SunPower Reviews

This has been one of the worst services of all time! Absolute dysfunction! The sales team did a great job getting in the door and selling the product. Once the papers are signed you never hear from them again! They were quick to install panels on my home but nothing else occurred for a very long time. As they were wrapping up the installation, they found the breaker box needed to be updated before proceeding. Negligence on BRS's part when post installation inspection. BRS agreed to pay for the upgrade. BRS shipped all the parts to my home for the breaker panel upgrade. According to the local electrician the parts were all incorrect. The city came by my home and stated the permits for the panels weren't approved yet and the panels needed to come down. This was all supposed to be taken care by BRS. After weeks and months of calling for a status update on when this panel upgrade would be completed the install occurs 5 months later. This is also after I already started making monthly payments for the solar panel loan which weren't operational. What a joke to make payments on something that isn't operational. I also couldn’t switch over electric companies to obtain credits due to the panels not being operational. Not only due I have solar panels installed but making a loan payment for them along with a full electric bill due to BRS's dysfunction. The excuses I received was "the city is being hard on us." Not my problem! If BRS did their job correctly and well then, these issues wouldn't have occurred. While in conjunction with all this going on I watched my neighbor go through the same hassles. Now I have the breaker panel upgraded and the panels functioning but not able to view the productivity through there Enlighten (Enphase) app. This issue has now been going on for 3 months without a resolution. A technician comes out the first time and states they need to call the installer. Why in the hell is there a technician coming out to begin with if they can't repair the issue. Never say or heard from the installer. Have called in multiple times over the 3 months and advised that it's "on the schedule." It was scheduled for someone to come out two more times for resolution and both were no shows! What kind of customer service is this!?!? Now being scheduled for a 4th time to see what happens. Issue still not resolved after 7 months! The referral program incentive is ridiculous! Filled that out over 8 months ago and took them 7 months to cut a check for it. Why would I ever recommend this company to anyone ever again! Not one call from anyone in management to apologize or offer any type of compensation for the extreme hassle, neglect, and upmost lack of professionalism. If anyone is reading this walk away and do not ever do business with BRS. Take the "R" out and you get your real answer. JUST BS!

Signed contract on Nov 11. Initial install on Dec 29. Failed first city inspection on Jan 6. Missing required 2nd ground. Dangling wire on panel. Circuit breaker box unsatisfactory. Monitor box dead when tested on Jan 17. Box replaced on Jan 26. New panel box installed on Feb 17. Box would not open properly. Tried to fix on Feb 21-22. New trim on box very unprofessional. Project coordinator and manager almost never answer emails or phone calls. Still waiting on next city inspection and PTO. Have been generating electricity for 2 months but no credit from utility company. Our experience so far has been a nightmare. Hoping this review will get someones attention and action.

Got a bid for solar from Brianda A. Paid. They said a previous contractor's work caused a delay even though they came out to inspect, took pictures of the work, etc. before assuring me they could have solar working quickly. Now charging monthly payments, I have solar that won't work, and 2 roof leaks with water damage to drywall. No target date as to when they think the panels might work, few responses, no returned calls. Hilarious. Eventually Jeremy B with "Tier 3 support" says they'll tear everything off and restore to original condition with a full release signed in advance. Really Jeremy? You'll fix the hundreds of holes your guys poked in my roof because they don't know how to find a stud? Tell me more. Will have to sue them to try to get the money back. Interviewing counsel now. Have a similar experience? Contact me to join class action. Haven't bought yet? Avoid at all costs. Update, Jeremy now says they'll also proceed to fix the install (their subcontractor said they can fix this with the city no problem if I pay a little extra, which I'm fine with), but only after I sign a release and indemnification. Hilarious. Guessing they wouldn't fix it even if I did sign.

May be SunPower panels are good, but i had a very bitter experience from one of their Solar Advisors(Justin L). He was literally rude on me when i was clarifying few stuff on connection charges. I was unclear on the connection charges which is literally high, so i was asking multiple question around that, later he mentioned this is our charges, if you want you can go with Tesla or any other providers providing better connection charges. Its customers call whether he should go with Tesla, SunPower or Sunrun. I believe he would have been little patient in explaining those charges. I felt that as a super rude behavior

Horrible company to deal with. Just find a local installer and don’t waste your time and money. I signed my contract with SunPower on November 2021 and we are mid February and they haven’t started anything yet! I called more than 20 times just to find a supervisor or manager to tell them what’s going on and no luck! it seems that everyone in this company is doing his thing and there is no control! They just passed off the job to an installer and nobody cares what happens to the customer who just signed a contract with them for $51,000 !!! The installer sends me an email every couple of weeks maybe once a month and says “ we are looking for an electrician to come and start your work!” New update a month later “ we still working on finding an electrician!” It’s not like that I live in a rural area! I live in Los Angeles! It’s been almost 4 months and they haven’t even started my solar panels installation. I’m shopping around for a real company with managers and supervisors overseeing their installers and available to talk to. If you call a company and you can’t talk to anyone in charge, that means there are so many complaints that they don’t wanna hear about it. The installer says there is a cable which it needs to be tied down with a screw but SunPower doesn’t let us do it in-house! Whatever that means! I have few appointments with other companies this weekend. Don’t waste your time and money and find another company.

I have been calling the Sunpower Representative assigned to work with me on my System problem, but not responding. My System has been Offline for months and whenever I call Sunpower, the refer me to Dealers, and Dealers back to Sunpower. It’s a terrible & bad experience with Sunpower because the System has been paid off by my former Homeowner before I bought the house . All they are saying is that my System Warranty expired and the Inverter is outdated. They suggested installing a brand new System that would cost $35,000 according to their Dealers. This’s a ripoff, deceitful, not trustworthy, constantly inconsistent in business.I’m not happy with the situation.

Excellent presentation. Answered all follow-up questions quickly. Flawless execution in installation. All of the paperwork handled. In short a perfect business experience.

