SunPower Reviews
8.3
Overall Score
Jan Christopherson Boise, ID
From the minute the first contact with the door knock, then Austin ( our salesman) coming to our home, everyone has been professional and very informative! Blue Raven has taken care of permits and kept us informed!
The installation guys was friendly and professional! They answered all of our questions and showed us how to set up our new thermostat!
This has been a great experience!
Thank you Blue Raven!
6 years ago
Reply from SunPower
Hi Jan, thanks for taking the time to leave a review. We are glad to hear the install process has gone smoothly. Have a great week!- Maddie E. , Blue Raven Solar
Nov. 26th, 2019
Jeff Johnson Holly Springs, NC
This was such a smooth process from the first contact through the explanation of how it would work to the installation. I started reaping the benefits almost instantly. Since the system was turned on, my average electric bill has been well under $20.
This is one of the best decisions I have ever made and I would recommend Blue Raven to all home owners.
Jeff Johnson
6 years ago
Reply from SunPower
Hey Jeff, thanks for the review. We appreciate your business and are thrilled you have saved both money and the environment thus far. Have a great week!- Maddie E. , Blue Raven Solar
Nov. 26th, 2019
Brian Boyle
Since my system was energized, we have continually seen savings on our utility bills. The folks at Blue Raven have been consistent throughout every step and I am exceedingly happy. I've seen other houses that they have completed and their customers seem likewise pleased. Then there's the money I anticipate saving in the future, to include the tax refund.
6 years ago
Reply from SunPower
Hi Brian, thanks for taking the time to leave a review. We really appreciate it. Blue Raven does it's best to give you a quality product AND experience. Keep enjoying all the benefits of going solar!- Maddie E. , Blue Raven Solar
Nov. 20th, 2019
John S Meridian, ID
From the very first time my wife and I sat down with the sales Manager, I was impressed. All the facts and figures he quoted for us were correct. Once the install started, the four man team
doing the install were courteous inside and outside of our home.
Once the city permits were received the install followed within a few days. Solar design panel layout looked very professional when done! GREAT JOB SOLAR TEAM!!!
6 years ago
Reply from SunPower
Hi John, thanks for the review! We are so glad you have has a great experience with Blue Raven. Enjoy your new system!- Maddie E. ,Blue Raven Solar
Nov. 20th, 2019
Chuck in Idaho Falls Idaho Falls, ID
The initial sales people were not pushy, just gave me the facts. Being a CPA, I understood the simple economics - pay the utility or pay for solar. Utilities go on forever, solar is a short finance. A great option for those planning on retiring as you gain some independence from the utility companies and protect yourself against future rate increases. Invest in your house, not the utility company - GO SOLAR.
6 years ago
Reply from SunPower
Hi Chuck, thanks for leaving a review. We love solar! Have a great weekend. - Maddie E. Blue Raven Solar
Nov. 15th, 2019
Sue Sample Portland, OR
My panels were just installed this morning. Though they are not operating yet, so far, the process as been just as stated or quicker. Everyone I have dealt with from my salesman, to schedulers, to installers, have been very helpful and courteous. Next up is the city inspection and installation of the new meter by my electric company. Can't wait to power up the system!
6 years ago
Reply from SunPower
Hey Sue, thanks for the review. We are glad the process has been quick and our team was helpful. Let us know if you need anything! - Maddie E . , Blue Raven Solar
Oct. 28th, 2019
Robert Simpson Denver, CO
Everything from the first sales meeting through installation through questions that I have had since, everything has been top quality service and product. I have felt valued an actually a part of the Blue Raven family. My usage dropped from 423.6 kWh to 183.3 kWh and this past winter had some of the coldest and cloudiest days in years. I am very pleased with Blue Raven Solar
6 years ago
Reply from SunPower
Hi Robert, thanks for taking time to leave a review. We are thrilled your system is working so well. Enjoy! - Maddie E. , Blue Raven Solar
Oct. 3rd, 2019
Lili Floyd Denver, CO
I have been impressed with every aspect of Blue Raven, from the sales team, to the finance team, to the installers, & customer service afterwards. The installers showed me the panels & explained how they worked & showed how they would be attached to the house. Everyone was really nice & VERY concerned about customer satisfaction! Highly recommended!
