SunPower: Read 5,302 User Reviews From Real Homeowners

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Weston Carroll Mariposa, CA

Sun power is a great product that was matched with great customer service. I was taking care of from start to beginning with all my questions asked in a very timely manner!

4 years ago

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Jose Grullon Huntington Station, NY

I‚Äôve been searching but panels that can produce the highest power in the industry for 8 years and SunPower has the one I need for my small roof.

4 years ago

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Andrew Boise, ID

I said I wanted solar panels but they insisted on an hour presentation when I only wanted the details of how much. Then I was told it was a 15 year loan when in reality it was 25 years. I‚Äôm a teacher so I said I could only do this during summer. They said don‚Äôt worry it‚Äôll get done and we will do it all. Not only was it not done during summer. They also never let me know when things went through like my permit. I did all the work on that side of it. Constantly updating them on the progress of my panels. Then inspections and install had to be a week day. How can I get a sub in my class mid pandemic? On top of that you told me I wouldn‚Äôt need to because it‚Äôll be done during summer. Constantly getting calls to schedule a week day install until finally they agreed to a weekend one and then tried to make me be the bad guy in the situation. Install guys were amazing. My contact guy was awful. He even tried to ask if he could stay in my house while I‚Äôm at work during the install. I‚Äôm going to let a guy I don‚Äôt even like into my home without me? No way. Awful service. Then my friend got solar panels from a local place. Way cheaper that I‚Äôm pay. Didn‚Äôt cost him a car to go green. If I were to do this again I‚Äôd go with any other company. This was an awful experience I hope no one else has to go through. And for some reason y‚Äôall keep asking me for these reviews. I‚Äôve given you feed back two other times. How many times can I say you‚Äôre not a great company to work with till you leave me alone?

4 years ago

Reply from SunPower

Hi, Andrew! I apologize for asking you to leave a review when you’ve already provided us with Feedback about your experience. The emails that you’ve received asking for a review were sent to touch base and let you know you are meeting your production guarantee for your system , which is great news. While a local company may have been cheaper, you really are paying for quality when you go solar with Blue Raven. We assemble the highest quality equipment for you and offer guarantees to ensure they are producing what we say they will. Please contact our support line at 855-205-2530 if there is anything we can do for you. - Samantha H., Blue Raven Solar

Feb. 23rd, 2021

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Debra Wallin Charlotte, NC

Installation Crew was top notch. However, my panels didn't produce for six full weeks in July and August after being turned on due to a defective part in the electrical panel.

4 years ago

Reply from SunPower

Debra, we really appreciate you taking the time to rate your experience. Please reach out if you need anything in the future!

Feb. 26th, 2021

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Verified Customer

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Carlos Rodriguez Killeen, TX

Customer service and technical support. They walked my through the whole process to get the solars panels need them for my house in the easiest way possible

4 years ago

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Diane Arvada, CO

The whole process was easy, start to finish. Everyone I worked/talked to was helpful and kind. They even finished early. I'm producing more electricity than I use!!

4 years ago

Reply from SunPower

Hi Diane, thank you for leaving a review! We are so glad to hear you enjoyed working with our team. Please reach out if you need anything in the future! - Samantha H., Blue Raven Solar

Feb. 26th, 2021

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Verified Customer

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Laurie Kaneshiro Honolulu, HI

Super service! Immediate communication. Fast quote, permitting coordination, installation and follow up! I loved their panels, back ip battery and people!

4 years ago

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Verified Customer

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Fred Hinds Lincoln, CA

Very helpful. Smooth transition from old GE solar tiles that quit working and warranty not honored to a great company SunPower/ Capital City Solar. . .Thank you.

4 years ago

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Charlie

The installation was excellent. I like the fact that their wiring is copper instead of aluminum. I think this company is very professional and fairly priced.

4 years ago

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John

Installation went fine with no problems. The only issue I had was that the sales representative that sold them to me said they were not going to replace some of my original solar panels.

4 years ago

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Jennifer

Customer support was very helpful throughout the whole process. The installation went smoothly, and I like that the system is guaranteed for 25 years.

4 years ago

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Joe G.

Excellent support and results from start to finish! Entire process completed in less than 6 weeks and producing enough electricity to offset the entire electric bill.

4 years ago

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Stacey Torres

Kept me up to date with all stages of the install. They were on time, cleaned up after install and everything worked perfectly from the day it was installed.

4 years ago

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James L Holder

Solar panels are performing as promised. Freedom Solar Power installed the panels and the installation was on time and trouble-free. The SunPower warranty provides confidence in the product and a secure feeling.

4 years ago

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Connie Dickens

Our SunPower system covered all but $6 for our October electric bill. This is a savings of over $75 from what we would have paid the electric company.