My SunPower experience has been abysmal. We had SunPower installed by one of their authorized dealers and they have gone out of business. We have a problem with our monitor. I am told it is end of life and was willing to upgrade to the newer, vastly more expensive monitor. Another local authorized dealer, I'm assuming still in business, began to help and then flaked out. I have been on the phone with SunPower multiple times and got no where. The monitoring is the simplest part and no one in that organization nor their authorized dealers will help. The dealers won't work on something they haven't installed and SunPower won't touch it. I am in a Catch 22 with these people and they couldn't care less.

I got stuck with a solar lease as a part of my home purchase in June 2021. I backed out of the home once because of the lease but due to market conditions there was not much choice other than a permanent hotel room with family! So reluctantly wife and bought this home, which is actually otherwise nice. But I digress. The problem started with not having Wi-Fi connection to the system for monitoring production and use. This is obviously because my wifi and password are different from the previous owner. To be fair, there was adequate power being produced until their final effort to fix the connectivity issue. It took this company 5 months to and 5 trips to try to fix this problem and now it is worse. Let me explain. What a comedy those tech visits were - there were two trips from out of state by a tech because locally they had no personnel available. Then they allocate only one hour for the tech to try and resolve a problem which they know by the third visit that it is very time consuming. On the fifth visit the last guy insisted he had been given the time and claimed it was fixed before leaving. Guess what? The final tech visit caused the system to produce ZERO power. But the Wi-Fi is now communicating with a non functional system! Now I had to call again. A new case is started for looking at why there is no power. They tell me they will contact us after the request for a starting a new service order is approved based on the case I called in (or some nonsense of that sort). Basically it is not that you call in and a service order is put in. The way they talk, it feels like a CEO or some exec has to approve service orders. Ridiculous. The techs are polite, very good people. Very professional. I have nothing but very good things to say about those guys. This company is poorly managed, and inadequately staffed. They care nothing for their customers and my wild guess is they treat employees pretty poorly as well. Do not use them. Stay away. For now I am stuck, though!

We have had our Sunpower system installed since June 2020. We knew that 8nstallingnit that late in the season that it would not produce enough excess power to get us through the winter seeing as we have electric baseboard heat. The company that installed the system, AEC Solar(who have now changed their name) knew that when they did the estimate. We also use a woodstove during the winter so we thought the system would at least produce enough to keep up while using the woodstove for primary heat. That was not the case and every month since the system was installed but one month we have had to pay 2 bills, the sunpower lease of $160 and a National Grid bill of $45 to $150. Our national Grid bills was never over $160 to begin with. The company that installed it and service it seems to just make up excuses and I can't seem to get any answers. Not even sure what to do now, I've asked them to remove the system. I'll be back to update if I can get any answers.

Misleading Warranty advertisements: Advertised as full 25 year warranty (labor included). What the agreement contract states: 4. LIMITED WARRANTY We provide to you the following warranties with respect to the System (these warranties are collectively referred to as the “Limited Warranty” in this Agreement). Please note that the Limited Warranty is subject to exclusions and disclaimers specified in Section 4.d below and to other limitations on liability specified in Section 8 of this Agreement. Please also note that the Limited Warranty is subject to payment in full of any amounts due to Contractor in accordance with this Agreement; therefore, we will have no obligation under the Limited Warranty if payment in full has not been made to us in accordance with this Agreement. (a) INSTALLATION, WORKMANSHIP, DEFECTS, AND ROOF WARRANTIES (i) Installation, Workmanship and Defects Warranty. We warrant that during the System Warranty Period (as defined below) (A) the System will be installed in the manner described in Section 2.f above and (B), under normal use and service conditions, the System will be free from defects in workmanship or defects in, or a breakdown of, materials or components. This warranty (the “System Warranty Period”) will run ten (10) years from the Energy Start Date. (ii) Roof Warranty. During the Roof Warranty Period (as defined below), we warrant that, if in the course of the installation work we are required to penetrate your roof and thereby cause damage to the areas of the roof that are within a three (3) inch radius of roof penetration, we will repair such damage. (This roof warranty (the “Roof Warranty Period”) will run ten (10) years from the Energy Start Date.) 10 years warranty for system and for any damage to the roof. (c) ASSIGNMENT OF MANUFACTURERS’ WARRANTIES To the fullest extent we are permitted to do so, we hereby assign, as of the date of your acceptance of the System, to you, as the legal owner of the System, the limited warranties from the manufacturers of the photovoltaic modules and inverters comprising the System (in particular, the SunPower Corporation residential photovoltaic modules are subject to SunPower Corporation’s standard 25-year power output and workmanship warranty set forth on the SunPower Limited Product and Power Warranty for Residential PV Modules; and inverters that are not factory-integrated in the System’s photovoltaic modules are subject to the manufacturer’s 10-year performance warranty). To the extent that we perform warranty repair work or provide warranty replacement(s) to you, we reserve the right to make a corresponding claim (if available) under any such manufacturers’ warranties. Sunproof warranty for 25 years is only for the product panels plus inverters (if they are incorporated in panel at the factory). No mention of the racking system. If panel falls to the ground and breaks after 10 years due to a defect on isntallation, you are responsible to pay for it. Misleading advertisements

SunPower works well while it works. 7 years in and I have been dealing with one issue after another. In the last 7 months, my system has worked fewer than a week (last year it was also down for a number of months). Major issues: 1. YOU have to be checking if the system is on--I have learned this the first time after my bills went way up only to find out my system was down for months and nobody notified me and there seems to be no way to know UNLESS you check daily if your system is online--this does not seem like a good setup, but if I knew this was the case, I would have done it as I do now. 2. My current issue started 7 months ago and it was very difficult to get someone to check the system in the first place. 6 visits later (all a month apart, as this is how long it takes to get someone to come), still no resolution. What seems to be happening is that the repair needed is not being approved by Sunpower (fixing is done by a subcontractor) but it is very difficult to get clear answers and the manager who initially helped is not returning my phone calls, only sends a brief email without addressing my concerns. I would never use Sunpower again.

