SunPower Reviews
8.3
Overall Score
McDowell Leander, TX
Customer service sucks. I am not seeing any hardly savings at all. My electric bills is still running at $350.00 a month I had a whooping savings of $89.00. My bill for Sun pro is $189.00 a month which means I am paying an extra $100.00 a month for my electric bill. I faxed them copies of my electric bill a month ago as requested and still have not received a phone call from them. They called me today after I sent an letter to them on there site and the customer service rep can not get hold of a supervisor. Is there anyway I can get out of this contract? Probably not. I will be getting hold of the BBB if I do not get any response.
6 years ago
Reply from SunPower
Hello Mr. McDowell, I'm sorry to hear that your expectation have not been met. I would like to look into this issue further. When you have a moment, please send us a private message with your contact details. Once I have your account information, I can have an Executive Service Specialist reach out to you to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you.
Nov. 5th, 2019
Unhappy Trabuco Canyon, CA
We installed Sunpower for a personal friend. The installation company is no longer in business. Their inverter is no longer working because they said it somehow got some water damage and it is not covered under warranty. Everything was installed correctly but moister got into the inverter and they said even though it is in within the 5 year warranty moister damage is not covered. So now they are paying for a system that does not work. The faulty box that it is in that lets moister in is Sunpower a fault... not ours and should be covered. This is not right and we are so angry. Has anyone sued over this as this is a next step we are thinking
6 years ago
Reply from SunPower
Hello, I'm sorry to hear that your expectation have not been met. I would like to look into this issue further. When you have a moment, please send us a private message with your contact details. Once I have your account information, I can have an Executive Service Specialist reach out to you to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you.
Nov. 5th, 2019
John S. NYC Staten Island, NY
I had solar panels installed in August. They stopped working in March 2019. My electric bills show no solar generated. Company refuses to address bill Solare panels installed in August 2018. Panels shorted out in March 2019. Company repaired the problem in October 2019. Con Edison bill shows no solar generated from March 2019 through October 2019, when panels were malfunctioning. My electric bills for the period March, April May and June July August were over $1,000.00. Bill stated no solar generated. I called Con Edison and was told I needed to call Sunpower Con Edison would not comment on the solar problem. I also have a payment to Sunpower monthly of $137.00 I started calling Sunpower in March to have the panels checked. Company gave me the runaround for 5 months. A technician came the home in June. I spoke to this tech and showed him the bills. He stated that as far as he could see the panels generated no solar. He put in an order for repair. A second technician came in October and repaired the system. I was told by Sunpower that a yearly check was done to see how much solar was generated and if the system failed to generate a certain amount of solar, I would be reimbursed for the shortage. I have been waiting for a copy of the report since August, with no response. I received a call on October 30 2019, i was told by the employee (Rian F - California Office) that my panels generated a sufficient amount of solar power (8065 kilo watts) . Sunpower owed me no reimbursement. I requested to have a representative come to my home and explain the finding and I was told Sunpower does not do this. I asked to have the solar panels removed due to problems with the equipment within 7 months of installation. I was told this will not happen. I asked for the address and phone number for ant east coast offices. I was given the office location of 102 West 38 Street New York NY. When I asked for a phone contact I was told they have no NY phone numbers and was referred to the 1-800 SUNPOWER customer service. I requested a supervisor. I was put on hold for 30 minutes and when the employee returned i was told there was no supervisor available but if I wanted someone would call me back in 24 hours. The person calling me back would most likely not be a supervisor. The call was ended at this point.
6 years ago
Reply from SunPower
Hello John, I am discouraged to hear of your negative experience. Providing excellent customer service is our main goal. I would love the opportunity to restore your confidence in SunPower. When you have a moment, please send us a private message with your contact details. Once I have your account information, I can have an Executive Service Specialist reach out to you to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you.
Nov. 5th, 2019
Paige Schuler Colorado Springs, CO
From sales to installation everything was professional and well communicated. So happy we made this choice and I’m sure one day the new owner of our home will be happy too.
6 years ago
Diana Arvada, CO
I am new to the solar experience. I decided to go solar through a Blue Raven door to door salesman, which I’m sorry I didn’t check into solar more thoroughly before I bought. Blue Raven as far as I can see is a reputable company with sincere installers. I’m not sure that I feel that way about their sales staff. I am disappointed in the sales pitch and feel I was oversold with the system that I received. I don’t think I was fully informed about the possible options that were available to me but convinced in taking the larger system, which I’ve now discovered, wasn’t necessary. I’m sorry to say that this experience has left me with the same old story of taking advantage of a woman.
6 years ago
Reply from SunPower
Hi Diana,
Our rep Nika reached out and helped clear up the situation. We stand behind the system we installed, and we're excited for you to start seeing those savings. Have a great weekend.
Best,
Evan H
Our rep Nika reached out and helped clear up the situation. We stand behind the system we installed, and we're excited for you to start seeing those savings. Have a great weekend.
Best,
Evan H
Oct. 26th, 2019
Leon Dorsey Raleigh, NC
So far, so good. The installers did a great job and were very efficient, finishing in less time than they anticipated. Waiting to see if things pan out like Blue Raven said. Praying for the best.
6 years ago
TJ Niagara Falls, NY
I've had a Sunpower system for 5 years. It's been great, until you need help. I am remodeling and need to move the inverter. I've called twice and been told I'd receive an email or response in 24 hours. 5 days later, still nothing. I don't know why they can't get information to service techs. My project is on hold and I am paying contractors to wait for Sunpower!
6 years ago
Reply from SunPower
Hello TJ, I am discouraged to hear of your negative experience. Providing excellent customer service is our main goal. When you have a moment, please send us a private message with your contact details. Once I have your account information, I can have an Executive Service Specialist reach out to you to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you.