5 years ago

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Eileen ORourke

Excellent service and the sales person completely explained the panels, system and process. Installation was completely organized, communicated and comfortable.

5 years ago

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Brian Sunseri

Great service. Easy and super friendly installers. Sales rep was available for question quick. Real super simple app to help follow the production of system daily

5 years ago

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LESLIE COSBY

I have too many bad memories about my initial starting with your company. It took over 4 months to get started and I received false information from the original salesman and then when I really pushed the matter, he was let go. Not many good things to say!!!

5 years ago

Reply from SunPower

Hi Leslie, I want to apologize again for the delays your project faced 2 years ago. Hopefully with the savings from your system, we have made it up to you. Please let me know if I can help with anything going forward. Sincerely, Maddie E., Blue Raven Solar

Dec. 3rd, 2020

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Verified Customer

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David Swingle

Since my install and going active in August of last year; my system has reduced my electric bill to less than half my annual cost. It has been a great investment.

5 years ago

Reply from SunPower

Hi David, thank you for taking the time to leave a review. We are happy to hear you are saving with solar! Have a great day.-Maddie E., BRS

Nov. 24th, 2020

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Deedee

The process of getting solar was really painless. Our rep was professional and available. We haven't had any issues so far and are happy to finally have solar.

5 years ago

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Scott Oberle

The explanation of sales staff and timelines did not match actual timelines and realities by about a year. Response time to identify a problem with my panels 17 of them at once in february and fixing the problem was 3 months end of may. Not good

5 years ago

Reply from SunPower

Hi Scott, I am sorry to hear our timelines did not meet your expectations. We have forwarded your feedback to management to ensure this does not happen again. Have a nice day, Maddie E., BRS

Nov. 11th, 2020

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Verified Customer

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Sam Dowdy

I have nothing to campare it to since this is my first solar project, however it all seems to work well and has really lowered my electricity use and cost.

5 years ago

Reply from SunPower

Hi Sam, thank you for taking the time to review your experience with Blue Raven. We are happy to hear your system is working well. Have a great day!-Maddie E., Blue Raven Solar

Oct. 29th, 2020

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Cameron Hurst

Installation looks good and quality of service was good. However when initially approached I was told the solar panels would cover 110% of the energy my house uses. That doesn't seem to be the case. Before the panels were installed my bill was $200-$220 a month during the summer. This past summer and the summer prior my bill has been $120-$140. So in my mind it actually only covered less than 50%. Not worth the money spent in my opinion.

5 years ago

Reply from SunPower

Hi Cameron, I was able to look into your account and your system is currently producing within the estimates outlined in your installations. If you have ay questions about your energy usage, please email me your bills at reviews@blueravensolar.com I will be happy to address your concerns. Thanks, Maddie E., Blue Raven Solar

Oct. 23rd, 2020

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Verified Customer

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Shawn Shafai

Seems like a very high quality system with great backing support organization and warranties. My system has produced and worked exactly as design and expected.

5 years ago

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Verified Customer

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robert lawrence

I just found the communication between Summit Solar, SunPower, and ComEd very poor. In the end it will be fine, but due to the poor communication we are now going to get bill for a 3 month lump sum. That kinda stings.

5 years ago

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Verified Customer

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Anonymous

Everyone was professional and there was a plan for each step and we were advised prior to any actions taking place so we understood the process every step of the way.

5 years ago

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Verified Customer

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Richard A. Nieves Crystal Lake, IL

Great overall product! The company makes all the components, leading to less headache down should issues arise. The fit and finish are excellent and I love the power output.

5 years ago

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Verified Customer

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Jen San Diego, CA

Excellent customer service and professional but O would have liked to have been informed about the issue with having to pay for Lein Removals on the solar every time I refinance on the Solar

5 years ago

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Verified Customer

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California Solar Electric Company, Michael Burnstein Grass Valley, CA

sunPower put in what we needed for our home. It's efficient and is working just to our satisfaction and the crew was incredibly courteous and knowledgeable.

5 years ago

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Verified Customer

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Karim Mohamed Draper, UT

The Solar is just a decieve you will never save anything, I sent blue ravin my yearly bill to send me the best design for my usage, however I have choosen a bigger design for the future incase I have finished the basement and got another furnace. But when in the summer in Utah the sun reaches 37 degrees celcius and I can see the consumption exceed what the solar save, however I installed a smart thermostate. so no difference in using solar you are just paying more!!!!!

5 years ago

Reply from SunPower

Hi Karim, I am sorry to hear you are not seeing the savings you hoped for. I would be happy to look into this for you. If you could email me a copy of your utility bill to reviews@blueravensolar.com, I will be able to address your concerns.-Maddie E., Blue Raven Solar

Sep. 1st, 2020

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Verified Customer

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Jennifer Michaux Middleton, ID

I wrote a review after our panels were installed. I continue to be happy with having worked with Blue Raven. Our panels have continued to work as originally planned.

