SunPower: Read 4,360 User Reviews From Real Homeowners

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Verified Customer

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Josh Ames

The information provided before, during and after installation were complete and accurate. Their response to my phone call were prompt.

4 years ago

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Verified Customer

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Cowboy13

There are too many times my app doesn't give me my info because the system is not functioning properly. If I delete the app and start over that usually gives me access again. Very awkward to do all the time.

4 years ago

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Verified Customer

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Truthwinds

Excellent installation. Excellent products that exceed promised production. Yet digital web sites for billing and monitoring that are in serious need of upgrading.

4 years ago

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Jeremy Helms

Only getting 4 stars because it hasn't been long enough for 5. Can't really rate because it's only been 3 (winter) months. I have already recommended you twice.

4 years ago

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Verified Customer

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Alan Johnson

The price was higher than others, but you get what you pay for. Fast professional installation and now everything is working perfectly .

4 years ago

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Jack Ayers

Their product, albeit maybe too soon to evaluate, appears to be productive there are some communication issues that need to be worked on to be improved.

4 years ago

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Anonymous

They were not pushy. They completely out system always on time. Our system is operating as estimated by their representatives.

4 years ago

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Anonymous

The solar panel system installed on my house 15 months ago seems to be working fine and I am receiving the benefits from it as promised

4 years ago

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Verified Customer

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Tesla Powerwall

Met expectations, delivered excellent product, and installation was seamless. Very happy with our Tesla Powerwall battery!

4 years ago

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Verified Customer

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Charles Wickham

What I was presented as being , the savings has not been the reality. It taken the Team , SEVERAL TIMES to get the , roof pictures and measurements to the Factory . Project completion went way past the , Quoted completion DATES. The Phone numbers for the original , local Company NO longer exist.

4 years ago

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Verified Customer

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Mike D Chico, CA

Did everything that they promise to do. We'll wait to see how the pedals work after 1 year to give them a 5. But so far everything is working out great.

5 years ago

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Verified Customer

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Ellen Fenichel

Very easy to work with. Everything went as described. Haven't had first annual true-up yet so I don't know if production will be as expected.

5 years ago

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Verified Customer

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Tuti Mills

Love power from the Sun, it's clean and free, and charges my electric car. Would like to reduce dependence on oil and gas.

5 years ago

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Verified Customer

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Jacquie Mallard

Very professional every step of the process. Kept me informed of all steps and the follow up has been great. So happy to have worked with them.

5 years ago

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SlowJim

I can't see production of each panel and I'm getting three monthly reports every month, asked them to only send one (via their monitoring website) but not response.

5 years ago

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Verified Customer

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Corey

Every part of the process was simple and extremely thoughrough. They made sure we were aware of every step along the way.

5 years ago

Reply from SunPower

Congrats on going solar, Corey!

Feb. 20th, 2019

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Verified Customer

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Iyer

I am pleased with the performsnce. The salesperson explained the process well and all staff involved were very good to deal with.

5 years ago

Reply from SunPower

Thank you for choosing SunPower, Iyer.

Feb. 20th, 2019

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Verified Customer

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Anonymous

Great product and excellent knowledge with the sales team. I like the warrenty and that they have the backing that I did not see in other products.

5 years ago

Reply from SunPower

Thank you! You're correct, we offer a best-in-industry 25-year power & product warranty that covers your entire solar system, unlike other companies who may have different warranties with different terms and may require you to work with multiple hardware companies.

Mar. 1st, 2019

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Verified Customer

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Ken Scottsville, NY

We get more solar from a smaller grid of panels than any other vendor offered. Lease processing through or bank is seamless and works well

6 years ago

Reply from SunPower

Thanks, Ken! Yes, our world record efficiency panels make more energy in smaller spaces, so they're great if you have a small roof or want a smaller solar footprint. Thanks for choosing SunPower.

Dec. 19th, 2018

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Sherrie Pearson Park Forest, IL

I've had my system for about 2 months and it hasn't saved me any money. I've been using more power from the grid than my panels, which is disheartening because I got the panels to save money. The rep from the company also promised I would receive a $500 check and a electric heater, after install. I had to reach out to the rep several time to inquire when I would receive the heater and the check. I finally received the heater last week, but I haven't received the check. After about the 5th time of me inquiring about the check, he stated he had no control over when it would be mailed out. Even though I am not in dire need for money, it is the principle. If someone, be it a business or person tell you you will receive something, you would expect it. Of course, not saving on my bill and the company not making good on a promise has caused me to be concerned about the decision I have made, getting panels.

