SunPower Reviews
8.3
Overall Score
Review Source
Jim Veenstra Lombard, IL
The professional business interactions and top notch installation (on schedule) were very satisfying. Our solar panels are performing as advertised and it is great.
5 years ago Edited September 14, 2021
Reply from SunPower
HI Jim, thank you for leaving a review! We are thrilled to hear you had a 5-star experience and appreciate your support. Have a great day. - Maddie E., Blue Raven Solar
Jul. 7th, 2020
Deneen Rivera Goshen, NY
I do not know how they are so highly rated there customer service is horrible. I got my panels installed in October 2019, finally got final approval late Dec 2019 and my system is still not working correctly. Got a call in Jan that they needed to come out again they did make an appt with me just send someone out without telling me while I was at work. The guy they sent called me and told me he would do what he needed to do on the outside but that they hadn't even sent him the piece he needed so he would have to come back. That was the last thing I heard from them and then in April I get a $300 bill (that is just the electric portion) from my utility company going all the way back to January & I have been billed around $100-150 ever since because Sunpower has not fixed the problem. They keep telling me not to worry that they have a "Production Guarantee" but their whole sales pitch is that you save money because you no longer pay for the Deliver portion of your electric bill but guess what that's 2/3rd of these charges and I'm not going to get that back. On top of that they told me they would freeze my monthly payments for the systems until they can get someone out, but each month they take the money out of my account so not only am I still paying my utility company but I am also paying for a FAILED solar panel system. Then I get a call about 2 weeks ago to tell me that they have found a contractor in my area who can come out (because really you only have one an hour from NYC) and that I should expect a call from them in the next few days to schedule something and guess what Crickets. I even have a Customer Service Supervisor in charge of my case but all he does in play phone tag. Even sent me an email asking me what was the best time to call me and but never bothered to call. At this point I am paying for the solar panels that do not work and what I would have paid the utility company had I never switched over to Sunpower and I still have no Idea when this problem is going to be resolved.
5 years ago
Reply from SunPower
Hello Mr. Haines, I'm sadden to hear of you experience . We'd like to look into this matter further. Please be expecting a call from an executive service specialist to review your concerns in detail. We appreciate your business and value your feedback.
May. 29th, 2020
David Kivi, Jr. ,
The company approached from a door to door salesperson. We listened and promises were made about our 2019 tax credit. Once the paperwork was done the company dragged their feet the entire time and refused to work with us about anything. We only asked for the proper paperwork for 2019 and after numerous calls to our Rep and his Boss, they told us "it's not their problem, they aren't tax people." We've filled a complaint with the BBB, to which they lied to them about several things, including dates and responses to us. The BBB wont do anything and we are out money, I will advise everyone who will listen to stay away from this shady business and their lying employees.
5 years ago
Reply from SunPower
David,
The installation proposal clearly states that the timeline is an estimate and may be delayed due to factors out of Blue Raven Solar’s control. Blue Raven fulfilled all obligations by providing a state-of-the-art solar system for her home. The delays in which you are referring to were all out of Blue Raven Solar’s control. Blue Raven cannot be held responsible for these delays as we are at the mercy of the city for all required inspections. At the time of the roof inspection, you were outside of this three-day window. The next series of delays was from your neighborhood HOA. Blue Raven Solar works closely with HOA’s to ensure that all guidelines are met when installing a solar system. We cannot be held responsible for the delays that were caused by the HOA. When you were “assured” there would be no financial impact , this was correct. The tax credit policy states “If by December 1, 2019, your System has not been scheduled for installation on a date before the end of the year, you can ensure 2019 ITC participation by making advance payment to Company toward the cost of the System in an amount equal to 5% or more of the cost of your System. Advance payments should be received by Company no later than December 27, 2019 to ensure timely processing." Blue Raven Solar stands by their work and employees.
Blue Raven Solar has fulfilled all obligations both financially and in regard to the solar system.
Respectfully,
Maddie E, Blue Raven Solar
The installation proposal clearly states that the timeline is an estimate and may be delayed due to factors out of Blue Raven Solar’s control. Blue Raven fulfilled all obligations by providing a state-of-the-art solar system for her home. The delays in which you are referring to were all out of Blue Raven Solar’s control. Blue Raven cannot be held responsible for these delays as we are at the mercy of the city for all required inspections. At the time of the roof inspection, you were outside of this three-day window. The next series of delays was from your neighborhood HOA. Blue Raven Solar works closely with HOA’s to ensure that all guidelines are met when installing a solar system. We cannot be held responsible for the delays that were caused by the HOA. When you were “assured” there would be no financial impact , this was correct. The tax credit policy states “If by December 1, 2019, your System has not been scheduled for installation on a date before the end of the year, you can ensure 2019 ITC participation by making advance payment to Company toward the cost of the System in an amount equal to 5% or more of the cost of your System. Advance payments should be received by Company no later than December 27, 2019 to ensure timely processing." Blue Raven Solar stands by their work and employees.
