SunPower: Read 4,360 User Reviews From Real Homeowners

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Verified Customer

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George Glen Ellen, CA

It was done very professionally. The workers knew in depth what was needed to do a clean installation. I was very particular about conduit routing and they took care of my needs and addressed them.

2 years ago

Reply from SunPower

Hi, thanks for leaving a review and providing us with your feedback. It's great to see you received great assistance from the team regarding any concerns you had. Please feel free to contact us again if there is something we help with in the future.

Dec. 21st, 2022

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Verified Customer

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John Neavitt, MD

I'm not in service yet, so the installation went great. Everything looks good, professional installers, but like I said, I'm not online yet so it's hard to say what I got.

2 years ago

Reply from SunPower

We are thrilled to see how satisfied you are with the installation process. We're always here to help and are just a call, message, or email away. Thank you for helping us change the way our world is powered!

Dec. 21st, 2022

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Verified Customer

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Bret Surprise, AZ

I've only had to use their customer support once, but they were responsive, fixed the problem over the Internet connection to the system and it was not an issue.

2 years ago

Reply from SunPower

Bret, your feedback and review are truly appreciated. Thank you for helping us change the way our world is powered!

Dec. 21st, 2022

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Verified Customer

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Joseph Cupertino, CA

I like the way that the panels fit together neatly. The system interfaces with our tile roof fairly well and I like the fact that the inverters are in the panels.

2 years ago

Reply from SunPower

It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Please reach out to us with any questions or concerns in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Dec. 21st, 2022

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Verified Customer

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Anonymous San Mateo, CA

I had a great team, they knew what they were doing. I had a steep roof and they had all the safety measures and I was incredibly impressed at the great job they did.

2 years ago

Reply from SunPower

We are thrilled to see how satisfied you are with the team and their installation process. We're always here to help and are just a call, message, or email away. Thank you for helping us change the way our world is powered!

Dec. 21st, 2022

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Verified Customer

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Dale Phoenix, AZ

My understanding is they're made here in the United States. I was a little bit in the dark. I wish somebody would have told me right away up front how this process all went. I don't think their monitoring app is accurate.

2 years ago

Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services.

Dec. 21st, 2022

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Verified Customer

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Brian McCue Toms River, NJ

Well engineered, aesthetically pleasing and not obtrusive! The panels are designed to perform exceptionally well while fitting in with the homes look!

2 years ago

Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services. Please contact us in the future with any questions you may have.

Dec. 1st, 2022

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Verified Customer

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Ronald Lombrano Las Vegas, NV

They communicate with us on our solar panel functions. Their technicians (Justin), are patient and explain any potential problems and functioning of the solar panels,

2 years ago

Reply from SunPower

Your feedback is essential to us in improving our services; thank you for sharing your experience. We are thrilled that Justin provided helpful service. Please reach out to us if you need any assistance. Thank you for helping us change the way our world is powered.

Dec. 1st, 2022

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Verified Customer

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Venkatasathyasairam San Diego, CA

The customer service, especially when we try to deal with the app that they have, sucks big time. They don't even bother to get back to us. It was a smooth process and they look beautiful. I got some reasonable discounts and it was good. The overall service was good.

2 years ago

Reply from SunPower

Hi, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Nov. 16th, 2022

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Verified Customer

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Jeff Lake Havasu City, AZ

They came out and measured it and they told us when they were going to do it and how they were going to do it and it was good. They did it on time. I would recommend them.

2 years ago

Reply from SunPower

We are thrilled to have met your expectations. Please reach out to us if you need any assistance. We are just a call, message, or email away. Thank you for helping us change the way our world is powered.

Oct. 21st, 2022

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Verified Customer

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Jeff Schwartzman Los Angeles, CA

Since we installed our solar power system, our monthly electric bill has been $11 and our monthly payment is less than what our electric bill had been.

2 years ago

Reply from SunPower

Thank you for sharing your solar story with us, Jeff. Check out what these homeowners had to say and consider leaving a review to help others learn about the process of going solar. http://bit.ly/10Qacjr.

