SunPower: Read 4,360 User Reviews From Real Homeowners

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Edgar Rodriguez Washington, DC

Worse experience EVER!!! I got this solar panels with the promise of saving money and only having to pay sunpower for supplier, I been paying for months to sunpower and “ Eversource CT electric providers” so disappointed, I got this solar panels company for my two house, I DEFINITELY DONT RECOMMEND THIS COMPANY,

11 months ago

Reply from SunPower

Hi we are sorry for the inconvenience, if you need assistance, please contact us using the new Help Center in the mySunPower app. You can find the Help Center in the menu under your profile tab in the app. You can also find answers to commonly asked questions and other resources via the Support and Resources page at us.sunpower.com.

Jan. 11th, 2024

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Lyndsey Higa Waianae, HI

The system and service is a scam. Promises are made but not produced. Terrible time getting in touch with the right person. All their personnel give contradictory information. They don't meet the terms of their own contract. No one responds to a complaint.

11 months ago

Reply from SunPower

We're sorry to hear that your expectations are not being met and see you have an open case with us. Please expect your Escalation Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and thank you for bringing this to our attention.

Jan. 10th, 2024

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Mohamad Eido

Never solved my issues some panels are off and not generating enough solar

1 month ago

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Bill Dawes Phoenix, AZ

My system has been offline since May. It took several weeks to get it serviced. At the end of June they determined my inverter needed to be replaced. In October I was told the inverter was still on back order and I was given the option to have it repaired. I was told that would be quicker. It is now December, still nothing. You can’t speak with a manager. No one will call you back. This is the worst company I have ever done business with. Find another company if you want to go solar.

1 year ago

Reply from SunPower

Bill, we're sorry to read that your experience getting your inverter issue resolved has not gone well. We want to help and have escalated your open case for further investigation. An Escalations Specialist will be following up with you in the next 24 business hours. We appreciate you bringing this to our attention and look forward to talking to you soon.

Dec. 11th, 2023

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Paul Olsen San Marcos, CA

After working at some length with the SP's sales agent we agreed to a roof layout, # of panels and price. Signed contract. SP had an aerial view of the roof and SP conducted a site survey. Later found that SP had submitted permit with the utility with different roof layout. Few weeks later SP said we needed to sign an addendum for an additional $25,600 "because of our type of roof". No detail has been provided for the increase. Several questions have been ignored. No installation to date--bad experience.

1 year ago

Reply from SunPower

Hi Paul, we are sorry for the inconvenience, if you need assistance, please contact us using the new Help Center in the mySunPower app. You can find the Help Center in the menu under your profile tab in the app. You can also find answers to commonly asked questions and other resources via the Support and Resources page at us.sunpower.com.

Oct. 31st, 2023

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Simon Bramfitt Danville, CA

What started out as a well managed responsive business that I was happy to recommend to others has degraded to the point where I can no longer recommend them. Right now I am locked out of my system management account and the company provides no means of resetting my password to allow me to regain access.

1 year ago

Reply from SunPower

Simon, we are sorry to hear that you are having issues resetting your password.

If you haven't already, please contact us using the new Help Center in the mySunPower app. https://us.sunpower.com/products/software/mysunpower

You can find the Help Center in the menu under your profile tab in the app. You can also find answers to commonly asked questions and other resources via the Support and Resources page at us.sunpower.com.

If you are unable to log into the app here is link where you can log in through the web to reset your account as well as your account password. https://login.mysunpower.com/signin/unlock

If this does not help please send us a private message here on Best Company so that we may further assist you. We appreciate you bringing this to our attention and look forward to talking to you soon.

Oct. 10th, 2023

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gauri prasad Glendale, AZ

1 year ago

Reply from SunPower

Hi Gauri, we are so thrilled to hear that you joining the SunPower family! If you have questions please call our support team at 1-800-SUNPOWER (1-800-786-7693) or shoot us an email to customersuccess@sunpowercorp.com.

