SunPower: Read 4,360 User Reviews From Real Homeowners

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Verified Customer

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Timothy R Conrad Ogden, UT

Sunpower's installation was professional and we have quickly been given feedback to make sure everything is understandable and functional for our solar system and how it connects with Utah's power grid.

2 years ago

Reply from SunPower

We appreciate your review and are happy to know our product suits you well, Timothy. Congratulations on going solar, and thank you for helping us change how our world is powered!

Aug. 25th, 2022

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Verified Customer

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mcdonald ken Manteca, CA

They said what they would do and they performed it as fast as possible because you do have to deal with PG&E and city inspections. We were very satisfied with the whole process.

2 years ago

Reply from SunPower

Ken, we appreciate you taking the time to share your feedback with us and are so glad to hear that you received great service.

Aug. 25th, 2022

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Verified Customer

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Peggy L Jones

We are pleased with the installation, operation, and support provided by SunPower. Only regret is we didn't lease enough panels. Get APS bills 6x a year, ranging from $15-$150.

2 years ago

Reply from SunPower

Peggy L Jones, we appreciate you taking the time to share your feedback with us and are so glad to hear that you received great service.

Aug. 18th, 2022

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Verified Customer

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Patrick Daly City, CA

Product has performed well and trouble free since installation. Monitoring tool is very simple though. An option to view more granular details of system uptime/performance for advanced owners would be nice.

2 years ago

Reply from SunPower

We appreciate your review and are happy to know our product suits you well, Patrick. We are significantly improving the performance of our monitoring system to show your data faster. Congratulations on going solar, and thank you for helping us change how our world is powered!

Aug. 18th, 2022

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Verified Customer

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Eric Storrs, CT

Picked SunPower for the price. Installation went very smoothly. There were no issues that I'm aware of and they went a little above and beyond with the request that I had with the wiring.

2 years ago

Reply from SunPower

Eric, we appreciate you taking the time to share your feedback with us and are so glad to hear that you received great service.

Aug. 18th, 2022

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Verified Customer

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Gerardo Chula Vista, CA

Good service from the rep that came to my house and saw it through from the installation to when they turned on the equipment system. Installation went on time. They have a competitive price.

2 years ago

Reply from SunPower

We appreciate the glowing review and are thrilled to hear that the team exhibited outstanding service. If there is anything that we can assist with in the future, don't hesitate to contact us. Thanks!

Aug. 18th, 2022

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Verified Customer

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David Lufkin, TX

Halley R give me great customer service and they have quality materials. Came out and did a great job with installation. I had a lot of problems with the technical aspects like codes and stuff. I had to get reimbursed for some electrical.

2 years ago

Reply from SunPower

David, it was great to read about your experience with Halley and how amicable it was for you. We really appreciate the kind review and pertinent feedback. Thank you for helping us change the way our world is powered!

Aug. 18th, 2022

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Verified Customer

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Dennis Stockton, CA

I investigated SunPower and it was exactly what I wanted. It went very well. I've had no absolutely no problem and I'm really happy with it. I like the idea that they made all their own equipment.

2 years ago

Reply from SunPower

Dennis, we appreciate the review and thank you for sharing your experience. Congratulations on going solar!

Aug. 15th, 2022

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Verified Customer

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Gary

Friendly and knowledgeable staff that made the buying and installation as seem less as possible.

2 years ago Edited January 10, 2024

Reply from SunPower

Gary, we are delighted to read your installation went smoothly and you are satisfied with your panels. If you still need to get in contact with an agent or specialist send us a private message with your account and contact info or email it to customersuccess@sunpowercorp.com. We look forward to talking to you and thank you for helping us change the way our world is powered!

Aug. 15th, 2022

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Verified Customer

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Robert Aurora, IL

I've been very pleased. It's very aesthetically pleasing. It went very smooth. They were very responsive to our questions, they came out on time and they were very professional there after doing the work.

2 years ago

Reply from SunPower

Thanks for the review, Robert! We are delighted to read about your wonderful customer service experience. It's always nice to hear how our team is doing.

Aug. 15th, 2022

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Verified Customer

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Anonymous Rio Vista, CA

They hold time is usually about forty five minutes to get somebody to help. It is generating power, but it's hard to get help on the monitoring. It was very quick once everybody got out here to work. They don't respond to calls or online chats.

2 years ago

Reply from SunPower

Thank you for the feedback, and apologize for any inconvenience. Your historical data will not be lost and your system is still producing power from the sun. We are currently working to improve the app. Your data will be visible as soon as the upgrade is complete. We apologize for any inconvenience this may cause.