6 years ago
Reply from SunPower
Hey Lili. Blue Raven does it's best to give you quality panels and service. Thanks for the review! - Maddie E. , Blue Raven Solar
Oct. 3rd, 2019
J Scott Macpherson Boise, ID
Blue Raven Solar is the company that I selected for installing a roof-top PV system at my home. I interviewed seven separate Solar system providers before making my decision.
* Fabulous Customer Experience
* Effective Communication
* Unique System Financing
This is the company that I fully endorse and recommend to personal friends.
If you are seeking a great Solar PV system provider, consider Raven Solar advice and terms. You will be pleasantly rewarded.
JSM
Boise, ID
6 years ago
Reply from SunPower
Thanks for leaving a review. We really appreciate it! Blue Raven does it's best to give you a quality product and experience. - Maddie E. , Blue Raven Solar
Oct. 2nd, 2019
Larry Pahrump, NV
Scott and his crew were great! Very courteous, friendly, professional crew. The installation looks great! The attention to detail is fantastic. The delays in the install are due to the local utility permits and not the fault of the installers. Once permits were approved, they came in and got it done! Scott went over the system and how to energize it once the inspection is done and passed. His company monitors the panels to be sure they are all functioning as they were designed to do. Top notch system. Top notch company and crew. Nothing negative at all to say about them!
6 years ago
Reply from SunPower
Hi Larry, thanks for leaving a review. We are glad you had a good experience with our installers. Have a great rest of your week! - Maddie E. Blue Raven Solar
Oct. 2nd, 2019
Steve Zimmerman Pocatello, ID
Installation was come completed a day earlier than promised. The crew was outstanding... very knowledgeable and explained my system very well . Very courteous and respectful to our home and property. We have already had contact from sales representative and company about the next steps. Installation looks very clean and neat... waiting for local inspections and completion... September 18, 2019
6 years ago
Reply from SunPower
Hi Steve, thanks for leaving a review. Enjoy all the benefits of going solar with Blue Raven! - Maddie E. , Blue Raven Solar
Oct. 2nd, 2019
Blake Mims Charleston, SC
The material truck and installers arrived in a timely manner and were very pleasant, the material was unloaded quickly, and the installers staid steady at it. There was a hiccup with the original design based on the breaker panel location, but they got on the phone with the design team and figured out an alternate solution quickly. They cleaned up after themselves and made sure i knew the next steps before my system could be put into service. Overall, a very good experience and i would recommend Blue Raven to others.
6 years ago
Reply from SunPower
Hi Blake. We are glad your experience with Blue Raven went well. We appreciate your business and your review! - Maddie E. , Blue Raven Solar
Oct. 3rd, 2019
Sandy / Dave V Denver, CO
Harrison and Conrad were great at explaining the Blue Solar panels and system. They explained the process and approximate time for permits to in service. The information has been spot on. Installation was done today including the electrical work. Everyone was professional and knowledgeable. The work is exceptional. Everyone cares about their job. It looks great. Customer service has kept us informed and scheduled ahead of time. Highly recommend BLue Solar.
6 years ago
Reply from SunPower
Hi Sandy and Dave! Thanks for leaving a review. We appreciate your business. - Maddie E. , Blue Raven Solar
Oct. 2nd, 2019
Mike Greene Mount Holly, NC
The rep that I talked to from Blue Raven Solar was Rhett Honeycutt. Rhett went to great lengths to explain the program to me. He went over how Blue Raven works with Duke Energy to set everything up. He covered how the system pays for itself and walked me through each step of the process to get set up. He explained all of the warranties and answered any question I had about the company. Rhett was very informative and knowledgeable about the company and about solar energy. He was very polite and made the experience very pleasant.
