SunPower: Read 4,360 User Reviews From Real Homeowners

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Verified Customer

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Laurie Kaneshiro Honolulu, HI

Super service! Immediate communication. Fast quote, permitting coordination, installation and follow up! I loved their panels, back ip battery and people!

3 years ago

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Fred Hinds Lincoln, CA

Very helpful. Smooth transition from old GE solar tiles that quit working and warranty not honored to a great company SunPower/ Capital City Solar. . .Thank you.

3 years ago

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Charlie

The installation was excellent. I like the fact that their wiring is copper instead of aluminum. I think this company is very professional and fairly priced.

3 years ago

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Jennifer

Customer support was very helpful throughout the whole process. The installation went smoothly, and I like that the system is guaranteed for 25 years.

3 years ago

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John

Installation went fine with no problems. The only issue I had was that the sales representative that sold them to me said they were not going to replace some of my original solar panels.

3 years ago

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Stacey Torres

Kept me up to date with all stages of the install. They were on time, cleaned up after install and everything worked perfectly from the day it was installed.

3 years ago

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Joe G.

Excellent support and results from start to finish! Entire process completed in less than 6 weeks and producing enough electricity to offset the entire electric bill.

3 years ago

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James L Holder

Solar panels are performing as promised. Freedom Solar Power installed the panels and the installation was on time and trouble-free. The SunPower warranty provides confidence in the product and a secure feeling.

4 years ago

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Verified Customer

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Connie Dickens

Our SunPower system covered all but $6 for our October electric bill. This is a savings of over $75 from what we would have paid the electric company.

4 years ago

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Eileen ORourke

Excellent service and the sales person completely explained the panels, system and process. Installation was completely organized, communicated and comfortable.

4 years ago

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Brian Sunseri

Great service. Easy and super friendly installers. Sales rep was available for question quick. Real super simple app to help follow the production of system daily

4 years ago

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Deedee

The process of getting solar was really painless. Our rep was professional and available. We haven't had any issues so far and are happy to finally have solar.

4 years ago

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Shawn Shafai

Seems like a very high quality system with great backing support organization and warranties. My system has produced and worked exactly as design and expected.

4 years ago

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robert lawrence

I just found the communication between Summit Solar, SunPower, and ComEd very poor. In the end it will be fine, but due to the poor communication we are now going to get bill for a 3 month lump sum. That kinda stings.

4 years ago

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Anonymous

Everyone was professional and there was a plan for each step and we were advised prior to any actions taking place so we understood the process every step of the way.

4 years ago

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California Solar Electric Company, Michael Burnstein Grass Valley, CA

sunPower put in what we needed for our home. It's efficient and is working just to our satisfaction and the crew was incredibly courteous and knowledgeable.

4 years ago

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Jen San Diego, CA

Excellent customer service and professional but O would have liked to have been informed about the issue with having to pay for Lein Removals on the solar every time I refinance on the Solar

4 years ago

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Verified Customer

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Richard A. Nieves Crystal Lake, IL

Great overall product! The company makes all the components, leading to less headache down should issues arise. The fit and finish are excellent and I love the power output.

4 years ago

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Marissa Lopez Murrieta, CA

Fast and efficient service. From start to finish the kept me in the loop of what to expect next. Everyone was very knowledgeable regarding their product.

4 years ago

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David C. Lincoln, CA

Excellent customer service, superb communication throughout the entire process, and quality of their products ensured long term results and peace of mind.

4 years ago

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Dan

SunPower was very professional and easy to work with, They sized, installed and city inspected everything within a few weeks. My system is working great!

4 years ago

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Verified Customer

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First Class Company

They were on top of everything at all times. Matt and Mitch were a pleasure to work with and everyone that was assigned to our project were professional and courteous.

4 years ago

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Verified Customer

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skip kelley San Diego, CA

My sales rep kenny was great. The install was perfect. There were no false promises and the system has performed as promised from day one. Lots of bang for the buck

4 years ago

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Verified Customer

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Don Lori White City, OR

System is proving to provide as much power as promised. However, the inverter sensitivity to Hz fluctuations needs to be more tunable to match Tesla Powerwall feedback conventions.

4 years ago

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Verified Customer

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Andrew McCormick Bakersfield, CA

Great Customer Service, Always had answers for my questions , always retuned calls. I was never left out in the blue for any reason. Very reliable, professional and honest.

4 years ago

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Verified Customer

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Clint Medford, OR

Professional and timely service. They kept me well informed about all aspects of the process. My only complaint has been in the timeliness in processing my rebate. Over 5 months since project completion, and still no rebate.

4 years ago

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Kat S.

They took all our needs into account, and got enough paa a bels up that I have never received a power bill. I love that my bill is the same every month.’

4 years ago

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Rachael Bishop

They communicated very clearly with me through the whole process before, during, and after they were finished they were communicative and they just did a really great job.

