SunPower: Read 5,302 User Reviews From Real Homeowners

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Verified Customer

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Carol

Recently, my panels have become disconnected from my phone apps, so I've had to do some troubleshooting to solve the problem and get those reestablished.

4 years ago

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John

This company has been very responsive. The installers did everything in less than an afternoon! I've had no problems with the system at all.

4 years ago

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Georgeanne E. Bonifanti

Easy to understand the monthly summary, seems to do what I thought it would do, I have no experience with any other solar company.

4 years ago

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Pat Tirschfield

They were very professional and always left my property after every days work. I am extremely happy with my solar installation,

4 years ago

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Jack Farina

Great company, very professional, clean and neat when doing the install. Plus the panels they use are top notch and the best in the industry

4 years ago

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Larry Gerber

Can't recommend, you don't get all the advantages they claim you will, like your home value does not increase, and you do not generate more electricity in summer due to more sunshine because you also use more due to a/c. . Had trouble getting them to put critter guards on, after birds were a big problem due to solar panels.

5 years ago

Reply from SunPower

Hi Larry, we are sorry to hear your are dissatisfied with your system. I just checked on it and it's producing at a rate of 98% which is great news! It look like we got those critter guards installed as well. Please let us know if we can hep with anything in the future. Sincerely, Maddie E., BRS

Dec. 14th, 2020

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Verified Customer

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Jim Delabretoniere

My electric bill has been $15.0 a month from the time it was installed - February/March 2020 to this day 11/19/202. It perfo

5 years ago

Reply from SunPower

Hi Jim, thanks for your review. We are glad to hear you are enjoying your solar savings! Have a good day. - Abigail W., Blue Raven Solar

Dec. 14th, 2020

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Lisa Williams

California solar electric sold me my Sunpower panels. I love when I get my PG&E statement and it say $14.00 and my true up is $0.00

5 years ago

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shanti Kolla

Truly happy with the performance and their follow up with details in making customer feel comfortable throughout the process...

5 years ago

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Tim

The process is smooth and almost automatic. Great pricing plan. I expected an underestimation of the energy I use and was not disappointed, but still a good deal.

5 years ago

Reply from SunPower

Hi Tim, thank you for taking the time to review your experience with Blue Raven. If you have any feedback on how we could've made your experience 5-stars, please email me at reviews@blueravensolar.com.- Maddie E., BRS

Nov. 24th, 2020

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Mark Sims

They were very knowledgable, proactive, responsive and helpful. One of the best customer experiences I've had in a long time.

5 years ago

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Rebecca Buscanera

Awesome company. Communicated with us throughout the entire project. There were no surprises. Very professional and knowledgeable company.

5 years ago

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Jesse Sellona

From reading independent online reviews, prior customer reviews, and the interaction throughout the entire process from beginning to end was awesome.

5 years ago

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Aaron

Excellent service before, during and after installation. Our salesperson was not pushy and has continued to give us information.

5 years ago

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Hillary Whiteside

They provided what they promised. They were not over the top when it came to sales pitch. They don't have to be with strong products like they have.

5 years ago

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George

Quality,service, and honesty. From the start with Mr. P to the follow up and nice gift package everything was very professional.

5 years ago

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Clint Nelissen

Excellent service all the way through. It is hard to find contractors that don't disappoint in some way, and these guys are a rare exception.

5 years ago

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Dari Ramirez

Listen to customer trying to help figure out the discrepancy on readings. They kept trying to resolve and eventually did.

5 years ago

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Bavender

For almost everything - they have been great. We are still having trouble solving the issue of sending data from our home system to SunPower for the "monthly report".

5 years ago

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Angela Davidson

I don't think enough was explained to us regarding our solar production and how this is communicated with the electric company. We were not quoted enough panels to off-set the energy use of our home.

5 years ago

Reply from SunPower

Hi Angela, I am sorry to hear your system is not providing the offset you expected. I was unable to locate your account but if you could email me at reviews@blueravensolar.com with some more details, I would be happy to address your concerns. Thanks, Maddie E., Blue Raven Solar

Sep. 30th, 2020

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Andrew

Delivered on what they promised, when they promised. Constant contact between project manager and myself kept me in the loop

5 years ago

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James

Great product. Everything has been very easy, no confusion. If there's any problems or questions, they're easily resolved

5 years ago

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Jack G

Service is fine however, took awhile to get into and understand how to read meters and additionally, takes some time to receive your rebate check/credit card.

5 years ago

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Joe

Service, quality of product, response to inquiries. Excellent customer experience. Panels are performing as advertised.

5 years ago

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Marvin LeRoy

Easy to work with and knowledgeable. Adhere to their time lines and reassured by city inspector that this is a good company.

5 years ago

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Kate Strebe

installation was a nightmare. it was 6 months from signing to install, which they did wrong and had to redo. it was then 2 months from install till the panels got turned on, at which time one set of panels wasn't connected correctly so wasn't working at all. it was an additional 4 months from that point to get the system fully functioning. i was constantly harrassing them to get the next step scheduled and redone, and no one i talked to ever had any answer or idea for what the hold-up/problem was.

