SunPower: Read 5,302 User Reviews From Real Homeowners

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Verified Customer

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Saa Pauwela

Great Overall Experience, The crew that installed my Powerwall and Sunpower panels were very friendly and knowledgeable. These guys deserve a bonus for the hard work and professionalism.

5 years ago

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Verified Customer

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Emily

While the system seems to be working well enough now, I had several issues on the initial set up. I had my electrical panel upgraded before getting my solar panels. After Blue Raven came to hook up my solar system my newly upgraded electrical panel was left in such poor condition by Blue Raven, that the lid barely closed. In the process they managed to also loosen other connections and several months later I had to call in an independent electrician in order to find out what was going on. I really wanted to love Blue Raven and write them a good review, but I there were numerous times when I had to follow up with them just to get the basics taken care of. They tried to be very helpful on the phone, but the actual service I received wasn't to the level of what I felt it could be.

5 years ago

Reply from SunPower

Hi Emily, I was unable to identify your account without additional details. Could you email me at reviews@blueravensolar.com so I can help address your concerns? - Maddie E., BRS

Nov. 11th, 2020

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Verified Customer

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Don Hatch

I am happy with Blue Raven Solar however I am waiting until I have had the Solar panels on for a full year to see if I am in fact generating the 105% power that Blue Raven Solar says I should generate. However so far I haven't generated that much power.

5 years ago

Reply from SunPower

Hi Don, thank you for taking the time to leave a review. Your system is currently producing at 100% which is great news. Feel free to email me at reviews@blueravensolar.com which any questions. Have a great day!-Maddie E., BRS

Oct. 28th, 2020

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Verified Customer

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Stephen

SunPower provided a superior product and experience. I am very pleased with our solar panels and their performance in the first year exceeded what we were quoted, which was a nice little bonus.

5 years ago

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Verified Customer

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Tim Peckham

Great looking system seeing others in my area that are not SunPower systems have conduit running all over the outside of their house my panels look like they're floating no wires to see

5 years ago

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Jessica B

They were quick to get me up and running in all aspects and product is performing as advertised - I am happy with it, Howevere, there was some mis-communications (internally in SunPower) requiring my nedging; also they seem a little slow incontacting referrals I gave them

5 years ago

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Kathryn McAbery Teton, ID

We wish we never purchased the solar panels and that we shopped around a little more. Blue Raven didn't put the panels on according to the document that we signed. Their customer service was really frustrating as we tried to get the issue corrected. The panels cause snow to build up on the roof and it is extremely difficult and dangerous to shovel off. They finally informed us that they would fix it in the spring. However, to install the solar panels they had to put holes in the roof and to move them would weaken the roof. So honestly we don't know what to do and are to frustrated to go through customer service again. However, I give them 2 stars because the panels are working as guaranteed.

5 years ago

Reply from SunPower

Hi Kathryn, thanks for submitting your feedback on our customer service department. I have forwarded this on to management. I am sorry to hear you are having difficulty with your solar panel maintenance. If you have any questions, please give us a call.-Maddie E., Blue Rave Solar

Sep. 7th, 2020

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Verified Customer

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Lisa Wade Portland, OR

We were sold that this would be a swap of bills. Trading out the power bill for the solar loan, but we have not even come close to doing a 1-1 swap. Instead we are paying a high power bill along with the solar loan payment. This is NOT what we were sold. We even had them add 2 extra panels Incase the original quote wouldn't be sufficient- due to our circumstances and knowing we would likely use a lot of power.

5 years ago

Reply from SunPower

Hi Lisa, your system is currently producing within our estimates. I would be happy to address your bill concerns. Please email me at reviews@blueravensolar.com with copies of your past few bills. Thanks, Maddie E., BRS

Sep. 7th, 2020

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Derrick L Smith Raleigh, NC

I have not been completely satisfied with the service of the panels. The energy bill for the summer is way too high and I'm not happy with the solar panel output for the demand of cooling needs. I moved my thermostat from 73 degrees to 75 and my bill still soared to nearly $200. I have 36 panels and I can't understand why they can't support the needs of my home when so much sunlight is beating down on the panels which should be able to keep up with the energy needs for cooling. At this point I'm not happy with energy shortages the panels are producing.