4 years ago Edited January 10, 2024

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Daniel Wallace Houston, TX

Very knowledgeable Sales and Support staff, panels have been installed about a month. So far everything is working great! The SunPower app has been easy to use.

4 years ago

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Dave Someria

Sunpower kept me informed of the process before it started. Beth was honest and answered all my questions. The company provided unbelievable customer service

4 years ago

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Niraj Regmee

The sales person was knowledgeable and friendly. Use text and emails for their communication. Prompt reply even they don't know they reply and forward it to right person.

4 years ago

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Rachel Curry

Happy with working with them. Always get a quick response when we notify them. The people we've talked to are very kind and knowledgeable. Tha app is easy to understand.

4 years ago

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Santaluz Homeowner El Cajon, CA

The entire crew that we worked with were professional and very helpful. Out deliverables were done on time and the various steps involved we explained along the way.

5 years ago

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Verified Customer

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Anonymous

After having a SunPower technician visit to correct what he called Comcast's problem, I called Comcast. Their technician told me it was SunPower's problem. The first tech wrote that the latter tech should check my "Wi-Fi for connectivity problems and to disable any firewalls that may be preventing connection of solar panels." Each blames the other.

5 years ago

Reply from SunPower

Hello Anonymous, I'm sorry to hear about your negative experience. I'd like to look into this matter further. When you have a moment, please send us a private message with your contact details and we will contact you to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you.

Nov. 20th, 2019

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Verified Customer

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Bill

Outstanding production, great app, easy to use website. I haven't ha d to buy power since the system was installed! It withstood a hail storm that destroyed my roof!

5 years ago

Reply from SunPower

Wow, Bill! We're so glad our industry leading durable panels were able to withstand such a storm. Sorry to hear about your roof, though. Thank you for choosing SunPower!

Feb. 6th, 2019

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Rod

Great quality and their subcontractor made it easy to understand. Very little required by me. 25 years is a very good warranty in the industry. Website is excellent

5 years ago

Reply from SunPower

Thank you Rod. Glad you appreciate our 25-year Power & Product warranty!

Feb. 6th, 2019

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Ethan Furman Pasadena, CA

I had a great experience with SunPower. Very high quality panels, excellent warranty, and great savings compared to what I’m paying for with the utility. Given SunPower has been in business for decades, I feel very comfortable using their products.

10 months ago

Reply from SunPower

Ethan, we're so happy to read that you have had an exceptional experience and that your system is meeting your expectations. Thank you for helping us change the way our world is powered!

Feb. 1st, 2024

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Pat C Stafford, CT

I have had Sun Power panels for a year now. Every month I am sending a lot of generated power back to the grid. Too bad the per KWH they pay me for the power I send back to the grid is not what they charge me to use their power . But that’s a complaint against the power company and not SunnPower. No issues with Sun Power at all. No callbacks, nothing . With the cost of using power from the supplier company going up every year I feel using solar panels was a good decision.

1 year ago

Reply from SunPower

Pat, we appreciate your review and delighted to read that you are enjoying your system. If you still have questions please call our support team at 1-800-SUNPOWER (1-800-786-7693) or shoot us an email to customersuccess@sunpowercorp.com. Thank you for your feedback and we look forward to talking to you.

Jul. 26th, 2023

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Ronald Obrero Dinuba, CA

Likes: Sales rep answered all of my questions. Installers were professional, polite and cleaned the area around the house. No HARD selling techniques. Sales Rep professional and polite. Improvements: At least a 2 day advance notice on installation. Electrician came to the house unannounced and I received phone calls from my neighbors about a truck parked in front of my house. Not quite sure what I was supposed to do after installation. I was told I would receive an email from SunPower and I did not receive it until I called. I had to install 3 of the 5 smoke alarms. There was not enough hardware to properly install the alarms.

1 year ago

Reply from SunPower

We're so pleased to see how satisfied you are with your SunPower system. Please reach out in the future with any further questions that may arise or any additional feedback. We sincerely appreciate the feedback, and thank you for helping us change the way our world is powered!

Jul. 11th, 2023

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Verified Customer

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Ricky Lopez Queens, NY

They made the paperwork much easier to deal with than going it alone. I really enjoyed that I was always able to talk to a real person at any point during the process. I also really appreciated that I was updated on certain aspects of the project. The electric output has been fairly accurate. It's producing slightly less than was calculated but given that weather has been somewhat unpredictable, I think this is understandable. The panels have still been covering over 96% of my electricity usage so I am happy about that.

1 year ago

Reply from SunPower

We are happy to read you have been enjoying your system. It is great that our service has met your expectations, Ricky. Thank you for helping us change the way our world is powered!