Aug. 15th, 2022

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Verified Customer

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James Bakersfield, CA

It seems to be working. They came out when they said they would and got everything done and it went smoothly. They always they kept me informed of what's going on. The only problem I have with them was they didn't explain the time frame. It took longer than I thought it would.

2 years ago

Reply from SunPower

We appreciate the feedback, James. We apologize for any inconvenience regarding the installation timetable and would be happen to assign you a specialist if you have any questions. Send us a private message with your account and contact info or email us at customersuccess@sunpowercorp.com. We look forward to talking to you.

Aug. 15th, 2022

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Verified Customer

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Robert

Install went just fine. I've had some problems with inaccurate measures on the monitoring and once the panels all the said they shut themselves off for a period of time. I wish the monitoring was more accurate, because it's not.

2 years ago

Reply from SunPower

Hi Robert, we appreciate the feedback and are significantly improving the performance of our monitoring system to show your data faster. During this upgrade, real-time and historical data for your system may not be available. We apologize for any inconvenience this may cause and if you send us a message with your account info we would be happy to reach out. We look forward to talking to you.

Aug. 15th, 2022

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Verified Customer

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Phil Metzinger Lufkin, TX

The install wint fine and the service has been mostly excellent. The only issue I had was that the account was not set up properly with my local electric company and I believe I was built for usage that I didn't need to be built for.

2 years ago

Reply from SunPower

Phil, we appreciate the review and feedback. Please send us a private message with your account and contact details and we would be happy to assign you an Executive Support Specialist to review your account and reach out. Thank you for helping us change the way our world is powered and we look forward to speaking to you!

Aug. 11th, 2022

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Verified Customer

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Carolyn McKenna Renton, WA

It was a Great experience and the team was very professional. The Rep guided us every step of the way & continues to be available for referrals and even came out after installation to check up on us.

2 years ago

Reply from SunPower

We appreciate the glowing review and are thrilled to hear that the team exhibited outstanding professionalism. If there is anything that we can assist with in the future, don't hesitate to contact us. Thanks!

Aug. 4th, 2022

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Verified Customer

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Vicki Roberts Santa Rosa, CA

Quality components all by SunPower, no need to figure out who to call for support if something goes wrong. Great customer support. Fast, clean installation. Excellent communication. Helpful app.

2 years ago

Reply from SunPower

Thank you for sharing your SunPower experience. It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. We're always here to help and are just a call, message, or email away. Thank you for helping us change the way our world is powered!

Aug. 4th, 2022

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Verified Customer

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Hamid Abedzadeh Harwich Port, MA

They respond fast. The installation was very good. I have a complaint about some toggle that couldn't supply the monitor. It's been about a couple of months that I've had my solar on my roof. And the monitor hasn't been installed yet. It was supposed to be done in early July and hasn't been done yet.

2 years ago

Reply from SunPower

We are delighted that you had a good installation experience. That being said, we would like to look into your concerns further. Please email us at customersuccess@sunpowercorp.com with your contact details when you have a moment. We will reach out to provide you with assistance and work towards a resolution. We value your business, and thank you for bringing this to our attention.

Jul. 27th, 2022

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Verified Customer

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Shawn Kihei, HI

We've already recommended SunPower. The quickness is very good. The quality is good but the prices are high. The app is not very good at providing accurate information. I like the quality of the product. Installation process was very smooth. The app needs improvement.

2 years ago

Reply from SunPower

Thank you for taking the time to share your experience. We apologize that our app does not meet your expectations. Your feedback is essential to us in improving our services. Please reach out to us with any questions or concerns in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered.

Jul. 27th, 2022

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Verified Customer

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Mark Kahului, HI

Very responsive. The guys are very good and very courteous. The only negative I got is that I have two separate systems and I was told by them that I could combine the bills but now they can't do that so now I'm going to pay every month on one and have a credit on the other. They should have told me that.

2 years ago

Reply from SunPower

Mark, we appreciate you taking the time to share your feedback with us and are so glad to hear that you received great service. Thank you for helping us change the way our world is powered!

Jul. 21st, 2022

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Verified Customer

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Natalie Napa, CA

Usually when I call in, the person who is helping the customer is very knowledgeable. It's been working extremely well, it's very good equipment. The representatives are very polite.

2 years ago

Reply from SunPower

We are glad to hear that representatives are such a great help, Natalie. Thank you for taking the time to leave a review. Feel free to reach out if there is something we can assist you with in the future.

Jul. 21st, 2022

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Verified Customer

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Steven Winchester, CA

I haven't had any problems. I've already recommended SunPower to someone. Installation worked just fine, it was all done in one day. I've recommended it to one of my brothers and several friends.

