SunPower: Read 4,360 User Reviews From Real Homeowners

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Verified Customer

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Theresa Palm Desert, CA

I’m really pleased with the company. They are always available and occasionally call to check to see if everything is okay. I monitor it on my mobile phone and it is pretty cool to watch was is being produced.

3 years ago

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Verified Customer

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Damian Lake Havasu City, AZ

All the staff was very professional and very courteous. They let me know of any delays that might happen and gave a realistic time frame. The installers were professional. Everything was clean and no corners were cut.

3 years ago

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Verified Customer

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Steve Bliven South Dartmouth, MA

They were available all through the process to answer questions. The work was done very efficiently, on time, and on budget. The staff was friendly and made the whole effort work seamlessly.

3 years ago

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Verified Customer

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Thomas Palm Desert, CA

I believe it functions properly. It was set up very well. My only complain is when I noticed the light that is normally is green was flashing red, I never heard back from them.

3 years ago

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Verified Customer

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Timothy S. McCoy

The installation process goes very quickly. It took less than one day. My yard was completely clean when they left. Customer service kept in touch with me and kept me update through the whole process.

3 years ago Edited January 10, 2024

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Verified Customer

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ERIC RIDDLE Clarendon, TX

Freedom Solar instatlled the system, and I have had continuous 'problem' with electric provider (Coop) because they 'weren't informed' other than I would e connecting to them with panels. If this is going to be seamless, someone needs to get the bumps out of the road. The system seems to work fine, but other issues have given me HEARTACHE..

3 years ago

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Verified Customer

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Pamela Dee Helmer Clovis, CA

They made the process so easy. They explained everything and were very helpful. We had an issue and they came and took care Of it immediately. However there was no issue it was an error on our part.

3 years ago

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Verified Customer

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Lawrence Foster Jr Hallowell, ME

Kept me informed and current on installation process and ever delay. Install done in February in the cold and snow. Crew was very efficient and cleaned up work area. Panels look good on the roof and function as expected.

3 years ago

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Verified Customer

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Michael Round Rock, TX

The equipment is relatively new. It took a maybe a couple of hours to get it installed. They didn’t interfere with me doing stuff around the house. The individual was very knowledgeable.

3 years ago

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Verified Customer

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Julie Haddonfield, NJ

I don't like that the billing is usually a surprise. They send a bill every three months and they aren't great at updating the billing website so I can see what I'll be billed. They are very nice to answer questions over the phone. It took a very long time for them to install everything - about 6 months from the day I decided I wanted solar panels installed. I like the way the panels look. They are very clean and great looking on my roof.

3 years ago

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Verified Customer

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David Cathedral City, CA

SunPower has been good at getting back to me and my problems. The panels had a problem with putting out energy for the first few months, but they sent me some compensation for that. The installation was excellent and so far I'm impressed with them.

3 years ago

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Verified Customer

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Anonymous Cottonwood, AZ

Their service team has taken care of all our needs and have provided us with more than we expected. Installation went smoothly and we have never had any trouble with our system - I'd recommend them to anybody.

3 years ago

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Verified Customer

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James Corona, CA

Customer service is alright, there were times I had to find information on my own rather than from them. Installation went fine and the schedule they gave me is accurate. They're not cheap by any means, but I hope the quality is up to par.

3 years ago

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Verified Customer

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Allan Palm Desert, CA

Every time I have a question for customer service, they have the right answer for me. During installation, they looked at the house, set up an appointment, then came back and installed everything.

3 years ago

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Verified Customer

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John New Braunfels, TX

I chose SunPower for their highly efficient solar panels and the best overall equipment in the industry. Unfortunately, they have poor telephone service. The installation process was flawless.

3 years ago

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Verified Customer

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Calvinq Elverson, PA

The installation went very well and they did a good job. There was a flaw in one of the logs that came out and they had to come back twice to fix that but everything's been good.

3 years ago

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Verified Customer

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John Daytona Beach, FL

Their customer support is very good. I feel that they have solid engineering support. Installation was outstanding. Panel design and performance actually above my high expectations. Absolutely the right choice for us.

3 years ago Edited January 10, 2024

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Verified Customer

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Charles Gardena, CA

Highly recommend Sun Power. It was painless. The vendors took care of most of the permits. There were some delays with the permits but otherwise it was great. They were prompt to respond to us.

3 years ago

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Verified Customer

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Evelyn Bakersfield, CA

Quality product and good reputation is why we chose them. They are very attentive and answer all your questions. It looks good the way they install it. You don’t see wires at all.

3 years ago

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Verified Customer

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Sheryl Vineland, NJ

I’m very pleased with it. I have already recommended it to my family. I’m happy with customer service and the materials of the panels look sturdy and durable. They were very quick and clean when they installed it.

3 years ago

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Verified Customer

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Arthur Hammonton, NJ

If they could improve their responsiveness so it was more in real time and not only updating every four hours that would be great but it seems to be working and it has been smooth switching to solar.

3 years ago

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Verified Customer

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Tamara Napa, CA

Excellent sale experience. Love having solar. It was a seamless moving from PG&E to solar. One star knocked off due to installation issues that were difficult, but sunpower did what they could to remedy the issues after the fact.

3 years ago

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Verified Customer

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Dennis Gregg Schenectady, NY

So far so good but we just got things set up so we do not have an answer for this yet. We loved working with Gary. He was always there for and questions or concerns. So we started using our solar about 1 month ago or so. This is what we can say as of now.

3 years ago

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Verified Customer

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Jeffrey Gotta Middletown, CT

Very satisfied with the process from sales to final product and performance. The only issue I have is that I’m still waiting for the reimbursement check. I submitted the coupon for it back in November and the panels have been operational since December.

