SunPower: Read 5,302 User Reviews From Real Homeowners

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Verified Customer

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Jill Oceanside, CA

Very hard to reach people, they never answer their phones. And it takes at least a couple of days to get a call back so if you have a an urgent problem you're stuck. Install went very well, it was smooth. but took longer than I wanted it to.

3 years ago

Reply from SunPower

Jill, it was fantastic to read your installation went well. We are, however, saddened your experience with contacting our team over the phone has been an issue. If you would like to speak with someone send us a direct message with your contact and account information. We would be happy to assign you an Executive Support Specialist to handle any issues and answer any questions you may still have. We appreciate the feedback and look forward to speaking with you further. Thank you for helping us change the way our world is powered!

Feb. 15th, 2022

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Verified Customer

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Erick & Lilliam Rio Linda, CA

Every time I had an issue or problem won't have It was a great support. Install went perfectly. They're easy to contact I always get to talk to somebody and they helped me resolve my problems.

3 years ago

Reply from SunPower

Hi Erick & Lilliam, we truly appreciate both of y'all taking the time out to provide us with great insight into your experience. We are thrilled to hear that every issue you had was taken care of by our team in a proper manner. If there is anything else we can ever assist with in the future don't hesitate to reach out.

Feb. 15th, 2022

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Verified Customer

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Al Acebedo Huntington Station, NY

Empower who works with Sunpower demonstrated what a well run company should be. From the start everyone was very Professional and informative each step of the way. Great crew installing quality products.

3 years ago

Reply from SunPower

Hi Al, thanks for the very kind words. We are happy to see that our authorized dealer took great care of you. Thanks for choosing SunPower as your solar energy provider and helping us build a more sustainable future. If there is anything we can help with in the future, please contact us.

Jan. 25th, 2022

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Verified Customer

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Carole Santa Maria, CA

The panels are a little expensive but overall what they produce is well worth it. Install was perfect, they were on time and they met our deadline. They cleaned up after themselves and they didn't leave us a mess.

3 years ago

Reply from SunPower

Thank you for the positive feedback, Carole. We are thrilled to hear that your installation service went great with no issues. Feel free to reach out if there are any issues or questions we can take care of. Thanks again!

Jan. 24th, 2022

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A Lake Havasu City, AZ

All the installers and sales people all have a really great attitude and even the owner, Greg, is a really, really fun guy to work with. I inspected all the equipment and they use top of the line equipment.

3 years ago

Reply from SunPower

Thank you for the wonderful feedback. It is exciting to hear that your solar project went great all-around with no issues. We hope you enjoy the system and save a ton on your electricity bills. If there are any issues or concerns, please reach out to us. Our team is always ready to help.

Jan. 24th, 2022

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Verified Customer

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Bob Moraga, CA

It's a great product. They have beat all my expectations. There was an issue with the battery and they came and solved the problems. It is a good company. I like the product and the company.

3 years ago

Reply from SunPower

Hi Bob, thank you for the fantastic review. It is wonderful to hear that we have exceeded all of your expectations. We strive to give our customers the best-in-class service and products. Please feel free to contact us if we can assist with your needs in the future. Our team is always ready to help.

Jan. 20th, 2022

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Verified Customer

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Jeff Massapequa, NY

The personnel are excellent. They have been incredibly responsive. They showed up when they said they were going to and performed the work they said they would do. I haven't had any problems. They have a good reputation.

3 years ago

Reply from SunPower

Hi Jeff, how wonderful to read about your experience with our team. It is great to read you haven't had any issues and hope you reach out if you ever do in the future. Congratulations on going solar and thank you for helping us change the way our world is powered!

Jan. 20th, 2022

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Verified Customer

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Bonita Lakeside, CA

Customer service was great. There were no hidden costs because everything was upfront. I really liked that they told me what the next step was. I always knew what was going on. Things went smoothly. It is working for us.