Blue Raven Solar has fulfilled all obligations both financially and in regard to the solar system.
Respectfully,
Maddie E, Blue Raven Solar
Jun. 17th, 2020
Joseph Hawk Charlotte, NC
I’m completely unimpressed and angry with Blue Raven Solar. The entire process has been painful and disappointing.
First, the sales: Sales guy was good. Made the entire thing seem very attractive. We expressed our concerns with our roof, as it is aging and asked if we should get it replaced before installation. “No need we can take the panels down, and put them back up with no problem.” So we agreed to the initial check to see how many panels we would need and to concept it out. I will admit my wife and I did take a long time to decide, as it is a big financial decision to do this. Meanwhile they hounded us. HOUNDED US. Finally, they threatened us with a bill of $1200 to cancel... gotta read that fine print people... We told them to calm down and moved forward.
We got the panels installed in February, and finally got them turned on in March. In April we started getting some minor leaks in our roof over our sun room (this is the area they carried the panels up for installation). We called a roofing company to assess. They let us know there was some wind damage from storms and minor damage from the installation of the panels. Started the process of getting a new roof. Called Blue Raven about taking the panels down to replace the roof, as the sales rep told us it wouldn't be an issue. They inform me it would be $4895.00 to take the panels down and put them back up after the roof is replaced. AN ADDITIONAL FIVE GRAND, TWO MONTHS AFTER INSTALLATION.
Fine. We literally have no choice now. We paid the first half ($2400) and scheduled them to come out on May 15th (today, Friday)... scheduled the roofing company to come out on Monday (May 18th). Shingles were delivered this morning. Blue Raven still hasn’t shown up. No call, email, text... nothing. I called the Charlotte office to find out what's going on, and they transferred me to the Utah office... the customer service rep told me the one team they have for this area can’t make it out today, and they need to reschedule... a week and a half later. “It’s the only possible time we can make it there. We have other projects we CAN'T reschedule.”
Oh I see. Your company has failed on all accounts to meet it's responsibilities for the date you scheduled the project for and all I get is a “Sorry for the inconvenience”. We paid $2400 so far and we cant even get a courtesy call.. or proper planning.. or proper customer service.
To the prospective customers out there, do yourself a favor, before you get solar panels, get your roof done first. And don’t call these guys. The product is good, it’s the company that’s lacking.
5 years ago
Reply from SunPower
Hi Joseph, We have forwarded all of your feedback to the correct teams. Your system is now up and running which is great news! Please let us know if you ever need anything. We want all of our customer to have a 5-Star experience. Sincerely, Maddie E., Blue Raven Solar
Jun. 17th, 2020
KELLIE BLACKHURST Orem, UT
I really like the people I worked with from the seller to install. They took care of everything, much paper work and inspections are necessary. Great financing. Plus it looks wonderful.
5 years ago
Reply from SunPower
Hi Kellie, thanks for leaving a review. We are thrilled to hear you had a good experience. If there is anything we could improve on, please email me at reviews@blueravensolar.com. Have a great weekend!- Maddie E., Blue Raven Solar
May. 15th, 2020
Kathleen Durham, NC
Blue Raven handled all the logistics of installation, including contacts with roofing company, Homeowners Association, City Permits, etc. I am so happy with the results!
5 years ago
Reply from SunPower
Hi Kathleen, thanks for taking the time to leave a review. We are thrilled to hear you are enjoying your system. Have a nice day!- Maddie E., Blue Raven Solar
May. 13th, 2020
Lisa Stanley Charlotte, NC
Very professional!!
Our entire process from beginning to end was easy and everyone from the initial consultant through installers were fantastic!!
Highly recommend!
5 years ago
Reply from SunPower
Hi Lisa, thanks for leaving a review. We appreciate your business and support during this time. Have a great day!- Maddie E., Blue Raven Solar
May. 13th, 2020
Steve Camas, WA
I am in the middle of the installation. So far things have gone smoothly. Since I am new to the process it is impossible to give a full review. Maybe later when I have seen the arays in action I can give a review.
5 years ago
Reply from SunPower
Hi Steve, thanks for rating your experience. We hope once the job is complete, you can give a full review. Please let us know if you need anything. Have a great day!