5 years ago

Reply from SunPower

Hi Derrick, thanks for taking the time to leave your feedback. I would be happy to take a look at your concerns. If you could email me your past few bills to reviews@blueravensolar.com, I can take a look. Please let me know if you have any other questions. Thanks, Maddie E., Blue Raven Solar

Sep. 1st, 2020

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Verified Customer

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YachtScott San Diego, CA

Flawless operation, great APP for monitoring, awesome customer service, full monitoring, accurately quoted performance and realistically produced what was quoted. Great dealer support (Milholland Elec)

5 years ago

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Verified Customer

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Jeff Jacobson Kill Devil Hills, NC

Outstanding service. From start to finish the salesman kept us informed on how the progress was going.The installers were very professional and clean. We are definitely pleased with the performance of the system.

5 years ago

Reply from SunPower

HI Jeff, we really appreciate the review. We are thrilled to hear you are enjoying your system. Have a nice day!-Maddie E., BRS

Aug. 19th, 2020

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Verified Customer

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Jon McPherson Middleton, ID

The whole process from start to finish was amazing. Everyone kept in close contact at every step of the process and now that I've had the system for a while I couldn't more pleased.

5 years ago

Reply from SunPower

Hi Jon, thanks for leaving a review. We are happy to hear you are enjoying your system. Have a great day!-Maddie E., BRS

Aug. 19th, 2020

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Verified Customer

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Anonymous

Professionalism from start to finish. Connor S was knowledgeable and advised us on the various options and warranty. In the end we received a promotion on even better panels for less money.

5 years ago

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Verified Customer

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angie and Jason

enjoyed working with sales rep, Mike F, he answered and explained every questions and kept us in contact with the progress of the solar. Also, the install people were professional and easy going

5 years ago

Reply from SunPower

Hi Angie & Jason, thank you for taking time to leave a review. We really appreciate it and your business. Have a great day!-Maddie E., Blue Raven Solar

Jul. 31st, 2020

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Verified Customer

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cg

love everything about my new system...love that my pg&e meter is running backwards during the day...love how the panels look on my roof....looking forward to the installation of the storage battery

5 years ago

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Verified Customer

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casey mauth

We have had 2 major issues since we added our panels that have cost us money. both issues stemming from the install of our system. the first issue was addressed. the more recent issue i have not heard back from anyone. the system went down due to a mis-use of fuse when built. so for a month we were not producing power. i have now had 2 bills equaling $178 and feel we should get some form of compensation as this was the mistake of the install. So we paid double for the panels themselves and 2 months of power from duke. overall i had recommended this company to friends, but with these 2 major issues, i am not as confident to do so. I do feel this is a small item to compensate us for based on the error of the install.

5 years ago

Reply from SunPower

Hi Casey, I was able to look into your account and I see we have already compensated you for the time you system was down last year. Our support team is currently working with you to provide additional compensation for the 3 weeks your system was down in April. Hopefully this will help to rectify the situation. If you have any additional questions feel free to reach out to me at reviews@blueravensolar.com. Thanks, Maddie E., Blue Raven Solar

Jul. 21st, 2020

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Verified Customer

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Travis Gomez

They have great professionalism and follow through. They've been super easy to work with and get everything done in a simple manner. Installation went as promised and everything works perfectly!

5 years ago Edited January 10, 2024

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Verified Customer

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kenny brengel Hicksville, NY

quality equipment, long lasting and leading technology; EM Power-Solar is an excellent representative/installer of the solar equipment, very knowledgeable in the industry and provides professional service

5 years ago

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Verified Customer

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Linda repp Lake Havasu City, AZ

Very, nice and knowledgeable . They Explained the product and process.. they were always on time and once done followed up ho make sure we were satisfied the product, and process

5 years ago

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Verified Customer

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Ron Curry Vacaville, CA

I am extremely happy I chose SunPower over the other brands. The installation was quick and painless. The price was about the same and the guarantee is exceptional! I should have gone solar a long time ago.

5 years ago

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Verified Customer

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Chucktr

I delayed this until I could see some real usage in the "hot Phoenix" weather. It finally arrived and we started using AC. We are consistantly producing more electricity than we are using.

