SunPower Reviews

If there a no star option I would use it, so far it’s been 6 months since we started the process and still do. It have plans submitted to the city? They keep sending to a new person supposedly higher up to help out but every time I talk to someone another month goes by with the same answer, we are waiting on one thing or another. Why am I still waiting and working with them, good question, not sure why? I do like their system and cost. I was sent to an executive specialist and he tells me I will get back to you next Wednesday, it Thursday. I would be out of business if my company was this bad. This is my last gasp, we’ll see if this review means anything to them? Not holding my breath at this point. B.jepsen Ventura, look up my account Sunpower.

The absolute worst dishonor company I have ever dealt!!! their website recommends using their elite dealers which I did KamTech Solar which after both of us sign a contact in Nov 2022 comes back and wants to charge me more money for the solar Job and as I explained to them I don't believe you can change a price on a contact that we already singed they hung up on me and canceled our contact. I tried to rectify this problem with SunPower directly and again was lied to by their sales reps (Charlen J) who asked me to email her everything all my documentation which I did and she explained to me that Sunpower will honor this contact only to find out a week later I was lied to again and Sunpower is now stating their is nothing they will do. I can only tell everyone to RUN do not trust this company or their dealers they are not honest and clearly not the company you want to have faith in for the next 25 years RUN!!!!

Here is my story with SunPower. Based on the consumer reviews, I decided that SunPower is the company that I should be hiring for my solar system so I made a call. Taylor F ( Energy Consultant) from SunPower contacted me via e-mail and we set an appointment to get started. The appointment was on-line to my surprised (Early July 2022) , however he went over all aspens of the project and asked many questions include type of roof on my house. Shortly after initial meeting, the local survey was scheduled and then the contract was sent to me with full cost of the project. I had many question regarding contract and I was also concerned about my new roof and wanted to make sure the solar panels installation will not cause any damage to the roof and in case of water leak, if SunPower cover the damages. One I signed the contract, I was contacted by Matt J (Project Manager). From that point on, there was no communication from SunPower. Weeks passed and I sent multiple e-mail to both gentlemen with no respond, so I decided to call Customer Service in which I was put on hold for more than one hour. Finally, somebody responded and all I wanted to say, please have Matt J contact me regarding my project. Finally after 4 months in this project, already signed the contract based on cost of the project and very poor communication, I receive a text from Taylor that I need to pay additional $5600 in top of what I have already sign and agreed to. This is not a way to do business and customers agree to move forward on a project based on multiple factors and one of the most critical is the COST

Case # 02762634 I received the bill of $98.28 from your Billing Dept. I was very upset. I did call Billing Dept but the service rep told me that my case and account have been transferred and handled by John C . As you know ,the Solar system was dead since Dec 11, 2021 ( over 1 year ) and did not produce any electric at all ( zero generation ) due to inverter not working. Your techs came to my house 3 times: June 6, 2022, Sept 21, 2022 and the last time Nov 18, 2022. They could not replace inverter because they had no spare part. I asked why they came to my house without an inverter. They said to buying time. Sun Power owes me $575.28 which I paid during 1 year period, plus I paid $951.46 to SRP so far ( local electric co in AZ ). Total : $1,526.74 but SunPower have not settled yet and now your Billing Team sent me the bill saying that I owed $98.28. Please contact your internal ( Billing Team Dept ) to stop this issue. You are so greedy. This company is the worst for customer service. Each time you call 800, you have to wait for 1 hr 20 min or leave a voice message and no one would call you back. I wish I knew about this.

