SunPower: Read 4,360 User Reviews From Real Homeowners

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Lacey Tygenhof Fullerton, CA

SunPower was organized, on Time, Professional, and easy to communicate with. SunPower obtained all necessary permits, was at my house when the inspector came by, and got us set up on the online app. They were very easy to work with.

5 years ago

Reply from SunPower

Thanks for choosing SunPower, Lacey!

Jan. 16th, 2019

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Victor Gomez Sylmar, CA

My experience at this company was very pleasant everyone was very helpful and polite have nothing but positive things to say about the whole team my first time doing business with them and I highly recommended to anyone thanks a lot

5 years ago

Reply from SunPower

Thank you, Victor!

Jan. 14th, 2019

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Billy Oceanside, CA

Sunpower’s customer service experience has been above most I have experienced. They communicate well, do what they say they are going to do, and have good quaility team members. I am excited about my solar and appreciate the process (which I would usually never say).

5 years ago

Reply from SunPower

Thank you, Billy, for choosing SunPower!

Jan. 9th, 2019

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Clem Mushonga Wildomar, CA

They were very professional, explained things clearly and as many times as you needed it explained. Their reps responded very quickly. I am not good at reading my emails so any delays were due to me. When I didn’t respond to their emails, they always followed up with a telephone call. I am very satisfied with their service so far.

5 years ago

Reply from SunPower

Thanks for changing how our world is powered, Clem!

Jan. 9th, 2019

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Savannah Bristol, CT

I purchased my panels from SunPower and I am very happy with the entire process. The installation was very professional and my electric bill is gone. Special thanks to Steve and Savkat Solar for making the process so easy. I highly recommend Savkat.com and Sunpower.

5 years ago

Reply from SunPower

Thank you, Savannah, for helping to change how our world is powered.

Dec. 31st, 2018

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Gerald Ott Avon Park, FL

In 2010 but we had SunPower installed and were very happy with the system. August 2018 we had a failure of the inverter which was replaced in September but it was not compatible with the new inverter. After monitoring the system for several weeks, we noted the system was not operating at the correct watts. It was producing less than half of the power. I contacted Alternative Energy and they came to the same conclusion. I have side by side comparisons of monthly statements from Duke Energy of six consecutive months which proves our point. Alternate Energy checked out the panels and came to the conclusion that the panels have several faults in them. They (Alternate Energy) informed us that Sun Power was not willing to live up to the warranty that was presented to me at the sale which states a 10 year limited warranty.

6 years ago

Reply from SunPower

Hello Gerald, I'm sorry to hear about this issue, and I will have a customer service supervisor look into this for you as soon as possible.

Dec. 31st, 2018

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Genelle Kubis Ladera Ranch, CA

It was a smooth transaction from start to finish. Our sales person Jarrod was friendly and informative without being pushy at all. The product quality and finance options are incredible, and Jessica was an amazing after-sale contact. I have already referred two new customers and will be referring many more.

6 years ago

Reply from SunPower

Thank you for choosing SunPower, Genelle! We appreciate your business and the referrals.

Jan. 2nd, 2019

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Cynthia S Discovery Bay, CA

SunPower is GREAT! They have the world’s most powerful solar panel which enabled us to have a zero electric bill. I also had the peace of mind of knowing that more people in this country select SunPower than any other panel.

6 years ago

Reply from SunPower

Thank you, Cynthia, we're so glad you're saving money with your solar system.

Jan. 2nd, 2019

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Kenneth Eberly Ocala, FL

I have had my SunPower system for 8 years and have been totally satisfied. I have never had a problem with the system operating correctly. The only issue has been with the reporting system but each and every time there has been an issue SunPower has corrected the situation. I would highly recommend SunPower when considering a solar system.

6 years ago

Reply from SunPower

Thank you for choosing SunPower, Kenneth!

Sep. 28th, 2018

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Seth H Menlo Park, CA

We have had a great experience with our SunPower system which was installed in 2011. It’s over produced the guaranteed production amount each of the seven years its been on our roof and saved our family over $12,400 in this time. Super happy with our investment.

