SunPower: Read 4,360 User Reviews From Real Homeowners

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Christian Martell

It almost never works consistently. I have to check the app every day to make sure the panels are working. If I’m not diligent then power is being taken from the grid and I am losing money. The panels costed $10,000 and don’t work consistently. The help center is most likely in the Philippines. When customer service determined that a techinican would have to come look at the issue in person, the email said that they have frozen all work orders because of issues with their contractors. The company has also filed bankruptcy and is looking to be bought in the summer of 2024. This entire thing might be a scam.

3 months ago

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Omar Marshall

I liked the installation process that Sunpower has. The techs were very professional and came on time to do the installation. They were very very helpful during this time. They would constantly contact me making sure I was still interested. After installation, a totally different story. I had to turn the switches on myself. I've been trying for over 2 months to get someone out to come take a look at the system to ensure that light company is getting my solar production because my light bill is higher than ever. I've been living at my home since 2008 and my light bill has never reached $200 in the summer. However, since solar installation, my light bill has bee steady increasing. The most recent was $215 from the light company and $97 for solar payment. That is over $300. Wow! Last year I was using 1200-1300 Kwh per power company. This year the same, plus what my solar has been producing. Meaning in using over 2000 Kwh. Makes no sense to me, but it has yet to be resolved because Sunpower keeps promising to send someone out. It has yet to happen and no one returns my calls to so call set up an appointment. I'm very disappointed because they were on top of everything during installation because they were making the deal to make some money. After that it's like whatever!

4 months ago

Reply from SunPower

Omar, we appreciate your feedback and want to help. Your case has been escalated for further investigation and follow up. A specialist will contact you in the next 24 business hours to provide an update.

Aug. 16th, 2024

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Dominic Bilodeau

**Review for Sunpower:** Avoid Sunpower at all costs. Their technician left our battery installation unfinished and claimed someone else would fix it. After two months of constant calling, they insisted everything was fine and just waiting for a permit. Once we finally got the permit, two hours on the phone with their customer support revealed they needed to send someone out again, which will take another five weeks. Meanwhile, we're stuck paying for both a solar panel loan and California Edison, effectively doubling our bills. Their incompetence and terrible customer service have wasted us hundreds of dollars. When we asked for compensation, they flatly refused, hiding behind their contract. Do yourself a favor and go with local providers—they'll likely be cheaper and far more reliable.

5 months ago

Reply from SunPower

Dominic, we apologize for any inconvenience and appreciate you bringing this to our attention. We have followed up with the coordination team as well as your case manager requesting further investigation and follow-up. We'd like to restore your faith in SunPower and look forward to talking to you soon.

Jul. 3rd, 2024

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Verified Customer

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James

The company had good intentions always trying to get the job done, but due to unforeseen difficulties with the city, we were delayed several months. So that was frustrating and that really took a toll because it took a long time. Install itself went very professionally and quickly.

1 year ago

Reply from SunPower

Your feedback is essential to us in improving our services; thank you for sharing your experience. If you still have questions please call our support team at 1-800-SUNPOWER (1-800-786-7693) or shoot us an email to customersuccess@sunpowercorp.com. Thank you for your feedback and we look forward to talking to you.

Jul. 25th, 2023

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Verified Customer

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Ramon

I've only had it a little over a year and so far I have no issues. It works exceptionally. Very quick, very knowledgeable. They did a good job, everything was very, very timely.

1 year ago

Reply from SunPower

We are thrilled to have served you over the past year and to hear you had an exceptional experience! If there is anything that we can assist with in the future, don't hesitate to contact us. Thank you for helping us change the way our world is powered!

Jul. 25th, 2023

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Verified Customer

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Jan

Since the installation, it's been really clearly performing well for me in terms of output generated and what I'm actually getting. So that's been very, very satisfactory. I think the installation process itself went very well and the only caveat was cleanup could have been better.

1 year ago

Reply from SunPower

Jan, we appreciate your review and delighted to read that you are enjoying your system. If you still have questions please call our support team at 1-800-SUNPOWER (1-800-786-7693) or shoot us an email to customersuccess@sunpowercorp.com. Thank you for your feedback and we look forward to talking to you.

Jul. 25th, 2023

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Verified Customer

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Andrea Penepacker Los Osos, CA

SunPower went above and beyond to get my solar panels up and running. I especially appreciated the work that they did to get the electrical panel and smoke detectors upgraded to pass the city inspection.

