SunPower: Read 4,360 User Reviews From Real Homeowners

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Verified Customer

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Keith Williamsburg, VA

Everybody had been nice and explained things well. I got a discount through my company. I am still waiting for my panels to be inspected. It seems to take a long time to get that done.

3 years ago

Reply from SunPower

Hi Keith, thank you for the review. It is nice to see the team was able to explain everything to you comprehensively. We apologize for the wait in regards to your inspection, if it is taking longer than initially expected we would be happy to look further into this for you. Please reach out with your personal information in a private message and we will open a case with an Executive Support Specialist on your behalf. We value and appreciate your time, and look forward to hearing back. Thank you for choosing SunPower.

Oct. 20th, 2021

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Verified Customer

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Gaurav Naperville, IL

So far sun power is working as expected. I don’t have any complaints. It is really professional. The incentives were a big thing for me. It has gone to plan.

3 years ago

Reply from SunPower

We are so happy to see everything has met your expectations, Gaurav. We take pride in our customer service and truly appreciate the compliments. Thank you for choosing SunPower, and helping change the way our world is powered.

Oct. 20th, 2021

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Verified Customer

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Steven Huntington Beach, CA

Everyone involved in the process is communicative and responsive. It has gone smoothly. I find them very professional and transparent with all the necessary information.

3 years ago

Reply from SunPower

We are so thrilled that your experience was smooth from beginning to end, Steven. We sincerely appreciate your review and thank you for helping us change the way the world is powered.

Oct. 20th, 2021

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Verified Customer

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Steven Dixon, IL

I wish the sunpower app would work better. It needs some improvement. The rest of the system seem to be working fairly well. It isn’t costing me anything.

3 years ago

Reply from SunPower

Thanks for the feedback will we pass this on to our team. It is good to see that your system is working fine and saving you money. Please reach out to us if issues to questions occur in the future with your system. We'd be more than happy to assist you.

Oct. 20th, 2021

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Verified Customer

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Susan Ojai, CA

Customer service is very helpful and answered all my questions. They were very smooth and got things done quickly. Everything they said they would do, they did.

3 years ago

Reply from SunPower

Hi Susan, we are so happy to hear how smoothly and quickly things were handled for you. Thank you for helping us change how our world is powered!

Oct. 16th, 2021

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Verified Customer

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Malcolm Lake Ozark, MO

They are always there for you. When you phone them they phone you straight back within ten minutes. They put the stuff up very easy and quick, done within two days.

3 years ago

Reply from SunPower

Hey there Malcolm, we strive to make communication a priority and appreciate your review. Thank you for helping us change the way our world is powered; welcome to the SunPower family!

Oct. 25th, 2021

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Verified Customer

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Mary Santee, CA

They were a great company to work with. They always kept me up to date on the progress on the installation. It all went well. Any questions were answered.

3 years ago

Reply from SunPower

We are so thrilled to see how satisfied you are with the installation process, Mary. Thank you so much for choosing SunPower. Please reach out to us with any questions you may have in the future.

Oct. 25th, 2021

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Verified Customer

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Guy Shingle Springs, CA

Leading edge technology with a long term warranty. It is wonderfully set up. They are very courteous and care about the work they do. They take pride in it.

3 years ago

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Verified Customer

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James Bakersfield, CA

Good quality equipment. The company is very professional and courteous. I was kept informed every step of the way. I have recommended them to other people.

3 years ago

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Verified Customer

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MARION K SPAULDING Colchester, CT

I had the greatest customer service with SAVKAT - they were professional, and my project and installation moved along, they kept me informed throughout the entire process.

3 years ago

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Verified Customer

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Michael Quicho

I highly recommend it. I think it is great. It is working fine. We had to redo some designs to be according to the county ordinances but for the most part it was good.

3 years ago Edited January 10, 2024

Reply from SunPower

Hi Michael, thanks for the kind review! We are delighted to hear your system is working well. We are here and ready to answer any questions that may arise in the future. Thank you for helping us change how our world is powered!

Oct. 14th, 2021

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Verified Customer

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Ronald Lowe Fullerton, CA

After researching numerous solar panels, I was impressed by the manner SunPower panels were constructed in durability and degradation rate over a period of time.

3 years ago

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Verified Customer

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Wojciech Florkiewicz Bethany, CT

After agreeing to the price, permits Etc. Quick professional Clem installation. One think I wish to have better options and understanding of the power bank batteries.

3 years ago

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Verified Customer

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Robert Calabrese Palm Coast, FL

When a case is opened and you call for update you can only get to the customer service rep in a call center. You cannot directly communicate with tech. It took more than 21 days to resolve isdue

3 years ago

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Verified Customer

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Michael Ridott, IL

The process went very smoothly. The technicians were very friendly and supportive. It was great experience. They have the best solar panels. I am very happy.

3 years ago

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Verified Customer

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Jon Livermore, CA

I got quotes from 3 different solar companies and SunPower won among them for their reputation and great warranty. The installation went well and I'm very happy with the panels and system we bought.

3 years ago

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Verified Customer

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Ponzella Fresno, CA

Their customer service usually answers all our questions. The system seems to be learning my energy usage, so I would definitely recommend them to others.

3 years ago

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Verified Customer

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Keith Palm Desert, CA

The person handling my account was very informative and I was happy when he answered all my phone calls immediately when I had questions. The system seems to be working okay.

3 years ago

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Verified Customer

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Stewart Card Lubbock, TX

James G. is a great asset to Freedom Solar and an amazing representative for SunPower. The product is newly installed and done with great pride and care.

3 years ago

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Verified Customer

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Kent Redlands, CA

Been with them for over ten or fifteen years and there have been no problems, I have recommended them several times. The installation process went quickly and efficiently.

