SunPower: Read 4,360 User Reviews From Real Homeowners

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Mark Sims

They were very knowledgable, proactive, responsive and helpful. One of the best customer experiences I've had in a long time.

4 years ago

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Rebecca Buscanera

Awesome company. Communicated with us throughout the entire project. There were no surprises. Very professional and knowledgeable company.

4 years ago

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Jesse Sellona

From reading independent online reviews, prior customer reviews, and the interaction throughout the entire process from beginning to end was awesome.

4 years ago

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Clint Nelissen

Excellent service all the way through. It is hard to find contractors that don't disappoint in some way, and these guys are a rare exception.

4 years ago

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George

Quality,service, and honesty. From the start with Mr. P to the follow up and nice gift package everything was very professional.

4 years ago

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Hillary Whiteside

They provided what they promised. They were not over the top when it came to sales pitch. They don't have to be with strong products like they have.

4 years ago

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Aaron

Excellent service before, during and after installation. Our salesperson was not pushy and has continued to give us information.

4 years ago

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Dari Ramirez

Listen to customer trying to help figure out the discrepancy on readings. They kept trying to resolve and eventually did.

4 years ago

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Bavender

For almost everything - they have been great. We are still having trouble solving the issue of sending data from our home system to SunPower for the "monthly report".

4 years ago

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Marvin LeRoy

Easy to work with and knowledgeable. Adhere to their time lines and reassured by city inspector that this is a good company.

4 years ago

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Joe

Service, quality of product, response to inquiries. Excellent customer experience. Panels are performing as advertised.

4 years ago

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Jack G

Service is fine however, took awhile to get into and understand how to read meters and additionally, takes some time to receive your rebate check/credit card.

4 years ago

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James

Great product. Everything has been very easy, no confusion. If there's any problems or questions, they're easily resolved

4 years ago

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Andrew

Delivered on what they promised, when they promised. Constant contact between project manager and myself kept me in the loop

4 years ago

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Kathy O Allentown, PA

In the year I have had the panels I have had no problems and lower electric bills. I enjoy watching what is generated each day.

4 years ago

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Robert Salinas Porterville, CA

Excellent product and service very well explained great friendly professional install team. Product is as advertised works great!!

4 years ago

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Kitty Occhino Palm Desert, CA

Great investment on my electric bill. Want to conserve energy. Two of my neighbors showed me $12.00 monthly electric bills. Wow what a difference.

4 years ago

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Karen R. Goleta, CA

The solar panels seem to be working as expected. I like being able to view online reports on the energy being generated using the SunPower app.

4 years ago

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Mahion Davis Bakersfield, CA

Appears to be high quality equipment. The Installation was very clean. All involved with this project were very polite and professional

4 years ago

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Kiran Patel Indian Wells, CA

Excellent initial sales process and installation by dealer Renova. Very poor response and problem not corrected after 3 weeks... system production has dropped 50%

4 years ago

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SteveB

Great solar system. No problems. It just works like it should and I can monitor it on my cell phone, tablet or computer.

4 years ago

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Carl turner

The best. I did recommend SunPower to my son. His comment was about your proprietary controls over the total system. I don't have that concern

4 years ago

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Carey Thomson

The panels are working great! I was very happy with the entire process, from sales call to installation and followup.

4 years ago

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Wendy Briesch

SunPower by Esmay Electric was a pleasure to work with. Everyone I dealt with was knowledgeable, friendly and extremely helpful.

4 years ago

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Everett Shogren

Post purchase I have had no customer support, just a bill that I had paid two weeks bdfore, and past due reminders for bills I had never previously recieved

4 years ago

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XRADR

High quality panels. Mobile app is limited. Would love more in depth access to information. Say an "Advanced" mode. Would be great to have panel by panel detail, etc.

4 years ago

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T & C

I like everything! The sales person did a great job explaining how long they should last and have. 40 years! Good quality it always the way to go.

4 years ago

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John Harris

The process of design and installation was very smooth. Good communication. Performance in our first full month of power generation was excellent.

4 years ago

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Patrick San Diego, CA

awsome customer service, trust worthy, and keeps you informed during the process of installation. best product on the market

4 years ago

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Mike, Point Pleasant Beach Point Pleasant Beach, NJ

Aesthetics, efficiency, tight integration of system components, very small degradation rate of power production and 25 year warranty

4 years ago

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Jeanette Glen Ellyn, IL

I was impressed at first, but now they are doing everything they can not to honor their own lease agreement. My panels are not connected due to squirrel damage, which they claim are not covered under the "We promise to 100% cover all repairs and maintenance ...." They are not responding and not taking calls. It is ridiculous and all the while I am paying the lease payment but getting absolutely nothing for it. Now they insist I pay $6000 for repairs. Buyers beware. It is a scam unless everything goes right.

4 years ago Edited January 10, 2024

Reply from SunPower

Hello Jeanette,
I'm sorry to hear your expectations were not met. Id be happy to answer any questions you may have. Please send me a direct message with your contact information and your address, and we discuss your concerns in detail. We appreciate your business and value your feedback.

May. 29th, 2020

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Verified Customer

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Camilo

Great Service, outstanding communication, very professional installation,currently working perfectly,very satisfied. Would recomeend unconditionally.

4 years ago

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Jen H

Had solar for just over a year now. Panels work great, the customer service is excellent and I'm saving money on electricity.

4 years ago

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Nathan M

Nice looking, very functional product. The all black solar panels look better than all the other solar panels in the neighborhood.

4 years ago

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Lonald and Carolyn Lott

SunPower & its associated organizations have always been responsive to our requests and needs, and have kept their word.

4 years ago

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Ron - Kingman, AZ Kingman, AZ

Had solar from SunPower in a previous home and always enjoyed good service and very low electric bills, less than $10 per month.

4 years ago

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Robert Bradshaw Round Rock, TX

Great experience from sales, design, install, and service. I like watching how much energy I'm producing in the SunPower app.

4 years ago

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Steven Fresno, CA

Good price, good quality, good warranty, the system was installed quickly and works great. Was up and running within two days

4 years ago

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Joe

The Sunpower solar panels have worked for a year now with no issues and the power output has more than exceeded expectations.

4 years ago

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stephen a

excellent customer service and follow-up throughout the process, professional installers but never received final review of system once it was installed

4 years ago

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Kyle

They have been very helpful through the process. The only fallback is some clarity when it comes to their financing (how it works) in general.

4 years ago

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Mark

I checked the first PG&E bill after installed and calculated. ROI is less than 10 years which I was told before installation.

4 years ago

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KevinM

I gave 5* for the solar panels and accessories. The SunPower app, however, still needs a lot of work (although it has been more reliable lately)

4 years ago

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Satisfied customer

Our SunPower solar panels provide are a product we can trust to last because SunPower promises to monitor and warranty its product for 25 years

4 years ago

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John Murphy

I didn't deal with them directly but the company that did the installation is very professional. In my opinion they wouldn't use just any solar panel company.

4 years ago

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Anonymous

Great customer service and quality! From beginning to end we had a great experience speaking with honest staff the whole way through.

4 years ago

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Luis

no issues so far. they have been very helpful when I need ther assistance. They have answered all my questions every time.

4 years ago

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Phil

Excellent customer service, thorough top-notch installation. Polite, respectful, knowledgable staff, and great reputation.

4 years ago

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Srikanth

Very good service . Sales Rep given full details about the Sun Power Solar panels .Install and all other thing went very good .

4 years ago

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George H

SunPower has quality solar panels and everything has worked exactly as advertised. I'm very happy with my panels and the ability to monitor them.

4 years ago

SunPower Reviews