3 years ago

Reply from SunPower

Hi Bonita, thanks for the stellar review. We are excited to have you part of the SunPower family. It brings us joy to see customers satisfied with their transition to solar. Congrats on going solar and helping us create a more sustainable future. Please reach out to us if there is anything we can assist you with in the future. Thanks again!

Jan. 20th, 2022

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Verified Customer

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Ellen Carlsbad, CA

It is the superior product. They are the most efficient. Getting in touch with them is easy and they work hard. All twelve panels were one in three and a half hours. You can't beat that. It is the best for the best price.

3 years ago

Reply from SunPower

Hi Ellen, thanks for the stellar review. We are excited to have you part of the SunPower family. It brings us joy to see customers satisfied with their transition to solar. Congrats on going solar and helping us create a more sustainable future. Please reach out to us if there is anything we can assist you with in the future. Thanks again!

Jan. 20th, 2022

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Verified Customer

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Rick Milliken, CO

I've been really glad we selected this company. It has gone very smoothly. It is doing what is supposed to do and it is providing electricity to our house. I am quite pleased. I certainly recommend them.

3 years ago

Reply from SunPower

Hi Rick, we are so appreciative of your excellent feedback and to read your SunPower success story! We are also happy that the entire process from installation went very smoothly. Thank you so much for this glowing recommendation and for helping us change how our world is powered!

Jan. 20th, 2022

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Verified Customer

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Sally Bakersfield, CA

So far I think it is doing a great job and I have no complaints. If I have questions, they are able to answer them. They have a great group of team members. It was fast and smooth getting it installed.

3 years ago

Reply from SunPower

Hi Sally, thanks for the stellar review. We are excited to have you part of the SunPower family, and it brings us joy to see customers satisfied with their transition to solar. Congrats on going solar and helping us create a more sustainable future. Please reach out to us if there is anything we can assist you with in the future. Thanks again!

Jan. 20th, 2022

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Verified Customer

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Karen Coarsegold, CA

Everybody has been very responsive to questions. I was surprised how quickly the process happened and how professional they were. The equipment seems good and high quality. So far the experience has been good.

3 years ago

Reply from SunPower

We appreciate your feedback and are so appreciative of your review. We pride ourselves on our customer service, and it is always a goal to see clients happy and confident with their results in choosing SunPower. Please reach out to us in the future with any questions you may have. Thank you for helping us change the way our world is powered!

Jan. 20th, 2022

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Verified Customer

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Charles R Edmondson Eastham, MA

Courteous & professional workers that show up on time as scheduled problem is Ever Source has yet to complete their part to replace meters, todays no benefit 6 weeks after installation

3 years ago

Reply from SunPower

Charles, we appreciate the kind review and are happy to see our team has been able to meet your expectations. Let us know if we can help assist you any further in the future, we are always here to help in any way we can. Thank you for helping us change the way our world is powered!

Jan. 18th, 2022

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Verified Customer

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Edmund San Diego, CA

The sales person was very clear. He was correct on things so far. There are a lot of options for upgrading over time without any real extra charges. It is very simple to get installed.

3 years ago

Reply from SunPower

Edmund, we appreciate the review and feedback. Let us know if you have any further questions or concerns, we are always happy to help. Thank you for helping us change the way our world is powered!

Jan. 14th, 2022

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Verified Customer

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Jennifer Aguirre Redlands, CA

Entire experience was exceptional. From the first discussion to the completion of installation and coordinating with the electric company, I was informed regularly. There were no surprises.

3 years ago

Reply from SunPower

Hi Jennifer, thanks for the amazing review. We are thrilled to hear that you had such a wonderful experience installation from start to finish. If you have any questions or concerns don't hesitate to contact us.

Jan. 12th, 2022

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Verified Customer

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David Rock Hall, MD

There are local representatives. The support team is very responsive. It looks great. It seems to be high quality. I have some problems with the app but they seem to be resolved.

3 years ago

Reply from SunPower

David, we are so delighted to read your review and see how happy you are with your system. Let us know if any issues arise with your app and we will gladly help. Thank you for helping us change the way our world is powered!