May. 12th, 2020
Lake Whitsett, NC
We appreciate how polite the customer service and how quickly they managed to get the installation done. We also like the financial benefits that come from having solar power
5 years ago
Reply from SunPower
HI Lake, thanks for the review. We really appreciate it and y our business. Let us know if you ever need anything. Have a great week!
May. 12th, 2020
Russ Patterson Charlotte, NC
Installation was quick and precise. Everything was cleaned up (as they went) and the job was very neat. They were on time, friendly, and highly skilled.
5 years ago
Reply from SunPower
Hi Russ, thanks for taking the time to review your experience. We are happy to hear the install went smoothly. Enjoy!
May. 12th, 2020
Mitzi Reneau Denver, CO
From our Salesman, Mike to the completion of the installation and even now...the process was seamless. I would highly recommend Blue Raven to anyone.
5 years ago
Reply from SunPower
Hey Mitzi, thanks for the review. We appreciate your support and recommendation. Have a nice day!
May. 12th, 2020
Justin Keele Livermore, CA
I had the worst experience ever with sun power solar installation in the end of 2011. They subcontracted out the installation to people that were not qualified and bro 24 of my cement roof tiles which they never made good on. I planned on buying the system in the early buyout option .Sunpower would never take care of the broken roof tile issue prior to this date and then screwed me out of the early buyout option.I even sent a certified letter for which they tried to say they did not receive. Then I sent them an email. When your customer service is in the Philippines and you’re trying to deal with issues they don’t care at all. This has never been resolved today and I am still looking for an attorney to sue them.
5 years ago
Reply from SunPower
Hello Mr. Keele, I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.
Apr. 29th, 2020
Aaron Bowers Dallas, OR
They came out and did an amazing job installing my solar panel system. The wiring in the attic space looked clean and ran professionally. Overall a great job.
5 years ago
Reply from SunPower
Hi Aaron, thanks for leaving a review. We are happy to hear your install went smoothly. Enjoy your week!- Maddie E., Blue Raven Solar
Mar. 31st, 2020
Christina Sunnyvale, CA
In Nov of 2019, I bought a new home from DR Horton builder. The homes come with Sunpower solar already installed. I bought the system upfront for $14k. As of today, March 23rd, the system is still not up and running. I have been calling to get it fixed but it takes weeks to get a technician to respond. I think they have only one tech for my entire region. It turns out that my power box in the garage was the issue. 4 weeks later it was shipped in, 2 weeks after that (On 3/12/20), finally someone came to installed. Even though it has power, it’s still not working. The tech told me that someone would reach out to me to communicate the power box to the “system”. No one has from Sunpower has called me. They have my $14k and I have nothing. I am making my rounds on social media and BBB and whomever else will listen. My realtor told me that Sunpower has landed contracts with many home builders so if you are going to buy a home, make sure you find out who the solar panels are from. Stay tuned. I will post a copy of my receipt for the purchase soon and any other updates I have. If they respond with excellent service, I will post that too along with dates on how long it takes them to fix their broken products. With the Coronavirus outbreak, I am going to assume they will use that as an excuse to buy them even more time although.. I have waited long enough.
5 years ago
Reply from SunPower
Hello Christina, I'm sorry to hear of your experience. I have looked into your account and I see you have been speaking with Erica. Please be expecting a call from her today. If you have any additional questions please contact Erica directly. We appreciate your business and truly value your feedback.
Mar. 30th, 2020
Jodi Murphy West Jordan, UT
Really great detail oriented company. They make sure they clean everything up afterward. They work with the customer and explain everything perfectly.
5 years ago
Reply from SunPower
Hi Jodi, thanks for leaving a review. We are glad you had a 5-star experience. Enjoy your week!- Maddie E., Blue Raven Solar
Mar. 24th, 2020
Susanna Rhodes Beaverton, OR
The whole process was sweat free. Blue Raven took care of all the permits. On installation day, the team arrived on time. They were friendly and courteous. Informed us
5 years ago
Reply from SunPower
Hey Susanna, thanks for leaving a review. We want all of our customers to have a great experience and system. Have a nice day!- Maddie E., Blue Raven Solar
Mar. 18th, 2020
Jay Boise, ID
Everyone I have come in contact with from Blue Raven has been very helpful - right from the beginning, signing the contract, to the final installation.
5 years ago
Reply from SunPower
Hi Jay, thanks for leaving a review. We are thrilled to hear you had a great experience. Have a nice day!- Maddie E., Blue Raven Solar
Mar. 11th, 2020
Joshua Popper ,
Blue Raven Solar is a SCAM. First, they drew out the process for about 9 months (total incompetence) until my solar panels were providing energy. Then, conveniently, the system didn't report to Comed how much evergy the solar panels produced on the first bill. They said it was fixed, but the second bill was about the same as a winter electric bill from comed, despite generating lots of electricity. Basically, I'm paying the same electric bill plus the monthly payment for the Solar panels. So far, they are telling me that I'm using more electricity than I used last year which is impossible. My last real Comed bill was regular with no spike in electricity usage. Nothing changed. I'm looking into what I can do to get this fixed.