Oct. 5th, 2023

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Jay Phoenix, AZ

Terrible system with underproduction for last 10 years. I have another 15 years old system that works better. Even worse is customer service. Anytime they come to service your system, they wipe off data and claim that they don’t have information. They are supposed to monitor system.System is non functioning for last 13 months and still they can’t replace an inverter. Yes, this is happening HERE IN AMERICA from a company claims to be all AMERICAN. I guess it’s just because I have fully prepaid lease. You can’t go wrong by getting solar system from any company but SunPower.

1 year ago

Reply from SunPower

Hi Jay, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Oct. 4th, 2023

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Kim Medzunas Aurora, IL

I started down the path with SunPower in August 2022. It's now Sept 2023 and I'm still waiting for the panels to be "tested" so I may use them. My local electric company, ComEd, has given me permission to use, however SunPower still tells me I'm in the testing phase. The slowness and lazy attitude shown be nearly everyone in the company is tiresome. Their responses are scripted verbiage each time...no new info can ever be obtained. They have now started to bill me prematurely, which is another headache. So now I'm paying ComEd and SunPower. I would not recommend SunPower to anyone!

1 year ago

Reply from SunPower

Hi Kim, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Sep. 12th, 2023

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Yijie Zhang Corona, CA

It’s been over 2 months since I last contacted them and I still haven’t received a response. I’ve consistently called Sunpower and emailed support for an update since the beginning of July and still haven’t gotten the new system. We lost the solar system and had to pay high electric bills this summer. This is incredibly disappointing and professional.

1 year ago

Reply from SunPower

Hi Yijie, we would like to apologize for any inconvenience and look further into this situation. We take your feedback and comments seriously and appreciate you bringing this to our attention. I have reached out to your Escalation Specialist to alert them of your sentiments and notated the case on your behalf.

Sep. 12th, 2023

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L Shenoy

SunPower in Palm Springs is incompetent and don't understand how they are in business. After contacting them 2 months ago regarding my panel reads "error" and solar panels have been useless they still have not come out to fix. I get the runaround stating they've submitted the work order but needs to be approved? I would highly not recommend this company to anyone. Worst customer service ever!

1 year ago

Reply from SunPower

Hi there! We would like to investigate this further. Please reach out to us at 1-800-SunPower. We sincerely appreciate your feedback and look forward to speaking with you.

Aug. 22nd, 2023

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A Middletown, CT

Answering questions presale was good. Tracking and informing of process steps was also good. Install guys were great. The SunPower APP is next to worthless.

1 year ago

Reply from SunPower

We are glad to hear you have had wonderful experiences with our teams. Your feedback is valued and we are always looking to improve our app. If you have any current issues please send us a private message here on Best Company and we will have a Specialist reach out. Thank you for helping us change the way our world is powered!

Jul. 24th, 2023

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Richard Sun City, AZ

Honest answers to all question. Very good experience and equipment and install. This is my second solar home. Tesla was having supply problems.

1 year ago

Reply from SunPower

It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Thank you for helping us change the way our world is powered!

Jul. 21st, 2023

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Marat Harutyunyan Sun Valley, CA

I started my project 1 year ago and the sun power haven't finalize it. They put solar panels on the garage roof without checking first is it permitted or not. Now when city declined to give permits they just stop responding to my emails and calls.They never keep any promizes the gave to me. Do not overpay to this company for the fake reputation. They didn't even close the trench and put back pavers they removed 1 year ago. Isn't this redicioulus. I was financed $36k for 17 panels and they are laying on my roof without any benefits.