Dec. 17th, 2021

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Verified Customer

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Tamara Bakersfield, CA

My friends and relatives have them and like it so I signed up. They did a good job. It was very good and clean. Equipment is nice. They responded to all out calls and emails. I would recommend them to anyone.

3 years ago

Reply from SunPower

Tamara, thank you for taking the time to leave a review. We appreciate your feedback and are delighted to read how satisfied you and your friends and family are with our product and service. Congratulations on going solar, and thanks again for helping us change the way our world is powered!

Dec. 17th, 2021

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Verified Customer

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Chris Novato, CA

Sun Power appears to be a great company. I would highly recommend them. Everything was done in a day to get it set up. It looks really nice on the side of the house. It is the best value.

3 years ago

Reply from SunPower

We are so happy to see how satisfied you are with your system and the installation process, Chris. Your feedback and review are sincerely appreciated. Thank you for helping us change the way our world is powered!

Dec. 17th, 2021

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Verified Customer

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Anonymous Austin, TX

Used the preciously and went with them again. They are responsive. The crew that came took care of it in a minimal amount of time. It was seamless. They have technology that passes any of their competitors.

3 years ago

Reply from SunPower

Hi there, we appreciate your fantastic feedback and that you have chosen us again for your solar needs! We are also happy that the entire process, from installation to the convenience of our technology, has earned such high praise from you. Thank you so much for this glowing recommendation and for helping us change how our world is powered!

Dec. 17th, 2021

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Verified Customer

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Karen Richmond, TX

As far as I know it works. Everybody needs to go solar. There was a little communication problem with the sales person but we got it fixed. It was fast and easy getting it put up.

3 years ago

Reply from SunPower

Hi Karen, I apologize that you had a minor communication issue with sales. Your feedback is essential to us in improving our services. Congratulations on going solar and helping us create a more sustainable future. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Dec. 17th, 2021

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Verified Customer

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Artsiom Plano, TX

We went through the process of comparing different vendors and sun power's price has made them the best. It took one day to be installed and then a couple of days later everything was connected and it was producing power.

3 years ago

Reply from SunPower

Hi Artsiom, thanks for the stellar review. We are excited to have you part of the SunPower family. It brings us such joy to see customers satisfied with their transition to solar. Congrats on going solar and helping us create a more sustainable future. Please reach out to us if there is anything we can assist you with in the future. Thanks again!

Dec. 17th, 2021

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Verified Customer

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Rick Kingsburg, CA

Overall the experience has been very smooth. Any time I call, I get the information I need. They have been great. I am happy with the experience. The price is good. I am happy to have it.

3 years ago

Reply from SunPower

Thanks for taking the time to post a review for us, Rick. We are delighted to see that you received excellent customer service and all your questions were answered. Here at SunPower, we stand behind our product and customer service. We are always here to listen and assist and just a call, message, or email away. Thank you again for helping us change the way our world is powered.

Dec. 17th, 2021

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Verified Customer

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Charles Fort Worth, TX

So far everything seems to be working efficiently. The installers were able to work around my schedule and they worked very efficiently. I have gotten great support. I feel most comfortable with them.

3 years ago

Reply from SunPower

Charles, we love that we could make you feel comfortable with your transition to solar! It's terrific that the installation process went smoothly and that your SunPower system is efficiently producing better, cleaner energy. It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Thanks for helping us change how our world is powered!

Dec. 17th, 2021

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Verified Customer

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Hiser Argenta, IL

It works the way they said it would. They did a god job. It was installed in a timely manner and worked around the weather. Customer service answers questions. The salesman did a great job. They are very trustworthy.

3 years ago

Reply from SunPower

Hiser, we appreciate your feedback and are so appreciative of your review. We pride ourselves on our customer service and see your experience was no exception. Please reach out to us in the future with any questions you may have. Thank you for helping us change the way our world is powered!