6 years ago
Reply from SunPower
Hi Mike. We are glad you had a great experience with Blue Raven! Thanks for your business. - Maddie E. Blue Raven Solar
Oct. 2nd, 2019
Emelda Lewis Raleigh, NC
Chris and team were very punctual and very professional, took the time provide instructions on the working of the solar system. I was very pleased with the Blue Raven Team, they usually contact me to update of any changes or remind me of any Upcoming appointments, and also assist me with any information or assistance that I might need. Looking forward to a continuous working relationship with the Blue Raven Team.
6 years ago
Reply from SunPower
Hi Emelda, thanks for taking the time to leave a review. We are glad you had a great experience!- Maddie E. , Blue Raven Solar
Oct. 17th, 2019
Anne McWhite Arvada, CO
We had been considering solar for several years. Daniel S met with us and reviewed the setup. Danny and his crew installed in one day, quite a feat considering our steep pitched roof. They worked hard to get the net meter installed a few weeks later from excel energy. We bought the system outright. I have not received an energy bill yet, but am anxious to see how it will impact my bill. Everyone has kept me up to date with every aspect of the install. Overall, they did a great job!
6 years ago
Reply from SunPower
Hey there Anne,
Thanks for taking the time to let us know how things went! We're excited for you to start saving. Have a great week!
Best,
Evan H
Blue Raven
Thanks for taking the time to let us know how things went! We're excited for you to start saving. Have a great week!
Best,
Evan H
Blue Raven
Aug. 12th, 2019
Michael Sawdey Summerville, SC
The company is clean effective fast and the product is top of the line this is my second house I had blue raven solar installed onto. I produce way over what I expected in power with this Utah sunshine and they are paying the bill for awhile as well. With blue raven you OWN your panels its not a lease system. And the things can take a baseball to the face and not crack.
6 years ago
Reply from SunPower
Wow!
Michael, this is awesome! Thanks for working with us on not one, but TWO of your homes! Thanks for buying your awesome, sleek, durable, and efficient panels through us again!
Best,
Evan H
Blue Raven
Michael, this is awesome! Thanks for working with us on not one, but TWO of your homes! Thanks for buying your awesome, sleek, durable, and efficient panels through us again!
Best,
Evan H
Blue Raven
Aug. 12th, 2019
Rupin Brentwood, CA
My experience with SunPower getting my home solar set up from start to end was seamless. Ian, my sales consultant; Jessica, my project coordinator, and everyone who participated in installing the system were great partners. The quality of the system has been great so far, and I look forward to having the system produce as much energy as SunPower promised all the way through. To anyone who may be looking at getting home solar, I can’t recommend SunPower enough!
6 years ago
Nita Herrmann Portland, OR
I have no complaints yet with this new concept of solar energy. All my questions were answered at the initial meetings before I signed up and it all looked positive and uplifting for the future. The only thing that would have stopped me was the big price tag for it but when the sales rep said they would provide the help in the payment process in the beginning , I was in.
The installation of the panels and hook-ups had some schedule problems with the city, vendors and contractors but
it went live without a problem. The check payment in the first year for the loan came every month and I was able to send the payment to the loan company. The past 6-8 month I have been receiving a credit amount from the pge account and haven't paid any bills till today. Now I feel this program is benefiting on my behalf. Hoorah!
Thank you for your input regarding the progress after one year. Very encouraging that I did the right thing.
6 years ago
Reply from SunPower
Hey there Nita,
Thanks so much for the review! We definately think that you did the right thing. Solar is a big investment, but we crunched the numbers and we think it makes a lot of sense. 20 years of clean energy is no joke. Have a great weekend!
Best,
Evan H
Blue Raven
Thanks so much for the review! We definately think that you did the right thing. Solar is a big investment, but we crunched the numbers and we think it makes a lot of sense. 20 years of clean energy is no joke. Have a great weekend!
