SunPower Reviews
8.3
Overall Score
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Jason costa Phoenix, AZ
Well first off I would like to say the employees at sun power are the best everybody there is extremely helpful and knowledgeable the sales consultant that I worked with Rob G was just awesome I actually still stay in contact with him when I was in the market for Solar panels I got bids from several companies I decided to go with sun power because they seem to be the most sincere and honest and trustworthy people that really wanted to Find The right solution to my energy needs instead of just trying to sell me a product everybody else wanted to sell me a system with things I did not need or want but Rob G wanted to help me find a system that would benefit me over just trying to sell me something that I did not need i’ve had my system for just shy of a year this will be my first summer going into it with the Solar panels but I can already tell they are going to help lower my electrical cost and the price was a lot more reasonable than some of the other companies that I called to inquire about it because they did not try to sell me stuff I do not need or want but help me find a system that would suit my needs I wound up getting a 10 panel system that has room for expansion they kept me informed on every aspect of the job it was very little effort on my part they took care of everything all I had to do was approve the plans for the design which are very low impact solar panels instead of those clumpy ones that you see on a lot of Roofs The only thing I had to get used to was peak time from my electricity company but so far I love the job that they are doing and I’m Leavin a lot more comfortable without worrying about a huge Electric bill
5 years ago
Reply from SunPower
Thank you for sharing your going solar story, Jason, and we're glad to hear that you had a great experience with us.
Apr. 2nd, 2019
Gary Kral Middletown, CT
The process from the initial sale all the way through to the solar panel's being energized was seamless. I was contacted and explained every step of the process from the beginning to the end. My PM was Rebecca S and she was great with the scheduling of the installation, town inspector and the final start-up. Quick to respond and answer my questions. Sebastian was courteous and thorough with the installation. It looks great and works great. Being from the HVAC field, i am impressed with the whole process and the customer service from SunPower and will be recommending them to my family and friends. Thank you.
5 years ago
Reply from SunPower
Thank you for choosing SunPower, Gary!
Jan. 22nd, 2019
Carol Pawcatuck, CT
Our positive experience began with the sales rep, Franz S. It continued with our project manager, Becky S. We were kept updated during the entire process and things went on schedule. Our panels are attractive (hardly even noticed) on our 1750 house. One of the greatest advantages to SunPower has been the quick response to any correspondence we have exchanged with all parties. They take responsibility for their system and are always available for help/questions/answers. Our experience has felt like a "partnership" with this company. They didn't install, say good luck and go on their way. They have been there when we needed them. Love the app that tracks the power, etc. Anxious to see results when warm weather is in full swing!
5 years ago
Reply from SunPower
Thank you, Carol. Glad our panels complement your historic home and excited to see how much clean energy you make this year!
Jan. 25th, 2019
Evan Clayton, CA
It was a simple streamlined process from the initial sales meeting, to the purchase, to the implementation/installation of the product on a rooftop. The installers were awesome people and clearly took great pride in the work they did. The lead for the installers touched base with me at many points to make sure I gave my opinion specific to were Conduit was placed or Where boxes might be put internal or external to the garage for electrical coverage. The whole job was incredibly well done and I would recommend this product and sales group and installation team to anybody. The p.m. Jessica who managed the work stayed in close contact with me the entire time and was available to answer any and all of my questions.
5 years ago
Reply from SunPower
Thank you for this feedback, Evan. We appreciate it that you chose SunPower and congratulate you on helping to change how our world is powered.
Jan. 14th, 2019
Arvin V. Granada Hills, CA
I experienced a difficulty in the early stages of roofing, it caused a leak and months of hardship. However, Eli and Jessica were involved greatly in making sure everything would be taken care of and were always and i mean ALWAYS available along the way. They were effective in resolving the issue and completing the work. Most of the time we never want to experience anything negative during an install on new work; yet in this circumstance I have become more confident of a true 5 star rating because I have seen and gone through this situation in more than one aspect and appreciate the final result and the true relationships along the way.
5 years ago
Reply from SunPower
Arvin, We are sorry to hear about the issues with your roof but are so glad that our team was able to resolve it to your satisfaction. Thank you for choosing SunPower!