Dec. 17th, 2021

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Verified Customer

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David San Francisco, CA

The phone app could be improved. It doesn't read accurately sometimes. Installation went very well and the panels are working. The laws in California might be changing on how much money we get for selling our power to the grid.

3 years ago

Reply from SunPower

Hi David, we apologize that our app does not meet your expectations. Your feedback is essential to us in improving our services. It's great to hear that the installation service went smoothly. We hope you enjoy your new SunPower system. Please reach out to us if any questions or concerns in the future. Our team is always ready to help.

Dec. 17th, 2021

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Verified Customer

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Matthew Molett

Very professional and the communication was always excellent

4 years ago Edited January 10, 2024

Reply from SunPower

We appreciate the kind words, Mattew. We strive to continuously provide exceptional service to our customers. It brings us a lot of joy to see customers like you satisfied with the product. Feel free to reach out if there is anything we can help out with down the line. Thanks again!

Nov. 29th, 2021

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Verified Customer

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Bronson Rogers

They offer the best system in the industry

4 years ago Edited January 10, 2024

Reply from SunPower

Hi Bronson, we appreciate the positive feedback. We pride ourselves on having the best product and service in the industry. It brings us joy to see that you have the same opinion based on your experience with us. Feel free to contact us if there are any issues or questions you may have in the future.

Nov. 22nd, 2021

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Verified Customer

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Blanca Anderson Bakersfield, CA

The team was great to work with at every step, taking the time to thoroughly explain everything to me. Everyone was extremely friendly and professional. An absolute pleasure to work with.

4 years ago

Reply from SunPower

Hi Blanca, thank you for the kind words. It's always a pleasure to serve our customers with the best possible service and product. We are delighted to see that your experience with us was amazing. Feel free to contact us if you have any needs in the future we can help you with. Thanks again!

Nov. 22nd, 2021

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Verified Customer

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Carol Aurora, CO

It is a better well established company. It went very smooth. I am satisfied with the customer service. They were knowledgeable and very helpful answering questions. Overall the service was good.

4 years ago

Reply from SunPower

This is so delightful to hear, Carol. We sincerely appreciate your feedback and review. If you ever need anything in the future we are always here to help answer questions and get you connected with the right department. Thank you for helping us change the way our world is powered!

Nov. 16th, 2021

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Eduardo Victorville, CA

I would highly recommend them because compared to others you get more value for your bucks. Everything is working fine. My expectations were met. They are quick to respond to me needs.

4 years ago

Reply from SunPower

We appreciate your feedback and recommendation, Eduardo! We are so happy to exceed your expectations and are here anytime you need help in the future. Thank you for helping us change the way our world is powered.

Nov. 16th, 2021

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Verified Customer

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Leslie Rahway, NJ

It's the same value as everything as everything else since it is more expensive than others but you get more wattage. I am happy with what it covers. I think customer service. The communication it the best part of the process. There was a mix up with the contractors with the installation.

4 years ago

Reply from SunPower

Hi Leslie, we appreciate the feedback it means a lot to us. It's great to see you happy with your purchase and your expectations are being met so far. Please don't hesitate to contact us if there is something we can help you with later on. Thanks again!

Nov. 16th, 2021

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Verified Customer

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Dennis San Diego, CA

The product is quality and efficient. The company is great. They use a good installer. Everything was absolutely smooth from design to installation to energizing. It works very well. I have recommended it to many friends.

4 years ago

Reply from SunPower

We are lucky to have amazing customers like you, Dennis. Thanks for the wonderful review. We are excited to have you part of the Sunpower family and for helping us change how the world is powered. Feel free to contact us if you have needs in the future we can help you with.

Nov. 16th, 2021

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Verified Customer

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Nia Spring, TX

Installation was very good. The quality of the product based on my research is very superior to other panels. Everyone has been very helpful and explained all the products and process.

4 years ago

Reply from SunPower

Nia, we are delighted that our SunPower products meet your excellent standards. It is a pleasure to hear that you had a great experience with the sales team. If you have any needs in the future, please reach out to us for help. Thank you for changing how our world is powered!