6 years ago

Reply from SunPower

Thanks, Seth, for choosing SunPower!

Nov. 6th, 2018

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Ed De Leon Tucson, AZ

I have had SunPower solar system installed in my home and it has been approximately 5 years now. I have had no issues with my equipment or issues with Tucson Electric. They installed it with no problems and their customer service has been excellent. They answer all my questions in a timely manner and I am happy with my purchase.

6 years ago

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Thomas J Prihoda San Antonio, TX

We got our solar system installed about one month ago. Its been great, its generated more than we used despite how cloudy it has been in San Antonio lately. The equiptment is outstanding, it was installed without a glitch as is working wonderfully.

6 years ago

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Abundio Ramos Vacaville, CA

This is my 3rd year working with Sun Power, last year I was shock when PGE pool over $800.00 from my account as a result of not enough power that I had requested originally they suggested 40 panels I requested more so it was added 5 more that should be more then enough will delivery 2500 KW. I replied I don't want to get a bill from PGE I was assure no bill will come, 1 cottage in my property is not in use yet . I just cant imagine , so I contacted Sun Power their suggestion add more panels or buy another system ? if had known this purchase is the way to go, do to the prices on energy cost . I inquiry about battery same company and they don't offer batteries backed. But they are in training to offer it soon. System works fine just did not delivery as promise . PANELS AMERICAN MADE ? I was told they are made in china it had sing on the panels. So I hope the ones been installed now are AMERICAN MADE.

6 years ago

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Kenneth Litchfield Park, AZ

I would have no problem recommending Sun Power to my family or friends. This company kept me updated step by step, and any inquiries that I had, they were answered in a timely manner, and still the price is right. Thank you Sun Power for your transparency and great service.

6 years ago

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Joel Marquez Avondale, AZ

Sunpower has the best panels over all american built panels i love my new sunpower system and the representative was awesome show us why we needed sunpower after having 3 previews proposals from solarcity, sunrun, and elevations he was on another level

6 years ago

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Ian Wesly Vincik Tacoma, WA

This is my second property that SunPower installed the solar system. No hidden thing, I am happy with the system production although I still have to pay a few $$ for electricity to PG & E. SunPower also provided a rebate refund $1000 for being a Triple A member. SunPower's contracted installer also applied the $2421 San Francisco City reward. I received both rebate funds.

7 years ago

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Billy Ng Santa Clara, CA

I install a 17 panel, 5.86 kW (DC), 5.13 kW (AC), system. We decided to go for SunPower because their system needs less panel, but produce more power than other vendors' systems. Last Aug/Sept, we have no guilt to turn on the AC 24/7 daily. I used to pay $300ish for my power bill. I am going to break even in 5 years.

7 years ago

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Henry Evans Cupertino, CA

It was great.. They paid ME about $1000 to install it [4 years ago,lease] -it produces 97% of our total household energy needs [inc hvac, hot water, stove, cars, etc] and saves us about $250/mo. No equipment failures after 4 years -it just silently does its job. Biggest no-brainer of my life.

7 years ago

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Robert Wiener San Marcos, CA

Sunpower Co. installed my panels a few years ago. Installation was quick and informative. System has worked great and saved many dollars. Staff is friendly and efficient. Recommended this business to others and they are completely satisfied, recommend to anybody.

7 years ago

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Sara Thornton

Our 1st year anniversary just passed, very, please. The power calculations, and performance of the panels, provided 100% of our usage from August 2016 to July of 2017. Actually, we overproduced by 300 Kwh. (Which I don't recommend, having a system larger than usage, not cost-effective.) Installation went as planned, very professional. No Leaks, Northern Cal had a very wet 16/17 winter. We lost internet service for 1 day and was contacted by SunPower since they could not see the power generated. 25 year warranty Parts & Labor.