Best,
Evan H
Blue Raven
Aug. 2nd, 2019
Kevin Roche Charlotte, NC
I had been looking into Solar option in North Carolina for a few months. Moved into a new construction, with south facing rear, so it seemed like a good fit. Blue Raven reached out, come by, sat down with wife and myself, explained the whole process. It was just installed yesterday. They have been in constant communication keeping myself and the wife in the loop and letting us know what time frame to expect (need to get approvals). The crew showed up yesterday (on time) and were done on time. Very courteous and did not interfere with the household flow.
6 years ago
Reply from SunPower
Hey Kevin,
Thank you so much for this review! We try to make things as simple as humanly possible on our customers. We really value being on time, keeping you in the loop, and just being people who WE would want to hire!
Thanks so much for letting us know that you had a good time.
Best,
Evan H
Blue Raven
Thank you so much for this review! We try to make things as simple as humanly possible on our customers. We really value being on time, keeping you in the loop, and just being people who WE would want to hire!
Thanks so much for letting us know that you had a good time.
Best,
Evan H
Blue Raven
Aug. 9th, 2019
Marilyn Russell Livermore, CA
An amazing, vibrant, & very professional company. Yet totally helpful & friendly. Best of all, fast!
I thought it would be several months to get solar installed. It was completed almost immediately (within a month from initial contact). I’m very impressed & pleased! Workers were so conscientious & left property immaculate. I also appreciate how easy it is to phone & get immediate & accurate help. Enthusiastic, competent & devoted staff. I’m very impressed with the entire company!
6 years ago
Stephen0118 Stevenson Ranch, CA
There were a lot of companies to choose from when it comes to solar, but SunPower is one of the best. Their prices are good, they have one of the best equipment, and they don’t try to sell you things that you don’t need. Their service is good, from sales to installation. They also have a 25-year warranty on their panels. If you need anything, such as additional panels, they will work with you. I recommend them.
6 years ago
Renee Gardner San Jose, CA
Couldn't be happier with my selection of SunPower. They were responsive and professional from the beginning of the process (sales discussion) to turning on the switch of solar power. The day they came to install, I was so impressed with how quickly and nicely the install went. They were careful with aesthetics. I really appreciated that. Super happy with my beautiful new panels.
6 years ago
Reply from SunPower
Congrats, Renee! Thank you for choosing SunPower.
Jul. 10th, 2019
Jeremy Gundel Menlo Park, CA
Buying solar can be very stressful. Very expensive and long term and reviews can be all over the place. Our neighbor recommended Sunpower and the people I met with seemed great so I went with them. We've been very happy. All work went up as promised and on time and cleaned up. Panels work as advertised. Monitoring system works as advertised. All good! No stress!
6 years ago
Reply from SunPower
Congrats, Jeremy, and glad to hear the process met your expectations and was stress-free.
Jul. 10th, 2019
Dan Seekonk, MA
Hello....back in May and April I wrote negative comments about Sunpower. We had our system installed last Feb of 2019. We were on our 15th week of waiting for our interconnection. We had some other issues as well. This was very frustrating. I did try reaching out to costumer service through email but was unsuccessful.
I did receive a call and email from a Sunpower representative after my last 2 posts on this site. She was very helpful and solved the issues we were experiencing. As of June 6, we were finally connected and our system is up and running. We dont regret getting Sunpower. It was the long process that it took.
We love our solar system. Thank you Erica from Sunpower for all your help.
6 years ago
Reply from SunPower
Hello Dan , I apologize for the experience you've had with us. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.
Apr. 29th, 2019
Sean Dungan
Our experience with Sunpower has been great. Burgess and Ken were helpful and thorough from start to finish and made sure everything was right. The estimate was impressive and clear, and the work has been all top-notch. The Sunpower panels are the best available, with the highest efficiency and longevity ratings. We had them fold a re-roof into the job, and this was done for a super reasonable rate as well, and the roofing co, Above All Roofing, did a great job too. Couldn’t be happier with the new system!