1 year ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Jul. 12th, 2023

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Verified Customer

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Justin Tharp Napa, CA

It works well. My only complaint is I supposedly installed 150% on my roof and I barely broke even. I would say to anyone installing solar, install more than you think you’re going to need. I also noticed the app can be a little finicky at times other than that works great.

1 year ago

Reply from SunPower

Hi Justin, we are so happy to see how satisfied you are with your SunPower system. Please reach out in the future with any further questions that may arise or any additional feedback. Seeing clients happy and confident with their results in choosing SunPower is always a pleasure. Thank you for helping us change how our world is powered!

Jul. 5th, 2023

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Verified Customer

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John Madera, CA

Customer service and communication before and during our install was horrible. We never heard or saw our sales person again, even after multiple calls and messages. It's all about the money, just like all the other companies out there selling solar. It took forever for our install to happen and we kept getting lied to about the permits etc. The first try at putting our structure up was unapproved by the county and told to take down and rebuild as it was all incorrect. We still have a long trench that wasn't filled in correctly and has now sunken into our yard. Dirt was promised to be tapped down so this wouldn't happen. There was also a huge misunderstanding about the tax "rebate". It isn't a rebate, it is a tax credit, which means we have to come up with the cash to put on our loan so our payments don't go up. For all the money we have invested in our system, the customer service was not matching. Our system seems to be doing the job but we overbuilt our system and thank goodness for that because if we wouldn't have and gone by what was recommended, I'm sure we would still have a PG&E bill monthly.

1 year ago

Reply from SunPower

Hi John, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Jul. 5th, 2023

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Verified Customer

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Loren Rosenthal

Very capable among the best in the industry. Responsive and clearly care about their customers are not try to upsell you. Instead, worked hard to develop a proposal that was responsive to your real needs.

1 year ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Jun. 29th, 2023

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Verified Customer

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William

Everything was PERFECT from start to finish...communication was and continues to be outstanding. I wouldn't hesitate to recommend Sun Power to family and friends alike...A very satisfied customer!

1 year ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Jun. 28th, 2023

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Verified Customer

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Jane

I had an electrical wire that had hung down too low and the local installer was not able to install the panels, but they got right on the process to get the local utility company to come in and fix the line. Then they came back as promised on the scheduled date and installed it. It was great.

1 year ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Jun. 22nd, 2023

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Verified Customer

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M.

I've had it for over a year and so far I have no issues with it. Every time I've had an issue, and I haven't had many, but any questions I've had, SunPower has been very prompt to help me out.

1 year ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Jun. 22nd, 2023

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Verified Customer

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Jeme

Installation was rough. It required multiple visits the first day and it required multiple scheduling attempts, mostly because the dispatch team would not call and would only text for some weird reason to try to schedule the installation. The technology is awesome, the equipment is great, and it produces power, so it does everything it needs to do, but their project management team and scheduling team is not to the same level as their sales team.

1 year ago

Reply from SunPower

Jeme, we appreciate your review and delighted to read that you are enjoying your system. If you have questions please call our support team at 1-800-SUNPOWER (1-800-786-7693) or shoot us an email to customersuccess@sunpowercorp.com. Thank you for your feedback and we look forward to talking to you.

Jun. 22nd, 2023

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Verified Customer

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Ken

They showed up when they said they were going to, they cleaned up every time they were here, and one of the guys even cleaned out our gutters. We've been very happy with everything.

1 year ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Jun. 22nd, 2023

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Verified Customer

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Robert Weber Fresno, CA

1 day install. I can track my generation on the app. It's been one year since install and my power bills have reduced by over half. I have a 2k sq ft home with a large pool. Low true up bill, if you know how to work the power bill system.

1 year ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Jun. 21st, 2023

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Verified Customer

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Scott Brinegar

There were issues and my installation was rescheduled several times and When I called regarding the scheduled date I was told it was not scheduled and I would be waiting two more week. This was unacceptable after already being rescheduled three times and only finding out there were delays when I called a few days to confirm the installation. Second issue my system has been in for 6 months and has never produced the rated kw rating at best is only produced 82% of what I was told it would produce

1 year ago

Reply from SunPower

We sincerely apologize for your experience and would like to investigate this further. When you can, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to assist you and work towards a resolution. We value your business and thank you for bringing this to our attention.