5 years ago
Reply from SunPower
Hi Joshua, I was able to take a look into your account. It looks like you were energized at the end of December and your system is producing right where we estimated. On average, it takes 3 months before our customers see a change in their utility bills. If you have any other questions about your energy usage please email me at reviews@blueravensolarcom. Regards, Maddie E., Blue Raven Solar
Mar. 2nd, 2020
Nicolas Aldana Broomfield, CO
Blue Raven Solar completed the solar panel installation in a brief period, they were knowledgeable and answered all my questions, I recommend Blue Raven Solar!
5 years ago
Reply from SunPower
Hi Nicolas, thanks for leaving a review. Have a great day!- Maddie E. , Blue Raven Solar
Oct. 17th, 2019
Susan Moore Oakland, CA
We were sold on Sunpower product and installation. I would now change my recommendation due to poor service. We had an appointment to fix our solar on Feb 21. That was only after two hours of begging to the service center in the Philippines. We had already waited a month to even get scheduled! Unfortunately, the scheduler cancelled our appointment to reschedule us in April! Are you kidding me?? Our house is up for sale and this is not a good sales pitch for sun power! We have not been able to talk to a supervisor or anyone of authority. So frustrating.
5 years ago
Reply from SunPower
Hello Susan, I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. When you have a moment, please send us a private message with your contact details. Once I have your account information, I can have an Executive Service Specialist reach out to you to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you
Feb. 20th, 2020
Mike Dittemore Melville, NY
Sunpower has NOT lived up to their hype. I've had my system down more than it's been up. I've had it repaired numerous times and this time I'm currently in the 3rd week of the 3rd month of the system not producing what it's supposed to be capable of. Not only am I paying Sunpower for their system but I'm also paying the electric company ...basically doubling my electric bills . I've called numerous times only to hear "the technical team is monitoring your system". Customer service is horrible as well as the tech team can't seem to fix anything.
5 years ago
Reply from SunPower
Hello Mike, I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. When you have a moment, please send us a private message with your contact details. Once I have your account information, I can have an Executive Service Specialist reach out to you to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you.
Feb. 20th, 2020
Garth Vineyard Haven, MA
I did research and believed that the sun power equipment was very good. I also found that service from most solar companies was not as good as I would like. After talking to the sales person I felt confident that service should not be a problem. The sales staff was excellent over all and very knowledgeable. They did mislead me on one item that I caught (so pay attention to EVERY DETAIL) They did make good on the item after several phone calls and emails.
The installers that Sun Power hired were very good, and professional. They did not fool around and got the job done on schedule. They were not Sun Power employees.
The account manager was a Sun Power employee. I never met her but I did speak to her on the phone early on when she called to introduce herself. She never once called when she was supposed to. She did not answer my calls or emails unless I gave her a status update on the job. Then she would just rewrite what I had just told her and send it back to me. From the completion of the install to start up it took a little over 3 months. I was told the start up was supposed to take 4 to 6 weeks. After about 8 weeks or so I called the electric company and was told that no one from Sun Power had followed up on the start up, so I started working with the electric company. I sent the manager an update. She sent it back to me as my update. It took me 10 days from the time I started working with the electric company to get the meter set. When all was hooked up and ready to turn on the system was working backwards. I system was making electricity but what is was making was showing up as what I was using and what I was using was showing up as what I was making. Many, many calls to the rep with no response. many calls to the service center to find out after quite a few days that they have no one to service my system and can find anyone to service. I tried to get the contact info for my acct. reps boss. That seems to be a well protected secret (get this kind of info before you sign anything). As it turned out the problem was corrected via computer on their end. However the numbers have never been corrected. Please note I had to get this corrected through the sales department. I took some doing to convince them that the system was not right.
I have had to call the support team for several other issues and they do try but they have no field service personnel that they can send to fix the system. The latest issue happened on 12-31-19 after the system has been running for 6 months. The app that I use to monitor the system with failed. I called the call center for service. They determined that they will have to send a tech to fix it. a couple of weeks later they told me they can not find anyone that is willing to work for them to fix the system. The app has not worked for over 7 weeks so far.
So other than the sales people this company has not given me any support. They have given me a phone number for a repair person that they want to come out to fix the problem but the person is over 200 miles away. He won't return my calls, but that is not unexpected.