5 years ago

Reply from SunPower

Hi Kate, we are sorry to hear you had a poor experience. .Your system was producing during this time just not reporting to your app. I know this can be frustrating and I want to apologize. Your system is now producing at 99% which is great news. Please give us a call if you have any questions. Thanks, Maddie E., Blue Raven Solar

Sep. 25th, 2020

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Kathy O Allentown, PA

In the year I have had the panels I have had no problems and lower electric bills. I enjoy watching what is generated each day.

5 years ago

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Robert Salinas Porterville, CA

Excellent product and service very well explained great friendly professional install team. Product is as advertised works great!!

5 years ago

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Karen R. Goleta, CA

The solar panels seem to be working as expected. I like being able to view online reports on the energy being generated using the SunPower app.

5 years ago

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Kitty Occhino Palm Desert, CA

Great investment on my electric bill. Want to conserve energy. Two of my neighbors showed me $12.00 monthly electric bills. Wow what a difference.

5 years ago

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Mahion Davis Bakersfield, CA

Appears to be high quality equipment. The Installation was very clean. All involved with this project were very polite and professional

5 years ago

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Kiran Patel Indian Wells, CA

Excellent initial sales process and installation by dealer Renova. Very poor response and problem not corrected after 3 weeks... system production has dropped 50%

5 years ago

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Molly Bowgren Beaverton, OR

We love having solar but the process to get it set up was a nightmare. We wanted to cancel because of how many appointment changes and mistakes were made. It was an extremely stressful process.

5 years ago

Reply from SunPower

Hi Molly, I am sorry to hear the process leading up to solar was a difficult one. Please let me know if I can help with anything, my email is reviews@blueravensolar.com. Keep enjoying all those solar benefits! Regards, Maddie E., Blue Raven Solar

Aug. 12th, 2020

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David Pure Boulder, CO

Great follow up, good product. Installers were great. Sales person very knowledgeable both on product and on finance options

5 years ago

Reply from SunPower

Hi David, thanks for taking the time to leave a review. We are thrilled you are enjoying your system. Have a great day!-Maddie E., Blue Raven Solar

Aug. 19th, 2020

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SteveB

Great solar system. No problems. It just works like it should and I can monitor it on my cell phone, tablet or computer.

5 years ago

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Larry North

Blue Raven Solar delivered everything as promised and always on time. System is working perfectly. I'm enjoying $12 electric bills.

5 years ago

Reply from SunPower

Hi Larry, thanks for leaving a review of your experience. We are thrilled to hear you are enjoying all the benefits of solar. Have a great day!-Maddie E., BRS

Jul. 31st, 2020

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Verified Customer

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Carl turner

The best. I did recommend SunPower to my son. His comment was about your proprietary controls over the total system. I don't have that concern

5 years ago

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Carey Thomson

The panels are working great! I was very happy with the entire process, from sales call to installation and followup.

5 years ago

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Wendy Briesch

SunPower by Esmay Electric was a pleasure to work with. Everyone I dealt with was knowledgeable, friendly and extremely helpful.

5 years ago

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XRADR

High quality panels. Mobile app is limited. Would love more in depth access to information. Say an "Advanced" mode. Would be great to have panel by panel detail, etc.

5 years ago

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Everett Shogren

Post purchase I have had no customer support, just a bill that I had paid two weeks bdfore, and past due reminders for bills I had never previously recieved

5 years ago

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T & C

I like everything! The sales person did a great job explaining how long they should last and have. 40 years! Good quality it always the way to go.

5 years ago

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John Harris

The process of design and installation was very smooth. Good communication. Performance in our first full month of power generation was excellent.

5 years ago

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Patrick San Diego, CA

awsome customer service, trust worthy, and keeps you informed during the process of installation. best product on the market

5 years ago

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Mike, Point Pleasant Beach Point Pleasant Beach, NJ

Aesthetics, efficiency, tight integration of system components, very small degradation rate of power production and 25 year warranty

5 years ago

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Jeanette Glen Ellyn, IL

I was impressed at first, but now they are doing everything they can not to honor their own lease agreement. My panels are not connected due to squirrel damage, which they claim are not covered under the "We promise to 100% cover all repairs and maintenance ...." They are not responding and not taking calls. It is ridiculous and all the while I am paying the lease payment but getting absolutely nothing for it. Now they insist I pay $6000 for repairs. Buyers beware. It is a scam unless everything goes right.

5 years ago Edited January 10, 2024

Reply from SunPower

Hello Jeanette,
I'm sorry to hear your expectations were not met. Id be happy to answer any questions you may have. Please send me a direct message with your contact information and your address, and we discuss your concerns in detail. We appreciate your business and value your feedback.

May. 29th, 2020

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Camilo

Great Service, outstanding communication, very professional installation,currently working perfectly,very satisfied. Would recomeend unconditionally.

5 years ago

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Nathan M

Nice looking, very functional product. The all black solar panels look better than all the other solar panels in the neighborhood.

5 years ago

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Jen H

Had solar for just over a year now. Panels work great, the customer service is excellent and I'm saving money on electricity.

5 years ago

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Lonald and Carolyn Lott

SunPower & its associated organizations have always been responsive to our requests and needs, and have kept their word.

5 years ago

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