Jun. 14th, 2023

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Verified Customer

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Gerald

Process was very efficient and as described. No false promises. You get what they say you will get. I would recommend anyone interested to pay it off and take the tax credit instead of surrendering it to SunPower.

1 year ago

Reply from SunPower

Seeing your satisfaction with your transition to solar is such a joy! Please get in touch with us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

May. 17th, 2023

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Verified Customer

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Philip San Diego, CA

Install went fine. It's operating as predicted. I had some problems with my Wi-Fi connection to the Internet and it took a long time to get it fixed, but that's the only problem with it.

1 year ago

Reply from SunPower

Philip, we appreciate your review and delighted to read that you are enjoying your system. If you still have questions please call our support team at 1-800-SUNPOWER (1-800-786-7693) or shoot us an email to customersuccess@sunpowercorp.com. Thank you for your feedback and we look forward to talking to you.

Mar. 22nd, 2023

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Verified Customer

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Nancy San Diego, CA

They were very responsive and they installed the solar very quickly. They they kept me informed of what was happening before it happened. I haven't had any issues with it. I thought they provided excellent customer service.

1 year ago

Reply from SunPower

Thank you for sharing your SunPower experience. It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. We're always here to help and are just a call, message, or email away. Thank you for helping us change the way our world is powered!

Mar. 22nd, 2023

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Verified Customer

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David San Antonio, TX

The installation process was delayed quite a long time and that was probably the worst part of it. They left pipes and tubings on top of the roof, material on the floor and wires or extra clips and wires hangers left on the roof. I have about 4 panels that Sunpower installed and it's rare they get sun because of the position they put them on the roof where they could have probably been placed in another location. So I have let's say 4 panels that are bringing I'd say 15% or 20% capacity compared to the other ones.

1 year ago

Reply from SunPower

Hi, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Feb. 23rd, 2023

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Verified Customer

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Clifford Shafter, CA

Installation went very smoothly with no problems and it was done Efficiently and fast. They answered all my questions when I called and they provided great timeline tha they met.

1 year ago

Reply from SunPower

We are delighted to see your satisfaction with the installation process. We sincerely appreciate the feedback and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.

Jan. 19th, 2023

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Verified Customer

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George Palm Desert, CA

Anytime I've had a problem or a question they've responded immediately. As far as putting in the panels and the laborers that did it and everything else, it was outstanding. The issue that I had was with my HOA and with the office in the time it took to get the project done.

1 year ago

Reply from SunPower

George, it was great to read your wonderful review. We are delighted to know you have received exceptional customer service. Thank you for helping us change the way our world is powered!

Jan. 16th, 2023

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Verified Customer

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Forough Douraghi San Diego, CA

The staff were very polite and helpful. They are willing to listen to their costumers complain and resolve it. They will call back to make sure their customer issues has been resolved.

1 year ago

Reply from SunPower

Forough, we appreciate your feedback and delighted to know we continue to meet your expectations. Thank you for helping us change the way our world is powered!

Jan. 5th, 2023

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Verified Customer

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John Helt Woodland Hills, CA

Coordinated services and delivering to promises. The SunPower team took care of everything from start to finish and as a homeowner I was able to observe their efficient delivery and professional performance.

1 year ago

Reply from SunPower

We sincerely appreciate the feedback and couldn't be happier with this glowing review! We pride ourselves on our customer service and see your experience has been no exception. Please reach out to us in the future with any questions you may have. Thank you for helping us change the way our world is powered!

Jan. 5th, 2023

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Verified Customer

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Keone Pelletier Pearl City, HI

Customer service is very important to me And everyone I spoke to were friendly and very helpful in answering my questions. If they wasn't sure they checked and got back to me in a very timely manner I am very pleased.

1 year ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Jan. 5th, 2023

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Verified Customer

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Ken Goebel Phoenix, AZ

Overall, positive rating. Only issue was not measuring the grid voltage before design and installation. We are 208VAC and a 240VAC system was initially installed. SunPower corrected the issue by sourcing and installing new micro-inverters rated for 208V

1 year ago

Reply from SunPower

Ken, we appreciate the review and feedback. It is great to know we were able to resolve your issue. If you have any questions or concerns please shoot us a private message here on Best Company with your account and contact details and we would be happy to get you connected with a specialist. Thank you for helping us change the way our world is powered!