7 years ago

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p d allen

I purchased my system, as it seemed to be the cheapest and most advantageous. I have 33 panels with an 11.8kwP potential output and based on the shade that comes from trees near me we get 10 with peak sun. Service has been excellent from installation to followup service with the monitoring platform. Best product we could find on the market, coupled with good service from installation to problem solving. Would recommend to anyone who needs or wants solar.

7 years ago

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Richard Wortman Visalia, CA

Have had the system install and producing since March of 2012. I have kept month by month records since I have lived in the house. Central California is hot in the summer and my average monthly bill prior to the installation was $393 (that was over a 5 year period). After the installation the average cost per month was $110 a month.

7 years ago

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Rex Davidson Fullerton, CA

I have a 22 panel system which provided 180% of our electrical needs last billing cycle. We got a $117 credit from SCE! Installation was done last July with some minor hiccups by a Sunpower crew. The install is one of the best I have seen. We monitor it daily and have had zero issues since going live. I would certainly recommend to all my friends.

7 years ago

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Richard Terry Lafayette, CA

Just purchased system. Outstanding service including sales, transparency, installation. SunPower was installer in our area, unlike several other companies locally. Must admit that your ranking Sungevity #1 for 2017 is odd since it went bankrupt last month!

7 years ago

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Maria New York, NY

My installation was done in September 2016 and have averaged an electric bill of $13 per month from my electric company. I am saving an average of $75/month. My salesman was excellent and he patiently explained what would happen and the timeline. The system works flawlessly and I cant wait to see what will happen in the summer with the central air and pool filter on.

7 years ago

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Herbert Reutter Escondido, CA

I took the leap 8 years ago and my Sunpower system installed by Baker Electric has now paid for itself. There has been no problem with the panels or inverter. Highly recommend Baker and Sunpower. My system produces more than they said it would! I like that, under promise, over deliver never gets old!

7 years ago

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Diana Barker Valente Severna Park, MD

We are thrilled with our Sun Power panels and the install by Aurora Energy. Everyone in both companies was easy to contact and answered our questions to our satisfaction. The Sun Power App allows us to see how much energy we use from solar and the grid.

7 years ago

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Richard Upjohn Ross, CA

For overall customer satisfaction, SunPower is the best company. The warranty is the best by far and the dealer network in northern CA are the best. They are committed to excellent installation work and follow up. Solar is an asset for your home. Pick the best quality panels. I installed SunPower and have a 5.5 yr. pay back.

8 years ago

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Don Stoffel

Systems achieves all that they promised and more. The first year my bill was $ -171. The company that installed the system was Baker Electric and did a quick, excellent job. I did an upfront lease on a 28 panel system. Online monitoring of system is excellent!

8 years ago

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Larry L Bradshaw Oroville, CA

We had SunPoser panels installed several months ago by Westhaven Solar. The installation was as scheduled, professional, and cleared by local planning office with the comment that , "They do nice work." We have had few problems, but the minor difficulties with the monitor app was addressed quickly. To date we are pleased with the purchase, installation, service, and performance.

8 years ago

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Jutti Marsh Los Angeles, CA

I have had very good experiences with Sun Power. They made an appointment to come see me to do a site survey. I messed up and didn't answer the door. So the poor guy had to come back. He was very nice about it. Didn't lay a guilt trip one me. Their panels have a very good efficiency rating. A plane using their panels is currently flying around the world.

8 years ago Edited September 14, 2021

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Mary Kate F Greer, SC

SunPower definitely makes saving energy and converting to solar power easier than it sounds! This company has been a leading name in solar energy in the Carolinas for some time now and has an easy process to guide you towards saving money and energy! They start off with a free phone consultation and then provide a personalized and easily organized plan based on your needs! On their end, they take care of everything in terms of installation and being a reliable and productive staff to set up your preferred system. Customer service definitely off th charts and premium services, so you couldn’t be happier choosing this company.

2 years ago

Reply from SunPower

Hi Mary, thank you for taking the time out to leave a wonderful review for us. It brought us joy reading about your amazing experience with us. We strive to provide the best for our customers and its pleasure to have part of the SunPower family. Feel free to reach out if there is a need we can take care of in the future. Our team is always ready to help.