10 months ago

Reply from SunPower

Hi we are sorry for the inconvenience, if you need assistance, please contact us using the new Help Center in the mySunPower app. You can find the Help Center in the menu under your profile tab in the app. You can also find answers to commonly asked questions and other resources via the Support and Resources page at us.sunpower.com.

Feb. 3rd, 2024

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Patrick Bonas Lancaster, CA

Installation took almost 2 years. Mostly due to engineering errors by sunpower. System fas been operational for 4 months. I paid for 32 425 panels and am expecting all 32 to work at optimum. Not what we are getting. 4 panels produce very low numbers because they were installed next to the chimney and are shaded. Another engineering error and when Ive requested they move them Sunpower tells me to hire someone and pay to move them myself!! I paid almost $50k cash for my system and their customer service is horrible. I have also contacted corporate and the never responded.

11 months ago

Reply from SunPower

Patrick, we apologize for any inconvenience and understand your frustration. We want to restore your faith in SunPower and have escalated your open case regarding your system production and billing issues. We appreciate you bringing this to our attention and look forward to talking to you soon.

Jan. 2nd, 2024

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Christian M Gonzalez Moreno Valley, CA

Positives -Good quality. They follow up through the process. Personalized assistance. Negative. Process took longer than expected; 8 months total. The app is very limited on information in comparison with the sample that the sales representative showed to me. For example, it does not give you information in production per panel, and tells you how much power your system produce, but not how much power you use. It was the most expensive quote that I found. OVERALL, it was a good experience, and they pushed back the payments scheduled until the panels were installed, but the app is way more limited than the sample that it was presented to me. If I knew that ahead of time, that was going to be a deal breaker.

1 year ago

Reply from SunPower

We appreciate you getting in touch with us about this. We value your feedback and are constantly looking for ways to make improvements. The My SunPower app is still in its infancy and constantly being improved upon by leveraging valuable feedback like yours.

Dec. 5th, 2023

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Pamela San Diego, CA

My Husband and I are thrilled with our system so far.........it's only been a little over a year since installation. Our SDG&E true-up was $52. We used the air conditioner everyday is was hot last year! We should have done this 3 years ago. Thank you

1 year ago

Reply from SunPower

Pamela, your feedback is truly appreciated. We are so happy to read your satisfaction with your decision to go solar. Thank you for helping us change the way our world is powered!

Jul. 31st, 2023

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Barbara Beck Huntington Beach, CA

Took 6 months from starting to work on the Proposal to getting the system installed. Getting them to fix the broken monitoring system took 2 months and they said that I wouldn't lose the previous months of data, but I did. 30 days after initial install your only option is to go through their customer service. That required hours on hold and repeated phone calls. It was epic getting them to fix a system that was installed 4 months earlier! This is my second SunPower system. I wanted to replace my older string inverter system which was SunPower equipment. From the beginning of the process (not my first time putting in a solar system!) it was difficult to get them to figure out I wanted my older system removed and a newer micro inverter system installed. It's like they just weren't setup to handle that. Good thing I'm educated and can read drawings! The first solar system from initial meeting to install, took less than 2 months using a Solar Contractor. I never expected this to take so long. I will say I was very pleased with the financing option!

1 year ago

Reply from SunPower

Hi Barbara, we're sorry to hear that you had you some issues and appreciate you bringing them to our attention. We are however glad to hear you are happy with the final result. If you have any other issues or questions please send us a private message here along with your account and contact details and we will happily have a specialist reach out to assist you. Thank you for your feedback and for helping us change the way our world is powered!

Jul. 27th, 2023

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Scott LA

The salesman Tracy T was amazing! He helped me pick the right size system for my home. And the rest of the crew was great and efficient. My whole job turned out perfect !! Thanks Scott R and your team for a job well done !! Scott

1 year ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Jul. 26th, 2023

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Mark Quincy, IL

Still working on a small paperwork error on their end, but we are extremely happy with our system and the first 30 days of production. It was wonderful to open our electric bill and it was $10 vs $500!! I’ve referred to many friends and family.

