SunPower: Read 4,360 User Reviews From Real Homeowners

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Verified Customer

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Robin Hordon Kingston, WA

The physical products are fine. The "online" services are a disaster. If you think that your product will forge forward WITHOUT the consumer being able to "monitor" the productivity OF your PV cells and their hourly/daily output...you are NIAVE!!!

2 years ago

Reply from SunPower

Thank you for your valuable input. Our services are constantly being improved upon by leveraging valuable feedback like yours. Currently, we are actively working to integrate a panel-level monitoring into both the mySunPower app and the web portal so that you can see performance at the individual panel level. This feature will be released in the first quarter of 2022. You should be notified when this feature is available within the app / web portal. We recognize that our monitoring has room for growth, but we are actively improving upon it and sincerely apologize if it does not meet your expectations currently.

Feb. 16th, 2022

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Verified Customer

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Anonymous Beaumont, CA

Really, really, really quick, the whole preocess took about three months. Every time I call they answer my questions with the answer that I was looking for.

2 years ago

Reply from SunPower

It is great to read how quick and efficient your experience has been. We sincerely appreciate the feedback and that your for helping us change the way our world is powered!

Feb. 15th, 2022

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Verified Customer

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Eric Garland, TX

It has performed as expected or above and I'm very happy with the consistency and the performance level. Installation was excellent they arrived on time they completed the installation despite my problems with the commissioning the service.

2 years ago

Reply from SunPower

Eric, we sincerely appreciate the feedback. It is wonderful to read that you are happy with the consistency and quality of your system as well as the installation process. If you would like to discuss the commissioning service issue you listed, please send us a direct message with your contact and account information. We would be happy to assign you an Executive Support Specialist to assess your account and reach out to you. Thank you for helping us change the way our world is powered!

Feb. 15th, 2022

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Verified Customer

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Corey Victorville, CA

They responded to me everytime I've had a question or need. It went pretty smooth, no real glitches, nothing that wasn't overcome shortly or within a short period of time.

2 years ago

Reply from SunPower

It is wonderful to hear all the nice things you had to say, Corey. We appreciate you taking the time out to post a review for us. If there are any inquiries we can assist with in the future, please feel free to contact us.

Feb. 15th, 2022

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Verified Customer

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Clare Apache Junction, AZ

Customer service is pretty good. If I have any questions I call up and get an answer right away so that works out. It is heavily constructed and everything seems to work fine.

2 years ago

Reply from SunPower

Hi Clare, thank you very much for the kind words. We are happy to see that your customer experience with our representatives has gone great for all the times you called. Please don't ever hesitate to contact us for any issues or concerns.

Feb. 15th, 2022

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Verified Customer

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Ronald Sailor Saint Augustine, FL

I would have rated Sun Power a five except for the monitor being inaccurate for about a month now. The engineer fixed it again about four days ago and I still am not sure it is reporting accurately.

2 years ago

Reply from SunPower

Hi Ronald, we apologize that you had a monitoring issue. Your feedback is essential to us in improving our services, and we would be more than happy to look into this more. When you have a moment, please send us a private message with your contact details, and we will have an Executive Support Specialist contact you. Our team is always ready to help.

Jan. 25th, 2022

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Verified Customer

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Donna Lampson Indio, CA

Presentation, quality of product, a one stop shop-they manufacture, sell and install their own materials, responsiveness, overall a great company for your solar needs.

2 years ago

Reply from SunPower

Thank you so much for this glowing recommendation! We sincerely appreciate the feedback and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.

Jan. 25th, 2022

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Verified Customer

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Edda

They came they what they needed to to and I did have to have somebody come outbecause something was not up to par. But so far I haven't had any problems.

2 years ago

Reply from SunPower

Hi Edda, thanks for leaving a review. We are glad to see that your issue was resolved and you've had a good experience so far with us. Feel free to contact us if there is anything we can help with in the future.

Jan. 24th, 2022

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Verified Customer

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Wanona Winslow, IL

Really appreciate how it is financed. The workers who installed it were very diligent. The supervisor was very knowledgeable. I recommend purchasing from SunPower.

2 years ago

Reply from SunPower

Thanks for taking the time to post a review for us, Wanona. We are delighted to see that you received excellent customer service and all your questions were answered. It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Feel free to contact us if you have more questions in the future. Thanks for helping us change how our world is powered!