2 years ago

Reply from SunPower

Hi Steven, thank you for the very kind words. We are glad to hear that you recommended our products to your friends and family. If there is anything you need, please contact us. Our team is always ready to help.

Jul. 21st, 2022

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Verified Customer

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Kevin G Mitts Lenox, MA

Products deliver as advertised. The panels installed are producing more power than estimate stated. They look Neat and sleek. Our system monitor on the app is easy to use. It's all just "plug and play".

2 years ago

Reply from SunPower

Glad to read you are enjoying your system and production, Kevin. Thank you for helping us change the way our world is powered!

Jun. 2nd, 2022

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Verified Customer

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Andrew Kennedy Southbury, CT

The gave me a very competitive quote and delivered on all their promises. After the sale they were there to answer any questions and make sure. Was completely satisfied with the system I chose.

2 years ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Jun. 2nd, 2022

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Verified Customer

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Thomas M Coat San Diego, CA

Easy installation, reliable power. We've had no problems with SunPower and generated more power than we used in our first year. That's a real bonus in San Diego, which has the highest electricity rates in the nation.

2 years ago

Reply from SunPower

Nothing cracks a smile quite like a low utility bill. We're so happy to hear of your savings and satisfaction with your SunPower system. Please reach out to us with any questions or concerns in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

May. 26th, 2022

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Verified Customer

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Cris Pesut Fresno, CA

I'm most pleased with the products and the technicians/installers/customer liaison personnel at Quality Home Services. I did a mountain of research on your products and warranties. I did have to weigh the quality against the significantly higher price level.

2 years ago

Reply from SunPower

We're glad to hear that you're enjoying your SunPower solar system. Thank you for helping us change the way our world is powered!

May. 26th, 2022

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Verified Customer

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Ryan McGinnis Mission Viejo, CA

Straightforward from start to finish. Would have given a 5 if it didn't take 4 months from the time the panels were installed on my roof until permission to operate was given. Hard to tell who's fault it was between the city, the utility, and SunPower.

2 years ago

Reply from SunPower

Ryan, we sincerely appreciate the review and glad to hear the process was forward. We do apologize for the inconvenience in regard to the PTO time and if you would like to speak further with a specialist now or in the future we would be happy to assist you. Leave a private message with your preferred contact information and we will gladly have on of our specialists reach out. Thank you for helping us change the way our world is powered!

May. 26th, 2022

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Verified Customer

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julian torres Fresno, CA

My experience with Sunpower was amazing. They were very professional in all aspects of the job from the initial meeting all the way to the walk through. I will definitely be recommending some power to everybody I know.

2 years ago

Reply from SunPower

Thanks for the wonderful feedback you provided to us about your experience with us, Julian. It brought us great, joy to see you happy with overall service that was provided to you get your new system up and running. Please don't hesitate to reach out for anything we can assist you with.

May. 23rd, 2022

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Verified Customer

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Daniel Wise Talent, OR

They were very friendly and responsive when surveying my property and through the process of proposal and installation. I believe they did a great job with high quality components. However, the follow-up after installation has been all but non-existent. I have had questions about the system which have gone unanswered.

2 years ago

Reply from SunPower

Daniel we appreciate the review and take your feedback seriously. If you send us a private message with your account and contact information we would be happy to have a specialist follow up with you. We look forward to speaking with you and thank you for helping us change the way our world is powered.

May. 18th, 2022

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Verified Customer

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Becky Willingboro, NJ

Installation was fast and efficient. It was done before we knew it. I am not well versed in solar equipment but it seems to be working fine. I think they always respond in a timely manner.

2 years ago

Reply from SunPower

Hi Becky, we are joyed to see you happy with service you received from out team for your new system. Keep us updated on your systems performance. If there is a issue or concern, please contact us. Our team would be more than happy to help you.

Apr. 25th, 2022

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Verified Customer

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Hope Livermore, CA

Getting it installed went smoothly. Everything seems like it is good. We also had our roof replaced and I did have a hard time getting them to acknowledge they needed to be involved with the replacement. We got it all worked out and the guy that came was excellent.

2 years ago

Reply from SunPower

Hi Hope, thanks for the amazing feedback on your experience with us. I'm sorry to hear that you had some difficulties communicating your message to the team. It's a wonderful to see that you were taken care of end of the day. Please reach out if there is any need we can assist with in the future.

Apr. 25th, 2022

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Verified Customer

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Lucas Hanford, CA

Everything is the top of the line. You can tell it is quality. It is for all weather. It is amazing. Installation was on point. They are amazing. I was kept in the loop every step of the way. It is a great team.