1 year ago

Reply from SunPower

Hi Marat, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Jul. 18th, 2023

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Kari Hussey Broomfield, CO

They explained everything very well. They laid a time table, kept us updated and everything went with the plan. Good communication

1 year ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Jul. 12th, 2023

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Ric Opp Buellton, CA

It takes two weeks to do everything. I have tried to get service for a broken inverter. So first I had to prove my father died and my my mother inherited the house. That took two weeks and they won't tell me if it is actually done yet. Now they want another two weeks to see if they will do a service call. Oh and you have to buy an inverter in India if you want to service the system your self. No Local companies will touch it. And the company that installed it in 2010 is gone. What a way to run a railroad. What a way to run a railroad

1 year ago

Reply from SunPower

We appreciate you getting in touch with us about this. We value your feedback and are constantly looking for ways to make improvements. When you can, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to assist you and work towards a resolution. Thank you for bringing this to our attention.

Jul. 11th, 2023

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David Hutchins South Pasadena, CA

Without exception, this is the worst company I have ever dealt with. Gross incompetence coupled with awful customer service. We had them install 50K worth of panels 6 months ago, 40% of the new panels have never produced any power at all as far as we know, and their service people seem unable to fix the system despite half a dozen service visits. If you are thinking of buying a solar system from them, I have two words of good advice for you. Just don't.

1 year ago

Reply from SunPower

David, we sincerely apologize for your experience and would like to investigate this further. Please send us a private message here on Best Company with your account and contact information. Once we receive your information we will assign you an Executive Support Specialist to assist you. We value your business and thank you for bringing this to our attention.

Jul. 3rd, 2023

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Sue Itri Huntington Beach, CA

We had solar panels when we purchased our home, decided to add more and they were installed improperly. Our 5 year old home began having ceiling leaks and after calling two different roofers, were told that they solar panels were installed improperly. We had panels removed at our cost, the roof repaired at our cost and panels reinstalled at our cost. Sun power refused to assist in any way to reimburse or make good on their poor installation, we have letters from roofers and pictures of the roof damage.

1 year ago

Reply from SunPower

Sue, we apologize for any inconvenience and appreciate you bringing this to our attention. We see you have an open case and have escalated it to our Executive Support Specialist Team for further investigation and follow-up. We want to restore your faith in SunPower and look forward to talking to you soon.

Jun. 29th, 2023

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Michael Lutz Desert Hot Springs, CA

They have quality people working for them. They ensure you are kept abreast of every step. No pressure, just very knowledgeable people.

1 year ago Edited July 5, 2023

Reply from SunPower

It is wonderful to know that you had an amicable experience every step of the way, Michael. Thank you for helping us change the way our world is powered!

Jun. 22nd, 2023

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Brian Sutcliffe Wappingers Falls, NY

There was a $1,000 visa check card offered by sun power because of the company I worked for. Sun power acknowledged this during the sales pitch. They acknowledged this again at signing. They acknowledged it at least two more times. I was told I would get it six to ten weeks after I went live. I still haven’t received a $1,000 visa check card and now they “can’t find my company in the program “. It gets worse. Months after the panel’s went live they still haven’t closed my permits with the town. Avoid sun power. They are horrible.

1 year ago

Reply from SunPower

Hi, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Jun. 6th, 2023

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Kelly Thompson WI

Customer service sucks. Set up a web meeting. Sat for 15min. Got a text asking about a phone interview. Said it was suppose to be a web meeting and I’ve been waiting 15 min on the call. Was told sorry for being misled. I recieved email from the company and the guy that I was suppose to meet with. Both said it was a web meeting. Waisted my time. If they can’t get a meeting set right. Lie about. Not care if they loose a customer. Wouldn’t trust there ability to put up panels.

1 year ago

Reply from SunPower

Kelly, we appreciate you bringing this to our attention and apologize for the inconvenience. We would like to restore your faith in SunPower and would be happy to schedule another meeting for you with one of our Solar Advisors.

Please send us a private message here on Best Company with your preferred contact information and we will happily pass it along for follow-up. Thank you for your feedback and we look forward to talking to you.

Jun. 5th, 2023

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tracy saraceno New York, NY

DO NOT USE THIS COMPANY!!! The worst customer service and follow through I have ever experienced. I have been with SunPower for over 10 years and there's been nothing but problems. They installed the system wrong , we have not saved any money and they will not get back to us to fix this problem. I don't know if they're going out of business and don't care , but we are taking legal action.