Jan. 14th, 2019
Noreen Hulteen Ashland, OR
Thank you SunPower for an easy fulfillment of a dream. Working with you was so easy.
If everyone does a little, it will be, cumulatively, be a lot. Since installing 6 solar panels on our roof, we have saved over 4 tons of CO2 for going into the air from fossil fuel-generated power. We don't have to buy more than about $5 of power from the grid each month, but it isn't about the money. It is about giving meaningful work to American workers. it is about moving the country (and the world) to renewable energy. O.K., O.K., I admit it is also about feeling totally self-righteous because we did something right for the earth.
6 years ago
Reply from SunPower
Hi Noreen, Thank you for helping to change how our world is powered!
Dec. 12th, 2018
Mark Stein Albuquerque, NM
Five stars in all respects! Paid for system outright. Excellent, consistent, responsive service from Positive Energy NM. No problems so far, and the system is delivering excellent performance. Installed 3 months ago by expert team. We have "flat" roof architecture (two stories high), so ballasted rack mounting was very easy and it is effective. Good stability and strength held up beautifully through several episodes of unobstructed, battering canyon winds. Will update this review after more time passes.
Your experience is going to depend on your local vendors, among whom quality will vary, and which explains the negative reviews here. The SunPower product is awesome, but your local service might or might not not measure up to Positive Energy's. If you live in Albuquerque, then definitely go with SunPower by Positive Energy.
- a retired aerospace engineer
6 years ago
Reply from SunPower
Thank you, Mark, for choosing SunPower and for sharing your going solar story here.
Aug. 22nd, 2018
George Plesa Sun City West, AZ
I could not be happier and I own the system. Financing is okay and leasing is a complete loser. The company I used, Cool Blew in Peoria Az., did a great job. They are experienced at working with the power provider and the application process was smooth. Install is a very clean 20 panel 6.9 KWh system using 345 panels with no unsightly inverter. The conduit was painted and a quality bird block was installed. A whole house surge protector was included that also "cleans" up the electricity so our appliances run more efficiently with less electrical draw. From the day I signed the contract to beginning to generate my own power 3.5 months and that was during the major winter holidays. Most of that was waiting on the county inspector and APS to set the meter. I always generate excess electricity which I will use credits to be net zero in the summer. My first full month with solar my bill was negative $62.05. The monitoring system is a bit buggy and sometimes runs a few hours to a day behind. With a 25 year parts and labor warranty what is not to like. I knew all about Sunpower and the rest of the solar companies before I had the salesman come out so I didn't have to sit through a sales pitch and we were able to get right down to business. I'd done enough research I could sell this product. The price was very fair but then it was just before the major winter holidays and they were not selling much solar. Timing is everything.
6 years ago
S. Santos Irvine, CA
After many months of researching what company to use for solar, I decided with SunPower. Not only with good reviews, but they have been in the solar business for many years, way before the solar got popular being installed in homes. They were already installing solar to big known companies. Unlike many solar companies out there now a days, anyone can install solar and when issues arise a few years from installation, they are nowhere to be found. Found a great sales person that was very knowledgeable with solar. He was the ONLY sales rep that I talked to (talked to many from diff companies) that actually had solar installed in his home, and through SunPower. He knew his stuff. He showed me (used my laptop and logged into his Edison account) and showed me that he has solar and how it works. He was the ONLY one that knew the answers to my questions on how solar works, billing, credits with edison, etc. He followed through on everything he promised. Installation went quick, all approvals went fast and we've had our solar going on 3rd year now and so far so good. I would definitely recommend SunPower. If I can only recommend my sales rep to everyone I would. Great guy!
6 years ago
Kathleen Martin The Bronx, NY
Today 2/3/2018 my Solar System turns on! Very excited about this new venture. I cannot wait to see the savings. All the team at Sun Power is very professional, friendly and courteous. My experience is that from the sales representative is great; the way he explained the entire process from the beginning stage of the project to completion was on point. Some one always calls to follow up with the process and what the next step will be. I have to say I am very satisfied thus far. Again, I cannot wait to see the actual savings on paper. I will definitely update my review .about the service. I will definitely recommend Sunpower to my friends. Overall the experience is excellent!
