Kallinger

Works as advertised with excellent quality panels and accessories.

5 years ago

Reply from SunPower

Thank you, Peter!

Mar. 1st, 2019

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Verified Customer

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Lee

Honest and up front very good representayiont takes time with custumer

5 years ago

Reply from SunPower

Thanks!

Mar. 1st, 2019

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Verified Customer

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Lisa A

Exceeded all expectations from the initial bid to the installation.

5 years ago

Reply from SunPower

Thank you, Lisa! Congrats on going solar.

Mar. 1st, 2019

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Verified Customer

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Steven Peck Rancho Mirage, CA

Very good service and delivery. Would recommend them to all.

5 years ago

Reply from SunPower

Thanks, Steven!

Feb. 6th, 2019

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Verified Customer

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K b

Very helpful and also met all the deadlines that they promised

5 years ago

Reply from SunPower

Thanks!

Feb. 6th, 2019

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Verified Customer

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Excellent service!

Very professional and walked me thru the whole process all the way.

5 years ago

Reply from SunPower

Thank you for choosing SunPower!

Feb. 6th, 2019

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Verified Customer

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Top Solar Company

Great solar panels. Great workers. Great speed and customer treatment.

5 years ago

Reply from SunPower

Thank you!

Feb. 6th, 2019

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Verified Customer

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Keith

Very responsive, no pressure sales and great customer service and follow up.

5 years ago

Reply from SunPower

Thank you Keith! Our solar advisors are great about how they work with prospective customers. We often hear that people appreciate a low-pressure approach.

Feb. 6th, 2019

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Verified Customer

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Gause

Whenever I had to call for service troubles, my answers were answered quickly!

5 years ago

Reply from SunPower

Thank you!

Feb. 6th, 2019

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Verified Customer

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Eric B Franklin Square, NY

The system and the panels are fantastic! They perform as expected!

5 years ago

Reply from SunPower

Thanks, Eric!

Feb. 6th, 2019

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Verified Customer

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Kevin Kocher Easton, PA

Working with your contractors was very easy time will tell with the rest

5 years ago

Reply from SunPower

Thank you, Kevin. Don't hesitate to reach out if you have any questions once your system is up and running and producing clean energy for you.

Feb. 6th, 2019

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Verified Customer

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Mark Krogh

everyone was excellent to work with. The solor system is great

5 years ago

Reply from SunPower

Thanks, Mark!

Jan. 9th, 2019

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Verified Customer

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John in Lake Havasu Lake Havasu City, AZ

Don't ever hear from them. I hear they haven't received my signal and when I did what they requested never heard back if they were now receiving it.

6 years ago

Reply from SunPower

Hello John, Sorry to hear you're experiencing an issue. I'll send you a private message so we can troubleshoot this for you.

Dec. 19th, 2018

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Verified Customer

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Calfid Granite Bay, CA

Good reliable product that performs well, in operation for over 6 years

6 years ago

Reply from SunPower

Glad you're happy with your system!

Dec. 19th, 2018

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Verified Customer

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Chs Sacramento, CA

Had them for over five years but nobody checks up and make sure it gets maintained. Not even a reminder for maintenance.

6 years ago

Reply from SunPower

Thank you for your feedback! If you have any specific maintenance questions, please give us or your installer a call, but in general your system should be very low-maintenance. The main action you'd need to take would be to make sure the panels are kept clean. There are many great local panel cleaning services that should be able to take care of this for you at minimal cost.

Dec. 19th, 2018

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Verified Customer

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Raymond Foote Palm Springs, CA

In the beginning we had some problems. Now I receive an invoice on the computer each month.

6 years ago

Reply from SunPower

Glad everything is running smoothly now, Raymond.

Dec. 19th, 2018

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Verified Customer

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Ralph Takakjian Fresno, CA

The local rep did a poor job of assesing my needs. have a pool not a spa,2 freezer s,two refrigs etc etc etc

6 years ago

Reply from SunPower

Hi Ralph, Sorry to hear that your system wasn't initially installed as promised. I see from our files that we expanded the size of it to meet your needs. If it's still not performing up to our performance guarantee, certainly please give us a call so we can help you with this.

Dec. 12th, 2018

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Verified Customer

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Cynthia Stevenson Ranch, CA

Great customer service. Convenient use of the monitoring system

6 years ago

Reply from SunPower

Thanks for choosing SunPower, Cynthia.

Dec. 12th, 2018

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Verified Customer

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RJF Ronkonkoma, NY

Haven''t had any problems and the keep the website up to date.

6 years ago

Reply from SunPower

Thanks for your feedback, RJF!

Dec. 12th, 2018

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AJ Surprise, AZ

Absolutely the worst customer service I’ve dealt with - apologies like crazy but no performance - in a month from now it’ll have been 1/2 a year without power and no word on when it’ll be fixed. All I’m left with is major regrets for my Sunpower contract. Buyers beware!

9 months ago

Reply from SunPower

Hi we are sorry for the inconvenience, if you need assistance, please contact us using the new Help Center in the mySunPower app. You can find the Help Center in the menu under your profile tab in the app. You can also find answers to commonly asked questions and other resources via the Support and Resources page at us.sunpower.com.

Mar. 6th, 2024

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Alex Scharf

My solar monitoring system went out last summer. Sunpower has been “trying to locate a tech” to assign to fix. I’ve yet to have one tech assigned to diagnose the issue. Customer service for this company is dog sh-t at best.

10 months ago

Reply from SunPower

Alex, we're sorry to read you are experiencing issues with your case and want to help. Your open case has been submitted to our escalations team for investigation and follow-up and you can expect an update in the next 24 business hours. Thank you for bringing this to our attention and we look forward to talking to you soon.

Feb. 1st, 2024

SunPower Reviews