3 years ago

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Verified Customer

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Louia San Antonio, TX

So far it seems to be very durable. We had a hail storm come through and the panels are still in tact. There are not cracks. Everything has gone well.

3 years ago

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Verified Customer

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Jack W Harmon Fairfield, CA

I am very happy with the equipment. Their customer service has been able to answer all my questions either on the phone right then and there or they get back to me.

3 years ago

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Verified Customer

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Charles Tesler Amagansett, NY

Good and reliable company. The technicians who installed the system were knowledgeable and respected me and my home. Generally a nice group of people to work with from sales to completion of my solar system.

4 years ago

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Verified Customer

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Diann Fresno, CA

I can get on the dashboard and watch my solar savings going on. I've called the company to ask questions and they immediately answer everything to my satisfaction.

4 years ago

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Verified Customer

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Anna Houston, TX

I decided to go with SunPower because they are leading the nation in price-cost evaluation. As soon as I had any issues that came out the same day to take a look.

4 years ago

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Verified Customer

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Weston Carroll Mariposa, CA

Sun power is a great product that was matched with great customer service. I was taking care of from start to beginning with all my questions asked in a very timely manner!

4 years ago

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Verified Customer

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eddie Norwalk, CT

I did a lot of research found out that these are the best solar panels around...i know you pay a little more for them but,sunpower panels are the best.

4 years ago

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Verified Customer

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Jose Grullon Huntington Station, NY

I‚Äôve been searching but panels that can produce the highest power in the industry for 8 years and SunPower has the one I need for my small roof.

4 years ago

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Verified Customer

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Carlos Rodriguez Killeen, TX

Customer service and technical support. They walked my through the whole process to get the solars panels need them for my house in the easiest way possible

4 years ago

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Verified Customer

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Laurie Kaneshiro Honolulu, HI

Super service! Immediate communication. Fast quote, permitting coordination, installation and follow up! I loved their panels, back ip battery and people!

4 years ago

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Verified Customer

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Fred Hinds Lincoln, CA

Very helpful. Smooth transition from old GE solar tiles that quit working and warranty not honored to a great company SunPower/ Capital City Solar. . .Thank you.

4 years ago

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Verified Customer

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Charlie

The installation was excellent. I like the fact that their wiring is copper instead of aluminum. I think this company is very professional and fairly priced.

4 years ago

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Verified Customer

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Jennifer

Customer support was very helpful throughout the whole process. The installation went smoothly, and I like that the system is guaranteed for 25 years.

4 years ago

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Verified Customer

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John

Installation went fine with no problems. The only issue I had was that the sales representative that sold them to me said they were not going to replace some of my original solar panels.

4 years ago

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Verified Customer

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Joe G.

Excellent support and results from start to finish! Entire process completed in less than 6 weeks and producing enough electricity to offset the entire electric bill.

4 years ago

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Verified Customer

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Stacey Torres

Kept me up to date with all stages of the install. They were on time, cleaned up after install and everything worked perfectly from the day it was installed.

4 years ago

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Verified Customer

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James L Holder

Solar panels are performing as promised. Freedom Solar Power installed the panels and the installation was on time and trouble-free. The SunPower warranty provides confidence in the product and a secure feeling.

4 years ago

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Verified Customer

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Eileen ORourke

Excellent service and the sales person completely explained the panels, system and process. Installation was completely organized, communicated and comfortable.

4 years ago

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Verified Customer

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Connie Dickens

Our SunPower system covered all but $6 for our October electric bill. This is a savings of over $75 from what we would have paid the electric company.

4 years ago

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Verified Customer

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Brian Sunseri

Great service. Easy and super friendly installers. Sales rep was available for question quick. Real super simple app to help follow the production of system daily

4 years ago

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Verified Customer

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Deedee

The process of getting solar was really painless. Our rep was professional and available. We haven't had any issues so far and are happy to finally have solar.

4 years ago

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Verified Customer

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Shawn Shafai

Seems like a very high quality system with great backing support organization and warranties. My system has produced and worked exactly as design and expected.

4 years ago

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Verified Customer

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robert lawrence

I just found the communication between Summit Solar, SunPower, and ComEd very poor. In the end it will be fine, but due to the poor communication we are now going to get bill for a 3 month lump sum. That kinda stings.

4 years ago

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Verified Customer

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Anonymous

Everyone was professional and there was a plan for each step and we were advised prior to any actions taking place so we understood the process every step of the way.

4 years ago

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Verified Customer

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California Solar Electric Company, Michael Burnstein Grass Valley, CA

sunPower put in what we needed for our home. It's efficient and is working just to our satisfaction and the crew was incredibly courteous and knowledgeable.

4 years ago

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Verified Customer

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Jen San Diego, CA

Excellent customer service and professional but O would have liked to have been informed about the issue with having to pay for Lein Removals on the solar every time I refinance on the Solar

4 years ago

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Verified Customer

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Richard A. Nieves Crystal Lake, IL

Great overall product! The company makes all the components, leading to less headache down should issues arise. The fit and finish are excellent and I love the power output.

4 years ago

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Verified Customer

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Marissa Lopez Murrieta, CA

Fast and efficient service. From start to finish the kept me in the loop of what to expect next. Everyone was very knowledgeable regarding their product.

4 years ago

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Verified Customer

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David C. Lincoln, CA

Excellent customer service, superb communication throughout the entire process, and quality of their products ensured long term results and peace of mind.

4 years ago

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Verified Customer

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Dan

SunPower was very professional and easy to work with, They sized, installed and city inspected everything within a few weeks. My system is working great!

4 years ago

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