Oct. 18th, 2019
Stacey Uster Denver, CO
Hi Evan, I am not happy with our solar production right now. I believe the engineer placed the solar panels in a poor place not very conducive to receive solar energy right in front of the tree that places shade on the solar panels a great part of the day.
6 years ago
Reply from SunPower
Hi there Stacey,
Thanks for leaving a review. When we design the panel layout, there are many factors such as structural support, roof pitch, shading, and location on the roof which affect production. We factor this all in when we design the system and it looks like you are consistently meeting and exceeding our estimates. If you'd like, you could send your utility bills into support so we could assess your new utility usage. Thanks for reaching out!
Best,
Evan H
Thanks for leaving a review. When we design the panel layout, there are many factors such as structural support, roof pitch, shading, and location on the roof which affect production. We factor this all in when we design the system and it looks like you are consistently meeting and exceeding our estimates. If you'd like, you could send your utility bills into support so we could assess your new utility usage. Thanks for reaching out!
Best,
Evan H
Oct. 26th, 2019
Chris
Well first off it took 7 months for them to turn it on, normally it should take 3 or 4 months, and the sales man never mention a connection fee from duke power. All he said was you will only get 1 bill , pretty much a bill swap, he average my utility bill for the year and said that's what you be paying , ok cool well that's a no brainer sure I will do it, well didn't know the connection fee would be almost $20 a month, so right off the bat your going to be paying $20 more a month than if you never got solar, and then they didn't install enough solar panels because they didn't calculate it right, and they say it was the sales man and my fault cause it wasn't calculated right because I didn't tell them I had a programmable thermostat , really how did I know that, they gave us a programmable thermostat when panels was installed and the installers were like ,oh you already have one, well I will leave it with anyway, either I have been getting utility bills around $70 a month. It just been a headache, I talk to one of the head people and they said we can put more panels on to off set the cost but you will have to pay for it, umm no I am not, they pretty much said oh well, so pretty much I have been praying for a sunny month , cause if it been cloudy well your going to pay for it, plus don't add anything to your house like a hot tub, more people living with you, another building with a shed or anything that have to do with electricity, cause if I knew right from the start there was a connection fee I would say no, I was trying to save money now I am losing alot of money, plus talk to someone in my neighborhood who has solar and he said that I got RIPPED off, cause his system cost the same as mine but his is almost twice as big
6 years ago
Reply from SunPower
Chris – We understand that this has been a frustrating experience. To try and remedy the situation our director of operations has been in contact with you and offered adding panels at cost. Regarding the quality of your installed system, since this last April, your system has produced 97% of the expected production. You’re seeing a discrepancy in production vs. power bill in part because of the smart thermostat energy reduction that we had included for your system proposal. This energy reduction was a full half page of detail on your system’s bid. We didn’t realize you already had a smart thermostat and as such, you’re not seeing this reduction in consumption. Additionally, your home has a unique pattern of usage that has resulted in your utility company’s annual credit clearing to be particularly impactful on your accrued energy credits. We have offered discounted panels to help remedy the impact of Duke Energy’s clearing policy, but you have denied the offer. If you would like to add panels, our director of operations has offered again to work with you on a pricing structure that works for your unique circumstances. Regardless, with the ever-increasing price of power from Duke, going solar will save you a considerable amount of money. If you would like to discuss adding additional panels, please let us know. We recognize that your situation is unique and would be happy to help make the short-term savings as beneficial as the long term.
Jan. 30th, 2019
Linda J Denver, CO
Just a heads-up if you're looking into solar- AVOID BLUE RAVEN SOLAR!!!! We were looking forward to having solar installed in our new home. Save the environment- save money- you know...
We've had our system for less than a year, and it went down in July of this year. When we purchased the system, we were informed that Blue Raven would monitor the system. Yet, they NEVER LET US KNOW IT WAS DOWN- for TWO MONTHS!!! We got over $400 in unexpected electric bills, and we are STILL are having issues with the production of the system. I've called them SIX times this week to speak to a supervisor. I have yet to speak with someone OTHER than a CSR. Their supervisors are either in meetings or never call you back. Sad and pathetic. BE CAREFUL. THEY WON'T MONITOR YOUR SYSTEM!!!! The CSR will say it was an ' unfortunate miscommunication' when in reality it was outright deception, via training of the staff. They essentially leave you on the side of the road after installation. Another thing- When they had us 'okay' the install, they asked if the placement of the panels was alright. We aren't engineers- it looked fine. Over the winter, we had several instances where the snow slides off of the panels onto our front sidewalk & porch. When I asked if there was anything that could be done before it slides ON to someone & hurts them, they said that it would cost us $$$. It's THEIR install issue. When the snow slides off & injures someone, I'm SURE they'll be hearing from my insurance company & their attorneys. We covered our butt when we were told they wouldn't fix the issue, so the insurance company IS aware of the potential for injury & have photos & copies of our contract w/install photos, as well.
Folks, there are MANY other companies that install solar. Avoid the headache & go with them.
6 years ago
Reply from SunPower
Hey Linda,
I'd love to address some of the complaints you raised in your review. First, I have to ask, what could we possibly gain from your system being down? We have everything to lose, including the money that we gave you for the time your panels were down and free labor and parts used to fix your panels.
If your system is down and you notify us, we will put you on the schedule and one of our techs will come and fix it for you as soon as they are available. You bought thousands of dollars of solar panels, and you are the sole owner and proprietor of said panels. In the contract you signed, you agreed that you would operate and maintain your own property. Nowhere in the agreement did we say that we would provide consistent, daily monitoring, but as a courtesy to our customers, we manually check your production at the 6, 12, and 18 month milestones. We also affirmed this in a call with our support in which we asked you if the rep had promised you anything outside of the scope of the installation agreement. You replied that they had not.
