SunPower: Read 4,360 User Reviews From Real Homeowners

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Verified Customer

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Sarah Encinitas, CA

The installation process just went relatively smoothly, I think there were a couple things they had to come back and relook at or consider but overall it was pretty painless and easy.

2 years ago

Reply from SunPower

Thank you for sharing your installation experience! We sincerely appreciate the feedback and thank you for helping us change the way our world is powered!

Sep. 28th, 2022

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Verified Customer

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Chris Rode Vallejo, CA

I’m very happy with my service and the equipment. I think the only issue that I’m having is the customer service. Also how many times are you going to ask for a feedback? Is 1 time not enough. I appreciate you. Thanks.

2 years ago Edited January 10, 2024

Reply from SunPower

We appreciate your review and are happy to know our product suits you well, Chris. Congratulations on going solar, and thank you for helping us change how our world is powered!

Sep. 9th, 2022

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Verified Customer

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Danny Kim Temecula, CA

Customer support is not very good. Any inquires made this far went unanswered. Also, I had additional panels installed than recommended but still I had to pay 50 for 1st month. Not to mention, Sunpower forgot to initiate the system for about a month after all approvals were in place

2 years ago

Reply from SunPower

We apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We value your business and thank you for bringing this to our attention.

Sep. 9th, 2022

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Verified Customer

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Melinda

They came over and they tested my roof to make sure it was good because the panels are gonna be up there for many years. They didn't make a mess when they put the panels on.

2 years ago

Reply from SunPower

We appreciate the feedback and review, Melinda. Thank you for helping us change the way our world is powered!

Aug. 15th, 2022

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Verified Customer

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Christopher A Salhab Kissimmee, FL

my ground mount system is totally producing to all my expectations. my last bill was just 15 dollars which was to pay for being hooked up to the grid, no usage fee.

2 years ago

Reply from SunPower

We are delighted to hear of your savings. It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Thanks for helping us change how our world is powered!

Jul. 28th, 2022

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Verified Customer

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Dustin Lopez Ramona, CA

Fantastic service and the people who installed my solar were very professional. My rep gene was really great as well. He answered all of my questions in a timely manner.

2 years ago

Reply from SunPower

Dusitin, it is great to read about your amicable your experience with Gene. We're glad to hear that all of your questions were answered. Thanks for helping us change how our world is powered!

Jul. 28th, 2022

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Verified Customer

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Don Morris Sun City, AZ

The quality of the product, the long warranty , the very good customer service after the installation of the system. And I can't quite believe that after the first year the

2 years ago

Reply from SunPower

Thank you for sharing your experience with SunPower. It is always a goal to see clients happy and confident with their results in choosing SunPower. Thanks for helping us change how our world is powered!

Jul. 28th, 2022

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Verified Customer

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Nicholas Fullerton, CA

They generally got back to me whenever I had a question. So far the product seems to be working great for me and I don't have an electric bill. Very efficient, fast, and they clean up after themselves.

2 years ago

Reply from SunPower

Nothing cracks a smile quite like a low utility bill. We are so happy to hear of your savings and satisfaction with your SunPower system. Please reach out to us with any questions or concerns in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Jul. 27th, 2022

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Verified Customer

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John Desert Hot Springs, CA

There was a delay in the installation and I was not that happy with that. Customer service was very difficult but so far so good with equipment. Installation went good other than the delay.

2 years ago

Reply from SunPower

We apologize for you installation's delay, and understand your frustration. Your feedback is essential to us in improving our services. It's a delight to see your satisfaction with your SunPower system. Please reach out to us in the future with any questions you may have. Thank you for helping us change the way our world is powered!

Jul. 27th, 2022

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Verified Customer

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John McDaniel Las Vegas, NV

like the product. Still waiting for bird wire/guard to be put on. No response yet. I've given up on the $1000 Visa gift card that I was suppose to get as no response on that either

2 years ago

Reply from SunPower

John, we appreciate the review and feedback. While we are happy to read you are happy with your system we would like to help assist you with the issues you still seem to be dealing with. Please send us a private message with your account and contact information and we will have an Executive Support Specialist reach out. We look forward to speaking with you and thanks for helping us change the way our world is powered!

Jun. 9th, 2022

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Verified Customer

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Peter E McCarthy Feeding Hills, MA

Very professional workers, completed the installation when they said they would. System operating as described and already producing zero electric bills

2 years ago

Reply from SunPower

Hi Peter, we are glad that we could help you the installation and the system is operating at an optimal level. Thank you for taking the time to leave a glowing review.