Sunpower is the worst company i've ever had an experience with. They are dishonest, and incompetent. Here’s a quick recap 1. We purchased Solar a little over two years ago, Sunpower knew we had a budget and decided to just stick whatever panels would fit our budget, but not taking into account our true energy needs. 2. After sunpower got the permits and placed the panels on our roof, they forgot to turn on the power switch, so we incurred large bills for that entire summer, because the solar wasn’t on and we never knew. The following summer we received another large bill for using their (SCE) grid. Because Solar wasn’t active, and we were using the grid. We got a very large usage charge. 3. After realizing that Sunpower put the wrong number of panels on a roof, we had to purchase out of pocket three additional panels. The representative from Sunpower, who is working on it, lost the paperwork, never got the permit, and so we paid upfront for panels that we were supposed to receive within two months, but which took eight months to arrive. So again we received larger bills from Southern California Edison, as well as having to pay the Solar bill. That should be very clear for you to understand. That’s just a short synopsis of what we went through. Hundreds of emails, phone calls, and a lot of waste of time on this. Time I will not get back, I most likely money I will not get back as well. Lastly, Sunpower came to the decision to reimburse us $300 for our troubles, which was a slap in our face, but even worse they never even paid us the $300 that they promised in writing! Josh

I thought I had done the correct thing by installing solar to reduce my energy costs by locking them in. Since then the costs from my power company have been 5 cents cheaper. that has been 6 years ago. They installed the panels on a brand new roof. I have just developed a leak, guess what is out of warranty. Yep the roof. So now I have to find a roofer that has experience to remove panels, fix the leak and reinstall the panels and hope everything works ok. All of this at my cost. Tried the buyout route they want 32K. Which is just about the complete cost of lease payments for the rest of the contract. Please beware and don't make the same mistakes we did. Do your research these companies have massive legal teams and make these contracts iron clad. I am so sorry we did this.

Come in looking for a new company other than Sunpower. Live in California and the service is poor, system always breaks down and sunpower did not track that so end up we double paid the bill and waited our compensation for two years and still didn’t get back. The three stars is given to technicians.

We waited for our sales rep on the zoom call for 15 minutes and she never came onto the call. We then emailed her 9/21/21 at 7:14pm and now almost 24 hours later, we have no apology or reply from you for missing our scheduled call and even getting us solar panel prices. At this point your first impression is done and at this point we've decided no matter what, we will not be moving forward with any other calls or presentations from Sunpower. Consider this email our final one. Please do not contact us again. Your professionalism is lacking. The fact that we didn't even get an apology nor a call or email back, is disgusting. If I could give Sunpower less than 1 star I would

My inverter broke down 3 weeks ago. I called SunPower customer service 1 1/2 weeks ago and they said someone will call me to schedule a site visit within 5 business days. 1 1/2 weeks went by and no one called. So I called customer service again and after being on hold for 20 minutes the line got disconnected. So I called again and this time they finally got me an appointment for a site visit... over a month from now! So my system (still under warranty) would've been out for at least 2 months and not generating power when a SunPower technician finally comes and checks out what the problem is. So disappointed at SunPower as a company.... So SunPower reacted to my negative review right a way - posting an apology and asking for my contact information... Unfortunately it's just for show. I responded with my contact information immediately, and it's been 5 days now and absolutely no follow up from SunPower!

Fast and easy process. Very informative the entire time and kept us in the loop. Financial was awesome as well. System is up and running no complications. Awesome team

I got grandfathered into a lease agreement that is underperforming and misrepresented the costs savings per month. The customer rep on the phone essentially told us we should read our leases more carefully despite us pointing out the misrepresentation. When we asked what our options were, we were told the only action is to pay out the amount remaining on the lease (which is $60K!!). No solutions. No help. For context, our lease amount per month is $330 and we are effectively being given a $150/month discount on our bill based on the system installed. So....we're paying $180 / month for the privilege of working with them. That is the base of our frustration. The added spice is that when we first moved into our home, we had no visibility on what the units were producing. We put in a ticket that took 2 months to service which is a joke. This company thrives on a lack of transparency and I would recommend staying away and going elsewhere.

Extremely poor communication throughout the whole process. Mistake after mistake. Started by having to come back twice for initial inspection because the guy never went up in the attic so they sent him back to do that. The manager but on vacation right around this time and did not return my call for a week. Didn’t think about assigning anybody to answer phone calls while he is gone. They have changed supervisors three times doing my project so far. I have not been able to have a meaningful conversation with either one of them. Horrible workmanship on installation. Left a huge mess every time they needed to do any work, took me hours to clean up myself. After finding large pieces of metal and pipes thrown under bushes, I’m still picking up micro trash from my garden weeks later that they carelessly threw all over the place. They destroyed a whole bunch of my plants. They had to dig them up but they never replanted them, some died some I had to salvage and it cost me hours doing that. They cut a significant part off of a precious fruit tree without even asking me first about it. I found the branches weeks later, they just left them there hanging halfway off the roof. I needed trenching, The trench was filled haphazardly it was ugly and dysfunctional, I had to fight for them to redo it. I had to argue extensively and at length to get it redone. I am unable to communicate with the supervisors they only have one person who is in touch with me who is more of a coordinator and has limited reach, which is a huge problem when there are mistakes after mistakes with the project. They punched a big hole on my ceiling, they should have never tried to install there, installers told me that this happens frequently and the design was bad. They put the panels that they were going to put on that roof Somewhere else, which did not affect the capacity. They should have done that on the first place instead of causing irreparable damage to my rustic home. No I’m dealing with having to repaint my entire living room/entryway, but the hole will always be noticeable. Because of the poor design and having to move the panels after punching a hole in my ceiling, now they have to re-permit the design so there is additional delay I am not being updated on. I have been sending emails to both the coordinator and the supervisor and they are going unanswered for days. I would not recommend sunpower, as a matter fact I urge you to stay away from this company. I have been promised gift cards and compensation for the frustrations and delays and mistakes, I’ve received one out of the four different times promised. I understand that with a complex project mistakes happen, but the frequency and amount of mishaps in this case is inexcusable. The attitude about my concerns is dismissive, it seems like they’re extremely annoyed with me even though they are the ones making mistakes upon mistakes.