I'd love also love to know on what evidence you are basing your claims that we "train" our staff to lie to customers. That doesn't sound like very sustainable business practice, and it is certainly not one that Blue Raven participates in.
Another thing, we place panels so that they will generate the most power from your home. They were not installed there by accident, and we know what we're doing when it comes to making sure that your panels are as efficient as possible.
We're sorry that you feel like you had a negative experience with Blue Raven, and we are willing to work with you to resolve concerns you may have, but it is my job to ensure that BRS is accurately represented online. Feel free to reach out to me at to chat some more.
Best,
Evan H
I'd love to address some of the complaints you raised in your review. First, I have to ask, what could we possibly gain from your system being down? We have everything to lose, including the money that we gave you for the time your panels were down and free labor and parts used to fix your panels.
If your system is down and you notify us, we will put you on the schedule and one of our techs will come and fix it for you as soon as they are available. You bought thousands of dollars of solar panels, and you are the sole owner and proprietor of said panels. In the contract you signed, you agreed that you would operate and maintain your own property. Nowhere in the agreement did we say that we would provide consistent, daily monitoring, but as a courtesy to our customers, we manually check your production at the 6, 12, and 18 month milestones. We also affirmed this in a call with our support in which we asked you if the rep had promised you anything outside of the scope of the installation agreement. You replied that they had not.
I'd love also love to know on what evidence you are basing your claims that we "train" our staff to lie to customers. That doesn't sound like very sustainable business practice, and it is certainly not one that Blue Raven participates in.
Another thing, we place panels so that they will generate the most power from your home. They were not installed there by accident, and we know what we're doing when it comes to making sure that your panels are as efficient as possible.
We're sorry that you feel like you had a negative experience with Blue Raven, and we are willing to work with you to resolve concerns you may have, but it is my job to ensure that BRS is accurately represented online. Feel free to reach out to me at to chat some more.
Best,
Evan H
Oct. 7th, 2019
Richard Banton Hillsboro, OR
Very professional and nice employees to work with. All my contacts with the sales person, engineers, installers are positive and I have recommended BRS to friends.
6 years ago
Reply from SunPower
Hi Richard, thanks for the review. We appreciate your business and the recommendation. Have a great weekend! - Maddie E. , Blue Raven Solar
Oct. 3rd, 2019
Gail Hochhalter Gresham, OR
It took awhile to get going but now that the solar system is operational it is pretty neat. I like the digital reporting functions of the app and the savings (payback) realized through my electric bills.
6 years ago
Reply from SunPower
Hey Gail,
Thanks for the review! Sometimes things take a little longer than we expect during the install and permitting processes, but thanks for bearing with us! We're glad you're so happy with the savings. Have a good one!
Best,
Evan H
Thanks for the review! Sometimes things take a little longer than we expect during the install and permitting processes, but thanks for bearing with us! We're glad you're so happy with the savings. Have a good one!
Best,
Evan H
Oct. 7th, 2019
Lulu Las Vegas, NV
My experience dealing with Blue Raven Solar was great. They installed the panels so fast and esthetically good to look at. Very professional. I highly recommend this company.
6 years ago
Reply from SunPower
Hi Lulu. Thanks for taking time to leave a review. We are glad the install went well. Enjoy! - Maddie E. , Blue Raven Solar
Oct. 3rd, 2019
Hyacinth Durham, NC
Cooling system works optimum. House is always cool. Monthly bill is lower for usage. No complaints with Blue Raven, the company. Able to correspond and they are helpful.
6 years ago
Reply from SunPower
Thanks for leaving a review. We really appreciate it and are glad your system is working so well. Enjoy! - Maddie E. , Blue Raven Solar
Sep. 25th, 2019
Tom Gambon Erie, CO
I've been horribly frustrated with the lack of communication with this company. First, they no-showed at the sales appointment (my first warning sign). I gave them the benefit of the doubt and let the guy reschedule when he called me 2 days later. I wound up going with these guys, and the actual physical installation of the panels themselves, went great, as did the paperwork. But then the electrician no-showed 2 times! Later found out it was a "scheduling issue" with the Utah office (I'm in Colorado), and the contract electrician they use was on vacation. Might want to check that next time I take 2 days off work to be home and your guy no-shows. Then it's time for the inspection. So again, I take time off to be there when the BRS inspector comes, and is supposed to meet the city inspector for sign off. The City inspector doesn't confirm the appointment, but they schedule it anyway. The City inspector doesn't come because they NEVER had the Rough-in Inspection done. They told me they worked that out over the phone with the city, but apparently not, because 2 weeks later, I still have no final inspection, no equipment from the power company installed to convert the power to the grid. I've had solar panels on my roof for over a month and not earning a thing from them. Sales rep tells me 11 days ago and I quote "this is extremely frustrating. I'll have my account manager reach out to you ASAP". (I have it in a text from him). That was September 5th at 3:23 pm. Today is September 16th. BRS, come finish this thing in the next 2 days, or I'm going to take all of your stuff off my roof, cancel the deal and you can come pick it up. I feel bad for your panel installers. Those guys were actually great -- on time, professional and did their job quickly and efficiently. The electrician, when he showed up, was good and professional as well. Your internal scheduling team, and communication with your customers sucks something awful. I'm hoping someone from BRS sees this and reaches out, because they're not returning my calls or texts.
I should have gone with SunRun.