It has been disappointing and frustrating to work with SunPower and its partners. I contacted SunPower directly so I could obtain a quote and information. They sent out a partner company or installer, not even clear who they are, nonetheless, that person presented himself a SunPower representative. Not until several calls later, was I informed I was working with an installer company and then a construction company, but they also refer to the company as a partner. Throughout the process I continue to be mis-led. I was told changes could be made to the contract as long as the plans had not been finalized with the City and even then, changes could be made. I was first informed the contract was the same amount of power wattage as another quote, as they were competing for business. Not until after signing the contract, it turned out I was not getting the same wattage. In order to get the same wattage, I had to increase by 3 panels which cost me over 4,000 more. I was dissatisfied but past the 3 day grace period. Since it has been taking so long for the plans to be approved (about 5 months), I lost my highest electric bills. I contacted the electric company to inquire about the panel amount and they informed me it was too many panels based on my electricity bill. When I asked the company to decrease the panels due to the concern (at this point, the city was waiting for corrected plans to be resubmitted), they said I couldn't since the panels had already arrived and it would cost me more to decrease the number of panels. Later, I was informed the panels had not arrived so they had no installation date. I was asked to sign a project completion form, but city had not approved the plan and I had no panels on my home. Therafter, I received the Solar Consumer Protection Guide (4 months into the contract) which I was supposed obtain before I even signed the contract. They wanted me sign that I had received it as outlined in the guide. I have contacted SunPower twice to inform them of the misrepresentation and everything that has happened. They said according to their records my project is completed and someone might call me back. I never got a call back. Yet, I have no solar panels and recently (yesterday) given the plans where the panels are going on my roof. The plans (panel locations) are not what were agreed upon. I will have to go to the City to confirm information for the 2nd time. This has been an on-going nightmare, especially for the amount I am paying. I have already paid 7,000, with a project of over 34,000. There has been additional issues, but then I would be writing a book, but please read this carefully so you know what you are getting into if you go with SunPower.

Really bad customer service, responsiveness, and management of installation process. Let me summarize: 1) installers tried to change the original design upon installation after a 4-hour onsite inspection. They wanted the change to make installation easier and presented it as a requirement. 2) I said no and the dumped the equipment on my yard and just left it there for 3 weeks. No outreach to explain what is going on. 3) Issue resolved after multiple emails and calls. They installed per the initial design. 4) Installers say a step is missing and I have no clarity on what the step is and when it's going to happen. My point of contact at the company doesn't even know what the step is. It's been weeks since I asked and can't get an answer to this very simple question. 5) Installation inspection failed. I get no proactive outreach to explain next steps. I have to reach out and after multiple emails - each takes a full business day for a response - I still don't know when rework can be done. I still don't know about this mysterious missing step either. It's been two months since installation started and there's no clear path to completion, and no communication with me even after multiple escalations. I tried to complain internally multiple times to no effect so hopefully this public note will help.

SunPower is the worst company I have ever dealt with. They installed panels and a battery. We complained that their battery was heating up the garage, producing a chemical smell, and making a lot of noise. Worst of all, the first weekend, it burned through $300 of electricity somehow! They first explained it was a faulty setting, then told me it was not the battery but something else in my home. They tried to repair it - but in the end told me the battery was fine! After a lot of back and forth, they agreed to remove the battery. Most incompetent staff I have ever dealt with. Worst product I have ever purchased. I then called a local company for another battery and everything went smoothly with them - I now have a Tesla battery in the garage - no heat, no smell, no noise. It actually does what it is supposed to do.

Once the site study was complete, everything moved at a snail's pace. Expectation was to be producing solar power 2 - 5 months after signing contract. Signed proposal in May, it's now the beginning of December and still no power. Installation was completed in August and all they had to do was schedule an inspection with the Electrical Inspector; They haven't even called the town yet. The coordinator seems to be doing his job but no one is listening to him. Trying to contact someone who is really in charge seems impossible. Customer service is terrible.

Their service is terrible. Over the years, I have been without power, either totally or partially for more than 300 days while waiting for repairs to be made. I am looking at 6 utility bills between 2017 & 2022 where I’ve had to pay over $1200 because solar was broken. Their customer service department seems to have as its purpose to deny, delay, and mislead any customers who have a complaint. A new customer service supervisor told me my reduction in power must be due to my using more electricity. Fact, is I live alone, and have made no substantial changes in my electrical usage since before I owned the system. They can’t substantiate my complaints since their records only go back two years, and they won’t accept my documentation. He now says he will request in on site technician visit. This is after more than six months of my pleading for such a visit and being denied.

Poor poor poor communication! We started this process in July 2022, and at November 29, 2022 the solar panels are still not on and our first payment is due next month for a product that doesn’t even work. Specifically in the Cincinnati, Ohio area - to say the team here lacks professionalism is a major understatement. Tree removals were part of what we were told had to be done. The company (Jeremy with Texas Tree Master) our Blue Raven Representative referred us to, took our money and NEVER FINISHED THE JOB! Anytime we had a problem it was one Blue Raven team member pointing their fingers at someone else.