Would I recommend this company ? No. Was my experience worse than what is described above? Yes!
5 years ago
Reply from SunPower
Hello Garth, I am discouraged to hear of your negative experience. We'd really like to look into this further. When you have a moment, please send us a private message with your contact details. Once I have your account information, I can have an Executive Service Specialist reach out to you to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you.
Feb. 20th, 2020
Edward Tidd Wadesboro, NC
Honest up front information. On time for every appointment, excellent communication, and immediate responses to questions. I would easily recommend giving them a call.
5 years ago
Reply from SunPower
Hi Edward, thanks for the review. We hope you have a great weekend!- Maddie E., Blue Raven Solar
Feb. 14th, 2020
Matthew Kovarna Colorado Springs, CO
Blu Raven was awesome!! They are easy to work with and they stand by their quote!! They make it a quick and painless process! I highly recommend them!
5 years ago
Reply from SunPower
Hey Matthew, thanks for the review. We are thrilled to hear you have had a great experience. Enjoy your weekend- Maddie E. , Blue Raven Solar
Feb. 14th, 2020
christian correa Salem, OR
I know many have a good experience with this company. I was not fortunate enough to be one of those people. Watch out for certain sales people’s sales tactics from this company. I was straight up lied to by their Salem, OR sales rep on purchasing a system that was not at all what the rep said it was. He repeated over and over I would be exchanging my power bill for my solar bill. What he did not tell us was how those assumed numbers are calculated. Now I’m stuck with two bills, paying significantly more overall than when I just had a power bill. The company would not accept ownership of their sleazy sales persons tactics and I got burned as the end consumer.
5 years ago
Reply from SunPower
Hi Christian, we appreciate the feedback and have forwarded your comments to our sales team. We are sorry that the power offsets were not explained better by the sales rep. You are producing just shy of 100% of what we estimated you would produce. Please contact me at if there is anything else I can help with. Thanks. - Maddie E., Blue Raven Solar
Feb. 4th, 2020
Anzhelika Yusupova Brooklyn, NY
Unfortunately I would love to leave good review, but can’t. Panels and system are great, but service sucks. Main company is in Philippines. I always speak to different people. My problem with panels started last May, today is end of January, still not working after 8 visits. Every time they send new people. They don’t know where previous worker stopped. I am really frustrated.
5 years ago
Reply from SunPower
Hello Anzhelika, we apologize for the experience you had with us. Can you please send me a private message with your case number. I will review your account and have an executive specialist reach out to you. We appreciate your business and truly value your feedback.
Jan. 31st, 2020
Fernando Gonzalez Greensboro, NC
The crew that installed our solar system was friendly and professional. Very happy with Blue Raven so far, the company seems to be going in the right direction.
5 years ago
Reply from SunPower
Hey Fernando, thanks for the review. Enjoy you new system and all the benefits of going solar with Blue Raven.- Maddie E., Blue Raven Solar
Jan. 20th, 2020
Bob R San Juan Capistrano, CA
This is an updated review. I bought a new Sunpower system that was installed 8/16/2019. The monitoring program they include with the system that tells you how it is doing has never worked. The last time I hear from them they told me they were really busy and it would take "some time" before they could fix my problem. So here it is January 16, 2020 and they still haven't fixed my system. I suppose they could have a good reason for not fixing it after all this time but I can't think of one. The panels themselves appear to be working ok but I can't tell for sure since they've never fixed the monitoring issue.
5 years ago
Reply from SunPower
Hello Bob, I'm sorry to hear that your expectations have not been met. I have reviewed your account. It is my understand that you have been in contact with Gabe Link. I'm will have him contact you with an update. We appreciate your business and truly value your feedback.
Nov. 20th, 2019
Julianne Ogden, UT
The experience has been fantastic beginning to end. We were able to get our solar panels installed with no money down. They were honest, fast and affordable.
5 years ago
Reply from SunPower
Hi Julianne, thanks for leaving us a review. We are glad you've had an awesome experience. Let us know if you ever need anything.- Maddie E., Blue Raven Solar
Jan. 16th, 2020
Julie Los Angeles, CA
Great to work with. Explained everything thoroughly. Worked efficiently to get the solar up and running quickly. Panels work well. Happy with the whole experience.
5 years ago
Reply from SunPower
Hi Julie, thanks for leaving a review. We are glad you had a great experience with Blue Raven. Have a great weekend!- Maddie E., Blue Raven Solar
Jan. 16th, 2020
Review Source
Wesley Hodges Clearfield, UT
5 years ago
Reply from SunPower
Hi Wes, thanks for taking the time to leave a review. We appreciate your business!- Maddie E. , Blue Raven Solar
Jan. 9th, 2020
Brian Walsworth Broomfield, CO
Good communication, quick response to inquiries. Install team was extremely efficient and courteous. Waiting to turn on system, but so far a very good experience.