6 years ago
rdalman The Bronx, NY
Working with SunPower has been wonderful experience, so far. They explained all phases of the processes of getting solar installed and its operation. Since I have only been "live" for about a couple of months and will have to see how reliable the product and customer service is, if needed. My SunPower reps have been very helpful in answering all questions I have had. In the coming months I will see how much of a cost savings I will get from my electric bill. The app to monitor the system is pretty cool, I have not had any issues with it. I have not started getting billed in regards to the loan (I purchased my system), so we will see how it goes. Finally my only concern is the applying for the "tax credits" to be received from federal, state and city for the installation of solar on my house, since it has to done when taxes are filed.
6 years ago
Amy T. Grapevine, TX
Going solar for my home took longer than expected. However this was not SunPower’s fault. Even though the process took about a year and many of my neighbors took about 2 months. I am very happy that I have gone solar. The level of experience throughout the process was key. Had the representatives not been transparent, I would have had given up hope. I want to thank the sunpower team for their quality of work and product to help me save money in the long run.
6 years ago
Reply from SunPower
Thank you, Amy! So sorry to hear you experienced a delay, as yes, it usually takes just a couple months. But glad that everything worked out in the end!!
Jul. 10th, 2019
Ed Dempsey Woodstock, CT
As far as the initial interface with the sales rep and then with the installation of the system, all went extremely well; I was very satisfied.
The aftermath of interactions with Sunpower has been a bumpy road: failed transmission of data from panels to computer, unhelpful interface with someone from the billing office, a bill for $1500.00 instead of one for $150.00, an incomplete monthly report on generation and use of KWHs. I can only hope that things will improve. My go-to person throughout, Roger M, has been reliably helpful and understanding.
6 years ago
Reply from SunPower
Sorry to hear about the challenges, Ed. Hopefully we can get everything resolved to your satisfaction.
Jul. 10th, 2019
James Nishimoto Trabuco Canyon, CA
From start to finish! Impressed with the follow through at every level. From our initial consultation, inspections and installation process to the permits and administrative procedures. Every individual from SunPower went way above, and beyond any and all our expectations, and really delivered top rate customer service and experiences.
Couldn’t have had a better experience with any major improvement to our home and appreciate everything that SunPower has, and will continue to provide my family-
Thanks again-
James NishiMoto
6 years ago
Reply from SunPower
Thanks for choosing SunPower, James!
Jul. 10th, 2019
bslade Payson, UT
I have had my panels on for over 2 years now. They did the installation quickly and helped us jump through the hoops but when I went on the roof from the front side I noticed they bent in my rain gutter on the front. A picture taken and sent to the salesman. I never did get a response. I also talked to them about the amount of production as I live in an area where I just wanted a push for my overall electric bill with no excess back to the power company. We have not had a push year to date. I spoke with them some time back and they said the # of panels that were put up were sufficient - not really as we still pay to the utility every month. One thing I would like to mention is that I haven't talked to them again for a while on this issue. On other issues such as the Dashboard they put me on seems to be fine. I did have more than one company come and bid the job and they did the best job for us.
6 years ago
Reply from SunPower
Hey there,
Thanks so much for the review! We'd be more than happy to reassess your home's electrical needs. Feel free to call in any time to our support who can help in resolving any issues that you have. We're here for you, so be sure to let us know how we can help.
Best,
Evan H
Blue Raven
Thanks so much for the review! We'd be more than happy to reassess your home's electrical needs. Feel free to call in any time to our support who can help in resolving any issues that you have. We're here for you, so be sure to let us know how we can help.
Best,
Evan H
Blue Raven
Aug. 9th, 2019
RONALD H MEASE Lake Worth, FL
I actually contacted an installer, Vinyasun, in my area to install panels, & they recommended & installed SunPower panels. Permitting takes a while here, but once obtained they installed w/in the next days & in a matter of hours. All workers were polite & cleaned up well. I liked the panels & am having them installed on a house in Texas, too. They look really good & produce really well.
6 years ago
Reply from SunPower
Thank you, Ronald!