Kathleen M
6 years ago
James Lathrop, CA
Okay! "so here's the scoop," I've been looking into solar for quite sometime, however it's been a nice journey, for me to learn about solar power and its affiliates. I looked into several companies, many had great salesperson rep down, but it just wasn't what I was looking for, when it comes to the panels, I've learned that while many of the panels from solar companies are at it's best for that particular company, doesn't mean it's the best panel. I had to consider a few things, for example: pricing, degradation over 20 years, product warranties for service, also power. Yeah!!, I finally found the company that had the panels and the warranty for the lifespan of the system, "Sun Power." Although I've seen negative feedback about customer service when it comes down to the contractors, not performing top notch, it has not implicated the panels negatively, and the reason why? is these panels are the best around, I've got say Sun Power panels are better than their competitors, they're more efficient, built stronger, the degradation is slower, also have better durability, I also must mention the "(25,25,25)." 25 years on service, product, and power. I want to inform you good folks, that customer service for me so far has been a great experience, of course I hope it continues, I have a wonderful sales rep her name is Katarina, she works with a great team of people, Adriana is also a gem to this service. I would say as long as you have wonderful installation team and contractor, like I have, it's a no brainer, to go with a Sun Power company, for your solar needs.
7 years ago
Charles Horejs Morgan Hill, CA
I purchased my solar electrical system through POCO Solar and completed the entire system 4 years ago. At that time, PG&E limited size of the system, but that was increased by petition to PG&E. SunPower solar panels are technologically superior, and have a higher output per square foot than other companies I compared. My system has 21 panels, roof mounted, and a wall mounted inverter. My home is two story and includes a large pool and hot tub. The contract included a OUTPUT guaranty as well as the 25 year warranty - all through Sun Power and POCO Solar at no additional cost.
The POCO Solar sales person wexplained everything in great detail and all payment options were presented. The installed system is continuously monitored by Sun Power and myself to guaranty performance and identify any problems. All system maintenance, if any, is handled by POCO Solar. My electric bill for the entire year is between
-(minus) $ 20 to - minus $60.
The entire contract was completed as scheduled and on time.
I have had no system or equipment failures.
7 years ago
Previn T Marquez Littleton, CO
We have a SunPower system installed on our home. The terms, installation, performance and aesthetic of our system has been fantastic. Our system is the right size and the components installed are tidy and hidden as best as possible. We have had our system installed for 2 summers now and it has delivered flawlessly. Our system was installed by Photon Brothers and from sales person to installer and those on the phone have provided A+ service and have answered my questions promptly.
Our thoughts on this installation and service are that if the system runs flawlessly, there will be no other interaction with either SunPower or Photon Bros., becasue all components are operating as intended. The monthly reports and online monitoring are pretty cool too.
7 years ago
David Hutchison Lancaster, CA
My system was installed and operating on June 30, 2017 as promissed. The installation was in conjunction with my house being re-roofed. The Energy Plus Solar installers contacted the roofing company and cordinated everything. The few hiccups with the city inspectors were all handled seemlessly and I was kept abreast of the progress. The Ron S. is my saleman and he has been awesome, great before and after the installation customer service, he handled everything for me. The electricity produced is higher than he told me it would be and we just got out first bill, $1.15. We paid for the system so I can't talk about financing or leasing. If I had to choose a product and installers again I would select Sunpower and Energy Plus Solar. I've been telling all my neighbors and my clients about my panels and my experience.
7 years ago
Jan Galkowski Dedham, MA
Our panels (see yourself at https://goo.gl/mYVzbf) were designed and installed by RevoluSun, an Elite SunPower dealer. These 29 X21-345 panels are a 10 kW system, and we've actually pinned generation up against the SolarEdge Inverter limit of 10.3 kW once or twice. (See https://goo.gl/nbrWNr.) RevoluSun was perfect. Our biggest problem was getting building and electrical approvals in Westwood, MA, a bunch of really conservative people. Amazingly, RevoluSun/SunPower were the only team that were willing to work with what we wanted. We have a moderate tree shading situation, and we are not going to cut trees. So the plan was to OVERBUILD, that is, put up more nameplate generation than we needed, because when we did get clear sky unshaded sun, we wanted to generate like crazy. Sungevity (now bankrupt) wouldn't even consider our home, even if we were going to own the panels. SolarCity wouldn't do the full 10 kW. SunEdison (also bankrupt) came closest to RevoluSun/SunPower, but was only willing to put up 8 kW. Two other suppliers were rejected for other reasons having to do with their process. First Light occurred on 31 December 2015. And we've never looked back. Meantime, RevoluSun has been a fabulous partner and I cannot speak too highly of these marvelous panels.