The information shared is highly inaccurate and they canceled the proposals I agreed on without any notice, just because they saw a higher financing rates. The agent always said they don't have panels that I wanted and all of a sudden after the financing rates have increased, and they canceled my old proposals to get a higher financing rate proposals, the same out of stock panels were available. What a joke! Overall their brand is highly overrated, there are several trust issues with their teams and their practices. I've seen lot of sales people use convincing strategies, but SunPower uses cunning strategies. Stay away!

If I could give them zero I would. We had a rep visit our house, send in an evaluation to cover 80% or more of our electric bill . System was installed and doesnt every come close To covering 80%, it covers more like 20% of our electric bill. Naturally the guy that did the original evaluation and install is no longer with the company. In order to get to 80% we would have to install and pay for three times as many panels. Added to this frustration , the system stopped working in June of this year 2022. I contacted sunpower, I was left on hold 3 times for more than an hour each time and finally had to give my credit card in order for anyone to call me back to set up a time to fix the system. After 4 follow up emails I finally have an appt on 12/15/2022. Hopefully someone will show up!if you choose sunpower, Get a guarantee the system is what the rep is selling you and confirm maintenance and repairs are indeed available. Our experience with sunpower has been very poor and disappointing .

The Sunpower customer service is very poor. One of my SunnyBoy inverters on my system failed in July this year. It took 30 days before the Sunpower service tech came out to troubleshoot the failed inverter. Even though I diagnosis the problem immediately from error code on the inverter. Then another 3 weeks for the replacement inverter to arrive to install. The repacement inverter was programed incorrectly in Germany language versus English language and did not work. Inverter still needs software update to function properly. Half my solar product has been down since July. Still not fixed. Another follow up appointment is scheduked another month from now. I have had a monthly electric bill of $80 for the last 4 months with half my system down. This is bad customer service. The replacwment inverter should have been replace in 30 days rather than going on for 4 months or longer.

We have a Sunpower solar system that was installed about 13 years ago. We have a 20-year service agreement that is part of this lease agreement. Half of our system shut down about 6 months ago and we have been contacting (trying) Sunpower for service. This company has the worst customer service of any company that I have dealt with. We have been calling almost daily. while waiting, sometimes up to 2 hours per call. On each call we have been told that the problem is being fixed but there is never any follow-up. We have even been assigned to a support supervisor Shane B , who does the same thing, she tells us that she will get this issue fixed but never follows up nor contacts us to let us know what is going on. 6 months later and we don't know what else to do, as the system is still not fixed, and we are paying monthly for a system that is not working.

The worst customer service I have ever had. The equipment is great until it fails. When I needed service, the Sunpower tech literally told me "Here are 4 local numbers, call them. Bye!" Since then it's been nearly 3 months of ignored phone calls and unanswered emails. If you do get a response, they lie and tell you everything is under control which of course it's not. Then more ignoring and more lies. And this is for an under warranty system that set me back $40K I think Sunpower should just be honest with customers and tell them "We have your money, we don't care about you, we don't care about your system, please go away and stop bothering us." At least that way, warranty repair customers could plan accordingly. To anyone considering Sunpower, I suggest visiting their page with the Better Business Bureau, and customer comments on their Facebook. While I'm sure that the tiniest fraction of customers ever bother to comment there, the stories are shocking. Missed appointment, incomplete designs, lease customers whose systems haven't worked for a year, etc. If you take the time to research this company and still choose them, at least you've been warned.

I'm sorry to say I cannot write a good review. Sunpower was contacted in March, it is now October and after many additional contacts by me, and my installer, I am still dealing with no results to replace my panels which have hot spots. I was under the impression this was under warranty. I understand since Covid things are hard but really? 7 months? and we are now approaching winter. Thank you, Nancy Dodson Buckland, MA

We installed solar panels for our house from this company two years ago. In two months, our celing started leaking. When we called them, they said squirrels were making nests underneath the panel and causing the damage, so they asked us to pay extra to install the guards. We spent and got the guard installed, but our roof was still leaking. We called them again, and a guy came and told us that the gaurd was not only installed entirely but also not done correctly. He would send someone to fix it. We have been calling them every month for someone to come and fix it, and they promise to come, but no one has shown up. When we ask for a supervisor, they just say the supervisor is busy at the moment and will call us back, but we never hear back from the supervisor either. We are not sure about our options at this moment.