Oct. 20th, 2022

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Verified Customer

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Jerry Smith LA Porte, TX

easy to deal with. biggest issue today is change in utility billing. my cost to purchase is now double what my rebate is on put back. Makes it harder to recoup $$

2 years ago

Reply from SunPower

Thank you for sharing your SunPower experience. We delighted to hear that you are receiving clean energy.

Oct. 20th, 2022

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Verified Customer

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James Smith Chandler, AZ

System works great but after it was installed the customer service was slow in resolving issues and I had the roof replaced with the system and the roof was not completed as I wanted it done

2 years ago

Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services, and we hope you enjoy the new solar system. Please reach out to us with any questions or concerns in the future. Our team is always ready to help.

Oct. 20th, 2022

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Verified Customer

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David Snodgrass Pflugerville, TX

These are great panels. They are sturdy and have stood up to strong winds and storms. The software provided could be strengthened so that individual panel performcance could be easily checked.

2 years ago

Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services. Please reach out to us with any questions or concerns in the future. Our team is always ready to help.

Oct. 20th, 2022

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Verified Customer

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Yen Diamond Bar, CA

They respond really quick. Either by e-mail or phone call they will get back to me by the same day. Even if it's not being solved the same day, they will follow up with me.

2 years ago

Reply from SunPower

Yen, we appreciate your review. It is wonderful to read how amicable your solar experience has been. Thank you for helping us change the way our world is powered!

Oct. 19th, 2022

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Verified Customer

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Nancy Sherman Oaks, CA

Installation went very smoothly. I don't remember the time frame, but I do remember not being frustrated and everything going pretty much according to plan.

2 years ago

Reply from SunPower

We are delighted to see your satisfaction with the installation process. We sincerely appreciate the feedback and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.

Oct. 19th, 2022

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Verified Customer

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William Trumbull, CT

I have had various conversations with their Tech Team and have found them to be upfront and knowledgeable with the products and the technology involved with solar .

2 years ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Oct. 13th, 2022

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Verified Customer

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Christina Dinuba, CA

The solar panels are very durable. Sometime a circuit will go out and they took care of it right away and replaced all the circuit. Very responsive and whenever we had a problem they made sure that it was taken care of.

2 years ago

Reply from SunPower

We appreciate your review and are happy to know our product suits you well, Christina. Congratulations on going solar, and thank you for helping us change how our world is powered!

Sep. 30th, 2022

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Verified Customer

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Lana North Richland Hills, TX

It's a little bit pricey, but I think it's still a good value for the money. The need to improve the app.My productions are very successful. It was a very smooth process.

2 years ago

Reply from SunPower

We're happy to hear you are enjoy your energy production, Lana. It's always nice to know how our team is doing. Thank you for your feedback.

Sep. 30th, 2022

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Verified Customer

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Renato

Somebody always answers the phone and help me to the issues. The technology seems to be very good compared to others. The app sometimes is not accurate.

2 years ago

Reply from SunPower

Renato, we appreciate you taking the time to share your feedback with us and are so glad to hear that you received great service.

Sep. 30th, 2022

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Verified Customer

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Sarah Encinitas, CA

The installation process just went relatively smoothly, I think there were a couple things they had to come back and relook at or consider but overall it was pretty painless and easy.

2 years ago

Reply from SunPower

Thank you for sharing your installation experience! We sincerely appreciate the feedback and thank you for helping us change the way our world is powered!

Sep. 28th, 2022

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Verified Customer

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Bernadine Rancho Mirage, CA

I just think that everybody is very polite, nice, efficient, and knows their job. Comes, does their job, cleans up after themselves, and it works perfectly. I love my solar.

2 years ago

Reply from SunPower

What a wonderful review! We are so happy to hear of your satisfaction with our products. Thank you for helping us change how our world is powered!

Sep. 28th, 2022

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Verified Customer

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Chris Rode Vallejo, CA

I’m very happy with my service and the equipment. I think the only issue that I’m having is the customer service. Also how many times are you going to ask for a feedback? Is 1 time not enough. I appreciate you. Thanks.