6 years ago
Reply from SunPower
Hey there Tom,
There have obviously been some pretty significant issues. We want to make them right! Our Inspections manager called you yesterday to talk about what we are going to do, but was only able to leave a voicemail. Please give us a call and we can work this out. Thank you, and we look forward to hearing from you.
Best,
Evan H
There have obviously been some pretty significant issues. We want to make them right! Our Inspections manager called you yesterday to talk about what we are going to do, but was only able to leave a voicemail. Please give us a call and we can work this out. Thank you, and we look forward to hearing from you.
Best,
Evan H
Sep. 20th, 2019
Paula Swartz Brevard, NC
The young man that came to our house was nice, polite and seemed informed. Why I am giving only 3 stars is that we requested a quote if we bought the unit outright and we never received it. We were not impressed with the company overall because of the lack of follow through.
6 years ago
Reply from SunPower
Hi Paula, I'm sorry to hear that you didn't get the information you needed while doing your solar research. If you're still interested in SunPower, and we can help, please email me at .
Sep. 19th, 2019
Gary E Fletcher Roseburg, OR
Sun power is a better way to go. The backup system supporting the sun with the right storage of electricity enhances the program. Additionally wind power with the solar works well too.
6 years ago
Marisol Colorado Springs, CO
So far the only good thing about Blue Raven is the installers were very nice. Horrible customer service and non existent communication with any of the process or to schedule the next step unless I, the customer call them and ask what's next. For as much money as they get from each customer I expected a business that knew how to run properly. Ont of all that it was 10 days of me calling to ask when I can turn on my system after the electrician finished. Never got any call back when I was promised they'd look into to just to be told I could've switched it on 10 days prior and they finally sent instructions. Ok fine once again frustrated but ok finally. Well no I called right back when they website said it didn't recognize me to have a system. Was told on a Friday i would get a call first thing Monday. Surprise, NO CALL. Here we are Wednesday and 15 days now of days my system should've been working. Well finally someone figured out the account was mixed with someone else in the area. Apparently names and pictures and serial numbes were all duplicates on two accounts. Are you kidding me??? I wasn't given any answers as to where all the energy we've accumulated will go since it's being mixed with a whole other system. Absolutely worst experience and if the panels were already installed I would walk away. Don't CHOOSE BLUE RAVEN if you expect anything to be done right.
6 years ago
Reply from SunPower
Hi there Marisol,
I'd love to take full ownership of your issue and make sure your issues get resolved. Up to this point, I am not satisfied with the level of customer service you've been provided. I cannot, however, find any customer with your name in our system. Please reach out to me directly at so I can help you out.
Best,
Evan H
Blue Raven
I'd love to take full ownership of your issue and make sure your issues get resolved. Up to this point, I am not satisfied with the level of customer service you've been provided. I cannot, however, find any customer with your name in our system. Please reach out to me directly at so I can help you out.
Best,
Evan H
Blue Raven
Sep. 12th, 2019
Carlos Santos
The guys I worked with were nice and friendly. The work was great and clean. And I was explained very well how it all works with the right expectations.
6 years ago
Reply from SunPower
Hey Ian, thanks for leaving a review! We are glad you had a positive experience. Have a great day!- Maddie E. , Blue Raven Solar
Oct. 17th, 2019
Jim Clark Hayward, CA
From the initial sales visit to the final installed product, SunPower is very professional. They got the job done well, and it is now up and powering our home! Very Pleased.
6 years ago
Andre’ Reed Colorado Springs, CO
Awesome! William J, Chris & Chris came and did an excellent job on my installation! Very professional! Great team!
Thanks for getting me going guys! Much appreciated!
6 years ago
Reply from SunPower
Thanks for the review Andre. We hope you are enjoying your new system! - Maddie E. , Blue Raven Solar
Oct. 17th, 2019
Mr. & Mrs. Frank Recchia
I am so disgusted with sun power since November of 2018 we have been going back and forth between them and power overhaul when they first installed the panels they had to remove one and he
Plugged the holes with silicone a year later the silicone didn’t hold up and I have a Hugh leak on my ceiling and down my wall they sent some one again and he put silicone to plug up the holes my husband is a contractor and no dummy he said he wanted them to replace the shingles which never happened and all we get from sun power that the problem is fixed as far as I’m concerned it is not fixed the right way it’s only a bandaid for the time being we put on a brand new roof before they installed the solar panels and now they reined my roof
6 years ago
Reply from SunPower
Hello Mr. Recchia, I am discouraged to hear of your negative experience. Providing excellent customer service is our main goal. I would like to look into this matter further. Please be expecting a all from an Executive Service Specialist to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you.
Aug. 17th, 2019
Chris Nampa, ID
I love my solar system! From day one, it has been everything they told me it would be! I have passed on the information to friends. My electric bills have decreased by 90%!
6 years ago
Reply from SunPower
Hi Chris,
Thanks so much for the awesome review! I love seeing low utility bills. And thanks for the recommendation! It really means a lot.
Best,
Evan H
Thanks so much for the awesome review! I love seeing low utility bills. And thanks for the recommendation! It really means a lot.
Best,
Evan H
Aug. 12th, 2019
James Colorado Springs, CO
We used Blue Raven Solar and I would 100% advise to go with literally anyone else.
They’ve wasted my time for almost 5 months with no-shows, rescheduling and excuse after excuse. I’m an active duty military member, and I’ve take time off work 5 times now, and had my time completely wasted.
They finally installed the panels last week. I was excited to just be done with this company. The final inspection was supposed to be today but again, guess who didn’t show up? Blue Raven Solar failed to have a tech at my house, although I called them this morning to remind them of the inspection. They assured me someone would be here... and they never showed up.