May. 23rd, 2022

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Verified Customer

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Debby Atkinson Honolulu, HI

The installers are pros, and leave the area neat and clean. Our electricity bills have plummeted! And we're happy to capture energy to give back to HECO.

2 years ago

Reply from SunPower

Thanks for the wonderful review, Debby. That's right we do have the best installers that handle themselves like professionals. We are pleased to hear that your electricity bill has dropped. Again thanks for the taking the time to leave a review.

May. 23rd, 2022

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Verified Customer

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Debbie Meriden, CT

Sunpower is everything we expected. We have only been up and running for about 7 weeks, but, So far it is producing enough to cover our electric bill.

2 years ago

Reply from SunPower

Hi Debbie, thanks for the wonderful review. We are glad to hear that your experience with us went excellent. Feel free to contact us if there is anything we can help with.

May. 23rd, 2022

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Verified Customer

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Gary Dunow Monticello, UT

Great experience doing business with Sunpower. They told me when they were going to install the system and they did it No problems dealing with them. Great people.

2 years ago

Reply from SunPower

Thanks for taking the time out to provide us with great feedback about your experience with us, Gary. We are happy to hear about all the great things you had to say about us. If there is a matter we can address later down the road, please don't hesitate to let us know. Our team is always ready to help.

May. 23rd, 2022

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Verified Customer

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Geoffrey Fabie Vallejo, CA

I compared several solar energy and found out they are more expensive. But when search other solar company, I came across Sunpower and learned that they better offer.

2 years ago

Reply from SunPower

Hi Geoffrey, it's great to see consumers do research before switching to solar and you chose us as your solar provider. It's a pleasure to have you part of the SunPower family. Thank you for helping us create more sustainable world to live in.

May. 23rd, 2022

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Verified Customer

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Guillermo Melantoni Novato, CA

Panels were up and battery installed in a few days. Great communication. Once activated, support was fast at solving a minor problem. The app and reporting is pretty good.

2 years ago

Reply from SunPower

Hi, it is terrific to hear your success story! We are so proud to hear how happy you are with your SunPower system. Be sure to let us know if there is anything we can assist you with. We appreciate your review, value your feedback, and thank you for helping us change the way our world is powered!

May. 12th, 2022

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Verified Customer

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Terry Nordstrom Oakland, CA

Good value- price and quality. Stag were clear, timely, and effective in all communications. One piece of financial. Information omitted - we did not receive full disclosure on product price when financing with a loan.

2 years ago

Reply from SunPower

Thank you for sharing your SunPower experience. Your feedback is important to us in improving our services. It's great to hear that service went smoothly and got the system running. We hope you enjoy your new SunPower system. Please reach out to us with any questions or concerns in the future. Our team is always ready to help.

May. 12th, 2022

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Verified Customer

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Michael Grillo Preston, CT

Fantastic experience from start to finish. Enjoying the savings having solar panels as well as being glad that I am helping the environment in a small way.

3 years ago

Reply from SunPower

It is great to read how satisfied you are with the experience and system and congratulations on going solar, Michael. Thank you for helping us change the way our world is powered!

Apr. 28th, 2022

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Verified Customer

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Robert Leonard, TX

It's been over a year and there haven’t been any issues. I can monitor on the phone app. Installation was a little rocky but after that it was good.

3 years ago

Reply from SunPower

Hi Robert, thanks for being part of the SunPower family. We are glad to see that your experience with us has ben flawless so far. If there is something we can help you with, please feel free to reach out.

Apr. 25th, 2022

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Verified Customer

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Chunrong Mansfield, TX

Their solar panels are efficient. It takes a while but it is good. The process is very smooth. I would like them to better integrate their app so you monitor your panels.

3 years ago

Reply from SunPower

It is great to read your satisfactions with our panels and system, Chunrong. We are working on ways to enhance our monitoring system all the time, but please send us a private message if there are any further questions or concerns you may have. Thank you for helping us change the way our world is powered!

Apr. 26th, 2022

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Verified Customer

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Steven Peyton, CO

I liked the representative, Cindy was very good. The equipment does what is was supposed to do. It saves me money. They were able to install it smoothly.

3 years ago

Reply from SunPower

Hi Steven, thanks for glowing review. It is great to see you happy with your system and is saving you money. Please don't hesitate to reach out if there is a inquiry we can take care of for you. Thanks again!