2 years ago Edited January 10, 2024

Reply from SunPower

We appreciate your review and are happy to know our product suits you well, Chris. Congratulations on going solar, and thank you for helping us change how our world is powered!

Sep. 9th, 2022

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Verified Customer

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Danny Kim Temecula, CA

Customer support is not very good. Any inquires made this far went unanswered. Also, I had additional panels installed than recommended but still I had to pay 50 for 1st month. Not to mention, Sunpower forgot to initiate the system for about a month after all approvals were in place

2 years ago

Reply from SunPower

We apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We value your business and thank you for bringing this to our attention.

Sep. 9th, 2022

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Verified Customer

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Melinda

They came over and they tested my roof to make sure it was good because the panels are gonna be up there for many years. They didn't make a mess when they put the panels on.

2 years ago

Reply from SunPower

We appreciate the feedback and review, Melinda. Thank you for helping us change the way our world is powered!

Aug. 15th, 2022

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Verified Customer

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Christopher A Salhab Kissimmee, FL

my ground mount system is totally producing to all my expectations. my last bill was just 15 dollars which was to pay for being hooked up to the grid, no usage fee.

2 years ago

Reply from SunPower

We are delighted to hear of your savings. It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Thanks for helping us change how our world is powered!

Jul. 28th, 2022

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Verified Customer

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Dustin Lopez Ramona, CA

Fantastic service and the people who installed my solar were very professional. My rep gene was really great as well. He answered all of my questions in a timely manner.

2 years ago

Reply from SunPower

Dusitin, it is great to read about your amicable your experience with Gene. We're glad to hear that all of your questions were answered. Thanks for helping us change how our world is powered!

Jul. 28th, 2022

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Verified Customer

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Don Morris Sun City, AZ

The quality of the product, the long warranty , the very good customer service after the installation of the system. And I can't quite believe that after the first year the

2 years ago

Reply from SunPower

Thank you for sharing your experience with SunPower. It is always a goal to see clients happy and confident with their results in choosing SunPower. Thanks for helping us change how our world is powered!

Jul. 28th, 2022

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Verified Customer

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Nicholas Fullerton, CA

They generally got back to me whenever I had a question. So far the product seems to be working great for me and I don't have an electric bill. Very efficient, fast, and they clean up after themselves.

2 years ago

Reply from SunPower

Nothing cracks a smile quite like a low utility bill. We are so happy to hear of your savings and satisfaction with your SunPower system. Please reach out to us with any questions or concerns in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Jul. 27th, 2022

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Verified Customer

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John Desert Hot Springs, CA

There was a delay in the installation and I was not that happy with that. Customer service was very difficult but so far so good with equipment. Installation went good other than the delay.

2 years ago

Reply from SunPower

We apologize for you installation's delay, and understand your frustration. Your feedback is essential to us in improving our services. It's a delight to see your satisfaction with your SunPower system. Please reach out to us in the future with any questions you may have. Thank you for helping us change the way our world is powered!

Jul. 27th, 2022

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Verified Customer

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John McDaniel Las Vegas, NV

like the product. Still waiting for bird wire/guard to be put on. No response yet. I've given up on the $1000 Visa gift card that I was suppose to get as no response on that either

2 years ago

Reply from SunPower

John, we appreciate the review and feedback. While we are happy to read you are happy with your system we would like to help assist you with the issues you still seem to be dealing with. Please send us a private message with your account and contact information and we will have an Executive Support Specialist reach out. We look forward to speaking with you and thanks for helping us change the way our world is powered!

Jun. 9th, 2022

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Verified Customer

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Peter E McCarthy Feeding Hills, MA

Very professional workers, completed the installation when they said they would. System operating as described and already producing zero electric bills

2 years ago

Reply from SunPower

Hi Peter, we are glad that we could help you the installation and the system is operating at an optimal level. Thank you for taking the time to leave a glowing review.

May. 23rd, 2022

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Verified Customer

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Debby Atkinson Honolulu, HI

The installers are pros, and leave the area neat and clean. Our electricity bills have plummeted! And we're happy to capture energy to give back to HECO.