5 years ago

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Verified Customer

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Jay Yuschak Bristol, CT

I wish someone told me that getting a new roof would put a ton of debris into my finished attic. And now after panels I’m being charged more on my next ever source bill then the last. And my rep didn’t get back to me when I texted him a question.

5 years ago Edited January 10, 2024

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Verified Customer

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Brian Mac Donald Banta, CA

They have been very helpful and crew was very professional and I really liked there work. They were on time and quickly got job done. I would recommend SunPower to my friends.

5 years ago

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sdcyclist Oceanside, CA

Sunpower was in my top 3 to choose. They were not the least expensive, but their total package of product quality, warranty, and service made them my choice. The salesperson was very knowledgeable and made me confident in my choice. The Installation was not very good though. There was a lack of communication and expectation setting. Also little collaboration.

5 years ago

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Verified Customer

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Ben

All the staff was professional and quick responses to questions and documents. I had my system installed and running approximately 4 weeks after I signed the initial contract.

5 years ago

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Verified Customer

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Derek

SunPower has High quality panels That look attractive and are the best in the industry. The 20 year warff reg Anthony assures me that the panels will be functioning long after they have been paid off.

5 years ago

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Verified Customer

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Ken Moazes - Solar Five

My experience has been very good. I'm pleased with everything overall. My only shortcoming is knowing exactly what is happening next. Somekind of check list with some timeline expectations would prevent me from worrying if I left something out. Simple but it would really help.

5 years ago

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Verified Customer

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LuAnn Hanning

I have. Requested my tax forms for over a month now and I still have not received it please I have an appointment on Friday I need it by tomorrow I mean how long does it take to get my tax form to mr. PLEASE get me my tax forms ASAP

5 years ago

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Francesca Pardo

The installation was efficient, but there were a myriad of issues with procedures like: coordinating the inspection, coordinating rebates, and most importantly they affected the monitoring of a previous solar system. They finally heard me and sent a tech out to troubleshoot what happened. They now know how to correct it, but it has yet to be done. This issue is now 4 months old.

5 years ago

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Verified Customer

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Christopher Manasia

Sunpower has made good on all their promises, and they seem to be getting even stronger, while another company tried to 'steal' me away with underhanded practices and deceit.

5 years ago

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Verified Customer

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George

They installed my solar system on time without issue. They kept me informed every step of the installation. My garage opener didn't work after the instalation and SunPower paid to repair it.

5 years ago

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Verified Customer

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Anonymous

Great product, almost great service. We had to call them a couple of times to get an update on our project. I felt like if we had not done that, the install would have taken longer. They were very receptive to our concerns and made it right immediately. I would work with them again.

5 years ago

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Verified Customer

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Alfredo

They were very easy to work, upfront about costs and timelines, they handled all the permits and coordination with the electrical company, as well as help me apply for a State grant

5 years ago

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Garth Nicolson

I love my solar system, but I have NEVER RECEIVED a report on its electrical production. They keep sending me a report for a property in another location about 50 miles away. I complained, but they never fixed the problem, so I have NEVER received an accurate report.

5 years ago

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Verified Customer

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CYa

Jason was awesome. I can't believe I bought a system without meeting the salesman. He answered all my questions and gained my trust. I was so close to going with Tesla. Happy with my decision to go with SunPower.

5 years ago

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Verified Customer

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Mark H

The system works as expected, if there is one thing that is not perfect it is the software reporting system and the Android app but that doesn't matter much in the grand scheme of things.

5 years ago

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Verified Customer

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kmiller

iv read very good reviews on the panels but the installation company (seabright solar) is one of the worst companies iv ever dealt with absolute horrible customer service where if you dont keep calling you will never hear back from them iv been waiting over a week for a call back to help set up srec as it was never explained no matter when you call the person you need is on vacation and they will call back next week...my installation was completed 4 months after the estimated install date costing me 4% rebate on $40000 system and it was only installed then because i contacted the electric company to find out sea bright didnt complete the paperwork and they waited 2 weeks for seabright to contact them at which point they cancelled my meter/transformer upgrade...i can go on and on

5 years ago

Reply from SunPower

Hello Kmiller, I am discouraged to hear of your negative experience with the installation company. I'd like to look into this matter further. When you have a moment can you please provide me with your contact information? We appreciate your business and truly value your feedback.