May. 16th, 2019
Ash Craig Orlando, FL
From the beginning to the end,
Blue Raven was transparent, helpful, and even fun (yes, I said it!) to work with. The salesman was very passionate and explained the options and process very clearly. It only took 8 weeks from signing to installation and the crews were through in one day. My system is producing more than what they guaranteed and my husband and I have another 12 months of free power as part of their seasonal promotion. Could not recommend Blue Raven enough.
6 years ago
Reply from SunPower
Thank you for your review, Ash! We're thrilled to hear that you've had a great experience. We want our customers to have an absolutely stellar experience going solar. We do our best to have the solar turn-around be as quickly as possible. Please let us know if there's ever anything we can do to help! And welcome again to the Blue Raven family.
Apr. 22nd, 2019
Ivy Jacobson Mt. Pleasant, SC
I would definitely recommend Blue Raven Solar to anyone interested in going solar. Customer service was quick to respond to my questions and concerns. Install looks clean and professional. And with $0 upfront I now pay about $40 LESS than what I used to pay every month for electricity. Also got a lot of money back on my taxes for having the panels.
6 years ago
Reply from SunPower
Thank you for your review, Ivy! We do our best to make each step of the solar process great. And isn't it exciting how much you can save with solar? And those savings will only increase as the utility company raises their rates! Please let us know if there's ever anything we can do to help. Thank you!
Apr. 22nd, 2019
Josh Gibbons Columbia, SC
I currently live in South Carolina and I met with a Blue Raven representative. He was very helpful in deciding whether Solar would be beneficial for me and my home. Since I'm planning on selling my house by the end of the year I decided to to move forward. I met with several other companies before Blue Raven and they by far provided the best deal for me to go solar. I strongly recommend this company to anyone looking at solar.
6 years ago
Reply from SunPower
Thank you for your review, Josh! There's a lot of variables to consider when choosing to go solar. It isn't always the right time for everyone! We try to help our customers examine their options. We really appreciate your choice to work with us. And we really appreciate your recommendation! Please let us know if there's ever anything we can do to help. Thank you!
Apr. 22nd, 2019
Darin Peterson Dinuba, CA
I wrote a bad review a few months ago regarding customer service and how my system was not fixed even after 9 months. After 10 months my system finally is fixed. The next question was how they were going to compensate me for all of the power I lost. To make a long story short, their calculation of the amount of power I lost was basically the same as what I calculated. Then, they went ahead and paid per kWh as close as possible to what I had to pay. So in the end, I felt like they paid my losses in their entirety. I was pleasantly surprised. In terms of honoring their guarantee/warranty I will have to give them 5 stars. The final customer service person I worked with was also great. They did everything right in the end. I just hope the next time I have to deal with them they can do things right from the beginning in a timely manner.
6 years ago
Reply from SunPower
Hello Darin,
I have escalated your case to our executive escalation department. Please expect a call from an escalation specialist to address your concerns within 24 hours.
I have escalated your case to our executive escalation department. Please expect a call from an escalation specialist to address your concerns within 24 hours.
Jan. 16th, 2019
Bill F Madison, NJ
I am VERY satisfied with my solar installation and the SunPower panels. Frank C, the owner of Green House Solar has been responsive and informative. I interviewed other companies before choosing GHS because of the local ownership of the installer, and the warrenty of the SunPower panels. It doesn't take a crystal ball to see where the world is going. I'm glad I'm there!
6 years ago
Reply from SunPower
Thanks, Bill! Glad to hear our 25-year warranty helped you feel 100 percent confident in your decision to go solar with GHS.
Mar. 22nd, 2019
Kerstin Mueller Milpitas, CA
We wanted to go solar to save on our electric bills and do something good for the environment. We chose SunPower and couldn’t be happier. SunPower’s technology is the best in the market and they have the most efficient panels of anyone else. Our system was turned on yesterday and it’s already producing beyond our expectations! The entire experience from the energy consultant to the project coordinator and the entire installation team was awesome. We’re very excited and satisfied and would recommend SunPower to anyone looking for the best solar solution.
6 years ago
Reply from SunPower
Thank you for choosing SunPower!