They have grown too big for their britches in our area. We bought a house in San Diego last April. From day one the solar system (28 panels-leased) didn't work. It took them almost 5 months to repair the system, for which we were to be credited the time the system was not working. The entire solar system should have been adequate for the summer electric bill, instead SunPower is issuing us a $114 credit for 5 months of the panels not working and we are stuck with massive electric bills! It's an absolute joke and a sham. Every time I tried to call to get this issue resolved, I waited over an hour to speak to someone, multiple times the calls were dropped due to storms in their calling center countries etc. I have countless emails that never get replies. I even had a supervisor's texting number, but he doesn't reply either. The minute I had some low level call center person ask me if I'd read my entire contract (28 pages) to find the part where it talks about reimbursement in these situations, I knew we were in trouble! It's all good until something like this happens, but don't expect them to have your back. These folks should be ashamed of themselves! I have a young family with a special needs child in the home 24/7 that requires comfortable temps. This last summer was particularly warm, therefore the A/C was on a lot and the summer electric use was tremendous, but should have mostly been covered by the credits from the solar, had it been operational. The SunPower delays in repairing will cost us dearly. Watch out folks--this company is not ready for service when things go wrong!!!

Based on these reviews, I signed up with SunPower. They had a terrific salesman who, using Zoom, made me feel safe, respected, and certain I could get the complicated installation I needed. So I signed a contract for a lot of money. From then on EVERYTHING WAS HORRIBLE. Everything they told me was a lie. I communicated with a dozen other folks and algorithms, but no one in the company communicated with anyone else there. It was totally disjointed. I was told that this would all be resolved when my "site survey" team came and we would discuss my actual needs, and then begin the design phase. The site survey day arrived. It turned out to be one person, who wouldn't give me his name, didn't want to talk to me, just walked around my property and roof taking photos, and left. That was the last straw. Luckily they were willing to void my contract without a hastle. BTW not one person or robot has asked about my experience. Oh I'm pretty sure the positive reviews here are fake. Try Yelping SunPower, you'll see what I mean.

Very bad customer service. My system is 18 month old and is offline for the past 20 days. There is no notification from Sunpower about the outage. When I see the monthly report, noticed that system is Offline for 20 days. Is Sunpower expecting customer to monitor the system continuously? Reached customer service over the phone after waiting 30 min online. They've opened service request and came back with excuse that they could not identify the issue and asked to reach out to the installer. Installer is busy and wants service request from Sunpower. Each party throwing ball to other court instead resolving the issue. I would not recommend Sunpower to anyone due to bad customer service and reliability of the system.

Public published review 9/1/22 Been Trying to reach this company by phone and email, to no avail, I waited over twenty minutes on the phone and no one answered, their emails state that. they will answer as follows: Hi, Thanks for reaching out! We would like you to know that we received your email and we will get back to you within 48-72 hours. If you have a more urgent need please contact our support team at . Our Customer Service Hotline is open 24/7. Thank you. Regards, The mySunPower Team Still no answer after 10 days, but today some idiot from the company sends me a Performance report with no power produced for the month of August. I guess I will need to get an Attorney involved to get the $58,000 that I paid for this useless system back. Please cancel any orders you have with this company, or you will be sorry that you did not!

I have been with SunPower for over six years now, and up to now I recommended them. My solar system is producing electricity but I cannot monitor the output for over a month that I know of. The problem is the cellular chip installed in my system is 3G and that went out in January 2022, and I noticed I could not monitor my system in June 2022, when I received my $700 true up bill. I did some research with PG&E and noticed I have been under producing electricity by 50% for at least 9 months out of the last 12 months. That is why my true up bill is so high. I contacted SunPower and informed them I cannot monitor my output because the system is disconnected. They informed me they are aware of the issue and a work order was submitted. I gave them all my information they requested and my work order was denied due to lack of information. I called back about a week later and had to submit another work order. I was told there was information that was lacking. I gave them the same information again and was told another week later the work order was approved and a technician will be calling me to schedule an appointment to replace the 3G cell chip. I have been calling weekly and was told today that the company (NovaSource) that is scheduled to perform the repair is not responding to any inquiries made for service. I was told today that SunPower will give me an update when one is available. I have been trying to resolve this issue for over a month now and have been on hold a couple of times for over 90-120 minutes. This is totally unacceptable and needless to say I will not recommend SunPower to anyone, because service after the sale does not exist. I am on the verge of contacting my Attorney to resolve this issue due to breach of contract, which states in part, SunPower is required to perform all maintenance for the length of my contract. This is not happening and all I am told is they are sorry for the inconvenience, and they understand my frustration. I am so frustrated with SunPower, I want them to cancel my contract and remove my solar system so I can go with a better company.