2 years ago

Reply from SunPower

Thanks for the wonderful review, Debby. That's right we do have the best installers that handle themselves like professionals. We are pleased to hear that your electricity bill has dropped. Again thanks for the taking the time to leave a review.

May. 23rd, 2022

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Verified Customer

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Debbie Meriden, CT

Sunpower is everything we expected. We have only been up and running for about 7 weeks, but, So far it is producing enough to cover our electric bill.

2 years ago

Reply from SunPower

Hi Debbie, thanks for the wonderful review. We are glad to hear that your experience with us went excellent. Feel free to contact us if there is anything we can help with.

May. 23rd, 2022

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Verified Customer

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Gary Dunow Monticello, UT

Great experience doing business with Sunpower. They told me when they were going to install the system and they did it No problems dealing with them. Great people.

2 years ago

Reply from SunPower

Thanks for taking the time out to provide us with great feedback about your experience with us, Gary. We are happy to hear about all the great things you had to say about us. If there is a matter we can address later down the road, please don't hesitate to let us know. Our team is always ready to help.

May. 23rd, 2022

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Verified Customer

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Geoffrey Fabie Vallejo, CA

I compared several solar energy and found out they are more expensive. But when search other solar company, I came across Sunpower and learned that they better offer.

2 years ago

Reply from SunPower

Hi Geoffrey, it's great to see consumers do research before switching to solar and you chose us as your solar provider. It's a pleasure to have you part of the SunPower family. Thank you for helping us create more sustainable world to live in.

May. 23rd, 2022

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Verified Customer

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Guillermo Melantoni Novato, CA

Panels were up and battery installed in a few days. Great communication. Once activated, support was fast at solving a minor problem. The app and reporting is pretty good.

2 years ago

Reply from SunPower

Hi, it is terrific to hear your success story! We are so proud to hear how happy you are with your SunPower system. Be sure to let us know if there is anything we can assist you with. We appreciate your review, value your feedback, and thank you for helping us change the way our world is powered!

May. 12th, 2022

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Verified Customer

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Terry Nordstrom Oakland, CA

Good value- price and quality. Stag were clear, timely, and effective in all communications. One piece of financial. Information omitted - we did not receive full disclosure on product price when financing with a loan.

2 years ago

Reply from SunPower

Thank you for sharing your SunPower experience. Your feedback is important to us in improving our services. It's great to hear that service went smoothly and got the system running. We hope you enjoy your new SunPower system. Please reach out to us with any questions or concerns in the future. Our team is always ready to help.

May. 12th, 2022

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Verified Customer

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Michael Grillo Preston, CT

Fantastic experience from start to finish. Enjoying the savings having solar panels as well as being glad that I am helping the environment in a small way.

2 years ago

Reply from SunPower

It is great to read how satisfied you are with the experience and system and congratulations on going solar, Michael. Thank you for helping us change the way our world is powered!

Apr. 28th, 2022

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Verified Customer

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Robert Leonard, TX

It's been over a year and there haven’t been any issues. I can monitor on the phone app. Installation was a little rocky but after that it was good.

2 years ago

Reply from SunPower

Hi Robert, thanks for being part of the SunPower family. We are glad to see that your experience with us has ben flawless so far. If there is something we can help you with, please feel free to reach out.

Apr. 25th, 2022

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Verified Customer

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Chunrong Mansfield, TX

Their solar panels are efficient. It takes a while but it is good. The process is very smooth. I would like them to better integrate their app so you monitor your panels.

2 years ago

Reply from SunPower

It is great to read your satisfactions with our panels and system, Chunrong. We are working on ways to enhance our monitoring system all the time, but please send us a private message if there are any further questions or concerns you may have. Thank you for helping us change the way our world is powered!

Apr. 26th, 2022

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Verified Customer

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Steven Peyton, CO

I liked the representative, Cindy was very good. The equipment does what is was supposed to do. It saves me money. They were able to install it smoothly.