1 year ago

Reply from SunPower

Hi Mark, we are so happy to see how satisfied you are with your SunPower system. Please reach out in the future with any further questions that may arise or any additional feedback. Seeing clients happy and confident with their results in choosing SunPower is always a pleasure. Thank you for helping us change how our world is powered!

Jul. 19th, 2023

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Cheryle Seattle, WA

My install was great by Power Trip in Port Townsend, WA. My energy production seems good, but therein is the problem. Sunpower's website/App production information is almost useless. The monthly reports are often without compete data, last month or last year production #s don't match the reports given for those months when they were current and I have to cobble together information to see what's happening, mostly relying on my power company's reports. My installer has repeatedly contacted Sunpower with my and other of their customers' concerns and so far no evidence of an accurate website or app portrayal of what's going on with my system. I should be able to see real time and historic #s that are consistent and accurate and I don't.

1 year ago

Reply from SunPower

Hi Cheryle, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Jul. 12th, 2023

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Phillip Seattle, WA

There was no pressure sales. I have been working with them for years getting design and financing right waiting for federal grants. PUD and L&I approved installation. It was easy, they were polite, quick, and efficient. Training was easy and I can monitor it at any time.

1 year ago

Reply from SunPower

We appreciate the glowing review and are thrilled that the team exhibited outstanding professionalism. If there is anything that we can assist with in the future, don't hesitate to contact us. Thank you for helping us change the way our world is powered!

Jul. 12th, 2023

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Chris Alexander Fontana, CA

My system was installed just yesterday, my system has even been released by my local utility yet, but I had to comment on the installation team. Beto and his crew were unbelievable in their execution of completing my installation and I truly believe it couldn't have been done better if it was done at his own home...Go Sunpower Go!!

1 year ago

Reply from SunPower

Chris, we appreciate you sharing your exceptional experience and kind words. Thank you for helping us change the way our world is powered!

May. 22nd, 2023

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David Fair Portola Valley, CA

Very impressed with the SunPower panels at 22% efficiency and 420W per panel. And their long-term guarantee of continued efficiency. I presume their copper backing will lead to promised longevity. The SunPower app lets me easily monitor exactly how each panel is performing.

1 year ago

Reply from SunPower

David, it is great to read that our panels and app have met your expectations. Thank you for helping us change the way our world is powered!

May. 15th, 2023

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Verified Customer

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Verona Blue Los Angeles, CA

Sunpower panels are doing a wonderful job at lowering our energy bill in the desert. It was such a shame to lose the power from full-day, all year sunlight, and now we could not be happier. The customer service has been good and the staff responsive. thanks!

1 year ago

Reply from SunPower

Verona, it is wonderful to read your satisfaction with our products and service. Thank you for helping us change the way our world is powered!

May. 11th, 2023

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Amanda Carlton Carmel, IN

We had an excellent experience from start to finish. We’ve had panels for over a year now. SunPower passed inspection flawlessly and has been responsive with any questions or issues I have. I love the mobile app that monitors individual panels and performance.

1 year ago

Reply from SunPower

Amanda, we appreciate you sharing your experiences with us. It is great to read that you have been enjoying your system, the app, and our customer service. Thank you for helping us change the way our world is powered!

May. 10th, 2023

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Verified Customer

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James Denver, CO

Saves money. Company has done two houses for me and has changed my electric from$650 mth to 120 a mth. Have had it on one house for a couple of years and no problems. At first a part failed and response was immediate. Thanks solar power

1 year ago

Reply from SunPower

James, we are delighted to read you are enjoying your solar savings in multiple homes. We appreciate you sharing your experience with us. Thank you for helping us change the way our world is powered!

May. 3rd, 2023

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andre thompson Middletown, NY

Everthing works great. The app is easy to use and see what is going on. My system produces double the power I need at cheaper rates than the utility company. However I was told when I was buying the system that the utility company would pay me a marginal amount on the power I put into the grid. But they do not. So now I wish I had gotten a smaller and cheaper system.

1 year ago

Reply from SunPower

Your feedback is essential to us in improving our services; thank you for sharing your experience. If you still have questions please call our support team at 1-800-SUNPOWER (1-800-786-7693) or shoot us an email to customersuccess@sunpowercorp.com. Thank you for your feedback and we look forward to talking to you.

Apr. 28th, 2023

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Verified Customer

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Anna Pacifica, CA

I would actually prefer to give feedback after a year but so far so good. Giving this rating because of having power during power cuts and because Shelli has been an amazing person to deal with, friendly and very responsive.