Jan. 20th, 2022

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Verified Customer

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David Leander, TX

There were some delays because of some issues but beyond that it was fine. It is a quality product and US manufactured which I would much prefer over foreign made.

2 years ago

Reply from SunPower

David, we appreciate the kind review and feedback. Send us a private message if you ever have a question down the line. Thank you for helping us change the way our world is powered!

Jan. 14th, 2022

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Verified Customer

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Christine San Jose, CA

Installation was very good. Customer service has also been really good. I think they are very trustworthy. I did a lot of research before I bought it.

2 years ago

Reply from SunPower

Christine, we are so happy to hear your experience has supported your research. We appreciate the kind words and wonderful feedback. Thank you for helping us change the way our world is powered!

Jan. 14th, 2022

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Verified Customer

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Joel Tudisco Canterbury, CT

I view SunPower as a well oiled machine. The process for going solar was guided by SunPower every step of the way. All questions have been answered promptly.

2 years ago

Reply from SunPower

It is fantastic to read how satisfied you are with your SunPower system and experience, Joel. We really appreciate the feedback, and are here to help anytime you have a question in the future. Thank you for helping us change the way our world is powered!

Jan. 5th, 2022

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Verified Customer

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Thomas Jordan North Hollywood, CA

Easy to work with and reliable so far. Not impressed with their choice in loan company. TU does not even follow their own policies as written on bills.

2 years ago

Reply from SunPower

Thomas, we appreciate the review and feedback. Send us a private message if you would like us to follow up with you on any issues you may have like your loan. We would love to help and hear from you any time. Thank you for helping us change the way our world is powered!

Jan. 5th, 2022

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Verified Customer

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Ann M Ahumada Antioch, CA

My advisor sold me a good package/bundle. I pay $100 to lease my panels and about $25 a month, every month except this December where my bill was $100.

2 years ago

Reply from SunPower

We are glad to see you enjoying your bundle, Ann. Let us know if you have any questions, we are always ready to lend a helping hand or ear. Thank you for helping us change the way our world is powered!

Jan. 5th, 2022

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Verified Customer

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Rich Bellmore, NY

Seems to be very efficient and produces good power. It took two days and a half days to install in the wall of our attic. They were doing it quickly and they were courteous.

3 years ago

Reply from SunPower

It is terrific to hear how quickly and amicably the process was for you, Rich. Thank you for helping us change the way our world is powered!

Dec. 17th, 2021

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Verified Customer

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Mark Escalon, CA

Working like it is supposed to so I am happy with it. I have been very pleased with the company so far. I haven't had any problems. Installation went very good.

3 years ago

Reply from SunPower

What a wonderful review, Mark. We are thrilled to hear how satisfied you are with your service, system, and installation. Thank you for helping us change the way our world is powered!

Dec. 17th, 2021

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Verified Customer

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John Eakins

Great to work with but never got an answer about why the new app told me I had a problem. You just made it so that it didn't tell me there is a problem.

3 years ago Edited January 10, 2024

Reply from SunPower

Thanks for taking the time out to post a review, John. I am glad that you enjoyed the sales and installation process. We apologize for the issue you had with the app it's a relief to see the issue has been resolved. Thanks again for the feedback it means a lot to us. Please reach out to us if there is anything that comes up that we can assist with.

Nov. 29th, 2021

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Verified Customer

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Diana dL Fresno, CA

I would have given a 5, but my only thought is I do wish they had a cheaper cleaning service. After you get your solar, you're on your own for cleaning. And just washing them down with a hose does not seem sufficient.

3 years ago

Reply from SunPower

Thanks for the feedback we will pass this on to our team. We hope you are enjoying your system if there are any issues that occur please contact us. We are always here to assist. Thanks again!

Nov. 1st, 2021

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Verified Customer

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Leonard Pezzano Sequim, WA

Great solar panels. The all black finish look so much better than the old panels. Most people don't even notice them on my roof. They output power even on cloudy days.

3 years ago

Reply from SunPower

Hi Leonard, thank you for the kind words. Great choice on the panels the black finish does have a sleek design look to it. We are pleased to see that you are getting power even on cloudy days. If you ever have questions or concerns feel free to contact us. We'd be more than happy to help.