1 year ago

Reply from SunPower

Tracy, we apologize for any inconvenience and understand your frustration. We have escalated your open case as well as submitted your review to our Executive Support Specialist Team for further investigation and follow-up. We appreciate your feedback and look forward to talking to you soon.

May. 22nd, 2023

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Daniel No

Sunpower have a very qualified sales team but the project coordinators are the worst! They are unresponsive, persuade you to install before HOA approval and then ask for more money to correct their mistakes. When you send emails, they do not respond for several weeks and if you don't escalate and complain to a superior or another department, they would not answer you at all. I do not recommend you to close any deals with them. Update: even the supervisor Matthew J is not very responsive.

1 year ago Edited June 6, 2023

Reply from SunPower

Daniel, we sincerely apologize for your experience and would like to investigate this further. Please send us a private message here on Best Company with your account and contact information. Once we receive your information we will assign you an Executive Support Specialist to assist you. We value your business and thank you for bringing this to our attention.

May. 22nd, 2023

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Krystal Ramirez Riverside, CA

I have yet to receive ANY good news or customer service support from this company. Billing issues causing my account to be overdrawn along with a case manager with little to no response is completely unacceptable. Yet I have to be harassed with phone calls to pay as well as be told this impacts my credit...?! When the billing issue was something I TRIED TO ADDRESS and got no help from any representative

1 year ago

Reply from SunPower

Hi, we're sorry to hear that your expectations are not being met. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.

May. 19th, 2023

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Broderick Miles-Hibbert Boca Raton, FL

This process is very long and my time is valuable. I have had constant set backs/delays. I have had constant excuses as in personal issues, wrong paper wrong brought for inspection, we have to submit more a revision etc process started september 2022 and as of May 2023 system is still not running.

1 year ago

Reply from SunPower

Broderick, we apologize for the inconvenience and understand your frustration. We want to investigate this further on your behalf and have created a case and submitted to our Executive Support Specialist Team for review and follow-up. Thank you for bringing this to our attention and we look forward to talking to you soon.

May. 18th, 2023

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DAVID RIZZARDI The Bronx, NY

Performance of the panels far exceeded the guarantee, which by itself was great. Response to inquiries was also top notch.

1 year ago

Reply from SunPower

David, it is great to read that your expectations have been exceeded. Thank you for helping us change the way our world is powered!

May. 10th, 2023

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Verified Customer

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Matthew Los Angeles, CA

High quality build on the panels and controller. The app always works when I check. Very reliable and easy to access information.

1 year ago

Reply from SunPower

Matthew, we appreciate you sharing your satisfaction with our panels and app. Thank you for helping us change the way our world is powered!

May. 10th, 2023

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John Andre Orlando, FL

SunPower’s Poor workmanship cased a roof leak. One of the anchor bolts missed the rafters and caused a roof leak. The SunPower worker cam out and reinstalled the solar panel properly and fixed the leak. Today, SunPower sent me an email stating: “ After further review, it has been concluded that the roof leak is not related to the system that was installed on the roof at your residence.” I was satisfied with SunPower, Until I received SunPower’s email stating they don’t take responsibility for their poor workmanship

1 year ago

Reply from SunPower

Hi, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

May. 5th, 2023

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Verified Customer

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Kathy Middletown, NY

The techs were professional, the company overall made everything very easy. I liked that the panels were manufactured in the USA

1 year ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Apr. 19th, 2023

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Verified Customer

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Richard San Jose, CA

Sunpower worked with me during the installation of my system to met my needs. Also worked with me to troubleshoot the system to get in full production.

1 year ago

Reply from SunPower

Richard, it is great to read that you had an exceptional experience going solar. We appreciate your review and thank you for helping us change the way our world is powered!