Jan. 5th, 2023

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Verified Customer

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Jim Boyle

very professional on the install, not told i had to build up credit on solar to see my electric bill go down, not happy

1 year ago Edited December 22, 2022

Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services. Please call us at 1-800-SunPower; we'd like to have the opportunity to restore your confidence in SunPower.

Dec. 22nd, 2022

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Verified Customer

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Renato Chula Vista, CA

The customer service is pretty good. They called me right away and answered all my questions that I had. Installation went by pretty fast. They came in the morning and finished a little past 3:00 o'clock in the afternoon.

2 years ago

Reply from SunPower

We sincerely appreciate the feedback and couldn't be happier with this glowing review! We pride ourselves on our customer service and see your experience has been no exception. Please reach out to us in the future with any questions you may have. Thank you for helping us change the way our world is powered!

Dec. 21st, 2022

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Verified Customer

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Duncan Anthem, AZ

The initial salesman, Greg, was great. He was very responsive. But then when it went over to a project manager, we couldn't get anything corrected. They kept changing project managers and my wife was on the phone for hours trying to get the internet working and no one seemed to know what to do. They wouldn't call us back, it was just really not a great experience initially. And all the reports are incorrect.

2 years ago

Reply from SunPower

Hi, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Dec. 21st, 2022

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Verified Customer

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Derek Forreston, IL

Any questions I've had, I've had great responses, answered right away and everybody has kept me in the loop of everything. They did my whole shop and I don't have any leaks. That's what I was worried about.

2 years ago

Reply from SunPower

We appreciate the glowing review and are thrilled to hear that the team exhibited outstanding professionalism and care. If there is anything that we can assist with in the future, don't hesitate to contact us. Thanks!

Dec. 21st, 2022

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Verified Customer

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Gary Vernon-Rockville, CT

They arrived with a crew of at least seven, maybe more, around 8:30 and they were finished by 3:00 o'clock in the afternoon. They were extremely professional, courteous. The place was left spotless when they got finished.

2 years ago

Reply from SunPower

It was a delight to read that the crew was able to meet your expectations, Gary. Thank you for helping us change the way our world is powered!

Dec. 21st, 2022

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Verified Customer

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Carl Agoura Hills, CA

The customer service representative or the sales agent kept me informed of the process the entire way through. The installer was very helpful in getting me through the permitting process and answering all my questions.

2 years ago

Reply from SunPower

We appreciate you sharing your amicable experience, Carl. Thank you for helping us change the way our world is powered!

Dec. 21st, 2022

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Verified Customer

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Bill Poff Sun City West, AZ

No pressure sale - provided excellent information on which to make a decision, excellent installation, excellent after installation installation coordination with power company to get system online.

2 years ago

Reply from SunPower

We are delighted to see your satisfaction with the installation process. We sincerely appreciate the feedback and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.

Dec. 1st, 2022

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Verified Customer

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David Alexander Fallbrook, CA

Best products currently on the market, best warranty (includes labor & delivery), long-standing company that can expected to still be here throughout the decades-long warranty.

2 years ago

Reply from SunPower

David, we appreciate your review and feedback. It is wonderful to read how amicable your solar experience has been. Thank you for helping us change the way our world is powered!

Dec. 1st, 2022

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Verified Customer

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Jason Lakeside, CA

The installation company was really good with communication. Very smooth, everything got done quick and in a timely manner and very clean and professional. It seems like it performs flawlessly.

2 years ago

Reply from SunPower

It's terrific to read that you had a great experience with the sales team and that they provided excellent support too. Please reach out to us with any questions or concerns in the future. Thank you for helping us change how the world is powered!

Nov. 16th, 2022

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Verified Customer

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Jonathan

The day of the installation was very good. They just came in the morning and started installing and finished by the afternoon. They had two vans and a crew of four to five guys.

2 years ago

Reply from SunPower

We are delighted to see your satisfaction with the installation process. We sincerely appreciate the feedback and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.

Nov. 16th, 2022

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Verified Customer

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Michael Scotts Valley, CA

Everything works. The app, you can see how much power you're producing almost at anytime, the battery, everything. It's really nice. It's been probably one of the better deals I've ever done.

2 years ago

Reply from SunPower

We are thrilled to have earned your endorsement! Here at SunPower, we stand behind our product and customer service. Thank you so much for this glowing recommendation and for helping us change how our world is powered!