I would be aware of dealing with this company... I had my solar panel system installed in 2015 . the company that installed it was a company that used SunPower products. The installing company has gone broke so apparently my warranty is not good, I am having problems with my system now and have no one to repair it as per warranty. I have called SunPower and spent valuable time with several people that give me the runaround and have connected me with someone else. The last person I talk to was in the Philippines, he said he would have a company Named Farr west Electric contact me to fix my problem. He said he would send me an email with information so I could follow-up with him and so I could contact this company . I never received the email and have not heard from the company. I paid over $40,000 cash for this system. so far I figure it has saved me around $6000-$8000 in energy cost. Right now is peek season for recapturing my investment (Summer) . but my system won't work and I have no recourse that I can see except to hire another company to fix the problem... I don't know whether to cut my losses . I try calling other companies and all they want to do I sell more solar customers... not really interested in servicing existing... I hate to say it but I think I have been scammed . I knew I would never be able to live long enough to recapture my investment. I did it to help save the planet. and try to help future generations. But again I think I may be Being Scammed again...Buyer b ware

Blue Raven was awesome. They made the process easy. The panels look super cool too and the smartphone app that you can see every panel is really fun to watch.

SunPower is a manipulative and unethical solar company. We leased our panels as was required by the HOA. We signed a contract when we began. We are now selling our home and suddenly there is a previously undisclosed filing fee to transfer the lease. I've spoken with the escrow company and SunPower at length. SunPower keeps passing the buck and blaming the escrow company. The escrow company has provided me a document on SunPower letterhead where SunPower is requesting the fee from the escrow company. I was on the phone for 45 minutes and they kept asking, "does your escrow company require the filing fee?" Oh, you mean the fee that you told them they had to pay in your own document? It's illegal (not to mention unethical) to charge an undisclosed fee. SunPower's own contract (and they have acknowledged this multiple times on a recorded call) says absolutely nothing about a fee when selling your home. It has a section entitled "Selling Your Home" with no mention of a fee. It mentions lease transfers with no mention of a fee. It's also has a section regarding refinancing that they tried to point me to as defense for their fee. Not buying it. Too many people have been ignorant, passive, or apathetic about this company and their illegal and unethical practices. Don't let them swindle you.

I was looking for solar quotes and Blue Raven sent a sales person who showed me a presentation with the wrong house and the wrong numbers. After 3 hours he was able to get his team to fix the mistakes. Told me that in order to get a more detailed quote a site inspection was needed and then I would have 3 days to decide. I initial an online form on his iPad giving permission to access the premises on a later date. I requested further information of the equipment to be installed and could not get a straight answer. After the site inspection all I got was a drawing of my roof with the panels. Therefore, 3 days later I sent an email to the sales person that I had decided not to pursue solar panels with them. Few weeks later they sent me an invoice because it turns out that the form the sales person asked to fill out was their installation agreement and I did not cancel using the proper form. My reliance on their sales person cost me hundreds of dollars.

I like the idea of Sunpower product and the folks who installed it. They were awesome. The project supervisors as liaison between installers and customer are the absolute worst. Very little to no communication. It took 4 months from installation to start up. Calling and emailing from me, yielded the bare minimum of information if any as to why. Now a month and a half after start up, it has failed and, yep, you guessed it- no communication from the latest supervisor. They've said they're super busy. Ok. Create a document that answers most questions as to delays, problems, etc. Have someone available to filed calls and emails. I'm so frustrated with this whole situation. I used this site as a guide to hire Sun Power

I am contacting the better business bureau. I was promised a net bill of 243 but pay 395/month. They did not reduce my rate, as promised, by increasing my tax credit-to which they will receive, by adding the roof installation to the project. Now, they want me to repay them 12000 for the roof, despite they not paying a dime and I paying the roofer directly. They promised me the upgraded panels and said my rate would increase with the more efficient and expensive panels but sat on the revised plan when needing to submit it to my utility company. This, I am still paying the increased rate with older and less efficient panels. I was also promised that New Jersey reimburses you for a percentage of energy to help subsidize the panel costs but I’ve not seen a dime. I don’t know who to call as not one person, other than the person looking for us to reimburse the roofer money we paid to the roofer to sunlife as well has contacted me. I don’t know how to claim the tax credit. Terrible customer service. I will say the installation was quick and professional but all communications with the company nonexistent. I’d go with another company as my Experience has been deplorable. The pies de resistance was when my contract switched. In nj, when 5.1% of homes use Solar, a highly attractive reimbursement plan goes away, sunpower sat on my install for months to trim a tree and when I was contacted by sunlife about the contract change,, my sales Rep said it Was due to length of time since former contract written. Actually, it was due to Reimbursement changing from 341/1000kw hour to 91 for every 1000 kw. The rep did not tell us until they trimmed a tree and the panel Ordered. About 15000 dollars is worth telling the truth.

I purchased a solar power system from Sunpower in January 2016. Documentation says the system has a 25 year warranty and it is designed for 103% of my electric usage. In early 2020, I noticed my "true-up" bill to my electric provided had gone up in the year 2019. I called the installer of the system and in February 2020, a technician came out and found the microinverters were not working properly. The system was sorely underperforming. After many, many calls to customer service at Sunpower, I finally had the microinverters replaced on March 31, 2021. In the meantime, I had electric bills totalling over $2300 during the time the system was not working properly. I requested reimbursement for the amount paid to my electric provider. I finally got a response from Sunpower after my review of Sunpower published by BestCompany. Sunpower initially committed to an amount well under what I paid to the electric provider unless I provide additional information. I provided that additional information on May 26, 2021. Despite Sunpower's written promise to reply by June 4, 2021, Sunpower still has not responded despite my numerous emails nor have they responded to my phone calls. In fact, my number has been blocked from Sunpower. Sunpower has earned nothing more than a ZERO for customer service. At this point I can only join a nationwide class action lawsuit. Julian Cano