7 years ago
FRANZ A CRIEGO
I purchased my 2nd system from SunPower, my prior system was a complete disaster. After taking the time to educate myself on the difference in not only Solar Panels but inverters as well, I now have a system that provides me with a net zero PLUS credit useage at the end of each month. I have been monitoring my system on a daily/weekly and monthly basis. Prior to the SunPower installation, I compared the offerings (proposals) between 6 different companies. There is a world of difference. I now have less panels (28 vs 62) and produce substantially more kwh per month. My current system in comparison cost substantially less than my original system even taking into consideration the difference in cost (price) drop over the years. YES you can buy cheaper, but in my estimation you can't get better!
As a plus, my salesman (Alan C) was not pushy and he listened to what it was that I wanted and what my needs were as opposed to what was being offered.
8 years ago Edited September 14, 2021
Chuck Kuhn Milpitas, CA
2010 I decided to go with SunPower panels. Did my homework as 6 yrs ago not a lot of resources or dealers. Once I made decision on panels I shop distributors. When a panel has a warranty of 25 yrs, you can bet the dealer you buy from will not be around. So the Company SunPower is the key, they honor the warranty and had a track record of being in business. They just gave the local Children's Museum here 90 panels that saves the museum $67,000 a yr on electric. They are all over Northern Calif on large projects, schools, churches, commercial and of course homeowners. I like the monitoring system on my cell phone and can read daily output and compare usage monthly or dally from 6 yrs back. It's fun, and I usually get 4 to 6 hundred $$ back from PG & E as credit toward my gas bill. Do your homework. Oh I paid cash and got all the rebates from Government and State. The Government credit carries over year to years if you don't need the $$. Never had a problems panels or dealer who installed.
8 years ago
Shawn K. Redding, CA
Had system installed in June 2015 by AES (Chico, CA). Deposit was $1k. Sales man was NOT pushy like other company sales people. They did clean install. I am Engineer and knowledgable about building codes. They designed they system and installed it beyond code requirements. They worked out what system size worked best for me (utility is PG&E, so tier pricing). My system was designed to keep me in the "cheap" teir. They did not over build/sell system. They were honest about government rebates and told me to check with my tax advisor to make sure I understood how the rebates work. other companies promised things that were not true. In 6 months have had ZERO issues with the system. The monitoring is easy to use. I have compared my system to other friends systems and mine seems to be more efficient (comes on earlier and produces more in low light / cloudy days).
8 years ago
Desta Dunlap West Tehama County, CA
Sunpower Chico - Brian Aguiar, specifically - are fantastic! As anyone hiring a contractor knows, it always feels like there are delays and complications. This was NOT our experience. The timelines we were given were completely accurate and the system is flawless. We currently produce upwards of 85 kWh every sunny day! Also, VERY much to our surprise, a check came in the mail two months after our install. The check value was two months worth of the difference between our average PGE bill (prior to solar) and the monthly payment on the solar system! Completely unexpected - but they basically paid us for the wait time to have the system designed, permitted, installed and verified by PGE! AMAZING bonus! We love our system and now have a $0 PGE bill...can't beat that!
9 years ago
Christian Martell
It almost never works consistently. I have to check the app every day to make sure the panels are working. If I’m not diligent then power is being taken from the grid and I am losing money. The panels costed $10,000 and don’t work consistently. The help center is most likely in the Philippines. When customer service determined that a techinican would have to come look at the issue in person, the email said that they have frozen all work orders because of issues with their contractors. The company has also filed bankruptcy and is looking to be bought in the summer of 2024. This entire thing might be a scam.
4 months ago
Rene Carrillo
Solar system is not the least expensive in the market but decided to go with them because of recommendations by friends and colleagues. All was good for 1.5 years, and now, one of my panels is not working. It has been a month since a case was open and have yet to receive a call from a technician. Customer Service is a joke and do not help. Great at the beginning, but once you have an issue, they do not care to fix your problems. Losing $$ by not having the solar panel generating.