1 year ago

Reply from SunPower

Anna, it is wonderful to read how exceptional your experience has been. Thank you for helping us change the way our world is powered!

Apr. 28th, 2023

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Verified Customer

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Terry Johnson Rancho Cucamonga, CA

Incredible service and experience with SunPower After several months of research and consultation, SunPower stood out the most. SunPower conducted the entire solar installation from consultation to end. The overall process was easy and smooth. I highly recommend SunPower!!

1 year ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Apr. 19th, 2023

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Verified Customer

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Robert Conroe, TX

The equipment is performing wonderfully. My concern is that with a loan to pay for the panels it really doesn't offer any benefit cost wise since the loan payments cover the saved cost of using solar. Even if I had bought the equipment the payback time is very long.

1 year ago

Reply from SunPower

Robert, we appreciate your review and happy to read you are enjoying your panels. If you would like to discuss your concerns please call us at 1-800-SUNPOWER (1-800-786-7693) and a representative will assist you. Thank you for helping us change the way our world is powered!

Apr. 19th, 2023

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Verified Customer

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Theodore Killeen, TX

Like: Told all parts are made in the USA Dislike: I have submitted previous survey and strongly suggested developing a customer liaison service between the customer who purchases SunPower products and the locality electric providers. Getting people to contribute "to" the grid should be a huge selling point between SunPower and the electric company and the shear volume would create a SunPower Liaison with bargaining ability in our behalf.

1 year ago Edited January 10, 2024

Reply from SunPower

Theodore, we appreciate your review and feedback as well as filling out the survey. Thank you for helping us change the way our world is powered!

Apr. 14th, 2023

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Verified Customer

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Paul Bangkok, 10

Our SunPower representative explained clearly all of the advantages of having a solar system installed now. I wanted to make sure the installation on our two-year old home was going to look unobtrusive from the front. It looks prefect!

1 year ago Edited January 10, 2024

Reply from SunPower

Hi Paul, we are so happy to see how satisfied you are with your SunPower system. Please reach out in the future with any further questions that may arise or any additional feedback. Seeing clients happy and confident with their results in choosing SunPower is always a pleasure. Thank you for helping us change how our world is powered!

Apr. 12th, 2023

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Verified Customer

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Richard Cathedral City, CA

I like the fact that the panels are made in the USA. Renova was wonderful to work with. I like the fact that roofing was done in house and not subbed out. Time will tell how well they stand behind their product. So far, so good. Generation is consistent with the predictions made...I like what I see on the SCE bills so far!

1 year ago

Reply from SunPower

Richard, we appreciate you sharing your exceptional experience as well as glad that the system is meeting your expectations. Thank you for helping us change the way our world is powered!

Apr. 10th, 2023

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Verified Customer

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Lino Bracco Selden, NY

The panels are working according to the specifications and the expectations provided by the salesman. The app is great it allows me to monitor solar production on a daily basis. In addition, I am saving money on my utility bill and producing a green footprint.

1 year ago

Reply from SunPower

We sincerely appreciate you sharing your SunPower experience. It's always a goal to provide our customers with the best service and products possible. If there is anything that we can assist with in the future, don't hesitate to contact us. Thank you for helping us change the way our world is powered!

Apr. 7th, 2023

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Verified Customer

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Jeff Reed Seattle, WA

Very easy to work with, the staff made the entire process, from evaluation to proposal to installation painless. SunPower has been responsive to all our questions from day 1, and continues to do so even after our installation was completed.

1 year ago

Reply from SunPower

We appreciate the glowing review and are thrilled that the team exhibited outstanding professionalism. If there is anything that we can assist with in the future, don't hesitate to contact us. Thank you for helping us change the way our world is powered!

Apr. 7th, 2023

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Verified Customer

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Kenneth West Hills, CA

SunPower is definitely the top of the class for overall solar technology and installation, as the installation process was very smooth. The SunPower installer I worked with was very professional. I am glad I went with SunPower.

1 year ago

Reply from SunPower

We appreciate the glowing review and are thrilled that the team exhibited outstanding professionalism. If there is anything that we can assist with in the future, don't hesitate to contact us. Thank you for helping us change the way our world is powered!

Mar. 31st, 2023

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Verified Customer

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Kelly Chico, CA

So far, so good! Everything is running smooth, no issues. Only complaint is the length of time from signed contract to install. Given supply chain and labor issues post pandemic, I’m not surprised but I waited more than six months.