3 years ago

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Verified Customer

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Bernadette Roznovsky Fresno, CA

Great service from all departments of SunPower. They were courteous and answered all my questions promptly. I would recommend SunPower to anybody wanting to purchase solar.

3 years ago

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Verified Customer

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Vinny Escondido, CA

Rob L was exceptional. Rob is articulate, knowledgable, Personable and resourceful. Total operation was smooth. 5 stars.highly recommended company. Time will tell if product is viable and if I save money.

3 years ago

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Verified Customer

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Ruth Bradenton, FL

The day that they came to install, everything on the outside was done in one day neatly and professionally. The installers were great. They came back the next day to finish the electrical connection at the box.

3 years ago

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Verified Customer

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Andy Lincoln, IL

The installation guys did a great job and were very quick and professional. It seems to be working great, I get a lot of power from the number of panels put up. My only issue is that I don't get a very quick response back on my questions about your app.

3 years ago

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Verified Customer

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Chang Austin, TX

The appointment was set and it took two days. I'm happy with it. It took some time to actually modify and set up the system to accommodate me. Overall I am pleased with the installation.

3 years ago

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Verified Customer

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Gregory Tooele, UT

I don't have problems with the company but I don't think I'm putting out enough power. I still get what I would consider an electric bill and I still pay so it's not with the service or the company it's probably the product that I'm a little concerned about.

3 years ago

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Verified Customer

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Harold D Leslie Falmouth, MA

Sunpower by E2 Solar was an excellent company to work with as they designed and installed our solar array. The work was completed on schedule and in a professional manner. We are glad that we chose them to do the work.

3 years ago

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Verified Customer

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Darren Elias Clementon, NJ

Very professional very knowledgeable and the product looks great and is very efficient and saves me a lot of money monthly all while making green energy for a happy healthier tomorrow.

3 years ago

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Verified Customer

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Crystal Brunzell Berkeley, CA

They have the best panels. I like that each panel has it's own converter so if there is ever a problem they just switch out the one panel. Also, their panels have the best retention rate of production after so many years.

3 years ago

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Verified Customer

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Peter Magistri

They‚Äôve been flawless so far. Because the installer was responsive at each stage of the project especially when there was a glitch in the monitor. They kept on top of the problem to it‚Äôs resolution.

3 years ago Edited January 10, 2024

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Verified Customer

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Irving Clark Ellington, CT

Best panels on the market. After twenty five years they still retain ninety two percent of life.Panels should be good for an additional twenty years. They are built in stacks, much more imperious to the weather.

3 years ago

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Verified Customer

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John Spencer Boulder, CO

Installation went very smoothly and we are now generating power. Turn-on was unnecessarily delayed by a few weeks due to lost paperwork. Performance with partial shading is worse than expected- loosing 80% of power with 25% snow cover

3 years ago

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Verified Customer

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Dash

It was very easy for my panels to get installed. So far, everything has gone well. Before I signed up, there was some miscommunication about paperwork like automatic payments that could've been handled easier.

4 years ago

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Verified Customer

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Jerry

Of the few problems I've had with my panels, they've repaired them quickly. The installation process went very smoothly and didn't' take long at all. It works well and produces power on sunny days.

4 years ago

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Verified Customer

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Gary

When they came for installation, they were on time and finished in one day. They did a very good job on the panels, I'm very pleased. The system has been reliable. The bill is a bit expensive.

4 years ago

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Verified Customer

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Eric

The installation went smoothly and they were very professional. They were experienced and knew what they were doing. It was very expensive to get panels and we haven't been using it long enough to see if it's worth it.

4 years ago

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Verified Customer

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Beth

I interviewed several companies I was very interested in 400 watt panels. SunPowerhad the 400 watt panels and I like the company that we hard to install them. Although installation turned out to be a little rough.

4 years ago

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Verified Customer

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I

I had a couple of small issues regarding the monitoring, but they came out quickly to fix that. The installation went smoothly and it took them a whole day, then they were done. The system works just fine.

4 years ago

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Verified Customer

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ALAN KATOF

I don't pay for electricity anymore. This is a good feeling. Our bills were out of sight and not coming down. The system is working as I was told it would. I think it looks good too.

4 years ago

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Verified Customer

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Alec Miller

SunPower uses the best technologies to create an easy to use and performant solar panel solution. They described all the details, and installed my panels cleanly and asthetically on a small amount of roof with the most sun.

4 years ago

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Verified Customer

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Saa Pauwela

Great Overall Experience, The crew that installed my Powerwall and Sunpower panels were very friendly and knowledgeable. These guys deserve a bonus for the hard work and professionalism.

4 years ago

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Verified Customer

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Stephen

SunPower provided a superior product and experience. I am very pleased with our solar panels and their performance in the first year exceeded what we were quoted, which was a nice little bonus.

4 years ago

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Verified Customer

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Jessica B

They were quick to get me up and running in all aspects and product is performing as advertised - I am happy with it, Howevere, there was some mis-communications (internally in SunPower) requiring my nedging; also they seem a little slow incontacting referrals I gave them

4 years ago

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Verified Customer

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Tim Peckham

Great looking system seeing others in my area that are not SunPower systems have conduit running all over the outside of their house my panels look like they're floating no wires to see

4 years ago

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Verified Customer

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YachtScott San Diego, CA

Flawless operation, great APP for monitoring, awesome customer service, full monitoring, accurately quoted performance and realistically produced what was quoted. Great dealer support (Milholland Elec)

4 years ago

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Verified Customer

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Anonymous

Professionalism from start to finish. Connor S was knowledgeable and advised us on the various options and warranty. In the end we received a promotion on even better panels for less money.

4 years ago

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