4 months ago
Christopher Jacoby
The SunPower installation in September 2022 "appeared" to go well, but in early 2024, discovered we had roof leaks caused by the SunPower installation (this was confirmed by SunPower technicians too). This resulted in more than $12,000 of repair work, which Timitria Thompson assured would be reimbursed by SunPower when completed.
Work was completed early August and receipts submitted to Timitria at SunPower. She responded that they would be reimbursed. Subsequently, the bankruptcy was announced and now I am not able to get ahold of anyone to confirm payment will be made. This is ridiculous.
4 months ago
Joann S
If I can rate 0 or negative I would! We have panels owned and panels leased. The panels we owned have not been working since April and we have been constantly calling and have escalated but no resolution. I was told they would call to follow up but they never do. I have asked for them to call but they would email instead just to say they have no update. We are now getting notification that our electric bill is way higher than normal. So on top of paying for the solar panel we have we now incurring electricity charges. We live I. IL and summer days most important so w exam save as much solar as we can for fall and winter and yet it’s summer and we end up paying g already. Worst company ever
4 months ago
Reply from SunPower
Hi Joann we are sorry for the inconvenience, if you need assistance, please contact us using the new Help Center in the mySunPower app. You can find the Help Center in the menu under your profile tab in the app. You can also find answers to commonly asked questions and other resources via the Support and Resources page at us.sunpower.com.
Aug. 8th, 2024
Bern Racicot
I have been trying to get in touch with someone about billing and get put on hold from their automated answering system before they just hang up on me. They seem to have shut off my autopay, however, the money was taken out of my account on August 1st. I tried to set up a new account as instructed in a letter I received about changing their billing app, but it will not accept my information. The customer service has been awful since day 1, and it hasn't gotten any better. I took over the lease of the solar panels when I purchased my home last year. If I knew how bad the service would be, I would have never done that.
4 months ago
Reply from SunPower
Hi Bern Racicot, Effective August 1, 2024, all billing, contract, and home selling support will be provided by Launch Servicing. For further assistance, please contact the number listed on your billing statement. Additional support is available by logging into your online SunPower account at https://sunpower.youronlineaccount.com/.
Aug. 8th, 2024
Teresa Larios
I do not recommend Solar Power. Their customer service is aweful. We were sent to the wrong department several times and the solution to our issue was always different every time we called. We are attempting to transfer our solar to the new homebuyers and told us it can take 60 days to do so. It took them 1 month to send all the correct documents and to send to the correct department. We are now on the verge of losing the sale of the home due to Solar Power. Along with that, they are jeapardizing the purchase of our new home because of this delay. If you plan to sell your home, it is a nightmare to transfer the solar over to the new homeowners. I would not recommend.
4 months ago
Reply from SunPower
Teresa, we apologize for any inconvenience, understand your frustration and would like to help. Please send us your account and contact information and we will submit it to our Escalations Team for investigation and follow up. We appreciate you bringing this to our attention and look forward to talking to you soon.
Aug. 8th, 2024
Christine Menezes
Here's a revised version of your review:
---
I am currently a Realtor representing the buy side in a transaction where the sellers have a PPA with SunPower. The experience has been incredibly frustrating. SunPower has been extremely hard to get a hold of, and no one can provide a definitive timeline or even a manager's contact or name. Both the Escrow company and the sellers, buyers, and their representatives have struggled to get through.
The customer service representative who spoke to my buyer was very rude and disrespectful. This is no way to conduct business. It has been 7 weeks, and we still have no resolution. How can a real estate transaction take place with such extended and uncalled-for delays? Families are unable to move on with everything being on hold.
There has been no proper communication or emails from SunPower. Their behavior is very unprofessional and unhelpful. My buyers are significantly burdened, having to commute from San Diego to Temecula four times daily because the transfer isn't complete. School starts in a week, and this situation has caused unnecessary stress and inconvenience. I do not recommend SunPower based on this experience!!
4 months ago
Reply from SunPower
Christine, we're sorry to read about your current experience and issues regarding the sale/purchase of your client's home. Please send us a private message here on Best Company and will we happily submit it the appropriate team for further investigation and follow up. We want to restore your faith in SunPower and look forward to talking to you soon.