Nov. 16th, 2021

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Verified Customer

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Robert Lewis Katy, TX

They took the time to explain the technologies involved with solar panels and batteries as well as the relative benefits of each. The installation was quite good and the performance of the system has been stellar.

4 years ago

Reply from SunPower

Hi Robert, we are delighted that you were given a great explanation of the benefits and functions of your new system. Congrats on going solar! Feel free to contact us if you have any needs we can assist with in the future. Our team is always ready to help.

Nov. 8th, 2021

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Verified Customer

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Peter Hardy Santa Rosa, CA

Each stage of the project was handled well and in a very professional manner. Sun Power kept me appraised of the permit sign off in a timely fashion and brought the system online within 72 hrs of being approved by PG&E

4 years ago

Reply from SunPower

Hi Peter, thank you for the amazing review it brought us joy reading it. We are excited to hear that all the stages of the project went great and your system is running. Congrats on going solar and being part of the SunPower family. Please reach out to us if you have any needs in the future.
Thank again for the kind words.

Nov. 1st, 2021

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Verified Customer

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Francis Attleboro, MA

Installation is fairly quick. I think it started on the July 20th and by September 7th it was turned on. The equipment is quality. It generates more electricity than I currently need.

4 years ago

Reply from SunPower

Francis, we are glad to see your installation went quickly and smoothly. Hearing that you are able to generate a surplus of energy is a wonderful thing. Thank you for choosing SunPower, and helping change the way our world is powered!

Oct. 20th, 2021

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Verified Customer

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Micheal Middletown, CT

It’s not cheap but I know it is among the best panels as far as quality. The have a reputation in the industry. It is a good name. It’s about the sun and power. Still it is a corporation so it is out to make money.

4 years ago

Reply from SunPower

Hi Michael, thank you for the review. We appreciate the feedback, and confidence in our product. Let us know if you have any questions in the future, as we would be happy to help. Thank you for helping change the way the world is powered.

Oct. 20th, 2021

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Verified Customer

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Shiva San Jose, CA

They are delivering as promises. It is very excellent. The technical crew is very good. I really like the installation. They are very good at explaining and I like the financing.

4 years ago

Reply from SunPower

Hi Shiva, we are so happy to see you satisfied with your system. It is wonderful to see how happy you were with our technicians, and that they were able to explain all the ins and outs to you. Let us know if you have any questions or concerns in the future and thank you for choosing SunPower.

Oct. 20th, 2021

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Verified Customer

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Sandi Lake Havasu City, AZ

So far everything has been going great. We were very happy with the work. Their service is friendly and prompt. They were very easy to work with. Everything was completed when they said it would be done.

4 years ago

Reply from SunPower

We are thrilled to see that you are satisfied with the service, Sandi. Thank you for taking the time out to leave us a wonderful review. Our team is always happy to assist. Feel free to contact us if you have questions or concerns in the future. Thanks again!

Oct. 20th, 2021

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Verified Customer

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Anonymous Bakersfield, CA

Installation was very quick. They showed up in the morning then did all the work on the roof then the attic. Everything was done neatly. There were no issues and it is producing what it was projected to.

4 years ago

Reply from SunPower

That is good to hear that the service was done smoothly without any issues. We appreciate your positive feedback it helps us out a lot. If you ever need help please contact us. Our team is always ready to assist.

Oct. 20th, 2021

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Verified Customer

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Sharon Los Banos, CA

The response time from customer service is almost immediate. That is actually why I chose Sunpower. That and the price. I haven’t had any problems with them. It had gone very smooth.

4 years ago

Reply from SunPower

Hi Sharon, we are glad that you received quick customer service and everything when smoothy. Thank you for the wonderful review the positive feedback means a lot to us. If you ever need assistance with anything please contact us. We are always ready to help.