March 2021 - Original review If you ever need anything from them, please expect it will take at least 5 - 10 phone calls, at least 6 to 8 weeks to resolve, promises of calls back that never take place and repeated lies. Last February (2020) our solar went down due to a part they decommissioned and did not inform us of. In July our electricity bill was $500 so we contacted the company to find out what was wrong. It took until October for them to send someone out for a 15 minute work-order to fix the problem. 4 months of weekly phone calls and promises someone would be out soon. 4 months of 'we'll call you'. 4 months of $400-500 electricity bills for a part they took off line without informing us. 4 months. They have a performance guarantee that states if your solar doesn't perform as expected, they'll pay you back. Our solar was down for 8 months because of their actions and we are getting just slightly more than $1,000 back. The solar itself costs more than $200 a month and that doesn't even account for the multiple months of $500 electricity bills. The guarantee is a joke to say the least but a $1,000 is a $1,000 so it would be nice to receive. The report that told me the pittance they would be returning to us came out in November of 2020. I was told on one of my numerous prior conversations that the check would be cut in 4 - 6 weeks. I called in February of 2021. They don't know what I'm talking about and someone will call me back in a couple days. I called again today. The check will be cut in 4 - 6 weeks, just be patient. If nothing ever goes wrong and you never have to deal with this company, I'm sure it's wonderful but it's been 13 months for one issue. Isn't that long enough? July 22nd, 2021 - Update Finally received the check! In all truthfulness it was received in the latter part of June. 17 months for one issue. One issue. That they caused. That it took 4 months of calls to get fixed and another 9 months to be reimbursed for. 17 months. Do not do business with this company. I cannot stress this enough.

Customer Support for this company is lacking in both knowledge and empathy for your installed system after 2 years of ownership, this could be the current staff they hired or the company no longer cares for their existing customer systems? My system stopped reporting data 4 months ago (I'm not sure if its working correctly at this point, although the power company indicates power is being produced I'm not certain how much from each panel), so I called Blue Raven customer support. The support person told me that I had to call SolarEdge (the website where you can see your solar panel production details) as its not their problem. There was no further discussion about my system and no indication that they would send a technician out to check my system. The Blue Raven support person did not provide any further help, but reluctantly agreed to contact SolarEdge and open up a support ticket with them. Not feeling like the call went well (lack of empathy and a care less attitude from their customer support person), I open a ticket with SolarEdge, of which they promptly got back to me and said my system was no longer sending data from my site and to contact Blue Raven. This is where I'm now getting very upset, Blue Raven took no accountability with my first phone call, the support person could have asked me to take a look at the panel on the side of my home and see if the system is providing any output details. That would have taken all of about 2 minutes instead of the "you have to call SolarEdge" and speak to them. That is total BS coming from Blue Raven support! Furthermore when a company does not take any accountability for what was installed in a customers home you must ask this question "do I want to do business with them". Blue Raven has no idea if a customers panels are working or not, they don't seem like they care, after all it's the customers system not theirs. This is apathy at its worst, if you want help once your system is online and they got your money in their pocket - I wish you all the best of Luck! P.S. I'm building a new home and will install solar panels but I will NOT use Blue Raven

Sunpower installed the solar panels this past summer of 2020. Problems started with the first snow storm of the season which was 3 inches. As the snow/ice started to slide off the roof is bent my gutters. The second snow storm of the season was 10 inches. As the snow/ ice started to melt it slide down my roof ripping the gutters off my house. Snow damns sliding and crashing down to the ground falling like an avalanche...crushing all my shrubs/ bushes in my front landscaped beds. We could not use the front or back doors of my home because of the hazards of the snow/ ice hanging off my home before it came crashing down. Which was several days of nervousness and worries with concerns if anyone might visit my house I had to put up hazard tape around the front and back entrances of my home. I could not let my dog out either. She would have been crushed if the snow had fallen while she was out. I started a claim with Sun Power on January 16, 2021 which was my first issue of a leaking roof before the gutter issue and I am still waiting for my home to be repaired. I have had 2 technicians here at 2 separate appointments and still no work has been done. The roof is leaking into my main bathroom and is also leaking into my laundry room. I am frustrated beyond frustrated...Customer service??? A total runaround. I feel there is no urgency on SunPowers behalf. My home is being destroyed. I do not recommend SunPower/solar panels at all.

Zero stars if I could!!! I put in an inquiry to get an estimate for solar installation for my mom’s house because she doesn’t speak English, only Japanese, I was told after the person called me back (by the way, right away) she spoke to her supervisor, because they have no Japanese speaking translator on staff there is no way to get any service from SunPower. This is an outrage and no way to do business because I’ve been translating for my mom and dad all my life. I don’t understand why they have no interest in selling to the Japanese if they have a language barrier. It sounds like I can’t get solar installed by them until I inherit the house but I’m planning to get it installed by someone else before my mom passes on. It really didn’t make any sense how they’re doing business, they must have more customers then they can handle.

The installation resulted in several paint and drywall repairs by the crew. We also were totally misinformed about the Duke rebate. When we called to ask Blue Raven about this, we were told that we likely wouldn't have gotten the funds anyway because our project was completed so long after the rebates were awarded for that year. Sadly, the sales person totally misinformed us. We likely wouldn't have gone through with solar this soon had we not been told we would be likely receiving a $4-6000 rebate from Duke. Really disappointed in this company....should have never gone with them. Local is better and should have known.

I purchased my solar panels last summer. The first month I did not have a power bill. My salesman, Cleve, was very nice and helpful through the whole process.

This is a SCAM!!! They say you get $4000 back on your taxes, that part is true but they do not tell you that you have to put that towards the $18,000 for the solar panels or your payment of $66 goes up. The interest rate is ridiculous. $50+ of my first payment went all to interest! This has been the most awful experience EVER!! And my last two electric bills were over $100!! Also, if they don't tell you, without a battery back up (For an additional $12K that they don't even sell) when the electric grid goes down, you are still out of power. My suggestion, go with a TESLA system, at least they have a battery system. That might be worth the money.

I signed a contract in May 2020. It is now mid-January and we are still not in production. The latest information from SunPower is that PG&E has issues with their new battery which will not be resolved until at least mid-February. While employees that worked on site at our home were competent, project management and communication was atrocious. We were lead to believe total time to production would be 3 months, but installation didn't occur until mid October. And while we paid for half the system and the battery at that time, we have yet to go into production. Additionally, SunPower didn't respond to a deficiency notice from PG&E for over 30 days, and only after we discovered the issue by contacting PG&E directly ourselves. Extremely disappointing.