Worst company ever, they take couple of months to install. We bought a house that upgrade package comes with SunPower solar installation, We got approval from PGE permission to operate, but sunpower takes couple of months to install, always they says no man power. It was scheduled once, and technician didn't showed, called customer care to enquire, they post poned the solar activation to one more month. Stupid service ever. Frustrating to call, and answer is always same. Not sure why they are running this service. Guys, I don't recommend SunPower, please go with Someone else in the market. In the comitative Market SunPower is behaving stupid. Don't loose your money and revenue on the solar panels.

Blue Raven Solar (owned by SunPower) first showed who they were when they tried installing panels that degraded at nearly twice the rate of the panels listed in the contract. Panels that a Blue Raven Employee told me were 20% cheaper than the ones we had agreed to. I was able to stop the install after the first day, but then had to wait nearly a month to get the panels we initially agreed to, while the original half installed system sat on my roof. During this time, I dealt with various Blue Raven Solar employees with varying degrees of professionalism and at one point had to weather the threat of legal action if I continued to push back on them. Blue Raven eventually located the agreed upon (according to them) panels. At that point I fought for a small discount, which Blue Raven eventually agreed to provide. During the second install, it became apparent that Blue Raven had never intended to provide the panels that my salesperson had guaranteed me, these were the correct brand, but not size. Another corporate employee confirmed that for me when he told me those specific panels were never offered in my area in the first place. Looking back at the email (yes I have this in writing) the rep confirmed that I would be receiving a slightly larger system than was written in the quote and eventually contract when you stacked it up against competitive quotes. This was because Blue Raven Solar calculated system size differently, to account for degradation and give consumers a better sense of what the system will actually produce, this was sold as a unique value add that highlighted Blue Ravens dedication to under-promise and over-deliver. I had told the rep I was gathering competitive quotes, so this misrepresentation was clearly meant to win my business, even though Blue Raven could not follow through. Once I realized that I had been lied to, about a material element of the agreement, I reached out to Blue Raven for options on how to sever the relationship. Blue Raven continues to maintain that the lie was a simple misunderstanding and has reaffirmed that I am stuck with them despite it. Neither Blue Raven or its parent company SunPower, have made any significant attempt to address this lie Bottom line is Blue Raven tried to bait and switch me with lower quality panels, the small adjustment we agreed to did not include downscaling my system and the fraudulent misrepresentation of how they calculate system size, which is the only reason I chose them in the first place, has never been properly addressed. Consumers deserve better than Blue Raven Solar

My Experience with Sunpower was worst. Let me explain my situation, I recently bought a home and the home is installed with Sunpower Solar and when I moved in the solar is not working (inverter error). I reached the customer care , they asked to do the pre-payment I agreed the terms and even I showed the interest to extend my number of panels (which I need that because of the electrical cars). After the call, there was no response from Sunpower team, I almost called twice a week to check my status and every time I got the same response , either they will send mail about pre-payment or technical team will reach me…. Nothing happen after every call. I am ending up paying more electricity bill due to the summer. There is neither proper technical support nor a proper response from the Customer support. The team don’t have any clue of how to pipeline the process , the case manager is working on his own pace. They are not worried about customer after the installation completed. If you are really worried about the proper process and streamlined customer support, please stay away from Sunpower.