5 years ago
Reply from SunPower
Hi Brian, thanks for the review. We are thrilled to hear you have had a good experience. Have a great day!- Maddie E., Blue Raven Solar
Jan. 8th, 2020
Steven Allen
I chose Sun Power for their top rated panels several years ago. Installation was top notch. But I have to say the company's response to issue and over all customer support is lacking. I have not generated a lick of energy from my panels for over 3 weeks. When I placed a call I couldn't even schedule a visit from a technician. Instead I was told someone would call me to schedule a visit in 7-10 days. I wasn't given a report number so who knows if I'm in the system to get a return call. I'm now writing as I wait many minutes to speak with a representative.
5 years ago
Reply from SunPower
Hello Mr. Allen, I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. When you have a moment, please send us a private message with your contact details and the property address. Once I have your account information, I can have an Executive Service Specialist reach out to you to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you
Jan. 7th, 2020
Clyde Dattage Layton, UT
The installation was the greatest. Those did a great job
I think if we hadn’t call you would have forgotten about us Very poor customer service very poor
5 years ago
Reply from SunPower
Hi Clyde, thanks for leaving us a review! Have a great day. - Maddie E., Blue Raven Solar
Jan. 3rd, 2020
L Gene Jeppson Sugar City, ID
A good experience every step of the way. The installation team was exceptional. Super knowledgeable and experienced. They were very good to work with.
5 years ago
Reply from SunPower
HI L, thanks for leaving a review. We are thrilled the install went well. Enjoy your system!- Maddie E., Blue Raven Solar
Jan. 2nd, 2020
NC Hillsboro, OR
Misleading and deceptive sale practice.
The sale guy will present to you a system that they said is designed to offset your last 12 month average usage with your electric company, but then on the contract they only list like 60% of what you used in term of kilowatt. Before you go with them, make sure you add up your last 12 month kilowatt usage with electric company and match it to your contract.
They tell you that LED lights and Ecobee will reduce your energy consumption by 40% that is why they design a system that will produce 60% of what you need. Don't buy this BS. If you can cut 40% of your usage by going LED and Ecobee, why would you buy their system that cost so much? LED and Ecobee cost less than $300.
There is no saving by going solar with them. They overcharge their system. Make sure you don't sign anything with them upfront, and get at least 3 quotes from other contractors.
I am looking for attorney to sue them!!
5 years ago
Reply from SunPower
Hi there Nary,
I’d like to apologize for any miscommunication during the sales process. This does not, however, change the fact that all information needed to make a fully informed decision on whether or not to go solar was included in the proposal and installation agreement you signed.
The difference that you’re seeing is the energy-saving thermostat and LED bulbs that we include as a way to reduce the amount of panels you need to buy to cover your usage. The purpose of this addition is simply to keep the cost for you, the customer, low by reducing your reliance on electricity. Less energy spent means less panels needed means lower cost to go solar for you. It also means a smaller sale for us, but as we’re in the business of providing homeowners across America with a simple and affordable way to get the best solar technology. Plain and simple.
As for satisfaction of our customers, with over ten thousand installed customers and an average review score of 4.4 across the internet, people seem to be pretty happy with our service. We’re happy to chat anytime about any questions you may have.
Best,
Evan H
I’d like to apologize for any miscommunication during the sales process. This does not, however, change the fact that all information needed to make a fully informed decision on whether or not to go solar was included in the proposal and installation agreement you signed.
The difference that you’re seeing is the energy-saving thermostat and LED bulbs that we include as a way to reduce the amount of panels you need to buy to cover your usage. The purpose of this addition is simply to keep the cost for you, the customer, low by reducing your reliance on electricity. Less energy spent means less panels needed means lower cost to go solar for you. It also means a smaller sale for us, but as we’re in the business of providing homeowners across America with a simple and affordable way to get the best solar technology. Plain and simple.
As for satisfaction of our customers, with over ten thousand installed customers and an average review score of 4.4 across the internet, people seem to be pretty happy with our service. We’re happy to chat anytime about any questions you may have.
Best,
Evan H
Jan. 2nd, 2020
olu Raleigh, NC
excellent customer service and detailed job.However the left my thermostat not connected to the new system,so l was without heat.l was told some person was to come reconnect it,but its been three days now without heat.
5 years ago
Reply from SunPower
Hey there Olu,
We're glad that we could get someone out there to fix that. Thanks for the review!