5 years ago

Reply from SunPower

Hi Jennifer, thanks for leaving a review of your experience. We are happy to hear you are enjoying the solar savings. Enjoy your day!-Maddie E., Blue Raven Solar

Aug. 26th, 2020

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Verified Customer

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David C. Lincoln, CA

Excellent customer service, superb communication throughout the entire process, and quality of their products ensured long term results and peace of mind.

5 years ago

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Marissa Lopez Murrieta, CA

Fast and efficient service. From start to finish the kept me in the loop of what to expect next. Everyone was very knowledgeable regarding their product.

5 years ago

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Dan

SunPower was very professional and easy to work with, They sized, installed and city inspected everything within a few weeks. My system is working great!

5 years ago

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First Class Company

They were on top of everything at all times. Matt and Mitch were a pleasure to work with and everyone that was assigned to our project were professional and courteous.

5 years ago

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Christine Klamt

The solar installation was completed as per the specifications; all inspections were approved and the system works. The installation team was responsible and kept the site and the outside of my home clean.

5 years ago

Reply from SunPower

Hi Christine, thanks for leaving a review. We really appreciate your business and support. Have a great day!- Maddie E., Blue Raven Solar

Jul. 24th, 2020

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Verified Customer

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skip kelley San Diego, CA

My sales rep kenny was great. The install was perfect. There were no false promises and the system has performed as promised from day one. Lots of bang for the buck

5 years ago

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Don Lori White City, OR

System is proving to provide as much power as promised. However, the inverter sensitivity to Hz fluctuations needs to be more tunable to match Tesla Powerwall feedback conventions.

5 years ago

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Verified Customer

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Andrew McCormick Bakersfield, CA

Great Customer Service, Always had answers for my questions , always retuned calls. I was never left out in the blue for any reason. Very reliable, professional and honest.

5 years ago

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Verified Customer

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Clint Medford, OR

Professional and timely service. They kept me well informed about all aspects of the process. My only complaint has been in the timeliness in processing my rebate. Over 5 months since project completion, and still no rebate.

5 years ago

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Verified Customer

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Kat S.

They took all our needs into account, and got enough paa a bels up that I have never received a power bill. I love that my bill is the same every month.’

5 years ago

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Verified Customer

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Rachael Bishop

They communicated very clearly with me through the whole process before, during, and after they were finished they were communicative and they just did a really great job.

5 years ago Edited January 10, 2024

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Daniel Wallace Houston, TX

Very knowledgeable Sales and Support staff, panels have been installed about a month. So far everything is working great! The SunPower app has been easy to use.

5 years ago

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Verified Customer

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Dave Someria

Sunpower kept me informed of the process before it started. Beth was honest and answered all my questions. The company provided unbelievable customer service

5 years ago

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Niraj Regmee

The sales person was knowledgeable and friendly. Use text and emails for their communication. Prompt reply even they don't know they reply and forward it to right person.

5 years ago

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Rachel Curry

Happy with working with them. Always get a quick response when we notify them. The people we've talked to are very kind and knowledgeable. Tha app is easy to understand.

5 years ago

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Santaluz Homeowner El Cajon, CA

The entire crew that we worked with were professional and very helpful. Out deliverables were done on time and the various steps involved we explained along the way.

6 years ago

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Anonymous

After having a SunPower technician visit to correct what he called Comcast's problem, I called Comcast. Their technician told me it was SunPower's problem. The first tech wrote that the latter tech should check my "Wi-Fi for connectivity problems and to disable any firewalls that may be preventing connection of solar panels." Each blames the other.

6 years ago

Reply from SunPower

Hello Anonymous, I'm sorry to hear about your negative experience. I'd like to look into this matter further. When you have a moment, please send us a private message with your contact details and we will contact you to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you.

Nov. 20th, 2019

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Verified Customer

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Bill

Outstanding production, great app, easy to use website. I haven't ha d to buy power since the system was installed! It withstood a hail storm that destroyed my roof!

6 years ago

Reply from SunPower

Wow, Bill! We're so glad our industry leading durable panels were able to withstand such a storm. Sorry to hear about your roof, though. Thank you for choosing SunPower!

Feb. 6th, 2019

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Rod

Great quality and their subcontractor made it easy to understand. Very little required by me. 25 years is a very good warranty in the industry. Website is excellent

6 years ago

Reply from SunPower

Thank you Rod. Glad you appreciate our 25-year Power & Product warranty!

Feb. 6th, 2019

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