The city arrived for the inspection, gave me a hard time for wasting their time and left. So we’re still out in the woods with no end in sight. I’ve been waiting over an hour to get this last inspection rescheduled AGAIN, but honestly, at this point, I won’t be surprised if that takes another month.
We also had BRS install an electric panel upgrade, two months ago. Everything is working fine but they still haven’t fixed the drywall in my house.
I also noticed this morning that they left ground rods in my garage, that should be in the ground in my backyard, preventing this new system from going up in flames.
All in all I would give it zero stars for wasted time if I could.
6 years ago
Reply from SunPower
Hey James,
I'm not going to sugar coat it, we dropped the ball, and I'd like to apologize on behalf of BRS. Nothing matters more to us than your opinion of us and nothing makes us more frustrated than an appointment or commitment that didn't go through. We're more than willing to own up to our mistakes.
Rest assured that I and others are keeping an eye on things to ensure that the final steps of the process as well as the additional concerns mentioned are taken care of quickly, efficiently, and correctly. Thank you for your patience.
Best,
Evan H
I'm not going to sugar coat it, we dropped the ball, and I'd like to apologize on behalf of BRS. Nothing matters more to us than your opinion of us and nothing makes us more frustrated than an appointment or commitment that didn't go through. We're more than willing to own up to our mistakes.
Rest assured that I and others are keeping an eye on things to ensure that the final steps of the process as well as the additional concerns mentioned are taken care of quickly, efficiently, and correctly. Thank you for your patience.
Best,
Evan H
Aug. 9th, 2019
Chris B San Jose, CA
We own solar panels from SunPower. All was good until it wasn’t. Suddenly the panels stopped working and we were given no notification. The company monitors the panels and the SunPower app on the phone could easily notify the customer that there is a problem. Any app can do that. So we found out by chance when we looked at the box in the garage that shows how much electricity is being generated that there was no production. We looked at the app on the phone and after logging in we saw that our system had been down for over 10 days. . Now the fun part starts: Trying to contact customer service. First of all, customer service is in the Philippines and not very helpful. They noted the problem and said they would have someone contact us. Well, to make a long story short: Nobody ever called back, we called at least 4 times and they kept telling us that they need a part (an “optimiser”, whatever that is) which is on back order. How did they know that without having been here and troubleshoot the problem? Now it has been almost 6 weeks that our panels are not producing electricity (month of June and July in California!) and there is no sign that the repair will be done any time soon. We keep calling and NOTHING gets done. THE WORST CUSTOMER SERVICE EVER!!! I don’t even want to think how much money we have lost by not being able to produce electricity during the sunniest and longest days of the year in California!! We are furious. We spent a lot of money when we purchased these panel and had no idea that customer service would be so bad, inefficient and disorganised. The company DOESN’T CARE!! Horrible experience.
6 years ago
Reply from SunPower
Hello Chris, I am very sorry that you have had that experience with us. We take your feedback very seriously. I would really like the opportunity to restore your faith in SunPower. When you have a moment, please send us a private message with your contact details, and I will have a member of our executive service team contact you. Thank you for bringing this to our attention. We truly value your business.
Jul. 24th, 2019
Kathy Sugar Pawcatuck, CT
One issue we have had is a company that I believe Sunpower outsources, keeps canceling an appointment for a yearly check on the equipment. Feels like maybe they will be here when it is two years old!!!
6 years ago
Hector barragan Walnut Grove, CA
Everything went smooth with the paper work. On the installation Sonray did a great job. Every person that I came contac with was was very knowledgeable and professional..
6 years ago
RJC Redwood City, CA
First-Rate service from start to finish. Clear communication and planning, on-time delivery, and great results with the installed system. No problems or delays at any stage.
6 years ago
Ashley N Kern Corona, CA
Turning on my solar service was easy with SunPower. Only took about 10 minutes or so, and the representative who stopped by was friendly and informative!
6 years ago
Debby Lake Forest, CA
SunPower follows through with what they promised. We have saved money with the panels. The software is easy to follow. The crew have been professional and caring.
6 years ago
Robert Bell Victorville, CA
Micheal J arrived early in my designated time window. For that I was thankful because I had stuff to do. Michael knows the product and did a great job explaining everything.
6 years ago
Reply from SunPower
Thanks, Robert!
Jul. 10th, 2019
Ramona Tippett Whittier, CA
Excellent choice with salesperson and quality of installation
Communication with crew has been stellar and after installation instructions were done professionally
6 years ago
Yubaobao Saratoga, CA
Very friendly and courtesy staffs. The solar system works even better than the best estimation. Very satisfied with the decision to install solar system with SunPower.
6 years ago
Reply from SunPower
Glad to hear your system is over-performing. Congrats on going solar!
Jul. 10th, 2019
VINCENT DESANTIS Staten Island, NY
Using Sunpower was very satisfying worker were great neat and clean .Iam also happy that the side of my house only has a couple of boxes used for the solar panels.
6 years ago
Lize Orlando, FL
Great customer service. Fast and easy process. My husband was very impressed with the installation process. Mari was extremely helpful and answered all our questions.
6 years ago
Reply from SunPower
Hey Lize,
Thanks for the review! It's great to hear that Mari was so helpful and informative. Our installations are a point of pride around here, so I'm glad that you had the full Blue Raven experience.
Cheers,
Evan H
Thanks for the review! It's great to hear that Mari was so helpful and informative. Our installations are a point of pride around here, so I'm glad that you had the full Blue Raven experience.