2 years ago

Reply from SunPower

We are overjoyed to hear about how amazing your experience was with our team, Lucas. Thank you for all the kind words. Please don't hesitate to reach out if there is a need we can take care of in the future.

Apr. 25th, 2022

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Verified Customer

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Don Rogers, AR

I was looking for certain hardware that has better efficiency. I didn’t want any Chinese hardware. I would recommend them. They are responsive to questions. It was pretty smooth. They did a quick and efficient job.

2 years ago

Reply from SunPower

Hi Don, thanks for taking the time to leave a review for us. We are happy to see you satisfied with your system so far. If something occurs in the future that we can assist with, please don't hesitate to contact us. Thanks again!

Apr. 25th, 2022

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Verified Customer

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Anonymous Crowley, TX

Their prices are about the same as everyone else but I like the product name. Every time I call, they answer all my questions right away. The installer were very polite and very courteous and very professional.

2 years ago

Reply from SunPower

We are happy to see you satisfied with our customer service team. It is great to see you please with the overall experience you had so far. Let us know if there is something we can help with later down the line.

Apr. 25th, 2022

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Verified Customer

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Burton Katy, TX

It's not giving me any problems. It is doing what was advertised. My only issue was there wasn’t a part available when it was needed and they had come back. They cleaned up after themselves.

2 years ago

Reply from SunPower

Hi Burton, thanks for your input this helps us improve our service and products. We are glad that the part did come in and was taken care of in the right manner. Let us know in the future if there is something we can assist with.

Apr. 25th, 2022

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Verified Customer

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Anonymous Chico, CA

Equipment has been working very well. In low light and extreme sunlight, it works well. The company is always responsive. They returns calls if necessary. They always provide accurate information.

2 years ago

Reply from SunPower

We are glad to see you happy with the quality of our equipment. We always aim to provide the best possible service and products to all our customers. It brings us joy to see the positive results that come from it. If there is anything we can help with, please contact us. Thanks!

Apr. 25th, 2022

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Verified Customer

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Jeffrey

Great Planning, Scheduling, Installation, and follow up service.

2 years ago Edited January 10, 2024

Reply from SunPower

Thanks for the kind words, Jeffery. It is wonderful to see that you found a resolution to your issue. Please don't hesitate if there is anything else that we can assist with anything later down the road.

Apr. 25th, 2022

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Verified Customer

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Alexander Shelton, CT

The best performing panels. I am getting very good results with the app. I think everyone should have solar panels on their house. It is not cheap but you get what you pay for.

2 years ago

Reply from SunPower

We appreciate the kind gesture of words, Alexander. You are right, SunPower has the best-in-class panels in the market with a great app to compliment it. Please keep us updated if there is something we can take care of for you in the future. Thanks again!

Apr. 25th, 2022

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Verified Customer

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Leslle El Cajon, CA

So far it has been amazing. Everything has worked out great. I was very impressed with their reputation and their sales person. Everything has been executed in a timely manner. It has been easy and seamless.

2 years ago

Reply from SunPower

Thanks for all the very kind words, Leslle. We are joyed to see you thrilled with experience you had with us through out your process. Please don't hesitate to reach out if there is something that we can help you with.

Apr. 25th, 2022

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Verified Customer

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Chris Princeton, TX

They are a great company to work. Things were very smooth. They handle their own products. It functions as it is supposed to. They are responsive if you need to talk to someone.

2 years ago

Reply from SunPower

Hi Chris, thanks for very kind words. We are delighted to hear that your experience has went smoothly so far with us. Let us know if there is anything we can take care of in the future.

Apr. 25th, 2022

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Verified Customer

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Felicia G. Danon North Santa Barbara, CA

Excellent equipment and local services. Good Energy Solar on Santa Barbara installed our Solar Panels, backup battery and configured our electric car 210/220 volt charging outlet at home. Awesome!

2 years ago

Reply from SunPower

What a wonderful review! We are so happy to hear of your satisfaction with our products. Please reach out to us with any questions or concerns in the future. Thanks for helping us change how our world is powered!

Mar. 22nd, 2022

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Verified Customer

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Jeff & Kim Lumia Wolcott, CT

Installation was excellent and project planning one issue was the system wasn't working for 60 days whereby we were not receiving Dara and information took us a few times to get this resolved had to escalate system was installed without the right device and Sunpower didn't notify us we notified them

2 years ago

Reply from SunPower

Jeff and Kim, we are happy to hear your installation went well and apologize for any inconvenience. Though we are glad your issues appear to be resolved, we would be happy to look into any prior and remaining issues or questions further. Send us a private message with your account details and we will be delighted to further evaluate the situation on your behalf. Thank you for helping us change the way our world is powered!