Feb. 6th, 2019
Margaret Monroe, CT
We received unbelievable customer service throughout the process of installing our system - from direct contact with our sales rep, to weekly email updates from the project coordinator, to the team who installed the panels on our roof, EVERYONE was extremely knowledgeable and well informed - and kept US well informed. The installers were polite and personable, respected my home, and kept our yard clean and neat at all times. We're very pleased so far!
6 years ago
Reply from SunPower
Thanks for the feedback, Margaret! Let us know if you ever have any questions down the road.
Jan. 22nd, 2019
Alfonso Baez Clifton, NJ
I was very happy with the overall process of the proposal for the solar panel services i was never pushed into anything yet i was explained in details how it worked and what it would do to the environment. Iam very please to say it really works i see no difference in the amount of power this unit supplies , so I highly recommended, ones again thank you Sun Power for your service.
6 years ago
Reply from SunPower
Thanks, Alfonso!
Jan. 16th, 2019
Robert Tabor Plainville, CT
I had solar installed by Sunpower,the work force was totally committed to their job and had the work completed in one day.
The finished project was cleared by Sunpower and the town inspector.
I am completely satisfied with the work at hand and now enjoying the sun for my energy. I would recommend this Co. To all my friends and neighbors.
In support and feedback alone this is an A1 company to deal with,everyone involved was very considerate and truthful in every regard.
Everything was laid out exactly the way it was going to happen and it did with no hitches.
6 years ago
Reply from SunPower
Thank you so much, Robert! We appreciate referrals, as we know it means that you're a happy customer, and that's our No. 1 goal.
Jan. 16th, 2019
Cynthia Sternberg Los Altos, CA
I am so impressed with the personal attention provided by Jessica. Every step of the process was detailed and handled in such s way as to. Make me, the customer, fell like I was the most important customer. Jessica took time to emails and call to ensure my comfort and confidence in the project . Well done Sunpower, and thank you Jessica, you are a true asset to your company.
6 years ago
Reply from SunPower
Thank you, Cynthia!
Jan. 9th, 2019
Ronald White Taylorsville, UT
This is a follow-up to a previous review.
Once again I want to say my overall experience with Blue Raven is generally positive except for the two issues I have reviewed.
When discussing solar options with Blue Raven representatives I expressed a desire to have little or no electric bill after solar panel installation. I was told that 14 panels were all my roof would accommodate. I have since spoken to a neighbor with the same model home (Hamilton model by Ivory builders). He has over 30 panels installed and has virtually no electric bill, while my bill is $132.00 per month. I was willing to pay for more panels had I been told I could do so. Perhaps an additional number of panels could be installed without an exorbitant cost?
6 years ago
Reply from SunPower
Mr. White - Thank you for your review. We're so glad to hear that your experience has been a good one. Regarding your offset, Is your neighbor's home facing the same direction as yours? Our design team will opt to not put panels in unproductive areas seeing as they won't return your investment. With different directions or unique obstructions (trees or neighboring homes), the available panel placement will vary. If these factors aren't present however I would be happy to look into your options with you. If you would like, please feel free to reach me, Joseph W, at 855-205-2530. Thank you!
Jan. 2nd, 2019
Kim Jones Summerville, SC
The customer experience and quality of our solar system with Blue Raven exceeded my expectations. We met with 3 other solar companies before making our decision. We are saving a lot of money every month and we received the federal tax credits to pay down our system! Our neighbor went with a different company and he always tells me he wishes he had gone with Blue Raven. The black on black panels and interior conduit look so good compared to other systems we see on people’s roof! Highly recommend Blue Raven Solar!
7 years ago
Reply from SunPower
Thank you for your review, Kim! We're thrilled you've had a great experience. Isn't solar such an exciting product? It's incredible that you can save so much money all while helping the environment! If you ever have anyone that's interested in going solar, don't forget that you have access to the referral bonus promotion!
Dec. 3rd, 2018
Edward C Frazier Arlington, TX
I purchased a SunPower system for BizTalkRadio. We are solar powered radio network. I production often exceeds our usage. I can tell you that Solar really works in a business environment.