Cheers,
Evan H
Jul. 10th, 2019
David Espada Summerville, SC
I am revising my last review to reflect the exact dates because we received an email from Evan H accusing Our review which is an opinion as slander. On May 19 through the 21st I noticed that our system wasn’t producing Solar power according to the app I called customer service on May 21, 2019 and I was told that somebody would be in contact with me within 24 hours. And the 22nd at 4:25 PM 24 hours later I called again to customer service I was told again that somebody will be in touch with me no later than Friday which will be May 24, Nobody ever contacted me. So we did the last review Sunday the 26. On Tuesday the 28th my wife calls and asked to speak to a manager so after talking to him he created a ticket for a technician to come out and look at our system. After investigating and troubleshooting our system He said we needed a New inverter which later that morning he installed. The review that we did on the 26 got posted the same day the installer was here.
6 years ago
Reply from SunPower
Hey,
Sorry for the late response. Originally, you posted flagrantly incorrect dates and information, so thank you for updating your review. I maintain the stance that we diagnosed the problem, ordered the part, and sent a crew to fix your issue in record time, just five days after you reported it. I apologize that no one reached back out to you within the time frame you expected.
I'm glad to see that you're saving money again with your solar. I'm sorry that we didn't see eye to eye on this one, but feel free to reach out at any time! We're here to help.
Best,
Evan H
Sorry for the late response. Originally, you posted flagrantly incorrect dates and information, so thank you for updating your review. I maintain the stance that we diagnosed the problem, ordered the part, and sent a crew to fix your issue in record time, just five days after you reported it. I apologize that no one reached back out to you within the time frame you expected.
I'm glad to see that you're saving money again with your solar. I'm sorry that we didn't see eye to eye on this one, but feel free to reach out at any time! We're here to help.
Best,
Evan H
Aug. 9th, 2019
Abram Duarte Pittsburg, CA
It’s been a year that I have gone solar. I am very happy with the return of investment. Since then, I’ve been able to recommend SunPower to friends and family.
6 years ago
Reply from SunPower
Thank you, Abram!
Jul. 10th, 2019
Yvonne McCallum Rancho Mirage, CA
After purchasing our 50 - 327 w panels in November of 2014 for a whopping $85,838 - our installation was completed and inspected April 2, 2015.
First issues with system began January 2016 when the larger inverter (we have two) needed repair and a reset to operate. March 2016 had meeting with SunPower and installation company to determine why in sunny 80+ daily weather our production was so low. SunPower determined it was a palm tree causing the low production.
June 2018 production dropped 400+kWh in comparision to June 2017 and production remained low through February 2019 which was 50% of production that same month year-to-date.
During the low production period, a STATE 240 code appeared on the larger converter which ultimately required replacement of both ARC cards in the converters. I was informed by the technician that if this did not fix the issue the converters should be replaced.
Currently, I have had a STATE 240 code on my smaller converter since the beginning of May 2019. Although a number of emails have been sent to SunPower to remedy this issue completely - I am still waiting to hear from SunPower Support as to a date for the installation of two new converters. Meanwhile production is extremely low. Today's generation is 24.8 kWh with a temperature at 74.
Next step will be legal as this homeowner has never received the production as promised.
November 2018 We are snowbirds and spend our winters in Rancho Mirage, California and usually depart around May
6 years ago
Reply from SunPower
Hello Yvonne, We apologized for any frustration you’ve experienced. According to our records, an Executive Service Specialist has been in contact with you and you have a scheduled appointment in the near future. This appointment will determine the best course of action. SunPower is committed to resolving the issue long term. We appreciate your business and truly value your feedback.
May. 24th, 2019
Diane Florini Ithaca, NY
We love our Sunpower panels. They were installed by Halco in upstate NY and perform great. We sweep the snow off when necessary, but have had no problems with them.
6 years ago
Reply from SunPower
Thanks, Diane! I'm sure you're looking forward to sunnier weather and making logs of clean solar energy.
May. 16th, 2019
Jim Fagelson Palm Springs, CA
Let me start by saying that the panels are excellent, but their customer service is horrible. I had SunPower put panels on my house in 2014. The first year everything was fine, even though I had to pay over $600 additional (over the monthly rental fee to SunPower) to the Electric company (Southern California Edison) due to low production. Since it was just above the minimum stated in the contract, SunPower was not responsible for this under-production. The second year we started having issues with the inverters that convert the sun's energy to electricity. After numerous calls over multiple months, the inverter was replaced. The replacement lasted less than one month, so again multiple calls with no results. Finally a service person came out who complained about the "cheap" replacement inverter and then proceeded to rewire the entire system. System worked properly for less than a month when again problem started. Calling customer service I was told in stead of calling all the time that I should just "reboot" the system to get it working again. Every two or three days I had to reboot the system and then it would go down again, each time showing electrical shorts in the system. Then end of the second year, I had to pay Edison over $1,000 due to under-production. Did not receive the promised payment for under-production because, according to customer service, "my system wasn't working properly and they couldn't determine the amount of under-production". Finally, out of frustration with Sun Power, I stopped the monthly payments. It took them 6 months of no payments before they acknowledged that the system wasn't working properly. They came out and replaced all the panels, checked the inverters and determined that there were wiring issues that they corrected. I told them that I would not start paying the monthly fee again until 3 things happened:
1. The system was functioning without issues for a minimum of 30 days;
2. All missed monthly payments were forgiven;
3. That they pay for the under-production from 2016 that was still outstanding.
I also wanted a review of the original panel design since from the beginning the production did not meet the original intent of the contract.
My payment to the electric company for 2018 was over $1,800 because the system did not function properly during the entire year.
I am still waiting for reimbursement for 2018 under-production. All issues stem from poor customer service, poor system maintenance and a general lack of anyone taking responsibility for problems with the system.
As stated, the panel as excellent, just be aware of the rest of the company. Still waiting for my refund for 2018 and now they are billing me $15 a month because they try to take my monthly rental payment out of an account that has a stop payment on it.