Apr. 25th, 2022

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Verified Customer

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Robert Preston, CT

It works. Very smooth. They rolled up with their truck and installed it all. It was very nice, very easy, no mess for us. The customer support is good, price is right.

3 years ago

Reply from SunPower

Hi Robert, we appreciate you taking the timeout to leave us a wonderful review. It is a joy to hear that the team had no issues installing the panels and support was great. We hope you enjoy your new system and the benefits you can gain from it. Don't hesitate to contact us if you have a question or concern that we can address in the future.

Apr. 20th, 2022

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Verified Customer

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David Koepke

They were wonderful and efficient to work with. They took care on all the details such as permits from the city and my HOA, and we're there for the inspections

3 years ago

Reply from SunPower

It's thrilling to see your satisfaction with the installation process. We sincerely appreciate the feedback and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.

Apr. 7th, 2022

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Verified Customer

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Joseph Catalano Orlando, FL

I gave them a 4 bc everything was great and solar system is awesome, however my ceiling was damaged during the install and survey and its been 2 months since they installed the solar and my ceiling is still NOT repaired!!!

3 years ago

Reply from SunPower

Joseph, we appreciate the review and feedback. We would be happy to look further into your ceiling issue if you would send us a private message with your account and contact information. We look forward to hearing from you and thank you for helping us change the way our world is powered!

Mar. 30th, 2022

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Verified Customer

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Elizabeth Combs Newcastle, CA

The cost of my PGE bill is now minimal compared to very high rates previously. Questions are answered immediately by customer services immediately. Courteous support always.

3 years ago

Reply from SunPower

We are delighted to hear of your savings. It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Thanks for helping us change how our world is powered!

Mar. 30th, 2022

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Verified Customer

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Heather Case Bakersfield, CA

We signed a contract early July 2021. One excuse after another why our system could not be installed. Installation finally complete Dec 28. Permission to operate not granted until March 5. However, my system is still not fully operational because the batteries are not working. I have a $5K true-up because it took so long to install, I now have monthly payments for my batteries and panels, and yet I am still having to use the grid at night when power is most expensive. At this rate, I am going to have another true-up in addition to the financing of the system which was supposed to allow me to get OFF the grid.

3 years ago

Reply from SunPower

Heather, we understand your frustration and apologize for any inconvenience. We appreciate your feedback and have escalated your case to our Executive Support Specialist team. A specialist will be assigned to review your case and reach out to assist. We look forward to speaking with you.

Mar. 16th, 2022

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Verified Customer

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Tina Caliga Fort Worth, TX

The overall experience was good and the solar panels are producing well. There were some slow points in the lead up to installation. There was one problem with the electric box installation that was fixed after 2 months.

3 years ago

Reply from SunPower

Hi Tina, thanks for the feedback it helps us out a lot. We are sorry to hear that there was an issue and delay during the installation process. It's delightful to see that you are enjoying the panels so far. Please feel free to contact us if there is a question or concern we can take care of.

Mar. 16th, 2022

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Verified Customer

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Kermit Key West, FL

SunPower provides a quality product. They always let me know what was going on and kept me informed on how we were doing well we were. The installation was very slow.

3 years ago

Reply from SunPower

We appreciate the kind words, Kermit. We always aim to provide the best for our customers when it comes to the service and products Sunpower offers. It is great to see that you were looked after to make sure no issues occurred. Please don't hesitate to reach out if there are any needs we can help with down the line. Thanks!

Feb. 21st, 2022

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Verified Customer

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J Kingsburg, CA

SunPower is reputable. I like the referral program. The equipment is aesthetically pleasing and not exorbitantly large. It looks nice. The installation was expedited quickly.

3 years ago

Reply from SunPower

Hi, J thanks for all the kind words it is very much appreciated. We are glad to see you are satisfied with the system's performance and design. Feel free to contact us regarding any inquiries you may have in the future.

Feb. 21st, 2022

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Verified Customer

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Robin Hordon Kingston, WA

The physical products are fine. The "online" services are a disaster. If you think that your product will forge forward WITHOUT the consumer being able to "monitor" the productivity OF your PV cells and their hourly/daily output...you are NIAVE!!!

3 years ago

Reply from SunPower

Thank you for your valuable input. Our services are constantly being improved upon by leveraging valuable feedback like yours. Currently, we are actively working to integrate a panel-level monitoring into both the mySunPower app and the web portal so that you can see performance at the individual panel level. This feature will be released in the first quarter of 2022. You should be notified when this feature is available within the app / web portal. We recognize that our monitoring has room for growth, but we are actively improving upon it and sincerely apologize if it does not meet your expectations currently.