Nov. 16th, 2022

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Verified Customer

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Peter M Smith Los Angeles, CA

The quote process was easy and clearly explained, the installation went well and according to the time period promised and the final connection to the grid was done well within the expected period. No complaints at all

2 years ago Edited January 10, 2024

Reply from SunPower

Peter, it is wonderful to read how exceptional your experience has been. Thank you for helping us change the way our world is powered!

Oct. 27th, 2022

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Verified Customer

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Reena

Panels are performing even a little above the rated capacity and haven't had any problems. Professional behavior of the installation company. They manufacture their own product.

2 years ago

Reply from SunPower

We appreciate the glowing review and are thrilled to hear that the team exhibited outstanding professionalism. If there is anything that we can assist with in the future, don't hesitate to contact us. Thanks!

Oct. 21st, 2022

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Verified Customer

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Sharon Buttonwillow, CA

W loved working with the people that installed it. It's only been in operation for a month. Friendly and worked efficiently. Anytime I had a question, they would answer it, and usually really promptly.

2 years ago

Reply from SunPower

Thanks for the review, Sharon! We love hearing feedback like this. It's always nice to hear how our team is doing.

Oct. 21st, 2022

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Verified Customer

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Michael Middletown, NY

It's well worth it and affordable. The installation crew were terrific. They cleaned up afterwards. They explained what had to get done and they're the best. There's no maintenance, it sits on the roof and does its job.

2 years ago

Reply from SunPower

We appreciate your review and are happy to know our product suits you well, Michael. Congratulations on going solar, and thank you for helping us change how our world is powered!

Oct. 21st, 2022

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Verified Customer

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Frank Canyon Country, CA

They respond promptly to my request. It went well no problem. With the application online you can access it anytime and you can see the energy production that the solar panels are providing and that's a useful feature.

2 years ago

Reply from SunPower

Frank, we appreciate you taking the time to share your feedback with us and are so glad to hear that you received great service.

Sep. 30th, 2022

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Verified Customer

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Gary Visalia, CA

They're good company. It works good and my electric bills is negative every month so that's a plus. We got it hooked up pretty quick. They respond and I can get a hold of somebody, they always respond.

2 years ago

Reply from SunPower

Gary, we appreciate you taking the time to share your feedback with us and are so glad to hear that you received great service.

Sep. 30th, 2022

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Verified Customer

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Cherline Fresno, CA

The team that came out to help me decide and do everything was great. I was very happy with everybody that I talked with and dealt with. They did a great job and they cleaned up.

2 years ago

Reply from SunPower

We sincerely appreciate you sharing your experience, and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.

Sep. 28th, 2022

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Verified Customer

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Cesar Oceanside, NY

I'm very happy with the company so far. It's been over a year now I think. They always answer my emails and they answer all my questions very promptly, willing to explain whatever was going on during the process.

2 years ago

Reply from SunPower

Thank you for sharing your SunPower experience. It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. We're always here to help and are just a call, message, or email away. Thank you for helping us change the way our world is powered!

Sep. 28th, 2022

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Verified Customer

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David Long Beach, CA

It was very smooth, sun power did all of the permitting with the city to make it going, scheduled the time they were coming to put on the equipment. They kept to their own time line.

2 years ago

Reply from SunPower

We are delighted to see your satisfaction with the installation process. We sincerely appreciate the feedback and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.

Sep. 28th, 2022

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Verified Customer

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Trevor Bulger Central Point, OR

The panels installed are high quality. The system design and installation provided a high offset from the grid. We now pay just the service fee to the power company most months.

2 years ago

Reply from SunPower

We are delighted to hear of your savings. It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Thanks for helping us change how our world is powered!

Sep. 22nd, 2022

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Verified Customer

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Gail

This was the only company that wasn't pushy or aggressive. I have no problem with the solar, but it's not connected yet. Installation went smoothly. We modified the plans on the fly on the install day and they moved the panels over since they would have been blocked by a neighbor's tree

2 years ago

Reply from SunPower

Gail, we appreciate you taking the time to share your feedback with us and are so glad to hear that you received great service.

Sep. 7th, 2022

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Verified Customer

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mike Brookd Casa Grande, AZ

Sunpower installer was very good and professional. Work was done in a timely manner despite weather issues. Installed system works as expected, already covered our first grid outage within a month after install.

2 years ago

Reply from SunPower

Mike, we appreciate you taking the time to share your feedback with us and are so glad to hear that you received great service.

Sep. 1st, 2022

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