Best,
Evan H
We're glad that we could get someone out there to fix that. Thanks for the review!
Best,
Evan H
Jan. 7th, 2020
Robert Mottice Sandy, OR
Sales through install was pretty painless. The install time was given and done pretty close to window of times. System is not approved but waiting on inspection time. Pretty happy.
5 years ago
Reply from SunPower
Hey Robert,
Thanks for the review, and thanks for your patience as we work through all that bureaucracy!
Best,
Evan H
Thanks for the review, and thanks for your patience as we work through all that bureaucracy!
Best,
Evan H
Jan. 7th, 2020
Shelton Ivey Charlotte, NC
The installation went very fast and efficient. The men were professional and courteous when questions were asked. I would recommend and now waiting on final inspection before operations commence. Smooth so far.
5 years ago
Reply from SunPower
Hey Shelton,
Thanks for the review! Be sure to let us know how we could have earned that final star!
Best,
Evan H
Thanks for the review! Be sure to let us know how we could have earned that final star!
Best,
Evan H
Jan. 7th, 2020
Joseph Joliet, IL
Workers were very polite and work was done great. Cleaned up everything without leaving anything undone Recommend to anyone getting work done by Blue Raven
5 years ago
Reply from SunPower
Hi Joseph, thanks for leaving a review. Have a great day!- Maddie E., Blue Raven Solar
Dec. 19th, 2019
Tina Andersen Rigby, ID
I feel the system is working and saving some money. I appreciated the manner in which it was designed, set up, etc. The people seemed very knowledgeable.
5 years ago
Reply from SunPower
Hi Tina, thanks for leaving a review and your business. Enjoy your system. - Maddie E. , Blue Raven Solar
Dec. 17th, 2019
Charles And Cheryl Morton Colorado Springs, CO
Blue Solar started out being 5 star. But it took 3 months to installing our panels. No one was really honest in why. It was the permit. I found out why on my own. Not good.
The installer was great. Did a good job.
5 years ago
Reply from SunPower
Hey there,
We're sorry for any delay in the permitting process! It's certainly the most frustrating for us when a customer's install is delayed by a local jurisdiction or gets caught up in small-town bureaucracy. Thanks for bearing with us, and we look forward to your panels going online and saving you money!
Best,
Evan H
We're sorry for any delay in the permitting process! It's certainly the most frustrating for us when a customer's install is delayed by a local jurisdiction or gets caught up in small-town bureaucracy. Thanks for bearing with us, and we look forward to your panels going online and saving you money!
Best,
Evan H
Dec. 13th, 2019
Don Surprise, AZ
This will be no surprise to most SunPower customers SunPowers customer service is absolutely useless I have a Communications issue with my system they emailed me to notify me that they had lost Communications two weeks prior to the email and then after establishing that it was not a Communications issue with my Wi-Fi or my internet it was going to take them 7 to 10 days to have a service technician contact me to make an appointment to come out and look at it SunPower has absolutely no intentions of getting into any kind of a hurry about taking care of a system that's broken down for any reason they don't care about their customers because they already got their money so why worry about going out and fixing something that you're obligated to keep running all the time so this review results in a big fat zero Stars for SunPower search Elsewhere for your solar needs!!!!!!!!!!
5 years ago
Reply from SunPower
Hello Don, I'm very discouraged to hear of you negative experience. I would like to look into this matter further. Please send me a private message with your contact information and your address. I will have an executive service specialist reach out to you. Thank you for your time and we appreciate your feedback. Thank you,
Dec. 13th, 2019
Samuel Booth Denver, CO
Great well thought out program that ensures we benefit from solar as much as possible. They made the process easy and were communicative and polite throughout the process
5 years ago
Reply from SunPower
Hi Samuel, thanks for leaving a review. Have a great week!- Maddie E., Blue Raven Solar
Dec. 11th, 2019
Linda M. Thomas Park Ridge, IL
They arrived on time and finished the installation early. The access to my active and electrical panel were finished promptly and everything left as found.
6 years ago
Reply from SunPower
Hi Linda, thanks for the review. We are glad the install went smoothly. Enjoy!- Maddie E. , Blue Raven Solar
Dec. 4th, 2019
Karen Jaeger Surprise, AZ
We purchased our home in Surprise Az in August 2016. Not long after we moved in I received a call from Sun Power(SP) asking if they could send a Rep to the house to discuss solar which I accepted. Mr. W represented SP. During our conversation I asked why SP had contacted me and he said because of my age. Apparently SP searches public records to find senior citizens to sell their product. As it turned out I signed up with SP and received an email on 10/24/16 stating that I was approved.
Nov 2016 I rec'd a notice that the HOA approved the solar.