Aug. 8th, 2024
J Hawkins
Made inaccurate statements and kept changing their responses after calling them out on it. Made promises that did not appear in the agreement. Eventually, they went out of business and did not tell me. When I reached out asking about delays they shared they are "not taking any new leases", even though my agreement was signed prior to this announcement. They began searching for other companies that are under SunPower to pass the project on to, but without the benefits promised with SunPower, one of them being a company they spoke negatively about and encouraged me not to go with. Going out of business for a reason, over promise, under deliver, bold faced lies. Dodged a seriously terrible situation with them going out of business when they did.
4 months ago
Anthony Joseph DiPlacito
poor, poor customer service. signed up in December 2024 now August 2024 and not hooked up yet. Constant delay's no contacts with state consumer affairs or their own engineers to ok the project. Finally got the system installed in May but Failed inspection in July because of paperwork not finished correctly. Was told it would be taken care of next week, two weeks now no calls or emails and they won,t answer the phone to let us know wha'ts going on. PGE just let us know today that it will be 30 days for ok from the solar company to turn us on , so we save NO money this summer on our electric bill when it is so high. Why did we go solar, sure don't need the aggavation
4 months ago
Reply from SunPower
Anthony, we want to restore your faith in SunPower and apologize that your expectations have not been met. We have escalated your case and concerns for investigation and follow up regarding your system operation. Thank you for bringing this to our attention and we look forward to talking to you soon.
Aug. 1st, 2024
Margo White
My system has been half down due to a failed inverter for over 3 1/2 months now. My electric bill has soared over $1000 and I can't get anyone to fix my system. Rather than sending someone out to diagnose my system, Sunpower had me, the homeowner, do all the troubleshooting for them. They refused to send a tech out prior to declaring bankruptcy, stalling me on the repair for more than a month before flat out stating they had no one to send. Then they closed my case without asking or taking any action to remedy my situation. Now I reopen the case every time they close it, which is roughly once a week.
5 months ago Edited September 23, 2024
Reply from SunPower
Margo, we'd like to help you with your current system issues and concerns. Please send us a private message here with your account and contact info and we will follow up with our Escalations Team to help make sure your system is performing to your expectations. We appreciate you bringing this to our attention and look forward to talking to you soon.
Aug. 1st, 2024
Krista Diamantopoulos
I have been extremely dissatisfied with this company. My husband called the company back in January 2024 to inform them that 7 out of our 20 solar panels were not working. They told us they would put an order in for the parts and once the parts came in they would contact us to schedule an appointment for someone to come out and repair them. It is now July and the issue has still not been remedied. We have called them every month since to get an update and try and figure out what the hold up is. We continue to get the same run around that either the order was put in wrong, the parts aren’t ready, they are waiting on the other company to schedule a date but it doesn’t actually seem that anyone knows anything. They have not been proactive about contacting us, we have always had to be the ones to reach out to them which involves long wait times with little to no new information. It has been extremely frustrating and if I could do it all over again I would choose a different company.
5 months ago
Reply from SunPower
Krista, I am sorry to read about your experience and apologize that your expectations have not been met. We'd like to help get your case escalated and require additional information. At your earliest convenience please send us a private message with your account and contact details and we will submit your concerns to our Escalations Team to investigate and follow up. We appreciate you bringing this to our attention and look forward to talking to you soon.
Jul. 25th, 2024
Dom Tedeschi
I originally signed an agreement in nov 2023. After receiving many excuses for the delay, panels were installed on 6/28. Was told I would be contacted within a week to complete setup. As of 7/23 I’ve reached out to installer (js industries llc) 4 times. They’ve not answered calls or responded to message sent. I was given installers contact information by Sunpower support along with a Sunpower email address should I require additional help. When I sent an email to Sunpower requesting assistance, I received an automated response that the address was not monitored. My project manager represents energypal an authorized Sunpower distributor.
I will update this review if the situation improves.
5 months ago
Reply from SunPower
Dom, we'd like to help resolve your current concerns and appreciate you bringing this to our attention. Please send us a private message with your account and contact information and we will have a specialist follow up to assist you. Thank you for bringing this to our attention and we look forward to talking to you soon.