6 years ago
Reply from SunPower
Hello Mr. Fagelson, I apologize for the experience you've had with us. I am discouraged to hear of your negative experience. Providing excellent customer service is our main goal. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.
Apr. 23rd, 2019
Steve Bakersfield, CA
I’ve had a system since 8/15. The first year no true up bill. Year two 360$. True up bill. Year 3 $450 true up bill . Year 4 $1098 true up bill. This year on track for a$1200 tru up bill. This is not whaT I was told or promised. They will sell you a pot of gold ,don’t believe it, I have contacted,
Them but a month gone by and nothing. They talk and talk but do nothing. They checked the system and say it’s working fine. No it’s not I can tell by the graphs! Here’s what I’m going to do, I’m going to have it taken off!
6 years ago
Reply from SunPower
Hello Steve,
I'd like to thank you for your feedback and I’m sorry to hear that your expectations have not been met. I would love the opportunity to restore your confidence in SunPower. When you have a moment, please send us a private message with your contact details. I will have an Executive Support Specialist reach out to you to discuss your concerns in detail and provide additional assistance. I look forward to hearing from you.
I'd like to thank you for your feedback and I’m sorry to hear that your expectations have not been met. I would love the opportunity to restore your confidence in SunPower. When you have a moment, please send us a private message with your contact details. I will have an Executive Support Specialist reach out to you to discuss your concerns in detail and provide additional assistance. I look forward to hearing from you.
Apr. 18th, 2019
William Gray Lincoln, CA
My complaint seems to be a common thread mentioned often in the reviews. My disappointment started when I purchased a house with 24 SunPower solar panels. I called SunPower and spoke with a representative, his name available upon request, and inquired as to how I could obtain on line monitoring to allow me to keep track of the solar panels and monitor their electricity production.
I was instructed to send a copy of my Grant Deed, showing true ownership of the residence in question before the process could begin. I followed his request and an appointment was set to have a device installed in my residence to allow SunPower access to monitor my panels. The tech installing this device advised that I would be sent an email with a "password" that would allow me to enter into their internet app and monitor my system.
His installation took place on April 2nd, 2019. Not having received any email with a password included or a telephone call by April 9th, 2019 I telephonically contacted the representative I had first contact with. I made no human contact but received a voice mail message. I identified myself and of the reason for the call and asked that he please get back to me with a password or at the least instructions if there were more I needed to do.
I did not receiving a return call or email stating here is your password, or I'm busy I will get back to you, or any acknowledgement that I existed and was a customer using their solar system. On April 11th, 2019 I sent an email to the email address provide to me by the representative I first had contact with. This email was a plea for his response and his help. As of todays date April 14, 2019 I still have not had any contact with SunPower and its beginning to appear I am of no concern or interest to Sun Power. The solar panels are paid for and it appears they have no real reason to get back to me or offer CUSTOMER SERVICE AT THIS POINT .
6 years ago
Reply from SunPower
Hello Mr. William Gray.
Thank you for bringing this situation to our attention. I am discouraged to hear of your negative experience. Please send me a private message with your contact information for further assistance. I will have an Executive Support Specialist reach out to you to discuss your concerns in details. We appreciate your business and truly value your feedback.
Thank you for bringing this situation to our attention. I am discouraged to hear of your negative experience. Please send me a private message with your contact information for further assistance. I will have an Executive Support Specialist reach out to you to discuss your concerns in details. We appreciate your business and truly value your feedback.
Apr. 16th, 2019
John Mahoney Orlando, FL
This is an amazing company! Very organized. the customer service is unmatched. We got our panels installed for free and eliminated our $600 electric bill to duke!
6 years ago
Reply from SunPower
Thank you for choosing Blue Raven for your solar system! It's really incredible the impact that owning your system can be. And your savings are only going to increase as Duke raises their prices! Please let us know if there's ever anything we can help with. Thank you for your review!
Apr. 12th, 2019
Michael Allard San Antonio, TX
Everything was fine until I was forced to switch cable and internet carriers. I was able to locate where I needed to enter my new SSID and Password. Would nevr take it over a two day period. I called the 1-800 number and spoke to a service rep. She informs me that theres a $77.00 charge to enter my Network name and Password. I immedialy told her NO. I had already spent over $38,000 a year and a half ago and no they want more money. Watch your six if buying anything.
6 years ago
Reply from SunPower
Hello Michael, Thank you for bringing this situation to our attention. I am discouraged to hear of your negative experience. We will be sending you a private message so that we may address your concerns. We appreciate your business and truly value your feedback!
Mar. 28th, 2019
Anthony Staten Island, NY
I was not told by the salesperson that for safety reasons snow guards must be installed. At the first snow storm before my system was even turned on the snow fell like an avalanche from my roof damaging my awning. Thank goodness my grandchildren were not outside. I have a four year old autistic grandson who lives with me who does not understand danger The weight of the falling snow could have killed him
Now I find out that I must pay almost $2000 to put snow guards on my roof so my home is not a danger zone So that plus the cost to repair my awning erases any tax benfit I was to have received.
I certainly will not recommend sunpower to anyone
6 years ago
Reply from SunPower
Hello Anthony,
I apologize for the inconvenience you have experienced. Please send me a private message with your contact/account information so i can locate your account. Once you have provided your contact information i will have a specialist reach out to you directly to address your concerns.
I apologize for the inconvenience you have experienced. Please send me a private message with your contact/account information so i can locate your account. Once you have provided your contact information i will have a specialist reach out to you directly to address your concerns.
Mar. 8th, 2019
Josh Grand Terrace, CA
We got SunPower 6 years ago due to the apparent reliability of the company and panels.