Apr. 19th, 2023

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Jerri Crebar Palm Desert, CA

WORST company and customer service we have ever had! Bought $20,000 worth of solar panels that worked for 2 months and for the next 9 months we have been calling, that we are not receiving credits and paying large electricity bills. They said there is not compensation for for our system that has been working but not giving US THE CREDITS! Each time we called, they said they would "get back" What a scam company!

1 year ago

Reply from SunPower

Jerri, we appreciate you bringing this to our attention and see you have an open case. Your open case has been escalated to our Executive Support Team for further review and follow-up. Thank you for your feedback and we look forward to talking to you soon,

Apr. 17th, 2023

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Verified Customer

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JORGE

My questions were answered on time. Seamless.

1 year ago Edited January 10, 2024

Reply from SunPower

It was great to read that your experience was exceptional from start to finish, Jorge. Thank you for helping us change the way our world is powered!

Apr. 10th, 2023

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Verified Customer

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tony p Visalia, CA

The process went well, and I was kept notified of when everything was going to be done during the project. Now waiting on SCE .

1 year ago

Reply from SunPower

It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Thank you for helping us change the way our world is powered!

Apr. 6th, 2023

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Verified Customer

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Julie Roseville, CA

We love being a part of the solar community. Our Sun Power panels are performing at a high level just like they said they would.

1 year ago

Reply from SunPower

We are delighted to hear of your satisfaction! It is always a pleasure to see clients happy and confident with their results in choosing SunPower. Thanks for helping us change how our world is powered!

Mar. 29th, 2023

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Alan Chan Santa Rosa, CA

Homesmart that contracted with Sunpower is RUDE. When I started asking question during the Zoom, he shorten the call, can't even get to the battery back options. I decided to go with someone else later on solar panel and ask Homesmart about battery option, they Marty just say he cannot help me, that too bad I went with a LESSER company. Yes, Sunpower is a big company that likely to be around in the future, but do I want to deal with them if I ever have a problem? NO

1 year ago

Reply from SunPower

Alan, your feedback is essential to us in improving our services; thank you for sharing your experience. If you still have questions, please call our support team at 1-800-SUNPOWER (1-800-786-7693) or email us at customersuccess@sunpowercorp.com. Thank you for your feedback, and we look forward to talking to you.

Mar. 24th, 2023

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Verified Customer

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JOHN Los Angeles, CA

very good customer service from sales to installation to follow up. The 30% tax credit was very misleading. we did not get the tax credit we were promised. We were shocked and disappointed when we had our taxes done.

1 year ago

Reply from SunPower

John, we appreciate your review and want to thank you for bringing this to our attention. Please send us a private message with your account and contact details if you would like further assistance.

Mar. 22nd, 2023

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Verified Customer

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Leticia Dahlke El Segundo, CA

We had good communication with customer service agent and installation crew. Installation crew followed up on “ to-do’s” in a timely basis.

1 year ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Mar. 22nd, 2023

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Verified Customer

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Keith Casa Grande, AZ

I like the ability to be able to create with the solar panels power to offset a potentially gigantic electric bill to one more doable in our Arizona environment

1 year ago

Reply from SunPower

What a wonderful review! We are so happy to hear of your savings and satisfaction with our products. Thanks for helping us change how our world is powered!

Mar. 16th, 2023

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Verified Customer

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John Orlando, FL

My wonderful SunPower solar produced 119% of my needed energy in 2022. In February 2023 it produced over 300% on 2 days.

1 year ago Edited January 10, 2024

Reply from SunPower

John, it is wonderful to read how exceptional your experience has been. Thank you for helping us change the way our world is powered!

Mar. 15th, 2023

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Rose Concord, CA

Overall process from beginning to end was handled professionally, the team members were very polite and knowledgeable about their products.

1 year ago

Reply from SunPower

Rose, it is great to read that you had an exceptional experience going solar. We appreciate your review and thank you for helping us change the way our world is powered!