My system has been down for 3 months with no target for resolution from SunPower. We had our 7.6kW grid-tied system go live in Dec of 2015. I have been a big fan of solar for the entire time we've had our system, although I have been reevaluating that in light of my recent experience. The inverter in our system stopped worked on May 4th, 2022. I called SunPower that day. They monitored the system for few days and then made an appointment for May 24th to send someone out to look at it. The technician confirmed the inverter needed to be replaced. Since that time SunPower has not been able to provide me with a target date for replacement, citing the unavailability of a replacement inverter. I have called their technical support numerous times over the ensuing two months, but they always gave the same answer. Around July 28th I called and after being given the same answer again, I asked to speak to someone with more authority. I was told that there was no one available, but that a supervisor would get back to me. On July 29th I received an email from a Customer Care Supervisor informing me that she sent an urgent follow up to their materials team to get an ETA for the replacement inverter. She also said she would give me an update within a week. It's now August 6th and I have received no further update. My system has not produced any power for over 3 months now. I have been paying regular utilities charges for electricity which has amounted to hundreds of extra dollars. The last few months is also the time of year that we build up a surplus in our net metering program that cover us in the winter when the system produces less power. I had been considering adding batteries to the system and going off grid, but no way I would do that now. This situation is completely unacceptable. Why would I ever consider solar at another house in the future if there is the possibility the system could be down for months at a time with no target of when the system would be operational again? UPDATE: I first submitted this review in early August. SunPower replied and said they would assign an Executive Support Specialist. Its now been another few weeks (Aug 26 as of this writing) and there has still been no progress. My system still does not work and there is no target date from SunPower to get the needed replacement inverter. Its been almost 4 months that my system has been down. At this point I'm not sure there is much value to the SunPower warranty. This is for a system that cost tens of thousands of dollars to install, and has been useless for almost 4 months. The system was great while it worked, but with such a long outage, I cannot recommend SunPower to anyone considering solar.

I got my solar panels installed in February of 2016 I've had one issue with the micro inverters which they've already fixed now as of March 2022 the next issue that I have is that their sunpower monitoring system no longer connecting to my wifi because they use 3G wifi that is no longer available now they have to use some sort of 4G or 5G service which sun power monitoring systems Don't have, I've been waiting for a part for 5 months now for a part for my PVS6 monitoring system to no avail.. No way to check on my production and I'm still getting the run around that they're still waiting on parts yet I know if 4 people who had their systems installed with new monitoring systems using the new 5G wifi. So I'm guessing only new clients have preference not clients from 6 years ago..

DO NOT GET solar panels from this company! As soon as they arraigned installation, they forget about you. When your system stop working, they will NOT repair it. They will NOT communicate with you, they will NOT return phone calls, they will NOT help you in any way. What they will is laying to you and make up stories about trying fix the system over line. Two, again, TWO months my system ids down and NO help from SunPower. Did I mentioned. they received payment for installation in full? And they promise blue sky, when they offer install solar panels? So take my advice, stay clear from this company, save your self money and aggravation.

Where to start, for something that should have taken 3 months to complete it’s going on the 8th month, and there are no signs that it will be completed anytime soon. To save time, I’m just giving bullet points of all the issues: - I have a flat foam roof, after SunPower came out 3 times to check the roof (and I paid $6500 to install new form) a date was set for the installation of the panels and battery. On that day, no one showed up so after calling SunPower, I was told the new project manager canceled the installation due to the fact it was a flat foam roof and someone will need to come back out to look at it for the fourth time. - New date was set for installation, the guys shows up, but told me 'there is an issue, it's a foam roof". No shit, you all have been here 4 times looking at it. So, they were able to install the SunVault battery but no panels. After installing the battery, they needed to program it. Well, there is an issue with programming, and after 4 weeks and 3 site visits, the issue is not resolved. - I had to constantly call SunPower for updates on what is going on and what is the plan to solve these issues. No one person at SunPower looked at this project from a holistic point of view. - New plans had to be submitted to the City and a roofing company had to be scheduled since SunPower didn't want to drill through my roof. Which is ok but why did it take 4 site visits and 2 installation dates to finally figure that out? - Installation day- the roofers came then SunPower to install the panels but they had to change the layout which now requires a revised plan to be submitted to the city before final inspection. It's now 4 weeks post installation and still waiting on approved plans to get the final inspection. - Rebates - I was shorted $500 on the rebates, they said they would fix it so we will see. - Damage during installation- they advised they would fix and paint anything that got damaged. I took pics of all damages and sent them to SunPower. The repair guy came but only repaired 3 small holes inside. He failed to repair the Stucco or paint the conduit. So, another time had to be scheduled for these repairs. This nightmare isn't over yet and I don't know when it will be but this has not been a good experience or shown well for SunPower.

Blue Raven's servicing and attention to detail is remarkable. They have provided great communication all through the process from the sale to installation, inspections etc.