However, things started to be problematic almost instantly. The panels were on our roof for months before being turned on because the vendor did not complete paperwork properly for approval to activate them.
Once activated, SunPower did not bill correctly, forgetting to send a bill for months and then asking for a multi-month lump sum.
Then, our panels regularly underproduced and failed to get even close to what was promised. After long conversations where both the installer and SunPower ignored calls/emails, the installer finally admitted that the sales person lied about production and our situation.
Our system performance connection kept dropping out. SunPower kept blaming us until they finally came out and realized that their device sending data was faulty and needed to replace it.
We have had sound problems from the inverter, and when I've contacted SunPower through various methods (chat, phone, email), I have to follow up several times to get technical support to actually respond and schedule a visit (they also take no responsibility for the problems).
Emailed questions normally go unanswered even though they say that is the preferred way of contacting customer support. I have sent 4 emails in the past 6 weeks and did not receive a single response.
Currently, I have been trying to get a resolution about the Production Guarantee, and SunPower is taking no responsibility for ignoring that this reimbursement is to be done in cash. I am unable to get a response, and resolution is still pending.
Customer service is polite, but not empowered to do anything except say no to the customer.
6 years ago
Reply from SunPower
Josh, We're very sorry to hear you've had a bad experience with us, and we'd love the opportunity to make it right. Please email your contact information to me, , and we'll get a supervisor to assist you.
Feb. 28th, 2019
kags Granada Hills, CA
I would love to speak to a manager, customer representative from the United States. When the salesman who stood in my kitchen told me that Sunpower was a US home based company and local to me (Pasadena CA) I was excited. But now that I have had to contact SP for multiple issues I continuously receive customer service reps from India. Then if you would like to speak to a US rep they have to create a ticket which takes 24 - 48 hours to receive a call back. That's if your lucky to get a call back within that time frame. Its been 5 days and I have yet to receive a call from a US rep. Also I have roof tiles broken from the installation of the solar panels on my roof and have yet to have any one contact me regarding this issue.
6 years ago
Reply from SunPower
Hello Kags - I am sorry to hear that it has been 5 days and you have not received a call back. Please send me a direct message with your contact/account information and I will have a specialist reach out to you directly.
Feb. 28th, 2019
Jay Levine Bayville, NJ
My experience with SunPower has been a nightmare from the very beginning!! Worst decision ever, when the salesman was standing in my kitchen I expressed how important it was that I get system big enough to handle my consumption. My wife and I did not want 2 electric bills. We had nit yet moved into our new home and I suggested we wait until we had a years worth of bills so we could get the right size system. Our salesman Steve R, swore up and down that they would design a system that would cover all of our consumption. Not even close!! I have had a JCP&L bill in 5 of the last 12 months. I was told the install would take 2 days it took over 2 weeks! The monitoring system they promised is an absolute joke, it has not worked since day one! I have to rely soley on their word to know how many killowatts my system has produced. The latest debacle is my roof has sprung a leak, they sent a company they have on retainer to investigate. The crew determined that there was a leak because the bolts used to secure the system to the roof didn’t have the proper amount of sealant. They assured me they fixed the problem. During our last rain storm I can hear water drip, drip, dripping inside my bedroom wall. When I brought this to their attention they told me because there is no evidence of damage in my house they are not willing to do anything. They want my Sheetrock to decintegrate before they will do anything. The report by the repair crew clearly states the issue was caused by the solar installation, but they want me to hire my own roofer. They even tried to tell me the report had a “typo” where the report stated that the leak was caused by the solar installation. I can’t stress enough how horrible my experience has been with SunPower. Stay away!!!!
6 years ago
Reply from SunPower
We're sorry to hear this Josh. I have alerted the customer service supervisor team about these issues, and you should be hearing from someone soon.
Feb. 28th, 2019
dino Glendale, AZ
I did not know that when I wanted to install sollar to may house that sunpower inverter and solar panel was goin to be installed stay away from sunpower they have the worst customer service in the industry my solar not producing electricity from time to time has an error message in the inverter I found out the inverter is on a recall status right now they don't know when is going to be replaced I told them that I want out of the lease they wont let me out of the lease I told them that they are in breach of contract that I will take them to court this company wants to take your money and does not give the service according to the contract
6 years ago
Reply from SunPower
Hello Dino I would love the opportunity to address your concerns. Please send me a private message with your contact information and i will have your case escalated to a specialist and you will be contacted within 24-48 hours.
Feb. 25th, 2019
APelaez Staten Island, NY
SunPower was a bad decision. Installing solar panels was the worst decision (at least one of them). My system was installed by an installer company called Green Street whom are no longer in business. According to their goodbye letter, SunPower was to support my system going forward. When my system went down all Sunpower did was refer me to other installers who told me "We do no service systems we do not install" . Finally, after nearly a month of calling installers and calling Sunpower they connected me to an installer that will be happy to come inspect my system for a $200 charge. SunPower's 25 year warranty is a joke. So far my system has not saved me the $32,000 it cost to install. I would have been better off paying my regular light bill. My advice to anyone is don't go through the hassle getting panels installed.
6 years ago
Reply from SunPower
Hello APelaez, SunPower proudly stands behind its warranty. Your SunPower warranty will cover any labor cost associated with our product as long as the problem is determined to be product-related. Since there is always a possibility that the problem is non-product related (i.e. installer workmanship), the possibility of a diagnostic charge exists. However, if during the site visit it is determined to be warranty related there would be no out of pocket expense.
I have escalated your case and i will have a specialist call you within 24 hours to address your concerns.
I have escalated your case and i will have a specialist call you within 24 hours to address your concerns.
Feb. 20th, 2019