Nov. 1st, 2021

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Verified Customer

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Gaurav Naperville, IL

So far sun power is working as expected. I don’t have any complaints. It is really professional. The incentives were a big thing for me. It has gone to plan.

3 years ago

Reply from SunPower

We are so happy to see everything has met your expectations, Gaurav. We take pride in our customer service and truly appreciate the compliments. Thank you for choosing SunPower, and helping change the way our world is powered.

Oct. 20th, 2021

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Verified Customer

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Keith Williamsburg, VA

Everybody had been nice and explained things well. I got a discount through my company. I am still waiting for my panels to be inspected. It seems to take a long time to get that done.

3 years ago

Reply from SunPower

Hi Keith, thank you for the review. It is nice to see the team was able to explain everything to you comprehensively. We apologize for the wait in regards to your inspection, if it is taking longer than initially expected we would be happy to look further into this for you. Please reach out with your personal information in a private message and we will open a case with an Executive Support Specialist on your behalf. We value and appreciate your time, and look forward to hearing back. Thank you for choosing SunPower.

Oct. 20th, 2021

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Verified Customer

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Don Hinsdale, IL

I wish they were honest with their prices. It is offered as a lease program with no money out of pocket. I was told it would be 90 for the lease and electric for a month but it is 90 for the lease alone. Installation went smooth and it is working to my expectations.

3 years ago

Reply from SunPower

Hi Don, we are delighted that the installation went smoothly, and is meeting your expectations. That being said, we sincerely apologize for any misleading information and would love the opportunity to restore your confidence in SunPower. Please send us a private message with your personal contact information as we would love to open a case and assign you an Executive Support Specialist. We look forward to hearing from you and thank you for your feedback.

Oct. 20th, 2021

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Verified Customer

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Judith Sonoma, CA

At this point they are very expensive but the service is as exactly what they said. They are knowledgeable and prompt and courteous. Everything seems great.

3 years ago

Reply from SunPower

Judith, we appreciate your feedback and are so appreciative of your review. We pride ourselves on our customer service and see your experience was no exception. Please reach out to us in the future with any questions you may have. Thank you for helping us change the way our world is powered!

Oct. 20th, 2021

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Verified Customer

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Steven Huntington Beach, CA

Everyone involved in the process is communicative and responsive. It has gone smoothly. I find them very professional and transparent with all the necessary information.

3 years ago

Reply from SunPower

We are so thrilled that your experience was smooth from beginning to end, Steven. We sincerely appreciate your review and thank you for helping us change the way the world is powered.

Oct. 20th, 2021

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Verified Customer

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Steven Dixon, IL

I wish the sunpower app would work better. It needs some improvement. The rest of the system seem to be working fairly well. It isn’t costing me anything.

3 years ago

Reply from SunPower

Thanks for the feedback will we pass this on to our team. It is good to see that your system is working fine and saving you money. Please reach out to us if issues to questions occur in the future with your system. We'd be more than happy to assist you.

Oct. 20th, 2021

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Verified Customer

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Susan Ojai, CA

Customer service is very helpful and answered all my questions. They were very smooth and got things done quickly. Everything they said they would do, they did.

3 years ago

Reply from SunPower

Hi Susan, we are so happy to hear how smoothly and quickly things were handled for you. Thank you for helping us change how our world is powered!

Oct. 16th, 2021

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Verified Customer

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Malcolm Lake Ozark, MO

They are always there for you. When you phone them they phone you straight back within ten minutes. They put the stuff up very easy and quick, done within two days.

3 years ago

Reply from SunPower

Hey there Malcolm, we strive to make communication a priority and appreciate your review. Thank you for helping us change the way our world is powered; welcome to the SunPower family!

Oct. 25th, 2021

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Verified Customer

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Guy Shingle Springs, CA

Leading edge technology with a long term warranty. It is wonderfully set up. They are very courteous and care about the work they do. They take pride in it.

3 years ago

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Verified Customer

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Mary Santee, CA

They were a great company to work with. They always kept me up to date on the progress on the installation. It all went well. Any questions were answered.

3 years ago

Reply from SunPower

We are so thrilled to see how satisfied you are with the installation process, Mary. Thank you so much for choosing SunPower. Please reach out to us with any questions you may have in the future.