Had to install a new circuit breaker box. One day, without notice someone started banging on the side of the house. Person was here to remove stucco from around the box but did notify us that he was coming or that he was here. Just started busting out stucco. Told them we expected to get an electric car. No room in new box for a charging circuit. Well the panels are installed and operating, but since their subcontractor installed the new MPU there is a circuit out. Test meter says hot and ground reversed, but if you move the mess of wires in the box it sometimes goes to normal. Sunpower sent one of their guys to verify there is a problem, which they did, but no one has come to fix it. Almost two weeks now having to run extension cords to the dryer and the fish pond. Also, the new stucco around the new box is cracking all around the patch and new box. Again, no one coming to correct the problem. They also do not have the monitoring module. Back ordered. No information on when it will be installed. No mention of that until after contract signed. Very little response from SunPower. Not amused.

If I could give this company a negative 20 for a review, it STILL would not be low enough. This company is a total joke, a total rip off, and completely dishonest and incompetent! RUN AS FAST AS YOU CAN away from SunPower. They are seriously the most unorganized, unprofessional and dishonest business I have ever been in contact with. I signed a contract with them on August 4th, 2021. Today is June 20th, 2022 and I STILL don’t have any Solar power yet I’m being billed by their finance company for the solar panels Sunpower put on (or hired someone else to put on is more accurate) AND am still paying my local electric company for electricity for my home. I have told the finance company I’m not paying for something I don’t have. I have told SunPower to remove the panels and cancel my contract because I’ve spent numerous hours trying to get them to respond only to hear from someone with false promises to “fix” things over and over. Also, within a week of finally hearing from someone who assured me “they are expediting my case” I receive a letter/email stating that that person is no longer my contact person for my case…..someone new has been assigned. This company is a total joke! After trying with no luck to reach the founder, Richard S and the CEO Peter F, I am now being forced to file complaints against SunPower with: The General Contractors Board, the Better Business Bureau, the Federal Trade Commission, and the Secretary of State. If this gives me no resolve, my attorney will step in. Do NOT use this company. They are a total fraud!!!

There is nothing I like about this company. Process started over 6 months ago. Going into month 7 and still waiting for Blue Raven to complete the installation. Representative who talked to us on day 1 stated he would be with us every step of the way to answer any questions we needed. Day 2 he disappeared and is unheard/unseen since. At installation which was about 5 weeks ago, they left empty water bottles between the panels and roof (poor quality work), broke the pipe at the outdoor electric panel, and left a huge hole in my drywall at the indoor electric panel. I have tried to contact them numerous times through email (no response) and phone calls but the only line is currently busy and can leave no messages as their box is full. I wonder why… Communication is horrible to say the least. Customer service is terrible. Last time I saw them was a few days ago when they showed up to repair the pipe but somehow did not have the right circuit breaker. How do you not know what you need before coming to make repairs of what you messed up? Maybe they’ll show up this week or next. Maybe next month. Who knows? I surely don’t. Would never recommend or refer them to anyone, not even my worst enemy. If I could give them 0 stars I would. I just hope it’ll get done before 2022 ends!

Blue Raven solar is a joke.. It's been 10 months since they started. I spoke with Kevin V last week about keeping me up to date. He has done nothing close to it. I have to keep reaching out him and others. I still haven't gotten my thermostat. System been up and running for almost a month and nothing from him. The service is terrible. I will be using all of my social media platforms to let all my friends and family know not to use this company. Bad enough they wanted to give me $300 to revise or take down my review. You would think after taking so long to install, they would try a little harder to please a customer. I would never refer this company to anyone. I wish I had never gotten involved with this company. Thanks alot for my headache. BBB is my next step.

I have leased a solar system from SunPower for 5 years. The system has never generated its guaranteed level of energy. Each year I have had to make repeated calls to get reimbursed for the lack of energy production. This past Friday I made three calls since the refund was nearly 90 days delinquent. On the first two calls I was disconnected. On the third call I complained about the disconnections and was assured I would receive a call back in one hour. No call back was ever received. In the prior year after many conversations I was sent a reimbursement in the form of some limed use credit card, again after many conversations I received a check which was months past the end of the contract year. SunPower is not a reliable company that honors its guarantees and has the worse customer relations of any company I have ever delt with. My suggestion is to avoid any dealings with SunPower.