2 years ago

Reply from SunPower

Hi Steven, thanks for glowing review. It is great to see you happy with your system and is saving you money. Please don't hesitate to reach out if there is a inquiry we can take care of for you. Thanks again!

Apr. 25th, 2022

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Verified Customer

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Robert Preston, CT

It works. Very smooth. They rolled up with their truck and installed it all. It was very nice, very easy, no mess for us. The customer support is good, price is right.

2 years ago

Reply from SunPower

Hi Robert, we appreciate you taking the timeout to leave us a wonderful review. It is a joy to hear that the team had no issues installing the panels and support was great. We hope you enjoy your new system and the benefits you can gain from it. Don't hesitate to contact us if you have a question or concern that we can address in the future.

Apr. 20th, 2022

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Verified Customer

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David Koepke

They were wonderful and efficient to work with. They took care on all the details such as permits from the city and my HOA, and we're there for the inspections

2 years ago

Reply from SunPower

It's thrilling to see your satisfaction with the installation process. We sincerely appreciate the feedback and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.

Apr. 7th, 2022

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Verified Customer

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Joseph Catalano Orlando, FL

I gave them a 4 bc everything was great and solar system is awesome, however my ceiling was damaged during the install and survey and its been 2 months since they installed the solar and my ceiling is still NOT repaired!!!

2 years ago

Reply from SunPower

Joseph, we appreciate the review and feedback. We would be happy to look further into your ceiling issue if you would send us a private message with your account and contact information. We look forward to hearing from you and thank you for helping us change the way our world is powered!

Mar. 30th, 2022

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Verified Customer

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Elizabeth Combs Newcastle, CA

The cost of my PGE bill is now minimal compared to very high rates previously. Questions are answered immediately by customer services immediately. Courteous support always.

2 years ago

Reply from SunPower

We are delighted to hear of your savings. It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Thanks for helping us change how our world is powered!

Mar. 30th, 2022

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Verified Customer

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Tina Caliga Fort Worth, TX

The overall experience was good and the solar panels are producing well. There were some slow points in the lead up to installation. There was one problem with the electric box installation that was fixed after 2 months.

2 years ago

Reply from SunPower

Hi Tina, thanks for the feedback it helps us out a lot. We are sorry to hear that there was an issue and delay during the installation process. It's delightful to see that you are enjoying the panels so far. Please feel free to contact us if there is a question or concern we can take care of.

Mar. 16th, 2022

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Verified Customer

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Heather Case Bakersfield, CA

We signed a contract early July 2021. One excuse after another why our system could not be installed. Installation finally complete Dec 28. Permission to operate not granted until March 5. However, my system is still not fully operational because the batteries are not working. I have a $5K true-up because it took so long to install, I now have monthly payments for my batteries and panels, and yet I am still having to use the grid at night when power is most expensive. At this rate, I am going to have another true-up in addition to the financing of the system which was supposed to allow me to get OFF the grid.

2 years ago

Reply from SunPower

Heather, we understand your frustration and apologize for any inconvenience. We appreciate your feedback and have escalated your case to our Executive Support Specialist team. A specialist will be assigned to review your case and reach out to assist. We look forward to speaking with you.

Mar. 16th, 2022

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Verified Customer

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Kermit Key West, FL

SunPower provides a quality product. They always let me know what was going on and kept me informed on how we were doing well we were. The installation was very slow.

2 years ago

Reply from SunPower

We appreciate the kind words, Kermit. We always aim to provide the best for our customers when it comes to the service and products Sunpower offers. It is great to see that you were looked after to make sure no issues occurred. Please don't hesitate to reach out if there are any needs we can help with down the line. Thanks!

Feb. 21st, 2022

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Verified Customer

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J Kingsburg, CA

SunPower is reputable. I like the referral program. The equipment is aesthetically pleasing and not exorbitantly large. It looks nice. The installation was expedited quickly.

2 years ago

Reply from SunPower

Hi, J thanks for all the kind words it is very much appreciated. We are glad to see you are satisfied with the system's performance and design. Feel free to contact us regarding any inquiries you may have in the future.

Feb. 21st, 2022

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