I liked the fact that the technician was prompt and very courteous. He explained everything I asked him about and walked me through everything that was done.

Jeff has been a huge help throughout the whole process. Going to try to convince my neighbor to make the switch to solar. The whole conversion seems promising.

Our overall experience with SunPower Solar has been one that I would NOT WISH on my worst enemy. From the beginning there has been NO TRANSPARENCY or HONEST INTENT OF TRUTH. Lets with SALE FORCE INEPTITUDE, ERRORS MADE ON CALCULATION OF ENERGY NEEDS, REFUSAL TO CORRECT ERRORS, NOT RETURNING PHONE CALLS. ACTUALLY CONTRACT WAS SAVED BY Esther L of Titan Solar Installers. SunPower Solar in REALITY HAS NO CUSTOMER SERVICE DEPT. OR SUPPORT TEAM. All calls are outsourced to a foreign country and messages are made through Face Book Messenger and then YOU PRAY FOR A RESPONSE FROM SOME WHERE STATE SIDE. THE REASON FOR HAVING THEIR INCOMING CALLS FROM CUSTOMERS OUTSOURCED IS THAT THIS KEEPS ALL CONTACT AWAY FROM SunPower Solar OFFICIAL & REPRESENTATIVES, THIS IS HOW AMERICAN CORPORATIONS TREAT THEIR CUSTOMERS, THEY DON'T GIVE A CRAP ABOUT YOU ONCE THEY GET THEIR PAWS ON YOUR MONEY. Sun Power Solar is in BREACH of CONTRACT WHEN THEY DON'T PROVIDE CONTRACTUALLY AGREED UPON ITEMS & SERVICES . We have been waiting since Oct. 21, 2020 for answer as to when they are going to send a TECH to reset WIFI DATA SYSTEM AND TODAY IS 11/09/20, THEY HAVE NO TECH SUPPORT IN OUR COMMUNITY. We are 210 miles from Phoenix & 160 miles from San Diego, Ca. Their MONITORING SYSTEM HAS ALWAYS BEEN A LARGE PROBLEM AND IS OLD OUT DATED TECHNOLOGY, THEIR MONITORING WEBSITE JUST TOTALLY SUCKS, IT DOESN'T WORK 50 PERCENT OF THE TIME, I WAS ADVISED THIS PAST MARCH THAT A NEW SITE WOULD BE AVAILABLE "VERY SOON" AND SHOULD SIG, WE UP FOR IT, WE DID AND GUESS WHAT, THIS NOVEMBER AND EVEN A WHISPER OR A FART ABOUT "NEW SITE. AND WE STILL CAN'T MONITOR OUR ENERGY PRODUCTION OR USAGE OF SAID ENERGY. How long do we have wait for and ANSWER & SERVICE. SUNPOWER SOLAR STANDING AMONG SOLAR COMPANY'S IS NUMBER 253 OUT 785, PRETTY LOW RATINGS WOULDN'T YOU SAY??? i CAN NOT AND WILL NOT IN GOOD CONSCIENCE RECOMMEND THIS SOLAR COMPANY TO ANYONE. SCREW ME ONCE, SHAME ON YOU. SCREW ME TWICE, SHAME ON ME. John Quintero, a very pissed off customer.

My experience with Blue Raven Solar was positive and smooth. All personnel involved were friendly helpful and professional. I highly recommend this company.

We are normally gracious consumers. But, we have been very frustrated with Blue Raven. We paid cash for our 18 solar panels, but still experience high energy bills. Nevada Energy has confirmed that our solar panels contribute low level energy into the grid. So, what is our option? To buy more panels. Blue Raven calls it “a retrofit.” Twice, we’ve submitted six to ten months of electric bills to document our electric usage. Still, we’ve received no response or a call from Blue Raven to set up an appointment to add more solar panels to our roof. Don’t contract with this company. They use “bait and switch.” For $18,000 you’ll get a solar panel system that barely saves you any money and is inadequate for reducing your electrical bills. Marta Poling Schmitt Las Vegas, NV

Sunpower installed our panels in Buckeye AZ. The output was estimated at 3.2 kw. When they installed the red "solar" placards on my breaker panel (the panel with the labels that indicate what breaker feeds what in your house, they took the panel that was leaning on the house next door and installed it on my house (it was under construction). I called and emailed and finally after 2 weeks they said they would take a look. They did tell me "it passed city inspection so it has to be correct" - keep in mind what a safety hazard that is. My breaker labels do NOT match my neighbor's. In the mean time, by the time they showed up to fix it, the panel was installed next door and powered up. After installation it showed about 35 kw and we never even got close to using power from the grid. Having 40 years in the electric utility in Operations and then Controls, I contacted them and explained the meter must be wired backwards. After 2 months of email, phone calls and back and forth they finally sent someone out and said "yep it's backwards" - We'll schedule a time to fix it. But before that one of the customer service reps told me if I didn't like what the app and website was telling me, I could always go out with a pen and paper and take reading and do the math myself. Weeks pass and the appointment comes around, they take off the panel and fix it. I asked them if they could reset the data because it showed after 3 months I had several hundred dollars in savings and had generated a LOT of power, they said no. They escalated my issues to a "liaison" who would help keep an eye on things. Fast forward to 5 months of service, the output initially was around 3.2 kw at peak and we were on our way! Then it went to 0.7 kw. I submitted a support ticket. Waited a week, no response. Called and spoke to someone they said the technical team would take a look. Weeks passed. Called and emailed the liaison who never replied, not once. They said they determined remotely that some of the micro-inverters had failed and they scheduled an appointment for 3 weeks later. He shows up, climbs up on the roof for a few minutes then back down and says "yep they're bad" 5 out of 10 are bad. I said after 5 months?? We need to replace them all. He said absolutely, this must be a bad batch - we will. I get a support ticket email saying we'll be by in a month and replace 4 of them. I emailed them back stating "but 5 are bad on a 25 year warranty after 5 months, the technician said you would replace them all" ....he wrote back, "thanks for pointing that out we appreciate your feedback, as we stated we'll be replacing 4 of them a month from now". I called and asked about it and she said "that's a different department, we'll have to look into it" and I asked about the liaison, did he leave the company or? She said oh no, he still works here, I'm sure he'll get ahold of you shortly. So summary - system installed now for 7 months. Worked for almost 3 months correctly. The rest of the time 25% output or none. I am currently looking to see if I can get out of the contract or if I need legal help. I do not know how it got all these 5 star reviews. Update - I got a response from management saying they saw the reviews and to provide my contact information. I also called and explained that they have not lived up to the warranty support or provided the guaranteed output or performance and I just want it off my roof. They told me when I called last week that Ernesto would call me back Monday or Tuesday at the latest. He called and I asked why everything with SunPower is so difficult for the customer? Why don't they respond to support tickets? Why doesn't he answer the multiple voicemails or emails over the last 6 weeks? I called today and asked for him, they said he's on a call and will call you back in a few....hours pass I call back, he actually calls me back and says "I don't understand we're trying to make it right"......I had to argue for 2 months about the meter, 2 weeks about the breaker panel installation and 6 weeks of being ignored on the micro-inverters that lasted 4 months on a 25 year warranty. They STILL said they would only change 4 of them that that was all that the warranty requires! That means if/when another one fails, I get another 6 weeks of calling, emails, voice mails until I get their attention and they actually do something about it. This is supposed to be environmentally friendly, a benefit to my family, and raise the value of our home. Instead it's hours every month fighting just to have it work at all - as of today - not working still.