Possibly the worst customer service experience I have ever had in my entire life. The panels were great - and Im glad we now have solar.... Im not so sure that going with the "apple computers" of solar companies ... was really worth it.... Solar is an expensive purchase, especially with sun power. For us, the only more expensive things I have purchased in my life are my car and my house. I am still a bit floored at how difficult it has been to get this job done correctly and give these people money. Let me explain what happened. Our panels were originally installed on March 20th. I immediately noticed two issues. The first is a minor frustration and the second is becoming ridiculous. The minor issue is that I noticed their iOS app is incorrectly displaying our usage information. I have called Sun Power several times about this. Each time they act like its not broken and then I have to send them the same screen shot evidence. After they review the evidence they tell me they'll have their engineers look at it. Then I never hear from them again - I have to call back the next week - and start the entire process over again. Im pretty sure this will never be fixed. The major issue. It didn't start out as a major issue, but has become one. Right after our panels were installed I noticed that 12 of the 18 panels were damaged on installation. I.E. there were large dents and scratches in the sides of the panels. They operated correctly, but for something this expensive - I feel its fair to ask that they be installed in mint condition. Originally this was not a big deal, I emailed our contact person and he said he would take care of it. I felt good about this at this point. One of the main reasons I chose sun power - is in their sales call they touted how issues and warranty are easily resolved because ( unlike other solar options ) everything at sun power is done in house. I now know this is the biggest crock of BS on planet earth. A few days went by after my email, nothing happened. I emailed our contact again, and after a few days again nothing happened. Only after a handful of emails AND a handful of voicemails that I left for him did I get a call back about 2 weeks later. In the call he said he'd take care it. Two weeks later I had not heard anything so I followed up several times over the course of a few days. Eventually I heard back and for the first time since I first reported the issue - he asked how many panels were damaged - this was a red flag to me that this was going to be a fiasco - as it seems like something he should have verified with me the first day I reported it. On that call he said he'd schedule something with operations - but that we might have to wait a while... because repairs take a long time. Uhhh ok... thats strange.... because, as I wrote above, the sales person explained to me that repairs were a complete breeze due to everything being done in house. A few more weeks have gone by and as of April 18th it had not been taken care of so I started emailing again.... Over the course of a week I sent four additional emails asking for an update. I also finally started stating in my email that I was holding out on making our payment until the repair was completed. After 4 emails over the course of a week, I finally received a call today. My contact was unable to tell me if I would be penalized for making a late payment... again, what happened to everything being done in house? He also needed me to forward him a copy of my bill so he could forward it to billing to see what would happen.... Im certain that my contact at Sun Power is not completely at fault here - it sounds to me like the company needs to give these guys better tools to help them get the job done in a timely manner.... Anyways, on the call, after It was clear that I would like to hold off on payment until the repairs are made.... he suddenly was able to schedule a repair for later this week - when up until this point he kept saying we would have to wait a long time to get the repair done. .... hmmmm I wonder how that happened..... He then asked if I could make the final payment now that the repair is scheduled - and he was a bit surprised when I said I'd like to wait until after the repair is complete..... Im holding off on payment until all is right.... thank you

Where to start? September 27, 2021 sign and pay half of what would be a headache, Today April 12, 2022 the system finally seems to work, if 7 months seems little, my headache was not, a disaster customer service Communication with the client was a disaster, but they made sure that yesterday I received my last bill to pay them, I called by phone no less than 10 times to find out what was happening because nobody was able to tell me what was happening, they even told me that I'm sure it would be installed before the end of the year to be able to have the credit from the government (a lie), a total disappointment, the last person who attended me, (I don't remember his name) didn't even care about the frustration I had, I had to call directly to the electrician to solve the problem, which Watts company had already solved the problem 2 weeks before and Blue Raven still said that they had to solve the problem. A very bad experience and company itself. When I told them that the inspector from Sandy city had passed and told me that the system was failed, the person from Blue Raven asked me (yes, me) what the city had told me that it was failing when I had paid half of the installation (which are not a few dollars) for me to tell him what the problem was!!! The truth is that I am very disappointed in this company and never again, if possible, will do business with them. Hopefully the system never fails so I don't have to call them.

By far the worst customer service (after your a customer) Sunpower was the chosen solar company by the builder that built my house. I have been calling multiple times (over a 3 week period) to get a equipment problem solved. They brush you off and give you the run around. The customer service rep can not transfer you to a supervisor. They say I am creating a work order and someone will contact you or you will receive an email in 3-5 day and it never happens. As far as the solar system itself, I can't comment yet, because they give me the run around about sending a tech to fix it. Had ti give one star, because there was no option to give zero