Jul. 25th, 2024
Luciano Virgilio
The overall function of the (very expensive) solar panels and batteries is acceptable. However, the app to monitor the system and its functionality is beyond lame! Whenever I try to log in to see the production, the app either won't load up the data or accept my credentials requiring me to reset the password. And customer service assistance is practically useless since they always have a pre-recording stating that the app is experiencing delays in displaying the data and that are working as fast as possible to resolve the issue. Clearly, the resolution is not working considering that this review is based on at least the past 12 months of attempts.
I feel like the app needs to be scrapped and redesigned by someone able to create a working app.
6 months ago
Reply from SunPower
Hi Luciano we are sorry for the inconvenience, if you need assistance, please contact us using the new Help Center in the mySunPower app. You can find the Help Center in the menu under your profile tab in the app. You can also find answers to commonly asked questions and other resources via the Support and Resources page at us.sunpower.com.
Jun. 5th, 2024
Verified Customer
Review Source
Fred
My main complaint is my roof was ruined in the hailstorm and I can't get sunpower to come out and take it off and put it back on. Their equipment seemed pretty good. Install was excellent.
1 year ago
Reply from SunPower
Hi there Fred! We are sorry to hear about the storm. Contact our support team at 1-800-SUNPOWER (1-800-786-7693) or email customersuccess@sunpowercorp.com with your contact details. We will reach out to assist you and work towards a resolution. We value your business and thank you for bringing this to our attention.
Jul. 25th, 2023
Verified Customer
Review Source
Dan Doidge Lake Havasu City, AZ
Shaun and Jimmy were the best installers that I could of asked for. They were very knowledgeable and fast! They really deserve a large bonus this year!
1 year ago
Reply from SunPower
Your feedback is essential to us in improving our services; thank you for sharing your experience. We are thrilled that Shaun and Jimmy provided helpful service. Please reach out to us if you need any assistance. Thank you for helping us change the way our world is powered.
Jul. 19th, 2023
Verified Customer
Review Source
Glenn Zinter
Liked installation of panels. Liked system’s durability in face of two of Denver Colorado’s hail storms.
Liked ability to monitor system on a device
1 year ago
Reply from SunPower
Glenn, we are delighted to read you are pleased with your panels and system. Thank you for helping us change the way our world is powered!
Jul. 17th, 2023
Verified Customer
Review Source
John Groff
I enjoy the lower power bill and when the grid goes off line I have backup power. Lost power three time from the grid since I had the solar and battery backup installed.
1 year ago
Reply from SunPower
Hi John, we are so happy to see how satisfied you are with your SunPower system. Please reach out in the future with any further questions that may arise or any additional feedback. Seeing clients happy and confident with their results in choosing SunPower is always a pleasure. Thank you for helping us change how our world is powered!
Jul. 12th, 2023
Verified Customer
Review Source
Kenneth
They've been very helpful. We've had to call a couple times and they gave us answers right away, was not hard to contact anybody, and the service was great.
1 year ago
Reply from SunPower
We are happy to read you are enjoying your system and received exceptional experience, Kenneth. Thank you for helping us change the way our world is powered!
Jun. 22nd, 2023
Verified Customer
Review Source
Christine Chicago, IL
SunPower panels are performing as estimated. We are very happy with the final installation and ongoing solar production. Communication was great throughout the process
1 year ago
Reply from SunPower
Christine, we appreciate the wonderful review. It is great to read that we have met your expectations. Congratulations on going solar and thank you for helping us change the way our world is powered!
May. 30th, 2023
Verified Customer
Review Source
Jimmy WA
Like the product because of the product was built with the house what I dislike of the new product was the fact that you could not tie into the old or old into new system
1 year ago
Reply from SunPower
Jimmy, we appreciate your review and delighted to read that you are enjoying your system. If you still have questions please call our support team at 1-800-SUNPOWER (1-800-786-7693) or shoot us an email to customersuccess@sunpowercorp.com. Thank you for your feedback and we look forward to talking to you.
May. 24th, 2023
Verified Customer
Review Source
Charles Brighton, CO
Installers took a bit longer than expected. I referred my neighbor Greg and Kathy but didnt recieve a presento. I loved the job your guys did . The system is working flawlessly. Thank you.