terrible customer service, nice looking system, it has been over a year since I FINALLY got hold of them to repair 3 of my 20 panels. one somewhat rude guy came last December and told me parts were back-ordered and I would hear soon. Nothing. I do understand that COVID may be playing a role but they had 7 months pre-COVID to take care of this. Impossible to get in contact and the link supplied to me to check my account does not work. Possibly my mistake was actually paying for my system. They obviously feel like I don't have any thing to hold over them.

Sunpower came and installed panels on my roof 4 years ago. However, I am extremely displeased with their service. It has been like pulling teeth to contact anyone regarding any issues. First, their sensors went out on my system causing me to pay my local provider as WELL AS Sunpower for a year's worth of electricity. After playing phone tag with them for over 3 months, they finally admitted that they have faulty sensors that they will replace at no charge. No big deal, except that it not only took them 3 months to get someone over to my house (being that there must have been so many of these systems that needed to be replaced) but then ANOTHER 3 months of fighting with their horrible customer service (so hard to get a live person) about the fact they owed me what I paid. So they finally settled up after I showed them the bills and did all the leg work showing them by bills, and making up a spreadsheet to prove it to them. My BIGGER issue is the fact that THEIR contractor, really screwed up my roof inspection. They inspected my 20 year old roof and said it was fine. Well, three years later, the roof that SHOULD last at least the 20 years of my panels is now leaking. Not only is it ruining my BRAND NEW hardwood floors, but now my BRAND NEW kitchen cabinets. I had a Sunpower inspector come by, and he even admitted that they never should have installed the roof in the first place. However Sunpower is telling me they have no responsibility even though I am within their 10 year warranty as their panels did not cause the leak. The main problem is that their installer, Infinity Solar, SHOULD have ripped the old roof off and replaced it without charging the labor (like they told me in the original agreement) but they didn't want to do that-- they just wanted a sale. Now, I find out that Infinity is no longer associated with Sunpower. Why? Because they did this to MULTIPLE customers and ran. Apparently they are being sued by Sunpower (so I heard) because of this. So the way I see it is that Sunpower will not stand by their work. THEY hired Infinity. THEY inspected my roof and said everything was fine. THEIR inspector told me that I have fibers showing on the shingles and moss growing, which doesn't happen to a roof in less than 4 years. I just think this is not a good way to guarantee their work. THEY should have known I needed a new roof and told me up front that I should replace it BEFORE they installed. If I didn't do it then that's on me. But they told me my roof was fine, so I trusted them. I’m not a roof inspector—how am I supposed to know? Now I'm stuck with their system and need to replace my roof and fix everything inside. In the process of getting the roof replaced now. Thanks for nothing Sunpower.

We put 42 panels on our roof in late 2016 and immediately and greatly lowered our electric bill. The first full year (2017) we produced over 16000 kw. And by May (2018) our electric bill was down to mere hook up charge. That completely changed in Aug 2018 when the electric company changed my meter to digital. My electric bill jumped from $50.98 for two months billing cycle to $629.12. Went from 32kwh used to 3357kwh used. I called SunPower they gave me a run around and said my system is working properly. So here we are 2 years later and now they say every single inverter is bad on all 42 panels. I have lost Thousands of Dollars over the these past two years. As I sit here and read the horror stories on BBB. It makes me wonder should I hire a lawyer now? The email I got from them states they will reimburse me for what they deem necessary when the system is producing once again. Yet for the past 2 years I’ve paid SunPower over $4000 for a non performing system lease. I think your in breach of contract. And while I’m still paying you every single month. And you haven’t provided me service in 2 years I believe that’s fraud.

I would've given 5 stars for system performance, but support is terrible. My inverter failed sometime in late April, and the reason I noticed was because I heard a repeating clicking sound from the box. It said, "Err###" Sunpower had no idea it failed or they would have called or emailed me. I called Sunpower and they walked me through rebooting the system to no avail. A tech would come out in a couple weeks to find that the inverter was bad. I was then contacted by Sunpower and told that it would be a few weeks for the new one to arrive. It took almost 2 months. While the system was down our temperatures soared and my electricity bill skyrocketed. I contacted Sunpower over my concerns about my bill and was told, by the lady, that I would be reimbursed once it was reviewed and calculated. I was also told that they reimburse around your anniversary date, which is the date of installation. I was contacted by a Jeremy S, at some point who told me that a request for an evaluation of my system production was requested, and that they would be forwarded to me afterwards. I receive the reports which are typical as the system was doing what I was PAYING for it to do. However, then this Jeremy S continues on to say, " Previous years' over-production was applied to this years' deficit as offset. Let me know if you have any questions." Well I have questions and now I can't get a return call or email. This feels to me like they're trying to wiggle out of reimbursing me. Why was I told that I'd be reimbursed in the first place only to come up with some bs about previous years' production? I paid for a product and the product delivered, but when the product fails, I STILL pay my bill, and you tell me that because it over produced before you don't owe me! Who benefited from any over production, because it wasn't me. This is just another example of companies trying to take advantage of their customers. And to think that I recommended them to my neighbors is double gut punch! HORRIBLE!