Mar. 10th, 2023

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Luis Iniesta Civera Sacramento, CA

Everything went smoothly with SunPower, we are saving money from day 1 and they have been responsive to doubts and problems

1 year ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Mar. 8th, 2023

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Durkin Henne Chicago, IL

Sunpower was excellent - installer was not 5 star. That’s why I gave 4 stars. I have no negative comment about Sunpower. Excellent company - excellent salesman.

1 year ago

Reply from SunPower

Your feedback is essential to us in improving our services; thank you for sharing your experience. We are thrilled that Warren provided helpful service. Please reach out to us if you need any assistance. Thank you for helping us change the way our world is powered.

Mar. 8th, 2023

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Larry Palmdale, CA

So far, my SunPower panels are meeting all of my expectations. They are continuing the generate the power I was anticipating.

1 year ago

Reply from SunPower

Larry, it is great to read your panels are meeting your expectations. We appreciate you sharing your experience and thank you for helping us change the way our world is powered!

Feb. 22nd, 2023

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Vicky Franks Hemet, CA

Salesman very knowlegesable a swerved all of our questions before we even asked them. Installers were fast and efficient . Extremely satisfied.

1 year ago

Reply from SunPower

Vicky, we appreciate you sharing your exceptional experience with us. It is wonderful to know how satisfied you are with our process. Congrats on going solar and thank you for helping us change the way our world is powered!

Jan. 26th, 2023

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raymond Tracy, CA

SunPower came through for our solar needs when another company failed. Great service and caring staff. We are glad we came to SunPower.

1 year ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Jan. 19th, 2023

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abel casillas Phoenix, AZ

Great company sales rep was professional and the plan I selected he said I would save money and within the 1st month my electricity bill dropped.

1 year ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Jan. 18th, 2023

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Stanley Sagov

everything worked with the replacement of a defective motor on one unit but deep cleaning was still delayed becouse lack of equipment again for the 3rd time

1 year ago

Reply from SunPower

Stanley, we appreciate your review. Send us a private message with your account and contact details if you would like us to look further into your deep cleaning and we would be happy to assist you. Thank you for helping us change the way our world is powered!

Jan. 11th, 2023

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Jodi Friedman

Stay far away from this company. I’ve had my system for four years. I’ve had repeated issues. Customer service is terrible. I’ve had to call multiple times. The agents speak heavily accented English that is difficult to understand and they always promise that someone will call me back. No one ever does. I wouldn’t recommend this company to my worst enemy.

1 year ago

Reply from SunPower

Jodi, we sincerely apologize for your experience and would like to investigate this further. Please send us a private message here on Best Company with your account and contact information. Once we receive your information we will assign you an Executive Support Specialist to assist you. We value your business and thank you for bringing this to our attention.

Jan. 9th, 2023

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Ulo Palm Randolph Township, NJ

We leased a SunPower solar system 10 years ago. The system stopped working 2 months ago. Despite calling SunPower customer service every week, no repair has been made. We get promises at every call and then nothing happens. It is the worst customer service I have ever seen. What is the value of their solar system guarantee, if they are simply unable or unwilling to repair it when it fails? We have backup battery system by Tesla. We never had any issue with Tesla. After this experience with SunPower, I can only advise everyone who considers a solar system to consider Tesla instead of SunPower

2 years ago

Reply from SunPower

Thank you for the feedback Ulo and we apologize for any inconveniences that may have occurred. We appreciate you bringing this to our attention and have escalated your case on your behalf to our Executive Support Specialist Team for review. Once a case manager is assigned and reviewed your case they will reach out to follow up. We look forward to speaking with you.

Nov. 7th, 2022

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Chris P Holbrook, NY

They are all about installing new systems. After that support is nonexistent. I have an installation that is now 15 years old and the Sun Power inverter SPR-3300x is showing Ground Fault. Probably some minor electrical problem that can be fixed by an electrician in 5 minutes. i have been calling these people for a week to get a local electrician over here to take care of that. You get their Technical Support people on the phone but there seems to be no way to get someone to actually come to your house to help. Not the Best Company at all.

2 years ago

Reply from SunPower

Hi, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Sep. 28th, 2022

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