Jun. 27th, 2022

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Christina Sutu-Wallar Pittsburg, CA

I had sunpower do a complete estimate on what it would cost to install solar at my home. The best part is that it was during the peak of Covid, they were able to do everything virtually, they even looked up the details of my house in terms of square footage and roof compatibility with their program. Their presentation was very in depth, and I liked that I only had one point of contact through the whole process

2 years ago

Reply from SunPower

Hi Christina, thanks for taking the time to leave a glowing review for us. We are delighted to hear that we made your experience great even with peak Covid time. We hope you enjoy your system and the benefits that come along with it. Please feel free to reach out if there is a need we can address later down the line. Thanks again!

Jun. 22nd, 2022

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Rae Martinez Peoria, AZ

We inherited a Sun Power lease when we bought our house. Had not done any cost research so don't know if they are fair priced or not - but assume they are decent since previous owner was very diligent in cost & efficiency. They system is 6 years old and we had our first issue - just stopped producing. Noticed that my electric bills were way higher than previous year - checked and saw I was getting no solar credit. Called Sun Power and took them about a week to send someone out to check the system. Then took a month to get the parts to make the repair. This is May 2022 - everyone dealing with supply chain issues. Once it was fixed (took a day to do the work), it has been producing at full speed. Within a week of completion of the work I received a refund (in the form of loaded credit card) with the amount they assumed I had paid electric company that would have been generated. I believe their estimate to be accurate, if not a little over. I would have preferred a refund check - and could have EVENTUALLY gotten paid that way - but this was faster so I took it. Not like it won't be used. The inspector and the technicians that did the work were friendly, helpful and professional.

2 years ago

Reply from SunPower

We appreciate you taking the time to share your feedback with us, Rae. It was wonderful reading that you received great service. Thank you for helping us change the way our world is powered.

Jun. 22nd, 2022

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Rehman Javed

I got Sunpower solor system in my home two years ago and now my roof is leaking under their panels and I called them since last two weeks and they are not responding me and I m very frustrating right now. Bad customer service. I m really gave ur right reviews no one go with them after installation they will not listen u.

4 months ago

Reply from SunPower

We are sorry to read that your expectations have not been met and want to help. Your review has been submitted to your open case and you can expect follow up from your case manager in the next 24 business hours. Thank you for bringing this to our attention and we look forward to talking to you soon.

Aug. 5th, 2024

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Rachelle Schwartzman

Initially we had no trouble with the company . That changed drastically when we needed the panels reinstalled after a new roof. It's been months now and they're still sitting in our garage. Every time we call, we get someone in the Philippines. Very frustrating to say the least. It's costing us a bunch of money now

5 months ago

Reply from SunPower

Rachelle, we apologize for any inconvenience and have submitted your open case to our Escalations Team for investigation and follow-up. We appreciate your feedback and want to help resolve your current reinstallation case. We look forward to talking to you soon.

Jul. 1st, 2024

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Robert Loya

I have had this product for 10 years and it still does not work as advertised. There is no support for this product. They put the panels in the shadow of a tree, broke tiles on my roof that cased leaks in my ceilings. Make sure you read every detail of the contract. They do not cover the installation for the life of the lease.

5 months ago

Reply from SunPower

Robert, we're sorry to read that you are having issues with your system. We'd like to look into the concerns you raise in your review and have an Escalations Specialist reach out to assist you. At your earliest convenience please send us a private message with your account and contact information. We want to restore your faith in SunPower and appreciate you bringing this to our attention. We look forward to talking to you soon.

Jul. 1st, 2024

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James Meador

Took for ever for install then Installers left trash all over. Worked for a while then the system went down and it’s been 11 months and counting. My “production guarantee” won’t be paid until the system is fixed so they keep billing me for a system that dosnt work and no lead time on repairs I now have double the electric bill because I’m paying the power company and SunPower

7 months ago

Reply from SunPower

James, we're sorry to read that you are still experiencing system production issues. We see you have an open case and have submitted your review for further investigation and follow-up. Thank you for bringing this to our attention and we look forward to talking to you soon.