As far as the sales portion went, the saleman was very friendly and personable. It was nice working with him on the front end. However, this is where the problems first began. We discussed about what would happen if we were to cancel and he informed me that after a certain point in the process, we would be on the hook for a cancellation fee. I told him I wouldn't sign any paperwork unless I got a heads up before I was on the hook for any costs, to which the sales rep promised to do. He also lied saying that that the financing for the solar panels wouldn't end up as a lien on the property even though for all intents and purposes, it is. They sent out the engineer to examine the property and then submitted the plans to the permit office in the area and things were moving along well. Unfortunately, finances became tight due to dealing with Covid so I notified my sales rep that we wouldn't be able to move forward and would have to cancel. He told me he understood but that we would have to pay the cancellation fee as we were past the point of cancellation, to which I replied that he failed to notify me that I had passed the deadline. He basically blew me off and told me I was on the hook for a $1,200 cancellation fee. I tried to discuss the fee with their Finance department saying that their representative broke a legally binding verbal agreement and that I was displeased about it. I also asked for a breakdown of their fee as the cost of the permit was only roughly $600 to which they replied that that was just their standard flat fee and I had to pay it regardless but they provided me the email for their HR department and told me that they would make sure my complaint was logged and responded to. Not surprisingly, I sent several emails and called multiple times, only to continually receive the respond of "we'll get back to you." It has been over a month at this point and I have heard absolutely nothing. Overall, they intentionally don't mention the fact that they will charge you $1200 for cancelling when you are signing the agreement for them to have the engineer come examine your property and will absolutely not give you a notification in advance of when you have crossed the deadline for it. Their HR department has no inclination to actually respond to complaints, even when one of their sales reps makes a legally binding verbal agreement and will blow you off hoping you simply go away. The sad part is that I'm sure the solar panels would have worked well and things probably would have been fine if I had been able to go through with the process but they utterly disregard you if you need to cancel for any reason and are simply interested in ensuring they get whatever cost they can from you and then completely ignore you. Because of this, I will never in good conscience recommend this company to anyone as they deal in bad faith and will downplay the $1200 flat cancellation fee when they try to sell you at the start. If for whatever reason, you do choose to go with Blue Raven for solar and have any requests to be made throughout any part of the process, BE SURE TO GET IT IN WRITING OR THEY WILL NOT HONOR IT.

Very friendly team that made a relatively-daunting task seem easy. Blue Raven offers a great deal on solar and does all the hard stuff for you -- highly recommend!

OUR FIRST YR WITH SUN POWER WAS TERRIBLE OF COURSE A BAD WINTER SO OUR TRU UP WAS OVER $1000 SUN POWER SENT US A CK FOR $6.00 WHICH BOUNCED COST US $12 THROUGH OUR BANK. A JOKE...THEN NOV 2019 WE GET A CALL FROM SUN POWER LETTING US KNOW WE HAVE A MALFUNCTION IN OUR SYSTEM THEY WILL SEND SOMEONE OUT WITHIN TWO WKS. NO ONE SHOWED UP OR CALLED. JANUARY 2020 CAME I CALLED BACK THEY SAID THEY WILL HAVE SOMEONE CALL WITHIN 24 HRS NO CALL!!! I CALLED BACK IN FEBRUARY THEY SAID THEY WERE BACKED UP & WILL TRY TO GET SOMEONE OUT THERE....I RECEIVE A TEXT IN MARCH LETTING US KNOW DO YOU WANT THIS APPT FOR MAY 25TH? I HAD TO REPLY ON TEXT Y OR N OR I WOULD LOSE MY SPOT. I OF COURSE REPLIED Y....A CREW DID COME OUT & TOOK MOST OF OUR PANELS A PART TO REPAIR. ONE OF THE GUYS TALKED WITH MY HUSBAND & ASKED HIM DO YOU LEASE OR OWN? HE SAID LEASE WELL YOU DO KNOW THAT SUN POWER IS IN BREACH OF CONTRACT THEY ARE SUPPOSE TO COME OUT WITHIN TWO WEEKS FOR LEASED EQUIPMENT. I CALLED SUN POWER SPOKE WITH A GAL SHE SAID SHE WILL LOOK INTO IT....I RECEIVED A CALL STATING YOU WILL BE GETTING A CHECK FOR: $267.88 IN THE MAIL. MY BILL WAS $900.11 A JOKE!!! I CALLED BACK WENT TO VM...I CALLED AGAIN THE NEXT DAY & SPOKE WITH A GUY HE SAID HE WILL LOOK INTO IT AS WELL. HE CALLED ME BACK & SAID THEY CAN SEND AN ADDITIONAL CK FOR: $189.51 TOTALING $ 457.39....STILL A JOKE WHY SHOULD I GET STUCK WITH A LRG BILL WHEN IT WAS NOT MY FAULT AT ALL....THEY USED UP ALL MY CREDIT ON MY ACCNT....I ASKED THEM TO KEEP IT UNDER $300 WE DID NOT HAVE A BAD WINTER A LOT OF SUN AS A MATTER OF FACT....THEY SAID THIS IS THE BEST WE CAN DO.....I TOLD THEM I WANT THEM TO COME & REMOVE MY PANELS I WILL GO WITH ANOTHER CO. HE SAID NO WE CAN'T DO THAT YOU HAVE A 20YR CONTRACT. OH YOU MEAN THE ONE YOU GUYS BREACHED CONTRACT WITH? NO COMMENT. I SAID FINE I WILL GET A LAWYER. HE HAD NO PROBLEM GIVING ME HIS FULL NAME & ADDRESS TO SEND LETTER TOO. THEY DO NOT TAKE CARE OF THEIR CUSTOMERS AT LEAST THIS WAS OUR EXPERIENCE. I FEEL THEY HAVE CONTROL ON THEIR END TO DO WHAT EVER THEY WANT.