1 year ago
Reply from SunPower
We sincerely appreciate you sharing your SunPower experience. It's always a goal to provide our customers with the best service possible. If you still have questions, please call our support team at 1-800-SUNPOWER (1-800-786-7693) or email us at customersuccess@sunpowercorp.com. Thank you for helping us change the way our world is powered!
May. 17th, 2023
Verified Customer
Review Source
Napoleon San Jose, CA
They kept me updated. They were very thorough, great customer service. They were clean and they were on time, which is important. So far we haven't had any issues.
1 year ago
Reply from SunPower
We appreciate the glowing review and are thrilled that the team exhibited outstanding professionalism. If there is anything that we can assist with in the future, don't hesitate to contact us. Thank you for helping us change the way our world is powered!
Apr. 13th, 2023
Verified Customer
Review Source
Douglas Wolcott, CT
They're a publicly traded, well-known company that was gonna be around over the 20 year span I'm paying them off.
My system worked right away. It was pretty easy and seamless to install.
1 year ago
Reply from SunPower
Douglas, it is wonderful to read how exceptional your experience has been. Thank you for helping us change the way our world is powered!
Jan. 19th, 2023
Verified Customer
Review Source
Deborah Glendale, AZ
Originally it went fine, but for the new monitor that we're waiting for, we're still waiting on that and it's been about 10 months. Up until this monitor problem, everything was fine.
1 year ago
Reply from SunPower
Deborah, we appreciate the kind review. Please respond to this review with a private message and we would be happy to investigate your issue and get you in touch with the appropriate team for assistance. Thank you for helping us change the way our world is powered!
Jan. 16th, 2023
Verified Customer
Review Source
Jacob West Covina, CA
It was brand new, it looks great and it works well. I think they were very attentive during the setup and sales process. Now that I've had a couple of follow up questions, the responses have been taking longer.
1 year ago
Reply from SunPower
Hi Jacob, we appreciate your feedback and it is great to read your system is working to your standards. If you still have follow up questions you need assistance with please send us a private message here on Best Company. We would be happy to get you connected with the appropriate team for aid. Thank you for helping us change the way our world is powered!
Jan. 16th, 2023
Verified Customer
Review Source
Mike Milton, MA
The panels I purchased had superior performance and a superior, enforceable warranty. Sunpower also managed the permitting, design, and construction process smoothly.
1 year ago
Reply from SunPower
Mike, it was wonderful to read your experience has continued to be exceptional throughout the installation process. Thank you for helping us change the way our world is powered!
Jan. 5th, 2023
Verified Customer
Review Source
Harry Mooradian Pomona, CA
Very professional great service , everything is explained step by step process, the only problem was my city took a while to issue the permit, otherwise top notch
2 years ago
Reply from SunPower
We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!
Dec. 22nd, 2022
Verified Customer
Review Source
Anonymous San Mateo, CA
I had a great team, they knew what they were doing. I had a steep roof and they had all the safety measures and I was incredibly impressed at the great job they did.
2 years ago
Reply from SunPower
We are thrilled to see how satisfied you are with the team and their installation process. We're always here to help and are just a call, message, or email away. Thank you for helping us change the way our world is powered!
Dec. 21st, 2022
Verified Customer
Review Source
Bret Surprise, AZ
I've only had to use their customer support once, but they were responsive, fixed the problem over the Internet connection to the system and it was not an issue.
2 years ago
Reply from SunPower
Bret, your feedback and review are truly appreciated. Thank you for helping us change the way our world is powered!
Dec. 21st, 2022
Verified Customer
Review Source
George Glen Ellen, CA
It was done very professionally. The workers knew in depth what was needed to do a clean installation. I was very particular about conduit routing and they took care of my needs and addressed them.
2 years ago
Reply from SunPower
Hi, thanks for leaving a review and providing us with your feedback. It's great to see you received great assistance from the team regarding any concerns you had. Please feel free to contact us again if there is something we help with in the future.
Dec. 21st, 2022
Verified Customer
Review Source
Joseph Cupertino, CA
I like the way that the panels fit together neatly. The system interfaces with our tile roof fairly well and I like the fact that the inverters are in the panels.
2 years ago
Reply from SunPower
It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Please reach out to us with any questions or concerns in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!
Dec. 21st, 2022