Oct. 20th, 2021

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Verified Customer

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Pamela Sanger, CA

I feel like the equipment is dependable and long lasting. I am very satisfied with what I got. I am not a technician so I don’t know how to evaluate things but I am pleased. They worked quickly and efficiently.

4 years ago

Reply from SunPower

We are happy to see that you are satisfied with the equipment. It brings us a lot of joy to see customers pleased with their system and is working great for them. If you need help with anything please contact us. Our team is always ready to assist.

Oct. 20th, 2021

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Verified Customer

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Albert Ladera Ranch, CA

Since I had it installed, I haven’t had an electric bill. The app works really well. You can always make sure everything is working properly. They have the most efficient panels.

4 years ago

Reply from SunPower

It is great to hear how well your system is working, Albert! Nothing beats seeing your panels generating all the power you need. We appreciate your review, and thank you for helping us change the way the world is powered!

Oct. 20th, 2021

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Verified Customer

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Crespin Valencia, CA

The receptionists are informative and polite. Customer support is always there if I have questions. The technicians were always on time. They were done in a few days. It was very smooth.

4 years ago

Reply from SunPower

Thanks for the stellar review, Crespin. We pride ourselves on providing excellent customer support. It is wonderful to hear that you had a great experience with the technicians too and they had the job done in a short period of time. Please contact us in the future if there is anything we can assist you with. Thanks again!

Oct. 20th, 2021

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Verified Customer

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Thomas Chouinard

Excellent product but I would like to have the option to purchase the panel by panel monitoring software app.

4 years ago Edited January 10, 2024

Reply from SunPower

Hi Thomas, thank you for the great review. We appreciate the feedback you can monitor the system with the mySunPower app. I would recommend you contact your dealer or us for further assistance. We'd love to assist you with this matter. I understand the importance of being able to monitor your system's performance. Thanks again!

Oct. 20th, 2021

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Verified Customer

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Don Fraser

It's a solid system, and the panels have good output.

4 years ago Edited January 10, 2024

Reply from SunPower

Glad to see you satisfied with our product, Don. We do apologize for the wait on your battery installation and hope you reach out if it is not aligning with your expectations. You can always send us a private message with your contact information and we would be happy to have an Executive Support Specialist reach out to you. Thank you for the kind review, and for helping us change the way our world is powered!

Oct. 20th, 2021

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Verified Customer

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Donald Temecula, CA

SunPower is very organized and efficient and neat. They require less panels to get the power you need and the expected performances at the end of the life or in the 30 years being very close to the original.

4 years ago

Reply from SunPower

We appreciate the review, Donald. We stand by our products and are honored to have our clients attest to their value. Thank you for choosing SunPower and for helping make the world greener one home at a time.

Oct. 15th, 2021

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Verified Customer

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John Livermore, CA

We couldn't ask for more. They took care of my problems right away. They have done everything they said they were going to do. It is working exactly as advertised. It is prodcuign what it is supposed to.

4 years ago

Reply from SunPower

That is great to hear, John! We are so happy to see your system is living up to your expectations. Thank you for making the world a cleaner place to live with greener energy!

Oct. 16th, 2021

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Verified Customer

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Karla Talent, OR

I like the panels they use. They are the most efficient. They were able to get them up in one day so it has been pretty seamless. It takes a long time to get the money back but it is for the environment.

4 years ago

Reply from SunPower

Karla, we appreciate the feedback and are happy to see that you are pleased with our panels. Let us know if there is anything further we can assist you with. Thank you for choosing SunPower as your green energy provider!

Oct. 16th, 2021

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Verified Customer

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Michael Bakersfield, CA

Jeff is probably one of the most honest businessmen in town doing solar panels. Customer service is doing fine. It is all going as planned. I am getting as much power as I did before. It is very simple and easy and quick.

4 years ago

Reply from SunPower

Michael, we are so happy to hear your experience was quick and easy. Let us know if you have any questions in the future, and thank you for choosing cleaner greener energy!

Oct. 16th, 2021

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