May. 10th, 2023

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Rene Lachica Hanford, CA

Before we finally have SunPower, we contacted two solar companies at different years. The loan figure amounts quoted by either company has been more than the amount we are paying for our electricity every month. But when we read the final papers and contract we cancelled. SunPower installed 14 panels that generates the number of kwh we need to get every year's electricity consumption. It's not only easy on our roof, but we also see it actually works and saves us money!

1 year ago

Reply from SunPower

Rene, we are so delighted to read that you are enjoying your solar savings and panels. Congratulations on going solar and thank you for helping us change the way our world is powered!

Apr. 20th, 2023

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Lakaisa Hesperia, CA

I love my new solar panels and they give me a piece of mind that I am making my own energy to save money. I am pleased with my solar and happy I had SunPower to install them and got the best savings ever, I would recommend them to all my friends and family # 1 company to save you money while making energy. Thank you Sun Power job well done to make me a happy customer from the paperwork to the install of my panels to start saving.

1 year ago

Reply from SunPower

Lakaisa, we appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Apr. 20th, 2023

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Michael Tyminski Ashford, CT

Pros: US Brand Fair pricing Quality certified staff Fair warranty on panels Decent user friendly App Cons: Lesser inverter/controller warranty App has no option to view each string of each panel to show production to a advance level This also impairs knowing if 1 panel is bad or producing far less to troubleshoot No proper payouts on referral programs or incentives beyond the monopoly in my state.

1 year ago

Reply from SunPower

Michael, it is wonderful to read that the product and warranty meets your expectations. We appreciate your feedback and will pass it along to the appropriate team. Thank you for helping us change the way our world is powered!

Apr. 19th, 2023

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Ludwig

I love how the solar panels and Tesla battery work in tandem. My house faces south so it's optimal for solar panels. The product it excellent. I signed the contract on March 2021. I understood that because of COVID, there would be slow. I didn't get my panels installed until September 2021 and battery installed until March 2022. Then I couldn't get anyone to tell me about the details about my financing. Someone dropped the ball somewhere on my account, it took so long that they had to recheck my credit and I had to reapply for the loan. I called over 10 times within the year to ask the status of my account and who do I have to pay or when do I get my financing details. Not sure if there was a communication error between sales and other departments but it took a while. Now since then, everything is running smoothly, not have had to call for any issues. No news is good news I suppose.

1 year ago

Reply from SunPower

We're delighted to hear of your satisfaction with our products. We're always here to help and are just a call, message, or email away. Thank you for helping us change the way our world is powered!

Apr. 19th, 2023

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Joseph Emperly Edmond, OK

The solar power system that Sunpower installed has worked flawlessly since it's installation. I was not happy with the issues that were encountered during installation, such as the delays during the Christmas holidays. The installers should have taken into account that it would be difficult to schedule workers during that time. But, since then, I have not had any issues with the system and would recommend them to everyone.

1 year ago

Reply from SunPower

Joseph, we apologize for any delays and inconvenience and appreciate you bringing that to our attention. We are delighted to read that since your installation was completed you have been enjoying your system and savings. Thank you for the recommendation as well as helping us change the way our world is powered!

Apr. 14th, 2023

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S. Sanghvi Westfield, NJ

Timely updates throughout the project cycle and the team was also very accessible. I asked them to run several estimates before making a decision and they were happy to provide them. They helped with the loan process and permit process with the town and PSEG. Completely hands-free from my end, the team was very professional throughout the project.

1 year ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Apr. 12th, 2023

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Xavier San Diego, CA

SunPower was a pleasure to interact with for such an important purchase for my home. All departments and field techs were a pleasure to interact with. The project manager/coordinators could use better communication with their customers. They lacked communication and outreach throughout the project. But everuthing else was great! I would recommend SunPower to anyone!

1 year ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Mar. 23rd, 2023

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Kellogg Humphreys Schuylerville, NY

SunPower delivered on their promises. Everyone I dealt with was vey professional and pleasant. No high pressure sell, just facts presented to answer my questions. Their product sold itself. I was also very pleasantly surprised when they did the install in January as I was expecting spring at the earliest. I highly recommend them for your solar needs.

1 year ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Mar. 23rd, 2023

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Kapil Somerset, NJ

Amazing experience with Sunpower solar installation service .. whole process went smoothly and sunpower project and sales team were always available to answer any queries .. very transparent company with no gimmicks .. Was very worried in the beginning but Brady and Bobby did a great job in explaining all the terms and helped with state and county permits .. Everything went smooth due to hard work of Sunpower team 100% satisfaction and would recommend to friends and family

1 year ago

Reply from SunPower

Kapil, we appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Mar. 22nd, 2023

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natalie delsasso Morris, IL

The crew was very professional and treated my property like it was there own they did a wonderful job of installing everything with beautiful looking panels I can’t say enough about the crew chief named Matt he went over and beyond to a beautiful install thank you for him and his crew green grids was excellent with everything I give them 5 stars thank you sun power for such wonderful installation . Bill K

1 year ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Mar. 10th, 2023

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