The accelerated depreciation helped us achieve payback in a short time frame. Our flat roof gave us a very efficient layout. If you are going solar in your business you won't be disappointed with SunPower. Come by our shop and check it out.
7 years ago
Reply from SunPower
Thank you, Edward, for choosing SunPower. Many people don't realize solar can work well on a flat roof, so thanks for sharing that detail about your project!
Nov. 6th, 2018
Bob Yang Austin, TX
Very happy with Sunpower solar panels and the installation by Freedom Solar. Our entire electricity bill for the first full 12 months with solar panels was only $199...that's for the entire year, not monthly. And we live in Texas! In a 3700 square foot two story house. Both Sunpower and Freedom Solar have been very responsive to any minor issues and updates to the system. Couldn't be happier and highly recommend both companies!
7 years ago
Reply from SunPower
Thank you, Bob, for sharing your solar story. That's great that your electric bill in hot, sunny Texas is so low! Thanks for choosing SunPower.
Nov. 6th, 2018
DALE SANTEE Chula Vista, CA
I selected SunPower because their panels were the highest rated for electric generation. I've had the system since September 2009. I've experienced no problems with the system to date. I didn't pay an electric bill until the last couple years (since installation, the lowest electric rates have almost doubled and the utility added grid charges). Even with that the yearly bill has been much less than what I used to pay in one month.
7 years ago
Reply from SunPower
Thank you for choosing SunPower, Dale!
Nov. 6th, 2018
Charles Peraro Waianae, HI
Sirs,
I installed my SunPower 10-panel system in December 2010 and it has produced power continuously and steadily since that time. What has failed at least three times is the reporting system that lets me know how much power the system is producing. There is no alert or email reporting system (that I am aware of) that lets the customer know when this outage occurs other than going to the Sunpower Dashboard online and seeing that the reporting system is faulty. I do not view the dashboard on a frequent basis, so it can be months before I discover that the reporting system has failed. I would like to receive a timely email or text saying that the reporting system has failed.
The second problem (that I am currently addressing with Revolusun), is that my power delivered to Hawaiian Electric (HECO) seems to have dropped in the last two months. My power delivery to HECO has been consistent and steady since system installation at the above date. I put in a trouble call to Revolusun on 9/21/18 and did not receive a return call. I then placed a follow-up call on 9/27/18 but also have not received a return call to assist me in troubleshooting the problem. Revolusun/SunPower should support its product a bit better.
Thank you.
7 years ago
Reply from SunPower
Greetings, Charles, Thank you for your review. I'm glad that overall you're happy with your SunPower system but sorry to hear you've had trouble reaching your dealer to resolve this issue. I emailed them today to share this feedback and hopefully you can get everything taken care of soon.
Sep. 28th, 2018
Robert LaMorte Lake Havasu City, AZ
I have had no problems with SunPower and I leased it on my first house and am now buying the system on my new house. Reading the comments it appears the local installing Company appears to be the main problem. So I would suggest you take the time to investigate the installing company buy contacting you local electric company Solar representative. My installing company in Lake Havasu City AZ is Esmay Electric Company.
7 years ago
Reply from SunPower
Hi Robert, Nothing says "happy customer" like a repeat customer! That's great that you're going to own your SunPower system. Thank you for your support!
Nov. 6th, 2018
Richard Murrieta, CA
I agree with James, the panels are not the problem, the panels produce more power than most other panels. I moved into a brand new home in Murrieta Ca, 4 months ago once Edison gave sun power the permission to activate the system it took the local company that installed the equipment several attempts to do so, finally after many calls the system was activated, by 10 am in producing 2 kWh by noon its 3 kWh by 1 pm in rocking 3.5 or better until 5 pm then it drops to about 3 kWh. My electric bill this month was $ 3.00 dollars that’s only because I didn’t have a full month of usage, also when I use the air conditioner I look at the meter and I’m still sending power to the grid, so far I’m a happy camper
7 years ago