Oct. 25th, 2021

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Verified Customer

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James Bakersfield, CA

Good quality equipment. The company is very professional and courteous. I was kept informed every step of the way. I have recommended them to other people.

3 years ago

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Verified Customer

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MARION K SPAULDING Colchester, CT

I had the greatest customer service with SAVKAT - they were professional, and my project and installation moved along, they kept me informed throughout the entire process.

3 years ago

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Verified Customer

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Michael Quicho

I highly recommend it. I think it is great. It is working fine. We had to redo some designs to be according to the county ordinances but for the most part it was good.

3 years ago Edited January 10, 2024

Reply from SunPower

Hi Michael, thanks for the kind review! We are delighted to hear your system is working well. We are here and ready to answer any questions that may arise in the future. Thank you for helping us change how our world is powered!

Oct. 14th, 2021

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Verified Customer

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Ronald Lowe Fullerton, CA

After researching numerous solar panels, I was impressed by the manner SunPower panels were constructed in durability and degradation rate over a period of time.

3 years ago

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Verified Customer

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Wojciech Florkiewicz Bethany, CT

After agreeing to the price, permits Etc. Quick professional Clem installation. One think I wish to have better options and understanding of the power bank batteries.

3 years ago

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Verified Customer

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Robert Calabrese Palm Coast, FL

When a case is opened and you call for update you can only get to the customer service rep in a call center. You cannot directly communicate with tech. It took more than 21 days to resolve isdue

3 years ago

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Verified Customer

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Keith Palm Desert, CA

The person handling my account was very informative and I was happy when he answered all my phone calls immediately when I had questions. The system seems to be working okay.

3 years ago

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Verified Customer

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Ponzella Fresno, CA

Their customer service usually answers all our questions. The system seems to be learning my energy usage, so I would definitely recommend them to others.

3 years ago

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Verified Customer

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Jon Livermore, CA

I got quotes from 3 different solar companies and SunPower won among them for their reputation and great warranty. The installation went well and I'm very happy with the panels and system we bought.

3 years ago

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Verified Customer

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Michael Ridott, IL

The process went very smoothly. The technicians were very friendly and supportive. It was great experience. They have the best solar panels. I am very happy.

3 years ago

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Verified Customer

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Stewart Card Lubbock, TX

James G. is a great asset to Freedom Solar and an amazing representative for SunPower. The product is newly installed and done with great pride and care.

3 years ago

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Verified Customer

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Jack W Harmon Fairfield, CA

I am very happy with the equipment. Their customer service has been able to answer all my questions either on the phone right then and there or they get back to me.

3 years ago

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Verified Customer

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Kent Redlands, CA

Been with them for over ten or fifteen years and there have been no problems, I have recommended them several times. The installation process went quickly and efficiently.

3 years ago

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Verified Customer

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Louia San Antonio, TX

So far it seems to be very durable. We had a hail storm come through and the panels are still in tact. There are not cracks. Everything has gone well.

3 years ago

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Verified Customer

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Charles Tesler Amagansett, NY

Good and reliable company. The technicians who installed the system were knowledgeable and respected me and my home. Generally a nice group of people to work with from sales to completion of my solar system.

3 years ago

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Verified Customer

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Anna Houston, TX

I decided to go with SunPower because they are leading the nation in price-cost evaluation. As soon as I had any issues that came out the same day to take a look.

3 years ago

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Verified Customer

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Diann Fresno, CA

I can get on the dashboard and watch my solar savings going on. I've called the company to ask questions and they immediately answer everything to my satisfaction.

3 years ago

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Verified Customer

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eddie Norwalk, CT

I did a lot of research found out that these are the best solar panels around...i know you pay a little more for them but,sunpower panels are the best.

3 years ago

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Verified Customer

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Weston Carroll Mariposa, CA

Sun power is a great product that was matched with great customer service. I was taking care of from start to beginning with all my questions asked in a very timely manner!

3 years ago

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Verified Customer

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Jose Grullon Huntington Station, NY

I‚Äôve been searching but panels that can produce the highest power in the industry for 8 years and SunPower has the one I need for my small roof.

3 years ago

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Verified Customer

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Carlos Rodriguez Killeen, TX

Customer service and technical support. They walked my through the whole process to get the solars panels need them for my house in the easiest way possible

3 years ago

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