Feb. 16th, 2022

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Verified Customer

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Clare Apache Junction, AZ

Customer service is pretty good. If I have any questions I call up and get an answer right away so that works out. It is heavily constructed and everything seems to work fine.

3 years ago

Reply from SunPower

Hi Clare, thank you very much for the kind words. We are happy to see that your customer experience with our representatives has gone great for all the times you called. Please don't ever hesitate to contact us for any issues or concerns.

Feb. 15th, 2022

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Verified Customer

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Corey Victorville, CA

They responded to me everytime I've had a question or need. It went pretty smooth, no real glitches, nothing that wasn't overcome shortly or within a short period of time.

3 years ago

Reply from SunPower

It is wonderful to hear all the nice things you had to say, Corey. We appreciate you taking the time out to post a review for us. If there are any inquiries we can assist with in the future, please feel free to contact us.

Feb. 15th, 2022

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Verified Customer

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Anonymous Beaumont, CA

Really, really, really quick, the whole preocess took about three months. Every time I call they answer my questions with the answer that I was looking for.

3 years ago

Reply from SunPower

It is great to read how quick and efficient your experience has been. We sincerely appreciate the feedback and that your for helping us change the way our world is powered!

Feb. 15th, 2022

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Verified Customer

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Eric Garland, TX

It has performed as expected or above and I'm very happy with the consistency and the performance level. Installation was excellent they arrived on time they completed the installation despite my problems with the commissioning the service.

3 years ago

Reply from SunPower

Eric, we sincerely appreciate the feedback. It is wonderful to read that you are happy with the consistency and quality of your system as well as the installation process. If you would like to discuss the commissioning service issue you listed, please send us a direct message with your contact and account information. We would be happy to assign you an Executive Support Specialist to assess your account and reach out to you. Thank you for helping us change the way our world is powered!

Feb. 15th, 2022

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Verified Customer

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Ronald Sailor Saint Augustine, FL

I would have rated Sun Power a five except for the monitor being inaccurate for about a month now. The engineer fixed it again about four days ago and I still am not sure it is reporting accurately.

3 years ago

Reply from SunPower

Hi Ronald, we apologize that you had a monitoring issue. Your feedback is essential to us in improving our services, and we would be more than happy to look into this more. When you have a moment, please send us a private message with your contact details, and we will have an Executive Support Specialist contact you. Our team is always ready to help.

Jan. 25th, 2022

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Verified Customer

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Donna Lampson Indio, CA

Presentation, quality of product, a one stop shop-they manufacture, sell and install their own materials, responsiveness, overall a great company for your solar needs.

3 years ago

Reply from SunPower

Thank you so much for this glowing recommendation! We sincerely appreciate the feedback and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.

Jan. 25th, 2022

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Verified Customer

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Edda

They came they what they needed to to and I did have to have somebody come outbecause something was not up to par. But so far I haven't had any problems.

3 years ago

Reply from SunPower

Hi Edda, thanks for leaving a review. We are glad to see that your issue was resolved and you've had a good experience so far with us. Feel free to contact us if there is anything we can help with in the future.

Jan. 24th, 2022

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Verified Customer

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Wanona Winslow, IL

Really appreciate how it is financed. The workers who installed it were very diligent. The supervisor was very knowledgeable. I recommend purchasing from SunPower.

3 years ago

Reply from SunPower

Thanks for taking the time to post a review for us, Wanona. We are delighted to see that you received excellent customer service and all your questions were answered. It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Feel free to contact us if you have more questions in the future. Thanks for helping us change how our world is powered!

Jan. 20th, 2022

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Verified Customer

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David Leander, TX

There were some delays because of some issues but beyond that it was fine. It is a quality product and US manufactured which I would much prefer over foreign made.

3 years ago

Reply from SunPower

David, we appreciate the kind review and feedback. Send us a private message if you ever have a question down the line. Thank you for helping us change the way our world is powered!

Jan. 14th, 2022

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Verified Customer

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Christine San Jose, CA

Installation was very good. Customer service has also been really good. I think they are very trustworthy. I did a lot of research before I bought it.

3 years ago

Reply from SunPower

Christine, we are so happy to hear your experience has supported your research. We appreciate the kind words and wonderful feedback. Thank you for helping us change the way our world is powered!

Jan. 14th, 2022

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Verified Customer

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Joel Tudisco Canterbury, CT

I view SunPower as a well oiled machine. The process for going solar was guided by SunPower every step of the way. All questions have been answered promptly.