May 17, 2017 I received a notice from the city of Surprise stating that the building permit was about to expire.
10 1,2017 I received our first bill of $262.36 from SP
Several months after I received a notice from SP stating that the system was not working properly and when they sent a tech out they said that one of the lines had melted.
Sept 3, 2019 I received an email stating that on August 18, 2019 SP lost connection with our home.
Sept 4 2019 I called and SP said they would have someone come out in 3-4 weeks.
Oct 1, 2019 SP emailed stating that when the components were received, SP would give me a call.
I called SP on 10/1/2019 and asked when they had ordered the part and was told 10/1/2019.
11/4/2019 a rep said SP's 1st opening was 11/14/2019. I told him that I was totally frustrated with their service and said that "maybe they'd show up or maybe not. As it turned out, on 11/13/2019 SP cancelled the repair service.
It's NOT OK to financially harm customers and think its ok.
It should never have come to this.
6 years ago
Reply from SunPower
Hi Mrs. Jaeger, I am discouraged to hear about your experience and appreciate you bringing this to our attention. We truly value you as a customer and providing high level of service is our primary goal. According to our records, your solar system was sold by a SunPower dealer and not SunPower directly. This is important to mention because SunPower does not use age as a qualifying factor for potential solar customers. I would also add that, while the dealer who sold you this system is no longer in business, we take these claims very seriously. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance.
Nov. 21st, 2019
John Smithfield, NC
We were relatively happy with the process through installation but it has gone downhill since then. Our gutter was damaged during the process and, to date (over a month later), has not been replaced. Blue Raven has sent two different "handymen" out who can't fix it. We have continuous spouting on our house. You can't just go to Lowes, buy a couple of pieces and stick them together. It has to be done by a continuous spouting installer. That, however, is the least of our problems. Our panels worked for approximately two days after initiation then stopped abruptly. Our last reported data was over two days ago. We have been calling but cannot get someone out until next week to look at it. If I had to guess, I think the second "handyman", who we had to supply with tools, may have damaged the electrical lines when he was attempting to repair the damaged drywall. For some reason he turned a breaker on in our electrical box that is normally off. Maybe because he experienced an arc? Even though it appears the panels are producing energy, we have no power from the panels to the box and a bunch of useless panels on our roof. Sure wish I hadn't already paid the second half of the bill.
UPDATE: Someone did finally come to check out our problem. When the drywall was removed, we found singed insulation and a wire that had been damaged , probably by the drywall saw or utility knife used by the handyman. The Blue Raven guy told us he would come back in another week and actually repair it. So, still no active solar system but glad it didn't burn our house down with us in it.
UPDATE: It took three weeks but we seem to be back up and running finally. Now we just need some sunshine.
6 years ago
Reply from SunPower
Hey there John,
Thanks for letting us know about some issues that you faced during the instillation. Now that everything has been fixed, we're glad that you're up and running and we look forward to the savings you'll see from your new system!
Best,
Evan H
Thanks for letting us know about some issues that you faced during the instillation. Now that everything has been fixed, we're glad that you're up and running and we look forward to the savings you'll see from your new system!
Best,
Evan H
Dec. 13th, 2019
Dr Bonnie Drozdowicz Milford, CT
Made appointment for what I thought was an in home consultation for solar power panels. I had my husband stay home from work to be there. Turned out to be a phone call. Would have been fine if told in advance that was the case.
6 years ago
Cleola Denver, CO
It was a easy sell once I got all of the information. It was all spelled out tome I was able to make a informed decision. All of my questions were answered.
6 years ago
Reply from SunPower
Hi Cleola, thanks for the review. Have a great week!- Maddie E. , Blue Raven Solar
Nov. 19th, 2019
Kevin H Santa Clarita, CA
If I could get rid of SunPower I would and would not recommend anyone use them. There customer service is a joke. I moved into a new home and submitted the proper paperwork to activate my solar panels. They contacted me three months later while on vacation requesting I need to activate my solar when I had already submitted the proper paper work and they drop the ball because they didn’t do their part. Then I receive an email instructing me on how to turn on the solar. AT&T/Directv/Amazon all sent out technicians to explain everything and answer all of my questions. SunPower wanted me to activate my own solar with email instructions(really). I have the highest electric bill I have ever had and have not saved a penny with this lousy company. Don’t use them, do your research and find a better company than SunPower.
6 years ago
Reply from SunPower
Hello Mr. Kevin , I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. When you have a moment, please send us a private message with your contact details. Upon receipt, I will have an executive service specialist reach out to you to discuss your concerns in detail. We appreciate your business and truly value your feedback.
Nov. 12th, 2019