Feb. 28th, 2020

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Verified Customer

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Robert Rhoads

SunPower was great to work with. Always answered questions and outlined the process. Work was well done and completed in a timely manner. Everyone we dealt with was extremely helpful.

5 years ago

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Verified Customer

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Tori Fresno, CA

From my experience so far the panels themselves have done their job. Sunpower, the company is difficult to get a hold of. The distributor who did the install closed their doors, so I lost the warranty for my roof. I'd like to get my panels cleaned, and have been reaching out to Sunpower. I feel abandoned. Lol

5 years ago

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Verified Customer

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Casey

Delivered what they promised. They were professional, punctual and every step of the process was enjoyable. I don't do a lot of reviews but Blue Raven was very deserving of my 5 star review.

5 years ago Edited January 10, 2024

Reply from SunPower

Hi Casey, thank you for taking the time to leave a review. We really appreciate your business and support. Have a great day!-Maddie E., Blue Raven Solar

Oct. 22nd, 2020

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Abby Visalia, CA

Great service and system. System is more expensive on paper but produces far more electricity the cheaper offers so you make money and have no out of pocket costs. It pays for itself then some.

6 years ago

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Marta

The original order included the battery, but the installation of the panels didn't take this into account. Therefore, when it came time to install the battery, a lot of extra electrical work needed to be done. This wouldn't have been necessary if Tim, the sales person, ensured that all parties were on the same page.

6 years ago

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Verified Customer

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Morey

All the people the came to our home from site survey to installation and cleanup were polite and professional. It's really too soon to discuss value until we have had the system in place for a couple of years. Upon completion I had difficulty getting promised documents. I finally succeeded in getting a link where I could printout a copy.

6 years ago

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Verified Customer

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Pete R

Great experiance with sales person. Kept us informed of what was going to happen. Showed up on time and did entire installation in 1 day. Have not had any problems with solar in over a year,

6 years ago

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Verified Customer

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Michael Granite Bay, CA

great customer service. Their team was very nice and respectful on the property. They would ask me if their installation idea was good for me and they kept all installs clean and professional.

6 years ago

Reply from SunPower

Thank you, Michael. Our installation crews work hard to make every job perfect.

Feb. 6th, 2019

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David Baugher Syracuse, IN

After talking to two other solar companies I contacted SunPower based on the high reviews. I gentleman named Breon J came to our house for a survey and quote. He was much more knowledgeable and did a much better presentation. He explained the equipment, benefits, and RUI in great detail. He also helped us fill out the information details needed to be prepared for submission and acceptance. If you are interested in obtaining information about solar, equipment, installation and tax exemptions I would highly recommend you contact him. His quote was much less than the other two that we had received from competitors, and we felt the our decision to proceed was the a good choice. I will update this review following the upfront engineering, installation and results related to lowering our monthly electrical cost.

1 year ago

Reply from SunPower

David, your feedback and review is greatly appreciated. We're happy to know you had a wonderful experience and that you were pleased with the information the rep provided you. Thank you for helping us change the way our world is powered!

Mar. 4th, 2024

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Kathleen Horosinski

I have had an exemplary experience with the Blue Raven company thus far. My initial contact with Blue Raven Solar was with my sales representative, Justin, who was extremely personable and answered all of my concerns and questions patiently and thoroughly (even follow up telephone calls that I made). The inspection of my attic was illuminating. I was so appreciative of the inspector informing me (he even took photographs!) of some attic problems (not solar panel related) that I was able to have addressed immediately, thus preventing any structural damage. The installation crew was phenomenal!!! They were extremely polite, VERY respectful of property, and did not leave one piece of garbage/waste behind! I was particularly concerned about the conduit arrangement on my house (which would be seen from my patio) looking like a spiderweb per the original schematics. When I spoke with the foreman, Erick, about my concerns regarding the visual aesthetics, he immediately understood and made adjustments with the conduit arrangement. Now everything is tucked away in the corner and unobtrusive. I am THRILLED ! I am looking forward to reducing my carbon footprint on the environment.