Mar. 16th, 2022

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Verified Customer

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Carl A Lantz III West Hartford, CT

Great service, great product. I appreciate that the sunpower panels are the best on the market and super efficient at making me more electricity with less panels. Also fantastic warranty in case there are ever any issues.

2 years ago

Reply from SunPower

Carl, we appreciate your feedback and are delighted to read your satisfaction with our product and service. Thank you for helping us change the way our world is powered!

Mar. 3rd, 2022

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Verified Customer

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Nicky Lake Havasu City, AZ

If I have a question, I call them and get the answer. I like every one of the people I've worked with. Installation was flawless and now my power bill has decreased by over half.

2 years ago

Reply from SunPower

Hi Nicky, we are so happy for you that the power bills are cheaper. We are thrilled to hear that our customer service team has been able to help whenever needed. You can always contact us for any assistance, please don't hesitate. Also, thanks for the glowing review it means a lot to us.

Feb. 21st, 2022

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Verified Customer

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Ramon Vacaville, CA

2 years ago

Reply from SunPower

Hi Ramon, thank you for the great feedback you provided. We are thrilled to hear that our team took such great care of you and gave you all the information you asked for. Please reach out to us if there is anything we can help with down the line. Thanks!

Feb. 21st, 2022

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Verified Customer

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Jill Oceanside, CA

Very hard to reach people, they never answer their phones. And it takes at least a couple of days to get a call back so if you have a an urgent problem you're stuck. Install went very well, it was smooth. but took longer than I wanted it to.

2 years ago

Reply from SunPower

Jill, it was fantastic to read your installation went well. We are, however, saddened your experience with contacting our team over the phone has been an issue. If you would like to speak with someone send us a direct message with your contact and account information. We would be happy to assign you an Executive Support Specialist to handle any issues and answer any questions you may still have. We appreciate the feedback and look forward to speaking with you further. Thank you for helping us change the way our world is powered!

Feb. 15th, 2022

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Verified Customer

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Kathleen Ivins, UT

Fairly responsive to my inquiries. They got the job done in one day, but there was one accident where a guy did some damage to our ceiling, so it got mostly repaired but it never got painted so I I'm gonna have to go paint the ceiling.

2 years ago

Reply from SunPower

Kathleen, we appreciate the review and apologize for any inconvenience. We are pleased they were able to repair your roof. If you would like us to follow up, please send us a private message with your contact and account information and we would be happy to assign you an Executive Support Specialist to review your account and reach out. Thank you for helping us change the way our world is powered!

Feb. 15th, 2022

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Verified Customer

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Eric

I am very happy. They just bring responses and are quick to answer my questions. Installation went pretty smoothly, It was easy. I'm very pleased it's been really fun watching the the daily amount of electricity regenerating

2 years ago

Reply from SunPower

Eric, we are so happy to see you enjoying your daily energy generation with your new system. We appreciate the feedback, and hope you reach out anytime you have a question in the future. Thank you for helping us change the way our world is powered!

Feb. 15th, 2022

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Verified Customer

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Erick & Lilliam Rio Linda, CA

Every time I had an issue or problem won't have It was a great support. Install went perfectly. They're easy to contact I always get to talk to somebody and they helped me resolve my problems.

2 years ago

Reply from SunPower

Hi Erick & Lilliam, we truly appreciate both of y'all taking the time out to provide us with great insight into your experience. We are thrilled to hear that every issue you had was taken care of by our team in a proper manner. If there is anything else we can ever assist with in the future don't hesitate to reach out.

Feb. 15th, 2022

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Verified Customer

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Hasani Walden, NY

Our customer service is great. What was explained to me was one of the better systems up there. Installation went very smoothly and effortless and everyone was very professional. They've gotten back to me in a timely fashion.

2 years ago

Reply from SunPower

We are thrilled to hear that you received excellent service from our team, Hasani. SunPower, appreciates you leaving a review and sharing your experience with us. Let us know how we can help you down the line if there is an inquiry we can take care of.

Feb. 15th, 2022

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Verified Customer

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Al Acebedo Huntington Station, NY

Empower who works with Sunpower demonstrated what a well run company should be. From the start everyone was very Professional and informative each step of the way. Great crew installing quality products.

2 years ago

Reply from SunPower

Hi Al, thanks for the very kind words. We are happy to see that our authorized dealer took great care of you. Thanks for choosing SunPower as your solar energy provider and helping us build a more sustainable future. If there is anything we can help with in the future, please contact us.

Jan. 25th, 2022

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