1 year ago

Reply from SunPower

Kelly, we appreciate your feedback and patience as well as thrilled to read that you are enjoying your system. Thank you for helping us change the way our world is powered!

Mar. 29th, 2023

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Richard Sun City, AZ

Leased solar from this company. They said they had experience with flat roofs. It proved they didn’t. They knocked out all of my electrical power, and a person had to be called up from Tucson to Sun City to fix the problem. In addition, they punched a hole through my second bedroom and the ceiling had to be replaced. lastly my solar went out several weeks ago and my bill shot up to $200 a month. Not sure exactly how long it was out, because they are not monitoring our system. When I contacted customer support for service I was given a date over a month out before they could service my solar panels. don’t get me wrong, I love solar, I don’t like the customer service. Be sure you ask are you monitoring my system or is it all on me. And secondly if I have a problem, how long before customer service shows up.

1 year ago

Reply from SunPower

Richard, we sincerely apologize for your experience and would like to investigate this further. Please send us a private message here on Best Company with your account and contact information. Once we receive your information we will assign you an Executive Support Specialist to assist you. We value your business and thank you for bringing this to our attention.

Mar. 27th, 2023

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Verified Customer

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Doris Benson, IL

I am impressed with the quality of the equipment and most of the installation work that has been completed. I have not yet been informed yet about when we connect to the grid and begin to see the benefit of solar to our energy use.

1 year ago

Reply from SunPower

Doris, we appreciate your review and delighted to read that you are enjoying your system. If you still have questions please call our support team at 1-800-SUNPOWER (1-800-786-7693) or shoot us an email to customersuccess@sunpowercorp.com. Thank you for your feedback and we look forward to talking to you.

Mar. 15th, 2023

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Georgina Orona San Bernardino, CA

Shortly after Solar was installed I had a roof leak and was told by multiple roof companies the roof was not in good condition and solar panels should have never been installed. The process was great but I wish I was told my roof was not good and could have fixed it. Now I will have to pay someone to remove this and put them pack on which is costly.

1 year ago

Reply from SunPower

Georgina, we appreciate your review. Thank you for helping us change the way our world is powered!

Mar. 13th, 2023

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Richard Metuchen, NJ

Generally very positive experience. Hand-offs between Sales and Project Manager and installation teams was seamless. Project manager kept me in the loop every step of the way, and was very quick to answer any questions I had. Installation took a little bit longer than I had hoped, and during one phase of the process I didn't get very good answer from the technician. Overall satisfied thus far.

1 year ago

Reply from SunPower

Richard, it is wonderful to read how exceptional your experience has been. Thank you for helping us change the way our world is powered!

Mar. 10th, 2023

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Kevin Denver, CO

SunPower provided excellent service and communicated every stop along the way. My only concern is they didnto good of a job with their sales pitch on covering over 100% of my annual electric usage. It hasn't been a year yet, but is looking more like I will be at a grid usage deficit.

1 year ago

Reply from SunPower

Hi Kevin, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Mar. 8th, 2023

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Daniel D San Antonio, TX

It's been a tale of two cities. Christopher S was our initial contact the first time around and the whole experience was flawless from beginning to end. A year later we wanted to add the PowerWall and a few more panels so naturally we contacted Christopher again. We signed the contract but somewhere in the gap of waiting for scheduling the installation, Christopher left the company, and the communication dropped to zero. Not only did the installation take a whole 6 months to finally get done, our original contract took a total of 2.5 months from beginning to end, but we're still waiting to have our PowerWall fully certified to finally have it operational. We're now at the seven month mark and counting from the time we signed the contract. Sunpower's product speaks for itself, another reason we chose to go with them. However, the customer service, in particular the communication with their customers, dropped off drastically within a year. I find it hard to believe our original experience relied solely on one person but if that is the case, they should've done everything to keep him on staff. I can also understand the company got a huge surge in business since the drastic winter storm in Texas a couple of years ago, but the quality in customer service should've have never been the first to feel the effects.

1 year ago

Reply from SunPower

Daniel, we sincerely apologize for your experience and would like to investigate this further. Please send us a private message here on Best Company with your account and contact information. Once we receive your information we will assign you an Executive Support Specialist to assist you. We value your business and thank you for bringing this to our attention.

Feb. 27th, 2023

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