May. 15th, 2024

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Verified Customer

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Anonymous

I have used them in the past and I am very happy with them. Great customer support, good products, solid company.

1 year ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Jul. 25th, 2023

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Verified Customer

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Charles

Prompt service with installation, easy access to people who are putting it in and everybody seem to be very knowledgeable.

1 year ago

Reply from SunPower

Charles, we appreciate you sharing your exceptional experience during the installation process. Thank you for helping us change the way our world is powered!

Jul. 25th, 2023

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Verified Customer

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Daniel

I wish I had more discussion during install with the engineers. I have no technical issues, no leaks. Excellent install.

1 year ago

Reply from SunPower

Daniel, we appreciate your feedback and glad to hear your installation went well. If you have any additional questions give us a call at 1-800-SUNPOWER and we will get you in touch with the right team to assist you further. Thank you for helping us change the way our world is powered!

Jul. 25th, 2023

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Verified Customer

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Marlene Vacaville, CA

Customer service is great! Everyone employee that I have had interaction with has been polite and very helpful.

1 year ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Jul. 12th, 2023

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Verified Customer

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Ketan

1 year ago

Reply from SunPower

Ketan, it is great to read that you had an exceptional experience going solar. We appreciate your review and thank you for helping us change the way our world is powered!

Jun. 22nd, 2023

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Verified Customer

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Quentin Brooks Chula Vista, CA

The system works great. I have generated more energy than expected. Thanks for making this a nice summer, even if its HOT, we will still be cool!!

1 year ago

Reply from SunPower

Quentin, it is great to read that you had an exceptional experience going solar. We appreciate your review and thank you for helping us change the way our world is powered!

Jun. 28th, 2023

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Verified Customer

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Scott White Washington, IL

So far so good. Legacy Solar installing Sunpower equipment has been great thus far. Two months I been turned on.

1 year ago

Reply from SunPower

Hi Scott, we are so happy to see how satisfied you are with your SunPower system. Please reach out in the future with any further questions that may arise or any additional feedback. Seeing clients happy and confident with their results in choosing SunPower is always a pleasure. Thank you for helping us change how our world is powered!

Jun. 28th, 2023

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Verified Customer

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Stephen Los Angeles, CA

I sent Amanda an email the other day asking why our first true up was $1,500 when we used less electricity that the year before getting solar. Haven't heard back yet.

1 year ago

Reply from SunPower

We understand your frustration and assure you your case manager is actively working toward a resolution. We will reach out as soon as we have more information.

Jun. 15th, 2023

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Verified Customer

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Vernon Los Angeles, CA

Love our SunPower system. No electric bill and no connection fee. Plus helping the environment. Made sense to us.

1 year ago

Reply from SunPower

Nothing cracks a smile quite like a low utility bill. We are so happy to hear of your savings and satisfaction with your SunPower system. Please reach out to us with any questions or concerns in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Jun. 14th, 2023

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Verified Customer

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Mike S. Plano, TX

Great products and warranty, but the best part is working with their outstanding local dealer/installer, Freedom Solar.

1 year ago

Reply from SunPower

Mike, it is wonderful to read how exceptional your experience has been. Thank you for helping us change the way our world is powered!

Jun. 7th, 2023

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Verified Customer

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Rich Heath Chula Vista, CA

One of the components was not installed and I was unaware that it wasn't installed till a later date. They were quick and amazingly professional

1 year ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Jun. 7th, 2023

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Verified Customer

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Ben Schwartz

Sunpower has exceeded all of my expectations! As a solar rep, I set a high bar and they delivered!!!

1 year ago

Reply from SunPower

We are delighted to hear of your satisfaction! Seeing clients happy and confident with their results in choosing SunPower is always a goal. Thank you for helping us change how our world is powered!

May. 31st, 2023

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