1 year ago Edited February 27, 2024

Reply from SunPower

Hi Kathleen, Thank you for taking the time to leave us such a positive review! We love seeing all the great interactions that our customers have with our representatives throughout the entire solar process. If you ever have any questions in the future, please reach out! -Brenden B.

Feb. 29th, 2024

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Sam Joseph Glendale, CA

I had the unexpected pleasure of meeting a SunPower representative at my doorstep, which initially left me skeptical given my unfortunate experiences with other solar companies in the past. I had developed a natural inclination to shoo away such salespeople, fearing a repeat of pushy tactics and disappointment. However, this encounter turned out to be refreshingly different. The SunPower representative I spoke with was remarkably composed and professional, immediately setting a positive tone for our interaction. After some hesitation, I decided to give them a chance, with one clear condition: I did not want a pushy salesperson invading my home. To my delight, my apprehensions soon gave way to genuine appreciation.During our appointment, I was absolutely stunned by the level of professionalism exhibited by our solar consultant. It was a stark contrast to my previous disastrous consultations with other solar companies. He patiently provided us with a comprehensive breakdown of the entire process, far exceeding what we thought we already knew. It was evident that he possessed a deep knowledge of the subject matter, answering all our questions and addressing every concern with a genuine expertise that I had not encountered before. Most importantly, he never resorted to high-pressure sales tactics. Instead, he took the time to educate us and guide us through the decision-making process. What truly stood out was the seamless communication between us and our project coordinators throughout the entire process. The entire SunPower team was incredibly responsive, leaving us with a sense of reassurance that our project was in capable hands. It's worth noting that our project took longer than initially expected, and SunPower's quote was the most expensive among those we received. However, the outcome more than justified the investment. We couldn't be happier with our decision to go with SunPower. It has been two months since our solar system was installed, and we have encountered no issues whatsoever. The system is performing exactly as promised, delivering the expected results with precision. I wholeheartedly recommend SunPower for anyone considering solar solutions. They've managed to restore my faith in the industry, and their professionalism, knowledge, and commitment to customer satisfaction are truly commendable. While their quote may be higher than some competitors, the value they deliver and the peace of mind they provide are absolutely worth it. Thank you, SunPower, for exceeding our expectations and providing us with a solar solution that has proven to be a smart and reliable investment.

2 years ago

Reply from SunPower

We appreciate the glowing review and are thrilled that the team exhibited outstanding professionalism. If there is anything that we can assist with in the future, don't hesitate to contact us. Thank you for helping us change the way our world is powered!

Oct. 5th, 2023

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Robert Guynn Wallingford, CT

We went live on our 10.8 KW SunPower Maxeon 435 system on 2/6/23. Since that time we have accumulated -$728 In credits from Eversource, our local CT electric company. This is in stark contrast to our previous average monthly bill of $240…which can reach well over $400 during summer months due to air conditioning and various inground pool utilities. Our SunPower dealer/installer, SAVKAT out of Bristol, CT, have been there for us…not only during installation & startup but along the way fielding our questions. Given the added real estate value, monthly credit accumulation, tax credits & the recent 40% increase in Eversource rates, our break even point has been calculated at <5 years .

2 years ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Jul. 14th, 2023

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Sreesha Apex, NC

We installed the Blue Raven solar system in our home in Apex, NC. The project manager Daniel explained the process nicely and suggested the power required to meet our usage. Daniel follows up on everything to get it done. The project manager helped to get the necessary permissions from HOA and Apex town. The installation team arrived quickly and installed the panels nicely according to the design. The member of the Blue Raven inspection team Tyler B inspected the installation along with the town inspector. Tyler is an awesome guy who explained the wiring and switching nicely. The good thing about Raven Solar system is that easy to get the finance to install the solar on your roof. I recommend Blue Raven as your solar system provider.

2 years ago

Reply from SunPower

Hi Sreesha, thank you for leaving a review! We are so glad to hear you enjoyed working with our team. Please reach out if you need anything in the future! - Maddie B., Blue Raven Solar

Aug. 24th, 2023

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