3 years ago

Reply from SunPower

It is fantastic to read how satisfied you are with your SunPower system and experience, Joel. We really appreciate the feedback, and are here to help anytime you have a question in the future. Thank you for helping us change the way our world is powered!

Jan. 5th, 2022

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Verified Customer

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Thomas Jordan North Hollywood, CA

Easy to work with and reliable so far. Not impressed with their choice in loan company. TU does not even follow their own policies as written on bills.

3 years ago

Reply from SunPower

Thomas, we appreciate the review and feedback. Send us a private message if you would like us to follow up with you on any issues you may have like your loan. We would love to help and hear from you any time. Thank you for helping us change the way our world is powered!

Jan. 5th, 2022

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Verified Customer

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Ann M Ahumada Antioch, CA

My advisor sold me a good package/bundle. I pay $100 to lease my panels and about $25 a month, every month except this December where my bill was $100.

3 years ago

Reply from SunPower

We are glad to see you enjoying your bundle, Ann. Let us know if you have any questions, we are always ready to lend a helping hand or ear. Thank you for helping us change the way our world is powered!

Jan. 5th, 2022

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Verified Customer

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Mark Escalon, CA

Working like it is supposed to so I am happy with it. I have been very pleased with the company so far. I haven't had any problems. Installation went very good.

3 years ago

Reply from SunPower

What a wonderful review, Mark. We are thrilled to hear how satisfied you are with your service, system, and installation. Thank you for helping us change the way our world is powered!

Dec. 17th, 2021

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Verified Customer

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Rich Bellmore, NY

Seems to be very efficient and produces good power. It took two days and a half days to install in the wall of our attic. They were doing it quickly and they were courteous.

3 years ago

Reply from SunPower

It is terrific to hear how quickly and amicably the process was for you, Rich. Thank you for helping us change the way our world is powered!

Dec. 17th, 2021

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Verified Customer

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John Eakins

Great to work with but never got an answer about why the new app told me I had a problem. You just made it so that it didn't tell me there is a problem.

3 years ago Edited January 10, 2024

Reply from SunPower

Thanks for taking the time out to post a review, John. I am glad that you enjoyed the sales and installation process. We apologize for the issue you had with the app it's a relief to see the issue has been resolved. Thanks again for the feedback it means a lot to us. Please reach out to us if there is anything that comes up that we can assist with.

Nov. 29th, 2021

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Verified Customer

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Diana dL Fresno, CA

I would have given a 5, but my only thought is I do wish they had a cheaper cleaning service. After you get your solar, you're on your own for cleaning. And just washing them down with a hose does not seem sufficient.

3 years ago

Reply from SunPower

Thanks for the feedback we will pass this on to our team. We hope you are enjoying your system if there are any issues that occur please contact us. We are always here to assist. Thanks again!

Nov. 1st, 2021

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Verified Customer

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Leonard Pezzano Sequim, WA

Great solar panels. The all black finish look so much better than the old panels. Most people don't even notice them on my roof. They output power even on cloudy days.

3 years ago

Reply from SunPower

Hi Leonard, thank you for the kind words. Great choice on the panels the black finish does have a sleek design look to it. We are pleased to see that you are getting power even on cloudy days. If you ever have questions or concerns feel free to contact us. We'd be more than happy to help.

Nov. 1st, 2021

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Verified Customer

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Judith Sonoma, CA

At this point they are very expensive but the service is as exactly what they said. They are knowledgeable and prompt and courteous. Everything seems great.

3 years ago

Reply from SunPower

Judith, we appreciate your feedback and are so appreciative of your review. We pride ourselves on our customer service and see your experience was no exception. Please reach out to us in the future with any questions you may have. Thank you for helping us change the way our world is powered!

Oct. 20th, 2021

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Verified Customer

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Keith Williamsburg, VA

Everybody had been nice and explained things well. I got a discount through my company. I am still waiting for my panels to be inspected. It seems to take a long time to get that done.

3 years ago

Reply from SunPower

Hi Keith, thank you for the review. It is nice to see the team was able to explain everything to you comprehensively. We apologize for the wait in regards to your inspection, if it is taking longer than initially expected we would be happy to look further into this for you. Please reach out with your personal information in a private message and we will open a case with an Executive Support Specialist on your behalf. We value and appreciate your time, and look forward to hearing back. Thank you for choosing SunPower.

Oct. 20th, 2021

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